text:
|Attention: DocWiki has reached EOL and will be decommissioned January 25, 2019.
SocialMiner Release 8.5(2)
From DocWiki
Cisco SocialMiner Release is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social media customer care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting metrics on the handling of the Social Contacts. Cisco Unified Intelligence Center can be used to present these reporting metrics.
Technology and Packaging
SocialMiner is a server software application that is packaged as a software appliance. The appliance runs as one VMWare® virtual machine containing all of the following components:
- Cisco Unified Communications Operating System (Unified OS), a Redhat Linux based Operating System
- Informix® embedded database. This database contains the SocialMiner Configuration and the SocialMiner reporting data.
- Cassandra datastore. This datastore contains the Social Contacts
- Cisco SocialMiner runtime software
The setup and administration is done through a browser-based user interface that uses OpenSocial Gadgets for the UI. SocialMiner is installed with the Apache Shindig gadget container to render the gadgets; however the SocialMiner gadgets may also be rendered in other standard OpenSocial containers such as Cisco Quad or iGoogle. All system features and setup can also be performed via REST API's.
SocialMiner supports integration with most user-generated content sites using standard RSS. SocialMiner also supports direct integrations to Twitter® and Facebook®. Setup and configuration of SocialMiner to monitor Twitter and Facebook requires good working knowledge of these sites. For background information on these sites, review the following Mashable resources:
What's New in Release 8.5(2)
Cisco SocialMiner Release 8.5(2) provides the following new features and enhancements:
- Notifications - You can configure notification rules that proactively notify users that new social contacts have been tagged
- XMPP Notifications - Notification via a XMPP Instant Messaging service such as Cisco Jabber or Google Chat
- Email Notifications - Notifications via a SMTP mail server
- Text Messaging - Notifications to mobile devices via a SMS gateway
- Feeds
- Push Feed - A new feed type is that allows application developers to "push" Social Contacts (work items) into the system. A sample HTML form is provided to create and submit a Social Contact. This new feed type also allows developers to submit tags with the Social Contact. When used in combination with the notifications, this feature allows application developers create enterprise workflow solutions.
- Filters
- Author Filter - A new filter type that allows you to filter out social contacts by author. For example, you can filter out tweets made by your own social media accounts or accounts of employees so they do not appear in your campaigns. This improves the accuracy of the reporting by eliminating the impact of your own posts.
- Cisco Twitter Reply Template Enhancements
- Display of user picture and profile
- Display of Tweet conversation history
- Retweet
- Servicability and Administration
- Scheduled Backup - SocialMiner now supports the standard Cisco Unified OS Disaster Recovery System. System backups can be done manually or scheduled for automatic backup.
- Social Contact Throughput GageSystem administration now provides the a Social Contact throughput gage that indicates the total incoming rate for the system
- Runtime status for the new Email and XMPP Notification services.
- General User Interface Enhancements
- Campaign selection can now be made from the Campaign Results UI (You no longer need to click on settings to change the campaign.)
- Sorting and searching in the list views of all the configuration gadgets
- Display of username - The user interface will show the username of currently logged in user at all times
Installation and Setup
Upgrading SocialMiner to Release 8.5(2)
SocialMiner Release 8.5(2) is an upgrade to release 8.5(1). Release 8.5(1) must be installed prior to upgrading to release 8.5(2).
Basic Upgrade Steps
- Download the 8.5(2) Release from Cisco.com and place the file on an FTP or SFTP server or burn the ISO file to DVD.
- SSH to your SocialMiner system and log in with the platform administration account.
- Using the Command Line Interface (CLI), run the command utils system upgrade initiate
- Follow the instructions provided by the utils system upgrade initiate command. An example of executing the command follows:
admin:utils system upgrade initiate Warning: Do not close this window without first canceling the upgrade. Source: 1) Remote Filesystem via SFTP 2) Remote Filesystem via FTP 3) Local DVD/CD q) quit Please select an option (1 - 3 or "q" ): 2 Directory [q]: /FTP/PATH/TO/UPGRADE/IOS Server [q]: FTP_HOSTNAME User Name [q]: FTP_USERNAME Password: ******** Checking for valid upgrades. Please wait... Available options and upgrades in "/FTP/PATH/TO/UPGRADE/IOS": 1) UCSInstall_CCP_8_5_1_UCOS_126.96.36.19900-XX.sgn.iso q) quit Please select an option (1 - 1 or "q" ): 1 Accessing the file. Please wait... Downloaded XXXX MB. Checksumming the file... Downloaded XXXX MB. A system reboot is required when the upgrade process completes or is canceled. This will ensure services affected by the upgrade process are functioning properly. Downloaded: UCSInstall_CCP_8_5_1_UCOS_184.108.40.20600-X.sgn.iso File version: 188.8.131.5200-X File checksum: CHECKSUM Automatically switch versions if the upgrade is successful (yes/no): yes Start installation (yes/no): yes The upgrade log is install_log_2011-03-10.09.52.58.log Upgrading the system. Please wait... 03/10/2011 09:53:00 file_list.sh|Starting file_list.sh|<LVL::Info> ... [Many lines of upgrade scripts running] ... 03/10/2011 11:41:31 upgrade_install.sh|Upgrade Complete -- (0)|<LVL::Info> Successfully installed UCSInstall_CCP_8_5_1_UCOS_22.214.171.12400-XX.sgn.iso The system upgrade was successful. A switch version request has been submitted. This can take a long time depending on the platform and database size. Please continue to monitor the switchover process from the Cisco Unified Communications OS Platform CLI. Please verify the system restarts and the correct version is active.
The system reboots after the upgrade is complete.
Using SocialMiner
SocialMiner is accessible by going to the root of the web server: (where <servername> is the Name or IP address of the server)
A sign in page appears. The first time you sign in, you must sign in with the application username and password that you created during install. After you sign in, you are presented with the results page. At the top of the page are links for Configuration, Results, and Administration.
A Feed is a configured source for capturing Social Contacts. SocialMiner supports the following types of Feeds:
Each Feed type has unique settings. The following sections describe how to set up each Feed type in detail.
Note on de-duplication:
SocialMiner automatically removes duplicate social contacts using a process called de-duplication. For example, if a user configures several overlapping feeds that capture the same result, then SocialMiner does not capture the same social contact twice. The de-duplication functionality relies on the unique URL of the post. For example, each Tweet or blog has a unique URL. Before SocialMiner creates a new Social Contact in the datastore, it first verifies that the URL of that Social Contact is not already in the datastore.
Proxy Setup
If your server is behind a firewall, then you may need to enable SocialMiner to use a proxy to reach the internet. Consult your Network Administrator for the proxy name and port. The same proxy is used across all feeds.
The link for proxy settings is available in the bottom-left of the feed gadget.
To configure the proxy, click the Proxy Configuration link, and edit the following field. Click Save when finished.
- Enable Proxy (checkbox) - when checked, the feeds are accessed through the provided proxy server.
- Hostname - The IP address or hostname of the proxy server.
- Port - The port for the proxy server.
- Exclusion Patterns - You can add and remove hostname or IP addresses for servers not requiring a proxy.
- To add an exclusion, type the exclusion into the text box and click Add.
- To remove an exclusion, click the red X to the right of the exclusion.
- Wildcards are supported, for example *.cisco.com excludes all servers with a cisco.com hostname and 10.86.* excludes all IP addresses starting with 10.86
- Click Save to save the settings and return to the Feed gadget page.
- Proxy changes may take up to 30 seconds to take effect.
- The exclusion list is limited to 255 total characters. There is an additional character per item in the list that acts as a separator.
RSS and Authenticated RSS Feed Types
There are many sites that support RSS and therefore this is one of the simplest and most widely available means for SocialMiner to capture Social Contacts.
SocialMiner Supports the following RSS Feed standards:
The Authenticated RSS feed type is similar to RSS however it supports basic authentication. This username and password are encrypted and stored in the SocialMiner configuration database.
Configuring an RSS or Authenticated RSS Feed
To configure a feed, access the Feed gadget, click Add, select RSS or Authenticated RSS feed type, and enter the following fields. Click Save to save the feed.
- Name
- Description
- URL - this must be a valid RSS Feed
- Username - Username for the feed. Required for Authenticated RSS feed. Not Applicable to RSS Feed.
- Password - Password for the feed. Optional for the Authenticated RSS feed. Not Applicable to RSS Feed.
- Polling Interval - Number of minutes to wait between refreshing this feed.
- Minimum age - The number of hours old for a post before it is included as a result. This allows you to exclude recent posts.
Changing the Polling Interval
The polling interval controls how often the SocialMiner system requests the feed. A shorter polling interval provides more frequent updates but creates more load on the SocialMiner server and on the sites publishing the feed. Some sites may have recommendations or restrictions on frequent polling and could block an application that polls too frequently.
5 minutes is the default polling interval for feeds.
Minimum Age
The minimum age setting filters out recent posts. This feature was implemented for forum sites that publish feeds of "unanswered posts". You can configure the "unanswered posts" feed URL in SocialMiner and set a long Minimum Age, for example24 hours, and the system only capture posts that are both unanswered (based on the RSS feed) and older then 24 hours (based on the Minimum Age). This offers a simple way to implement the business strategy of light touch forum moderation.
SocialMiner does not support the reading of multiple "pages" from an RSS feed. SocialMiner captures the posts that are presented on the first, or main, page returned by a site. This limitation prevents the system from capturing posts prior to the current page of results, but allows SocialMiner to capture all results going forward as long as the site generates a page or less of results in each interval. Note: some sites allow the URL to specify the number of results on a page in the URL. This allows for some tuning of the polling by setting the number of results to return in the page along with the polling interval to optimize performance of the system and reduce load on the site while ensuring all posts are captured.
Facebook Fan Page Feed Type
The Facebook Fan Page Feed type captures the all of the wall posts and comments on wall posts that are posted to a Fan Page. You can configure a new Facebook Fan Page type Feed on SocialMiner by clicking "Add" on the Feed Configuration Gadget and choosing the Facebook Fan Page Feed type. Fan Pages are public and therefore no username or password is required to capture the postings on a Facebook Fan Page. This means it's possible to capture postings on Fan Pages operated by a company as well as Fan Pages set up by independent parties or even competitors.
Facebook wall posts and comments are captured by SocialMiner and rendered in a time-sorted stream. This rendering differs from the standard Fan Page layout; but the goal of this layout is to ensure that 100% of the wall posts and comments are noticed by the consumer of the results. Its more difficult to achieve this goal when viewing the wall posts and comments directly on Facebook as they are grouped by wall post instead of time-sorted.
When displayed in SocialMiner, Facebook wall posts and comments are differentiated by the format of the title:
- Facebook post from [first name] [last name]
- Facebook comment from [first name] [last name] for "[post]"
The link in the title provides a direct link to the wall post on Facebook. Note: Facebook doesn't anchor comments, therefore the link takes the browser to the wall posts to which the comment refers instead of directly to the comment.
Configuring a Facebook Fan Page Feed
SocialMiner requires a clean Fan Page "Vanity URL". You will notice that Facebook appends certain parameters to a URL depending on how you navigated to the URL. For example, when finding the Cisco Contact Center Fan Page through Facebook search, the following URL: http://www.facebook.com/#!/CiscoCC?ref=ts is displayed. However the direct URL for the fan page is http://www.facebook.com/CiscoCC. This base URL is what Facebook refers to as the "Vanity URL". This name "CiscoCC" was registered by the administrator of this page. Note: there may be some Fan Pages that have a number instead of a text name (this is not common). These are pages that have not yet registered a Vanity URL. In this case, the URL with the number satisfies the requirements of SocialMiner configuration.
View a [hhttp://www.youtube.com/watch?v=xHCjtcHbNws&hd=1 video] about configuring s Facebook Fan Page Feed.
To configure a Facebook Fan Page feed, access the Feed gadget, click Add, select Facebook Fan Page feed type, and enter the following fields. Click Save to save the feed.
- Name
- Description
- URL - this must be a valid Facebook Fan page Note: The URL must start with http://www.facebook.com
- Polling Interval - Number of minutes to wait between refreshing this feed.
- Minimum age - The number of hours old for a post before it is included as a result. This allows you to exclude recent posts. Not available for Twitter Stream.
- Reply template - The reply template to be used for replying to social contacts obtained from this feed.
Twitter Stream Feed Type
Important: Only one Twitter Stream per SocialMiner server is supported. Your server IP will be blacklisted by Twitter if you configure multiple Twitter Stream feeds. If your IP is blacklisted by Twitter, then you must delete all Twitter Stream feeds and wait approximately 2 hours to remove your IP from the Twitter blacklist. If you require multiple Twitter Streams then you must discuss this need with Twitter or deploy two SocialMiner systems. If you have more than one SocialMiner system going through a single proxy, or you are using some other software system that uses Twitter Streams through that same proxy, then your Proxy will be blacklisted by Twitter.
The Twitter Stream feed type uses the Twitter Stream API or what is sometimes referred to as the "firehose" interface on Twitter to provide realtime access to Tweets. This interface provides different capabilities than the Search API. A benefit of this Twitter Stream is the speed and efficiency of capturing greater tweet volume at faster speeds. There is no polling interval since the interface pushes the Tweets to the SocialMiner server. The Twitter Stream API also provides more meta-data associated with the tweets then the Search API. For example, the Twitter Stream API provides the indication that a Tweet is in-reply-too another Tweet (this is not available via RSS).
A downside of the Twitter stream API is that it provides less searching/filtering capability then the search API. The interface supports keyword searching but for example it doesn't support exclusion of keywords. This limited searching capability results in more on-board filtering by the SocialMiner server. Also, the Twitter Stream reply doesn't provide historical results and therefore downtime in the SocialMiner system could result in missed Tweets.
The Twitter Stream API requires authentication. A Twitter account username and password is required to configure this type of feed. Note: Twitter only allows one Twitter Stream connection per account. If there are unrelated Twitter keyword searches required then you must configure multiple Twitter accounts, since adding unrelated keywords to one stream makes SocialMiner Campaign and Filter configuration difficult.
When Tweets are captured by SocialMiner using the Twitter Stream, the heading in the Social Contact indicates the type of Tweet. For example, the heading indicates if the Social Contact is a "Tweet" or "ReTweet" or if it is "in-reply-too". This type of context is not available when capturing Tweets via RSS.
Configuring a Twitter Stream Feed Type
View a video about configuring a Twitter Stream Feed.
Access the Feed gadget, click Add, select the Twitter Stream feed type, and enter following fields. Click Save to save the feed.
- Name
- Description
- Search Keywords - A comma separated listed of search words to search on. Up to 200 keywords can be defined for a total limit of 2000 bytes.
- Each keyword must be between 1-60 bytes.
- At least one keyword must be defined.
- Commas in the keyword search stand for OR. Spaces in the keyword search stand for AND. You cannot search for exact strings. For example, if you enter "Cisco Telepresence" then the social contact returned contains Cisco and Telepresence in them, but not necessarily the phrase Cisco Telepresence.
- Do Not Use a Space after a Comma. If you use a space after a comma then only the first keyword is matched against.
- Username - A valid Twitter username.
- Password - Password for the Twitter username.
- Reply template - The reply template to be used for replying to social contacts obtained from this feed.
Twitter Account Feed Type
The Twitter Account Feed Type uses the Twitter REST API. This Feed type captures all of the Mentions and Direct Messages for a Twitter account. Twitter Account Feeds include all of the tweets that include "@USERNAME" as well as all of the Direct Messages to the @USERNAME account. This Feed type also captures Tweet type, for example ReTweet, in-reply-too, etc.
The Twitter Account feed is configured using OAuth. During the feed configuration, SocialMiner redirects the user to Twitter to validate the Twitter account. This provides a security benefit since using OAuth avoids the storage of the user's Twitter account information on the SocialMiner server.
If the user is already logged into Twitter with the same username as specified in the feed configuration, then they are simply prompted to allow access to Twitter for the SocialMiner server. If the user is not logged in (or logged into a different account) then they must sign in to the same account specified in the feed configuration. Credentials are securely passed to Twitter directly instead of going through SocialMiner. Based on their authorization, Twitter provides SocialMiner with a key to enable access to their account. From this point forward, SocialMiner will be able to use/access the Twitter account.
Note: You cannot create more than one Twitter Account Feed with the same Twitter username on a single SocialMiner server. Only one Twitter Account Feed type per Twitter user per SocialMiner server is allowed.
Note: Twitter provides a list of applications (connections) that have been granted access to a Twitter account. A Twitter user can revoke access at any time. See http://twitter.com/settings/connections.
Twitter Account Feed Configuration
View a video about configuring a Twitter Account Feed.
Access the Feed Gadget, click Add, select the Twitter Account feed type, and enter or following fields, then click Save to save the feed.
- Name
- Description
- Username - A valid Twitter username.
- Password - Password for the Twitter username.
- Polling Interval - Number of minutes to wait between refreshing this feed.
- Reply template - The reply template to be used for replying to social contacts obtained from this feed.
Note: After clicking Save you are redirected to the twitter authentication service, which allows you to approve the use of this application with your Twitter account. Follow the directions on the screen to authorize this application to access the Twitter account.
Push Feed Type
The push feed type allows you to "push" social contacts directly to SocialMiner through HTTP GET requests.
Using the Feed gadget, create a new feed and select the Push feed type. Enter or edit the following fields, then click Save to save the feed.
- Name
- Description
- Reply template - The reply template to be used for replying to social contacts obtained from this feed.
Sample code is provided only after you save the feed. To see the sample code save the Push feed and then click it from the Feed Gadget to edit it. The sample code is a working HTML code that displays the form fields you need to make the GET request to your feed. You could have multiple independent Push feeds on one SocialMiner system. Form submissions still require authentication against SocialMiner. A URL to the new social contact is returned after the form is submitted.
The template allows you to specify the Title, Author, and Description (body) of the Social Contact, as well as any SocialMiner tags that you want applied to that Social Contact. If the specified tags are associated with notification rules, the notifications will trigger immediately when the social contact is submitted. If the Push feed is to be automatically called by an application you should be careful not to overload SocialMiner and your notification networks (email and XMPP).
The Push Feed must be associated with a campaign in order to activate therefore you should create a test campaign prior to testing your Push Feed.
The purpose of a Campaign is to group Social Contacts for handling by the social media customer care team. Social Contacts are included in a Campaign by configuring one or more feeds to be part of the Campaign. This is done through the Campaign Configuration gadget. When a feed is configured to be part of a Campaign, all social contacts in that feed are included in the Campaign. As new social contacts arrive on that feed, they are immediately added to the Campaign. Social Contacts cannot be removed from a Campaign, once included they remain in the campaign until they are purged or the Campaign is deleted.
Optionally, Campaigns may also have Filters. Filters are used to narrow the set of social contacts that are added to the campaign. More information on Filters can be found in the Filter Configuration section of this guide.
View a video about Campaigns, Campaign usage, and Campaign configuration.
Campaign List
The Campaign Configuration Gadget defaults to a list of Campaigns. This list is empty for a system with no campaigns. The list shows the name of the campaign, the number of social contacts in the campaign, and description of the campaign, and a RSS feed icon which is a link to the RSS feed from SocialMiner. The RSS feed allows someone to capture all the social contacts in a campaign using a RSS reader.
This list updates in real time, for example if there are new campaigns added to the system (perhaps by another user) then the new campaigns appear in the list. If there are new social contacts added to a campaign then the Social Contact count increments.
Add Campaign
You can add campaign by clicking the "Add" button at the bottom of the Campaign Configuration gadget. The gadget displays a list of Feeds "Available" with arrows to move the Feeds into "selected" which includes them in the campaign. At least one Feed should be moved to selected prior to pressing "save" in order to add social contacts to a campaign. Note: once save is pressed, the Social Contacts for the configured feeds are added to the campaign. Once added, Social Contacts cannot be removed from the campaign except via a purge. If a Feed is removed from a campaign, new Social Contacts captured by that feed are no longer added to the campaign but the Social Contacts previously included are not removed. Social Contacts can only be removed from a campaign when they are purged from the system.
Note: if a Feed is accidentally added to a campaign, and the SC's MUST be immediately removed from that campaign then the only recourse is to delete the entire campaign and recreate it.
A Feed may be added to multiple campaigns but does not duplicate the Social Contacts in the datastore. The Social Contacts for that feed are simply counted in both campaigns.
The Campaign Configuration gadget also allows for assignment of filters to the campaign. Filter functionality is described in the Filters section of this guide.
The purpose of a Filter is to narrow the set of Social Contacts that appear in a campaign, allowing the social media customer care team to focus on the most actionable Social Contacts. The filters exclude social contacts as the feeds attempt to put new Social Contacts into a Campaign.
Filters are are created with the Filter Configuration gadget and applied to Campaigns in the Campaign Configuration Gadget. You can apply Filters to a Campaign in the same way you add Feeds.
Note: Filters are only run against Social Contacts as they enter a campaign. Filters do not run retroactively against Social Contacts that are already in a campaign.
Multiple filters may be applied to one campaign creating opportunities to layer filtering strategies to fine tune results.
SocialMiner supports two types of filters:
- Bayesian - A trainable filter to omit social contacts from results based on how the filter is trained.
- Author - A filter that omits specified authors from results.
Bayesian Filter
View a video about using Bayesian Filters.
The Bayesian filter is a trainable filtering technology based on a Bayesian statistical probability model. TheΩ Bayesian filters are not pre-programed or "configured with business rules". They are trained by the users who process social contacts. When training a Bayesian Filter the user is given the option to "train in" or "train out" each social contact. After a sufficient amount of training, the filter begins to exclude unwanted Social Contacts from a campaign.
The Bayesian filters can be used to exclude Social Contacts for many different reasons. They can be used to take a broad keyword search and narrow the results down to the posts related to a specific brand. For example, a search for "Flip" could return posts about footwear and gymnastics while the purpose of the campaign may be to capture posts about Flip brand video recorders. A Bayesian Filter can be trained to exclude the Social Contacts about footwear or gymnastics. The training includes the complete text of the post, not just certain keywords and therefore offers much more sophisticated filtering capability then a keyword exclusion approach to filtering. A Filter can be trained to look for Social Contacts with negative sentiment (or positive sentiment), focusing the work of a customer support or marketing team. Filters can also be trained to look for certain languages.
In order to successfully use a Bayesian filter, you must train it. The Filter training is performed through the Campaign Results Gadget. You can train a filter using any campaign. The training does not impact the Campaign unless you configure the filter to apply to that Campaign. Choose a Campaign with some Social Contacts, and from the Campaign Results settings you can select the filter you want to train. When you click save you are in "training mode". The name of the filter you've selected at the top of the Gadget is displayed and a "+" and "-" for each Social Contact appears. By clicking the up arrow you "Train In" the Social Contact indicating that this is the type of contact you would like the Filter to keep in the Campaign. By clicking the down arrow you "Train Out" the Social Contact indicating that this is the type of contact you would like the filter to reject.
Author Filter
View a video about using Author Filters.
The Author filter allows you to exclude specific social contacts authors. Social contacts posted by an author identified in an Author filter do not enter a campaign. For example, you may want to filter out your own posts or posts from team members. Configuring an Author filter keeps your posts from showing up in your campaign and therefore reduces the number of posts you need to handle. Also, it improves the accuracy of the reporting metrics by excluding your posts.
To create a filter, use the Filter Configuration Gadget. Bayesian filters are created by selecting Bayesian as the type after you add a new filter and providing a name and description. You must train Bayesian filters. Author filters are created by selecting Author as the type and by providing a name, description, and one or more authors.
Campaign Results
The Campaign Results gadget provides a dynamic user interface for viewing and responding to Social Contacts. The first time the Campaign Results gadget is rendered, the gadget defaults to the settings page. You must select a Campaign and choose "OK". The settings for this gadget are stored in a browser cookie.
The Campaign Results gadget is dynamic and therefore you may occasionally see a bar appear at the top indicating that there is a one or more new social contacts in the campaign. You can click on this message to refresh the results, or click the refresh icon on the upper-right of the gadget.
You select which campaign results to view by selecting the campaign from the drop-down menu on the upper-left of the gadget. You can update the settings for the gadget, for example, which states or tags are displayed, by clicking on the settings icon on the upper-right of the gadget.
Handling Social Contacts
When Social Contacts are captured by SocialMiner, they are initially in the "unread" state. From the Campaign Results gadget, the user can change the state of the Social Contacts at any time by pressing the Social Contact state control buttons.
There are four Social Contact States in SocialMiner.
- Unread (initial state)
- Reserved
- Handled
- Discarded
A Social Contact state can be changed by any user at any time by pressing one of the Social Contact state buttons. The "Reply / Reserve" button changes the Social Contact to the Reserved state. The "Handle" button changes the Social Contact to the Handled state. The "Discard" button changes the Social Contact to the Discarded state. The current state of the Social Contact will appear at the top of the social contact along with the name of the user that set the state (unless the Social Contact is "unread", in which case it will be blank).
The Social Contact state is universal across the SocialMiner system. For example, if one user reserves a Social Contact, then the Social Contact appears as reserved in the UI of all other users. Note: this is the case even if the Social Contact appears in multiple campaigns.
Depending on the last refresh, it is possible that a user may try to alter the state of a Social Contact that has already been changed by another user. The SocialMiner system prevents this by alerting the user that they must refresh before attempting to change the state of the Social Contact.
By changing the settings of the Campaign Results gadget you can show or hide Social Contacts by state. The default setup is to only show all Social Contacts. The selection of which states to show is controlled by Campaign Results gadget settings. These settings are all specific to the user, therefore changes to these settings do not change how others view the campaign.
Note: the hidden Social Contacts are only hidden in the Campaign Results gadget view, they are not deleted or removed from the campaign. If you accidentally Discarded a Social Contact (and it disappears from view) you can easily retrieve it by changing the gadget settings to show Discarded Social Contacts and clicking again on the Discarded button for that Social Contact to toggle it back to Unread.
If you want to review all of the Handled Social Contacts for a Campaign, you can easily do this by selecting a campaign and only the Handled state.
View a video about handling social contacts.
Replying to Social Contacts
If a Reply Template is configured, and the social contact is from Twitter, then you can reply to the Tweet by clicking the "Reply / Reserve" button on the Social Contact.
SocialMiner provides the ability to reply to a Tweet. You can either direct message the author of the Tweet or create an "@" reply that is viewable to everyone on Twitter.
The default reply template also allows you to Follow the recipient of the message if you are not currently following them.
To reply to a tweet:
- Select a Twitter Account Social Contact. Click the Reply/Reserve (Reserved Icon) button. The Twitter Account Reply form appears.
- The reply form is customizable. The instructions below pertain to the default reply template. If your administrator has provided a custom reply template then the steps for replying may be different. The default reply template lists the Social Contact and provides the following fields to reply:
- Account: Select the Twitter Account from which you are replying. All Twitter Accounts configured on this system appear in the pull-down menu.
- Once the account is selected, the system checks the Follow status of the intended recipient. If the account is not already following the recipient, then you can click Follow to begin following.
- For your convenience, the conversation history of the social contact is listed below the selected social contact.
- Select the type of reply, either Direct Message, Retweet, or Reply. A pop-up text box appears where you can enter your message. Note: You can only direct message a twitter user if the intended recipient is following you. Replies and Retweets are posted to the timeline of the twitter account selected above. A direct message is sent directly to the poster of the tweet.
- Enter your reply in the pop-up text box. Text input is limited to 140 characters. The current character count is listed at the upper right of the text box.
- Click Send to send the Tweet.
When you hover over a Social Contact a text box and a Tag button is displayed. To enter a tag, click the text box, type the tag and hit enter or click the Tag button. You can enter two tags at once by using a comma. The tags are displayed to all users who view that Social Contact.
Note: Social Contacts are not duplicated in SocialMiner even when they appear in multiple campaigns. If a user is viewing one campaign and tags a social contact, then the tag appears to users viewing that Social Contact from another Campaign.
SocialMiner also has a suggested tag feature where it suggests the five most common/recently used tags for the selected campaign. These suggestions provide one-click tagging for commonly used tags. The suggestions are specific to the campaign, not the entire SocialMiner system. The suggestions are only updated on a refresh. For example, if you are first viewing a new campaign in the Campaign Results gadget you do not see any suggestions. Enter a few tags, and then click the refresh button. Tags that you entered as suggestions for other social contacts appear, allowing you to tag those social contacts by clicking the suggested tags.
The SocialMiner Campaign Results can be viewed by tag so that the results only display a selected subset of Social Contacts, based on the selected tags. You can click on the gadget settings (as if selecting a different campaign), check the show tags button, and select which tags you would like to see in the results. Click OK and the Campaign Results are narrowed to only show the Social Contacts with the selected tags.
View a video about using tags.
The administration functions of SocialMiner are divided between two gadgets; System Administration and Reply Templates.
System Administration
The System Administration gadget provides the following system configuration and serviceability tools:
- Active Directory
- Mail Server
- XMPP Server
- Purge Settings
- Reporting Configuration
- RTMT Download Links
- Platform Administration
- Troubleshooting
Also, the Application Software Version (version of SocialMiner) and Operating System Active Software Version (version of Cisco Unified OS) are listed at the top of the page.
Server status for the three main services; Datastore, Indexer, and Runtime are provided under version information. All statuses must be "Running" for proper operation of the system. Connection status of the Mail Server and XMPP Server are also displayed if these servers are configured and enabled.
Additionally, a System Statistics section provides a meter showing the number of incoming social contacts per hour. This meter enables you to determine if the incoming rate of contacts is nearing the limit allowed by the server. If the incoming rate is approaching the limit then you should modify your feeds to reduce the amount of incoming social contacts.
Active Directory
SocialMiner uses Active Directory to manage and administrate user access to the system. All users, with the exception of the Administration and Reporting users, must be configured on a Microsoft Active Directory server to be able to access SocialMiner.
The Active Directory connection permits users configured on the AD to access SocialMiner. You can configure the connection to allow all users on the AD to access SocialMiner, or to allow only a group of users access. If there are multiple independent groups and they all require isolated security/permissions then they should each deploy their own SocialMiner system.
Note: If Twitter Account feeds are configured on the system, all users are able to see Direct Messages to the configured Twitter Accounts and all users can post from these accounts. SocialMiner tracks which users make which posts, but some companies may want to restrict who can make posts, and they can implement this approach by configuring SocialMiner to authenticate with a specific role. If SocialMiner is authenticated with a specific Active Directory role, then only those Active Directory users with that role can use SocialMiner.
To configure Active Directory, open the Administration gadget and click Edit. Enter or modify the following fields. Click Save when finished.
- Enabled: (checkbox) When checked, the Active Directory connection is active. If not checked, then only the administrator can log into SocialMiner.
- Host: Provide the Host name or IP address and Port of the Active Directory server.
- Port: Provide the port for Active Directory. The default Active Directory port is 3268. If using SSL the default port is 3269.
- Use SSL: (checkbox). Check to use SSL. Note you must also exchange security certificates with the AD server before SSL can work.
- Manager Distinguished Name: Enter the Manager Distinguished Name used to login to the Active Directory server, for example, on a default installation of Microsoft AD, the name is :CN=Administrator, CN=users, DC=MYSERVER, DC=COM. Replace MYSERVER and COM with your respective hostname.
- Manager Password: The password for the AD Manager account.
- Role Name: (optional) The Active Directory role or Active Directory group of users who are allowed to access SocialMiner. If this setting is blank or * then all users in Active Directory are allowed access to SocialMiner.
Exchanging Security Certificates with AD
To enable SSL for the Active Directory connection you must first exchange security certificates between the two servers. Enabling SSL is optional, but if you do not enable SSL then username and password information is not transmitted securely between SocialMiner and the Microsoft AD server.
To exchange security certificates:
On the Active Directory server:
- Verify that the Active Directory has the Certificate Services service installed.
- Select All Programs > Administrative Tools > Certificate Authority.
- Expand the domain node and select Issued Certificates.
- Double click the certificate to open it
- Open the Details tab and click Copy to file.
- An Export wizard appears. In the wizard select DER encoded binary.
- Using the wizard to select a location to save the file.
- Click Finish.
On the SocialMiner Server:
- Open the Cisco Unified Operating System Administration page. The link is available from the gadget.
- Select Security > Certificate Management.
- Click Upload Certificate.
- For the Certificate Name, select tomcat-trust.
- In the Upload File field, select the file to upload by clicking Browse... Select the certificate file you saved from the Active Directory server.
- Click Upload File.
- Restart the Cisco Tomcat service. Using the CLI, run the command utils service restart Cisco Tomcat
Adding Users
The Administration user (configured at install) and Reporting user accounts are the only accounts explicitly configured on SocialMiner. The social media customer care representatives are configured in Microsoft Active Directory. As these users sign into SocialMiner, successfully authenticate against Active Directory, and begin to take actions on the system, their actions are associated with their Active Directory User ID.
Mail Server
Mail Server settings allow you to configure the SMTP information for a Mail Server. You must configure a mail server if you intend to use the email notification feature.
To configure the Mail Server, click Edit at the bottom of the Mail Server setting and edit the following:
- Enabled: Check to enable the Mail Server connection
- Mail Server Host: The IP address or Hostname of the Mail Server.
- Mail Server Port: The port for the mail server. This is set for port 25 by default.
- From Email Address: The email address from which emails are sent.
- Use Authentication: Check to user SMTP authentication to connect to this mail server. The following two fields are editable only when Use Authentication is checked.
- User Name: If User Authentication is checked, then this user name is used to sign in.
- Password: The password for the above User Name.
Click Save to save your changes.
XMPP Server
XMPP Server settings allow you to configure an XMPP Server so SocialMiner can utilize Instant Messaging (IM) notifications. You must configure an XMPP server if you intend to use the IM notification feature.
To configure the Mail Server, click Edit at the bottom of the XMPP Server setting and edit the following:
- Enabled: Check to enable the XMPP Server connection
- XMPP Service Lookup: Check to enable XMPP Service Lookup. When enabled, the User Name's domain is used to connect to the correct XMPP Server.
- XMPP Server Host: The IP address or Hostname of the XMPP Server. Not applicable is XMPP Service Lookup is checked.
- XMPP Server Port: The port for the mail server. This is set for port 5222 by default. Not applicable if XMPP Service Lookup is checked.
- User Name: The user name is used to sign in to the XMPP Server.
- Password: The password for the above User Name.
Click Save to save your changes.
Purge Settings
Datastore purges occur on a continuous basis (every hour) based on age of the social contacts and disk usage. Database purges are required to remove old data from the datastore so that the disk does not fill up.
Important! Purge settings take effect as soon as you click save. If any of the criteria are met, such as Emergency purge when disk usage exceeds (%), then the purge starts immediately.
To configure purge settings, click Edit at the bottom of the purge settings tool and edit the following:
DataStore Purge Settings:
- Purge Social Contacts older than (days): Social contacts older than this number of days are purged. Valid values are 1 - 30.
- Important!: SocialMiner will not retrieve Social Contacts older than this setting.
- Emergency purge when disk usage exceeds (%): Begin an emergency purge if disk usage exceeds this value. Valid values are 60 - 90. When an emergency purge executes, Social Contacts older than the days specified above are removed. If disk usage is still above the setting for this field then the purge continues removing social contacts (one day at a time) until the disk usage is below the threshold for emergency purge.
Reporting Purge Settings:
- Purge start time (HH:mm 24 hour format): The time, in 24 hour format (00:00 to 23:59), that the purge starts based on the local server time. By default this is set to 01:00 (1am) local server time.
- Purge Social Contacts older than (days): Reporting records for social contacts older than this number of days are purged when the reporting purge starts.
Click Save to save your changes.
Reporting Configuration
Reporting configuration allows you to set or change the informix password for the reporting user. You cannot change the reporting user's username. It is set to reportinguser.
The reporting user is used by CUIC and third-party applications to access the reporting database. Details on the tables in the reporting database are available in the SocialMiner Developer's Guide.
To set or change the password for the reporting user, enter a new password in each of the password fields and click Save.
This section also displays the Reporting Server and Database information. This information is required for third-party connection to the database. The details include:
- Reporting Host - The hostname to use when connecting to the reporting database.
- Reporting Port - The port for the reporting database server.
- Reporting Server - The Informix server name for the reporting database.
- Reporting Database - The informix database name for reporting.
- Database Type - the type of database (Informix).'
- Username - The reporting username is fixed at 'reportinguser' and cannot be changed.
- Password/Re-enter New Password - The password for the reporting user.
RTMT Download Links
Links are provided to download the Cisco Unified Real Time Monitoring Tool (RTMT). SocialMiner uses the same RTMT as the one used for Cisco Unified Communications Manager.
Details on Installing and Configuring RTMT can be found on the Cisco web site: Installing and Configuring Cisco Unified RTMT
Platform Administration
Platform Administration provides links to the following interfaces of Cisco Unified OS:
- Cisco Unified Operating System Administration
- Cisco Unified Serviceability
- Disaster Recovery System
SocialMiner uses the same platform administration tools as Cisco Unified Communications Manager. Detailed online help is available in the tools.
The Troubleshooting tool provides links to access the Log Directory of SocialMiner or to perform a System Health Snapshot.
Important! Do not click the System Health Snapshot link unless directed to by Cisco TAC. Accessing this link forces the system to dump all system parameters into a large XML file for download. System performance is impacted while the snapshot is occurring.
View a video about configuring Instant Message Notifications. View a video about configuring Email Notifications.
The Notification gadget lets you view/delete, edit and add notifications. Notifications are email messages or IM's that are sent when a social contact is tagged with a defined tag. You can also send text message notifications to a mobile phone using an SMS Gateway service. Here is a list of SMS Gateways by carrier.
- You must configure a Mail Server in the System Administration gadget before Email notifications can be sent.
- You must configure an XMPP Server in the System Administration gadget before IM notifications can be sent.
Using the Notification Gadget you can:
- delete a notification, by checking the box next to the notification name and clicking Delete.
- edit a notification, by clicking the notification's name.
- add a notification, by clicking Add.
To configure a notification, provide or edit the following fields in the Notification gadget.
- Type - The type of notification. Notifications can be:
- Email - Notification is sent over email - A Mail Server must be configured in the System Administration gadget to send Email notifications.
- IM - Notification is sent over IM - An XMPP server must be configured in the System Administration gadget to send IM notifications.
- Name - The name of the notification.
- Description - A brief description of the notification.
- Campaign (select) - Select a campaign to which you are associating this notification.
- Tag - Define the tag for this notification. Notifications are sent when a social contact is tagged with this tag and exists in the Campaign above.
- Addresses - Enter an address and click Add to add an address to this notification. Repeat for multiple addresses. Addresses must be in the format firstname.lastname@example.com.
- Subject - The email subject for this notification. This field is only available for Email notifications.
- Body - The body for this notification. HTML tags are supported for Email Notifications. IM notifications are sent using plain text. The body of the message supports variables so you can customize the information sent in the notification. See "Notification Body Variables" below.
Notification Body Variables
The notification body supports variables that allow you to customize the content.
Note: If you do not add any text to the body of the message, than just the URL to the social contact in the results gadget is sent. If you add any text to the body then you must specify the variables you want included in the body of the notification. The URL to the social content is not sent automatically if you add text to the body.
You can add the following variables to the body of the notification to include the value of the variable in the notification. For Email Notifications, you can also use HTML tags to stylize the notification. IM notifications are sent using plain text.
- ${SC_AUTHOR} - the Social Contact Author (not available in all feeds)
- ${SC_CREATED_DATE} - Date the Social Contact was created in the system.
- ${SC_DESCRIPTION} - The description of the social contact. Typically this is the tweet, RSS post, facebook fan page post, etc.
- ${SC_PUBLISHED_DATE} - The publish date of the social contact (not available in all feeds)
- ${SC_SCREEN_URL} - The URL to the social contact in the results gadget. Clicking this URL allows you to instantly reserve/reply to the social contact.
- ${SC_SOURCE_TYPE} - The feed type of the social contact, for example; RSS, Twitter Stream, Twitter Account, FaceBook
- ${SC_TAGS} - The tags for this social contact.
- ${SC_TITLE} - The title of the social contact.
For example, if the body an email notification is set to:
- The author of this Social Contact is: <strong>${SC_AUTHOR}</strong> <br />
- The message contents are as follows: <strong>${SC_DESCRIPTION}</strong> <br />
- You can Reserve/Reply to the Social Contact <a href="${SC_SCREEN_URL}">here</a>.
Then the actual email notification sent would appear as:
The author of this Social Contact is: Joe Somebody The message contents are as follows: This is a TWEET! You can Reserve/Reply to the Social Contact here.
However, if the same notification were sent using an IM notification then the HTML tags would be visible in the IM.
Reply Templates
The Reply Templates gadget allows you to configure custom reply-templates to be used with the system. An example of the default reply template is provided on the system at
Reply templates must conform to the OpenSocial gadget standard. Some tips for converting existing HTML pages into OpenSocial gadgets can be found here.
After you have created your Reply Template, host it on a webserver that is accessible by SocialMiner and use the Reply Template gadget to provide a name for the Reply Template and its location.
SocialMiner Reporting
SocialMiner maintains metrics on social contact volume and agent activities. These metrics are stored in a SQL database for up to 18 months. The reporting database can be accessed using any SQL reporting tool including Cisco Unified Intelligence Center. Access to this database requires configuration of a reporting user in the SocialMiner system administration.
There are two main categories of reports:
- Campaign Reports - These metrics provide an indication of the total posting volume by customers as well as the responsiveness to customers. These are what could be described as "customer facing" metrics.
- Agent Reports - These metrics provide an indication of the agent productivity. These metrics could be used to evaluate agent speed or they could be used to measure total workload as a basis for staffing forecasts.
The Cisco Unified Intelligence Center templates for SocialMiner are available for download here: http://www.cisco.com/cisco/software/release.html?mdfid=283613136&catid=278875240&softwareid=283733464
Note: For Cisco Unified Intelligence Center releases prior to 8.0(3), you must extract the templates from the zip file before importing them into Unified Intelligence Center. For release 8.0(3) and later, you can import the zip file directly and Unified Intelligence Center extracts all the templates it finds inside the zip file.
. The following screen captures are examples of the Cisco Unified Intelligence Center Reports daily reports:
- ASR - Average Speed of Reserved. For the Social Contacts that were Reserved, this is the average time between capture by SocialMiner and the time they are marked as reserved. This provides an indication of how much time passes before someone first views the customer's post.
- ASA - Average Speed of Answer. For the Social Contacts that were Handled, this is the average time between capture by SocialMiner and the time they are marked handled. This provides an indication of how of how much time passes before the customer gets a response.
- ASD - Average Speed of Discard. For the Social Contacts that were Discarded, this is the average time between capture by SocialMiner and the they are marked discarded. This provides an indication of how much time passes before someone chooses to discard the customer's post. Note: "Discard" doesn't necessarily mean the post is disregarded. The distinction between "Discard" and "Handled" depends on how the agents are using SocialMiner. For example, they might mark posts that are read as "discarded" and posts that are responded too as "handled". In this case, discarded means that they were "read".
The complete SocialMiner reporting database schema is documented in the SocialMiner Developer Guide
- AHT - Average Handle Time. For Social Contacts that were handled by this agent, this is the average time between Reserved and Handled. This provides and indication of how much time it takes this agent to respond to a social contact.
- ADT - Average Discarded Time. For Social Contacts that were discarded by this agent, this is the average time between Reserved and Discarded. This provides an indication of how much time it takes this agent to discard a social contact.
- ACT - Average Completed Time. For Social Contacts that were Handled or Discarded, this is the average time between capture by SocialMiner and the first time they were marked Handled or Discarded. This provides an indication of how of how much time it takes for this agent to complete work for a social contact.
Configuring the SQL Connection to the SocialMiner Reporting Database
Connection to the SocialMiner Informix reporting database can be made through JDBC using the following format:
- The reporting database <port> is 1526.
- The <databasename> is "mmca_data".
- The <informixserver> name is based on the hostname of the server with _mmca append to the end of the hostname. Additional, any dashes ("-") in the hostname are replace by underscores ("_").
- The UTF-8 Charset is required to get Cisco Unified Intelligence Center (CUIC) able to connect.
- The content of INFORMIXSERVER is the instance name.
For example, if your server's hostname is my-server.mycompany.com, then the INFORMIXSERVER name is my_server_mmca. The complete JDBC URL would be:
Note that when authenticating, the informix username is always reportinguser and the informix password is the password you created in the Administration Gadget.
System Backup and Restoration
Cisco SocialMiner Release 8.5(2) supports the Cisco Unified OS Disaster Recovery System (DRS) to perform backup and restoration of the system. You access the Disaster Recovery System by going to the Administration Gadget, expanding the section on Platform Administration, then selecting the link for Disaster Recovery System.
Log in using the platform credentials you supplied when you installed SocialMiner.
SocialMiner uses the same platform administration tools as Cisco Unified Communications Manager. Detailed online help is available in the tools.
You can manually back up your system using DRS, or schedule DRS to perform automatic backups.
Complete details on using DRS are available in the DRS online help and in the following guide #link to guide.
Quick Manual Backup Instructions
These instructions provide quick instructions to create a manual backup. You can also schedule backups to run automatically. Note that the system is not usable during a backup, and that new social contacts are not collected during a backup. Schedule your backups accordingly.
The online help for the Disaster Recovery System provides complete details on all features of DRS. However, using DRS with SocialMiner is greatly simplified because SocialMiner supports only a single node and only uses network backups.
To perform a manual backup:
Define Backup Device
- Access the Disaster Recovery System by going to the Administration Gadget, expanding the section on Platform Administration, then selecting the link for Disaster Recovery System. Log in using the platform credentials you supplied when you installed SocialMiner.
- Select Backup > Backup Device.
- On the Backup Device List page, select Add New.
- Provide a Device Name for the backup device.
- SocialMiner only supports backing up to a Network Directory, provide the Network Directory details for a server that supports SFTP.
- Provide the Number of backups to store on the Network Directory. The default is two, so only the two latest backups are preserved.
- Click Save, the system verifies the information you entered and saves the backup device.
The backup device is now saved. You do not need to repeat these steps the next time you backup the system unless you want to back up to a different device or change backup device settings.
Backup the System to the Backup Device
- Access the Disaster Recovery System by going to the Administration Gadget, expanding the section on Platform Administration, then selecting the link for Disaster Recovery System. Log in using the platform credentials you supplied when you installed SocialMiner.
- Select Backup > Manual Backup.
- Select the Backup Device you created earlier from the pull down menu in Select Backup Device.
- In Selected Features check SOCIALMINER.
- Click Start Backup.
- A warning appears noting that you may need to use the security password to restore. Click OK. The backup begins.
- The backup page refreshes periodically providing the status of the backup. The page also displays the name of the backup tar file that is being saved to the remote system.
- After the backup completes, wait a few minutes before using SocialMiner so the SocialMiner system can start subsystems that may have been shutdown during the backup.
Restoring from a Backup File
- Access the Disaster Recovery System by going to the Administration Gadget, expanding the section on Platform Administration, then selecting the link for Disaster Recovery System. Log in using the platform credentials you supplied when you installed SocialMiner.
- Select Restore > Restore Wizard.
- Select the backup device from the drop-down menu and select Next.
- Select the backup file you want to restore for the Tar file list drop-down menu and select Next.
- Check SocialMiner in the Select Features section and select Next.
- Read the warning on the page. Optionally select File Integrity Check, then select the Server to be restored (typically the host name of the backed up system). Click Restore.
- The restore page refreshes periodically providing the status of the restore.
- After the restore completes, you must restart SocialMiner for the restoration to take effect.
Design Guidance
Hardware and Software Specifications
SocialMiner 8.5(1) requires one of the following UCS server models:
|UCS Model
VMWare Open Virtual Format (OVF)
The SocialMiner system supports one standard OVF Appliance. The system requires ESXi version 4.0 Update 1.
Details on configuring VMWare and installing the OVF template are available in Virtualization for Cisco SocialMiner.
Deployment Models
Version 8.5 of SocialMiner has a single-server all-in-one deployment model. The server may be deployed inside our outside the corporate firewall in "intranet" and "Internet" deployment models.
The intranet deployment model provides the additional security of the corporate network firewalls to reduce risk of an external party accessing the system. This deployment model is required if SocialMiner must access internal sites, for example an internal forum site. The downside of the intranet deployment model is that SocialMiner system cannot be accessed by partners lacking VPN access. It is common for some PR functions to be externally managed by an agency and therefore offering easy access (no VPN) to the SocialMiner system may be very useful. Also, the intranet deployment model does not allow rendering of SocialMiner OpenSocial Gadgets in a public Internet containers such as iGoogle. The intranet deployment model may complicate proxy configuration, however it likely simplifies directory integration.
The Internet deployment model puts SocialMiner outside the corporate firewall. This deployment model relies on the built-in security capabilities of the SocialMiner appliance. This may be acceptable from a security perspective depending on the system use and corporate policies. For example, in some applications the SocialMiner system handles 100% public postings and therefore there is no disclosure risk associated with a compromised SocialMiner system. The Internet deployment model may complicate directory integration.
Port 443 is used for a secure connection between the SocialMiner user interface and your browser.
Port 80 is used by SocialMiner for communication with Twitter and Facebook APIs.
Your firewall configuration may need to be modified to open these ports for SocialMiner.
The following table details the sizing limits for a single SocialMiner system.
|Concurrent Admin Users Signed In
|Concurrent Agents Signed In
|Total Feeds
|Total Campaigns
|Incoming Rate of Social Contacts (total per hour)
|Replies per Twitter Account per Hour
Note: This limit is for a default polling interval of 5 minutes. If the polling interval is set lower than 5 minutes, then the limit is reduced depending on usage patterns.
Users and Security
SocialMiner User Accounts and Security
SocialMiner is designed to minimize the storage of username/passwords to reduce the security risk of a compromised system. There is an administration account for the system setup, but all SocialMiner user access is controlled through Active Directory (AD) authentication. There are no SocialMiner user passwords stored on the SocialMiner System.
Users do not need to be manually set up on SocialMiner in order to access the system. Any user that is authenticated via the Active Directory set-up can use the system. If there is need to limit who can use system then an AD group can be set up in AD and the SocialMiner system can be configured to only allow access from that group.
AD authenticated users have access to all functions on the system, although gadgets access could be blocked by blocking certain URLs.
Twitter Accounts and Security
Access to Twitter for the Twitter Account feed type is done via OAuth. When a "Twitter Account" Feed is created the user is prompted to authenticate with Twitter. The authentication token is stored by SocialMiner granting access to secured information from Twitter such as Direct Messages. This authentication also enables sending and replying to Twitter Direct Messages (DMs) from the account by using the Reply feature of the Campaign Results gadget.
Note: All SocialMiner users are entitled to use Twitter accounts configured in the Twitter Account feed to read and respond to Direct Messages in that account. They are not required to enter the account password. This supports environments where the social-media care agents are not entitled to know the Twitter account password. Their ability to use SocialMiner is controlled via Active Directory and their ability to invoke post or perform actions on Twitter is controlled by SocialMiner. SocialMiner also tracks which SocialMiner User (AD account) makes each post; therefore it is possible for the enterprise to track which employee posted a tweet when sharing a Twitter account amongst a team.
Twitter Stream feed type passwords are encrypted when stored in the SocialMiner configuration database and are also encrypted when sent to Twitter.
Advanced UI options
The SocialMiner user interfaces are designed to be embedded in other web application user interfaces.
You can add a SocialMiner gadget to Quad using the "Add Application" button on Quad. You can find the specific URL of the SocialMiner gadget by using "view source" on your browser while looking at the gadgets on SocialMiner.
If the SocialMiner system is deployed in the Internet deployment model, you can add a SocialMiner gadget to iGoogle using the "Add Stuff" button on iGoogle.
You can find the specific URL of the SocialMiner gadget by using "view source" on your browser while looking at the gadgets on SocialMiner.
If your web site or application doesn't support OpenSocial, then you can add SocialMiner to a web page by using an iFrame. With this technique you can make a frame sized to show one of the SocialMiner web pages (most likely the campaign results gadget).
Developer Information
Developer information, including the SocialMiner API documentation and a discussion forum, is available on the Cisco developer site: http://developer.cisco.com/web/socialminer
- Twitter is a registered trademark of Twitter, Inc.
- Facebook is a registered trademark of Facebook, Inc.
- iGoogle is a trademark of Google, Inc.
- VMWare is a registered trademark of VMware, Inc.
- Informix is a registered trademark of International Business Machines Corp.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at http://www.cisco.com/go/trademarks . Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
Copyright 2010 Cisco Systems, Inc. All rights reserved.


text:
Slideshow filmstrip html freeemplois
...developper un slideshow Interactif. intégration au site expert is me (template WP modernize) la fonctionnalité suivante Un slide show interactif avec les pictos interactifs (Pictos, texte +liens) et en fixe sur les différentes images du spider ce slideshow doit etre en responsive design Nous souhaiterions obtenir un slideshow ressemblant a
I have a slideshow made in Google Slides. I want someone to turn my slideshow into a video put a video of me talking that i will provide on the top of it. Just like the guy in this video. The designer must be able to start work asap.
I recently updated my LayerSlider WP plugin that is being used to display my homepage but slideshow, but for some reason it's not displaying. Need help figuring out why this is happening and to fix it.
...used on social media advertising, documentation and most importantly on any files I upload to the internet so they have my watermark on them. I want to keep the pink JK filmstrip as I'm known for this. But need it in a round (ish) logo type to add onto my photos as a whole design with nice text etc. Once awarded, I will require a full size file that
Birthday slideshow (pictures+texts+video), 8 min length - material is ready - need it within 24h - I'm online for any help
I need a slideshow video for my website. I will provide all the image, text and music. You have to place them sequently and give it to a perfect effect.
I have ongoing work related to our previous project 'Create a video slideshow ad'
I need someone who can create a video slideshow from a bunch of short videos (compile them all together). I need someone who can start right away. this is urgent.
I need someone who can build a picture slide show and add music to it. I need someone who can complete it in 2-3 hours. Please only bid if you have time to start working now.
I need someone who can do a photo slideshow for me and put music with it....I need it done in 2 hours, so please only bid if you can start right away
Hi, We got a e-commerce and want to update and create 3 nice slideshows. Important that it is designed layer by layer so it looks good. The content and images are done, we just need them to be designed nicely so it looks good on computer and phones.
need some new banner slider show for our website
I want my wedding photos and clips of the video in one complete slideshow
We are in need of a video montage created with photos on the premise of the real World Series show depicted in the United States. Will provide photos, but will need transitioning and illustrations built on the Real World show. Optimized for Instagram.
Hi I need you to create a slideshow of custom photos for my cleaning company where maids are cleaning with logo on their apron. Also need to include a discount for new customers in there
App android like Photo Slideshow with Music ( [se connecter pour voir l'URL] ) + other option
Clone Gtmetrix Go to [se connecter pour voir l'URL] For avoiding Bid robot please put no-robot in f...First byte and DOM loaded -Combine with Monitored Alerts and save a video of the page load that triggered the alert (only available to GTmetrix PRO users) -View page load in filmstrip view and get a frame-by-frame look at page loading in real time
FFMPEG video slideshow from multiple input I need a script to generate videos from images, with text, and visual efects, fade-in, zoom I prefer someone who do something similar
make a slideshow presentation from the content & design of the supplied PDF
Convert PPT with audio and video to InDesign or HTML and create an inactive pdf slideshow
i am looking for someone who can change the transition effects in Photo Slideshow Maker.
I want a 10-25 second video ad made up to showcase some of my store's products (collage-slideshow) as well as be catchy, entertaining and fun - In other words, add in fun (ROYALTY-FREE) music, maybe a fun clip or two that'll make it catchy and funny for people to watch. The products I want showcased would be from this page (excluding accessories):
Hello, Looking for a developer to develop a Wordpress plugin that convert a post to video slideshow (in mp4 format) on publish. This needs to to be automated and simple and works as follows: - Human writes a wp post with photo and simple format. - on save (publish), the plugin converts the post to a mp4 slide show video with the photo of the post
Slideshow fotos y texto
To add slideshow to the LECTURE MATERIALS which is a sub-menu of STUDY MATERIALS. The slideshow comes up when user clicks STUDY MATERIAL > LECTURE MATERIALS > subject> topic
I need a creative designer who can design using my photos 3 banners for a slideshow and the first page of the website. So, it should look descriptive and catchy. Website [se connecter pour voir l'URL]
I'm looking for a creative freelancer who can make a letter M for me. It have to look like a filmstrip (see attachment). It is for my own company, I am a video-creator and -editor. I want the filmstrip-letter almost like the example that I show in the attachment. I like the letter A, only it have to be an M. I don't want the first part in the design
I need images from a .mov slideshow saved as .png and sent to me.
i want to make a 3-4 mintues 2D animation with collage design
i am needing a video add or slide add if its classy if you can do this send me your quote quotes are the final price no upping the price in chat or no job
I'd like a funny and dynamic video that show a carousel of dishes and activity in the kitchen of this restaurant. i'll give you pics, video and music. need within 1 day. budget is 8-9 euro. please write in your brief ''hello mayaa''.
A photo slide show generator for events that will collect photos either from a hashtag feed from Instagram OR Twitter Feed OR Facebook Feed OR an upload to my server. The program will need to generate two feeds (one portrait orientation and one landscape orientation) of the photos as they are uploaded during an event. The photos will need to keep rotating and add new ones as they are uploaded. I...
I have a slideshow that i created, it's 9 slides - but it's extremely bland looking. I need a designer to make it look good while keeping the content the same.
Hello, I need to get these still images put into a video slide show with transitions into each slide please. Can some corporate music could be put onto the background please. The images are labelled in order.
I'm using Booster Theme 2.0 for Shopify and I need someone to fix my homepage slide show to show properly on mobile. Currently slider image is showing properly on desktop, but on mobile it cuts half of the image. The task requires to check the code and find the issue and fix it. This needs to be made on a test site (I will give you the theme, you will create a test store on Shopify and fix t...
I have a slideshow that need to be fixed (Few titles, Add few pics) and render it again. Delivery time 2 hours from awarding.
Create me a simple Slideshow based on a Video [se connecter pour voir l'URL] Similar Effects! USing PixiJs or [se connecter pour voir l'URL] Given Json as source for Text and Image
we need to hire a designer for part/full time job for my company we are a software company do mobile apps and websites we need a good and creative designer for a long period the kind of designs we need are: - Banars and Slideshows for facebook and websites. - Icons / UI for the mobile apps. - Business Card and Logos and other Office staff [Removed by Freelancer.com Admin]
I have a template and i need to fill it with images & titles. Images around 36. Template is on AE. Images & titles will be provide as we as template. Project deadline TODAY. Freelancer has 12 hours to complete this job.
Build me a simple Animation/Slideshow as a Canvas HTML5 Object. from this: [se connecter pour voir l'URL] Source data json: [se connecter pour voir l'URL] If this Project done, I have 12+ more similar Projects in Future based on Canvas Animations (for a longer Relationship Partner)
I have 104 photos that need to be converted to a video "slideshow". Requirement: The images should come in one after one in different animations (not only slide or fade) and should be shown for 5-6 seconds. I need the video to be delivered in Full HD. You can make a demo with 3-4 images first, to show me the type of animation you can use. Nothing
Veuillez vous inscrire ou vous connecter pour voir les détails.
My partner of 22 years killed herself a month ago I have a file here [se connecter pour voir l'URL] it contains images, an mp3 audio, and some videos i would like someone to make me a rememberance video and host it, i could do it myself but too painful, i want this done now, only bid if you can start now, this project should take no longer than 20 mins for the right person, please an...
Memorial slideshow for grandfather. Content is in this folder. [se connecter pour voir l'URL] Timeline/spec [se connecter pour voir l'URL] Please use Adobe After Effects. I have purchased a template for you. 1st song - Remember When
As a company we want the presentation slides to look professional in terms of graphics and animation. The content is fine, all is needed is to make it look professional.
We need to create an animated slideshow to be used in an event to display our profile and outline our activities.
incorporate pause button on squarespace website slideshow
Need to create a simple page with slideshow for images in shopify.
We are launching a range of new products and need to create new banners for the homepage slideshow. This time around there are 7 products. Every month there will be 5-7 products to be for which banners are to be created and uploaded. I need a group banner, where are the following products are together and then individual banners. (so total 7+1 banners)
I have many pages in my Squarespace site that follow a certain structure (see image attached). I need Javascript written for "previous page" and "next page" buttons. The script should identify what page it's currently on and change the destination of the buttons accordingly. Access to the site will not be given, so you'll need to include descriptive comments to your c...

subset: commoncrawl


text:
When I was exchanging "IMs" on Yahoo Messenger the other day, I noticed that their IP was showing up as being connected to my computer on TCP Port 5101. Am I being hacked or spied on? Please advise. Thanx.
Results 1 to 8 of 8
Thread: Am I Being Hacked?


text:
Leading Michigan Disaster Repair Company Prepares For Busy Week With Extreme Cold Weather Forecast
Jan 21, 2013, 10:41 ET
HARRISON TOWNSHIP, Mich., Jan. 21, 2013 /PRNewswire/ -- The comforts of a mild winter will come to an abrupt end this week for many locations throughout the Midwest. Forecasters are calling for a week of the coldest weather in several years, and communities from Minneapolis through Detroit will see temperatures fluctuate from single digits to well below zero. This extreme cold weather is a recipe for disaster for property owners. As one of the leading property restoration contractors in the country, and with several offices in Michigan, the emergency response team from Jarvis is gearing up for the work this week's severe weather will certainly create.
The challenges to property owners will come from numerous fronts. Strong winds can cause power outages. Power outages combined with freezing temperatures quickly create frozen and broken pipe disasters, which have the potential to create flooding and water damage to the interior of a home or business. The cold weather will also put a strain on heating systems, which may be susceptible to puff backs or stress failures, which can create interior smoke or fire damages. Properties that are left vacant or are unoccupied and are not properly winterized will be the most susceptible to the dangers of this week's extreme weather.
The first responders from Jarvis's emergency team are committed to assisting property owners with resulting damages from the cold weather. As a full service general contractor, Jarvis can assist with almost any scenario this week's cold weather presents. Jarvis has a large inventory of emergency generators available to rent for commercial property owners, the company also has certified technicians for roof and ice damages repairs and provides services for frozen or broken pipes. Jarvis offers twenty four hour emergency services at all of its locations including Michigan, Illinois and Iowa, predicted to be some of the states that will face the coldest weather this week.
Jarvis Property Restoration in a privately held company founded in Detroit, Michigan in 1979 by Sheryl and Bill Jarvis. Jarvis presently has offices in the states of Illinois, Iowa, Florida and Michigan. Jarvis specializes in commercial and residential disaster cleanup and repair services. The company played a key role in assisting property owners in New York and New Jersey recover from damages caused by Hurricane Sandy late last year. Jarvis also has numerous key partnerships throughout the Midwest, including cities like Minneapolis where the company collaborated on a large 80,000 square foot commercial fire restoration project in the summer of 2012.
If you own a property that has damages caused by severe weather or an unforeseen disaster, you can reach a member of Jarvis first responders by calling 1-866-452-7847 or by visiting the company's website.
Contact Information
Don Marks
SOURCE Jarvis Property Restoration


text:
Devon Seafood Grill is an upscale seafood restaurant offering simply-prepared fresh fish, premium steaks, an impressive wine cellar and handcrafted cocktails. Our chic-casual atmosphere suits any occasion, with seamless service and imaginative seafood dishes that truly set us apart from other seafood restaurants. We hope you'll join us at our restaurants in Chicago, IL., Milwaukee, WI., Philadelphia, PA., Hershey, PA., Oakbrook Terrace, IL., and Miami, FL.
Creve Coeur, MO
Kansas City, MO
Leawood, KS
O'Fallon, MO
premium seafood | prime steaks | signature salads | handcrafted cocktails | wine cellar | award-winning crab cakes | wine dinners | South African lobster tail | extensive Scotch list | artful hospitality | sweet drop biscuits


text:
US shifts course on NSA data in US terror case
MIAMI (AP) — The Justice Department, reversing course, has acknowledged in a Miami federal court filing that it must notify defendants in terrorism cases if evidence from once-secret government surveillance programs will be used against them.
Criminal defendants are generally entitled to know in advance the evidence used to prosecute them. But in a case involving two Pakistani-born brothers accused of plotting to bomb New York City, federal prosecutors insisted in May they were not required to disclose any role played by the broad surveillance. The programs include the National Security Agency phone and Internet surveillance revealed by leaker Edward Snowden.
In the filing Tuesday, however, Assistant U.S. Attorney Karen Gilbert said the Justice Department would "provide notice to the defense and this court if the government intended to use in this case any information obtained or derived" from the surveillance programs. She added that no notice will be provided, however, because prosecutors don't intend to use such evidence against Raees and Sheheryar Alam Qazi.
As for the previous filing asserting no notice was required, Gilbert said, "that is not the government's position." The shift was first reported by The Wall Street Journal.
The Qazi brothers have pleaded not guilty to several terrorism-related charges stemming from an alleged plot to attack New York landmarks to avenge deaths in Afghanistan from U.S. drone attacks. Key evidence against them was produced under the Foreign Intelligence Surveillance Act, under which a secret court has authorized the sweeping phone and Internet surveillance programs recently brought to light by Snowden, a former NSA contractor.
Karen Greenberg, director of the Center on National Security at Fordham University Law School, said Wednesday the about-face was inevitable, but hastened by the publicity surrounding Snowden's disclosures.
"I think this was probably going to happen anyway, but I think the timing is probably because this has been forced into the national arena," she said. "We'll see how this plays out in terms of what actually happens in court. It's a good intention, a step forward in terms of transparency."
The law has long required notice to defendants when evidence from FISA warrants — phone wiretaps, Internet surveillance and so forth — is to be used against them, giving them a chance to challenge it.
Lawyers for the Qazi brothers wanted the underlying information used to obtain those warrants from the secret Foreign Intelligence Surveillance Court. That might include phone numbers associated with the Qazis that were swept up by the NSA, which the government would then use to get warrants for such investigative tools as phone wiretaps.
It was this information the government had resisted revealing, because it would disclose intelligence gathering methods. Now, those methods are becoming publicly known anyway.
Lawyers for the Qazi brothers have sought to have evidence obtained under FISA thrown out and to have the entire law declared unconstitutional. Prosecutors want U.S. District Judge Robert Scola, who is presiding over the case, to examine the FISA-related evidence in private and not hold a public court hearing because it "would harm the national security of the United States," according to court documents.
Scola has not yet ruled on those motions.
Follow Curt Anderson on Twitter: http://twitter.com/Miamicurt


text:
Labour has branded David Cameron "stuck-up" and "empty-headed" after he praised Waitrose's customers during a visit to the region.
The Prime Minister gave his views on "supermarket sociology" as he visited a store run by parent company John Lewis in Cheadle.
"I have got a piece of supermarket sociology, which is that there is something about Waitrose customers ... they are the most talkative," Mr Cameron reportedly told staff yesterday.
"I found that if I shop in Waitrose it takes me about twice as long as everyone wants to stop you and have a chat. Whereas in other supermarkets I find I can dart round very quickly and get everything.
"It is something about your customers, they are very talkative, engaged people."
Mr Cameron revealed that he shops at Waitrose - regarded as a favourite of the middle classes - whenever possible. He uses Ocado - another firm catering to the higher end of the market - to deliver goods to Downing Street.
However, he said he went to Sainsbury's near his constituency home in Chipping Norton, Oxfordshire, "because there isn't a Waitrose".
The comments drew a personal attack from shadow Cabinet Office minister Michael Dugher.
"Families are on average £1,600 a year worse off since David Cameron became Prime Minister," he said.
"Most families understandably have to shop around and watch every penny because of the cost-of-living crisis, plus very many people increasingly have to rely on food banks.
"This is a world away from that of David Cameron.
"There's nothing wrong enjoying shopping at Waitrose. But Cameron seems to be saying that at Waitrose you get a better class of shopper.
"This is a bizarre and empty-headed intervention from a Prime Minister who increasingly gives the impression of being stuck-up and out of touch."


text:
Wine Cabinets
Wine Cabinet, wine coolers and wine refrigerators and specific guidance to help with your purchase. We offer small home wine chiller units to large commercial wine refrigerator systems. Our wide selection of wine coolers offer the finest choices in cabinet and refrigerator performance available on the market today. Attractive professional durable storage, available in several makes and models, crafted to provide the collector with the perfect glass of wine, for every occasion.


text:
Bernard Cornwell
Lords of the North CD
Bernard Cornwell
Lords of the North CD
Release Date: 1/23/2007
LIST PRICE: $29.95 (you save $10.49)
Main description:
From Bernard Cornwell, the undisputed master of historical fiction, comes the third volume in the exhilarating Saxon Chronicles.
The year is 878, and the Saxons of Wessex, under King Alfred, have defeated the Danes to keep their kingdom free. Uhtred, the dispossessed son of a Northumbrian lord, helped Alfred win that victory, but now he is disgusted by Alfred's lack of generosity. Uhtred flees Wessex, going north to search for his stepsister in the formidable stronghold of Dunholm.
Uhtred arrives in the north to discover rebellion, chaos, and fear. His only ally is Hild, a West Saxon nun fleeing her calling, and his best hope is his sword. Needing other allies he chooses Guthred, a seemingly deluded slave who believes he is a king. Together they cross the Pennines to where a desperate alliance of fanatical Christians and beleaguered Danes form a new army to confront the terrible Viking lords who rule Northumbria. Instead of victory Uhtred finds betrayal. But he also discovers love and redemption as he is forced to turn once again to his reluctant ally, Alfred the Great.
A breathtaking adventure, Lords of the North is also the story of the creation of modern England, as the English and Danes gradually become one people, adopting each other's languages and fighting side by side.
Performed by Jamie Glover


text:
February 2010 Whoops!Posted in Whoops on February 1, 2010
Mess of the month
North Pole Plunge
On a recent wheeling outing in Northern Alaska I was driving my Land Cruiser down a hill when the transmission popped out of gear and suddenly I had no brakes. Needing to get it stopped before we got moving too fast, I aimed toward the bushes, and before I knew it the LC was on its side. Luckily the new Optima battery had enough juice to power the winch so we could get it back on all fours. Thanks for publishing all those "rollover safety tip" articles. The info really came in handy.
Hunter McConnel
via 4wheel offroad.com
Puddle Trickery
The puddle looked innocent enough, but it turned out to be a 5-foot-deep truck eater. I even managed to burn up the winch while attempting to get unstuck!
Kevin Schauer
via 4wheeloffroad.com
Submission Information
Send us your wheeling foul-ups! Letters must be signed by the vehicle's owner. Due to the large volume of mail we receive, we regret that not all submissions can be used and none will be returned. Digital photos must measure no less than 1600 x 1200 pixels (or two megapixels) and be saved as a TIFF, an EPS, or a maximum-quality JPEG file. Write to: Whoops!, 4-Wheel & Off-Road, 831 S. Douglas St., El Segundo, CA 90245, fax 323.782.2704, Email to: firstname.lastname@example.com


text:
Vanessa Hudgens & Austin Butler Head To Holiday Party
Vanessa Hudgens keeps it chic with a pretty scarf while walking with boyfriend actor Austin Butler on Sunday afternoon (December 23) in Los Angeles.
The twosome headed to a holiday party with a few friends after coming back from New York City where Austin has been filming on his new CW show, The Carrie Diaries.
PHOTOS: Check out the latest pics of Vanessa Hudgens
In case you missed it, Vanessa just joined Instagram.
Be sure to follow her for her latest picture posts!
Posted to: Austin Butler, Vanessa Hudgens


text:
Some pages probably from around the end of last year. Recently I've been doing some specific work, whereas this is exercise, keeping fit between ideas!
Not sure if it sheds any light or is in any way instructive of my process, but it all starts out as a blue line sketch, which I trace off with onto standard tracing paper with a Staedtler pigment liner. I use the 005 nib, so drawing straight over the sketch would destroy the line when erasing- hence the tracing paper. I bin the blue lines though; the inked stuff is where I learn most.
Anyway, for Mrs. Salaryman they look like the crazy doodles of a mad man, for me they're stuck down in an A4 sketchbook as ref for future ideas and finished pieces.
Hope you guys find them of interest!


text:
April 24, 2006
LEWISTON, Maine - The MIT Engineers (15-10) head into Thursday NEWMAC Tournament Quarterfinal after grabbing a much-needed win over NESCAC foe Bates College on Tuesday. Senior Wayne Duggan triggered Tech's 8-6 victory from the plate and on the hill; going 4-for-5 with five runs batted in, while collecting his team-best fourth save of the season.
MIT posted two runs in the first and second innings to spring in front, 4-1. Duggan homered to left center with one out in the first to provide the first offensive spark before delivering again in the second with a two-run single.
The Bobcats (9-12) answered MIT with a second run in the third, but the Engineers were able to stay one step ahead of the Bates attack as an RBI single by Kevin Wheeler in the fourth was followed by Greg Williams' run scoring double and Jason Witzberger's RBI single in the fifth.
Bates scored runs in six different innings, but was unable to generate any momentum as the Bobcats stranded 10 runners. Duggan picked up his fifth RBI in the eighth with a single to center field that scored Warren Bates.
Bates also enjoyed a huge day for the Cardinal and Gray, finishing 4-for-5 with three runs scored. Wheeler and Witzberger also picked up two hits each as MIT posted its highest hit total since April 12, while the Engineers also snapped a four-game losing skid.
Mike Vasquez (1-1) worked three innings of relief to earn his first win of the season, while rookie Thomas Phillips opened the tilt with a decent start. Phillips worked four innings, allowing three earned runs while notching three strikeouts. Duggan pitched the final two frames, surrendering no hits or walks.


text:
Cory Gunz And Lady Luck Freestyle + Lady Luck Doesn't Seem To Be Feeling Waka Flocka "I F*cked My Education Up. O Lets Do It! We're Destroying Hip Hop Music"
"I ain't gotta say sh*t they know it's Young Money now" - Cory
They both go in. Props to TheSyndies.com
Please click the "Report" button below if the video on this page is not working properly.
Comments will only be displayed by verified emails. No Spamming or Racism.


text: The Muli Collection is based on pro messenger bags and makes all the functions and features of the pro bags available for the everyday street ambassador. The collection consists of eight items ranging from organiser to sling, messenger and backpack – all loaded with feature and function for your next urban adventure. Get one & get going - It's your ride!


text:
Event didn't fly with him
To the Editor:
The Herald should do a story on how inconsiderate, selfish and moronic the Village of Lynbrook is by making sure hundreds of its residents were prevented from getting to or leaving their homes because of the idiotic "Fly with the Owls" event last Saturday.
My wife literally couldn't get out of the area to attend school to take an exam because all the exits to leave our house were blocked off. Moreover, I couldn't get back to my home after I was out shopping all morning, trying to get ready for Thanksgiving.
To hold this event right after the hurricane — when we all had been out of power — and right before Thanksgiving is moronic, since we are still trying to put our lives back together. This event could have been held at Greis Park, Lynbrook High School or South Middle School, which has a running track.
Doesn't that make more sense than disrupting the taxpaying people of Lynbrook?
Alex Calvo


text:
Find and secure voice over and broadcast related projects
Bajet $30-250 USD
I am a professional broadcaster and voice over talent, looking for someone to represent me and work on my behalf to find suitable projects. I am well reviewed on various freelance portals but am looking to expand to other opportunities.
On top of frequent voice over jobs, I host a daily radio show and have experience researching, writing and producing broadcast content and performing interviews.
I'm willing to pay 20% commission to anyone who brings me suitable projects and would prefer to build a long-term relationship with such individuals.
Please submit your proposal and include any relevant experience as well as any questions you may have.
I look forward to hearing from you.
2 pekerja bebas membida secara purata $155 untuk pekerjaan ini
I am an expert in social media marketing, social media management, email marketing, internet marketing, content marketing and niche marketing. Relevant Skills and Experience I can do a complete setup of social media a Lagi
Hey, I'm irfana , Iam interested to bid this project as it appears to be interesting to me .


text:
You are hereHome ›
Narrow Search
Now showing results 1-4 of 4
In this activity, teams of learners will model how scientists and engineers design and build spacecraft to collect, store, and transmit data to Earth. Teams will design a system to store and transmit topographic data of the Moon and then analyze... (View More) that data and compare it to data collected by the Lunar Reconnaissance Orbiter. (View Less)
Materials Cost: Over $20 per group of students
This is an activity about magnetic fields. Learners will study magnetic fields at four separate stations: examining magnetic fields generated by everyday items, mapping out a magnetic field using a compass, creating models of Earth's and Jupiter's... (View More) magnetic fields, and observing aurora produced by magnetic fields on both planets. This activity is part of Explore! Jupiter's Family Secrets, a series designed to engage children in space and planetary science in libraries and informal learning environments. (Note: the activity was adapted for informal education from Magnetic Globe, by Sonoma State University, and Exploring Magnetism, by Space Sciences Laboratory, University of California at Berkeley) (View Less)
Materials Cost: Over $20 per group of students
Temperature Variations and Habitability: Activity A Observing, Describing, and Adapting to Environmental Variations
In this activity, student teams design and conduct a scientific investigation in which they explore the conditions necessary for life. They conduct observations of environmental conditions both indoor and outdoor, and determine the range of... (View More) variation they see. They compare these data with published temperature data for Earth, Mars, Pluto and Venus. The activity supports inquiry into the real world challenge of searching for life in extreme environments. The resource includes several student data sheets, data table and images, and a teacher's guide. Materials needed for this activity include weather instruments (e.g., thermometers, barometers, anemometers). This is Activity A of two activities in the first module, titled "Temperature variations and habitability," of the resource, "Earth Climate Course: What Determines a Planet's Climate?" The course aims to help students to develop an understanding of our environment as a system of human and natural processes that result in changes that occur over various space and time scales. (View Less)
This is a design challenge about heat transfer and insulation. Learners will apply the scientific method to design and build a container that will keep items cool when placed in boiling water. They will practice collaboration in team-building and in... (View More) teamwork. This is lesson 4 of 4 at the Grade 9-12 range of the module, Staying Cool. (View Less)