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Solved! Go to Solution.
Good afternoon PhilipMasih,
Welcome to our forums. I can certainly understand your disappointment after missing a day of work to await the delivery of your purchase, only for it to not arrive as expected. We expect any sort of issues with a scheduled delivery to be communicated to our customers to avoid any further disappointment, and I regret to hear this wasn't the case with your delivery.
Using the information you've provided upon joining our Support Forums, I see you were able to connect with our Support teams at 1-888-BESTBUY (1-888-237-8289), and I'm thankful they were able to reschedule your delivery. Going forward, I'm optimistic your next delivery experience with us will be more successful than your last, but if you have any other issues with this delivery, please don't hesitate to visit our Support Forums again.
Thank you,
|SeanM|Social Media Specialist | Best Buy® Corporate
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10-16-2018 08:28 PM - last edited on 10-16-2018 08:49 PM by Sam-BBY
I phalwas {removed per forum guidelines} residence {removed per forum guidelines} bought a washing machine and Dishwasher on dated 9/2/18 from Best Buy # 2638 ,160 W Ridgely Rd Lutherville Timonium ,MD and I paid $950.13 including installation charges order no {removed per forum guidelines} . This delivery was supposed to be on 9/15/18 timing 8am-12pm . I got a call from installation company( third party) phone no {removed per forum guidelines} that we are coming tomorrow for drop off. I took leave from my work and waited up to 1 pm but nobody showed up and neither did a get call from anyone. After that I called Best Buy no 1-888-237-8289 and came to know that somehow system changed the appointment from sept.15 to now the 28th, automatically for the same time.
Dated 9/27/18 I got a message from Best Buy that installation company is coming tomorrow and also got a call from installation company saying they are coming tomorrow for installation .This time my wife took off from work but nobody came neither we get any call from company . Around 2 pm We called Best Buy 1-888-237-8289 and Ms Tanisha (expedition Dept) told that your Dishwasher was damaged when the pickup crew went to get it that is why nobody came for delivery. When we had picked out the dishwasher, it was in good condition without any scratches or problems. Now they gave us new date 10/13/18 timing 8-12 pm for installation and asked us to go store and buy an other Dishwasher to replace the damaged one they didn't pick up. We went 10/07/18 and asked Best Buy outlet store to show us our previous dishwasher but they refused. Once again we spent lots time and picked out a new Dishwasher from Best Buy store. Once again, We took a day off for the next delivery date. On 10/12/18 I got a message from Best Buy that installation company is coming tomorrow between 8am -12pm. But in the evening, I got call and a text from the installation company notifying us that this Dishwasher has a scratch on the front door, and if we would still like to continue with the pickup/ delivery for this item. This surprised me because when we picked the dishwasher out, there wasn't any scratches . I am still in shock and disbelief to see how that scratch developed, as we had paid hundreds for this item without a scratch and it was due for delivery. So we refused the delivery because we did not pay hundreds alone, for a scratched up item. I am very much frustrated and fed up from Best Buy Outlet store because I spent $950.13 dollars 45 days ago , not to forget the two times I drove to the Outlet store 55x2 (110 miles) ( Belcamp to lutherville) to first purchase and to replace the Dishwasher and also three times took leave from work. But unfortunately still I am being treated unfairly with horrible customer service. I need justice , I will appreciate your help .
Phalwas {removed per forum guidelines}
Hello PhilipMasih,
Thank you for reaching back out to us!
I truly appreciate you being a loyal customer and choosing us to purchase your new dishwasher. Home delivery and install is meant to go smoothly and professionally, and most of all timely. I would be as upset if this were to happen to me. I am here to help where I can and look into this further for you.
Please, send me a private message by using the link in my signature below this post with some order details. Send me your Customer Service PIN off your receipt or order number, full name, phone number, and e-mail connected to your BestBuy.com account. To send me a private message, log into the forum and select the blue button found in my signature. I look forward to hearing from you.
|Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!


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subset: commoncrawl


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Valéria de Souza Rosa
Practice Areas
Regulatory Agencies, Environmental, Energy and Natural Resources, Infrastructure, Administrative & Public Law.
Phone number: +55 11 3847-3963
Email: firstname.lastname@example.com
Ms. Rosa has extensive experience in the practice of administrative and regulatory law through acting in specialized law firms and public agencies, with emphasis on legal advice regarding the various conflicts between direct and indirect public administration and individuals, especially concerning concessions, permits and authorizations of public services, bids, administrative contracts, expropriation, administrative servitude, public civil liability, and other modalities of State intervention on private property.
Educational Background
Graduated in Law from Universidade Federal da Bahia – UFBA.
Post-gradutated in Administrative Law from Pontifícia Universidade Católica de São Paulo – PUC/SP.
Some of the many courses Ms. Rosa has taken:
Intensive Business ad Intensive Communication & Culture at University of California, San Diego;
Course on Electricity related Law at Instituto Brasileiro de Estudos do Direito da Energia – IBDE;
Course on Public Law at Faculdade Baiana de Direito;
Course on Insurance and Warranty for Insfrastructure at Brazilian Association of Infrastructure and Base Industries – ABDIB;
Regulatory Agencies related Law at Fundação Getúlio Vargas – FGV.
Other Activities
Member of the Brazilian Institute of Energy Law Studies – IBDE.


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Elizabeth Hurley is always stunning her fans with her amazing bikini body and she has done it again with a new Instagram post. Hurley is confident in her curves and clearly thinks that age is nothing but a number and she inspires her millions of Instagram followers by regularly flaunting what she's got.
In her latest Instagram post, Elizabeth Hurley shared a photo showing her in a blue, green, and white bikini. The model and swimwear designer tagged it as being from her own collection, and it looks like this is another picture that she has had taken during her luxurious vacation in the Maldives.
Hurley has been sharing plenty of bikini shots during her exquisite vacation to the Maldives. In this case, she is wearing the Elizabeth Hurley Beach Kashmir bathing suit.
Her swimwear site describes the top as being a classic string bikini style and it comes in a blue and green paisley print that ties both behind the neck and the back. The bikini bottoms are also a classic string style that ties on the side and provides a moderate amount of coverage.
In this latest Instagram shot, Hurley seems to be in her resort room and she's kept things simple but beautiful by wearing her hair down, cascading over her shoulders, along with simple makeup and no jewelry. Liz is giving the camera a slight smile and the suit shows off her amazing abs and cleavage along with her slim hips and legs.
In addition to tagging her swimwear line, Hurley tagged Milaidhoo, which is the small island in the Maldives where she has been staying. The island's Instagram page describes it as being a "luxury boutique private island" and it is certainly a stunning vacation spot. The star has shared quite a few peeks of the gorgeous island in her recent social media updates and her fans can see why she's chosen that spot for her current trip.
Liz's fans all agree that nobody can promote her swimwear line better than she can. Hurley is 53-years-old now, but every tantalizing picture she posts proves that 53 can look positively amazing in a skimpy bikini when it's someone like Elizabeth.
Yahoo! Lifestyle notes that in some of her recent posts, Hurley has gotten creative in showcasing her bikini pieces. She has even shared some sultry videos where she is dancing or doing something of a striptease to shake up her followers and no matter how she presents these updates to her followers, they go crazy for them.
Ultimately, the model and Austin Powers actress doesn't need to do much to get her fans buzzing. Nearly every shot Elizabeth Hurley posts is an immediate hit with those who adore her and they rave over how gorgeous and stunning she is.


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Listen , ' York , you ' re wanted . And yet it lacked the dignified solemnity with which r Milton , you are Wanted / is parapnrased by Wordsworth into ' Milton ! thou should ' st be living- at this hour : England hath need of thee : '
It betokened a homelier want than that expressed by the great poet of his greater predecessor . It was a worky-day want , such as might come home to all people ' s business and bosoms . Perhaps the familiarity of the name aided this impression . Thomson is not a high sounding appellation . It wears no
heraldic dignity . There is no Lord Thomson in the Peerage . It will not etymologize into grandeur or peculiarity . Thomson is only the son of Tom , that is to say , an undistinguished grandson of Adam . We cannot apply what was said of a certain large and distinguished family , and say that ' there are three classes of persons in the world , men , women , and Thomsons ; ' for , with
some exceptions , the men and women are Thomsons ; and all the Thomsons are men and women , except the children , who will also be men and women in due time , should their lives be spared . So far , indeed , does this identification extend , that it colours the language in which we speak of the physical and universal phenomena of the earth ' s revolutions . The revolving months , with their beautifully diversified appearances and influences , constitute , at once , Nature ' s year and Thomson ' s Seasons .
Of course I instantly looked in the direction which the voice of the cad indicated . There stood Mrs . Thomson , leaning , but sli ghtly , and not as if she needed support on account of weariness or decrepitude , against the Elephant and Castle . She was in an attitude of mingled contemplation and reflection ; as if the matter in her mind were weighty , but its weight as manageable as if in
the grasp of an elephant ' s trunk , and as portable as the many trunks of that castellated elephant which were tossing about in all directions . Her face had in it all the quietness of power , and all the power of quietness . Her features were strongly marked enou gh for a first-rate tragic actress ; and yet there was on them no working of emotion . Her head reminded one of that cast of a German philosopher on which Spurzheim used to lecture when craniology was young . It had similar expansion , the same loftiness of brow , and , if one might argue by analogy , or by inference from the seen to the unseen , a like absence of the devotional
pinnacle ; a cathedral without a spire . There was the anomaly of greatness without veneration . From under those frontal towers the eye looked not up heavenwards , and yet earth was not enough for its gaze . Itself was worthier ; and it looked where it would , and because it would . The want of Mrs . Thomson was not the want of a priest , any more than it was the want of a servant , or the want of a mistress . Her dreaa corresponded with this impres-
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Mrs . Thomson , yon are wanted . 289
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Monthly Repository (1806-1838) and Unitarian Chronicle (1832-1833), April 2, 1834, page 283, in the Nineteenth-Century Serials Edition (2008; 2018) ncse.ac.uk/periodicals/mruc/issues/vm2-ncseproduct2632/page/51/


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LUSH Velour Cushion, 60 cm Champagne
199,00 kr 449,00 kr
An ultra soft and luxurious velour cushion in the finest cotton quality.
Use the cushion on the couch, in the bedroom or in the cottage, as a nice cushion or extra pillow on the bed. This exclusive velvet pillow is fine to mix with other pillows and throws. Bring the hotel look into your home with this soft velvet pillow.
The cushion comes with a Danish produced inner cushion in down / feather filling. Champagne size 40 x 60 cm. Also available in a size. 45 x 45 cm


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Though some of you are following me on Goodreads, I have decided to track my monthly readings here on the blog as well. You may remember my #19for2019 post from the beginning of the year where I set a goal of reading 100 books this year. Due to an extremely hard load consisting of my work responsibilities, Masters classes, Literacy Specialist certification, and just life in general, I am way behind on my goal (55 books right now). Nonetheless, I you can have a look at what I read in November.
William Wilberforce: Freedom Fighter
Betty Steele Everett
Though very short, this book summarizes William Wilberforce's life — his upbringing, salvation, political career, and most importantly his fight for abolishing of slavery. I loved the little details about his life and the devotion to his Lord. He was willing to die to himself so that God could use him.
"His warfare is accomplished, his course is finished, he kept the faith."
Sarah's Key
Tatiana de Rosnay
Similarly to Sophie's Choice, this book speaks about the terrors Jewish families had to endure during World War II. The story begins in Paris in July 1942. Thousands of men, women, and children are rounded up and taken to Vel d'Hiv, in indoor velodrome France originally built to host the 1924 Summer Olympics. When the Nazis gave orders to roundup all Jews, the French police took matters into their own hands.
One night, Sarah and her brother are woken up by a loud bang on the door. When her mother opens the door, the French police orders them to pack up some clothes and follow them. Sarah, believing that they will come back home soon, locks her little brother in a secret cupboard — promising him that she will come back for him.
It is hard to review Sarah's Key without going into too much detail (aka spoiling the whole book). I have always been a firm believer in the importance of remembering the evils that were done during the War. This book not only describes what the children must have felt when the Nazi helpers took them away from their homes, but also what the survivors felt when they realised their families were not coming back.
"Where are you, my little Michel? My beautiful Michel. Where are you now? Would you remember me? Michel. Me, Sarah, your sister.
The one who never came back; the one who left you in the cupboard; the one who thought you'd be safe."
I love Frances Ridley Havergal and the truth and encouragement her hymns are filled with. Until now, I never knew much about her personal life. This tiny biography contains not only her salvation testimony but also the joys and struggles God allowed her to have. The illustrations only add to the sweetness of this story. The only think that was a bit distracting is the free verse Eileen Berry used to write this book.
A huge thank you to NetGalley and BJU Press for sending me this ebook in exchange for an honest review.
God's Missionary
Amy Carmichael
What should I even say about a book written by such a godly and inspiring missionary? Amy Carmichael was always ready to examine her life against the Word of God. She lived what she preached and she loved sharing what God laid on her hearth. This tiny book has been such a blessing to me! I would especially recommend it to those whom God called to full-time Christian service!
"It is possible to touch the spirit of the world at many points with the best intentions, without making any appreciable difference in its worldliness. We may influence the tone of a community for the space of the hour we spend in it, but does our presence there lead to opportunities for direct unequivocal work for our Lord? If not, is it worthwhile?"
So, there you have it! I can't believe I only read 4 books (other than couple of Beatrix Potter's books I re-read). November was a bit crazy, but December has already been a bit better — at least as far as reading goes. Fans of Utopia/Dystopia should definitely come back in January to read the next issue of What I Read Last Month.


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Vitamin D Plays A Key Role In Disease Prevention – Live Trading News
Vitamin D Plays A Key Role In Disease Prevention
The evidence shows that vitamin D plays a Key role in disease prevention and maintaining optimal health.
There are about 30,000 genes in the human body, and Vitamin D affects nearly 3,000 of them, as well as Vitamin D receptors located throughout the body.
According to a large-scale study, optimal Vitamin D levels can slash our risk of cancer by as much as 60%.
So, by keeping Vitamin D levels optimized can help prevent at least 16 different types of cancer, including pancreatic, lung, ovarian, prostate, and skin cancers.
No matter what disease or condition is investigated, Vitamin D appears to play a crucial role.
Dr. Robert Heaney is the research director of GrassrootsHealth and is part of the design of the D*action Project as well as analysis of the research findings.
GrassrootsHealth shows how we can take action today on known science with a consensus of experts without waiting for institutional lethargy.
It has shown how by combining the science of measurement of Vitamin D levels with the personal choice of taking action and, the value of education about individual measures that a person can truly be in charge of their own health.
To participate, simply purchase the D*Action Measurement Kit and follow the registration instructions included. Go to: http://www.grassrootshealth.net/daction
Please note that 100% of the proceeds from the kits go to fund the research project.
As a participant, you agree to test your Vitamin D levels 2X a year during a 5-year study, and share your health status to demonstrate the public health impact of this Key nutrient.
There is a $65 fee every 6 months for your sponsorship of this research project, which includes a test kit to be used at home, and electronic reports on your ongoing progress. You will get a follow up email every 6 months reminding you "it's time for your next test and health survey."
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Eat healthy, Be healthy, Live lively
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What a weather rollercoaster we have been on here in the Crestview area, and in most areas of our country.
Unfortunately, as I have gotten older, the cold bothers me more. I am glad I live in Crestview and not northern Maine — brrr.
My husband, Jim, is from Minnesota, and it is apparent when you see our pajamas. I am dressed in fleece or sweats, socks and a beanie, and he is in lightweight cotton pajamas.
For some reason, I freeze when it is bedtime, so I bundle up my blankets as though I will be sleeping outside at the North Pole. Jim calls my nighttime sleeping attire my "Minnesota negligee," claiming it is all the rage in frozen Minnesota.
After I bundle up in my "negligee," I add another couple of blankets to my side of the bed and go find the cat. Once I snuggle down, I take the top blanket and drape it over my head so that only my face shows. The heater is set at a cool 70 degrees.
The cat, being a cat, jumps and weaves in and out of the covers, which means I have to keep arranging my nest. In the meantime, Jim is reading his Bible, or in some instances, soundly sleeping, unaware of my blanket issues.
I finally get to sleep, and around 3:30 a.m. the cat decides to wake me. Sometimes I can go right back to sleep but inevitably, I get up, give the cats fresh water and food and then go back to bed.
Once again, I am cold so I try to warm up with all of the above steps. There are nights when I wiggle and fuss with the blankets so much that Jim gives up and goes into the guest room so he can get some sleep.
Around 5 a.m., I finally begin to warm up. Half-awake, I decide it's too hot, so I toss off one of the mountain of blankets. About a half-hour later, I take off my socks, then I throw off another blanket, and another and by the time Jim gets up, I am down to the amount of blankets he sleeps under, and I finally feel warm, until the cat leaves.
Is it just me, or does anyone else play blanket wars all night long?
Janice Lynn Crose, a former accountant, lives in Crestview with her husband, Jim; her two rescue collies, Shane and Jasmine; and two cats, Kathryn and Prince Valiant.


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February 10 is Futon Day!
Wrapped up in your warm sheets on a cold, wintry day, is such a luxurious, calming time. On the other hand, it is definitely very painful having to leave your futon in the morning…… There's nothing more precious than our futon that keeps as warm and happy!
Futon Day was set by the Japan Bedding Goods Association in 2010. In conjunction with Futon Day, we have some fluffy illustrations with futons today. Enjoy.


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Despite gains in enrolment, learning levels in Zambia remain low. Large, heterogeneous classrooms mean that students who miss basic skills never have the chance to catch up. Programmes which tailor learning to the level of the child can help solve this problem. Zambia's Ministry of General Education with financial support from, UNICEF, in conjunction with the Abdul Latif Jameel Poverty Action Lab (J-PAL) and VVOB is launching a Catch Up programme, which is modelled after interventions proven to be effective in countries like India and Ghana through randomised evaluations. Technical assistance is also being provided by the DFID funded Zambia Education Sector Support Technical Assistance (ZESSTA) team. The programme will begin with a pilot in 2016 and 2017 and, if successful, will scale at a later stage.
The Ministry will pilot and potentially scale the Catch Up programme based on the Teaching at the Right Level (TaRL) pedagogical approach, which aims to improve the basic literacy and numeracy skills of primary school pupils by grouping them according to ability and providing them with instruction tailored to their learning level. Pratham, a large education-focused NGO based in India, has developed and refined this pedagogical approach over the last two decades. Pratham partnered with J-PAL to evaluate the approach and has worked with them to scale it up in various states in India after the results of the evaluation demonstrated that TaRL improved pupils' learning.
From India to Zambia
Zambia's Ministry of General Education is committed to ensuring that all Zambian children are able to attend school, stay and learn. However, recent bi-annual national assessment survey trends indicate a fall in learning outcomes. In 2014, 65% of Grade 2 pupils were unable to read a single word correctly in their own language. Grade 5 results showed a declining trend in performance, especially in Maths and English. Zambia has revised the education curriculum, which now includes teaching in a familiar language up to Grade 4, and began its implementation in 2014 as one of the measures to address this.
To further ensure that learners who have fallen behind in literacy and numeracy are able to catch up to grade-appropriate levels, the Ministry will be implementing a pilot Catch Up programme targeting all learners in grades 3 to 5 in selected schools in the Southern and Eastern Provinces of Zambia. The Zambia Ministry of General Education plans to pilot the Catch Up programme beginning in November 2016. Four districts will be targeted: Monze and Pemba Districts in Southern Province and Katete and Chipata Districts in Eastern Province.
Testing two models
The pilot will test two slightly different programme models:
- Intensive one-month: in Eastern Province, selected schools will regroup pupils in grades 3-5 by reading and numerical ability for an entire month. All learning will focus on teaching numeracy and literacy skills.
- One hour a day: in Southern Province, schools will re-group pupils by ability rather than grade for a concentrated one hour of literacy teaching during one school term, and a mix of literacy and numeracy teaching in the next school term (alternating days).
VVOB provides training and support monitoring
VVOB was selected as the preferred partner to provide training and ongoing support to monitors throughout the course of the pilot of the Catch Up programme. VVOB will organise teacher training and undertake school monitoring and mentoring visits. Additionally, VVOB will be a key communication link between schools, zonal, district and national staff. VVOB will train monitors and mentors to support in the implementation and monitoring of the pilot and will also support government monitors in training and mentoring teachers. Parents will also be supported in the monitoring of the programme. VVOB will manage, collate and quality assure the data collected at school and district level, organise regular monitor meetings and hold refresher training and wrap-up sessions.
VVOB is excited to be part of this new multi-stakeholder partnership in Zambia and is looking forward to assisting in taking the Catch Up programme to scale, based on the results of the pilots.
VVOB staff have also travelled to India as part of a learning visit to get deeper insights into how the TaRL programme is being implemented through Pratham in India with technical support from J-PAL's South Asia office.


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The winner of the Arctic waves shawl kit is Suzie, with her entry 'Arctic Indigo'.
Thanks to all who took part.....check back for the next competiton coming soon !
Our place to talk about and share our love for wonderful soft warm Musk ox/Qiviut yarns and knitwear.
Saturday, June 18, 2011
competition winner
Labels: yarn winners
4 comments:
Oh, thank you thank you thank you!!! I sent you my information. :)ReplyDelete
Its our pleasure....your kit will mail out on Monday if Canada post is back at work, they have been on strike for the past 3 days !ReplyDelete
Have fun !
Yay Suzie!!!ReplyDelete
Was there a winner for the oddments?
Hello, the 2 winners for the oddments will be drawn on the 23rd June.....as soon as i know the two names they will be published same day.....thank you !ReplyDelete
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Contact Us
Please complete the Contact Form and we'll be in touch.
Legacy Financial & Insurance Services LLC.
292 Douglas Ave.Holland, MI 49424
- Map and Directions
- Phone: 616-218-0898
- www.legacy-strategies.com
- firstname.lastname@example.com
We are located in the professional building at 292 Douglas Avenue across From Dykstra Funeral Home.


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Laura Forlano is a tenure-track assistant professor of design at the Institute of Design at Illinois Institute of Technology. In 2012-2013, she was a visiting scholar in the comparative media studies program at Massachusetts Institute of Technology. Her research is on emergent forms of organizing and urbanism enabled by mobile, wireless and ubiquitous computing technologies with an emphasis on the socio-technical practices and spaces of innovation. She is co-editor with Marcus Foth, Christine Satchell and Martin Gibbs of From Social Butterfly to Engaged Citizen: Urban Informatics, Social Media, Ubiquitous Computing, and Mobile Technology to Support Citizen Engagement, which was published by MIT Press in 2011. Forlano's research and writing has been published in peer-reviewed journals includingThe Information Society, Journal of Community Informatics, IEEE Pervasive Computing, Design Issues and Science and Public Policy. She has published chapters for books including editor Mark Shepard's Sentient City: Ubiquitous Computing, Architecture, and the Future of Urban Space (MIT Press 2011) and The Architecture League of New York's Situated Technologies pamphlet series and is a regular contributor to their Urban Omnibus blog.
One of Forlano's current projects, "Designing Digital Networks for Urban Public Space," in collaboration with Anijo Mathew (IIT) is focused on the use of urban technology for citizen engagement. Another project, "Design Collaborations as Sociotechnical Systems," which was funded by the National Science Foundation, is an international comparative study that focuses on the role of technology in supporting networks of designers in New York, Barcelona and Brisbane. Forlano was part of a collaborative project "Breakout! Escape from the Office" that was included in The Architecture League of New York's Toward the Sentient City exhibition in 2009. Forlano received her Ph.D. in Communications from Columbia University in 2008.
Past Speaking Engagements
Information Technologies and Labour Market Disruptions: A Cross-Atlantic Dialogue
March 20-21, 2014 – NYC, NY | More information
Laura Forlano publications Making Waves: Urban Technology and the Co-Production of Place, Wifi Geographies: When Code Meets Place were featured and panel videos are available to view here.
Arguing Through Artifacts: Lessons from the Designing Policy Project
March 4, 2014 – NYC, NY | More information
Laura Forlano presented at a seminar hosted by dtech, an organization bringing together Design and Human-Computer Interaction in New York City.
Making Cultures: Building Things & Building Communities
February 15-19, 2014 – Baltimore, MD | More information
The Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2014) featured Laura Forlano as a panelist.
Conceptualizing Cyber-Urban Connections in Asia and the Middle East
January 23-24, 2014 | More information
At an event organized by Asia Research Institute, National University of Singapore, Laura Forlano will present "Towards an Integrated Theory of the Cyber-Urban".
American Anthropological Association
November 21-24, 2013 – Chicago, IL | More information
"Design and Material Practices" Panel Organizer
Presenting Emergent Socio-technical Practices in Design Work: Co-constructing Digital Materiality
Association of Internet Researchers Conference
October 23-26, 2013 – Denver, CO | More information
Presenting Resisting and Remaking the Smart City and the "Internet of Things"
Society for the Social Studies of Science Annual Meeting
October 8-12, 2013 – University of California at San Diego, CA | More information
"From Hobby to Science Work" series of three panels on the culture and politics of professionalized DIY making co-organized with Silvia Lindner and Carl DiSalvo
Presenting Codesigning Technoscience: Reflections on a Digital STS Workshop with Yanni Loukissas
Presenting Globally Local, Digitally Material and the Amateur Professional: Hacking Hybrid Socio-Technical Cultures with Kat Jungnickel
digitalSTS and Design Workshop
June 27-28, 2013 – Arnold Arboretum, Boston, MA | More information
Organized by Yanni Loukissas, Laura Forlano, David Ribes and Janet Vertesi
Communication and the City: Voices, Spaces, Media
June 14-15, 2013 – University of Leeds, Leeds, UK | More information
Codesigning Urban Communication: Emerging Methods for Understanding the Role of Media and Technology in Cities with Anijo Mathew
Symposium on Urban Informatics: Exploring Smarter Cities
June 11, 2013 – Drexel University, Philadelphia, PA | More information
Designing Policy for Urban Informatics with Anijo Mathew, Panel on Citizen Participation
MediaCity 4: MEDIACITIES
May 3-5, 2013 – University at Buffalo, The State University of New York | More information
At the fourth, which reflects on pluralities and globalities, assistant professor Laura Forlano will participate in the "Media Geographies: Object / Matter" Panel Saturday, May 4, 2013 at 2:30pm.
Designing Policy Workshop
April 26, 2013 – Boston, MA
Organized by Laura Forlano and Anijo Mathew, funded by the Urban Communication Foundation.
Research Areas
- Urban Informatics (the role of communication technology in enabling emergent forms of collaboration and innovation in cities)
- Emergent Work Practices (the role of communication technology in enabling emergent forms of organizing, collaborating and innovating in work settings such as, for example, mobile work and design work)
- New Innovation Spaces (the role of communication technology in enabling emergent spaces of innovation such as, for example, public spaces, coworking communities, media labs and hackerspaces)
Current Affiliations
- Visiting Scholar, Comparative Media Studies Program and Civic Media Lab, Massachusetts Institute of Technology
- Fellow, Urban Communication Foundation
- Visiting Fellow, Information Society Project, Yale Law School Information Society Project (ISP)
Current Projects
Designing Digital Networks for Urban Public Space (funded by the Urban Communication Foundation)
June 2012-present
This project aims to understand the potential of urban technology for citizen engagement though the organization of a series of codesign workshops for policymakers.
Design for Social Innovation (in collaboration with the DESIS Lab's Rockefeller-funded project "Amplifying Creative Communities" at Parsons The New School)
January 2010-present
This project investigates user-driven social innovation and the potential of regional social innovation economies through in-depth qualitative interviews in North Brooklyn.
Networking Social Innovation in Urban Areas (funded by the Fulbright NEXUS program)
April 2011-April 2012
This project explores the role of media labs and coworking in supporting emergent forms of organizing and collaborating in partnership with the Centre for Social Innovation and Thing Tank in Toronto, Canada.
An App From the Tree (funded by the Fulbright Canada Eco-Leadership program)
December 2011-present
Networked Objects, Spring 2012
Alison Tisza, Diego Bernardo, Douglas Radecki, Jared Bryll
This project, a collaboration with Toronto-based non-profit fruit harvesting project Not Far From The Tree, is leveraging mobile technology and mapping platforms to support fruit harvesting.
Design Collaborations as Socio-technical Systems (funded by the National Science Foundation)
January 2010-August 2012
This project is a two-year study of the role of technology in collaboration among designers through interviews and participant observation in New York, Toronto, Barcelona and Brisbane. The key themes that have emerged from of this research include: digital materiality, critique as collaboration, designers as changemakers and networked design practice.
When Code Meets Place (with support from Microsoft Research, the National Science Foundation, the Urban Communication Foundation, the NET Institute, ISERP at Columbia University and the American Council on Germany)
January 2006-October 2008
This project analyzed the intersection of social practices, emergent forms of organizing and new technology in urban contexts. Specifically, the project studied the creation and use of wireless networks by activists and mobile workers at cafes, parks and public spaces in New York, Budapest, Berlin and Montreal.
Breakout! Escape from the Office (funded by The Architectural League of New York)
October 2008-October 2009
This was a collaborative team project for the Situated Technologies: Towards the Sentient Cities exhibition, which took place in Fall 2009. In addition to the exhibition, which included plans for physical and digital infrastructure to support collaboration, we organized over 20 coworking and codesign events in parks and public spaces throughout New York City.
From the Digital Divide to Digital Excellence (funded by the Social Science Research Council)
June 2008-January 2011
This project resulted in a report on global best practices for community and municipal wireless networks for the New America Foundation.
Selected Publications
Birnholtz, J., Forlano, L., Yuan, Y. Connie, Rizzo, J., Liao, K., Gay, G. and Heller, C. "One University, Two Campuses: Initiating and Sustaining Research Collaborations Between Two Campuses of a Single Institution." iConference 2012, Toronto, Canada. Forlano, L. (forthcoming 2013). "Making Waves: Wireless Technology and the Co-production of Place." First Monday, Special Issue on "Media and the City."
Forlano, L. (2009). WiFi Geographies: When Code Meets Place. The Information Society, 25: 1-9.
Forlano, L. and D. Dailey. (2008). Community Wireless Networks as Situated Advocacy. In Omar Khan, Trebor Scholz and Mark Shepard, eds. Situated Advocacy. Situated Technology Pamphlet Series, New York: The Architectural League of New York.
Forlano, L. (2008). Anytime? Anywhere?: Reframing Debates Around Municipal Wireless Networking. Journal of Community Informatics, 4(1).
Foth, M. and Laura Forlano, Martin Gibbs and Christine Satchell. (2011). From Social Butterfly to Engaged Citizen: Urban Informatics, Social Media, Ubiquitous Computing, and Mobile Technology to Support Citizen Engagement. Cambridge, MA: MIT Press.
Halpern, M., Erickson, I., Forlano, L. and Gay, Geri. "Designing Collaboration: Comparing Cases Exploring Cultural Probes as Boundary-Negotiating Objects." Computer Supported Collaborative Work 2013, San Antonio, TX.
Penin, L., Forlano, L., and Staszowski, E. Designing in the Wild: Amplifying Creative Communities in North Brooklyn. Cumulus 2012, Aalto University, School of Arts, Design and Architecture, Helsinki, Finland.
Townsend, A., Forlano, L. and Simeti, A. (2011). Breakout! Escape from the Office: Situating Knowledge Work in Sentient Public Spaces. In M. Shepard (Ed.), Sentient City. Cambridge, MA: MIT Press.
PhD Advising Research Statement
My research is about emergent forms of organizing and urbanism enabled by mobile, wireless and ubiquitous computing technologies with an emphasis on the socio-technical practices and spaces of innovation. As a social scientist, from a theoretical perspective, my work integrates theories from communications, science and technology studies, urban informatics and design. For example, I rely on theories around the ritual view of communications, the social construction of technology, actor-networks, socio-technical systems, and values in design approaches in order to explain the relationships between people, technologies and places in urban and organizational settings. From a methodological perspective, my research is primarily ethnographic and qualitative in nature. In particular, my research engages themes related to digital materiality and socio-technical systems around emergent work practices such as mobile work and coworking. I am also interested in open source modes of production and user-driven innovation.
I am currently working on three main projects that represent my core research interests around emergent forms of organizing and urbanism. First, I am working on a project "Designing Digital Networks for Urban Public Space," funded by the Urban Communication Foundation, which aims to understand the potential of urban technology for citizen engagement though the organization of a series of codesign workshops for policymakers. Second, "Design for Social Innovation," in collaboration with the DESIS Lab at Parsons The New School, which investigates user-driven social innovation and the potential of regional social innovation economies through in-depth qualitative interviews in North Brooklyn. Third, "Design Collaborations as Socio-technical Systems," funded by the National Science Foundation, which is a two-year study of the role of technology in collaboration among designers through interviews and participant observation in New York, Toronto, Barcelona and Brisbane. The key themes that have emerged from of this research include: digital materiality, critique as collaboration, designers as change-makers, and networked design practice.
Related News:
Professor Laura Forlano's team named finalists for $1 million Nayar Prize
Assistant Professor Laura Forlano Explores Computational Fashion in Master Class
Four student teams recognized by Core77 Design Awards
Urban Communication Foundation Grant
Related Projects:
Work Reimagined
Designing Policy
Meat Up
An App from the Tree
Related Courses:
PhD Research Seminar
PhD Philosophical Context of Design Research
PhD Principles and Methods of Design Research
Faculty Research
Networked Objects
Networked Cities
Principles and Methods of User Research
Co-Design and Participatory Research Methods
Cultural Probes
Service Systems Workshop
Introduction to Observing Users
anthropology + design: laura forlano.
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Digital Fabrication and Hybrid Materialities
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Ethnographies from the Future: What can ethnographers learn from science fiction and speculative design?
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Cultured Meat Turkey
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Meat Up Spices
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Designing Policy Toolkit
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Designing Collaboration: Comparing Cases Exploring Cultural Probes as Boundary-Negotiating Objects
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From Social Butterfly to Engaged Citizen: Urban Informatics, Social Media, Ubiquitous Computing, and Mobile Technology to Support Citizen Engagement
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During a recent trip to La Palma with friends, one of my companions told me that driving a car to a mountain summit or volcanic peak was a bit like turning the scrabble letters face-up so that you could make a 7-letter word every time. Cheating, basically. I suppose I sort of agree with him, but the fact that you can drive to Roque de los Muchachos and park your car in a convenient car park isn't actually cheating on my behalf. Someone else built the road, so why not take advantage of it? And the views.....well, they're spectacular, cheating or not!
Roque de los Muchachos is the highest point of La Palma, at 2,423 m above sea level, not far from the Observatorio del Roque de los Muchachos, where some of the world's largest telescopes are situated. The Roque de los Muchachos is also a part of the Caldera de Taburiente National Park. From the Roque, you can see the islands of Tenerife, El Hierro and La Gomera. From the top of Roque de los Muchachos there's a paved hiking trail that leads to a connected spire, Espigon del Roque, which is possibly the best viewing point on the whole island.
The nearby Roque de los Muchachos Observatory is operated by the Instituto de Astrofísica de Canarias and is part of the European Northern Observatory. Viewing statistics make it the second-best location for optical and infrared astronomy in the Northern Hemisphere, after Mauna Kea Observatory, Hawaii. The site has some of the most extensive astronomical facilities in the Northern Hemisphere including the 10.4 m Gran Telescopio Canarias, the William Herschel Telescope, and the adaptive optics corrected Swedish 1-m Solar Telescope.
The observatory covers an area of about 2 sq km and was chosen for its clear, dark skies all year round. The remoteness of La Palma and its lack of urban development ensures that the night sky at the observatory is free from artificial light pollution. The mountain-top site has a remarkably stable atmosphere, owing to the local topography and is clear of cloud for 90% of the time during the summer months. Quite obviously, this makes the Roque de los Muchachos area one of the best places in the world for amateur stargazing, and keen astronomers can be seen arriving each evening, hauling their telescopes and sandwich boxes behind them.
I've got to put my hand up and admit that I'm not anywhere close to being an astronomer, but I've spent a couple of nights sitting outside at Roque de los Muchachos, gazing up at the skies. Living in Europe you forget just how many stars there are above, how different the skies are now, compared to when we were younger. La Palma brought that all back to me..


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Stiebel Eltron Tempra 29 Plus -Whole House Tankless Water Heater 28.8KW
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A HUGELY controversial £135 million energy plant has been given the final go-ahead.
The agent for the firm behind the massive scheme revealed this week that all planning conditions required to allow building to start have now been met.
Jo Steel, of JO Steel Consulting, said amendments to the proposals for the 'waste to energy plant' – on the site of the former gasworks at Marley in Keighley – had been approved by Bradford Council officers.
A date for construction work to begin on the project, which could create 500 jobs, is yet to be announced.
But opponents of the scheme have vowed to fight on.
Jane Stone, a founder of Aire Valley Against Incineration group, said the applicant still needed to secure a licence from the Environment Agency, and the their battle will continue.
She said: "This huge building will blight the whole valley, from Skipton to Bradford, for many years to come.
"How this came to be passed in 2014 is a mystery, but I realise there was very little publicity about the plans and almost no public consultation.
"In other areas of the country, when a wind farm or a solar farm is proposed, every property in the vicinity is informed and asked for an opinion.
"Had this been done, this would never have been passed in the first place."
Mrs Stone, who lives in Marley, said when the applicant proposed a different design for the plant last year, this was rejected by the council's planning committee following massive opposition.
But she said the company had since altered its plans at council officer level, without needing a debate in public.
"The entire valley will suffer from the decisions made by one planning officer, as the last change the developers have made to their plans does not need to go to a full planning committee for discussion," she added.
"Some people may think incineration is a good way to dispose of waste, but the toxic fumes given off will make them think again."
A Bradford Council spokesman said the planning application had been fully advertised before a decision was made.
"An application for three plants to recover energy from waste on the land of the former gas works in Keighley was approved by the council in April 2014," he added.
"Before the application was submitted, the developers held a public information day. When the planning application was submitted in October 2013, we advertised with site and press notices and sent letters to the closest neighbours. Because amended plans and further details were also submitted, this publicity was carried out on four separate occasions.
"A further application for two plants to recover energy from waste was refused by the council in August 2015. This application was again advertised with site and press notices and letters to the closest neighbours.
"Both planning applications were considered by councillors at committees, with representations from the public taken into account.
"A minor modification to the approved application was received in December, 2015. This involved repositioning some roller shutter doors, pipes, minor increase in landscaping and a reduction in the stack diameter. This was approved following the submission of an officer report. At no point in the process has there been any decision made by one planning officer."


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Studio Fix Sculpt and Shape Contour Palette
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Imperialism in the late 19th and early 20th century essay sample
By the early 20th century, Western Europe concentrated on the policy known as New Imperialism. It was a new turn of the Imperialism that started yet in the 16th when the New World was first explored. In the late 19th century, European industrialized nations direly needed cheap labor, plenty of raw materials, and new markets to sell their products. That is why they set more colonies in Africa and Asia. Despite the vast expansion, the economic gains of new colonies were limited. Instead, possessing colonies was a sign of greatness and gross power of the countries like Britain or France.
Being the "dark continent" poorly explored by the 20th century, Africa became the main place for setting new colonies. African landscapes always discouraged explorers, but Europeans rushed after African land after Great Britain had taken Egypt and Belgium penetrated Congo. The Berlin Conference (1884-1885) established that no single European country can take entire Africa, and the division has started. France has taken the largest part of the continent; the Sahara Desert comprised the half of the lands. Britain's colonies were more populated areas of South Africa that also contained plenty of diamonds and gold. Germany, Italy, and Portugal also took some lands that remained.
Besides Africa, European superpowers still had Asia as a land of opportunities. Yet in 1763, Britain took India, which became the crown jewel of the monarchy in a century. France, Germany, Russia, and the US also divided China into spheres of interest. In the Middle East, Britain took control of the Suez Canal and Russia obtained several Balkan states. Japan became the only country to escape the imperialism.
New imperialism positively affected Western countries and hit colonies. They were drained of raw materials with their economies destroyed by global superpowers. By 1900, Western countries controlled most of the world, which caused confrontation between superpowers. Eventually, this rivalry has led countries to World War I.


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COVID-19 is an emerging, rapidly evolving situation.
Health economist and Fogarty Scholar-in-Residence Dr. Jeffrey Sachs, tells an overflow audience at NIH, "We still have the need, we still have the opportunity" to improve global health. "The question is whether we can get organized."
All the recent progress in taming infectious diseases will mean little without systemic changes in the design, financing, management and delivery of health care around the world, economist Dr. Jeffrey Sachs told an NIH audience recently.
Sachs, a best-selling author, Columbia University professor and Fogarty scholar-in-residence, reviewed elements of epidemiology, politics and economics - all operating against a backdrop of extreme poverty - to explain a grim global health reality.
Citing a $35 billion "financing gap" - or one-tenth of 1 percent of "rich world wealth" - between current conditions and what is needed to improve health in low-income countries, Sachs said, "We still have the need and we still have the opportunity to create a true global response and a true commitment to health for all ... The question is whether we can get organized."
The lecture, which filled the Masur Auditorium, was part of the capstone of Fogarty's year-long 40th anniversary celebration and was cosponsored by the Foundation for the NIH.
Sachs said public health ought to be built from a "global system design" analogous to the world's air safety practices; based on a set of rigorous and uniform standards applied in all countries - from the airport to the traffic control system, maintenance and insurance.
"We need training programs like Fogarty's" to create cadres of professional community health workers and public health managers, he said. "This was once called by the IMF and the World Bank 'bureaucracy.' That's not 'bureaucracy,' it's creating systems."
"We still haven't figured out the real proportionality of life on the planet," he said, noting that while Western institutions have given $5 trillion in "stimulus and bailouts" in the past year, "We haven't given a penny to the poorest of the poor. ... We not only can afford, in partnership with others, to assure health for all, there is no way we can afford not to do it" lest developing-world problems "come here with a vengeance."
"We have a full worldwide pandemic of instability, of poverty, of mass migration, of violent conflict, of hunger and of new and re-emerging pathogens in a tightly connected world," he warned.
"With all of our knowledge ... and with all our wealth I believe we can do better."
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Carnival's New Room Service Charges
Hello all,
I was just wondering how do you feel about the new room service items charges that Carnival introduced on 3 of their ships. For those of you who haven't heard, here is a link:
So what do you think about that?
Last edited by Kuki; April 10th, 2015 at 10:25 AM.
From what I read the "Free Room Service" menu is basically the same. The pay for items are new additions. I also believe other lines are doing something about room service like charging for orders placed between midnight and 5 or 6 in the morning. I have seen in past cruises room services trays left in hallways with a lot of unused food. Seems to me that all Carnival (and other lines as well) are doing to is trying to limit waste especially from the drinking crowd that were ordering late but never really eating what they order. As an aside we just finished a cruise on RCCL (I know that's treason but is was with a group from where we used to live in Florida) and on that cruise between midnight and 6 in the morning the ONLY food available was room service and there was a charge for that. At least on Carnival pizza is available 24-7.
I was a little put off with one of the headlines on Yahoo that said (Carnival now charging for room service) and somewhere deep down in the article it did say that the free menu was still available.
Just my humble opinion
Need some cruise help?
MC, I agree but I don't know how many cruisers will differentiate between the old 'free' menu and the new pay items. If I remember correctly Carnival has pared back the room service offerings, particularly hot breakfast items over the years.
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I don't have an issue with the charges for certain food items...Anyone can certainly find something within the free offerings, and be satisfied, I'm sure...though some people may be upset, finding what they want, has a charge, you have an option...
The comments make sense. Still the whole thing is pretty confusing - it's kind of a drawback if you are cruising for the first time....
Yes, it sure can be confusing for even a past cruiser. Cruising has changed a lot over the last few years....It is best to read everything you can before your cruise, do your homework, so you won't have any unexpected charges.
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Welcome to Cruisemates cruise pro....I actually think it will be harder for long time cruisers, who have gotten used to things, the way they were. Newbies tend to read everything, to get the lay of the land, so to speak..less apt to have a slip up,.
Yes, new cruisers will probably not blink an eye. I wonder how many people would actually order a full breakfast or meal from room service with a ship full of free restaurants? I guess if you are one of the people who would order cooked to order eggs in your cabin, you would be very glad to see them on the menu, even for a small fee. Me, I would walk to the buffet and get them for free, and hot. But I would think this will effect a very small percentage of cruisers as most prefer the buffets and restaurants for meals vs room service.
I could not find the link for Carnival, but my understanding is that some hot items like eggs were added for a nominal fee, while the rest of the menu remains free with no delivery charge. And I think I heard that Royals two new ships have some sort of charge attached to RS but I don't know any of the details.
Norwegian on the other hand, is currently testing room service changes on two ships, and first tried to charge $7.95 for every delivery on one ship. They at first added some cooked to order items which were all free, but charged $7.95 per order even if it was just coffee and Danish or a mini box of cereal and milk for your kid. This went over like a lead balloon, so for now they have backed off the $7.95 charge for continental breakfast items. I'm sure this will be rolled out to the entire fleet soon unless Norwegian cruisers make enough protest.
So, to me, the lesser of two evils would seem to be Carnival's plan, mostly keeping free room service as before, with only a few for fee items added for those who think they are worth the charge. The extent of our room service use is usually at most a pot of coffee to enjoy early am on the balcony. No way will I pay $7.95 for the privilege. We are not wee hour noshers, but NCL does have a 24 hour restaurant for a full meal. They have had a fee between 12 and 5:00 am as well, and no word on whether you would pay the late hour fee, plus the delivery fee. And if the item is a $5 anywhere pizza? It could end up being a pretty costly pizza!
I don't think it will save any food waste. The first thing NCL cruisers stated is that if they were being charged for delivery, they'd make it worth the charge, ordering a multitude of stuff, just in case. Why incur another charge for a sandwich later in the day, just order all you think you'll need on the breakfast order and only garner one delivery charge. A little overboard, IMO, but for those with kids who may use RS a lot, those charges would add up over the week.
It will be interesting to see what happens with the other lines. I'm sure they are watching to see how this plays out with NCL and Carnival and trying to figure out how to best use it to their advantage.
On my last cruise it was very port intensive(like 11 port days out of 14), so we ended up having room service breakfast most days. If you want to go out at a 7am arrival you can't wait until 7am for buffet to start. If you booked a tour you need to literally be on the dock at 7:15 or be left behind. The only option earlier is 6am continental buffet while room service offers hot food delivered at 6am.
If I had to pay for breakfast everyday it would not have gone over well...though I do support the after midnight supplement of a few bucks.
They will play with the formula to maximize profits over consumer complaints. Eventually everything will be extra like on airplanes. 7am departure $15 extra, 8am departure $10 extra, 9am free departure time. Peanuts at the bar... card please, want to use the slide...$1 a trip, bubbles in the hot tub...$3 for 5mins.
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11 cruises in 2012, 90 nights at sea visiting 15 countries
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Data Governance
The roadmap for your master data management
High-quality data needs perfect organization
Master data management requires discipline and structure. Comprehensive and accurate data governance helps companies in managing organizational processes.
The goal of data governance is to manage data throughout their entire life cycle in a company, in order to ensure high data quality. Data governance defines policies which set standards within the company, as well as which departments are responsible for tasks concerning the improvement of data quality.
Data governance lays the foundation for digital sustainability and strategically brings more company profit as well as lower costs.
Bring together the data stakeholders in your company, such as management, IT and different departments, to develop a common approach in organizing and implementing data quality management.
Our master data management software, DataRocket, offers functions for central data storage, for the measurement of data quality (for example identification of duplicates in multiple data sources) as well as for the management of data stock.
New creation of Data sets
With DataRocket, data is checked for completeness right from the start. On the basis of tailor-made criteria for your company, data records are first checked and authorised afterwards.
Editing of data sets
Despite the consistency of master data changes can always occur. Moving clients or changes of suppliers when product specifications have to be adjusted. First changes are examined in DataRocket and validated through a quality check.
Monitoring of data sets
The DataRocket Dashboard is flexibly configurable with Widgets. Espceially the overview helps monitoring the development of data quality in defined areas. Following widgets allow a quick overview:
- which structural changes were made by who
- which changes of data were made by who
With DataRocket you avoid errors already at the implementation stage, ensuring a high quality data life cycle from the very beginning!


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SINGAPORE – 03 June 2019 – Fern Software, a leading provider of banking software for inclusive financial institutions worldwide, has announced a partnership agreement with Centric Limited, a Kenyan ICT Company with over 10 years of experience specialising in ICT software and consultancy services across East Africa.
Centric Limited prides itself in providing innovative and affordable technology solutions which are tailored to suit their client's business requirements through a range of solutions that includes USSD & Web development, ERP and Fern Software's Abacus Core Banking System.
Centric Limited aims to establish itself as a trusted and reliable ICT solutions partner in the region with their dynamic and highly motivated team.
"East Africa is a dynamic and fast-moving region, especially in FinTech, and there is a real need for financial institutions to evolve quickly in order to stay ahead of the competition – especially in customer-centric product design, mobile channels, and branchless banking" said Debbie Watkins, Managing Director APMEA for Fern Software.
"For financial institutions that are looking to innovate, the combination of Fern's flexible and powerful technology solutions together with Centric Limited's extensive experience in providing quality implementation and support services in the region is a win/win situation".
"In this era of digital disruption, the only sustainable means for financial institutions to position their products competitively is by leveraging on innovative technology solutions in order to create better customer experiences and improve brand value. Effectively, change is almost impossible without industry-wide collaboration, cooperation and consensus" said Moses Munene, CEO for Centric Limited.
"Centric limited is therefore honoured to be a representative of Fern's powerful banking solutions interfaced with well-trained and highly motivated implementation and support staff in Kenya and the East African Region. We are delighted to offer financial services from Fern's flexible and powerful banking solutions!"
The latest partnership with Centric Limited expands Fern Software's regional presence in African continent and extends their strategic expansion into the fast growing East African market.
Partner Details
Centric Limited – Geomaps, Off Elgon Road, Upper Hill Nairobi, Kenya
Email: firstname.lastname@example.com Telephone: +2547 15 663 018, +2547 74 663 016
Media Enquiry Contact
Joel Seet (Marketing Coordinator – Fern Software APMEA)
Email: email@example.com Telephone: +65 6817 7865
More Information
For more information and enquiries about Fern Software Solutions, please visit www.fernsoftware.com or email us at firstname.lastname@example.com.
View more articles from our Blog Archive or News Archive.


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Spar Shipping v Grand China Logistics
Spar Shipping AS v Grand China Logistics Holding (Group) Co., Ltd: Queen's Bench Division Commercial Court: [2015] EWHC 718 (Comm): Popplewell J.: 18 March 2015
Nevil Phillips and Natalie Moore (instructed by Thomas Cooper LLP ) for the Claimant, Spar Shipping
Michael Coburn QC (instructed by Holman Fenwick Willan LLP ) for the Defendant, Grand China Logistics
Note: this decision has been upheld by the Court of Appeal on 7 October 2016 - see Grand China Logistics Holding (Group) Co Ltd v Spar Shipping AS [2016] EWCA Civ 982. [[1]] In its decision, the Court of Appeal held also that the case of "The Astra" - Kuwait Rocks Co v AMN Bulkcarriers Inc [2013] EWHC 865 (Comm) - was wrongly decided on the 'condition' point.
In this case, Popplewell J. took the view that the obligation to pay hire on time under the standard wording of the 1993 version of the New York Produce Exchange Form charterparty was an innominate term, rather than a condition. Thus, in order to establish a claim for loss of bargain, the Owner had to show that the Charterer's failure to pay hire on time evinced an intention not to be further bound by the charterparty, that is to say, that it amounted to a repudiatory breach of contract at common law.
Popplewell J. thus declined to follow the reasoning in the case of Kuwait Rocks Co v AMN Bulkcarriers [2013] EWHC 865 (Comm), where Mr Justice Flaux had concluded that a simple breach of the obligation to pay hire on time amounted to a breach of condition, entitling the Owner to claim damages for loss of bargain, where he had suffered them.
This note is based in part on a note written by James Shirley, a barrister at Stone Chambers, Gray's Inn, London, which appears on the Stone Chambers website @www.stonechambers.com
The Claimant ("Spar") was the registered owner of three supramax bulk carriers, the SPAR CAPELLA, SPAR VEGA and SPAR DRACO (collectively "the Vessels"). By three charterparties dated 5 March 2010 on amended NYPE 1993 forms, the Vessels were let on long term time charter to Grand China Shipping (Hong Kong) Co Ltd ("GCS"). The charterparties provided for guarantees to be issued by the Defendant ("GCL"), which is the parent of GCS. Three letters of guarantee were issued on behalf of GCL dated 25 March 2010 ("the Guarantees").
The SPAR DRACO was built in 2006 and was of some 53,500 mt dwt. It was chartered for minimum 35 maximum 37 months in charterers' option with hire of US$16,500 per day payable semi monthly in advance. It was delivered into the charter on 31 May 2010. The SPAR CAPELLA and SPAR VEGA were newbuildings at a Chinese yard of some 58,000 mt dwt and were delivered into the charterparties from the yard on 6 and 12 January 2011 respectively. Those charters were for minimum 59 maximum 62 months in charterers' option with hire of US$16,750 per day payable semi monthly in advance.
From April 2011 GCS was in arrears in payment of hire. Spar recouped some of the arrears by exercising its lien on sub freights, but there remained substantial arrears of hire on all three vessels throughout the summer of 2011 and a chronology of missed or delayed payments. Spar called on GCL for payment under the Guarantees on 16 September 2011. On 23 September 2011 Spar withdrew the SPAR CAPELLA and terminated that charterparty. On 30 September 2011 Spar withdrew the SPAR VEGA and SPAR DRACO and terminated those charterparties.
Spar commenced arbitration proceedings against GCS claiming the balance of hire due under the charters and damages for loss of bargain in respect of the unexpired term of the charters. Shortly prior to the hearing of the arbitration GCS went into liquidation in Hong Kong and the arbitration proceedings were stayed.
Spar then brought the present claim against GCL under the Guarantees. The amounts claimed comprised the following:
(1) The balance due under the charters prior to termination, quantified at some USD562,000 and
(2) Damages for loss of bargain in respect of the unexpired term of the charters, amounting to some USD23.378,000.
GCL submitted that it was under no liability in relation to the unexpired periods of the charters: the right of withdrawal under the charters was a contractual option but there had been no breach of the charters giving rise to a right to damages at common law for repudiation or renunciation.
Spar contended that it was entitled to damages for loss of bargain for such period because payment of hire was a condition of the charters; alternatively if payment of hire was an innominate term, GCS's conduct was repudiatory and/or evinced an intention not to pay hire timeously which constituted a renunciation of the charters.
The prime focus of the judgment was on Spar's argument that timely payment of hire under the charterparties was a condition, breach of which entitled Spar both to withdraw the ships from the chartered service and to claim damages for loss of bargain for the remaining period of the charters. It is upon this point that this note concentrates.
The charterparties contained the standard provisions in this regard, found at clause 11. It read as follows:
"11. Hire Payment
(a) Payment
Payment of Hire shall be made so as to be received by the Owners or their designated payee as per...in United States Currency, in funds available to the Owners on the due date, 15 days in advance … Failing the punctual and regular payment of the hire, or on any fundamental breach whatsoever of this Charter Party, the Owners shall be at liberty to withdraw the Vessel from the service of the Charterers without prejudice to any claims they (the Owners) may otherwise have on the Charterers....
(b) Grace Period
Where there is a failure to make punctual and regular payment of hire due to oversight, negligence, errors or omissions on the part of the Charterers or their bankers, the Charterers shall be given by the Owners 3 clear banking days … written notice to rectify the failure, and when so rectified within those 3 days following the Owners' notice the payment shall stand as regular and punctual. Failure by the Charterers to pay the hire within 3 days of their receiving the Owners' notice as provided herein, shall entitle the Owners to withdraw as set forth in Sub-clause 11(a) above."
That failure to pay hire in accordance with clause 11(a) amounted to a breach of condition had been strongly advocated by an obiter part of the judgment of Flaux J. in the recent case of The "Astra" – Kuwait Rocks Co v AMN Bulkcarriers Inc [2013] EWHC 865 (Comm).
The judge found, on the facts of the case, that GCS's conduct had been repudiatory and/or had evinced an intention not to pay hire timeously which constituted a renunciation of the charters. As a result, there was no need to re-examine the issue whether a failure to pay hire in accordance with clause 11 amounted in and of itself to a breach of condition entitling Spar to damages for loss of bargain.
Nevertheless, the judge did so, given the substantial argument that had been addressed to him on this point.
The judge placed considerable reliance on a case that may not have been cited to Flaux J. in The Astra case, namely that of Financings Ltd v. Baldock [1963] 2 QB 104. This was a hire purchase case in which the Court of Appeal considered whether breach of the hirer's timely payment obligation, which (along with other events, some breaches, some not) was supported by a right of termination even in respect of relatively minor breaches, would, following termination, also entitle the owner to damages for loss of bargain. In Financings, the court found that, in the absence of a serious breach by the hirer, there was no entitlement to loss of bargain damages.
Whereas in The Astra, Flaux J. had treated the presence of a right to terminate even for trivial breaches in NYPE as highly suggestive that the obligation to pay hire punctually was a condition, in Financings, the contractual right of termination appears to have been treated as being irrelevant to the equivalent assessment.
Crucially, Popplewell J recognised that if the question was whether, on a true construction of the contract, the obligation to pay hire on time was a condition or merely an innominate term with one characteristic of a condition (the right to terminate on any breach), the mere fact of the right to terminate on any breach cannot itself provide the answer. Rather:
"Which of two consequences is intended is a question which falls to be considered as a matter of interpretation of the termination provision and the other terms of the contract. The mere existence of a termination provision tells one nothing about the status of the term without discovering the intention of the parties as to the consequences of the contractual right of termination by this process of interpretation."
While, in The Astra, Flaux J had drawn support from the need for certainty in commercial dealings and from what he took to be the general classification of time clauses in commercial contracts requiring something to be done as conditions, Popplewell J saw things differently:
"If the owner is not paid fully and on time in advance, effect should be given to the right for which he has bargained, in unqualified terms, no longer to provide the services of the master and crew to the defaulting charterer, and to be free to employ his vessel elsewhere. But this says little, if anything, about whether a trivial should additionally carry with it a liability on the charterers to pay damages in respect of the unexpired term of the charter. If full and punctual advance payment of hire is the lifeblood of the owner, on which he is entitled to insist, a withdrawal clause which amounts to an option to cancel adequately protects this commercial interest: once exercised the owner is free to employ his vessel elsewhere, trusting to the performance of a different charterer to pay hire fully and punctually in advance. I see nothing in the owner's interest which is not adequately protected by an option to cancel."
The judge recognised that the owner would rely on a steady stream of hire in order to discharge his own obligations, but that did not put the obligation to pay hire on time in the same category as the buyer's obligation to give timely Notice of Readiness of a vessel under a GAFTA FOB contract (the term considered in Bunge Corp v. Tradax Export SA [1981] 1 WLR 711 and relied on by Flaux J in The Astra).
The language of the NYPE clause (a "liberty to withdraw") was addressed "solely towards future performance" of the charter and was "neutral as to the common law rights of the parties apart from the clause".
On the other hand, in the judge's view, a number of factors pointed to the obligation to pay hire punctually being an innominate term:
(1) the very inclusion of the contractual right to withdraw on any breach suggested that in its absence there would be no such right;
(2) stipulations as to the time of payment would not be treated as conditions unless the contract indicated otherwise;
(3) breaches might range from the trivial to the serious so classification as an innominate term would be natural;
(4) in the absence of the express right to terminate, it was inconceivable that the parties would be taken to have intended a delay of a few minutes in the payment of hire to entitle an owner to withdraw the vessel from a long-term time charter.
(5) Considerations of commercial certainty did not suggest any different conclusion: "certainty is a desideratum which must be counterbalanced with the need not to impose liability for a trivial breach in undeserving case"; and, in any event, for many years prior to The "Astra", commercial parties had continued to contract on the basis of NYPE, Baltime and Shelltime without amending them to make it clear that the obligation was a condition.
As to the presence of an anti-technicality clause, which Flaux J treated as putting the matter beyond any real doubt, the judge said:
"A notice to make time of the essence does not convert an innominate term into a condition. Failure to make payment before the expiry of the notice period is not a breach of condition; on the contrary it is merely of evidential significance in relation to whether the breach of the innominate payment term is thereafter to be treated as repudiatory or renunciatory."
Comment: (from James Shirley)
It is submitted that the decision in Spar Shipping is to be welcomed as a matter of legal principle and for the sound commercial reasons given by Popplewell J. As well as the issues considered above, the judgment contains interesting discussions of the sort of conduct that will amount to a renunciation and of the assessment of damages following termination, where there is no equivalent market available.
Even though the Court of Appeal may be called on to decide the condition point at some stage, for the time being Spar Shipping is the latest word on the subject and because it contains such a compelling analysis, both of the substance of the issues and of the state of the authorities prior to The Astra, it seems eminently possible that the latter case will be regarded as having gone supernova: it burned bright but faded fast!


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Project Location: Dacope, Khulna
Project Duration: 12 Months
Targeted Beneficiaries: 3,900
Project Costs: 20,632 Euro
Per-Capita Costs: 5,30 Euro/Person
Executive Partner: RUPANTAR, Khulna
Our initiative "Water4Dacope" supports the population living in the southwestern country district at the coast of Bangladesh in implementing an independent and stable drinking water supply. We want to accomplish the project's goals through specific execution of local projects with multiplicative effects for the neighbouring regions.
To overcome the severe water crisis in Dacope, we set up a project to install low-tech community based water filters, repair & upgrade existing slow sand filters, install rain water harvesting & treatment systems (especially in critical community place like schools, colleges, markets etc.), and to train selected community people to operate the water treatment facilities independently.
In the year 2018 we want to effectuate four projects in Dacope. If the entire project is successfully implemented, 3,900 people will have a stable and long-term drinking water supply.
Population: 157,500
Female / Male: 46% / 54%
Literacy Rate: 38%
Livelihood: Agriculture and Fisheries
Project 3 - Reperation of three sand filters
Project's start: 15.09.2018 (scheduled 01.08.2018; delayed due to bad weather conditions)
Duration: 3 months
Beneficiaries: approx. 900 inhabitants
Because of heavy rain in the project's area, the work of our third project could only start mids of september. Here, three more sandfilter were repaired in the villages Chitabunia, East Bajua and Kamarkhola, with the adjusted training of the local maintening personnel as well as the formation of a water management committee for ensuring the lasting operation such as the financing of regular maintenance of the filters. The total budget accounts for 4,441€. Tools for Life is supporting our project with a donation of 3,941€. The own share of ASCEND accounts for 500€.
Project 2 - Reperation of two sand filters and installation of another
Project's time span: 01.05. - 31.08.2018 (scheduled 31.07.2018; delayed due to bad weather conditions)
Durations: 4 months
Beneficiaries: approx. 1,070 inhabitants
Our second project was delayed because of heavy rain in june 2018 in the project's area in Bangladesh. Construction partly had to be completely interrupted for a duration of up to three weeks. Meanwhile, the two sand filters to be repaired in Saheberabad and Podderganj as well as the construction of the newly implemented sand filter in the village West Bajua has been completed. In total, 1,070 locals benefit from our project and have regained access to clean drinking water. The total budget accounts for 6,084€. The ALTERNAID Foundation is supporting our project with a donation of 5,100€. The own share of ASCEND accounts for 1,000€
Insights in Project 2
Project 1 - Reparation of two sand filters and construction of a rain water facility at an elementary school
Project's time span: 01.02. - 30.04.2018
Duration: 3 months
Beneficiaries: 600 inhabitants und 350 pupils
As part of our first project, a total of ten community based Slow Sand Filters will be installed, repaired and upgraded in ten different villages in Dacope. A separate rainwater harvesting and treatment system is being set up for a primary school in Dacope having 350 students with age group 5-12 years.
ASCEND and RUPANTAR repair two sand filters in the villages Orabunia and East Saheberabad and install a new rain water facility and storing system for the Kakrabunia Primary School in Saheberabad. All together, 950 people benefit from the project and regain access to clean drinking water. The total budget accounts for 7,174€. The Niedersächsische Bingo-Environmental-Foundation supports our project with a donation of 5,280€.
You can find the project's final report in german here as download.
Insights in Project 1
A combination of tidal flooding, inundation by storm surges and saltwater intrusion has led to a rise in salinity in the groundwater and the fresh-water ponds, causing acute drinking water crisis in the coastal area of Bangladesh, especially in Dacope, Khulna.
Due to climate change and other re-enforcing factors, over half (53%) of the population lack access to clean water in Dacope.
Drinking water sources are often contaminated or located so far away that hours of travel (by foot) are required to secure daily water needs, in areas often ravaged by storms and flooding.
The WHO estimates that 80% of child mortality cases in the area are the result of drinking contaminated drinking water.
The lack of access to clean water leads to increased rates of disease, lower attendance rates at school and work, and a drastic reduction in overall life quality.
Provide a stable supply of clean and accessible drinking water for as many citizens as possible.
Creation of local skilled operators through training for the regular operation, maintenance and repair of water facilities.
Establish a local financing system in which all users contribute small amounts for the upkeep of the filters and to pay the operators and caretakers.
Direct Benefits
Citizens will suffer fewer health problems associated with contaminated drinking water.
The working class will miss fewer workdays and have a more regular income.
Time spent on freshwater collection will be drastically reduced for women and children, improving school attendance and education.
Child mortality will be significantly reduced.
Indirect Benefits
The project will train local people and build local know-how for independent maintenance and repair of water filtration systems – rather than depend on external funding agents and charitable organizations indefinitely.
Critical jobs will be created in the water sector, staffed by local workers who will learn the skills necessary to manage the system long after the project has concluded.
Local citizens can then transfer their knowledge to neighboring villages. According to the WHO, every $1 invested in a stable and clean drinking water supply will contribute to an economic return of $3-34 US dollars, thus improving the economic situation of the region and reducing poverty.
Our project is designed in such a way that a one-time donation of €5.30 ($6.25) affords one Bangladeshi permanent access to clean drinking water. Donations will be used to install low-tech water filters, repair and maintain existing filters, and to train local people to operate the systems independently.
If you want to donate for this project, please transfer your donation with the purpose "Water4Dacope" to the following account:
Donation account:
Association for Sustainable Community Enacted Development e.V.
For Online Donation, please click here:
For a one-time or regular donation through bank transfer, please find the donation form here:
Please send us a short e-mail with your name and address after the donation - we will send you a donation letter immediately and inform you regularly about the project progress.
Material Costs
Costs for materials such as concrete or steel necessary for the construction and repair of the water filter systems and rainwater collecting systems.
Costs for Training and Capacity Building
Use of funds for the training of the local people and the establishment of a local financing system for maintenance and repair, as well as the support of on-site construction and repair work.
Administrative Costs
Organizational costs of our project partner RUPANTAR in Bangladesh (such as obtaining necessary permits from the Bangladesh government, transport costs, costs for official meetings with the respective local authorities), which are equally important for the implementation of the project.
Association for Sustainable Community Enacted Development e.V.
30167 Hannover
Association for Sustainable Community Enacted Development e. V.
W4D- & MHI-logos designed by Alvaro_cabrera / Freepik


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Vieira 100 per cent ready to manage Arsenal, says Pires
Patrick Vieira has been backed to succeed departing manager Arsene Wenger at Arsenal by former team-mate Robert Pires. The Gunners are set to enter a new era following Wenger's announcement last week that he will step down after a near 22-year tenure at the end of the season. Luis Enrique, Massimiliano Allegri and Carlo Ancelotti have all been touted as potential replacements for the Frenchman, who has won three Premier League titles and seven FA Cups with Arsenal. But former Arsenal stars Mikel Arteta and Vieira, who has been coach at New York City FC since January 2016, are also tipped to be in the running. And Pires, part of the 'Invincibles' side captained by Vieira and managed by Wenger en route to winning the 2003-04 Premier League title, believes his fellow Frenchman is ready to replace their former boss. Thank you for everything pic.twitter.com/FT5rDt5Hzt — Patrick Vieira (@OfficialVieira) April 20, 2018 "Arsenal and Vieira, yeah. Should be good, very good. I say again, I think Patrick Vieira is ready for Arsenal. 100 per cent, yes," Pires told beIN SPORTS. "I think Patrick Vieira is ready, he's done very well with New York City for three seasons and has a lot of capacity to be Arsenal manager."