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URL Load Balancing Using Bridged Mode on the Cisco Application Control Engine Configuration Example
From DocWiki
Configure basic load balancing (Layer 3) where client traffic enters on one VLAN and is bridged to servers residing on a second VLAN, while the VIP and server IPs reside in the same network.
Clients will send application requests through the multilayer switch feature card (MSFC), which routes them to a virtual IP address (VIP) within the Cisco® Application Control Engine (ACE). The VIP used in this example resides in an ACE context, which is configured with a client VLAN and a server VLAN (Figure 1), and a Bridge Group Virtual Interface (BVI) to tie the VLANs together in a bridge-group. Client requests will arrive at the VIP, and the ACE will pick the appropriate server and then use the destination Network Address Translation (NAT) to send the client request to the server. The server will respond using the interface VLAN of the MSFC as its default gateway to the client. The ACE will then change the source IP to be the VIP and bridge the traffic to the MSFC. The MSFC will then forward the response to the client.
|This document will not cover the design and configuration of the basic load balancing configuration; as this is covered in the Basic Load Balancing Using Bridged Mode on the Cisco Application Control Engine Configuration Example.
The Cisco ACE needs to be configured via access control lists (ACLs) to allow traffic into the ACE data plane. After the ACL checks are made, a service policy, which is applied to the interface, is used to classify traffic destined for the VIP. The VIP is associated with a load-balancing action within the multimatch policy. The load-balancing action tells the ACE how to handle traffic that has been directed to a VIP. In this example, all traffic is sent to a server farm, where it is distributed in round-robin fashion to one of five real servers. The ACE configuration occurs in layers, such that it builds from the real IPs to applying the VIP on an interface. Due to this layered structure, it is optimal to create the configuration by working backward from the way the flow is processed. Thus, to enable server load balancing you need to do the following:
- Enable ACLs to allow data traffic through the ACE device, as it is denied by default.
- Configure the IPs of the servers (define rservers).
- Group the real servers (create a server farm).
- Define the virtual IP address (VIP).
- Define how traffic is to be handled as it is received (create a policy map for load-balancing).
- Associate a VIP to a handling action (create a multimatch policy map [a service policy])
- Create client- and server-facing interfaces and a BVI to join them.
- Apply the VIP and ACL permitting client connections to the interface (apply access group and service policy to interface).
To begin the configuration, create an access list for permitting client connections.
ACE-1/bridged(config)# access-list everyone extended permit ip any any ACE-1/bridged(config)# access-list everyone extended permit icmp any any
The Cisco ACE needs to know the IP address of the servers available to handle client connections. The rserver command is used to define the IP address of the service. In addition, each rserver must be place in service for it to be used. The benefit of this design is that no matter how many applications or services an rserver hosts, the entire real server can be completely removed from the load-balancing rotation by issuing a single "no inservice" or "no inservice-standby" command at the rserver level. This is very beneficial for users needing to upgrade or patch an rserver, because they no longer have to go to each application and remove each instance of the rserver.
ACE-1/bridged(config)# rserver lnx1 ACE-1/bridged(config-rserver-host)# ip add 172.16.3.11 ACE-1/bridged(config-rserver-host)# inservice ACE-1/bridged(config-rserver-host)# rserver lnx2 ACE-1/bridged(config-rserver-host)# ip add 172.16.3.12 ACE-1/bridged(config-rserver-host)# inservice ACE-1/bridged(config-rserver-host)# rserver lnx3 ACE-1/bridged(config-rserver-host)# ip add 172.16.3.13 ACE-1/bridged(config-rserver-host)# inservice ACE-1/bridged(config-rserver-host)# rserver lnx4 ACE-1/bridged(config-rserver-host)# ip add 172.16.3.14 ACE-1/bridged(config-rserver-host)# inservice ACE-1/bridged(config-rserver-host)# rserver lnx5 ACE-1/bridged(config-rserver-host)# ip add 172.16.3.15 ACE-1/bridged(config-rserver-host)# inservice
Now group the rservers to be used to handle client connections using two serverfarms. Again the rservers must be placed inservice. This allows a single instance of an rserver to be manually removed from rotation.
ACE-1/bridged(config)# serverfarm webfarm ACE-1/bridged(config-sfarm-host)# rserver lnx1 ACE-1/bridged(config-sfarm-host-rs)# inservice ACE-1/bridged(config-sfarm-host-rs)# rserver lnx2 ACE-1/bridged(config-sfarm-host-rs)# inservice ACE-1/bridged(config)# serverfarm imagefarm ACE-1/bridged(config-sfarm-host)# rserver lnx3 ACE-1/bridged(config-sfarm-host-rs)# inservice ACE-1/bridged(config-sfarm-host-rs)# rserver lnx4 ACE-1/bridged(config-sfarm-host-rs)# inservice ACE-1/bridged(config-sfarm-host-rs)# exit
Use a class-map to define the VIP where clients will be sending their requests.
ACE-1/bridged(config)# class-map slb-vip ACE-1/bridged(config-cmap)# match virtual-address 172.16.3.101 tcp eq 80
Next define an http class to match URLs requesting images. This is done using a simple http url match on the /image/ directory name. The wildcard allows for any image filename to be matched.
ACE-1/bridged(config)# class-map type http loadbalance match-all images ACE-1/bridged(config-cmap-http-lb)# match http url /images/.*
Next define the action to take when a new client request arrives. In this case we have two possible actions, based on the http matching class defined above requests for images will be sent to the imagefarm, while all other requests will be sent to the web servers in the webfarm.
ACE-1/bridged(config)# policy-map type loadbalance http first-match slb-logic ACE-1/bridged(config-pmap-lb)# class images ACE-1/bridged(config-pmap-lb-c)# serverfarm imagefarm ACE-1/bridged(config-pmap-lb-c)# class class-default ACE-1/bridged(config-pmap-lb-c)# serverfarm webfarm
Since the VIPs and load-balancing actions are defined independently, they must be associated so that the Cisco ACE knows how to handle traffic destined for a VIP. The association is made using a multimatch policy map. Keep in mind that multimatch policy maps are applied to interfaces as service policies.
ACE-1/bridged(config)# policy-map multi-match client-vips ACE-1/bridged(config-pmap)# class slb-vip ACE-1/bridged(config-pmap-c)# loadbalance policy slb ACE-1/bridged(config-pmap-c)# loadbalance vip inservice
At this point the interface VLANs and BVI can be created to interconnect the Cisco ACE to the client side of the network and to the servers.
ACE-1/bridged(config)# interface vlan 30 ACE-1/bridged(config-if)# description "Client Side" ACE-1/bridged(config-if)# bridge-group 3 ACE-1/bridged(config-if)# no shutdown ACE-1/bridged(config-if)# interface vlan 31 ACE-1/bridged(config-if)# description "Server Side" ACE-1/bridged(config-if)# bridge-group 3 ACE-1/bridged(config-if)# no shutdown ACE-1/bridged(config-if)# interface bvi 3 ACE-1/bridged(config-if)# description "client – server bridge group" ACE-1/bridged(config-if)# ip address 172.16.3.5 255.255.255.0
The last step is to apply the ACL and service policy ("policy-map multi-match") to the client-side interface. Both the access group and service policy are applied on the input side of the interface.
ACE-1/bridged(config)# interface vlan 30 ACE-1/bridged(config-if)# access-group input everyone ACE-1/bridged(config-if)# service-policy input client-vips
|There is no need to add an access group to the server side, as the Cisco ACE automatically creates pinholes to allow server response traffic to pass back to the client.
When a client connects to the VIP they download the index.html page from the webfarm servers and all the embedded images from the imagefarm servers. This can be verified using the detailed output of the show service-policy command:
ACE-1/bridged# show service-policy client-vips detail Status : ACTIVE Description: - ----------------------------------------- Interface: vlan 30 service-policy: client-vips class: slb-vip VIP Address: Protocol: Port: 172.16.3.101 tcp eq 80 loadbalance: L7 loadbalance policy: slb-logic VIP Route Metric : 77 VIP Route Advertise : DISABLED VIP ICMP Reply : DISABLED VIP State: INSERVICE curr conns : 0 , hit count : 83 dropped conns : 2 client pkt count : 524 , client byte count: 45320 server pkt count : 558 , server byte count: 146197 conn-rate-limit : 0 , drop-count : 0 bandwidth-rate-limit : 0 , drop-count : 0 L7 Loadbalance policy : slb-logic class/match : images LB action : primary serverfarm: imagefarm state: UP backup serverfarm : - hit count : 20 dropped conns : 0 class/match : class-default LB action : primary serverfarm: webfarm state: UP backup serverfarm : - hit count : 5 dropped conns : 0
Related show Commands
This section provides information you can use to confirm your configuration is working properly.
Certain show commands are supported by the Output Interpreter Tool (registered customers only), which allows you to view an analysis of show command output.
ACE-1/bridged #show arp ACE-1/bridged #show acl ACE-1/bridged #show service-policy client-vips ACE-1/bridged #show serverfarm ACE-1/bridged #show rserver ACE-1/bridged #show stats
Once you've completed the configuration, verify that the Cisco ACE has an Address Resolution Protocol (ARP) response for each rserver and the default Bridge to the client. Check the ACL hits to ensure that client connections are being accepted. Check the service policy output to see the client connection hits, and verify that the server is responding with response packets. The "show" command for serverfarm and rserver can be used to display the exact rserver handling the connection and the amount of work the entire server farm has handled. The "show stats" command provides a higher level of monitoring of ACE load balancing, inspection, probes, and other important metrics. show running-config
ACE-1/bridged# show run Generating configuration.... access-list everyone line 8 extended permit ip any any access-list everyone line 16 extended permit icmp any any rserver host lnx1 ip address 172.16.3.11 inservice rserver host lnx2 ip address 172.16.3.12 inservice rserver host lnx3 ip address 172.16.3.13 inservice rserver host lnx4 ip address 172.16.3.14 inservice rserver host lnx5 ip address 172.16.3.15 inservice serverfarm host web rserver lnx1 inservice rserver lnx2 inservice rserver lnx3 inservice rserver lnx4 inservice rserver lnx5 inservice class-map match-all slb-vip 2 match virtual-address 172.16.3.101 any policy-map type management first-match remote-access class class-default permit policy-map type loadbalance http first-match slb class class-default serverfarm web policy-map multi-match client-vips class slb-vip loadbalance vip inservice loadbalance policy slb interface vlan 30 description "Client Side" bridge-group 3 access-group input everyone service-policy input client-vips no shutdown interface vlan 31 description "Server Side" bridge-group 3 service-policy input remote-access no shutdown interface bvi 3 ip address 172.16.3.5 255.255.255.0 description "client - server bridge group" no shutdown ip route 0.0.0.0 0.0.0.0 172.16.3.1


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May 30, 2006
TAOYUAN COUNTY, Taiwan - MIT men's basketball team began a week-long run against international competition in Xinxing Village of Taoyuan County's Luzhu Township. Making its first international stop since touring through India in 1983, the Engineers' opened with two quality wins.
Under the guise of a new athletic brand, the Cardinal and Gray opened competitive play with a 93-69 victory over it's Taiwanese hosts, Kainan University. ESPN International was on hand for the opening ceremonies as well as the first game, while MIT looked to its youth-laden squad for leadership.
Hamidou Soumare has enjoyed an incredible start over seas after a much-improved sophomore campaign. Dou scored 25 points and grabbed 17 rebounds in Tech's opener, including a monster alley-oop slam in the first half off an inbounds pass from freshman Jimmy Bartolotta.
Bartolotta added 22 points, 11 rebounds, five assists and four steals in the winning effort, while Gary Atkins and Brandon Suarez chipped in 10 points each.
MIT won its second game with another dominating performance against Northeastern State University from Tahlequah, Japan. Behind another 25-point effort by Soumare, the Engineers' raced to a 109-32 victory. Dou added six boards and five blocks to his scoring total, while three monster dunks generated some hype for Tech's second-year forward as he prepares for a slam dunk contest later in the week.
Adam Juneau completed an overpowing low-post attack for MIT as he added 16 points and grabbed six boards against an outsized squad from NSU. Will Mroz scored 13 points from the wing, while hauling in eight rebounds and snagging a game-best five steals. Bartolotta, Alex Krull and Barnett Koryan each contributed 10 points as the Engineers' closed the game with six players in double figures.
Mike D'Auria, who is playing in his final games as a member of MIT's basketball unit, scored six points in the win over NSU, while adding a game-high 10 rebounds and eight assists.


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Sunday, March 14, 2010
Tyler Hamilton Training company is under way, would you want your kids coached by him?
My thoughts: Geeze, holy insinuation of pure evil. Christ, the guy is entitled to make a living and he's not a child molester. If you're not going to allow him to work for his income, are you going to put him on the dole then? He's banned 8 years from holding any UCI/USACycling license, including a coaching one, can't utilize the Olympic Training Center, etc. What is it with the notion that once someone has been caught, sanctioned and served their suspension, they should be blackballed and blacklisted as if they were suspected Communists in 1950's McCarthy America and prevented from earning a living if it somehow involves a bicycle. By your implication, he shouldn't be allowed to work in a bike shop or be a bike messenger, either?
BESIDES, if you want to be pissed off at anyone, blame any PARENTS who would retain someone as their child's coach who you think is a bad influence.
At least Hamilton is out there trying to make a living - something not easy to do while battling clinical depression, let alone as an entrepreneur.
At the core the issue is that certain people believe that Hamilton must issue some David Millar-like apology before he can even be considered a legitimate human being entitled to be associated in any capacity, even an informal, unlicensed one, with competitive cycling. But just because he was convicted of doping doesn't mean that he has to proclaim his guilt - no matter how logical you would think that to be.
If he thinks he's innocent, or wants to continue to claim innocence even though he is guilty (if that's the case), then as distasteful as it is for certain people, you have to suck it up or get your government to pass a law mandating the kind of behavior you want to see Tyler forced to engage-in (public confession?).
Tyler got a second chance to be a UCI-licensed road professional. He blew that. But last time I checked, he wasn't advertising his services under the guise of the UCI, so why carp that he shouldn't be allowed to earn a living in the free market, and instead, why not educate parents about the dangers of doping so that they can include a chapter on the topic in the moral and ethical training of their children. Then they won't want to work with Tyler Hamilton or maybe they will because they'll engage in some difficult calculus that includes a variable on persecution.
14 comments:
"What is it with the notion that once someone has been caught, sanctioned and served their suspension, they should be blackballed and blacklisted "ReplyDelete
- That's fine except Tyler hasn't served his suspension yet.
I don't need a mea culpa, but it does seem logical that until he shows some effort to acknowledge his offenses and some attempt to use his experience to clean up the sport...then you can assume that he hasn't changed his attitude regarding doping.
Given that, I have the same question..." why would you trust your kid to someone who has shown such bad judgment and a continued lack of responsibility".
Beyond that, Tyler's success and notoriety was garnered as a result of his cheating. Why would you want to reward that behavior. If he took shortcuts to win, what makes you think that he'd be a good choice to advice you on how to excel dope free.
There ARE other coaches.
"What makes you think that he'd be a good choice to advice you on how to excel dope free."?ReplyDelete
Perhaps because he has enjoyed success consistently, throughout his career...and may not have been doping the entire time. Unless you need coaching on how to win L-B-L, he probably can help some bratty kid do better in the local Wednesday night training criterium.
The coach I would think that people would be up in arms about, wondering about sending their kids to, is Mike Fraysse. Sheesh: http://en.wikipedia.org/wiki/Mike_Fraysse
I had no idea that he and Eddie B. were involved in the blood doping logistics, as I thought it was all Ed Burke.
- Anonymous15 March, 2010 10:04
Ethics aside.ReplyDelete
Having a huge VO2 doesn't make one a good coach.
In fact I'll content that the greater the talent, the less likely that the athlete has had to take the time to consider how to extract the most from his God given gifts.
I'll also contend that your typical euro pro has no frame of reference on what it takes to win a cat 3 crit.
Lucky Laud
"In fact I'll content that the greater the talent, the less likely that the athlete has had to take the time to consider how to extract the most from his God given gifts."ReplyDelete
I've heard this before many times, the assumption being that the naturally-gifted athlete hasn't had to work for his success because it comes solely as a result of super-natural god-given talent. Sounds like one of those "obvious" beliefs that one just "takes on faith" ... though it would be interesting to measure through actual scientific study... Is a crappy cat 3 a better coach than a successful pro, assuming they've both had the same coaching education opportunities...
- Anonymous15 March, 2010 12:43
dope or no dope - hes seen and done it all training wise. im sure he can add some valuable insight into what makes an elite champion. plus the stories...can you imagine the stories that guys got?ReplyDelete
id be proud to have him coach my son or daughter. same goes for Papp.
That a hell of a strawman argument you make. I'd be interesting hearing your thoughts on what I wrote.ReplyDelete
Even a euro-pro has to start somewhere, and if he's American, he may have raced a junior/cat 3-4 event (and perhaps won it).ReplyDelete
As for "the greater the talent, the less likely that the athlete has had to take the time to consider how to extract the most from his God given gifts," who knows? I'm not sure what you're contending...is coaching knowledge acquired only through experience or through formal training or a combination of both?
But as for not knowing what's needed to win a cat3 race...well, it's the same anywhere: fitness, the tactical understanding of when to use that fitness, good bike handling, strategic knowledge of how to race and win as an individual...
This is a silly argument. Just start comparing Hamilton to individual coaches and we can pick a "victor" from each match-up.
OH, Anon 12:43 - thanks. Remind me to tell you the one about a horse, a pig, a priest, and Adam Myerson.ReplyDelete
- Anonymous17 March, 2010 12:09
I heard Tyler is just prescribing his old training diary to his athletes... http://velonews.competitor.com/2006/06/news/paper-says-hamilton-implicated-in-spanish-investigation_10110ReplyDelete
Thanks, Anon 12:09. Any idea if TH is going to be recommending physicians, too?ReplyDelete
I heard his fee is $500/mo. Does that include 'gear'?ReplyDelete
Easy there, Dirty. By "gear" we can only assume that you mean a training jersey and shorts, or use of an SRM...it's one thing to question an ex-rider's suitability as a coach, another entirely to imply that he's providing "gear" to his clients. Tsk Tsk. 5 demerits.ReplyDelete
I was talking about a neato THF 'Believe' jersey and a signed pair of Phonak gloves. What were you talking about? :)ReplyDelete
Ahhh, nothing, errr, I mean - the same! THF jersey + Phonak gloves lol! ;)ReplyDelete
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This is one of the recipes that I learnt during my trip to India. This recipe is from an aunt and I just followed it blindly. It turned out pretty yummy. The batter is a basic idli batter and you need a special paniyaram pan for it. You can buy one from here. It takes about 4 min for one batch (6) to get cooked and it's pretty filling. This could be made for breakfast or as an evening snack.
Idli batter - 2 cups (makes about 12)
Onions - 1/2 cup (chopped finely)
Cilantro / Coriander leaves - 2 tbsp (chopped finely)
Curry leaves - 1 sprig (chopped finely)
Green chillies - 2 small (chopped finely)
Mustard seeds - 1 tsp
Jeera - 1 tsp
Oil - 3 tbsp
Heat 2 tbsp oil in a pan and add mustard and jeera. Once the mustard starts to splutter add chopped onions, green chillies, curry leaves and coriander leaves. Fry till onions turn golden brown and remove from heat. Add this to the idli batter and mix well. Heat the paniyaram pan and add few drops of oil into each hollow. Once hot, add 2 tbsp of batter into each hollow and let it cook. After 2 min turn with a spoon or fork (whichever works) and let the other side cook. Remove after 2 min and serve with chutney of choice. My paniyaram pan had small hollow impressions. For bigger ones add more batter and cover with a lid to let it cook completely. You might have to increase cooking time too.
For variation, grated carrots or spinach can also be added along with the onions.


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TAMPA, Fla. — The goalie was sharp, right from the opening shift. The team attacked with impressive speed up the middle. And its best players were the best players on Tuesday night, finishing with opportunistic flair.
This description happens to fit the Tampa Bay Lightning, not the frustrated Kings.
The Lightning scored 19 seconds into the game and went on to beat the Kings, 5-1, handing them their first loss in four games.
Tampa Bay goalie Ben Bishop remained unbeaten this season and the ageless Martin St. Louis scored twice and added an assist. And so, the Kings' winning streak ended with an emphatic thud at Tampa Bay Times Forum.
"We've got to regroup after this game, throw it out and realize we need a lot better effort and a lot better detail out of our game," Kings defenseman Matt Greene said.
That hollow sound from Tampa could have been many things:
Kings goalie Jonathan Quick getting pulled for the second time in six starts this season, after giving up three goals on 17 shots. He was replaced by Ben Scrivens with 3:38 remaining in the second period after he yielded a big rebound that led to Tampa Bay's third goal, from St. Louis, which made it, 3-0.
Kings defensemen Drew Doughty and Robyn Regehr were a combined minus-seven. In fact, the number-crunchers at the Canadian cable network, TSN, determined that Doughty's minus-four was the worst plus-minus rating of his career, including regular-season and playoff games.
For perspective, Doughty has played in 371 regular-season games and 50 more in the playoffs.
The Kings' power play generated plenty of quality chances but could not break through. They had a massive amount of time with the man advantage, 9 minutes 54 seconds but went 0 for 5. The lone goal came at even strength when defenseman Slava Voynov scored at 10:27 of the third period, cutting Tampa Bay's lead to 3-1.
There was no shortage of quality chances from the Kings, who had 31 shots on goal. Kings Coach Darryl Sutter had center Anze Kopitar on a line with right wing Jeff Carter at practice Monday but ended up going back to his previous line combinations.
"We just can't put the puck in the net, or at least not enough times," said Kopitar, who has not scored in seven games. "Especially the power play tonight definitely let us down.
"Five power plays and not be able to convert on any of it is not very good."
There was speed and skill from Tampa Bay, frustration from the Kings and one official's call that appeared to be dubious.
With the Kings trailing 2-0 in the second period, an apparent goal by Carter was waved off when it was ruled Mike Richards had made incidental contact with Bishop. Richards thought otherwise and said he was trying to avoid contact.
"My opinion? I did not agree with it," he said. "But not much you can do about it after. "I think it was [Sami] Salo hit me. I was around the net and think he even tried to push off me, or push me away. I was just trying to avoid him. I don't know why that was the call," added Richards, who saw it as a momentum swing but added, "We have to react a little better to some adversity."
Sutter declined to critique the officiating. "What's the point?" he said.
The Kings went on to dominate the Lightning in the second period, but by the end of it, Quick was on the bench.
Sutter has cited momentum and the need for more saves to make a goalie change.
"Both. We clearly outplayed them in the second period and we were still down," Sutter said. "Their goaltender was outstanding."


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"Attention! This is not a sales call!" The battle cry of the telemarketer has now made itself heard in nearly every household with phone service, thanks to a humble technology known as the auto dialer.
While their most familiar use is in telemarketing, dialers have several other important use cases. This type of software also offers a dizzying array of complex capabilities. We've written this guide to help you better evaluate your options.
In particular, we'll discuss:
What Is an Auto Dialer?
Dialing Modes: Predictive, Progressive and Preview
Important Functionality
Benefits of Auto Dialing
Key Considerations for Buyers
What Type of Buyer Are You?
Auto dialers are hardware- or software-based systems that dial numbers automatically. Most solutions today are cloud-based software offerings known as "hosted dialers." Generally, these systems are used by outbound contact centers to streamline the process of contacting actual or potential customers. Many systems offer a number of dialing modes.
While the use of auto dialers was once limited to telemarketing, political campaigns, market research and so on, dialers have found a new use case with the advent of proactive customer service (i.e., reaching out to customers before they have issues). Many businesses now use dialers to contact existing customers instead of cold-calling potential customers. Auto dialer software can be used to broadcast messages such as late payment reminders, appointment reminders, service outage notifications and more for current customers.
Auto dialers have been on the market for a number of decades. With most contemporary systems, businesses upload lists of phone numbers for outbound campaigns to the dialer (typically in an Excel format, such as .CSV or .XLS). The dialer then dials the number in the list automatically.
Over time, the capabilities of dialers have evolved. Today, most solutions offer at least three major dialing modes for working through lists: predictive, progressive and preview dialing.
Predictive dialer software is the most sophisticated of the three. The purpose of this software is to "over-dial" numbers. In other words, the system dials multiple numbers at the same time, on the assumption that a percentage of calls will either be abandoned or go unanswered. Live calls are distributed to agents on the basis of factors such as availability and wait time between calls.
The system collects data about the percentage of answered calls, average number of rings before an answer, average length of call etc. This data is then analyzed using statistical algorithms to forecast when agents will become available. The system then uses this forecast to determine the pace at which it dials numbers, dialing multiple numbers at once. This maximizes the amount of time agents spend on the phone.
This type of software also screens out busy signals, answering machines, unanswered calls and more, and automatically avoids numbers in the National Do Not Call Registry. These capabilities ensure that agents only handle live calls.
Programming a dialer for an outbound campaign in PIMS Dialer
In progressive dialing, also known as power dialing, the system dials one call at a time for each available agent. You can establish calls-to-agent ratios, meaning the system will automatically dial a fixed number of lines for a given agent. The dialer runs through calling lists across multiple campaigns and paces itself based on abandonment rates (if these rates begin climbing, the system slows down the pace at which it's dialing).
With a progressive or power dialer, calls are placed automatically, without agents' control. The system screens out certain calls (e.g., unanswered calls), but in some cases, agents will have to decide whether they're dealing with a human or an answering machine.
Preview dialers also just dial one number at a time—but what distinguishes them from progressive dialers is that they deliver contact records to agents before dialing a number. This gives agents an opportunity to review contact details before the call. Users can set the length of time agents are allowed to review records. What's more, with a preview dialer, agents can choose whether or not to skip a number.
Predictive, progressive and preview dialing are all standard dialer modes, but there are a few more advanced dialer modes that you should also be aware of:
In addition to the dialing modes we've examined, auto dialer software offers a number of features that control how the dialer manages lists, initiates calls and reports data. Some of these features are more common, while others are only offered by a handful of vendors:
|Multi-number dialing
|Allows you to enter multiple phone numbers for a given contact. You can set the best day of the week and time of day to call for different numbers listed for a contact (home, work, mobile etc.), and specify the number of rings per call.
|Vertical dialing
|Dials multiple numbers associated with the contact (e.g., home, work and cell) and then prioritizes live connections. This is used most heavily in the collections industry. Can also be configured to skip alternate numbers to achieve better list penetration.
|Local presence dialing
|Allows you to manage outbound caller ID information to display the same area code as that of the contact's phone number, in order to make the incoming call appear "local."
|List prioritization/stacking
|Allows multiple dialing lists to be used for a single campaign. Users can assign different levels of priority to various lists.
|Disposition codes
|Allows you to set up codes for different call outcomes. You can configure how your dialer records disposition codes as it works through a list, then use the recorded codes to recycle leads. (E.g., in an outbound sales campaign, you can configure the system only to redial numbers that weren't answered or were busy the first time around.) Some solutions allow you to time the length between multiple calls to the same number based on disposition codes.
|SLA-based inbound/outbound blending
|Agents will be automatically moved to inbound calls when there aren't enough agents to meet inbound service-level goals. When inbound service-level goals are met, agents will be automatically moved to outbound campaigns. The service-level goals that control this process are established by service-level agreements (SLAs).
|Abandonment-rate pacing
|Allows control over the algorithms that adjust the dialer's pacing with respect to high or low abandonment rates.
|Automated messaging
|The system can automatically send emails, text messages etc. to contacts. This can be synchronized with the activity of the dialer so messages are sent out as soon as an agent wraps up a call. Users can also choose to leave prerecorded messages as voicemails to move on to the next call more quickly.
|Callback scheduling
|Agents can schedule times and dates for callbacks, or callback rules can be set for campaigns as a whole.
|Used to broadcast automated messages, such as appointment reminders.
The major benefit of automated dialer software is easy enough to understand. Auto dialers allow you to more effectively utilize your most costly resource: agents.
Douglas Samuelson, the inventor of predictive methods, reports that his initial experiments with the technology resulted in agent talk times of 50 to 55 minutes per hour, versus an average of 40 minutes per hour with other dialing methods.
The benefits of power, preview and progressive dialing modes aren't as dramatic, but they're still obviously more efficient than manual dialing. Preview dialing, in particular, gives agents a chance to familiarize themselves with the leads they'll be speaking with, which boosts agents' chances of closing deals.
It may seem that predictive software is the obvious choice for your contact center, given the significant efficiency gains it offers. However, there are a few potential issues you should consider:
Not all buyers have the same needs. If you fall into one of these categories, you'll need to factor in additional considerations when evaluating vendors:
Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!


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2013 and earlier-Honda Civic Lease Questions
why would you?
You wouldn't if you had the choice. Seems to me that "special" lease terms are dictated by manufacturer i.e Honda, not the dealerships.0
That's not exactly true... The bank (Honda Finance) sets the terms of the lease... money factor and residual...
The dealer determines the selling price... and, if you have decent credit, downpayments are rarely required. This is key... the selling price is negotiable, just as if you were buying the car..
Why do they advertise a lease with $2000 down? Payment buyers.. $2000 down and $139/mo. looks a lot cheaper than $0 down and $200/mo., but it's almost exactly the same.. The ads are just examples.. you can structure the lease with whatever downpayment (or none) that you desire... It won't affect the lease terms..
The dealer doesn't care if you make a downpayment... he gets the selling price from the bank, either way.
Did you get a good deal? Be sure to come back and share!
Edmunds Moderator0
O.k. Thanks for the info and your patience. Very helpful.
I guess I got a bit lucky on my Civic. Got a pretty good deal with not a whole lot of prior knowledge on the subject matter.0
My first lease deal was one of my best ones.... just happened to stumble on to a nice car that wasn't selling well, that had a killer lease program... Just knowing the value of money helps a lot... I didn't know a lot about leasing..
But, the 2nd one wasn't so great, and after that, I did a lot of research, and then... there is this Host thing that keeps me in the loop..
It would be embarrassing to make a bad lease deal now...
Congrats on the new car!!
Did you get a good deal? Be sure to come back and share!
Edmunds Moderator0
You're very welcome Kevin. I'm glad that you like it here.
Prices Paid: Buying & Leasing Experiences Forum0
the_dog Posts: 2Hi, can you provide me with information on a 15,000 mile/year 36 or 39 month lease on both a 2013 EX and EX-L Civic?0
Congrats on the new car!!
Thanks. I really like my Civic.
Would there be any advantage if I decided on the "buyout" now instead of in 3 years? If I bought from Honda would I get a standard "used car" rate instead of the zero or .9% they are offering now on new.. or any special rates on lease turn-in buyouts?0
Hi the_dog. Honda Finance's January buy rate lease money factor and residual value for a 36-month lease of a 2013 Civic Sedan EX with 15,000 miles per year are .00155 and 61% for consumers who qualify for its top aka "Super Preferred" credit tier.
The numbers for an otherwise identical 39-month lease are .00155 and 59%.
The numbers for the EX-L Sedan are exactly the same.
Prices Paid: Buying & Leasing Experiences Forum0
Hi Car_man, I'm very new to this lease stuff and I've read through a few pages but not able to understand completely on how to calculate the monthly payment. It's a little intimidating. I'm hoping you can assist me with my purchase?
I'm looking to get a 2013 Honda Civic LX. (Looking for cheapest Civic to keep payments as low as possible).
--Let's assume I've negotiated a price of 800 below invoice on the LX. 18423 - 800 = 17623. + TTL (I hope that's a good price)
--I live in Chicago (Cook County). I believe the tax rate is 8.25 for Cook County.
-- I am not looking to put anything down (Zero deposit, zero down)
-- Documentation fee = $170
-- 12,000 Miles a year (I'm open to 15,000 ofcourse)
-- 3 Years/36 month lease.
-- As you mentioned above Lease rate = .00155 and residual value = 61%.
How do all these numbers come together? How do I calculate the monthly payment out of these numbers? I hope you can help. :confuse:0
Looking for cheapest Civic to keep payments as low as possible).
You'd save a couple grand by going with a new 2012.0
I agree, but I like the new look so much more, and rear view camera standard on 2013 LX, and dont like any of the 2012 colors left in stock.0
robtroxel Posts: 103There are very compelling reasons why Honda went back to the drawing board on the 2012 Civic so soon! You are right to go for the 2013 as the 2012 effort fell far short of the competition. We skipped over the 2012 Civic for an Acura ILX with no regrets. In the end, saving a couple of grand means not much when you are driving a cheaply implemented noisy 2012.0
awal1 Posts: 1Hi I'm extremely new to buying/leasing any car at all. I will be going with my mom to cosign on a Honda Civic this weekend as my first car just cost too much in maintenance to warrant keeping. I was looking into leasing a Honda Civic LX sedan for 15,000 miles 36 months. I don't want to put anything down and want to include tax/title fees into the loan. My mom has top tier credit so I'm assuming I will have a lower rate. Does anyone have a ballpark estimate on what I should be paying for this or do I need to provide more information?0
Hello all,
Searched but came up empty handed on this question. I'm looking at low mile leases for a top tier senior citizen in upstate NY. Can I get the MF and residual please for a 2013 civic lx auto, 36 and/or 39 mo., 10k and/or 12k mi./yr
Thanks ever so much!0
Hi mugenex6. I'd be happy to work up a payment on this car for you. In order to do so I need both its selling price and MSRP. I will use the $17,623 that you me mentioned as the selling price and the $18,955 that is listed here at Edmunds.com as the MSRP.
According to my calculations, if you were to lease this car through Honda Finance right now for 36-months with 12,000 miles per year, your zero down, pre-tax monthly payment would be around $204.
Sales tax will add a decent amount to that in Illinois though. That is notoriously one of the worst states to lease in, tax-wise. You might be looking at another $40 per month in sales tax in your area. Ouch.
You can plug these numbers into the formula that is outlined in the following article to work up a payment on your own: Calculate Your Own Lease Payment.
Prices Paid: Buying & Leasing Experiences Forum0
Hi awal1. You're probably looking in the range of $220 or so per month before tax for a 36-month, 15,000 mile per year lease of this car. The exact payment will depend upon the selling price that you are able to negotiate.
Prices Paid: Buying & Leasing Experiences Forum0
Here's the information that you're looking for, dholly.
Honda Finance's January buy rate lease money factor and residual value for a 36-month lease of a 2013 Civic Sedan LX auto with 12,000 miles per year are .00155 and 63% for consumers who qualify for its top credit tier.
The numbers for an otherwise identical 39-month lease are .00155 and 61%.
Prices Paid: Buying & Leasing Experiences Forum0
I had an interesting experience at Roberts Honda in Downingtown, PA tonight shopping for a 2012 Honda Civic LX Sedan Automatic.
I was really only interested in leasing, but regrettably I failed to follow the often recommended strategy of negotiating the purchase price before mentioning leasing.
To make a long story short. the best I could do was
Purchase Price $16,883
6% PA sales tax $1,013
Title, tag $214
Down payment $0
Finance Honda special offer 60 pmts @ 0.9% = $308.91/mo.
Lease Honda special offer 0 down
money rate 0.00004
residual 58% of MSRP of $19,595 = $11,365.10
Initial Cap Cost $17,565
Acquisition fee $595
Net Cap Cost $18,160
35 payments @ $189.93 + 9% PA lease tax of $17.09 = $207.02/mo.
I walked away because of the $682 discrepancy between the Initial Cap Cost for leasing of $17,565 and the negotiated price for purchase of $16,883, plus I felt as though I was being bullied. The lease offer as advertised by Honda quotes a net cap cost, including the $595 acquisition fee, of $18,521.96, but notes that "Dealer contribution may vary and could affect actual lease payment." Here it seems that the dealer's offered net cap cost of $18,160 equates to a concession of $361 lower than the Honda lease program as advertised.
Am I unreasonable to think they can do better on the lease?0
I've decided to take the lease offer of Piazza Honda in Limerick, PA:
money factor 0.00004
residual value 58% of MSRP of $19,595 = $11,365.10
Initial Cap Cost $17,300.50
Acquisition fee $595
35 payments @ $182.57 + 9% PA lease tax of $16.43 = $199.00/mo.
$0 due at signing
I'm still wondering, though, why for this car it seems I could get a better price if I were to buy and take out a loan at 0.9%. Could it be because this is a particularly attractive lease? I've only leased once before, way back in the mid-'90s, and I don't recall the particulars ...0
Thank you good sir! While we do wish a 10k mi. lease option was available, this may work for us.0
fdg2390 Posts: 1This is my first lease and was told Honda Civic would be an ideal model aswell as economical. I have no certain preference on the specific model of the lease.
I will be leasing in South Florida and aiming for a 36 month lease with optimally near zero down.
Where should I begin? Or what are ideal prices for this month, preferably in South Florida.0
I am also trying to lease a civic and have a couple of questions. I hope someone can help.
when speaking to dealer today, in ref to 2013 lx sedan base model, i was quoted a MF of 0.001450 & 63% residual. (This was for Jan - apparently it will change over next couple of days for Feb.) I notice this is marginally better than what was listed here. Given that this is suppose to be std across the country - any idea why it was better. Do dealers actually have leverage on this?
How do you calculate the difference from 12000 Vs 15000 miles. All I can get from any dealer ( no matter whether its toyota, honda, etc) is just add another $20-30. What is the formula to calculate this. The basic formula I use to calculate a lease is from this page http://www.edmunds.com/car-leasing/calculate-your-own-lease-payment.html. I cannot from the life of me find out what variable to change for when its a 15000 Mile lease.
Appreciate the help. good luck to all in their quest for a deal!0
You're very welcome dholly.
Prices Paid: Buying & Leasing Experiences Forum0
Greetings fdg2390. Since you are new to leasing, you definitely should check out the following informative articles on the subject that are available here at Edmunds.com: 10 Steps to Leasing a New Car and Calculate Your Own Lease Payment.
In short, the easiest way to get a good deal on a leased vehicle is to shop around for the lowest possible selling price and then have the dealer that you decide to go with calculate your vehicle's monthly payment using its buy rate lease money factor.
Someone definitely steered you in the right direction, the Civic is traditionally a solid, affordable vehicle. While the 2013 Civic is better than the less than well received 2012 model was, it is more expensive to lease right now as well.
Prices Paid: Buying & Leasing Experiences Forum0
Hi doogan3. Honda carried its January lease program over through the end of February, so unless it makes an unscheduled change the numbers should be the same. The money factor that you were quoted is likely for a zero due at lease signing deal. The factors for that sort of lease through Honda are typically .00010 lower than they are for a normal lease.
The residual value percentage for a lease with 12,000 miles per year is 2% higher than the residual value for a lease with 15,000 miles per year.
Prices Paid: Buying & Leasing Experiences Forum0
roadcrazy Posts: 31Car_man, can you please provide me with information on a 12,000 mile/year 36 month lease on a 2013 Civic Si Sedan? If it makes a difference Detroit, MI area. Thanks.0
I figured I should post the deal i got today @ Brewster Honda, in NY. I found them straight to the point, realistic and willing to negotiate & get my business. Thanks to Car Man who answered questions here and on other model forums while i decided what to do. I left the specifics in the office but in a nutshell this is what I recall:
15K miles
36 Months
MF was ~ around .000137 (Approx .33%)
County Tax 7.375
Put down First Month and DMV + $200
The rest if the # are in my office and I can post tomorrow if any one is interested. Started at $219 with just First Month & DMV. Ended up paying $200/month on the nose with an addl $200 down
Hope this helps others out there in NY. I went to 5 other Honda dealers in the area and none of them were even close to meeting the starting numbers @ Brewster Honda. I think the closest one was $239 with taxes/title/bank (~$1600) down. As I said - the starting Numbers from these guys told me they wanted to do business.
nklemann Posts: 1Thanks for the information, what trim level is that for? Do you have the MSRP?0
trbl39 Posts: 2Wow either Florida is really different or I am getting the biggest run around ever. I have been getting lease rates in the $279 area for 36 months/12,000 with zero at signing. I have top tier credit and have been leasing 2 cars every 3 years thru honda financial for over 10years in PA. I just moved to FL with my PA lease ending in a month. Lowest price I got was 18,423. Has anyone gotten a Honda Civic LX in southwest FL recently?
Also as this is the last week for the current deals, CarMan do you think it is better to wait for the March deals?0
I will get all the details today - I left them in my office last night.
Honestly, I spent the last 3 days going from dealer to dealer, between hyundai , Toyota & Honda. In the end, I knew that @ $200 / month with with little to nothing down was where i needed to be. So Once They were willing to meet my numbers, I did not really focus on the specifics.0
This discussion has been closed.


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The image below may not look like a road map but it is. It's part of the DNA route to William Taylor's parents. William was my 3rd great-grandfather. He came to Kentucky from somewhere in Virginia sometime before 1825.
|Chromosome 4 match for two of William's descendants with four other Taylors.
Many Taylor researchers believe that William was the son of William Taylor and Jean Guffey. The older William was a Revolutionary War soldier from Rockbridge County, Virginia who settled in Rockcastle County, Kentucky about 1810. It appears the connection to my William was made because they both lived in Rockcastle County and they were both named William. At least, I haven't found anyone with a more solid reason for making them father and son.
The problem is there are a few other facts that muddy the waters.
1830 census records in Rockcastle and Garrard Counties give us five different William Taylors. That is down to one in each county by 1840.
- Two of the Garrard County Williams in 1830 and the one in 1840 match my William's household composition for the respective year.
- None of the Rockcastle County Williams in either year match.
- Did he live in Rockcastle County (with his assumed father) before that marriage or did he live in Garrard County and just happen to move to neighboring Rockcastle County later?
- If William moved to Rockcastle County for the first time after 1840, it's entirely possible that older William was deceased by then and they didn't even live there at the same time.
- What does that mean? Maybe nothing but it warrants exploring.
DNA results are available for four of my William's descendants. Two are Y-DNA; two are autosomal.
The Y-DNA results give us one exact 37-marker match and two others that are distance one at 37. That exact 37-marker match is especially interesting because several of members of his Taylor line have also done autosomal tests. Four of his 2nd cousins match my mother and me (see image above). That means five people in that Taylor line match four people in our William's line. We are related to these people. Somehow.
Based on information provided by this Taylor family, they descend from a Revolutionary War soldier named James Taylor from King and Queen County and Patrick County, Virginia who eventually settled in Franklin County, Tennessee. There is no obvious connection between James and old William of Rockbridge County, Virginia and Rockcastle County, Kentucky.
I believe we are finally on the road to finding William's parents. It's going to be a very long trip but now we have a map.


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The Cleveland Indians sent shortstop Asdrubal Cabrera to the Washington Nationals on Thursday for shortstop Zach Walters and cash.
Walters, 24, has split the 2014 season between the Nationals Major League club and their Triple-A affiliate in Syracuse, NY. He has played in 32 games over two stints for Washington this year, appearing in 3 games at shortstop and third base and 1 game apiece at second and in left field (23 games as a PH). With AAA Syracuse he has hit .300 (71-237) with 18 doubles, 5 triples, 15 HR and 48 RBI in 60 games (.358OB/.608SLG/.965OPS). He is tied for 10th in the International League in home runs despite his seven-week stay in the Major Leagues. His .965OPS would rank second in the IL with the requisite number of at bats.
The Las Vegas, NV native attended the University of San Diego and was the 9th round pick of the Arizona Diamondbacks in 2010. He was traded to the Nationals the next June for Jason Marquis. The switch-hitter was named Washington's 14th-best prospect by MLB.com entering 2014 and has appeared in 40 games for Washington over the last two seasons. In 2013 at Syracuse, he led the International League in extra base hits (66) and was tied for first in home runs (29).
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Orlando Bloom: Motorcycle Ride to the Gym!
Orlando Bloom takes his motorcycle for a spin while heading to the gym on Saturday (January 5) in West Hollywood, Calif.
The day before, the 35-year-old actor was spotted accepting kisses from his wife Miranda Kerr while picking her up after a visit to Diamond Nails & Spa Tanning.
PHOTOS: Check out the latest pics of Orlando Bloom
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The Wilson/ITA Southeast Men's/Women's Championships at Coker will feature the top NCAA Division II schools in the region. The singles and doubles champions from this weekend's tournament advance to the Oct. 16-19 Intercollegiate Tennis Association (ITA) National Small College Championships at the Copeland-Cox Tennis Center in Mobile, Alabama.
The tournament is being held at the Palmetto Tennis Center in Sumter, S.C., with the following schools participating: Armstrong Atlantic, Francis Marion, Columbus State, Clayton State, Georgia College and State, Augusta State, Erskine, USC-Aiken, Limestone, Lander, Carson Newman, Barton, Anderson, Mt. Olive, UNC-Pembroke, Pfeiffer, Lees-McRae, Lenoir-Rhyne, Wingate, Queens, and Coker.
The ITA National Small College Championships began in 1986 and annually crowns men's and women's singles and doubles national champions in each of the ITA's four small college divisions (NCAA Divisions II and III, NAIA and Junior/Community College). These championships are the only national tournaments for singles and doubles at the NCAA Division II and NAIA level, and the only tournaments that combine the levels of Junior/Community Colleges (NJCAA and the California schools). Participants are determined through these Wilson/ITA Regional Championships, which serve as qualifying tournaments. The national champions from each division square off in the "Super Bowl" of Small College Tennis to determine the overall ITA National Small College Champions (who then earn berths into the ITA National Intercollegiate Indoor Championships, a Division I event, in November).
As the governing body of collegiate tennis the ITA promotes both the athletic and academic achievements of the collegiate tennis community. The ITA, which was founded in 1956 and is based in Skillman, N.J., administers numerous regional and national championships, the ITA Collegiate Summer Circuit presented by the USTA, and the ITA Rankings for men's and women's tennis at the NCAA Divisions I, II and III, NAIA and Junior/Community College. The ITA also has a comprehensive awards program for players and coaches to honor excellence in academics, leadership and sportsmanship. The official ITA website is www.itatennis.com.


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- 2 teaspoons olive oil
- 1 small onion, diced
- 2 cloves garlic, minced
- 4 ears corn, or 2 1/2 cups frozen corn kernels, thawed
- 1 (10-ounce) package frozen lima beans, thawed
- 1 medium zucchini (about 1/2 pound) quartered lengthwise and sliced
- 1 pint grape tomatoes, halved
- 1 1/4 pounds large sea scallops (about 16)
- 1/4 teaspoon salt
- 1/4 teaspoon freshly ground pepper
- 1 tablespoon cider vinegar
- 1/4 cup chopped fresh basil leaves
Parsley Drizzle, recipe follows
If using ears of corn, cut the kernels off and set aside. Discard the cobs.
Heat the oil in a large skillet over medium heat. Add the onions and cook, stirring occasionally, until softened, about 2 minutes. Add the garlic and cook for 1 minute more. Stir in the corn, lima beans,zucchini, and tomatoes and cook, stirring occasionally, until the vegetables are tender, about 7 minutes.
Spray a large nonstick skillet or grill pan with cooking spray, and preheat it over medium-high heat.
In the meantime, prepare the scallops. Pat them dry and season them with 1/4 teaspoon of salt and 1/4 teaspoon of pepper. Add the scallops and cook until the inside is opaque, 5 to 6 minutes, turning once.
Stir the vinegar and basil into the succotash, season with additional salt and pepper, to taste, and serve topped with grilled scallops. Garnish with Parsley Drizzle.
Parsley Drizzle:
- 1 cup lightly packed flat-leaf parsley leaves
- 2 tablespoons extra-virgin olive oil
- 1 tablespoon fresh lemon juice
- 2 tablespoons water, as needed to slacken
Combine all ingredients in a blender and puree.
Yield: 1/2 cup


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LucasArts May Release a New Star Wars Shooter
Star Wars 1313 isn't the only Star Wars game in Limbo over at LucasArts. Kotaku recently revealed details about an Xbox Live Arcade game named Star Wars: First Assault. The game was going to be a first person shooter and would have been a "step zero" to Star Wars: Battlefront III.
The game was your fairly standard multiplayer shooter. Games supported up to sixteen players, eight on each side. Players would be able to take control of either the Rebels or the Stormtroopers and would face off on maps based on iconic Star Wars locales such as Tatooine.
Star Wars: First Assault, was originally leaked on October 1st last year by way of an Xbox Marketplace listing. The game was supposed to be out this spring, however after Disney bought out LucasFilm/LucasArts, all work on Star Wars titles was frozen. As of now it is uncertain as to whether or not the game will ever see the light of day.
Star Wars: First Assault was meant to be an experiment in showing that there was still interest in the Star Wars brand floating around the gaming fanbase. If the game was a success, the team would have used it as a springboard to begin development on Battlefront III.
Luckily, there is a way to save First Assault and Battlefront III. First Assault was all part of a strategy to show that the gamers really do have interest in Star Wars shooters. If fans show that interest, both of these games have a chance to shine again. "Fans should tell Disney/Lucas loud and clear they don't want sh*tty titles from random developers; they want games to be taken seriously, and they will only pay for quality," Kotaku's source said. "I believe that if Disney/Lucas lets LucasArts die, it means the death of Star Wars as a storied game franchise is right behind it."
Looks like gamers want more than just pinball for their Star Wars universe.


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by Paula M. Riley
The sixth annual Black and White Gala, presented by the Chestnut Hill Community Association and Chestnut Hill Community Fund, was a night like no other. The largest crowd ever – 368 guests – gathered under a huge tent on the grounds of the Chestnut Hill Hospital, the evening's presenting sponsor.
It was the not the first time the hospital sponsored the gala, but it was the first time it hosted the event. Earlier that day, the hospital held a community day, marking the grand opening of its new wing.
"Chestnut Hill Hospital was pleased to be the presenting sponsor and site for this year's Community Association Gala," said Dr. John Cacciamani, CEO of Chestnut Hill Hospital. "All of the planning for the event was evident and made for a remarkable evening. For our physicians and hospital staff, the gala was a special way to culminate a week of celebrations that marked the opening of the hospital's new emergency room while supporting the community. We look forward to more successful and collaborative events."
Marianne Dwyer, gala co-chair, said the hospital helped to make the event special.
"I think the change of venue was very appealing to guests," Dwyer said. "Many of these guests arrived in festive, interesting and unusual masks celebrating the gala's theme: Masquerade."
Jane Piotrowski, co-chair, cited the work of the committee, generous sponsorships and participation of local businesses as contributing factors when she announced Monday that the gala made $92,892 – significantly exceeding the event's goals.
Guests arrived to stunning party atmosphere decorated with black and white balloons, candlelight table tops, auction items adorned in black and white ribbons, and white roses, hydrangeas, and dendrobium throughout the party.
"There wasn't one detail that was missed – that's what people told me," Piotrowski said, "I really felt it was an elegant evening and definitely the best gala we've ever thrown."
Paula Johns and The John Clark Big Band was as entertaining as ever, belting out the songs and keeping the black and white checkered dance floor crowded. Honorary chair Dawn Timmeney from NBC10 Philadelphia kicked off the evening by auctioning off an exquisite black and white mask created by Philadelphia graphic designer, Amy Lewis.
Special guests included City Council members Cindy Bass and David Oh. Bass read the resolution from the City Council recognizing Chestnut Hill for having been selected by the American Planning Association as one of the 2012 Top Ten Neighborhoods in the United States.
"Now everyone knows what we in Philadelphia have always known, that Chestnut Hill is a special place," Bass said.
Throughout the evening, guests enjoyed a selection of Asian, Italian and American foods provided by Sodexo and created by Kevin M. Boyle, CEC. Some favorites included sushi, steamed dumplings, and antipasto. People could not stop talking about the dessert table. Designed by Piotrowski, the long table featured banana foster, a selection of chocolate candies as well as cannolis, chocolate covered strawberries and cupcakes.
Trish Provose was the lucky winner of the diamond necklace donated by Randolph's Jewelry. One hundred tickets were sold for $25 each and included a glass of champagne. Unlike past years, the diamond raffle tickets were all sold by 8:30 p.m. – an illustration of the party's success.
Funds generated from the gala support the Chestnut Hill Community Association and the Chestnut Hill Community Fund.


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Argentina Census
A census is a count and description of the population. Censuses have been taken by various levels of government in Argentina and by some ecclesiastical officials. Census records were taken primarily for population studies, taxation, military purposes, or taxing in behalf of the parish poor. Censuses, known as censos or padrones, have been taken by colonial and national governments throughout Latin American. Most of the census records are housed in the national archives.
Records created during the Spanish administration of colonial Latin America, would be located in the Archivo General de Indias in Seville, Spain.
The Catholic church also took occasional censuses of parishioners. An ecclesiastical census was also known as a censo or padrón in Latin America. The following is an example of a church census:
- Padrones, 1779–1796 (Censuses, 1779–1796). Córdoba: Archivo Historica de la Provincia, 19–. (Family History Library film 1162415–1162416.) Census records for the diocese of Córdoba for 1779 and 1795–6.
Census records have not been used a lot in Argentinian research because better sources, such as church records and civil registration, are available in Argentina. The original census returns were often destroyed and only the compiled statistical information remains. Records of some towns, provinces, and regions still exist at the archives but are not available to researchers at this present time.
When available, census records can provide family relationships, age, year of birth, description of property, place of birth. Census records are especially valuable because they list a large portion of the population, and they are readily available at some repositories. They can provide information where all or portions of other records are missing.
Use the information with caution, however, since the information may have been given to a census taker by any member of the family or a neighbor.
Some information may have been incorrect or deliberately falsified.
Following are good references for censuses at the National Archives
- Inventario : primer y segundo censo nacional, años 1869-1895 y censo de la ciudad de Buenos Aires, año 1855 (Inventory: First and Second national census of 1869 – 1895 and census of the City of Buenos Aires, year 1855). Buenos Aires: Archivo General de la Nación, 1989. (Family History Library film 1614821 item 12.)
- Frías, Susana R. and Liliana R. Méndez. Censos y padrones existentes en el Archivo General de la Nación, 1776-1852 (Censuses Existing in the National Archives of the Nation, 1776–1852). Buenos Aires: Centro para Investigaciones Históricas en la Argentina, 1974. (Family History Library film 1614821 item 13). A guide to censuses available at the Argentine National Archives for the years 1776-1852.
- Vergelli, Emilio. Census Records – Padron. Buenos Aires: Archivio General De La Nacion, 19–. (Family History Library book 982 A1 #4; film 0897023 item 5.)
The above book is a study of the census records that are found in the National Archive in Buenos Aires, Argentina.
Sometimes there are censuses of specific groups such as the Irish in Argentina. The following reference is for the 1855 and 1869 census:
- Coghlan, Eduardo Antonio. El Aporte de los Irlandeses a la Formación de la Nación Argentina (Contributions of the Irish in forming the nation of Argentina). Buenos Aires: Imprenta El Vuelo de Fénix, 1982. (Family History Library book 982 W2c.)
Understanding the Census
The first national census in Argentina was taken in the year 1869. The next censuses were taken in 1895 and 1914. The 1869 and 1895 censuses are available for public inspection at the National Archives and have also been microfilmed by the Family History Library. Census records of the 1914 census are available only at the Argentinian National Archives.
You will find the following types of information in the censuses:
- 1869 census lists for each person in the country by household the address, names and surnames, sex, age, civil status, nationality, place of birth, number of person in the family, legitimacy or illegitimacy of children, occupation or profession, literacy, and whether student.
- 1895 census list names, surnames, sex, ages, nationality, if he is Argentine it gives the province or territory of birth, profession, occupation or trade, literacy, highest grade in school obtained, whether property owner, how many children the women have born, number of years married, civil status, whether if orphaned for each person in the country by household This is the first national census that includes Chaco, Formosa, Misiones, La Pampa, Río Negro, Neuguén, Chubut, Santa Cruz and Tierra de Fuego. The 1895 census has been indexed and is online.
After the 1895 census, the 1914 census and those following have about the same information with a few minor changes. The 1869 and 1895 census do not list the Indian populace. Some localities are missing from each census either because the census was not taken in that locality or the census records have been lost.
The Family History Library has what is available of the 1869 and 1895 census records. These are listed in the Family History Library Catalog under:
ARGENTINA, (PROVINCE), (PARTIDO) - CENSUS (for the censuses within the city of Buenos Aires)
ARGENTINA, (PROVINCE), (DEPARTAMENTO) - CENSUS (for the censuses in the Provinces)
Other censuses were taken by different levels of government. For example, in the city of Buenos Aires there are many early census records that were taken for different reasons. For example, there was a 1855 census of Buenos Aires and a 1667 –1772 censuses of the Indians of Buenos Aires (taken by the Contaduía General de Retasas).
Be sure that you look for census records under your city or town as well as your province in the catalog for additional census other than the national censuses.
Searching Census Records
When searching census records, it is important to remember the following:
- Accept the ages with caution
- Given names may not always be the same as the name as recorded in vital records
- Information may be incorrect
- Names may be spelled as they sound
- Place-names may be misspelled or spelled phonetically
- If a family is not at suspected address, search surrounding area.
- Parts of the census maybe indecipherable
- When you find your family in one census, search that same location in the earlier and later census records for additional family members
Searching in Buenos Aires Finding your ancestors' family in the 1895 census records of Buenos Aires and learning the street where the family resided will also enable you to search other records, such as church records and civil registration. The Family History Library has two volumes of the Municipal Censuses of Buenos Aires for they year 1887:
- Censo general de población, edificación, comercio e industrias de la ciudad de Buenos Aires, Capital Federal de la Repúblic Argentina: levantado en los dias 17 de agosto, 15 y 30 de setiembre de 1887 (General census of the population, construction, commerce, and Industry of the City of Buenos Aires, Federal Capital of the Republic of Argentina: taken from the 17th day of August, 15 and 30 September 1887). 2 vols. Buenos Aires: Compañía Sud-Americana de Billetes de Banco, 1889. (Family History Library book 982.12/B1 X221; film 0874334.)
The volumes include maps and lists of the "manzanas" (blocks) and "calles"(streets) which can serve as a guide to the census records for 1895.
Other directories that will help in determining the address of your ancestor in Buenos Aires in 1895 are the Guia Kraft directories, housed in the National Library in Buenos Aires. The first Guia Kraft directory is from 1885. Three were published in that year and they continued to be published into the 1900s. They contains the addresses and occupations of the peoples living in the city. These directories will tell where your ancestor was living and then you can find the right film for the census.
If possible, determine your ancestor's address for the time period of the census you are searching.
Sources that give street addresses for large cities in Argentina include:
- City, occupational, or business directories
- Civil certificates of birth, marriages and deaths
- Church records of christenings, burials, marriages
- Probate records (especially if calendared or indexed)
- Taxation records [Rate books]
Useful Links
Secciones del Segundo Censo Nacional de 1895 de la Capital Federal: Parroquias de la Epoca (Translation: Sections in the Second National Census of 1895 for the Federal Capital: Parishes of the Epoch This site is very useful in locating the parish where your ancestors lived during the 1895 census in the capital. First note the section where they lived as recorded in the census. Next use this link to find the section. This will give you the names of the neighborhoods and streets that correspond to that section. Next use a map of the city of Buenos Aires to locate the section based on the street names. From there you can search for nearby parish churches. Google Maps is a good place to do this type of search.
Related Articles
Argentina, Buenos Aires 1855 Census: a free internet index and images to the Buenos Aires, Argentina 1855 census can be viewed on the FamilySearch Record Search site. For a description of the collection see Argentina, Buenos Aires 1855 Census article
Argentina 1869 Census: a free internet index and images to the Argentina 1869 Census can be viewed on the FamilySearch Record Search site. For a description of the collection see Argentina 1869 Census article.
Argentina 1895 Census: free internet index and images to the Argentina 1895 Census can be viewed on the FamilySearch Record Search site. For a description of the collection see Argentina 1895 Census Population
Wiki articles describing these collections are found at:


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Gary Zellar, African Creeks: Estelvste and the Creek Nation (Norman: University of Oklahoma Press, 2007).
Entry Categories:
BlackPast.org is an independent non-profit corporation 501(c)(3). It has no affiliation with the University of Washington. BlackPast.org is supported in part by a grant from Humanities Washington, a state-wide non-profit organization supported by the National Endowment for the Humanities, the state of Washington, and contributions from individuals and foundations.


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Qurtz567 wrote:. Someone woke up on the wrong side of the bed today, no?Silverdream wrote:You already said that. Please stop acting like a piece of dog shit and conform and mimic Ross Varn or aoffan or something. Become a pedestrian bourgeois pig like all of us. Be assimilated.
Anyone who wants to come to this forum wakes up on the wrong side of the bed, it's a normal thing around here.


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We are confident you will find Davinci Meeting Rooms with the highest quality and service, which provide affordable meeting space and executive business suites at great discounts. Please browse the following, if you are looking to book a specific type of meeting room in Dallas:
Everything is bigger in Dallas, and first impressions are no exception. Amaze potential clients and inspire colleagues when you welcome them to comfortable and well-equipped Dallas meeting venues from Davinci Meeting Rooms. High-rise boardrooms and views of Trinity River will set the scene and the spicy fusion barbecue joints uptown will seal the deal. Yes, in Dallas, it's entirely reasonable to plan your next face-to-face around Tex-Mex tacos, smoked brisket, or spicy kimchi fried rice. Whether you need to present your quarterly business plan to eager investors, hold interviews for your growing startup, or host a deposition, Dallas is full of excellent options for meeting and working together.
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Although "Big D" sprawls, the central districts and neighborhoods are filled with iconic landmarks and inspiring cultural venues that will make every meeting memorable. You can't go wrong by holding your event in one of these popular Dallas business neighborhoods:
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In Dallas, the word "y'all" is on everyone's lips—from "Y'all have a nice day" to "Y'all come back now!" It should come as no surprise, then, that "The Star of Texas" is all about collaboration. Davinci is committed to fostering teamwork, and our Dallas meeting room services will help you meet, present, and impress with ease. Our Dallas meeting rooms can be paired with an array of features, like video/audio conference calling, catering, and lobby greeters to receive your guests with a warm, "Welcome, y'all."
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|Unlmited Hours/mo
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Former England under-21 captain Nigel Reo-Coker has joined Major League Soccer outfit Vancouver Whitecaps.
The 28-year-old midfielder had been without a club since leaving Ipswich Town in January, and will join up with a host of other ex-Premier league players plying their trade in the MLS.
The Whitecaps, who also have Kenny Miller and Andy O'Brien in their ranks, are coached by Carl Robinson who was capped 52 times for Wales during his playing career, which included spells with Wolverhampton Wanderers and Sunderland, before finishing his own career in the MLS with Toronto and New York Red Bulls.
In an interview with Sky Sports News, the former West Ham United, Bolton and Aston Villa captain spoke of his reasons for moving to Canada.
"I am delighted, it will be a new experience and I can't wait," Reo-Coker told Sky Sports ahead of flying to Vancouver.
"I am looking forward to the challenge. The contract is for four years, it is something new, exciting and a change of environment and something I am looking forward too.
"I have done my research, I have spoken to Shaka Hislop and Robbie Earle, guys I have played with and who are now working and living there and it is a growing industry and thought it was something I should try.
"It was not an easy decision, I had opportunities to stay in England or even go to Russia and they pursued me, but I felt this is something I really want to try and experience.
"It is an amazing city and as I said I did my research and I spoke with people who have been in MLS and are still there, and everything just seemed to fall into place."
Reo-Coker was capped 23 times for England under-21s and in 2006, he made the standby list for Fabio Capello's World Cup squad before having to withdraw due to a back injury.
Reo-Coker, whose wife is American, never received a full international cap despite being tipped as a future England captain during his youth.
Whether he ever returns to England remains to be seen, but he is unlikely to ever grace the Premier League again and a move to the MLS at a time that should be his peak represents a severe fall from grace for a man who was once the bright hope for a generation.
DISCLAIMER: This article has been written by a member of the GiveMeFootball Writing Academy and does not represent the views of GiveMeFootball.com or SportsNewMedia. The views and opinions expressed are solely that of the author credited at the top of this article. GiveMeFootball.com and SportsNewMedia do not take any responsibility for the content of its contributors.


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Up to [cvs.NetBSD.org] / src / sys / kern
Request diff between arbitrary revisions
Default branch: MAIN
Current tag: rmind-uvmplock-base
Revision 1.203 / (download) - annotate - [select for diffs], Tue Feb 1 01:39:20 2011 UTC (7 years, 11 months ago) by matt
Branch: MAIN
CVS Tags: rmind-uvmplock-nbase, rmind-uvmplock-base, cherry-xenmp-base, cherry-xenmp, bouyer-quota2-nbase, bouyer-quota2-base
Changes since 1.202: +5 -4 lines
Diff to previous 1.202 (colored)
Add a new AF/PF_ROUTE which is 64-bit clean which makes the routing socket interface (and its associated sysctls) act identically for both 32 and 64 bit programs. The old unclean one remains for backward compatibility.
This form allows you to request diff's between any two revisions of a file. You may select a symbolic revision name using the selection box or you may type in a numeric name using the type-in text box.


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Author Notes: I was challenged by a restaurant that I have never been to but read about on the Internet, Obika, a chain of restaurants dedicated solely to serving mozzarella. However, the owner does not serve any desserts made with mozzarella as "this would be a disaster". So I decided to give it a go! I had many ideas, some flops, but finally came up with a traditional French Coeur a la Creme recipe. There are many out there, but I remember seeing a recipe from Chef Patrick O'Connell of the Inn at Little Washington, where he used Mascarpone cheese instead of the usual cream cheese...so I thought, why not Mozzarella? I omitted the sugar and liqueur from his recipe, used honey instead, and instead of rapsberries and mint that he used for the sauce and garnish, I decided to use pure grape jam (fruit juice sweetened) with pistachios to create a more Italian effect with this French dish. I could rename this dish in Italian: Cuore alla Crema di Mozzarella! This dish combines a traditional dessert course (the sweet sauce) with a cheese course or cheese for dessert course. Using the grape sauce, it melds "wine" and cheese in a way! Enjoy! —michelle lynn
Serves: 4
Coeur a la Creme
ounces mozzarella
cup heavy cream
tablespoons organic honey
dash lemon juice
Grape and Pistachio Sauce
tablespoons Fruit juice sweentened grape jam
dash lemon juice
Add enough water to get the jam to the pourable consistency desired
cup chopped pistachios
- Coarsely chop the pistachios. Set aside.
- In a blender/mixer or food processor, blend together the mozzarella, heavy cream, honey, and dash of lemon juice until thick.
- Take the blended mixture and scoop into special coeur a la creme heart shaped molds. These molds are sold in speciality stores and have a peforated bottom. I did not have one so I used a heart shaped jello like mold instead!
- Place in refrigerator to firm up more. One can also serve this right away as the mixture is already quite firm.
- In a saucepan, on medium heat, quickly whisk the grape jam with the lemon juice and add enough water to form a pourable consistency. If the jam is still too thick, keep adding water until you reach the desired consistency. This takes about 1 or 2 minutes.
- Place the Coeur a la Creme mold face down on a plate and remove the mold. Carefully spoon the sauce around the Coeur a la Creme on the plate. Sprinkle the chopped pistachios on the sauce. Serve immediately. Enjoy!
- This recipe was entered in the contest for Your Best Recipe Using Fresh Mozzarella
More Great Recipes:
French|Cheese|Grape|Honey|Lemon Juice|Milk/Cream|Mozzarella|Pistachio|Make Ahead|Fall|Spring|Summer


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- "Have a biscuit, Potter."
- —Minerva McGonagall offering Harry Potter a Ginger Newt[src]
A Ginger Newt is a type of sweet in the Wizarding world, taking the form of a newt-shaped biscuit. Professor Minerva McGonagall, during her days as professor of Transfiguration at Hogwarts School of Witchcraft and Wizardry, was known to keep these in a tin in her office. When McGonagall scolds Harry Potter and George Weasley for their fight with Malfoy on the Quidditch pitch, she slams her fist on her desk so hard that the tin of Ginger Newts falls on the floor and spills everywhere.[1]
Behind the scenes
- Ginger Newts appear to be a parody of real life British biscuits, Ginger Nuts.


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Velo Junior Batting Helmet
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Cold Today Leads to Snow Tomorrow Across New Jersey
A Winter Weather Advisory is in effect for tomorrow as a storm bringing a mix of snow, sleet and rain continues to head towards New Jersey
The Advisory is in effect for Hunterdon, Warren, Morris, Passaic and Sussex counties starting from 3 p.m. Sunday until 5 a.m. Monday but all of New Jersey will be affected by the storm.
Light snow begins to overspread New Jersey from south to north during the late morning and afternoon. Precipitation will begin as snow in all areas but as warmer air moves in it will change to sleet, freezing rain and then rain by early Monday morning.
The change may not occur in northern counties until after the morning commute on Momday north of Interstate 78 which will make for a slippery drive.
Snow accumulations will be less than one inch south and east of the I-95 corridor, an inch south of the I-78 corridor and 1-2 inches north of the I-78 corridor. No accululation is expected along Shore areas.
Warmer air moves in at all levels for Monday meaning rain all across New Jersey that ends during the evening.
Interior Pennsylvania, New York State and New England have the best chance for more significant from this storm with 2-4 inches predicted for the Boston area with higher amounts to the west.


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|About askmar
• Determined requirements of future consumer multimedia devices and identified RISC microprocessor enhancements to better meet these requirements.
• Competitive analysis of the leading internetworking companies.
• Identified market and infrastructure requirements for a "news-on-demand" consumer electronics product, for use in obtaining financing.
• Crafted strategy resulting in a computer firm successfully entering the oem disk drive business, after over 20 years of failed attempts.
• Developed tactical plan for improving profitability of spare parts cost center for a major PC manufacturer.
• Created product plan for database server, identifying desired utilities and tools and potential vendors that could supply them.
Askmar also operates askmar publishing, a fully owned subsidiary.


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MOUNT OLIVE, N.C. – Craig Hayes led four players in double figures with 22 points and helped spark a 19-2 run to give Mount Olive the lead for good as the regionally fifth-ranked Trojans defeated Coker 82-65 in Conference Carolinas men's basketball Monday at Kornegay Arena. Mike Holloman added 21 points and Kendrick Easley scored 12 of his 18 points in the second half to lead the Trojans to their 12th win in their last 13 games.
Mount Olive (17-5 overall, 14-1 Conference Carolinas) trailed by seven points late in the first half, but Easley's steal and layup with four seconds left capped an 8-0 run to end the half and give the Trojans a 31-30 halftime lead. After Coker (9-11, 6-8) scored on the opening possession of the second half, Holloman and Hayes hit three-pointers and Lamonte' Theus' three-point play finished a run of 11 unanswered points to give Mount Olive a 42-32 lead with 16:08 left in the contest.
Baskets by Mason Ambler began and ended a 7-0 run for Coker as the Cobras pulled within three. Holloman then scored the game's next seven points to give Mount Olive a 10-point lead. Coker got as close as five points, but Easley connected on back-to-back three-pointers to give Mount Olive a 59-48 lead with 9:41 and the Trojans led by double figures the rest of the way. The margin never got any closer than 10 and Mount Olive built the lead to 19 in the final minute.
Mount Olive led 19-12 midway through the first half before Joselle Bracy's putback capped an 8-0 Coker run and put the Cobras in the lead. Mount Olive went back on top, but Vatrick Thompson hit a pair of three-pointers and scored eight points in a 10-0 run to give Coker its biggest lead at 30-23 with 2:39 left in the half.
Hayes' basket with 2:21 remaining ended a three-minute scoreless drought and Brandon Allen followed with a basket with 1:12 remaining. Easley, who had been held to only two points, hit a short jumper with 24 seconds left and put the Trojans ahead to stay just before the first-half buzzer.
Theus finished with 11 points and shared team-high honors with Holloman with four assists. Hayes pulled down eight rebounds, while Easley, Holloman and Theus had six boards apiece. Allen recorded a career-high five steals. Mount Olive outscored Coker 51-33 in the second half.
Ambler led Coker with a game-high 24 points and matched Hayes with eight rebounds. Thompson added 13 points off the bench.
Monday's contest was part of "Officials Appreciation Night," sponsored by the Conference Carolinas Student-Athlete Advisory Committee. Both teams lined up to shake hands with the officials prior to the game.
Mount Olive returns to action Thursday as the Trojans travel up the road to Wilson, N.C., to take on Barton in a Conference Carolinas match-up. The Trojans won the first meeting 88-72 at Kornegay Arena. Tip-off is 7:30 p.m. Coker travels to Anderson Thursday at 7:30 p.m. in Conference Carolinas action.