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Want Good IT Customer Service? Visit Your LibraryBy Dr. Dawn Thistle
Want Good IT Customer Service? Visit Your Library
In many organizations, IT gets a bad rap mostly due to a perception of poor customer service. Clients feel poorly treated and share this with colleagues whenever they get the chance. IT's reputation suffers -- as does your own as CIO -- and everyone's unhappy.
Upon studying this further, I believe it's primarily a communications-related problem that has two dimensions:
Communication with clients and other stakeholders during the problem-resolution process is lacking.
IT professionals often use "geek-speak," which few souls outside of IT understand.
Naturally, this frustrates everyone and makes non-IT folks feel inferior.
I believe IT professionals truly want to help others. However, we tend to focus on the technology, not the client. We believe our job is to fix problems, and we expend considerable time and effort doing so. Unfortunately, IT professionals often spend little time communicating with clients (and sometimes even with their CIO) during a problem resolution process. As a result, your clients incorrectly assume that nothing is being done and they become frustrated. Once they start complaining to peers, the organization's perception of IT takes a hit.
In addition, workers have become accustomed to using and managing their own consumer-grade computing devices at home, and often fail to understand that the solutions used in business settings are typically more complex and sophisticated than their personal devices. This ease-of-use perception can make workers skeptical about the amount of effort required by you to support their business technologies, adding a feeling of defensiveness that can carry on into future help requests.
As CIO and former Library Director at Assumption College in Worcester, MA, I propose that a great customer service model may actually be found in libraries. IT departments and libraries are similar in that they are both service organizations, which also, simultaneously, manage large collections of things: hardware and software, or books and databases, respectively. Librarians have had a couple of hundred years to build their reputations for being service-oriented, while the field of information technology is still only a few decades old.
Let's consider the librarians' approach. Reference librarians focus their work around the library's users, rather than around the information materials they provide. Instead of solving the information questions of users, librarians try to teach patrons how to do their own research and assist them in using library technology. A key component in this work is communication, both face-to-face and through the marketing of library services.
A primary skill of librarians is being able to conduct the "reference interview." This is how the librarian endeavors to find out the patron's real question or information need. Before any answers are provided, a reference interview helps librarians set the groundwork for communicating with users. Throughout the reference transaction the librarian checks in with the user and, when the information need is satisfied, the librarian will typically ask if there is anything else that he or she can do for the user. The user will leave the library with his or her problem solved and, as well, with the idea that he or she can always return to that librarian for assistance in the future.
While the majority of problems brought to IT are addressed to the satisfaction of their clients, there are some common scenarios that stand in the way of a successful outcome. For example, it sometimes happens that IT clients think they know what the problem is, and IT acts immediately on that assumption. Often times, the problem is misdiagnosed and requires more time for resolution. Alternatively, IT technicians may disregard the client's assessment of the problem, leaving him or her out of the resolution process and feeling foolish. In some of these cases, though, the client may actually be correct in their assessment of the problem.
Unlike librarians, IT workers are more likely to be communicating via phone, email or texting, and won't have as much time or opportunity to communicate with each individual face-to-face. However, it's still possible during the initial engagement for IT professionals to conduct their own version of the librarian's "reference interview."
During this "technology interview," the client should have the opportunity to explain his/her understanding of the problem, and to receive acknowledgement--though not necessarily agreement. Although the client may be desperate to get his or her computer fixed, the "technology interview" will be time well spent: it will serve to speed problem resolution and help to build a constructive relationship between user and IT.
An Action Plan for Improving IT Customer Service
The first step for the CIO is to work on shifting the orientation and language of your IT team. This improves IT's reputation across the organization, which in turn improves morale. You'll find that your IT professionals are more inspired when they are viewed favorably by their users and their peers.
An improved departmental reputation results in the opportunity to increase collaboration with other departments and brings you into a role of strategic involvement in shaping the goals of the organization.
In the long run, this can mean fewer budget battles and, in many cases, increased funding. It's not an impossible effort, as we'll show below.
Here are seven action steps you can take within your IT organization to improve customer service:
Acknowledge that your IT staff is service-oriented. Show that you value their willingness to respond to problems at odd hours and to stick with repairs until they are accomplished. Often, their efforts take place behind the scenes, unnoticed by those who are being helped.
Look for a peer department in your organization. Especially, seek one in another service function that has a strong reputation for high levels of customer service, such as a library. Find out how they do it, and see if they'll partner with your IT organization to help change things.
Create a shared vision with the peer department for improving IT's customer service ratings. This vision should include a high-level action plan.
Assess IT service skill ratings/levels, current practices, etc. to find gaps or areas of weakness so that you can address these early on. This enables you to establish a baseline on which to build. Deficiencies in technical skills can be addressed through professional development goals set with each staff member. Likewise, training is also available to help with communication skills and to address the "geek speak" syndrome. For example, when Assumption College IT team members undergo performance review, they prepare a self-evaluation. This evaluation reports on their progress with their goals for the year, which, in turn are linked to the IT Department's Strategic Plan. As part of the review, they use the Strategic Plan to set goals for the coming year, as well. Skill development or acquisition is an important part of their personal performance plan.
Begin to implement the plan, and include your IT team members from top to bottom as much as possible. Use the goals identified in their performance plans to engage them in departmental improvement. Don't be afraid to adjust the plan along the way as necessary.
Assess the program and measure the improvement. Solicit feedback from clients through online surveys, focus groups or interviews.
Celebrate success along the way. Recognize the contributions made by individual staff members and groups within IT. Such recognition will build momentum, which is critical to making and sustaining progress. Staff recognition is powerful and should not be left only to the CIO. For example, at Assumption we have been using a big, ugly but funny inflatable trophy, which we pass from person to person as we feel the urge to express appreciation for a job well done. The kudos are recorded in a notebook that travels with the trophy, as well as on the department portal page. Whenever the CIO receives a compliment about a staff member, it is also posted on the portal.
Another step we've taken at Assumption College is to hold quarterly half-day all-staff meetings. Rather than use these meetings as opportunities to report on current projects, we use them to explore more abstract questions, such as:
"What are our values?"
"What is our mission in relation to that of the College as a whole?"
"What is our vision for IT?"
As we explore these questions, we have begun to find commonalities as a team, as well as areas where we disagree. This has been important, because we now understand that we cannot assume that we are all moving together toward the goal of providing excellent customer service.
We also hold an annual retreat. The retreat has been an opportunity to work on planning, reviewing the past year, and exploring new ideas. Along with the professional commonalities mentioned above, we find that we share other interests that we would otherwise not have known about. We find that we serve our external clients better when we know -- and serve -- our internal clients well.
Don't Overlook External Actions
Your success does not depend solely upon actions taken internally by your IT department. It also requires constant communication across your enterprise.
IT groups tend to be reactive; they respond to clients' problems. Good IT organizations are also proactive in ways that are rarely publicized. For example, when a piece of hardware is approaching end-of-life, IT will plan ahead and replace it before it fails. When a major software application is due to be upgraded, IT will plan to roll the new version out to the organization. When new workers are brought on board, IT will make sure that they have the right equipment and applications to do their jobs. It's okay for IT to brag about these accomplishments to the entire organization through newsletters, portal announcements, email messages, or in a departmental annual report.
For example, "Get Connected" is the Assumption College Information Technology & Media Services newsletter. Published at least three times a year, it contains information about new services, updates and upgrades, and staff accomplishments. Along with a section of the campus portal and regular portal announcements, the newsletter allows us to inform and also to brag about what we do so well. Occasional articles written by students for the campus newspaper also serve to get the word out in a positive way.
Clients are very often surprised at the many projects that IT accomplishes behind the scenes on their behalf.
It's also helpful to invite members of other departments or business offices to IT department meetings to speak about the value that IT has brought to them. This will help to emphasize the importance of partnerships with the rest of the business. It's also an opportunity to recognize IT team members who have provided excellent customer service.
Taking this level of communication a step further, you can create an IT users group or advisory group comprising representatives from other business units of the organization. This group can advise and advocate on behalf of IT and share what they learn with the rest of the organization. For example, The Assumption Technology Advisory Committee consists of faculty, students, alumni and administrators, along with representatives from IT. This group has been the source of great ideas, as well as input about our services. The Chair has spoken to the Faculty Senate about IT activities, helping to mitigate frustration with changes in our administrative software, for example, but has also helped promote events such as our Technology Showcase. The student representatives have been especially effective in reporting back through the Student Government Association.
As perceived IT service ratings improve, work to make IT more visible in other ways. Consider ways to partner with other organization units. Encourage your IT staff to serve on committees or participate in non-technology-focused projects. Attend organization functions. In order to develop more empathy on the part of IT team members (and, as a result, better service) for clients, it is helpful to know our clients away from their computer problems. Remember, this effort will be a process.
Increased communication can improve the degree of transparency related to technology changes, problems or improvements, preventing your clients from being blind-sided by outages or befuddled by changes that IT sees as improvements. A communications plan that provides structure for informing the organization about changes--both planned and unplanned--can assist IT in providing the information the organization needs in a consistent and transparent way.
Outstanding customer service involves a lot more than sending your people to customer service training. It requires a mind-shift for most IT professionals and also for the organizations they serve. Good planning, excellent communication, ongoing practice and encouragement will change the performance of your IT team, and improve the rest of the organization's perceptions of IT along the way.
About the author
Dr. Dawn Thistle is Executive Director of Information Technology & Media Services, Assumption College. Current projects include the implementation of a new ERP system, the development and support of a new web site and portal, and the upgrade of all campus network electronics, including expansion of the wireless network. Prior to this role, Dr. Thistle was Library Director at Assumption and Head of Reader Services, College of the Holy Cross.


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- Who We Are
- What's ON
- The Waterfront
- Learning
- Support Us
What's On Calendar
Sunday, February 5, 2012
Free Skating on the Natrel Rink
Open Daily
Hours may vary
Set against the beautiful shoreline of Lake Ontario, the city's most scenic rink awaits! Skate & helmet rentals available. Call the Rink Hotline at
The Natrel Rink closes for the season on Sunday, March 8.
Sunday, February 5, 2012
1:00pm 3:00pm
Learn drum-playing techniques with Alpha Rhythm Roots.
Sunday, February 5, 2012
1:00pm 6:00pm
Shop for great finds at this Kuumba presented by TD-themed market.
Sunday, February 5, 2012
1:00pm 5:00pm
Hey kids! Come on down to the craft zone where you can make your very own musical instruments.
SUNDAY SCENE / Anastasia Hare & Julia Paoli
Sunday, February 5, 2012
Anastasia Hare & Julia Paoli are Curatorial Interns at The Power Plant.
A Celebration of Afro-Diasporic Tradition Through Storytelling
Sunday, February 5, 2012
2:00pm 3:00pm
Join us for an afternoon of tales that celebrates the African Diaspora. Featuring Itah Sadu and special guests Sandra Whiting and Sojourner San Vicente.
Sunday, February 5, 2012
3:00pm 5:00pm
An engaging panel, in partnership with the Congress of Black Women of Canada, discussing issues that black women face.
Sunday, February 5, 2012
3:30pm 5:00pm
Come celebrate Trinidad and Tobago's 50th Anniversary of Independence with this musical extravaganza produced by the award-winning Pan Fantasy Steelband.
P.E.A.C.E. Youth Workshop and Performance featuring Testament
Sunday, February 5, 2012
4:00pm 6:00pm
A youth workshop and hip hop performance that centres on hip hop's healing properties and its capacity to connect with youth and people worldwide.
For details, inquire at the Info Desk or call 416 973 4000.

subset: commoncrawl


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Goldman Sachs Employees Warned Not to Occupy Wall Street
All of you Goldman Sachs employees who are
schizophrenic suffering from [personality-affective mental disorder] and therefore thought that you'd go on down to Zucotti Park and protest yourself: your employer would rather that you not. John Carney reports:
Supervisors and co-workers [at Goldman Sachs] have said that they should stay out of the park. The reasons vary. Some say it is unsafe - although there are plenty of people who look like they work in Wall Street jobs around the protest every day. Others say that it could "endanger your career."
Quit your fucking job, then go Occupy Wall Street. This all makes perfect sense.


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Washington was laid out in 1775 on the northern bank of the Pamlico/Tar River by Colonel James Bonner and named in honor of General George Washington, his commander-in-chief. The City was incorporated by an act of the North Carolina General Assembly in 1782 and recognized as a port in 1784. It became the county seat of Beaufort County in 1785. More History
The City of Washington has operated under the Council/Manager form of government since May 7, 1952. The Council/Manager form of government is authorized by the North Carolina General Statutes (Chapter 160A, Article 7). The City Council is comprised of five council members. Municipal elections are held in November on odd-numbered years. Council members are elected at-large for two-year terms. The Mayor is also elected at-large for a two-year term. The Mayor has no voting powers.
Council members hold policy making and legislative authority. They are responsible for passing ordinances, adopting the budget, appointing Board and Commission members, and appointing the City Manager, City Clerk, City Attorney and Tax Collector. The City Manager is the Chief Executive Officer and is responsible for implementing and enforcing policies and ordinances of the City Council, developing the City, overseeing the day-to-day operations of the government, and hiring department heads.
Headquarters for the City of Washington municipal government is the Municipal Building, which is often referred to as the old post office since the building originally housed the post office and federal government offices.
City of Washington Budget
Street address: Municipal Building, 102 E. Second Street
Mail address: P.O. Box 1988, Washington, NC 27889
Telephone: (252) 975-9300
Fax: (252) 946-1965
© 2010 City of Washington, NC


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There are some failed tasks in the background task queue; some POA provisioning operations are stuck indefinitely, and related objects are out of sync (updating, creating, deleting, etc.).
PSA manages its hosts and services asynchronously using the Task Manager. Almost any operation, such as provisioning, updating the configuration, or removing provisioned services, triggers task scheduling in the Task Manager. Scheduled tasks are grouped by queues and can have dependencies that need to be executed in a certain order.
Sometimes, tasks can fail due to network, hardware, or software issues. In such cases, failed tasks usually need to be rescheduled manually to finish pending operations.
If a task has failed, it blocks dependent tasks. To process all of them, the first blocker tasks must be finished successfully. We do not recommend canceling background tasks, as this can produce various inconsistencies.
It is important to check if there are any failed tasks and then process them in order to avoid stalled operations and out-of-sync statuses.
The list of all scheduled tasks can be checked here (this path is available under the provider's control panel only):
Top > System Director > Task Manager > Background Tasks.
The general way to fix a failed task is as follows:
- Check why the task has failed.
- Fix the issues found in step 1.
- Re-run the task.
- Return to the first step if needed.
How to see why a task has failed:
Open Background tasks and click on a failed task name. Check the Last execution output field for an error (the most common errors are described below). If the reason for failure is unclear, it is a good idea to re-run the task to see if it is a permanent error.
How to re-run a task:
Open Background tasks and select failed task(s) by marking the corresponding check-box(es). Click the Run tasks button (only selected tasks will be run).
How to check task dependencies:
Open Background tasks and click on a task name. On the task details screen, two extra tabs are shown: Tasks this task blocks and Tasks this task depends on. Check the corresponding tab to see blocker or dependent tasks.
Common error messages:
Task name:
Error message:
PEM node is unmanageable, host_id=_<host_id>_.
Related article: #2258
Task name:
Delete webspace's AD users and groups
Error message:
Exception during execution of MPF request: "The file exists. [<response><errorContext description="The file exists. Object: Removing disk quota for user WEBHOSTING\i00133342" code="0x80070050" executeSeqNo="2"><errorSource namespace="NTFSManager" procedure="clearUserQuota" /></errorContext></response>]"
Related article: #1914
Task name:
any virtuozzo related
Error message:
ExSystem: ERRCODE 5000 ERRCODE_MINOR -4 VZALib error, code: -4, msg: Connection to vzagent was closed
Related article: #3012
Task name:
task for some VPS
Error Message:
ExSystem: ERRCODE 5000 ERRCODE_MINOR 1902 VZALib error, code: 1902, msg: Error parsing processes info for VE $VEID..
Related article: #3022
Task name:
Initialize mailbox "_<Username>_" (id=_<id>_)
Error message:
Cannot fetch URL: "http://192.168.1.123/exchange/", HTTP error: "Unauthorized" (HTTP error code: 401)
Related article: #3073
Task name:
Wait for objects to be replicated to all domain controllers (domain=hosting.local)
Error message:
Some of objects are still not replicated to all active domain controllers. AD replication may take up to several minutes. You have to troubleshoot AD replication only if this task has finally failed (all attempts have failed).
Related article: #3086
Task name:
Operation with FrontPage Server Extentions on host with subds_id=_<id>
Error message:_
FrontPage Server Extentions are not installed on host.
Related article: #3096
Task name:
Create Windows SiteBuilder site "<sitename>"
Error message:
Axis call has failed, message is Server was unable to process request.
---> Exception of type "SWsoft.SiteBuilder.BO.Facade.PlanLimitException" was thrown., code is 71
Related article: #3090
Task name:
Update Apache domain service <ds_id> at <webserver>
Error message:
ExSystem: ERRCODE 0 ERRCODE_MINOR 0 OpMkDir: /usr/local/pem/vhosts/<hd_id>/webspace/httpdocs/<DocumentRoot>: Not a directory
Related article: #3091
Task name:
_Create virtual web server <srv_id> on host "<hostname>" (host_id=<host_id>)
Error message:
Exception during execution of MPF request: "The system cannot find the path specified. [<response><errorContext description="The system cannot find the path specified." code="0x80070003" executeSeqNo="24"><errorSource namespace="File System Provider Ex" procedure="createBinaryFile" /></errorContext></response>]"
Related article: #3088
Task name:
Disable domain service (ds_id=<ds_id>, hd_id=<hd_id>) on host "<hostname>" (host_id=<host_id>)
Error message:
DS not found (id = 1234)
Related article: #3466
Task name:
Create contact "<contact_name>" (id=<contact_id>)
Error Message:
Exception during execution of MPF request: "Unknown error 0x80131600 [<response><errorContext description="This task does not support recipients of this type. The specified recipient hosting.local/Hosting/Provider/S000<sub_id>/<contact_name> is of type MailContact. Please make sure that this recipient matches the required recipient type for this task. Cmdlet="Enable-MailContact"
Identity="LDAP://CN=<contact_name>,OU=S000<sub_id>,OU=Provider,OU=Hosting,DC=hosting,DC=local" code="0x80131600" executeSeqNo="2"><errorSource namespace="Exchange 2007 Provider" procedure="MailEnableContact" /><errorSource namespace="SW Managed Exchange" procedure="MailEnableContact" /></errorContext></response>]"
Related article_: #3498
Task name:
any BlackBerry related task
Error message:
Exception during execution of MPF request: "Unknown error 0x80131500 [<response><errorContext description="BESUserAdmin Error: "Service busy.", Error Code = -27" code="0x80131500" executeSeqNo="1"><errorSource namespace="BESProvider" procedure="someProcedure" /></errorContext></response>]"
Related article: #1850
Additional Information
Please see #2247 for more information regarding out-of-sync issues.


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DENVER (AP) – Two state lawmakers who are facing the first legislative recalls in Colorado history are awaiting resolution of another legal challenge.
A Denver judge is hearing a complaint Monday that the recalls against Democratic Sens. Angela Giron and John Morse should be delayed. The state Libertarian Party and others are taking issue with a conflict in Colorado election law.
At issue is when candidates can qualify for ballots. The plaintiffs say the constitution gives them up to 15 days before the Sept. 10 elections. That's an apparent conflict with earlier deadlines to get ballots printed and mailed to voters.
El Paso County elections officials say ballots have already been mailed to more than 600 military and overseas voters in Morse's district.
(© Copyright 2013 The Associated Press. All Rights Reserved. This material may not be published, broadcast, rewritten or redistributed.)


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It looks like I'm not out of the woods yet.
When the car is completely turned off, the voltage is 12.52 (I measured the new battery last night as 12.7 at Pep Boys) At idle, it dipped to 12.4 and when I held the throttle spool, it came up to 13.9. I then turned on the headlight high beams and ran max AC on 4. At idle, the voltage was 11.8 and with the throttle, 13.5. Every time the AC compressor clicked, it dropped to 12.9 volts or so.
Because the voltage increases with RPM, wouldn't this mean that the alternator's doing something? Could this be a case of the alternator kind of works, but isn't putting out as many amps as it once did? It has a SpecialTAuto sticker on it, but I can't discern whether it's supposed to be a 120 amp or 140 amp alternator. When Melissa took the alternator to be tested, the guy only replied that it works - he didn't give her a printout that describes the amperage rating (I'm not sure if that's common practice or not).


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Bovine TB: how to spot and report the disease
How to spot bovine tuberculosis (bovine TB), what to do if you suspect it and measures to prevent its spread.
Bovine TB affects cattle and other mammals including humans, badgers, deer, goats, pigs, dogs and cats.
The disease is currently present in Great Britain.
Bovine TB is a notifiable animal disease. If you suspect it you must report it immediately by calling the Defra Rural Services Helpline on 03000 200 301. In Wales, contact 0300 303 8268. In Scotland, contact your local Field Services Office. Failure to do so is an offence.
How to spot bovine TB
It is hard to spot bovine TB as the signs are similar to other diseases and normally only develop in advanced stages of infection.
The disease is normally picked up in the compulsory cattle testing programme before clinical signs develop. Occasionally it is also detected during inspections of slaughtered cattle.
But you should look out for cattle that:
- keep getting thinner
- have a light fever that keeps coming back
- are weak and have a reduced appetite
Some infected cattle will also have:
- swollen lymph nodes, for example in the neck
- a moist cough that gets worse in the morning and during cold weather or exercise
- chronic mastitis (an infection of the udder that is not cured by the conventional antibiotic therapy)
Risk to humans
Humans can catch bovine TB through:
- unpasteurised milk or dairy products from an infected cow, buffalo, goat or sheep
- inhaling bacteria breathed out by infected animals
- inhaling bacteria released from the carcasses of infected animals or from their excretions (such as faeces)
Infection is more likely if an unprotected wound is exposed to bacteria from an infected animal.
But the risk of infection is very low for the vast majority of the population.
Symptoms are similar to human TB, including weight loss, fever, night sweats and a persistent cough. If you develop these symptoms consult a doctor. The disease can be treated by a complex combination of drugs over a long period.
More information on TB in humans.
How to reduce the risk of infection
To avoid infection:
- isolate suspect animals and their carcasses
- do not get too close to the heads of infected animals or hold them
- avoid unpasteurised milk from suspect animals
- wash your hands regularly, especially before eating and smoking
- don't eat, drink or smoke in animal areas
How bovine TB is spread
Bovine TB is mainly spread into new herds through the movement of infected cattle that have not been detected.
In the west of England and parts of Wales the disease is also spread from infected badgers to other animals, including cattle, and vice versa.
Infected animals spread the disease mainly through coughing and sneezing. Bacteria are released into the air and inhaled by other animals in close contact.
The disease can also be spread:
- from infected cows to their offspring during suckling and, much more rarely, in the womb
- through contaminated equipment, animal waste, feed and pasture
Preventing and controlling bovine TB
Preventing bovine TB
There are a range of controls in place to reduce the spread of bovine TB. These controls form the basis of the strategy for achieving bovine TB free status for England.
You should also practise strict biosecurity on your premises.
A series of videos about farm biosecurity is also available which shows practical measures to reduce the risk of TB from wildlife.
If you suspect bovine TB
You must:
- report it immediately by calling the Defra Rural Services Helpline on 03000 200 301
- isolate suspected animals
- not allow animals, equipment, carcasses or animal milk to leave your farm
An APHA vet will inspect your herd. If they can not rule out bovine TB, they will carry out tests.
If bovine TB is confirmed
If your animals are infected, restrictions will be imposed. Certain movements on and off restricted premises may be allowed, but only under licence from APHA.
Some of your cattle may have to be killed, but you will be compensated.
Further information on prevention and control
What happens when a notifiable disease is suspected or confirmed
Pre-movement and post-movement testing TB testing of cattle in Great Britain
Legislation relating to bovine TB
The main EU legislation on bovine TB is Directive 64/432/EEC.
The main domestic legislation is the Tuberculosis (England) (Amendment) Order 2014.
Last updated 18 October 2018 + show all updates
Contact details for reporting a notifiable disease updated.
AHVLA documents have been re-assigned to the new Animal and Plant Health Agency (APHA).
First published.


text:
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MONTREAL - I bet if I looked back over the past five years and averaged out how much time I have spent tasting and drinking wine, I wouldn't be shocked if that number was more than two hours a day. I am not complaining, believe me, there are much tougher ways to make a living, but the reality is that the vast majority of those wines are not all that interesting.
But sometimes I do get to taste wines that are absolutely extraordinary. And on very rare occasions, I have the opportunity to open some of the wine world's most distinguished, rare and expensive wines. One of those instances happened a few weeks ago, when I was invited over to lead a dinner/tasting at a private residence.
I was asked to choose from my client's cellar, pair them with a dish and then comment on them during the meal. The lineup was a wine lover's dream. As I opened and prepped the bottles for the evening, we drank a 1995 Châteauneuf-du-Pape from Rayas. Made entirely with grenache grown in the sandy corner of the region, the wine redefined silkiness.
Our aperitif was a few bottles of 1991 Rubicon from Napa Valley. One was corked, another was pretty good, though a touch "musty" and the third was extraordinary. So very Bordeaux-like, and at only 13 per cent alcohol showed how much Napa has changed in style over the past 20 years. I liked it better back then.
The meal included one of my favourite champagnes — Henriot's Cuvée des Enchanteleurs 1996. It's still as spectacular as it was two years ago when I drank it last. We compared two 1995 vintage Bordeaux over a filet mignon — Château Margaux and Château Ducru-Beaucaillou.
And perhaps the most notable wine, paired with a tuna tartar, was the 1999 vintage of La Tache, one of the greatest and rarest bottles from Burgundy. I opened three bottles for the gang, with the third one being the most extraordinary.
I rarely get to drink wines of this magnitude. When the cost per bottle is in the $200-$800 range, you are dealing with some serious investment in vino. Are these bottle's worth it? That's a tough question. Let's just say that if money was not an issue in my life, I would gladly drink like I did that night a little more often. This is the big leagues of wine collecting.
No guarantees
Aside from feeling incredibly fortunate for having had the opportunity to drink these prestigious wines that were heading toward 20 years of age, I was struck again at how much variation there was from one bottle to the next of the same wine. During that evening, I encountered every pitfall and success when it comes to drinking "old" wine.
This is not the first time I noticed this. At Montreal Passion Vin, the annual two-day wine tasting to benefit the Maisonneuve-Rosemont Hospital Foundation, I give up my press credentials to toil in the backroom where the bottles are opened. Each year, I uncork and taste almost 600 bottles of older wines.
For each service, our gang of tasters has to find 28 good bottles of each vintage out of the 36 we are given — and it is rare that we don't have to open all 36. Very few are in fact "corked," or obviously defective. Some are great, some were good and a few were just plain weird. Of the 12 or so bottles I opened the other night, we were lucky as only one was "corked."
The mystery of evolution
It is not completely understood what happens in a bottle of wine as it ages, though there are certain things we know will happen. As a wine evolves, the primary fruity aromas evolve toward earthier, more complex odours and flavours. Tannins in red wines become less aggressive and cease to be as mouth drying. A wine's acidity will also become less present, giving the wine a creamier, smoother texture. White wines, which are more sensitive to oxygen, often acquire nutty aromas. But how a wine will evolve precisely is unpredictable and you can never be sure what you will have when you finally open it.
How can two wines from the same winery, of the same vintage become two different wines? What gives a wine its aromas and flavours are a group of chemical compounds called esthers and aldehydes. I have a read a few studies that suggest a wine's evolution is a series of chemical reactions, where each reaction is dependent upon the previous reaction.
There are several things that can alter the delicate balance between all these chemical compounds. The difference may start at the winery. Every oak barrel is unique and, depending on whether or not the winery blends several barrels together before bottling, that might change the initial wine. Corks are also unique, with some allowing more oxygen to enter a wine than others. Once a wine leaves the winery, it may be stored under different conditions, which will also affect the chemical reactions that happen in the bottle. A warmer cellar will speed up the rate of these reactions. A cooler one will slow them down. The longer the wine stays in bottle, the more there is a chance that it will go off on its own tangent.
Our three bottles of La Tache were very different — one was very spicy and the others much more dominated by fruit. The same for the two bottles of 1995 Margaux.
How long to hold on to your bottles depends on what you look for in a wine. But sometimes, the sad part of having a cellar is that when you open a bottle, it is only then that you realize the wine is not at its apex. That was the case of the Château Ducru-Beaucaillou. This 2ième Grand Cru Classé from St-Julien, even though it was 18 years old, was still closed up. And no matter how much I swirled it, it never seemed to sing.
The inconvenient truth
Aging wine is a crapshoot, as you can never be sure what you will have when you finally open the bottle. But this, for me, is the beauty of wine. Wine is a living organism. In its primary stage, it is often very easy to understand. As it ages, a wine will gain complexity and depth. And along the way probably a blemish or two.
Not that different from people, I guess.
Featured wines this week: Pinot noir from Burgundy, California and New Zealand
I received some emails from readers who did the Chilean cabernet sauvignon tasting that I proposed two weeks ago. They wanted more, and a few asked for pinot noir. So here is one that will give you a good sense of the basic differences between three pinot noir-producing regions — Burgundy, California's Sonoma and New Zealand's Martinborough.
I have included two wines from Burgundy — the more classically styled, high acid and low alcohol Le Chapitre, and a more modern-styled Mercurey from Brintet, where the accent is a little more on ripe fruit and oak.
Do it blind, and when you smell and taste, pay attention to the aromas and the texture. Look for "bright," almost pure fruit aromas from New Zealand, and a rich and creamy texture from Sonoma.
Bourgogne 2010, Le Chapitre, Domaine René Bouvier, France red $21.25, SAQ #11153264. Again one of the best generic Burgundies on the market. Ripe red fruits, leaning darker with fine tannins. Clean, fresh and with a cooling smokey mineral note on the finish. Serve at 16C. Drink now. Food-pairing idea: aperitif, grilled salmon.
Pinot Noir 2009, Sonoma County, Château St. Jean, California red, $25.20, SAQ #567420. Shows two qualities I find often lack in inexpensive pinot from Sonoma — fine tannins and good acid. Nice range of fruit flavours here — from red berries to darker plums. Just a hint of creaminess in the mid palate, but for a Californian pinot, this is pretty tight. Serve at 16C. Drink now. Food-pairing idea: aperitif, tuna tartare, grilled tuna.
Mercurey 2010 Vieille Vignes, Brintet, France red, $26.15, SAQ #873273. Like always with Brintet's wines, full bodied and flavourful. In typical Mercurey style, bigger tannins that gives the wine a rustic edge and with hints of smoke and spice of the oak barrel. Serve at 16C. Drink now-2016 Food-pairing idea: grilled filet mignon.
Pinot Noir 2009, Home Block, Martinborough, Margrain, New Zealand red, $32.75, SAQ #10383261. Very bright fruit, silky textured. Seems to revel in the high end for the moment, led by the bright floral and red fruit notes, with a touch of fresh oak that lends a touch of vanilla spice. Great acid, tightly structured. Give this a few hours to open up before serving. Serve at 16C. Drink now. Food-pairing idea: aperitif, pork filet with herbs and mushrooms


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Tagged: vinegar
December 18 – Happy Birthday Bill Essick
A piano-playing pitcher, who got two shots to make it to the big leagues but couldn't stick, Vinegar Bill Essick loved the game of baseball enough to purchase a share in a minor league team and serve as both its general manager and field skipper. He did well enough there to receive and accept an offer to manage the Vernon Tigers, in the prestigious Pacific Coast League.
During his tenure with the team, Tiger players like Babe Borton, Hugh High, Ham Hyatt, and Truck Hannah ended up playing for the Yankees. The constant dealing between both clubs enabled Essick to develop a relationship with Ed Barrow and Miller Huggins, which was cemented when Essick recommended the Yankees sign Vernon's star third baseman, Bob Meusel. He had also recommended that Barrow go after a second baseman who was playing for Salt Lake City back then by the name of Tony Lazzeri. So when the owner of the Vernon team fired Essick in 1925, the Yankees quickly hired him to become their chief scout on the west coast.
From that position, Essick became a key component of the brain trust that added a new layer to the Yankee Dynasty that was born on Babe Ruth's back in the 1920's. Essick is credited with the signings of Joe DiMaggio, Lefty Gomez and Joe Gordon as well as Frank Crosetti. Without that core four, Joe McCarthy would not have won those four straight World Series crowns at the end of the 1930's.
He continued scouting for the Yankees until 1950 and died just a year later at the age of 70. He joins Paul Krichell and Tom Greenwade to form the holy trinity of Yankee super scouts.
Essick shares his birthday with this great Yankee first baseman and this former Yankee pitcher.


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Friday we had a cookout. We had: coco, toss salad, shaggy dogs & spaggetti.
I know you don't like Girl Scouts but you would like it here.
It is funny to see what my younger self wrote home.
Let's hope Girl Scouts & Boy Scouts continue to bring new experiences & happy memories for many more years!


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The fascinating new PBS documentary, "The Ghost Army" (airing tonight on KCTS), tells the story of some crafty Americans who were tasked with the job of punking Hitler.
We are talking about the 1,100 or so G.I.s who served in the 23rd Headquarters Special Troops, a "field deception unit" entrusted in the summer of 1944 with creating the illusion of advancing tanks and troops across Europe, designed to fool the Germans.
Made up of artists, designers, set builders, sound engineers and other creative types, this ghost army successfully confused the enemy — and seemed to have a wonderful time doing it, even if their work was intended to draw fire upon themselves in order to give an edge to Allied troops.
Ahead of and alongside the D-Day invasion, the ghost army traveled with instruments of trickery and outdoor stagecraft, including elaborate recordings that mimicked pontoon-bridge construction and tank movements.
To keep themselves entertained, they kept private sketchbooks of war's everyday horrors, destruction, banality and companionship. (Concurrent to the making of the documentary, an exhibition of the soldiers' artworks has made its way to several museums.)
Their contributions to winning the war were kept classified for four decades.
"The Ghost Army's" idea of deception seems like a quaint and delightfully absurd notion compared with the many deceptions involved in today's war on terror. Suicide bombers and the makers of improvised explosives must also invent ways to sneak around and be clever.
And what is a drone, meanwhile, if not an elaborate and brutally efficient riff on the remote-controlled toy?
Once more I am struck by the shape and texture of World War II, and how, for all its many horrors, can still provide fresh stories of teamwork and bonhomie.
Watch it
"The Ghost Army premieres at 8 tonight on KCTS.


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Bring some vibrant Fluffy Style to your baby's stash!
With a bold green background and colorful mix of purple, pink, blue and white circles, Bubbles is sure to brighten your day!
Our prints are:
- Printed on the same high-quality, leak-proof PUL as our solids
- Available in snaps or aplix
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- Limited Edition, there are only a select number of each print available!
*****Flash Giveaway Entry Info*****
Ends TONIGHT at 8:15 pm CST
Leave a comment on this post with what you love about the new Bubbles print or who you want to win it for!
***Open to US & Canada, Giveaway ends 7.21 at 8:15pm CST, Winner will be announced tonight after all Fluffy Style Flash Giveaways are done (approx 10 pm CST)***


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Ethical IT Company: IT Itch Introduce Round Up For Charity.
Looking for an ethical IT company? Every year at IT Itch the employees are given a few days off work to help out their favourite charity. So, instead of beavering away trying to magnify their clients web presence, IT Itch employees can often be found on the roadside collecting money for worthy causes, or rolling up their sleeves and doing the nitty-gritty of volunteer work. Some even choose to dress up in animal costumes to protest the cruel treatment of battery hens, or organise rallies to protect threatened rainforests. Some even risk getting arrested.
We allow this because ethics are important to us. Very important. Without ethics we would merely be another uncaring, dispassionate IT company not interested in our social obligations. With ethics we become part of our wider community, a participant rather than an exploiter. We become instigators for positive social change, and we can assert that the very purpose of our business is NOT to make money but to enrich our employees, customers AND our community.
- IT Itch CEO
This participation in ethical practises trickles down to the employees daily lives – to their working lives. But what about their customers? They want to lend a hand too, but often they work in companies that don't allow for such a full participation in community activities. Luckily, the Happiness Boffins at IT Itch have been working on this problem. Over the coming months they will be introducing a number of initiatives. The first initiative is called "Round Up For Charity".
Round Up For Charity will make it easy for customers to make a donation to charity – and they won't even have to stand on the roadside with a donation bucket to chip in! During checkout, customers will be able to round up their purchase to the nearest dollar and give the difference to a charity of their choice. Round Up For Charity will make supporting a great cause a cinch. Customers just need to check the box to round up their order to the nearest dollar and they can donate the difference to the charity they feel they would most like to support. They'll barely notice the difference in their bill, but together, customers can make a significant contribution.
Round Up For Charity is currently available on the IT Itch website for customers purchasing domain names, web hosting, SSL certificates, and email plans. For premium purchases, such as search engine optimisation consulting, web design and digital marketing, a sales consultants will ask clients if they would like to join in.
Customers can donate to one of the following charities:
- Hope for Haiti has improved the lives of hundreds of thousands of Haitian children and their families for more than 20 years. When you donate, 96% of every dollar goes directly to the Haitian people.
- Juvenile Diabetes Research Foundation is a leader in setting the agenda for diabetes research worldwide. The largest charitable funder of type-1 diabetes research, this foundation has donated more than $1.5 billion since 1970. Its mission is to find a cure for diabetes and its complications.
- Arizona Humane Society (AHS) is the state's leading animal welfare agency. AHS operates the largest shelter-based trauma center in the southwest and runs the only animal rescue and cruelty investigation program. As a non-profit organization, It relies solely on donations to safeguard, rescue, shelter, heal, and advocate for more than 44,000 animals annually.
If you have any suggestions on how IT Itch can become more of an ethical IT company, please contact us.


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Teen Art Lounge is a monthly night for young artists to hang out, make art, meet other artists, and learn new techniques and processes with other teens at the Walker. Intended for ages 13 to 18, activities are drop-in and occur every third Thursday of the month. Gallery admission is always free for teens, thanks to Wells Fargo.
For details, visit facebook.com/walkerteens.
February Guest Artist: Jay Heikes
Join Jay Heikes, one of the artists featured in the exhibition Painter Painter, as he shares his process of material alchemy.
Based in Minneapolis, Heikes creates paintings, drawings, sculptures, videos, and installations that often explore processes of regeneration or themes of stasis, corrosion, texture, and alchemy. In many of his pieces, he appropriates and alters images from sources such as obscure MTV videos, cult films, and underground album covers to comment on the relationship between word and image, cultural stereotypes, and personal narrative.


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The 12.5-megapixel HZ25W combines the compact size of a pocket camera with the larger zooms more common to DSLRs: a 26mm wide-angled lens with 24x optical zoom, in this case. It can also shoot 720p HD video in H.264 format.
There's no HD output, though. On the upside, the HZ25W (aka WB5000 in Europe) can handle uncompressed RAW images, in addition to standard JPEG files.
Aside from manual controls, aided modes include optical and digital image stabilization, smart face recognition, blink detection, and automatic adjustments to accommodate the color, brightness and movement of what you're shooting.
Update: The HZ25W is scheduled to hit U.S. shops in October at $400. [Samsung]


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I want to reinstall Windows Xp soon, as I got a virus and after cleaning the computer doesn't work as smooth as before. I gives some strange erros and sometimes it justs hangs up... I want to backup Outlook Express emails and settings before reinstall, and restore afterwards. Any help?
Well you've chosen the wrong forum mate . Anyway, we're always friendly to help, so you can find you're outlook express data here:
C:\Documents and Settings\<account>\Local Settings\Application Data\Identities\{<some hash>}\Microsoft\Outlook Express
Thank for help.
I find a very good solution:


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Analog Recording Console Forum
Recording Console Info for Amek / TAC, Calrec, MCI, Neve, Calrec and more!
Series 2400 Ground Mod?
Founded in 1973, Soundcraft first made its mark with the launch of the Series 1, the first mixing console in a flightcase.
Moderator: GJC Designs
Re: Series 2400 Ground Mod?
The only place you may want to use a bipolar el cap (with a film bypass) is the output of the EQ sction. That can swing dc offsets positive or negative depending on frequency sweep positions. The rest can be polarized low impedance caps. Just position them with + dc facing the + pin. Don't use OPA134 except for the fader amp, it's a single. A LME49710 is better.
Jim Williams
Audio Upgrades
Re: Series 2400 Ground Mod?
Thanks once again Jim,
I really appreciate you taking the time to answer my questions.
Very interesting to hear what you say about the eq output cap. I hadn't considered that.
Wrt the chips - my desk seems to use single chips (loads of various fairchilds, I think) rather than dual channel chips (like the spare channel I have from a later desk).
On mine there is a single TLO71 at the mic/line pre which I was thinking of swapping for the OPA134s. I have heard they are similar in sound only with better bass. I have also heard that those LMEs are very good chips. I have just ordered chip sockets for my input channels to allow me to try a few flavours.
Thanks again,
Re: Series 2400 Ground Mod?
Slight correction to the above - if I am reading the board/schematic properly it looks like I have one TL071 in the mic pre and the line pre has a dual UAF772TC, which is split with the low pass filter.
I might try a few OPA134s in the mic pres for different flavours but I'll probably keep the line pre chips all the same as each other for a consistent sound, once I have decided what to use (or even whether to change them.
With the LMW 497**s do I need local decoupling on the power rails? If so, what's a good value? Does anyone know the current draw on these chips?
Also (back on topic) if anyone has a copy of the Soundcraft 2400 grounding mod sheet I would be most grateful if I could have a look. So far I've drawn a blank on the net.
Thanks for all your help,
Re: Series 2400 Ground Mod?
Well then...
I have modded 8 channels completely, both recapping and cutting the earth trace.
Unfortunately, on my input cards the only eay to cut the trace was to cut a line around the input/output connectors separating them from the thick earth trace (using a dremmel tool). Gosh that hurt. I know it is in the interest of improving the desk's sound but it isn't enjoyable hacking vintage gear.
As I suspected, the improvement would only start becoming apparent after I had done a few channels. As you'd expect, the amount of hum that each individual channel adds is also dependent on the number of addition earth loops there (i.e. unmodded channels).
The difference is now noticable. I can't quite see why I only had a partially modded desk to start with. Odd.
I now have Burr Browns in the first 8 mic pres and I think I'll leave it at that - I'll leave TL071s in the rest. I haven't had a chance to critically compare these 2 chips yet.
I was wondering whether it might also be fun to wire in some transformers on a few mic pres. Does anyone have suggestions for good sounding but cost effective transformers for the job?
Thanks for any advice, as usual.
Re: Series 2400 Ground Mod?
Hey just bumping this.
How did the mod go in the end?
It appears our 2400 has also had the mod partially done like yours - with the star ground being installed and a copper bar running along under the channel strips joined to the channels by thick green wire. However, the original grounds from the ribbons were not cut. All of the channels were done but the patch bay was left untouched......was yours similar? How odd, I wonder why people did half the mod, and how many more desks out there are half modded?
Just thought it was interesting that someone else has encountered the same issue
Re: Series 2400 Ground Mod?
I use Rensesas 2SA1084's for the input transistors. I also remove them from the EQ section. The 1084's are .7 nv/hz/sq noise, best available.
Jensen makes a special mic input transformer for those transistor front ends and it will fit. It will degrade the noise specs a couple of db's.
Jim Williams
Audio Upgrades
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From a distance, the Maricopa County sheriff's patrol car parked near the entrance to a school parking lot suggests the presence of a uniformed deputy, sitting vigilant behind the wheel – a 9 millimeter Glock on his waist, a Remington shotgun nearby, and a bulletproof vest snug under his tan shirt.
But the man behind the wheel is no deputy.
He is retiree David Bennett, a volunteer with the armed posse that Sheriff Joe Arpaio recently dispatched to patrol school zones in metropolitan Phoenix. It is the sheriff's answer to keeping students safe in the aftermath of the Newtown, Conn., school shootings in December that left 26 people dead, including 20 children.
It is also at least a glimpse of how schools might look if the National Rifle Association had its way. In the wake of the Sandy Hook Elementary massacre in Newtown, the NRA proposed putting armed guards at the entrance of every school. It vowed to help train ex-cops and other volunteers for the task. Here in Phoenix, Sheriff Arpaio has essentially already taken the lead.
School administrators did not respond to calls requesting comment, but among the parents interviewed, the response was favorable.
"I think it's good for the community, I think it's good for the schools," says Karen Brinkman, who has children in Maricopa County public schools. "There needs to be a presence there."
But critics accuse the publicity-prone Arpaio of exploiting the school tragedy for self-promotion. They also question the effectiveness of random patrols outside school grounds without input from school administrators and state government.
"The events in Newtown should be addressed by the governor, legislature, and county and local officials," Randy Parraz, president of Citizens for a Better Arizona, said in a statement.
In her State of the State speech earlier this month, Gov. Jan Brewer (R) proposed more resources to place armed officers inside schools but opposed the idea of arming teachers, as some people across the country have suggested.
Arpaio says trying to get various groups to agree on the best way to tackle school safety could take months. And he saw fit to take quick action on his own.
"Unfortunately, you've got a lot of politics involved in this," he says.
Patrolling outside schools in communities north of Phoenix is just the latest job for members of Arpaio's posse – many of them retirees like Mr. Bennett. Seeking extra help for his department, Arpaio created the posse in 1993 to patrol malls during the holiday season. Today, they check in when people call police worried about someone's health or safety, transport injured inmates to hospitals, and help with traffic control. They also provide security during the sheriff's controversial workplace raids targeting immigrants working in the country illegally.
A local CBS affiliate, KPHO-TV, investigated the posse and found some volunteers have a criminal history that includes offenses such as assault, drug possession, and domestic violence. More than 400 of the 3,000 posse members carry firearms.
The sheriff stands by his posse and says its saves millions in taxpayer money. The same taxpayers would be responsible for any mishaps involving posse members while on the job.
Mr. Bennett pays little attention to the criticism surrounding the posse's latest assignment. He notes that members always work under the supervision of deputies.
"The deputies do the heavy lifting," he says. "We do the clean-up work, you might say."
Bennett is prepared for the worst. But chances are slim that he will find himself in a situation precarious enough to warrant use of his weapons, he says. In his 10 years with the posse, he has not fired a single shot while on duty.
"I hope I never do, but in the event that that would happen, one must be trained in how to and when to," he adds.
Whatever the job, Bennett says his duty is to respond to the sheriff's orders and make sure "that I'm making contributions to the community."
With that in mind, the building contractor signed up for the posse a decade ago as he eased into semi-retirement. He went through various levels of training for nearly a year, including 100 hours on firearms alone to earn his certification. Like all posse members, he had to buy his uniform, guns, handcuffs, and other equipment. He spent about $3,000.
These days, Bennett devotes much of his time to the posse. Last year, he put in 2,000 hours on posse business, he says, about half on patrol and half on administrative work as commander of his area's volunteer group of some 60 members. They take turns watching for anything suspicious around 14 schools in the communities they patrol.
When children and school principals wave as he makes his rounds, he feels good about his service.
"As posse members, we are the eyes and ears of the community," he says.
Miles away, Luis Fuerte is at Frank Elementary School – one of 59 schools on the posse patrol list – to pick up his little boy and goddaughter. Recently, he was shaken by the arrest of a 10-year-old boy, who was threatening to stab a student at the school. So he has no qualms about having the posse keep an eye out.
"If my kids are safe, then that makes me feel a lot better," he says.


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Tagged: Most Leadoff Home Runs (MLB)
News of the day…..
Well, some news occurred this weekend and today, both Phillies and non-Phillies related.
First, Phillies related news. Phillies.com has reported during the weekend that the Phillies are showing some interested in former Dodgers shortstop Nomar Garciaparra. Garciaparra, who was only able to play in 55 games during the 2008 season, most of which were played in the second half of the season, after returning from an injury, batting .264 while hitting eight home runs and 28 RBIs, is a career .314 hitter after 13 seasons playing for the Red Sox, the Cubs and the Dodgers, where he has a combine total of 1702 hits for 5426 at-bats in 1369 games, knocking in 920 RBIs while scoring 910 runs. Of his 1702 hits, he has 362 2Bs, 52 3Bs and 226 HRs for a total of 2846 total bases. He also has a .525 slugging percentage and a .363 on-base percenatge. Nomar, beside playing shortstop, has also played third base and first base. If the Phillies do sign him to a deal, which will probably be for no more than one year, he would more than likely be the right handed bat that they'll be wanting to come off the bench against lefthanded pitching to complement left hander Greg Dobbs. We'll see if they will be able to get him. But, if they do, and he returns to his earlier form, other teams may not like to face a combo of Dobbs and Garciaparra coming off of the Phillies' bench (depending on which of the lefties they still have (Matt Stairs, Geoff Jenkins) that they don't trade).
Next, the Philadelphia Eagles yesterday afternoon knocked off the NFL Champions New York Giants, 23-11. I am sure that Giants fans are still not believing this. Hate to break it to you guys, but it actually happened. And you can all thank a certain thigh shooter for this lost. 🙂 Anyway, next stop for the Eagles, Phoenix, and a date with those other Cardinals, the ones of the football variety. Hopefully, these Cardinals won't realize that they're in a championship game until its over.
And lastly, the votes are in, and the newest members of the Baseball Hall of Fame, via the Writers' Ballots are….drum roll please ladies and gentlemen….Rickey Henderson, in his first year on the ballot, and Jim Rice, on his 15th and last year on the ballot.
Rickey Henderson, formerly of the A's, the Yankees, the Blue Jays, the Padres, the Astros, the Mets, the Mariners, the Red Sox and the Dodgers, was elected, on his first year of eligibility, with 94.8 percent of the votes from the Baseball Writers' Association of America, being placed on 511 of the 539 ballots cast. Henderson, who has played from 1979 to 2003, is considered the greatest leadoff hitter in baseball history, and is the current leader in stolen bases with 1406 and runs scored with 2995. He also has the record for the most steals in a season, stealing 130 bases in 1982, while also having the most lead-off home runs in Major League history with 81. Henderson, in 25 seasons, has a career batting average of .279, with an on-base percentage of .401 and a slugging percentage of .419, has 3,055 hits, 510 of which were 2Bs, 66 3Bs and 297 HRs. He has won the AL MVP in 1990 and has two world series rings, being a member of the 1989 A's and the 1993 Blue Jays World Championship teams.
Jim Rice, formerly of the Red Sox, was elected to the Hall in his fifteenth, and final, year of eligibility, with 76.4 percent of the vote, being named on 411 of the ballots. A member of the 1975 American League Champions Red Sox, Rice, who spent his entire 16 years career (1974-1989) with Boston, ended his career with a .298 batting average, with a slugging percentage of .502 and an on-base percentage of .352, has 2452 career hits, knocking in 1451 RBIs, while scoring 1249 runs, hitting 373 2Bs, 79 3Bs and 382 RBIs. His career totals in hits and home runs, along with his 4129 total bases, are all Red Sox career marks for a right handed batter. He won the AL MVP in 1978, as well as being a member of eight AL All-Stars teams. Rice's selection has been an uphill climb, with him gathering more votes each year he was on the ballot.
Congratulations to both Henderson and Rice on their election, and hoping that the third highest vote getter on the ballot, Andre Dawson, with 67 percent (361) of the votes, will get the nod next year.


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Does anyone have any experience using and/or horror stories about the VIVO TVs which DickSmith are currently selling?
http://www.dicksmith.co.nz/product/GE6808/vivo-23-6-quot-60cm-full-hd-led-lcd-tv and http://www.dicksmith.co.nz/product/GE6825/vivo-31-5-quot-80cm-full-hd-led-lcd-tv
The guy I spoke to in the store today said they are a new brand on the market, they've been selling for 6 months, and haven't had any returned for any issues yet.
A little bit of internet research suggests they may have LG panels in them. Don't really know if that's good or bad!
At the end of the day, I want a cheap FullHD screen for the kids XBox360; the current 12 year old CRT TV isn't cutting the mustard any more...


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Colorburst Lipgloss
Revlon Colorburst Lipgloss is a lipgloss that retails for $7.49 and contains 0.2 oz. ($37.45 per ounce). There are 21 shades in our database, which you can select from in the View a Shade dropdown menu below or jump to these sections: Review, or Description.
The average rating based on all reviewed shade(s) in this formula is shown below.
NEW SHADES for your ESCPAISM look! Revlon ColorBurst Lip gloss for lips that shine with killer color. This weightless gloss makes lips pop with 5X more shine than patent leather Available in 4 new summer shades: Crystal Water, Bellini, Sizzle and Sunbaked. A pop of weightless color with vivid, mirror-like shine. Outshines everything but you! • Micro-crystal formula for 5X the shine of patent leather • Plush applicator shaped to curves of your lips for smooth, even application of colour • ColorBurst's Elasticolor™ technology for rich color with a weightless feel • Moisturizers and anti-oxidants such as sweet almond oil and vitamin E conditions and improves lip texture.
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Reader Reviews
Based on 3 Reviews, 34 Quick Reviews
The Good: Easy To Apply (19), Great Value (15), Creamy (11), Moisturizing (8), Smooth (5), Long-wearing (4), Travel-friendly (3), Blendable (1)
The In-Between: Non-sticky (12), Highly Pigmented (11), Thick (8), Buildable (6), Scented (6), Sticky (5), Sheer (4), Thin (1), Flavored (1)
The Bad: Uneven (1)
3 Written Reviews
By Jade 5 years ago.
I'm completely in love with this lipgloss! It's a beautiful shade and the finish is is really lovely, plus it leaves a nice subtle stain as it wears away. The texture is truly non sticky - it just feels like I'm wearing lip balm. Oh and it's hydrating!! I think this is my new favourite lipgloss formula!!
By Jade 5 years ago.
I love this shade, it's a complete workhorse for me - total no brainer, throw-it-on shade.I LOVE the formula - it's (truly) non sticky, hydrating and comfortable to wear.There is a somewhat chemically scent, but I find it tolerable - I cannot wear most drugstore lipglosses due to their scents.
By Jade 6 years ago.
This product is every bit as good as Christine says. I tried it on, expecting it to not to really suit my warmer undertones, but it is SO VIBRANT, it doesn't matter. It just glows.It is SO pigmented - it's like a liquid lipstick. It's hydrating. It's one of the most non-sticky lipglosses I've tried (it's noticeably less sticky than Bobbi Brown High Shimmer Lipgloss, for example).Usually I avoid drugstore lip products, because artificial scents give me headaches (I cannot wear the Super Lustrous Lipgloss formula due to the scent). I don't love the "scent" on this formula, which is somewhat artifical and plastic-y, but (to me) it's unobtrusive, and not noticeable during wear.One downside - it does bleed a tiny amount on me, but that's par for the course (for me) with highly pigmented, more "moveable" lip products.Overall: It truly is one of the absolute best lip products I've ever used. And from REVLON. Not a high end, or a mid end brand. A drugstore brand.Buy it, buy it NOW.5 stars. Worth every single star.


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The Government of Afghanistan sees Azerbaijan's experience in e-Governance as a great development model.Jun 10, 2013
Azerbaijan's achievement in the field of e-governance is highly appreciated by many countries and international organizations. This is linked directly to the successful experience of Azerbaijan in harnessing the e-Governance potential for development including several projects implemented jointly with UNDP. Since many developing transition countries consider Azerbaijan's success exemplary and set as their key aim to benefit from its experience. The Islamic Republic of Afghanistan which has always been under the spotlight of international community is also one of them.
Azerbaijan's support to the development of Afghanistan is most prominent in the area of e-governance. Following the statements made by the President of the Republic of Azerbaijan H.E. Mr. Ilham Aliyev in support of Afghanistan, Azerbaijan has further increased its cooperation with respective Afghan Government institutions. In 2012, Azerbaijan International Development Agency (AIDA) of the Ministry of Foreign Affairs allocated 150,000 USD in support of development assistance to Afghanistan through the United Nations Development Programme (UNDP). Besides this, a number of Azerbaijani Government entities have organized trainings and study tours for their Afghani counterparts and implemented some initiatives for support to Afghanistan having mutual visits. It should be mentioned that this cooperation has already been highly appreciated by Mr. Jan Kubis, Special Representative of the Secretary General to Afghanistan, among many international partners and he underlined such a contribution by Azerbaijan to the regional partnership.
The Government of Afghanistan has been repeatedly stressing its great interest in cooperation with Azerbaijan in the field of information and communications technologies. Considering Azerbaijan's achievements in e-Governance, UNDP Country Offices in Azerbaijan and Afghanistan have agreed to facilitate Azerbaijan's assistance to Afghanistan in the E-Governance. A visit of high level Afghan officials organized with UNDP assistance is one of the important steps in this direction.
A delegation of the Government of the Islamic Republic of Afghanistan headed by H.E. Mr. Amirzai Sangin, Minister of Communications and Information Technology and consisting of 26 high level officials - with majority of them at Deputy Minister level - will visit a number of Azerbaijan's governmental institutions including the Ministry of Foreign Affairs, the Ministry of Communications & Information Technologies, the Ministry of Justice, the State Social Protection Fund, the State Customs Committee, the Civil Service Commission and the State Agency for Public Service and Social Innovations in Baku. The purpose of the visit which will take place from June 09 to 15 is to study the experience of Azerbaijan in harnessing potential of e-Governance for development and to discuss their implementation prospects in Afghanistan. This event is organized by UNDP Azerbaijan and Afghanistan Country Offices, the Ministry of Foreign Affairs of Azerbaijan/AIDA, the Ministry of Communications & Information Technologies of the Republic of Azerbaijan and the Ministry of Communications & Information Technologies of the Islamic Republic of Afghanistan. It is hoped that detailed discussions and demonstration of tangible results of efficient utilization of e-Governance will set a stage for a number of similar initiatives in Afghanistan including those where Afghan and Azeribaijani specialists can work together.
This initiative occurs during Azerbaijan's two-year membership of the UN Security Council and highlights Azerbaijan's commitment to be an active participant in the solution of regional and global issues and to use the fruits of its fast growth over the past 20 years to help other nations. This cooperation helps Azerbaijan play a significant role in promoting stability and economic development in Afghanistan. Upcoming visit proves that Azerbaijan is not simply sharing its experience but also joins donor nations club to support peace and stability efforts in Afghanistan.Contact information
Ruslan Ismayil-zada, Communications Officer firstname.lastname@example.com


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I am having a SharePoint blog site. When i am trying to create a post on the blog using Internet explorer, i am getting the JavaScript error as below on the left bottom corner.
But if i revert the site to 2007 look and feel, i am able to create the post. But after doing the visual upgrade to 2010, we are unable to create the post
Error :
"null" is null or not an object.
Any help is appreciated. Thanks in advance.


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On May 8, OBCDC's board voted to select Estrada Landscape Architecture over KTU+A Planning Landscape Architecture.
The construction document phase of the Veterans' Plaza project calls for creating design documents that can be used in the construction of a new Veterans' Plaza to replace the original plaza that is currently in disrepair on the corner of Newport Avenue and Abbott Street.
"KTU+A was higher than Estrada by a significant amount," said OBCDC treasurer Dave Martin about the two firms that submitted requests for proposals (RFPs) to do construction documents for the project.
Martin said the bid differential was $49,587 for Estrada versus $61,973 for KTU+A.
"Our budget was right around $50,000 for the project," said Martin. "From that standpoint alone, there's not much to argue with."
OBCDC board member Brian Pottenger said Estrada has previously done work in Imperial Beach for a similar project. Tthat's almost exactly what we want to do here," said Pottenger.
Pottenger said his only question was whether KTU+A's bid was higher "because they did the (original) design work (on Gateway project) and know it will take that much work to do."
Pointing out Estrada's done "half a dozen or more dynamite projects in San Diego," board president Tom Perrotti said, "I'm confident either company could do this (walkway)."
"Now it's time to start fundraising," said OBCDC vice president Stephen Grosch following the 5-2 vote for Estrada.


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Pablo Daniel Osvaldo is "always proud" to be called by Italy and explained "Roma wanted me to go" to Southampton.
The striker spoke to Sky Sport Italia from the Azzurri training camp in Turin ahead of Tuesday's World Cup qualifier against the Czech Republic.
"I am always proud to be here and happy the Coach has faith in me. I am happy now, as I decided to go to England with a club that gave me good sensations," said Osvaldo.
"I found a good group of players and I am relaxed, which is the important thing. I wanted to try an experience abroad, Southampton wanted me and so I decided they were the best option for me.
"I am really happy. I need to adapt to their style of football, which will take a little time, but I have faith."
Osvaldo's last months at Roma were extremely tense amid rows with Coaches, teammates, directors and above all a terrible rapport with fans.
"Was I in exile? No, I didn't feel that way. I decided to leave along with the club, who made it clear they wanted me to go.
"What do I say to the fans? The normal fans always showed affection for me. Then there are those who don't experience love the right way and fortunately they are in the minority.
"There is an element of the fans who love football the wrong way and I could not stay in Rome with people writing nasty messages outside my house. It's not normal and nothing gets done about it, to the point where people considered it normal."
Osvaldo's rapport with the club deteriorated beyond repair after he insulted then-Coach Aurelio Andreazzoli following the Coppa Italia Final defeat to Lazio.
"I was angry after the Coppa Italia and wanted to smash everything up. I didn't attend the medal ceremony because I didn't notice it was happening. That was an ugly gesture and it was not my intention to snub the ceremony.
"Some people think I am bad, but I say what I think and I respect those who respect me."
Watch Serie A live in the UK on Premier Sports for just £11.99 per month including live LaLiga, Eredivisie, Scottish Cup Football and more. Visit: https://subscribe.premiersports.tv/


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Nutrition Facts
Percent Daily Values (DV) are based on a 2,000 calorie diet.
Servings and Times
Cups of Fruits and Vegetables Per Person: 0.5
Ingredients and Preparation
- Combine all ingredients except ice cubes in blender or food processor. Process until thick and creamy.
- With motor running, add ice cubes. Process until smooth.
- Pour into tall glasses to serve.


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Laptop for Grandma - Low-RAM operating systems
Visits (17085)
Continuing my series on a [Laptop for Grandma], I thought I would pursue some of the "low-RAM" operating system choices. Grandma's Thinkpad R31 has only 384MB of RAM.
All of the ones below are based on Linux. For those who aren't familiar with installing or running the Linux operating system, here are some helpful tips:
While I am a big fan of SUSE, Red Hat, and Ubuntu, these all require more RAM than available on grandma's laptop. Here are some Low-RAM alternatives I tried:
All three of these ran on grandma's Thinkpad R31, and all three could play MP3 music. However, I was concerned that they were not as simple to use as grandma would like, and I would be concerned the amount of time and effort I might have to spend if things go wrong.
technorati tags: IBM, DSL, Linux, MacPup, SliTaz, Ubuntu, SuSE, RedHat
Robert LeBlanc Keynote Session at Red Hat Summit
Visits (13584)
Robert LeBlanc, IBM Senior Vice President for Middleware, gave a keynote presentation at the Red Hat Summit. Here is the [26-minute YouTube video]:
I am running Red Hat Enterprise Linux (RHEL) 6.2 as my primary laptop operating system. Most of IBM's products, like Lotus Notes for email, run natively on Linux for the desktop. I have a Windows XP running as a Linux KVM guest to run a few third-party software that we are still using.
technorati tags: , IBM, RedHat, RHEL, Robert LeBlanc
Weaning off Windows XP
Comments (4) Visits (19176)
Since so many personal and corporate users are still on [Windows XP], Microsoft announced that it would provide [Extended Support until 2014]. A ComputerWorld article back in 2007 offered tips on [How to make Windows XP last for the next seven years]. From May 2009 to April 2014, all support is fee-based and non-security hotfixes are produced only for corporate customers.
If we have learned anything from last decade's Y2K crisis, is that we should not wait for the last minute to take action. Now is the time to start thinking about weaning ourselves off Windows XP. IBM has 400,000 employees, so this is not a trivial matter.
Already, IBM has taken some bold steps:
I am not going to wait for IBM to decide how to proceed next, so I am starting my own migrations. In my case, I need to do it twice, on my IBM-provided laptop as well as my personal PC at home.
Hopefully, this will position me well in case IBM decides to either go with Windows 7 or Linux as the replacement OS for Windows XP.
technorati tags: IBM, Windows, Windows XP, Windows 7, Linux, Ubuntu, RedHat, RHEL, RHEL6, Lotus, Lotus Notes, Lotus Symphony
Day 3 - Wednesday Afternoon Sessions
Visits (13662)
Continuing my post-week coverage of the [Data Center 2010 conference], Wendesday afternoon included a mix of sessions that covered storage and servers.
The rooms emptied quickly after the last session, as everyone wanted to get to the "Hospitality Suites".
technorati tags: IBM, Steve Kenniston, Real-Time Compression, LSC29, NAS, Easy Tier, DS8000, Storwize V7000, iSCSI, FCoE, AIX, Oracle, Solaris, HP, HP-UX, RedHat, Linux
Day 2 - Choosing the Right Storage for your Server Virtualization environment
Visits (14790)
Continuing my coverage of the [Data Center 2010 conference], Tuesday afternoon I presented "Choosing the Right Storage for your Server Virtualization". In 2008 and 2009, I attended this conference as a blogger only, but this time I was also a presenter.
Here are my charts on SlideShare.net:
Choosing the Right Storage for your Server Virtualization Environment
View more presentations from Tony Pearson.
I am thankful I had a great turn-out, with nearly every seat taken.
technorati tags: IBM, Storwize V7000, VMware, Hyper-V, PowerVM, zLPAR, Xen, OracleVM, Citrix, KVM, Redhat, RHEV, SVC, TED.com, Pecha Kucha


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burn is proud to introduce an all new competition to the snowboarding calendar that is all about superior style and creativity – The burn Style Session. Celebrating 20 years of stylish big airs at Air & Style, the contest is the perfect way to kick off the commemorative edition of the world's most influential and iconic snowboard comp and will go down on February 1 2013 in Innsbruck's Bergisel Stadium.
The burn Style Session will invite snowboarding's greatest legends, including Gigi Rüf, David Benedek and Terje Haakonsen, to once again compete at the infamous Bergisel Stadium on Friday 1 February to battle it out for the ultimate champion of style. Rather than honouring rotations and corks, the burn Style Session takes snowboarding back to its roots, focusing on creative riding and individual flair. Expect super tweaked methods and stylish floaty 180s to be the order of the day.
"I think it's great that burn is bringing back these old school style riders to the Bergisel Stadium. I don't think anyone ever thought they'd see these guys compete again, especially not in Big Air. I really look forward to being part of this event – it's like a piece of history," says burn team rider Arthur Longo.
Invited riders: Terje Haakonsen, Gigi Rüf, Arthur Longo, David Benedek, Devun Walsh and many more
The 20th edition of Air & Style is shaping up to be the most highly anticipated event of the season. On Saturday 2 February the crowds will gather to watch the best of the international snowboarding scene compete for a share of the €75,000 prize pot. This year the rider line up has been extended from 16 to 24 to accommodate even more world-class talent.
Returning as sponsor for the third year, burn is proud to support Air & Style as it celebrates its 20th anniversary. As well as the burn Style Session, burn activity will include the global premiere of landmark snowboarding documentary film We Ride and an exhibition at the stadium charting the fascinating history of snowboarding.


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Contact us 24/7: +1 877 678 9627
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- - Weighs approximately 0.9lbs/ 0.4kg
- Depth 1cm
- Handle Drop 12cm
- Height 16cm
- Width 31cm
From street icons to the front row, Charlotte Olympia's creations are a style set must-have, and the 'Big Kiss' clutch is no exception. Tapping the hit London label's fabulous irreverence, this red leather piece is a playful statement style. Carry yours with or without the shoulder strap to make your mark.
Shown here with: Erdem shirt, Hervé Van Der Straeten cuff, Theory pants, Christian Louboutin shoes.
- - Red leather (Kid)
- - Detachable shoulder strap
- - Gold hardware
- - Internal zip-fastening pocket
- - Fully lined in black twill
- - Zip fastening along top
- - Comes with dust bag
Product Code: 313788
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We have not been recruiting centers at all. Originally, we had intended to just do a local network around NJ, NY, and PA. However, it turned out that many centers were interested and we decided to expand. More centers mean more work and cost. About 8 centers will be sufficient for us to do the initial trial.
I don't understand- China's gymnast hero sustained a devastating sci before the olympics even began, and doctors tell her she'll never, ever walk. She should've been in the thick of clinical trials, I am confused.
Are you referring to the Chinese dancer Liu Yan, who was featured in the New York Times article and suffered spinal cord injury in rehearsals for the Olympics Opening Ceremony? I spent a day with her last year and discussed all the options with her. She is working hard to extending her recovery. I am hopeful that she will recover more.
By the way, the ChinaSCINet and NASCINet trials are for chronic spinal cord injury and she would be eligible for the trials when she is more than one year after injury.
This is very excting news Dr. Young. I know the anticipation and anxiety of chronics are buiding extensively. You can read between the lines in the posts and feel the hardship in their hearts. I know because I am one of them. But don't buy into the BS and naysayers that want to not believe that your doing everything in your power to make this happen. If everyone in the community can donate and ask their family and friends to donate as much as possible we can make this happen..
Dont forget la la dates..
Birds Fly in Flocks, but Eagles Fly Alone...
Finally something I can believe in and support. Been waiting for this............................
I am all the way with this group! Thanks Wise. I needed this.
Birds Fly in Flocks, but Eagles Fly Alone...
It was great for the the top people from Kessler, Shepard, and Magee to see people walking 6 hours a day, six days a week. People were really skeptical. Also, I was really gratified that the five neurosurgeons that we had with us all agreed that the procedure was pretty reasonable. Well, we shall see. In the coming fall, I will bring another group over. I don't know whether I would ever survive the drinking but I have noticed that my hosts are kindly "protecting" me by making sure that my glass is not completely filled and not coming to me as often for the toasting.
It was the first time that so many Americans have come to China to a military hospital to see what they are doing for spinal cord injury 8in China. I will let the people themselves tell other what they saw and concluded.
Dr. Young,
In a previous post you wrote;
"It was great for the the top people from Kessler, Shepard, and Magee to see people walking 6 hours a day, six days a week"
Are you saying that you have treated people and they are now "able" to walk for six hours?
Did I misunderstand this?