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Live chat support proves to be one of the most powerful ways of engaging your website visitors. If handled correctly, you will be able to convert your visitors to prospective customers. At times, even if a visitor does not come to your website with any immediate need for your service or product, the quality of the support that you offer in your website will impress them. They might want to try your products or services right away or at least will think of your brand as soon as they have a need. The live chat support feature in your website could work wonders for your brand. Make sure that you are tapping the fullest potential of this platform.
How successful you are with your live chat support efforts depends on two major factors namely the quality of the chat support software that you are using for your website and secondly on the support skills of your live chat support agents. In this post, let us focus on how you can effectively train your live chat support agents because you may have the best of the best live chat support software available in the industry but if your agents are not good then the overall effectiveness of the support that you provide will be affected. Here, we cannot deny the importance of selecting the best chat software and at the same time, we should also ensure that the best software that you have selected is utilized well by your chat support agents.
Aspects of Live Chat Support Agent Training
Chat support agent training consists of three major components.
1. Training to handle the chat software
2. Product training
3. Training on chat dynamics
When you are training your agents you need to make sure that, your training is well balanced and that it covers all the components mentioned above. You cannot expect training effectiveness if one of the areas is missed out or underemphasized. You will have to therefore create a very clear training plan for your agents so that they are able to do justice to their role as chat support agents. Let us now discuss in detail each aspect of chat support agent training.
1. Chat Support Software Training
The presumption here is that you have selected the live chat support software based on our post on the criteria listed in "Adding Live Chat In Your Website – Why And How?" and that you have the best software in place, installed and ready to use. The chat software should be tested fully by someone who knows to operate the software fully before the agents are trained.
Before you can let your support agents to start taking live chat in your website, first they will need to understand how the chat software you have embedded in your website works. Here are the different stages of the training process.
a) Familiarization with the interface – Before any training is given to the agents, let them explore all the features of the chat software on their own. Let them go through every feature in the software interface. This will give them time to familiarize themselves with the chat interface. Delays in the response take place when the support agents are not familiar with the chat interface. They will spend more time in searching for the buttons. For example if they need to send a response from the canned response they should be able to quickly access the canned responses section and find the relevant response in just a matter of couple of seconds.
b) Familiarization with the canned responses – As a next step, every agent should have a complete knowledge on the canned responses that you have uploaded. It is best if they can set up the canned responses themselves or if you have already set up the canned responses then let them carefully go through every response without making any changes to the response. Instruct that they should not be making any changes to the responses in the canned section. At the end of the training, every agent's ability to retrieve the appropriate response in the stipulated time has to be tested and if required further training should be given.
c) Reporting features – One of the greatest advantages of live chat software tools is that you will be able to generate impressive after the chat reports. You will be able to extract the chat transcripts of all or specific chats for a given period. You can generate reports based on chat time, geographic location of the visitor, chat interest and so on. Your agents should be trained to extract the required reports and make the best use of this feature.
2. Product Training
Your agents have to be completely familiar with your products or services that you are offering. Depending on the nature of the support that they offer, they need to be given the product manual. The manual should have complete information about the products or services you offer, the features and so on. The support levels could be discussed as follows:
a) Non-technical support as in the case of pre-sales support
The support agents employed to provide pre-sales support play a very important role in terms of increasing the sales level. Their performance will affect your organization's bottom line directly. You will therefore need to have the best support agents onboard to handle pre-sales support. Just because these agents are dealing only with pre-sales support, it does not mean that they should not be given technical training. These agents should know your products and services, its features, selling points as well as its weaknesses. Without adequate understanding of the products or the services you are offering, it is not possible to convince a visitor and convert them into customers.
Your agents should also be instructed not to engage in hardcore marketing tactics. This will chase the visitors away from your website. They should make use of subtle marketing techniques. The idea here is that the chat support agents should be there to provide support to your visitors that are interested in your products and services and not market your products. Only experienced chat support agents will be able to handle this effectively.
b) Technical support as in the case of post-sales support
Here you should have technically sound agents in place. They should be able to understand the queries and concerns of the customers in the shortest time possible. It is like going to doctor for treating your ailment. An experienced doctor will be able to diagnose accurately your health issue and recommend suitable solution correctly the first time. Whereas, an inexperienced doctor will go by trial and error taking a long time to narrow down to the right ailment. Meanwhile, your body's condition will be deteriorating. The same applies to your chat agents that are engaged for offering technical support. They should have a thorough understanding on the nature of the problems and the immediate solutions to the problems at hand.
During the training phase, you should expose your agents to a variety of troubleshooting scenarios before which they should be given complete product training. It is one of the industry's best practices to give a product manual to your agents.
Create fictional troubleshooting scenarios for your agents to resolve. Time their chat to see how fast they are able to identify the problems and how quickly they are able to provide the resolution.
Here, the agents should be trained to use important chat software features such as remote assist whereby the agent can take control of the desktop of the visitor and provide the required solution.
Even the chat agents that are going to be used for technical support should be familiar with the chat support software fully so that they can focus fully on providing solutions to the visitors rather than tussling with the software features.
If the pre-sales support agents convert visitors to customers, the role of the post-sales or technical support agents is to retain the existing customers and make them into loyal customers.
3. Training on chat dynamics
Another important aspect of your chat agent training is chat dynamics. Your chat agent may have a good knowledge in the chat software features. They will also have excellent understanding of your products or services. However, if they do not have the right chat dynamics then the outcome could be disastrous. What do we mean by chat dynamics?
Getting the information from the visitors with minimal questions
Not all the customers will be able to give you all the information that you need to give them the solution. In the first place, they will not know what kind of information you will need for you to give them the solution. The role of the chat support agent is to extract the information required from the visitors. At times, this could be done through the canned responses but in many times, the chat agents have to use their own chat handling skills to understand the issues. If the chat agents are going to ask too many questions then the user or the visitor may get frustrated. Your agents should be trained to extract information from the visitors in the shortest and the most effective way possible.
Acquiring the contact information
If you are keen on increasing your leads then you need to focus on this aspect of the chat support more carefully. Not all the visitors will fill correct contact details in the pre-chat survey. Therefore, before proceeding any further with the chat, the agents should try to capture the contact details correctly. The visitors could abruptly end the chat or they may get disconnected due to internet connection issues. In such cases, you will lose that lead forever if you do not capture the contact details forever.
Using on-hold messages diligently
The agents should be trained to use the on-hold messages intelligently. If it is going to take few extra seconds to provide the information to the visitors then they should be told that they may have to wait and that their patience is appreciated. Otherwise, they will not know whether you are still in chat or that you have left. To avoid this confusion and visitor frustration, you will need to make use of the on hold messages. However, you cannot put the visitors on hold for every alternate question that they ask. Test the ability of the chat agents to handle such situations effectively.
Handling difficult visitors
You will have train your agents not to take things personally. On any given day, there could be more than one difficult chat visitors. They may throw unpleasant words or use abusive language. Your chat agents cannot retaliate with the same kind of language even if the visitors are wrong. You need to therefore make it a point to educate your chat agents that they should continue to use polite and diplomatic language. No matter how abusive customers turn.
Your chat agents should also know how to block a visitor from sending further abusive messages using the block feature in the live chat software. This should be part of the chat software training and chat dynamics training should teach them when they can block a visitor from sending messages. The agents should not rush to block a chat without trying to pacify the customer or the visitor. Blocking the chat should be used as the last resort.
Making commitments
Your chat agents should be made to understand the seriousness of making commitments that they or the organization cannot meet. Making a commitment in a chat is like giving it in writing. As the chat agents are representing your organization, you are expected to honor and own their commitments. They should know what are the things that they could commit and what are the things that they cannot commit. If the visitors are cornering them the agents should be trained to indicate to the visitor that someone from the organization will revert to them without making any firm commitments at the same time not losing the lead to the competitors.
Attitude training
Not many companies focus on this aspect of training when it comes to giving an orientation program to the chat support agents. Why it is important to give attitude training to the chat support agents. If you happened to have less motivated chat agents in your team, they will not be keen on helping the visitors in your website. They will rather be keen on closing the chat as early as possible. They will make it so obvious the visitor will hesitate to ask more questions. This will be one of the biggest mistakes that a chat agent could do and the worst disservice to your brand. Your chat visitors will not think that you have a bad agent on the support desk but they will conclude that your brand offers poor support and that you are not a customer-oriented company. You would have spent several days, why several weeks to pick your chat software to give your visitors optimum chatting experience but all those efforts will be ruined by your chat support agent who is not exhibiting the right attitude towards your valuable customers. Regular audits need to be done and you need to remove such support agents from your team.
As you can easily see here that both live chat support software and the ability of the chat support agent both matter. You cannot therefore underestimate the importance of adequate training of your chat support agents. As your chat agents become your brand ambassadors, they need to be astute while dealing with the customers. They are your prospective customers' first point of contact. You will therefore need to make certain that your first impressions are impressive enough to make the visitors come back and do business with your brand.
One of the tendencies that we see among the business owners is that they choose their chat software
programs randomly or just based on the cost factor. As a result, what happens is that you end up embedding some mediocre software tool for handling chat. This affects the productivity of your chat agents as well as the quality of the chat handled by your chat agents. Poorly handled chats are nothing but bad representation of your brand name. It is therefore important that you invest enough time in selecting the right chat software tool.
Failing to pick the right chat software tool will force you to opt for new software within a short time after your installation. This will waste your time and also the time of your support desk staff. Your chat support agents will have to go through the chat software training from scratch as the user interface will be different and one needs to familiarize oneself before handling chats effectively.
Give importance to live chat support in your website as it can bring you more business to you than some of your sales representatives. Always deal with the most trusted chat support software companies to get the best results.


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Tesoma in Tampere, Finland.
It was just a little after high noon and sun is already going down. Not much llight these days here.
What a great B&W shot with just a little twist of sunlight against flash ;-)
More this weekends B&W's here
Midday in Tampere, Finland
Posted by Kenobiitti at 20:00
Labels: monochrome monday, tampere
5 comments:
- Dragonstar said...
Excellent photo! Your composition is perfect. It gets dark enough here in the winter, but nowhere near as dark as Finland. It wouldn't suit me, but it makes for brilliantly dramatic photography.
- 2.12.12
nice atmosphere b&w just fits
- 3.12.12
nice atmosphere b&w just fits
- 3.12.12
- HansHB said...
Great B&W photo!
There is no snow here in Trondheim. the rain took it some weeks ago. But, it is very cold. Today -14!
- 3.12.12
- Prairie Jill said...
Oh, this is beautiful! I love the light as the sun starts to go down.
- 7.12.12
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subset: commoncrawl


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Protecting Farmland with the Community Preservation Act - There's a State Program That Can Pay Much of the Cost
by Bob Wagner, Hatfield CPC Chair, Coalition Steering Committee
Apr. 2013: For many CPA communities, protecting farmland is a popular use of CPA funds under the Open Space category. The Act defines Open Space as including, "land to protect existing and future well fields, aquifers and recharge areas, watershed land, agricultural land, grasslands, fields, forest land…"
Farmland is a critical economic, environmental and scenic resource in the Commonwealth. In recognition of this importance, the state has funded a farmland protection program since 1977. One of the first in the nation, the Agricultural Preservation Restriction Program (APR) managed by the Massachusetts Department of Agricultural Resources has protected over 67,000 acres across the state. The APR program offers landowners the option to sell a permanent conservation restriction on their eligible farmland. The land subject to an APR remains in private hands, and of importance to many communities, it remains on the tax rolls and continues to be managed by the property owner.
CPA communities can partner with the APR program to protect local farmland. In fact, the state now requires a local match of up to as much as 20% of the cost of an APR. CPA funds could be an excellent source for this local match.
The local matching requirement is intended to promote a local commitment to agriculture and protecting farmland. To further encourage this commitment, the state will reduce the local match required if a community has taken certain actions to demonstrate its support for agriculture and farming. The local match can be reduced to as low as 5% if the community has, for example, adopted a Right to Farm By-Law, established an Agriculture Commission, or adopted zoning by-laws that conserve land for farming, such as cluster zoning or transfer of development rights.
One challenge of using CPA funds for matching APR projects is that the APR program has a year-round, rolling application procedure. Thus an APR project may be approved and ready for closing at any time during the year. Since all CPA projects must be approved by a community's legislative body, there could be timing issues that might frustrate the use of CPA funds for the APR local match.
To avoid timing issues, some Community Preservation Committees recommend that the legislative body transfer CPA funds to the municipality's Conservation Fund ahead of time. Not all communities have a Conservation Fund (authorized under Section 8c of Chapter 40), but for those that do, funds can be expended to acquire APRs without waiting for a Town Meeting vote. One point to be aware of: a letter from the Department of Revenue makes it clear that the rules of CPA need to follow the funding once it is transferred into a Conservation Fund.
Lastly, Section 12a of the CPA legislation requires that municipalities have ownership (or co-ownership) of any real property interests acquired with CPA funds. If CPA funds are used towards the purchase of an APR, and the state of Massachusetts will be the holder of that APR, the town should be listed as a co-holder.
If protecting farmland is important to your CPC, it will be critical to stay in touch with your community's Agriculture Committee, Conservation Commission, any local land trusts in the area working on farmland protection projects, as well as the APR program's representative for your region of the state to be aware of any possible local APR projects well in advance.
The growing popularity of local food and agriculture means that protecting farmland can be a very exciting, highly visible and rewarding project for CPA funding. Protecting farmland not only preserves open space, but also supports the local economic contributions of agriculture to communities, helping them to better plan for the public services associated with developing farmland.
CPA funds have been used to match the APR program in a number of communities, including Southwick, Acushnet, Amherst, Hadley, Whately and Northampton.
Bob Wagner is Chair of the Community Preservation Committee in Hatfield, a member of the Community Preservation Coalition Steering Committee, and former Senior Policy and Program Advisor at American Farmland Trust.


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Long White Wooden Vanity With Double White Sink On The chairs for bathroom vanity
On the other hand, the long white wooden vanity with double white sink on the needs to become corrected accordingly anything matches your position, particularly when you're working. Furthermore, sitting the drawer with yoga ball as the bottom will help to do the heart work out consistently, with out so much as trying. However, it could lead to a deadly harm if the chunk becomes deflated whenever you are sitting . Thus, in the event you really into this small bath vanities just make sure you pick the ball using burs- or – puncture-resistant label.
The 3rd version of the alluring swimming small rustic bathroom vanity is really a drawer of the light brown present day pool drawer. This drawer is created from metal content along with skin that is natural coloring resistant to heat and water. This drawer model may be utilised in outdoor and indoor swimming pools. Resistant to several heaps with a beautiful and luxurious ergonomic design. The previous model of the long white wooden vanity with double white sink on the can be a floating swimming-pool drawer. This version of a drawer manufactured from plastic and fiberglass material that's powerful and resistant to the weather. Additionally, it can be used in hot water and also works for all heaps. It is suitable for private pools. It has a drink cabin that you can employ to flake out and enjoy the great thing about the atmosphere of swimming pool. Thus, that the attractive pool drawer design are you going to choose?
Besides, an long white wooden vanity with double white sink on the which is also utilized as a bathroom vanity with large drawers is extremely popular, particularly among those who would like to do reading for fun. If you're one of the individuals, you might be interested in purchasing an arm drawer which is made of fabric material plus also has a thick chair cushion, so which makes it comfortable to sit down for quite a very long time. You may even pick an arm drawer using a high backrest as well as put in an ottoman for a footrest to boost the comfort. If you wish to have your drawer to be the reading drawer, then you also have to look closely at this height of its arm-rest. Try not to get it too high but likewise maybe not overly very low. The right elevation of the arm rest enables your arms to take the ideal spot when leaning during a book reading.
Acrylic is really a kind of plastic that looks like a glass. Nevertheless, the oil has a few features which allow it to be more advanced than glass. Certainly one of the advantages that it includes is your flexibility that makes it perhaps not easily damaged and can be particularly simple to cut, drilled, smoothened, polished or painted. Acrylic can be formed thermally into a variety of complicated contours, for example drawers. Both office and home drawers might be produced in this reasonably priced content. small bath vanities are broadly used in ready rooms or business office canteens. long white wooden vanity with double white sink on the are available in a simple but attractive design and style, in a wide range of color. In addition, they are lightweight, easy to move, also will be ordered accordingly that the storage doesn't happen place.
Furniture that's adorned with faux fur generally seems to be quite cozy and pleasantly welcoming. Lately, the furry home furniture like long white wooden vanity with double white sink on the is on their method of being a tendency in the sphere of interior design. Usually, furry drawers allure to interior designers or home decorators who mean to highlight the animal-friendly impression. But, do not be in a hurry to search for all things furry before you read this short article. You'll find a few suggestions that you have to know when it has to do with imitating the appearance of the room by furry furniture. In the event that you add all the furry objects — which include the small rustic bathroom vanity — into the room, it's going to only render the space resembles a place in Antarctica.


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Lumitrix Concept Store
This weekend, Lumitrix are offering exclusive discounts on selected items in their Marylebone Concept Store.
Between Friday 27th April and Sunday 29th April, join us for our Sample Sale where we'll be reducing prices on selected Lumitrix items. This is your last chance to browse our inspiring fine art photography 2018, along with a curated selection of furniture, gift and homeware brands.
Opening hours are Friday-Saturday 10am-6pm, Sunday 11am-5pm.
32-34 New Cavendish Street, just off London's Marylebone High Street.
We have created the Lumitrix Living Concept store in partnership with some wonderful brands including Francesca Gentilli (pictured), Original House, Dagmar, Molly Mahon, Sussy Cazalet, Tanya Brett, Bloom & Wild, Diagonal Furniture and Camilla Bellord Interiors.
On Thursday 22nd March we hosted an evening event to formally launch the store.
Guests arrived between 6.30pm and 7pm and enjoyed drinks, nibbles and networking until 8pm. At 7pm, an informal discussion took place with interior designer Jo Berryman, Founder of Jo Berryman Studio - London's go-to designer for luxe, aspirational interiors for both residential and commercial spaces. Jo shared some insights on the influence of artwork and photography in her design process.


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Get Discovered!
Added by Britt Mitchell 0 Comments 1 Like
hey sis mitchell i LIKE your name -_-
and ur vids whact mine and leav a comment pls
Thanks for the add.
Love your page.
Hey Brit... first person from South Africa I've seen on here. Welcome. Many thanks for the add. Listened to "The Best Day" - great job. Once I have a moment I'll check out your vid. Best of luck here. Here's my latest effort.. would welcome feedback. Cheers :) George


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Monday Mile walking route coming to New Woodstock
April 12th, 2018
In its continuing efforts to encourage healthy behaviors in area residents, the Madison County Rural Health Council is working to establish a "Monday Mile" walking route in the hamlet of New Woodstock.
"We are involved in the Monday Mile because there is a 64 percent overweight and obesity rate in Madison County," said Bonnie Slocum, executive director of the Madison County Rural Health Council, during a presentation to the Cazenovia Town Board on April 9. "The ability to get out where you live is the best way to get exercise."


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Dr. Anthony Nsia Asare
Topic: Achieving HIV epidemic control: Optimizing partnerships and synergies between the health facilities and community-based interventions
Date: 10TH May, 2018
Chairman: Dr Emil Asamoah Odae
Dr Anthony Nsia Asare, is a Member of the Volta and a Fellow of Ghana Medical Association. He has about 36 years of work experience as a medical practitioner with over 26 years in management and leadership positions in the healthcare industry. His areas of expertise ranges from Clinical practice in General Surgery, Health System Reforms, Health System Management, and Hospital Management among others. He is currently the Director General of the Ghana Health Service.


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EDIT 3: Beenox has confirmed that the engine Crash Team Racing Nitro-Fueled is running on Alchemy (assumed to be a fork…)
EDIT 2: I'm not sure about it for Crash Team Racing: Nitro-Fueled by Beenox, hopefully, some confirmation is coming…
EDIT: Turns out that the answer could probably be a "yes" to whatever Vicarious Visions is developing, it certainly isn't for the remake of Crash Team Racing developed by Beenox. Let's move the goal post to 2020…
Short answer without having to read the article: Yes, most likely.
Long answer: As we all know, Toys for Bob has currently two projects that utilize the Unreal Engine 4 as its base game engine, Spyro Reignited Trilogy and an unannounced multiplayer game that's assumed to be still in the works. The question is will the next Crash Bandicoot project that's staled for 2019 use the engine? There's not much evidence to be found in job openings as of yet since they're also working heavily with Bungie on Destiny 2 and should help with the move to the engine, but a clue from Vicarious Visions tells a different story.
Benny, a Software Engineer at the company, posted this picture on Instagram all the way back in October 2016 of this shirt that shows the fall of the Alchemy logo as a monolithic floating object falling into its demise at water level with a warrior looking at it on the left, captioned "Farewell Alchemy". Vicarious Visions has recently expanded its studio adding 115 jobs, investing $7.3 million around August and recently posted two job openings looking for employees with experience on multiplayer games around an "Exciting new project" and has assisted Toys for Bob on its development on Spyro Reignited Trilogy (not unusual for either of the studios as they consistently kept a close eye helping each other since Skylanders).
One thing to keep in mind is that Skylanders 7 was cancelled in light of the recent sales slump of Skylanders Imaginators at the company, perhaps putting the nail in the coffin for the Alchemy Engine even further for a new title other than Crash Bandicoot N. Sane Trilogy, which came out on June 30, 2017 on the PS4 and June 29, 2018 on the Xbox One, Nintendo Switch and PC via Steam. On top of this, the team that worked on it was small (around 40 out of 200+ employees, around 18 months) and had to get the game out quickly, hence the rough aspects rearing its ugly head and the refusal of commitment to patching out a few other things as well.
The good news is that NST did incredibly well and people shouldn't worry about this, as sales have been last estimated by ZhugeEX on the PS4 release to have reached around 3-4 million copies as of late 2017 alone, so its safe to assume that with multiplatform combined, the game has now reached 4-5 million sales in total around the world. And Activision has recently updated the two trademarks for a 3rd extension, the 2nd of its kind for this year alone, the other being in April during the multiplatform hype.
In conclusion, although direct evidence where they explicitly say that they are looking for people to hire where they have Unreal Engine experience is not available at the moment, it is safe to assume that they going to utilize the engine since they usually work closely with Toys for Bob on a lot of things including Crash Bandicoot (Development assistance, Switch port, etc). See you next year!


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CEFLI Compliance Fundamentals Training Conference
CEFLI recently conducted its 2017 Compliance Fundamentals Training Conference at the Hilton O'Hare Hotel in Chicago, Illinois on April 18-20.
CEFLI offers its Compliance Fundamentals Training Conference annually as part of CEFLI member company benefits to provide an educational and training opportunity for those who may be new the life insurance industry or who may be seeking to expand their portfolio of current compliance skills. CEFLI was very pleased to have the opportunity to attract an outstanding faculty of regulatory and company representatives who offered unique insights into key elements necessary to work effectively as a compliance professional in a life insurance company.
You must be a registered user to access this part of the CEFLI website.If you are a professional in the Life Insurance Industry,
sign up for free access using the form below.
Note: your username will be displayed in your posts, comments, and replies in the CEFLI Discussion Board.


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- Home
- About Us
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2016 Blood flow in the cerebral microcirculation
Location: Room 2052, Engineering Building, National University of Ireland, Galway
Dec 12 2016
Prof. Dominik Obrist is Professor of Cardiovascular Engineering at the ARTORG Center for Biomedical Engineering Research, University of Bern, Switzerland. He studied at ETH Zurich and the University of Washington, and worked in various positions at Cray Supercomputers, before taking up his current position. His research interests include biomedical fluid dynamics, cardiovascular engineering, fluid-structure interaction, microcirculation, fluid-structure interaction, hydrodynamic stability and high-performance computing.
Hosted by Nathan Quinlan
From Monday, 12 December 2016 to Monday, 12 December 2016
Latest Press Releases
Contact CÚRAM
+353 (0) 91 495833
Follow @curamdevices


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Self Storage Bootle
Store First Liverpool self storage facility is located in a convenient location for the Bootle area with direct access via the A565. With great accessibility and abundant parking, we're ideally placed to cater for both commercial and domestic self storage needs in Bootle.
We provide flexible leases which allow you to upgrade and downsize your self storage unit at any time from a variety of storage sizes from 15sq ft to 250sq ft. We also offer free on-site facilities including WiFi, Boardrooms, Forklift Trucks, PO Boxes and much more – so whether you want to run your business from our storage units or just enjoy the finest facilities available, Store First is the self storage company of choice in Bootle!
So what are you waiting for? Get an instant online price for self storage in Bootle by clicking the button below, or give a member of our team a call on 0151 909 2949.
Storage sizes
No idea how much space you need?
No problem. Our team of storage experts will help you find the right storage unit for your needs.
If you need to upgrade or downsize your storage unit at any time, that's no problem at all – we offer flexible long and short-term leases so you can move without penalty and only pay for the space you need.
This storage unit is similar in size to around four fridge freezers
This storage unit is similar in size to an average garden shed
This storage unit is similar in size to the capacity of a transit van
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This storage unit is similar in size to a single garage
This storage unit is similar in size to a double garage
Contact us
Would you like to speak to us?
Our storage experts are always happy to talk through your requirements and what we can do to assist.
Call us on 0151 341 7777
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Mon-Sat: 8am-6pm
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If you would prefer us to contact you by email then please complete the enquiry form below:


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Oral history seminars kick off on October 12
We're delighted to unveil our programme of seminars at the Institute of Historical Research for the next academic year.
The programmes start with a seminar by Rebecca Pearce from Exeter University who will be talking about her research of the historic drought oral history collection. Traditionally, scientists and historians have not collaborated to study the impact of extreme weather events on individuals, however this oral history collection provides an opportunity to look at how individuals interpret historic events and how this affects their views on future risk.
Rebecca's talk is entitled Building resilience through shuttlework: the positive contribution oral testimony can make to climate risk assessments. It takes place at 6pm on October 12 in the John S Cohen room (203), Senate House (north block), Malet Street, London WC1E 7HU.
The seminar is free, open to all and there is no need to book.
The programme for the coming year is as follows (all seminars take place in the same room and same time as above unless otherwise stated):
- Revising The Voice of the Past: oral history's role in a changing world
Joanna Bornat, Open University, and Paul Thompson, Essex University
November 9 in Senate House south block, room SH246
Since Paul Thompson's first edition in 1978, The Voice of the Past has been a classic in making the case for oral history. Nearly 40 years later, the fourth edition, expanded and revised jointly with Joanna Bornat, explores oral history's worldwide development and activity, continues to argue and explain key principles, proposes reliable approaches and sets out ethical guidance for both new and experienced oral historians. This seminar will be chaired by Graham Smith, professor of oral history at Newcastle University.
A discount offer for copies is available. We welcome you to this discussion and celebration.
- The troubles with a lower case 't': memory, deindustrialisation and urban redevelopment in Belfast
Sean O'Connell, Queen's University, Belfast,
February 15
- With care in the community everything goes: oral histories of people giving and receiving care in Nottingham mental hospitals
Verusca Calabria, Nottingham University
March 15
- Social history without people: capturing the voices of Welsh Jewry
Cai Parry-Jones, Royal Horticultural Society
April 19
- Carry on sergeant: exploring National Service in personal and popular memory
Joel Morley, University of Essex
June 14
Map of LGBTQ Oral Histories launched
Oral history is one of the most exciting methods for recording, preserving, and celebrating the lives and experiences of LGBTQ people. For several decades numerous projects have sought to record the lives of our queer forbears. Many of these important collections, however, remain uncatalogued or held in in places unknown to most researchers. The map of LGBTQ Oral Histories is a crowd-sourced initiative sponsored by the OHS LGBTQ Special Interest Group and the Queer Beyond London research project that seeks to identify, locate and map these important collections so that students, researchers and community members may have fuller access to our past.
You can access the map here https://www.historypin.org/en/lgbtq-oral-history or use the interactive box below.
Are you a PhD student using oral history?
Questionnaire for PhD Students using oral history
The OHS Higher Education group is exploring ways of supporting PhD students and their supervisors. As part of this process, we are conducting a survey to find out about students' experiences of supervision. If you are using oral history in your doctoral research, please help us by filling out our questionnaire:


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Milky Way
Milky Way
Hydrating milk bath with maca
Give your skin the vacation it deserves. Transform your next soak into a soothing and silky Peruvian adventure that will leave your skin as hydrated as the rainforest for days! Our botanical milk bath features maca root, found only in the highest mountains of Peru. This rare botanical was treasured by the Incans for its revitalizing properties.
Modern research has shown that maca promotes a healthy, radiant complexion and enhances skin firmness, helping to produce visibly younger looking skin. Boosted with beneficial honey, aloe, oatmeal and coconut milk, this luxurious milk bath will nourish your skin and keep it in optimal condition. So, relax--take a dip in the Milky Way, and feel out of this world!
How to use: Make Milky Way a welcome nightly ritual; add 2-3 Tbsp. to running water as you draw your bath.
Ingredients: Organic Coconut Milk, Organic Oats, Organic Maca, Organic Honey, Organic Aloe Vera
-No Funny Stuff-
Does NOT contain GMOs, Parabens, Sufates, Fragrance, Alcohol Chemicals or Dyes!


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Want to accomplish something difficult? Everybody has goals. But, not everybody achieves them. Why?
Right now I am working toward a bike race in May. Cycling is fairly common, right? Except this isn't just any bike race. It is a race across the United States. Over 3,400 miles. Here's the thing. I'm not a cyclist. I rode my first 100 mile ride, a "century" in cycling parlance, this past New Year's Eve.
How do you prepare to bike across the country? In a little over four months? It really isn't any different than any other goal.
Over the years I have seen a number of "systems" that allegedly lead one to success. Everybody has an idea. And many of them work. But, the system I am using here is the most complete, well thought-out plan, that I've seen. Or I should say heard. I came across it on Jonathan Field's podcast – Good Life Project. He calls it success scaffolding. I call it genius.
To achieve a goal you need 8 things. Fields calls them the 8 P's of Success. Here they are.
Plan. And hope isn't a plan. To accomplish anything that is difficult you have to have a real plan. I like to say that if you plan for the expected challenges along the road, you will have more capacity to handle the unexpected when it arises. And the unexpected will arise.
Not just any plan will do. You have to have a plan that works for you, based on your own life circumstances. The plan must sync with the realities of your life. If it doesn't, adjust it before starting, when things are calm. After you begin is no time to change plans. People often make poor decisions when faced with the stress of potential failure. Define the obstacles to success, before you start. Then adjust your plan accordingly. The WOOP method works well here. Wish, Outcome, Obstacle, Plan.
To create a plan, define the goal that you want to achieve. Then break the path to that outcome down into small pieces. Think of them as micro steps. Most things don't happen in big chunks. It takes baby steps, if you will. Make the steps small enough that you will follow through with them, but significant enough that you feel a sense of accomplishment with each step.
Purpose. Why your doing something matters. A lot. Without a purpose, you won't finish. Having a clearly defined reason as to why you are doing something helps you stay committed when it gets difficult. And if it is worth doing, it will get difficult.
Before striving to reach a goal, consider why your doing it. What is driving you? Why do I care about making this happen? Not at the surface level. But, deep down. Why do you care? Is that a good reason to do it? What are the opportunity costs? Are you willing to pay the costs to accomplish the goal? Why? You could be doing other things. Is this really how you want to invest your time and energy?
I like to ask myself a question when considering whether to take on a new challenge. If I knew that I had only five years left to live (a shorter time frame is too immediate, and longer is not urgent enough), would I be investing my time in this endeavor? If the answer is, ABSOLUTELY, then I go for it. But, if the answer is anything less than a resounding affirmative, then I would be better off investing my energy finding what I would be doing in that circumstance. Life is short. Don't waste it on superficial endeavors.
People. No matter what they think, no one ever accomplished anything alone. If nothing else, we are all a product of whoever influenced us in the past. We are who we are because of others. And we need people to help us achieve great things. There are five different roles that people may play in you achieving your goal: Co-strivers who are trying to accomplish the same or a similar goal, champions or cheerleaders, accountants to keep us on the road to success, mentors/coaches to help us learn and speed up the path to achievement, and community which provides a sense of belonging.
Whether you realize it or not, each of these people are present in most things you do. By recognizing the roles ahead of time, you can better choose the appropriate person to play each role, and you will more closely identify with their influence. As a note, we often rely on significant people in our lives to play multiple roles in our journey. However, it is rare that a single person can effectively play more than one role at a time. So choose those who influence you carefully.
Possibility. Without hope all is lost. You can find your purpose, plan your path perfectly, and be surrounded with all the right people. But, if you don't think it is possible, nothing else matters. If it isn't even possible, why invest in it in the first place? This doubtful thinking will sabotage every step.
You have to believe in what you are doing. But, let me be clear. While you have to believe it is possible, you don't have to know success is certain. There is a difference between believing in something and having certainty. In fact, believing the outcome is certain can lead to failure. Initially, you just have to believe it is possible. There needs to be a 1% chance of success. I can work with that. With the right this, and a little of that, then maybe, just maybe, I can achieve my goal. That's all that is needed to crack the door open enough to build a path to success.
What if you simply don't believe there is even a 1% chance of success, but you still want it? Let's not give up just yet. Do you believe there is a 1% chance of success of just the first step toward the bigger goal? Action precedes belief. Take the first step. Build on it. Each step brings you one step closer to believing it is all possible. How do you walk to Rome? One step at a time.
Proof. We need some proof that our goal is possible. We need encouragement. And sometimes the best encouragement is proof that it is possible. Align your thoughts with others who have achieved the same or a similar goal. What is their story? Can you find inspiration through them? If they can do it, why can't you?
You can also look to experts in the field. Seek them out. Talk to them. Others who have accomplished similar goals are often eager to help similarly-minded people. You can also find proof in data and statistics. Crunch the numbers. Is it possible? Find proof that it can be done from somewhere outside of your own mind, and it will give you confidence, in turn strengthening your resolve. Take the micro proofs you can find and build on them.
Progress. Perfection only comes through progress. Anything worth achieving will take time. It will get hard. And the likelihood of your continuing to take action toward your goal, when faced with unforeseen obstacles, is greatly increased if you have experienced progress along the way.
As we see progress three things happen. First, we are rewarded for our work up to that point. Everybody likes to feel like they are receiving a benefit for their work. I often reframe large goals, to create the sense that I am making progress toward the larger outcome. I first break the the goal down into smaller, micro goals. So they are manageable. But, then I try to incorporate the overall goal into a larger, overriding outcome. If the seemingly large goal is part of something much larger, then in some ways it seems smaller to achieve. It's all relative.
Second, it helps us overcome the negativity bias. We tend to focus on what is going wrong, rather than what is going right. recognizing and celebrating progress helps us see what is actually going well. Then we can build on that progress, as we move toward the larger goal.
But, perhaps most importantly, progress helps us begin to believe the end goal is possible. As we see progress, we move from believing there is 1% chance of success, to 2%. Then 10%, and so on. It may be micro progress. But, it is progress. And nothing motivates like progress.
Pledge. Make a commitment. Make it vocal. Make it public. But, definitely make a pledge to accomplish your goal. When things get hard, it is much more difficult to quit when others know that you committed to doing something.
Our natural tendency is to want our words to be consistent with our actions. We want to do what we said we were going to do. Everybody does. And this is a great motivator. Once you have determined what you want to do, and identified why, write it down. Pledge your commitment to a specific outcome. Make sure to identify the goal, the reason for pursuing it, and the basic actions that must be taken to achieve it. Share your declaration with the people playing the five roles above. If you do this the likelihood of success is significantly increased.
Practice. It takes time to become an overnight success. Use all of the above to take daily action to move toward your goal. Don't work on it weekly. Do it everyday. Make it part of who you are. Habitual behavior is simply action that has become automatic. It isn't even up for debate whether you will run 1 mile every day. It is automatic. It is who you are.
Actions that are automatic happen without thought. You don't even need to think about them. You just do them. Rituals are similar. They are intentional, but they can be counted on. They are done regularly, without fail. Habits and rituals provide no chance to waiver or second guess them.
There you have it. Want to succeed at something? Try using these tools. I am applying them to help me achieve my goals. You can too.
WHAT IS THIS? And small habits are more lasting and efficient than large actions that you have to think about doing. n a regular basis, but they are intentional, not automatic. The presence of them makes it more rich and meaningful. Setting up, timing, etc. is habit. But actually doing the activity should be ritual. Intentional.
These above are the elements to achieve something. They are the scaffolding of success.


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|Licensing and Regulatory
At McLellans, we have a dedicated department dealing exclusively with licensing law and procedures, and our expertise covers all matters relating to liquor and public entertainment licensing and betting and gaming. We also advise and assist clients with regulatory issues, such as charges under the Trade Description Act, Food Safety Act, Health and Safety Act and other regulatory offences.
We are able to offer our clients a nationwide service and our team of in house licensing advocates have extensive experience appearing before Licensing Committees and Local Authority Committees throughout England and Wales. We also have particular experience in dealing with contested licensing applications.
Our emphasis is on a team-based approach, and we focus on the needs and requirements of each individual client, whether they operate one licensed premises or many hundreds.
In addition to being able to offer experienced advocacy, our dedicated team includes administrators to ensure that all matters are dealt with promptly and efficiently.
For further information please email firstname.lastname@example.com
Solicitors, Old Cross House, Old Cross, Hertford, Herts SG14 1RB
Tel: (01992) 532000 Dx: 57921 Hertford Fax: (01992) 534020
About the Firm - About the Firm - Commercial Property - Licensing & Regulations - Commercial Litigation - Employment - Key People
© Mclellans Solicitors 2009


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No products
35% Off + Free Hand Cream | Discount applies in cart
Can I put on make-up after moisturizer?
Yes. First cleanse, then tone, moisturize and then apply make-up. You should always apply a Premier Dead Sea moisturizer before
Did Cleopatra really bathe in the Dead Sea?
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What is the difference between the Active Moisture Complex and the Protecting Day Cream Complex?
The Active Moisture Cream Complex revitalizes the skin cells and stimulates cellular metabolism, infusing your skin with nutrients, moisturizing from within and acting decisively against wrinkles. The Protecting Day Cream Complex is
What is the advantage of separating the active ingredient mineral bars from the cream in the Precise range of Premier products?
Extra protection against oxidation. When the active ingredients in skincare products come into contact with the air, oxidation occurs where the oxygen from the air attacks the ingredients reducing their effectiveness. Similarly, the water in creams contains oxygen which also
Why/how would I use a serum as well as a moisturizer?
Premier serums are a highly active, concentrated form of skin care treatment. Used in conjunction with moisturizing creams, they enhance the effects by absorbing directly into your skin cells and, in addition to the highly active effects, they prepare your skin to take in the moisturizing cream. The serum acts as a Director, if you will, extracting from the moisturizer the best possible outcomes for your skin. When using both, apply the serum first followed by the moisturizer.
Why does the Dead Sea have such a unique healing ability, more than other seas or oceans?
Compared to the 3% salt content of ordinary sea water, the Dead Sea water contains 32% salts with
Exposure to Dead Sea water is uniquely acclaimed for nourishing the skin, easing rheumatic discomfort, activating the circulatory system, and relaxing the nerves. This is endorsed by European Health Funds who send their members to be treated by the Dead Sea for chronic skin and rheumatic conditions. Floating effortlessly permits free, relaxed and easier movement in the water thus enhancing the effects of physiotherapy.
Where can I read customer reviews about Premier Dead Sea?
We constantly receive customer reviews about our products and shopping experience. You can read them on our site, on independent review site TrustPilot.com and also here.


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A Gwinn man is dead after losing control of something you can't buy in the U.S. anymore…his 3-wheeled all-terrain vehicle.
State Police from the Negaunee Post say it happened Friday night on Sporley Lake Road, about a quarter-mile east of K.I. Sawyer.
31-year-old Kenneth Crum was driving a Honda 3-wheeler on the road.
He apparently lost control while rounding a curve and crashed into some trees.
State Police, Skandia-West Branch Fire & EMS, Marquette General EMS and Forsyth Township Police treated him at the scene.
Crum was taken to Marquette General, where he died.
Police say high speed was a factor in the crash.


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Now we celebrating fourth Industrial Revolution with IOT and technology, these Modify Direction we implement and user expectations. Each and every company now facing the once that was not imaginable. In the year 2025 we see first and most 3D printed car and 3D printed human organ transplant. In upcoming years 30 % of humans will wear internet clothes and 20 % of GDP stored in Blockchain technology. For this technology we have more 7 years to get this type of technology. Especially it explains Best facts of Salesforce work Design.
Be a Game Changer:-
Especially we have great wave of technology innovation that will redesign our life and business samples with workplaces. With this type of innovation, changes will happen. This will be some sort of difficult to people learning salesforce online course. But it will occur whether it will like or we won't like. This will be Dangerous for any type of business. The workplace having a huge modification and ANZ company in a business position to the front of business position. As a locality, In general it adaptive and take trends very fast. Playbook without any doubt there in a better place.
Latest Methods of working:-
A complex step in designing a work Environment for upcoming years, to vibrate the latest methods of working. Either Big or small, for instance the Days of adding things to emails will must short in number. Especially for modification in cloud technology. That will support from beginning a business ability to Design itself for current market needs. It accept elasticity and capacity to design workplace. Bunch of employees for success of Best facts of Salesforce work Design. Accordingly they will fail to implement cloud economics that will be big miss opportunity for any method of business.
Best facts of Salesforce work Design :-
similarly globe constantly growing with Digital and user expectations that have modified a progress. Users prefer expectations known for rapid, personal and most superior. You have updated technology that will meet expectations of Best facts of Salesforce work Design. A well-known factor, any type of business that should not target on disruption, but target on Disruption. Considered not developing user expectations, employees will equally expect a good set mutual connected working architecture. They need their employers to accept equal level of technology they implemented in personal lives. Old technologies not Impact production and engagement levels but create difficulty to get good talents.
Partnerships best option for Future technology:-
By the way Technical Partnerships the best in designing a movable workforce. Considered as good thing the direction has created. Companies no more required to design huge internal IT workforce. They trust on open platform and technology partners for implementing huge lifting. Get the needed user outcomes faster and without irritating management and Best facts of Salesforce work Design and Salesforce crm.
As a matter of fact Fisher and PayPal need to move to a user centric instead of Product centric sample. It changed to tech for guiding field service and changed the service experience for user experience. Who no more waste time repeating themselves or waiting for technicians. As a output company user satisfaction scores speeded and it saw efforts in design management and teaching time.
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How SPAM Sells Sex, Greed, and Survival
The unsolicited email people react to most is what yells for money through our base needs involving sex, greed and survival.
Selfish SPAMMER messages are more clear to understand than all the subtle appearances of simple unsolicited email such as misdirected messages with incorrect email addresses.
The top 10 abusers generate most of the unsolicited email worldwide. The top in this group are located in the US, but often send from outside the country.
Imagine offices scattered around the world with more than 10,000 servers all sending out the same junk message amounting to millions of emails sent per hour.
Do you know anyone who has purchased male member enlargement pills? It's one of the major messages junk emailers are sending today. Like most messages that deliver useless products, this too will pass.
I don't know if any man would risk admitting to that purchase, but all those pills are proven failures and yet they still sell.
To some men the extra money it costs is a response to desperate hope. Email and the post office is less embarrassing and sometimes worth risk that nobody will ever know about. Comfort found in useless options exceeds feeling lost in hopeless visions.
If a top junk emailer sends out 5 BILLION messages and gets just .001% in sales, he has 5 million sales.
Any one of the world's top 3 junk emailers can do that in just over 3 months and they are highly motivated to continue their business without concern as to what the excessive traffic is doing to the internet. Selfishness dictates that the needs of the one outweigh the needs of the many.
Many daily spam messages are filtered into junk files without being read. AOL now blocks more than 1 BILLION unsolicited junk messages each day.
Delivering the message, 'Do Not Buy From SPAMMERS,' to the relatively small customer base would be as easy as a SPAM message getting through AOL.
When the world is your audience, the rules change.
Mike Oliver is a programmer/analyst who survived injuries from a serious multiple car accident. After speaking with attorneys who looked to create a case and then take up to 50% of any settlement, Mike Oliver knew there must be another way to get the legal help he needed, conquer the insurance nightmares, and keep 100% of his settlement without fear of a do-it-yourself-kit. He found it and saved thousands of $$$. You can, too.


text: George CarlinDer Zauberer (voice)Andy DickMambo (voice)Sarah Michelle GellarElla (voice)Michael McShaneRumpelstilzchen (voice)Rob PaulsenFreund #2 (voice)Freddie Prinze Jr.Rick (voice)Wallace ShawnMunk (voice)Patrick WarburtonPrinz Humperdink (voice)Sigourney WeaverFrieda (voice)John DiMaggioZwerg #1 / Zwerg #2 / Riese (voice) Cendrillon et le prince (pas trop) charmant En Grimm Historie Cendrillon & le prince (pas trop) charmant Happily NEver After Čiča miča, (ne)sretna je priča Assepoester en de Keukenprins Happily N Ever After March 28th, 2007 January 5th, 2007 April 25th, 2007 April 4th, 2008 July 10th, 2008 September 14th, 2006 September 14th, 2006 Happily N'Ever After Join the network of satisfied members and try this service for Free. Fill out the signup form and start watching instantly. Unlimited Access Search for Anything Ads Free All Platforms Create Free Account ×DMCA Notice I have read and agree with Privacy and DMCA PolicyCancelSubmit


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California Governor Jerry Brown signed SB 191, a bill that extends funding for Maddy Emergency Medical Services (EMS). This fund is used to offset the costs incurred for care provided to uninsured patients in hospital emergency rooms. The California Medical Association (CMA) and the American College of Emergency Physicians cosponsored the bill.
The law that authorizes the Maddy Fund was set to expire on January 1, 2014. Without this bill providers of emergency medical care throughout the state would have lost $50 million per year that is currently used to offset the costs of uncompensated emergency care.
The Maddy Fund was established over 20 years ago as a means of providing critical resources for the delivery of emergency medical care to the uninsured. The funds are managed at the county level, with funding generated through the assessment of an additional penalty of $2 for every $10 collected in fines, penalties and forfeitures for criminal offenses. Emergency room physicians who treat uninsured patients who are unable to pay for their care can submit a claim to their county Maddy Fund for partial reimbursement.
Resources for physicians and health care providers on the latest news, research and developments.
Opt in to receive updates on the latest health care news, legislation, and more.


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Our history
In 2009, two like-minded individuals who had been working in the energy industry for over 25 years came together with a vision to form an energy cost management consultancy. Since then Utility Team has gone from strength to strength.
Our aim
The aim was and still is to drive our clients' costs down by taking a holistic approach to energy cost management. Our collective support and experience span over a hundred years. What makes us different, is our track record in pioneering, innovative products and services, combined with excellent customer care provided by our expert energy consultants.
Our beliefs
We believe that the people who work within Utility Team are our greatest asset and our success is directly related to those people. Our staff are the foundation of all of the great work we regularly achieve.
Utility Team is run in a responsible manner in all aspects of the business. We ensure we look after our customer's accounts as if they were our own. Our staff strive to find both value for money and the most effective provision for each client. We ensure we communicate effectively so they know what's happening throughout the whole process and pride ourselves on treating the customer with the utmost respect, honesty and integrity.
Encouraging energy efficiency and supporting green energy is another key principle of ours. The environment is more precious than any commodity we have and is something we all need to look after. As such we ensure we help the companies we work with tackle climate change and rising energy costs by increasing energy efficiency.
Our service
Utility Team's service delivery teams are sector specific, so that you always work with people who understand the opportunities and challenges your business faces now and in the future. We see this as an essential part of working together successfully, as well as providing the best value to the customer.
We believe that solid foundations are the key to successful business development. Utility Team provides a comprehensive range of support services, to reinforce those foundations. All tailored to fit the needs of our diverse customer base. By maintaining clear and open channels of communication, we are able to ensure our customers enjoy a well-supported experience and remain confident that we have their best interests at heart.
Utility Team Mission Statement
Utility Team mission statement is to procure and manage electricity and gas performance for the end user in a reliable, efficient and environmentally sound manner. Our vision is to be the recognised performance leader of the U.K. electric and gas (utility) consultancy industry. We build value through the strength of our customers' satisfaction and by consistently producing superior operating results.


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Black Box Theatre Publishing Company
United States
ph: (606) 280-8351
Teachers are people too...aren't they?
That's the question at the heart of this one-act absurdist play by L. Henry Dowell. When Miss Hickey shows up for class with a hickey on her neck, everyone is concerned about what it means. The students. The parents. The principal. The newspaper. Even the teachers' union rep! It's a hilarious look at something teachers face everyday.
Cast Size: 9 flexible roles.
Running Time: 20-30 minutes.
Royalty: $35.00 per performance. Apply here.
Click here to order scripts directly from us.
Click here to order through Amazon.
Appropriate for middle school, high school and adult audiences.
Copyright 2019
L.Henry Dowell
Black Box Theatre Publishing Company.
All rights reserved.
Black Box Theatre Publishing Company
United States
ph: (606) 280-8351


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First Day of School
Today was my first day at Front Range Community College. I started my day off with a hard workout at our CrossFit gym (CrossFit North Fort Collins) to burn off some nervous engery. Immediately after I finished the workout, still trying to catch my breath even, I found a quiet spot next to a nice view of a wildlife area and burst into tears.
This isn't actually the first time I've cried after a workout there. Something about pushing my body so hard, going well beyond my mental blocks that would keep me weak and quitting, it takes me to a place where I can finally feel all of the hard years behind me. As someone who's had chronic fatigue syndrome, working my body as hard as I can and still feeling good – it's a huge neon sign to my brain that life is much different now; I am well.
Today's cry was sparked by the chasm of time between the last college course I took in 2001 and starting back to school today. So much has happened. So much pain. The losses during those years are indescribable in their depth to destroy a soul. Yet, here I am having conquered them and returned to a full life once more.
This journey has been rough and one way to make it through was to keep locked up the knowledge of just how bad things were. It's times like this morning when that door is unlocked and I view the truth laid out before me. How can one do anything else but weep in that moment? To keep in the pain would only give it more power over me, power I have chosen to take back as my own. The tears let it go.
I grieve for the innocence I've lost, the hardships I have endured, and the incredible struggle I had to fight in order to heal. This healing process has been huge. Enormous. Gargantuan is really the most apt word to describe how much I have worked and accomplished to become well.
It was never easy.
After grieving for my past, I dried my tears and went back inside the gym. A little more weight lifting helped get my endorphins kicked back into gear and by the time we left I was feeling as though I was ready to make my new start this afternoon.
My first impressions of pre-calculus?
Tough. I'm thankful for the studying on trigonometry I completed on my own last week, because apparently we are going to skip the whole algebra portion of pre-calculus and focus mostly on trig and a couple other advanced concepts. This frustrates me as I'd hoped to have a well rounded class – not be told to study algebra on my own from the book so I can understand the concepts in class.
I've been reminding myself this is about much more than simply learning math. Today I sat in a classroom full of people and had to focus on difficult material. I took notes at the teacher's pace for the first time in 13 years. There was a group activity and I was a good partner who helped us complete the work correctly.
I also felt overwhelmed by the sheer volume of work – this course is only 9 weeks of instruction. Tons of homework each day, quizzes and tests on a fast paced schedule. It's crazy! This is a good obstacle for me to face when I only have the one main class and can afford to get a lower grade than my usual A.
All in all, I'm not paying to take a math class – I'm paying for the experience I need to step into CSU in August and have already overcome these challenges as a returning student after long term disability. This isn't something I could learn in a book or figure out on my own. I needed to be in the classroom smelling the tobacco lingering on a heavy smoker's clothing, leaning to the side to get a better view of the diagram being drawn on the board, and having to make my head think faster to keep up with everything being taught.
I need this classroom experience to prepare me for success at CSU and becoming an engineer.
Surprise and Surprise Again!
Last night I eluded to plans that were very exciting and which I thought might take a few days to resolve. Turns out, the whole thing was incredibly easier than I had believed possible and I find myself here this morning, with this big mystery being even better than I had hoped.
What is it??
On Tuesday of next week, I will begin a precalculus class at the local community college! Yay! I won't have to learn all this harder math on my own. It has left me with a greatly renewed sense of possibility, because I have a great deal of faith in myself and my abilities to tackle this coursework and succeed.
As I'd said last post, these past two days I have been thinking outside of the aforementioned box. Being on CSU's campus yesterday really helped put things into perspective for me as well as talking with a few of the other students. With my mind in a highly open state last night, the thought popped into it to go and look at what courses are offered at the community college this summer, even though I was pretty sure it wouldn't work due to their cost.
I was thrilled to find precalculus listed, but ouch! What a large price tag! I will not have any residency status until I begin at CSU in August, so I'll be paying full price. Thankfully, that's full price at a community college and not at a university; it makes a huge difference.
It looked like I would need to take yet another math placement exam (bane of my existence this summer!) in order to be allowed to jump right into the precalculus. Turns out, they were willing to accept my original math classes from 1995 and I could register without taking the test. It's highly exciting, because by taking this class I won't need to take the math placement exam at CSU for calculus either.
No more math placement exams for anything! HOORAY!
My goodness, this is all an incredible relief. By passing this precalculus class, I can walk right into calculus at CSU in the fall. When I pass that class as well, and I will, I can join the mechanical engineering program in spring 2015. Amazing.
It feels as though my future has just laid itself out before me in a highly manageable way.
This is not all my good news. The next came as a big surprise to me as well today. It seems that I will likely qualify for financial aid for this summer school class, but only if I take one more credit worth of classes. Luckily, part of the financial aid package will be a small scholarship from the college itself, which actually fully covers the extra class.
Essentially, if I take one more class, the college will make it a free class and I'll then also qualify for federal grants and loans for the math class.
It gets even weirder. I had to ask, what do you take for only one credit over the summer?
Apparently, you take scuba diving!
Ok, I did have a choice between a few other classes, including a temping course about hiking, but after my time in Hawaii, scuba diving is the one for me. Sitting on my desk, looking at me right now, is one of my favorite pictures – Jeremy and me snorkeling. I look at that picture all the time and when I'm feeling low, it reminds me of how far I have come in life.
I've dreamed of learning to scuba dive, I just had no idea that dream would take the shape of a community college in Colorado giving me a free scuba diving course so I could have financial help with the class I really need.
What a strange, yet beautiful, turn of events!
I'm off to go buy my new textbook and begin preparing to start school in four days – not the four months I had been planning! Wow, I really can hardly believe this excellent turn of events. It's going to be a great summer!
Bashing Them Walls Down!
It's fascinating to me how easily the mind can become trapped in a box of its own creation. Rattling around the walls its made, it can be terribly hard at times to see beyond the box, assuming you are even aware you are in one.
Then comes those interesting moments when something comes along and opens the box – regardless of whether its an outside influence or something from inside yourself, its just plain neat. If you find yourself being willing to let your trapped thoughts escape, there can be no telling where they will lead you. True, sometimes they can lead you into less than pleasant places as you find yourself suddenly facing the harsh reality you've created or allowed someone else to create for you.
Luckily, this isn't one of those times. I've found the mental thinking box I was in has broken open, thankfully leaving me in a much happier place.
Such simple thoughts I had two nights ago and shared here in my last post. A realization of the incredible adventure I am having these last few years, starting with Hawaii (yay!) and coming around to me being enrolled at long last in college once more. It has changed my outlook and the last two days have been much happier, sunnier places.
Honestly, last night I think I was having such a fantastic time at Ladies Night at my gym that I was glowing from the brilliance that is my happiness right now. I think a couple lazier people who I ended up teamed with for some partner work found my enthusiasm a little intense – but whatever! I was having fun and life was filling me with beauty.
Enough poetic ramblings. My point is that between my mental box being opened and today being a long awaited day, Transfer Student Orientation at CSU, I've been having an incredible two days. I've some plans for tomorrow morning that I shall keep as a surprise until I've been able to see if they can come to fruition, but should they work out – wow! I'm pretty excited tonight.
I'm really thinking outside the box today and the view is incredible.
As for my orientation… great news! I met with my academic adviser and she pulled some strings to get me into chemistry without having to take a math placement exam. Woooo! Tonight I registered for two of my classes next fall – I'll have to still wait to register for calculus. I don't mind though, because I'm in my preferred chemistry lecture class time and instructor, along with astronomy! I've always wanted to take astronomy and I needed something to fill up my schedule next fall. I may change my mind and drop it later so I can take a part-time student course load instead of full-time, but for now I'm thrilled to be finally getting to fulfill my longtime desire for an astronomy class.
That wasn't all the good news either. Part of orientation involved playing a Jeopardy style game with 48 other transfer students (all of us considered "adult learners" which just means we're old) and my four woman team won! We really rocked those questions and had a great time too. Our prize was to each receive a 4gb flash drive with the CSU name and college colors on it. I'll enjoy using it to bring along my homework to print (for free) at the college and knowing I didn't buy it, I earned it! All in all, a great way to begin what was my first official day of being a full member of the CSU community.
That's all for now. It may take until next Tuesday for my exciting (and secret) plans to come to be, but I'm pretty sure I'll be able to make them happen. I look forward to writing that post and sharing with everyone the pretty cool things that can happen when you finally find the way to open that box and take a fresh look around.
Frustration to Beauty
For the last six months, I've been doing my best to relearn all the math I once knew, but lost to 20 years of disuse. Twenty years is a long time, especially as my brain atrophied while living in the tent just as surely as my body noticeably did.
I have deadlines I must meet for some of this math. Two of the classes I want to take this August require I pass proficiency tests before I can register. Chemistry only requires I know algebra, but calculus requires a knowledge of trigonometry as well. It's been rather frustrating to have this roadblock before me. The sheer volume of past college credits I bring with me to this school means I have to pay over $1000 more each semester for my classes – yet the credits do nothing to meet any of my requirements because they are over 10 years old. Seems a harsh welcome back to college after all these years.
Therefore, I do what I must to try and relearn the math as quickly as possible. My hope is to pass the placement tests in time to register for my preferred class times – or even to get the class at all. It's a very real possibility that chemistry or calculus could become completely full, with wait-listed students ahead of me, by the time I can register.
What does this mean? If I don't take calculus this August, then I must wait another full year before joining the mechanical engineering degree program. I already feel on the old side of going back to college for a potentially 5 year degree. To add on a sixth year is a hard concept to contemplate and so I push myself very hard to complete my math studies.
Yet, I struggle.
I recently completed intermediate algebra and it actually went pretty easy once I was able to focus and commit to regular study hours. I'd struggled the first few months of this year with it, largely because I was undergoing a lot of mental and emotional healing from scars left long ago. The healing process took almost all of my time and left me exhausted, too tired to focus on mathematical concepts. I felt the weeks passing by, only a bit of math done here and there; my time before CSU in August growing shorter.
As I said, finally I am done with that – only to be faced with college algebra and trigonometry still to be learned. These are proving to be more of a struggle to learn on my own, hard concepts without the aid of someone to help explain small details I do not inherently understand. Its so frustrating to do this on my own. Without a doubt, I could easily ace these topics if I were part of a formal class. I just can't afford the tuition for summer school and financial aid for college will begin in August.
It's also frustrating because we were told, repeatedly, that there would be no wait-list at Vocational Rehabilitation and that they would be able to help with retraining costs to a new college degree. I've now been on their wait-list since September 2013 and have no idea when I will finally receive their aid. Were I off the wait-list and fully in their program, then it is likely they would pay for these summer courses I need.
It's all just so frustrating. I've said that word many times here, but it is true in so many ways. It is hard to have your life taken from you by a series of mishaps, overcome the challenges of long term chronic illness, only to be met by more roadblocks when trying to rebuild your life again.
Then last night a new thought occurred to me.
In winter of 2010 and spring of 2011, I honestly began to question how I would survive another winter spent living in our tent. It was a terrible time, my health was horribly low, and though I still had the fight in me to keep living, my body had become very weak – perhaps too weak to handle the rigors of a Washington winter. Every year I would come out of the previous winter happy to have made it through, yet already dreading the return of winter in six months time. That last winter was different though, there was a lot more snow and freezing temperatures. As well, living outdoors was taking a serious toll on us by then and the thought of another winter began to look rather grim.
It was in that moment of time when life miraculously shifted and within six weeks we found ourselves in Hawaii. Six weeks from wondering if we'd even live another year to instead living the next two years on a tropical island. Simply incredible.
Last night I was lying in bed, my head resting on Jeremy's belly and the dog's head resting on mine. I found myself enjoying the moment of peace and wellness life had brought me and reflecting on the differences between this life and the one I had in the tent. In that moment, I also found myself realizing that I have all the time in the world left to me because only three years ago I thought I had no time left at all. Every moment I have now is an amazing gift.
Why am I so worried about this math stuff? I'm worried because it will take me another year of college if I don't teach myself trigonometry this summer. Yet, that extra year is a year I very nearly didn't have. I now have to ask myself – is spending this next year enjoying life, enjoying my hard earned health, and savoring my return to college really that bad, even if it becomes an extra year of school?
I think not.
I'll still try hard to finish my math studies and take calculus this August. I wouldn't be me if I didn't work hard towards difficult goals – it seems to be what I do in life. However, I hope to keep this new sense of perspective. Every day is a gift I created from the darkness my life had become.
Every day I am living a life I would have considered the best dream in the world just a few, short years ago. Every day I want to remember that I should stop and enjoy this journey, no matter how long it takes me to get there, because its amazing I was even able to find this road to walk.
This is a beautiful road.
Almost a year has passed since my last post here, yet I am disappointed with my lack of posting at the second blog site Jeremy and I teamed up for. In truth, though he is a great partner for many things, blog writing is not one of them. This sapped my enthusiasm for writing and over the months turned into more silence than anything. In that time, much has happened, but what brings me back here today is this blog itself. Several weeks ago I began to reread my old posts here and appreciate once more how much Sundog Tales has always meant to me. I've shared so much of my journey, it's only fitting that I come back here in these final months before I begin to attend Colorado State University in August.
Where does one begin? Perhaps there is no need for a beginning, for you already know me so well. A quick catch-up then.
In short, life in Colorado has been filled with many ups and downs, as any life is – healthy or chronically ill, and I've been undergoing tremendous growth to overcome these challenges. I've had the excitement of applying for and being accepted to CSU for the fall semester. This in turn kicked off a world of doubts and fears about my capabilities to return to school, being productive once more, and in some ways more importantly – to feel successful while doing it.
All those years living in a tent, day dreaming of being healthy again, working or going back to school – the reality is both much more fantastic and also more difficult that I had imagined. Somehow in each of my daydreams, the me I would become when well was the same me I had been before becoming sick. Other than knowing I was mentally a lot stronger and physically a lot weaker now, in my mind's eye I was still the same 24 year old woman I used to be.
Boy was I wrong!
I am vastly different than who I had been. Though the tent felt like time was suspended within it's walls, it was in fact not a time machine at all, waiting to deposit the old me 13 years in the future the same as I'd been before, but instead a device slowly molding me into a more mature and motivated person.
This is ever so obvious when I attend functions at CSU, surrounded by undergrads who are often half my age with problems I no longer identify with, such as which party to go to or who is dating whom. Worse yet are the functions for incoming freshmen and transfer students. The freshmen are often accompanied by parents who are the only ones asking questions, a glazed look on the kid's faces, and everyone wondering where the dorms are. These are not problems in my world. My world is about paying rent, walking the dog, spending time with Jeremy, and otherwise devoting myself to my studies.
No, the me of 2001 who would have been only a bit older than these kids is as surely gone in the past as VHS tapes and a world without cell phones.
This morning I was writing an essay for a scholarship (something else past me had never done) and one of the questions was on how have I grown as a leader through my leadership activities. Well, as someone who was bedbound much of the last decade of my life, let me tell you – there wasn't much call for leadership activities. Then I woke this morning with the thought on my mind, this right here is a leadership activity. I have reached lives I have never known, inspired people with my words to be more than they were before reading my stories, and that to me is a leader.
It reminded me of how much this blog and all my readers have meant to me over the years and I realized that at one of the greatest points in the story – I left. I went elsewhere and was hardly there too. It's time I remedy this and finish this story, you all deserve nothing less.
So pull up a chair and settle in, because there will be more blog posts to come over the next few months as we count down to the first day of school – August 25, 2014.


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National Electoral Court of Bolivia
The National Electoral Court (Spanish: Corte Nacional Electoral) was the government-appointed court which oversaw elections and electoral results at all levels of Bolivian government from 1956 to 2010, and supervised nine Departmental Electoral Courts in each department. It was founded in February 1956 to organize the national elections of that year,[1] and acted as the supervising body of all elections until it was replaced in August 2010 by the Plurinational Electoral Organ, a fourth branch of government headed by the Supreme Electoral Tribunal.
List of chairpersons of the CNEEdit
- Salvador Romero (?-2008)
- José Luis Exeni (2008–present)
- ^ Cordero Carraffa, Carlos Hugo (February 2007). Historia Electoral de Bolivia: 1952-2007 (PDF). Cuadernos de trabajo. Corte Nacional Electoral.
External linksEdit
See alsoEdit
|This Bolivian elections-related article is a stub. You can help Wikipedia by expanding it.


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