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North West Business Alliance Membership Application
NWBA aims to:
- Be the recognised voice for business when communicating with government sectors;
- Connect, facilitate and extend our members business strengths and opportunities;
- Keep you up to date with what's going on in the region;
- Work with you and for you.
Who we are:
The North West Business Alliance is a not for profit membership based organisation. Our members are just like you, business people wanting to be successful and economically sustainable in the North West region.
Get Involved:
- Become a Member of the North West Business Alliance (Annual Fee $100.00)
- Attend our Networking Events


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Protect Your Investment with an Annual Building and Pest Inspection in Albury Wodonga
Your property is one of your most valuable assets. Taking steps to protect it from pests over time will not only save you money in avoidable repairs but will also preserve the property value. At Border Pest Control, we can help by providing annual building and pest inspections in Albury Wodonga.
Why Choose Border Pest Control?
When it comes to identifying pest infestations, you can't do better than Border Pest Control. Our inspectors boast a combined 50+ years of experience in spotting signs of pests, locating pest infestations and eradicating them. We are also committed to staying up to date on the newest technology and the latest processes defining our industry. Every inspector is required to work through an ongoing training programme. This programme ensures that we are always using the safest and most effective chemicals to treat infestations.
For all these reasons, our clients trust us to stave off pest infestations or to deal with invasions that are already underway. By working out a schedule for annual building inspections in Albury Wodonga, you can have the peace of mind of knowing that you are always taking steps to protect your property. Ideally, we will be able to give your home or business a clean bill of health every year. If we do spot signs of a pest issue, though, hopefully, the regularity of our inspections at your property will mean that we find it early. From there, we will swiftly develop a plan to eliminate the infestation with minimal disruption to your day to day life.
While we advertise ourselves mostly as termite inspectors, our building and pest inspections in Albury Wodonga will look for any pest. From spiders to rodents and bed bugs to bees or wasps, we know what to look for with various types of common pests. Our in-depth knowledge and experience also mean that we know how to treat all these different pest issues. With us, you will never have to call a different company for an eradication strategy.
Call Border Best Control for Your Annual Building Inspection in Albury Wodonga
Annual building inspections for your home or business are always worth the investment. At a minimum, a yearly inspection plan with Border Pest Control will give you the peace of mind that your building is in good shape, with no existing pest problems. In other situations, our inspections might help you catch a pest issue before it causes too much damage, thereby saving you a lot of headache and much money in repairs. Either way, working with us annually to protect your property will deliver benefits no matter what.
Are you interested in learning more about our business or speaking with one of our inspectors in person? Call Border Pest Control today to start a conversation about your annual property inspection plan.
Would you like to learn more about our annual building and pest Inspection service?
Call Border Pest Control on: 0428 331 383 to start a conversation about your annual property inspection plan.

subset: commoncrawl


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Everyday Miracles
My husband and I just returned from driving through several western states. Such beauty we saw in God's creation–blue mountains topped with snow, white clouds floating above the peaks and the prairies, green grass, far vistas, peaceful lakes, rushing rivers, hawks circling over meadows, deer bounding across the highways, city flowers and hillside wildflowers, a lovely wedding, and, best of all, good friends and sweet relatives.
Summertime is a great time to enjoy and appreciate the amazing creation that surrounds us. Equally impressive are the inner workings of human beings. Dr. Paul Brand and Philip Yancey wrote about the astounding world inside God's ultimate earthly creatures in their book titled "In His Image."
"What the telescope does to nearby galaxies, the microscope does to a drop of blood: it unveils the staggering reality. A speck of blood the size of this letter 'o' contains 5,000,000 red cells, 300,000 platelets and 7,000 white cells. The fluid is actually an ocean stocked with living matter. Red cells alone, if removed from a single person and laid side by side, would carpet an area of 3,500 square yards. …Sixty thousand miles of blood vessels link every living cell; even the blood vessels themselves are fed by blood vessels. …Every cell in every body lives at the mercy of blood."
We are inundated with miracles, inside and out, every day, all day, and all night. Enjoy summer and enjoy yourself. You are a miracle!


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Styling your hair is easier than ever with the 2-Way Rotating Iron. Engineered with innovative technology, it allows you to easily control the direction of the rotating barrel with a simple double-click for maximum results by rotating in the natural direction of the hair.
With a tourmaline ceramic smoothing plate, dual rotating barrel and ionic bristles, it straightens, curls and styles hair perfectly and effortlessly.
- Three heat settings up to 385 degrees Fahrenheit.
- 30 seconds rapid heat-up and auto safety shut-off.
- Heated rotating barrel smooth and polishes as it styles.
- Silver tourmaline ceramic plate smooths without crushing, flattening or damaging hair.
- 360-degree rotation automatically, the rotating barrel evenly distributes heat to protect hair from damage,2-way rotation technology for both curling and straightening.
- Power: 50W;
- Size:29.5*6*5.5cm;
- Voltage:100-240V 50-60HZ
- Material: PTC+alluminum alloy.
How to Use:
- Plug the rotating iron into an electrical outlet and push the power button.
- Push once for high heat for thick, coarse hair (385F)
- Push the second time for medium heat for medium-textured hair (315F)
- Push a third time for low heat for fine and thin hair (285F).
- Push a fourth time to turn off the device.
- The LED bars will flash while reaching heat. Once the temperature is reached, the LED will stay lit.
- 1x Hairbrush
- 1x Carrying bag
- 1x User manual
- 1x Rotating 2-way hair curler straightener
Customer Reviews
Am very happy with it


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DGS 74: Cultivating Relationships in Business with Patty Young of Pearson Smith Realty
Do you overcomplicate things? Try to automate and systemize everything? Focus too much on drip emails, SEO, or pay-per-click (PPC)? Then, you're missing the most important element in property management: Taking care of people and property. People don't buy property management. They buy into a relationship with a property manager.
Today, I am talking with Patty Young of Pearson Smith Realty. She describes how technology has its benefits, but building relationships and being there when someone needs you is the key to success and growth in the property management business.
You'll Learn…
[03:40] Grow a property management business by talking to people and being available on the phone; avoid complicated conversations by being confident and authentic.
[05:38] Pain and pleasures of solving their problems; property managers close deals by asking more than talking.
[09:07] Understand and categorize personality types; don't stereotype, but figure out where they are to know how to make them feel better.
[11:05] Why are you reaching out to get property management now? Determine what's driving their decision making to reach out for help.
[13:18] Create opportunities to start relationships by giving away a value and your free time to help people; find events to attend and places to volunteer.
[15:52] Actively create business by being dedicated and disciplined; schedule time every day for prospecting.
[17:53] Growing too fast isn't always good; only take on what you can effectively manage and avoid sales lumps by creating consistency.
[21:53] Ratio between level of connection and intimacy in sales situation and close rate is not about how many people show up, but how well you connect with them.
[23:10] "Why don't you like me? What made you decide to go with them and not me?"; ask for feedback to make your business better and leave the door open for the future.
[32:33] Showcase your expertise and stay on top of what's happening in the industry; don't listen to people telling you things that aren't from a real source.
[39:08] Shift yourself with any prospect or referral partner into being an advice-giver; you're in a position of authority and trust, which is what creates sales.
[44:34] Be aware of applications that come in where person froze their account due to bad credit history and to bypass your system.
Solicit and close deals by asking more than talking.
Be yourself, be a person, and listen.
You can't sit back and relax. There's no relax. You've got to keep it going.
Needy in sales is creepy.
Patty Young's Email Address
DoorGrowClub Facebook Group
Jason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges and freedom that property management brings.
Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships and residual income. At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market and help the best property management entrepreneurs win.
I'm your host, Property Management Growth Expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show. I have a special guest. We're hanging out with Patty Young. Patty, welcome to the DoorGrow Show.
Patty: Thank you. I'm happy to be here.
Jason: Patty, you are with a company called Pearson Smith Realty. Maybe you could give everyone a little bit of background on your experience in property management. How'd you get into this?
Patty: Oh, good lord. Many, many years ago, I won't give out my age, I've always liked real estate and just renting property and I was living in Montana at the time. I thought, "You know what? This can't be that bad. Let's try this out," and so I met this fellow who owned a complex and that's where it all started.
Jason: Were those famous last words?
Patty: No, I guess I'm one of the old people that started this long before we had cell phones and technology, Crowdcast and all those kinds of stuff so it's really been interesting watching it grow.
Jason: I want people to realize that you have single handedly helped out a lot of doors to some property management businesses. Tell everybody a little bit about your BDM sort of experience.
Patty: I've done the franchise route. That's where I met you many years ago. I did that and grew it and worked with a lot of people in the franchise, which is great, and I was able to do a lot of training. I'm a teacher by trade so I go back to—property management, I think, are protectors to some degree, and so the educating, teaching and trying to explain how to do things is just at the root of what I do. I got to do a lot of training in the franchise world of property management and just kind of kept growing and growing, and it just seemed to make more and more sense.
Jason: While you were working at that franchise, I think you added maybe about 600 or 700 units to the franchise.
Patty: Yeah, in about four years.
Jason: I'm trying to help you brag about yourself a little bit in a relatively short period of time. I think everybody listening would be curious, what are some of the things you've done to help grow a property management business just as one of the big challenges?
Patty: One of the big things is talking. You've got to be available on the phone and talking to people. All of this technology's great, having drip emails and all that kind of stuff, but it comes down to the real relationship and being there when they need you. It's not the SEOs. It's not all that stuff; it's about a real person needing real services and being able to help them when they need them. That's the basis of what we do.
Jason: Absolutely. I think, a lot of times, we overcomplicate things in property management and we think we've got to automate everything, we've got to systemize everything and we've got to create a bunch of drip emails, we've got to do SEO, we've got to do pay-per-click.
We've got all these crazy things that we're trying to implement and do, and then the challenge is that we're missing the most important element, which, in property management, if you are a protector, you are taking care of people, and taking care of property. People don't buy property management; they really buy into a relationship with a property manager, and I think we lose sight of that.
Sometimes,we think, "I'm trying to sell my business to them," and, really, they're not trying to buy your business. What they're trying to buy into is whether or not they can trust you to take care of their property.
Patty: Exactly. I think people are not confident enough sometimes and they think, "I've got to talk, and talk, and talk," and you never stop breathing and then you just become an elevator speech and everybody's saying, "You've just got to be yourself. You've got to be confident, you've got to feel good about what you do in the service that you provide, and the rest comes." It is crazy how complicated people make it.
Jason: It would probably be true, then, to say as a property manager if you're working on closing a deal or soliciting somebody to hopefully get their business that you need to be asking a lot of questions.
Patty: You need to be asking more than you're talking. You need them to talk. You need them to tell you where they're scared, where you can come in to help them and where you can support their needs. That's what they want to hear even though that's not what you're hearing them ask.
Jason: What are your favorite questions to ask, then, during that sort of sales process or maybe even in initial conversations to really identify where they're at and whether or not you can close that deal?
Patty: I want to get a report going as quickly as possible. "So, tell me about yourself." That's kind of like the first thing, and they will start talking, and they'll tell you, "Oh, I just had it and got it today. I'm moving to California. I'm coming up by you," and he's got to move, and he's got this house, and there's no way he could sell it because he just bought it, and you just let them go.
They will start answering all the questions themselves when you ask them, "Just tell me about yourself. What time would I mail? How can we support your needs? What is it you need?" and let them ramble out. Once they ramble it out, in your head, you're already knowing how to answer those questions that they—the holes in your life that you can plug.
Jason: Yeah. They'll start to help you identify some of their pain points. They'll start maybe even giving you some clue as to what they want. Really, the two things you need to know to close a deal are, "What problems do they have that you can solve? What's their pain?" and, "What do they want?" and that's the outcome of solving that problem, the pain and the pleasures. If you have those two pieces, those elements, that can be really effective.
I think, a lot of times during the sales process, if we get too caught up on our own voice and what we want to say to them, we miss really digging into that pain because the stronger we can really identify that pain and really connect with it, and the stronger we can really connect with what they want and really get clear on that, and help them be really hyper aware of those things, the easier it is to close a deal, but if we go, "Yeah. Yeah. Yeah," and gloss over it and move on to what we feel like we need to tell them or we want to say as a salesperson, then what ends up happening is they start tuning out, they are thinking you're just a commodity like, "You're all the same. Every property manager's the same," and they're probably heard that from most of the people they've talked to.
"Well, we do this, and here's our fees, and here's how we do it, and we're going to do this. We'll come out to your property," and they're thinking, "Well, what about my problem?"
Patty: Right, and you just sound like a recording like everybody else. No. The one I had today, he was asking about going to California. I said, "Well, great. What's prompting you to move? Is it a job? Are you from there? Tell me about your trip to California and this new chapter in your life," and then, all of a sudden, it all just comes tumbling out. In allowing them to talk and then, at the right time, knowing when to—and you're not going to know until you know.
Now, every human, luckily, is different and all that good stuff, and some people are your very Excel Spreadsheet-of-the-World, some are the technical people, some are more like, "Where's the pictures?" or whatever, but you don't even know what they are so stop trying to sell that until you even identify what it is.
Jason: Do you feel like, over time, you've become really astute at understanding different personality types? Because what it sounds like what you're saying is you're taking some time to get to know them to build rapport, but it sounds like you've kind of categorized people a little bit in your head as certain personality types.
Patty: I did.
Jason: Give us some examples of some different personality types that you maybe come across that are different like this gentleman from California. How would you categorize him as different than somebody else that you might talk to?
Patty: He was right to business. He doesn't want any—he's no fancy-pants. He just wants to know, "All right, am I going to make my numbers? Is this going to work? What is my involvement in this?" He was just so cute so when he talked about himself and told me about what his needs were, what he did for a living, and all these kinds of things. Every human is different.
Now, I don't mean to stereotype, but you have to figure out who your audience is. "Well then, great. Now I know what's going to make this guy happy. We have this portal. Everything is there for you. You have electronic filing cabinets. You're going to have monthly statements," and then you go down what they're really after that's going to make them happy.
If it's a person who is more about, "Oh my gosh, I'm so worried my house is going to be torn up," or if their baby, and they just built, and they picked out every cabinet and all that kind of stuff, it's a different, softer approach because now you're dealing with the emotional side of the client. So you have to figure out where they are because you don't know how to make them feel better unless you know whether it's making them anxious.
Jason: Got it. Some people might be a little more on the analytical side, they might be a little more concerned about the numbers, you might have some people that are a bit more on the emotional side, maybe the property is connected to a family member or there's some history there emotionally or there's some sort of pain that they're in, emotionally, that is connected to this.
One of my favorite follow-up questions during the sales process after I initially connect with people and get familiar with their situation is to ask, "Why now," which is a great question just to identify, like, "So you've had this property for a while. Why now? Why is this an issue now?" and then I get a whole different set of answers a lot of times.
Why now? Why now are you reaching out to get property management? You've obviously had this for a little while and maybe you've been self-managing. What's sort of driving this? Then you're going to get even more insight they're going to share with you, and that's where, usually, I get the real pain answers, when I ask that question.
I've heard anything from, "I have cancer," or, "My family member just died." To not know that information and to just keep plowing forward in the sales process almost seems insensitive sometimes when you get to the bedrock of what's driving their decision-making to reach out for help right now.
Patty: Absolutely. Now, this guy, obviously, he's very excited. He's got a position in California so he's changing coasts. He's not happy about having to pick up and move his family, but it's okay because he's leaving winter behind. He's happy to get rid of our cold. We've got more snow coming. That makes him very happy so that piece of it is good for him but then with that move comes the hardship because his brother is here. You have that to go with. "Maybe I can just have my brother do it," and that comes into play as your why.
You've just got to be yourself, be a person and listen. If you're just a person listening versus this façade as some person who's just doing their job, walking in, you've got to be confident and you've got to care.
Jason: All right. If you're confident and you care, what are some other ways that you are creating opportunities to start these relationships? Because I think a lot of people are like, and I hear this all the time, "If I just get people on the phone, I can close them. I close everybody," which usually means they're closing all the word-of-mouth leads, which are easy to close, but the real concern they have is, "How do I get more conversations?" How are you creating opportunities to have these relationships instead of just waiting for them to come to you?
Patty: You've got to put yourself in positions with other people so I do that through teaching. I'm giving away a value to a lot of different offices. I'm giving away a value. I do a lot of different speaking engagements for free, no charges, because, in doing so, then, one, they look at you as an expert, two, you're willing to give your free time and to help people and talk with them, and you've just got to find places in your communities to rise above and be there to volunteer.
I look at it as I'm a farmer. It took me a long time to grow up and figure out, "Where am I going to be? I'm a farmer." I like to grow businesses. I like to grow relationships. What's a farmer's duty? There's different kinds of farms. You can farm neighborhoods. You can farm HOAs. You can manage those if you want to. I personally like HOAs, and a lot of people do manage those. Are you doing more of a commercial management or residential? There's different audiences. Are you looking for investors?
You have to think somewhat here, and maybe you want to level up, but you're going to have to set a plan to decide where you're going to farm and where you're going to get these people from. Then, once you do it, one of the duties or tasks, if you will, of farmer is you get animals now. Okay, property managers, what kind of animals do you want? Are you raising these investors? Are you doing accidental landlords? Are you looking for trustees?
I'm one of them. One of our animal's realtors. Some of those are big brokers, but I do go to a lot of real estate events and I do a lot of talking and a lot of chatting. You can do NARPM events. You can do realtor associations. There's just so many different places that things are happening. You've just got to get out of the chair and be out there where the people are because they're not going to find you in your seat while you're still there talking on the phone.
Jason: Right. I think one of the big challenges is that there's so much opportunity in the property management industry. There's such a high percentage in the US that are not using property management that are self-managing and yet you have so many property managers that are just looking over their shoulders back and forth and everybody else going, "What are you doing to wait for leads and wait for business to come to you?" They're hoping that they can take money and just hand it to a marketer and suddenly people will just walk in the door and say, "Take my money."
You're out there actively doing what a coach likes to do. You're actively out there creating business instead of waiting for it to come to you.
Patty: Eventually, it comes to you. Once you get enough to go in and you become—yes, you can get that going. Every day, you should have prospecting time, whatever that is. If you're going to spend two hours every day or whatever it is you want to grow to or do, that's your call. But you've got to have that dedication and that discipline to do it because if you don't, then time just slips on by.
Jason: Let's create a little bit of perspective here. It's taken you a little while, but when you start out in a new market, which you've done several times, and you decide you're a farmer using this analogy and it's time to farm, and you're looking at the field and you feel like you need to get things started, how much time do you start spending in a week on prospecting or maybe in a day?
Patty: Today's world is so different from what it used to be. You've got meet-ups, you've got Crowdcast, you've got podcasts, and you've got all this stuff out there. So you've got to quiet the noise down, and you have to start somewhere. Don't be afraid to start because that's the other problem. Maybe you can just say, "I'm going to pick this neighborhood." Okay, great. "In this neighborhood, I could do a little research and see that there are 5000 thousands in this development so how do I reach out to these people?"
Okay, maybe you go and you meet the HOA people. They've got different events that happen so you'll want to be part of all that. There's usually some businesses nearby that you can be part of. Let's say you're going to take this area, you want to at least be putting in, at a minimum, at least three hours a day. If you're going to do eight hours, let's just say, I think there should be at least three hours of that as prospecting.
Jason: So, probably about 15 hours in a week?
Patty: Depending on how much you want to grow and how fast you want it to go because sometimes growing too fast isn't good.
Jason: Right, so then you'd be able to handle it, and manage it successfully, and deal with each new property to bring you on each—bringing on board and effectively.
Patty: If you're going to promise something, better do it.
Jason: Right. Yeah. They can start farming neighborhoods. They can start reaching out. They can start hitting up some groups in the area. How much time are you spending now that you've kind of primed this engine in the business that you're in now towards prospecting?
Patty: Probably at least the same, if not more. There's very little internet need-leading or any of that going on. At this point, I'm curating it. I've got people coming in and I talk to some, need to nurture some and all that kind of stuff, but you can never stop this. You can't ever get happy like, "Oh well, I've got these three coming so I'm all good," like a realtor will. "Oh, I've got these few commissions. They're going to close them and I'm all good."
You can't sit back and relax. There's no relax. You've got to keep it going and, sometimes, it's evening weekends or whatever it is and, of course, they're seasonal in this, too, so you have to be watching that, but you can never stop prospecting because even if you're happy and maybe your goal is a hundred doors and you're happy with a hundred, they're not going to stay with you. That rollercoaster's going to start moving. Somebody's going to sell. Somebody's back. It's constantly changing.
Jason: Right. The sales has to outpace the churn, and the doors getting sold, and so on. I think you bring up a good point in that if you don't have consistent prospecting and consistent lead-gen systems in place where you're doing it consistently, then what ends up happening is, usually, it creates a sales slump, and those last for maybe a month to 90 days, typically, and they're difficult to crawl out because you'll build up the pipeline and then you have deals closing.
If you get comfortable and turn that off, what you're doing is you're creating a problem a month or two months later in which you're going to have a sales slump. You're going to have less cash flow coming in and you're going to have less new clients coming in, and it's going to get quiet and then you're going to hi ho Silver. You see salespeople, "Hi ho Silver," they jump on the horse and they're like, "I'm going to ride this hard and I'm going to figure this out and do sales, sales, sales," and then they come across almost needy.
Needy in sales is creepy and then the problem is it starts to get carry for them.
Patty: They're panicking.
Jason: They start to panic, and so they can avoid these sales lumps by creating some consistency even if they're only able to dedicate a small number of hours a day or even just an hour a day, as long as they have some consistency throughout the week that they don't just shut it off for half the month or shut it off for a month, they should consistently be able to generate leads. They have no control when those deals will really close. If they aren't doing it, those deals won't be closing.
Patty: Yeah, they're zero. In the classes that I teach and things, I might get one or two leads that day and then I don't know what's coming. You cast out the net and you see what it brings in. I didn't want to do it. It was early December. It was a bad time of the year, but they really wanted me to come do this and I was like, "You know what? Absolutely. I'll be there."
Now, I didn't think there was going to be much of a turnout but you never know, and it turned out there were four people. I was like, "Whoa, that's pretty cool. That's all right. I could do four. It doesn't matter." Out of the four, I got three so who would've known? It was awesome. Even the lady that was doing the events, turns out she was convinced and she decided to give me her house to manage. You never know what's out there and if you're not out there, you're not getting anything.
Jason: I think there's a direct ratio between the level of connection and the level of intimacy in a sales situation and the close rate, and so it's not just about numbers. It's not about how many people show up but, like you said, it's about how well you're able to connect with those people. The smaller the group, the more intimate that communication can turn, like if you're working with one-on-one with somebody, I'm sure it's a very intimate conversation. It's personally about them and their pain that we talked about in the beginning.
You get three or four people, it gets a little bit more broad. If you're doing it through an entire room, there's some authority there and that's nice, but you're going to then have to do follow-up to create that intimacy and create that connection afterwards, which is really important in those situations, but you then are getting to do one of the many sales and establish yourself as an authority in front of them.
Patty: And you didn't cancel. They never expected that you're going to cancel and bail. That would stop you from getting the next gig. These are all gigs. We're constantly going after these gigs. You cancel one and, "Yeah, do I really want to get out there? It's [7:00] at night. Could I maybe do more work on the site? Yeah."
No, being in front of people makes a huge difference. I'll tell you: Some people don't think about it, but if you've gone on a meeting, you've tried and you've lost, you need to ask why. At this point, "Oh, that's fine. I have another company."
"Okay, you tell me so I can make better my business. What is it that made you decide to go with them and not with me?" It's a hard question to ask, like, "Why don't you like me?" but you have to ask the question. "What was it? Was it my perfume?" But you have to ask because if they say, "Well, the other guy seemed more confident."
Now, you know what to work on. You need that constructive criticism, but most people don't want to ask because they just want to feel, "Ah, they didn't fit anyway. I don't want them." They may or may not but if you don't ask, you never know and then you can't improve.
Jason: Feeling safe asking for feedback is a huge superpower. I feel like, for business owners, not being willing to palate or not being able to palate, digest, absorb or take in feedback is a dangerous thing. I honestly feel like I've built my company on thousands of failures, and so being able to get feedback, make mistakes and to keep moving forward as a business owner is huge. If you don't get a deal, there's some awesome feedback waiting for you that you could potentially gain from them so I love that idea.
Sometimes, it's just simple as just sending an email follow-up. "Hey, honestly, could you tell me why you went with this other company? You won't hurt my feelings. It would help us. If there's anything that you can do to help us improve, it'd be great," and people love sharing advice.
Patty: If you put it that way, "Look, I just need a favor. I know that you're going X, Y and Z, but I would just so be appreciative if you can give me some constructive criticism. What exactly was it? Was I 10 minutes late and you didn't like that? Don't you like our pricing? What is it? What swooned you? What was it?" and maybe it was just, "I have no idea. I just like this guy better." Okay, that's fine. I'm okay with that, but if I don't ask, I never know, and if you don't know, you don't improve. It's kind of like those, "Listen to your sales pitch," and nobody likes to hear their own voice and no one wants to hear why they're not picking you but you need to.
Jason: Yeah. If we're really honest with ourselves, we really do want to make money and we really do want to know. We really do want to know why they didn't go with us, and so being willing to be vulnerable and ask for that feedback can be really powerful.
Surprisingly, when you do that, it gives you ideas. It's like, here's how to win more business, and sometimes it's the things that they use. The deciding factors are so simple and they're so simple that you're kicking yourself. You're like, "Really? That's it?" I mention that on every call. It's really simple.
Patty: You're not going to know if you don't ask. You've got to ask.
Jason: One of my favorite tactics, though, if I don't get a deal, is to lead the door open for the future. "Why'd you go to somebody else?" Great, I really appreciate that feedback. "If things don't go well with this company, you have any trouble or this happens to this, we will still be here, ready and willing to take your business and help you in the future."
I love just leaving that door open. I don't want them to feel like, "Well, they shut the door on me and they're dead to me." I'm creating that anchor for the possible future because I've had clients go with another company, they have happened exactly what I had explained to them would happen, and they come back and like, "You were right and I would love to work with you guys."
Patty: Because they're not ready to hear it yet. They haven't reached the point what you're telling them. They can't absorb what you're telling them yet.
Jason: They don't believe it, they haven't experienced, and they have to go experience that. They have to go try out the cheapest property manager, the cheapest website company or the cheapest whatever, marketing firm.
They've got to try out somebody and test out stuff because they believe they know better and then, as soon as they realize that they don't know better, they didn't know something, something blindsides them or they've run into a snag that you had kind of mentioned or foretold, you've created this powerful anchor that they're going to remember you the moment that happens.
Patty: Yeah, and it's great because—you have to leave it open to the point that they're not going to—a lot of people don't want to ask the question why they didn't get it. It's the same thing; they have to be comfortable to come back to you because you're not going to say, "I told you so," so it has to be very open. I always say, "Look, I'm a sounding board. If anything happens in the future," and sometimes, they're like, "I'm going do it myself."
You have those people in the world and you have those that go to the bare minimum bones. "I'm glad they can help you for that price. It's not something that we can do, but if something should change down the road, if you have questions or something odd comes up, you've got my number," and I sit there with them. "Can you put me in your phone please?" and I make them do it while we're there.
Otherwise, they're not going to put you in there. You're gone. They're going to forget so I say, "Here, put me in there," and I watch them put my number in there if it's not already, and if it is already, I just say, "Just put, next to my name, 'Call her.'" He's like, "What?" I say, "Well, down the road if something comes up, you can say, 'Oh, yeah. It says, 'Call her.' You can search and find me." They're like, "Okay?" but it works because they do.
It's kind of like when you have a little child that they're just not mature enough to understand maybe how to tie a shoe or whatever. They just mentally can't do it. It just can't happen. These people are not going to be able to get where you're at yet, and you've got to understand that and it's okay. They will mature eventually and we'll see what happens, but making them put you in their phone is like, "Oh, I've got to be in that phone because they'll never find me if I'm not on their phone."
Jason: Such a little hack and I can see how effective that would be. Yeah. As soon as you have this problem, you're creating this anchor. "As soon as you have this problem, if you run into this or if you run into any issues, I am available for feedback. You don't even have to remember my name. Just put, 'Call her,' in here and, remember, call her and just plug it in."
You walk them through, making sure they get it into their phone. They're going to do it. They want to finish the conversation, they want to be done and you're hanging out with them or you're talking with them. "Enter this into your phone."
Another tactic is you could say, "What's your phone number? I'm going to text-message you right now and then you have my phone number. Enter this number in," or however you want to do it and just make sure you get them into the phone.
Patty: That's the new Rolodex.
Jason: Then, send them a follow-up email after that and say, "Just in case you ever lose my contact details, here is my information. Here is my direct number. Reach me if you run in any problems." I love the idea you mentioned of being a sounding board. I think a lot of property managers are so focused on getting the deal, but what they really need to start with is being a resource.
Patty: Yes. Yeah. I always tell them, "You've got my experience at your disposal." You're doing your research. That's great. We all have availabilities on our computer to do some research. "Great. I'm planning to get a roof, I'm going to do some research," whatever it is, and that's all great. Hey, absolutely. I'll do the same thing. I said, look, if you hear something from one of the other companies that you're shopping or something doesn't make sense because you've got to peel back some onions to get down to—how you're really comparing here, apples to apples, call me and I'll answer whatever it is. There's no cost to you. You're just going to call me and ask me a question.
Usually, they do. Maybe you've met with them or they're not going to be moving in for six months or it could be one of these long nurtures or whatever, they'll come up to something. They'll go, "Hey, someone told me this but you told me that, by the law, it was this so what really is it?" I'll say, "Oh, absolutely. Let me send you the statutes," and, all of a sudden, you're on top again because they're constantly doing the comparing. Guess what: I've got the law that states this is what it is. Now, Patty wins. I like it when Patty wins.
Jason: I'm sure, in some of those situations, you've gotten the deals just because you actually showcased your expertise. They gave you that chance.
Patty: Yeah, it's amazing. Even in today's day and age, how much out there is just make-believe and fluff. "Well, our agent said this was it," or, "This one said this is it," and, all of a sudden, that becomes a new law and it's not, and there's a lot of it out there. Unfortunately, people get away with doing stuff and they keep doing it, but they don't invest in themselves enough to continue the training, go to classes, just become smarter or at least be updated or something.
Those agents, even when I'm working with them, I can look them up at our MLS system and I look and see when something starts–you get that gut feeling. I'll look them up and I'll just say, "Oh, okay. Well, they haven't done a rental deal since 1997 so now I know how better how to work with this agent to make this deal get through." Knowing what you're dealing with helps.
Jason: How much time do you invest in making sure that you're on top of the industry, that you know what the latest laws are, that you know what's up with property management in your state? How much time are you investing on a regular basis towards this? How do you stay connected to all of that?
Patty: I'm probably obsessed with it more than most because if we're here—my job is to protect your property and protect you. How am I going to be done if I don't know what all this stuff is? Actually, I was on the phone yesterday with one of the attorneys and a simple little thing, as an example—every state's different, but the pet addendum that's used in our state does not have a sentence it's needed to be there that says, like a tenant signing off, "Pet does not have a bite history." One sentence, that's all we need. That's it.
To give the insurance companies all of our emotional support, our services and all of this, they've gone away from that dirty dozen. They're not barring any animals anymore. They're going by bite history. Why doesn't our farm have that? I'm like, "Hello? Boo."
I do volunteer with those associations. I volunteer on education committees, on the fair housing task forces, the forms committees, all that kind of stuff, so that knowing where we need just makes sure it's pushed through, one. Two, finding out what they're up to and what we're going to get is another and fighting for what we need.
If you're staying in two and you're involved in these organizations, it's all volunteer so you don't have to pay for this kind of stuff, but you volunteer in NARPM and other ones. I'm heavily involved in NARPM and trying to make sure all that's going through, but you've just got to find out what's around you, volunteer and get into it.
I guess I've never really sat down how many hours it takes; some of it just comes up and you know there's a need for it so you know the right people to call and say, "How do I do it?"
Even if you don't know, maybe you're brand new, and just moved here, "Okay, who's the wielder association? Who's the property management companies? Where's the NARPM groups? Where's this? Where is that?" Some of it is research. You've got to find out how do you know and who do you know to call. You find out and then say, "How do I volunteer to get to the meetings?" and then, pretty soon, it just builds its way from there.
Jason: I've heard you mention a few things. You've mentioned you talk to an attorney so you've got some attorneys that you're connected to that you leverage as resource, you mentioned NARPM which you use as a resource, you mentioned real estate or realtor association and being connected to those, and then you also mentioned doing your own research.
Overall, you said you're obsessed, and I think it's important that if there's one thing you should be obsessed about as a property manager, it's being able to effectively solve people's problems. That's this, is to solve some of these problems. If you are obsessed with doing it correctly and solving people's problems, that gives you a lot of confidence going into a sales conversation, I would imagine.
Patty: Yeah, and there's so many chat groups, Facebook groups and all this, but the other thing, too, is make sure that you're not listening to the players of the world. If I'm listening to people telling me things that aren't the real source, then I'm learning it wrong, which is the only reason I teach and I have my own real estate school is I teach it right, but if you're listening to the wrong sources, then now what?
I had a call today from a fellow. He used to own a property management company, I've known him for years, and he was a meeting. I won't say which company he's with now. Anyway, he's just doing real estate; he's not doing management. He goes, "Hey, I thought, years ago, when we did this and this, we weren't allowed to give out the credit reports," and I said, "It depends on your contract." He said, "Yeah, but they're saying dah, dah, dah, " and I said, "Who are you listening to? Wait a minute. Why am I on a speaker there? When's the next meeting?" and that was my question to him.
He goes, "Oh, absolutely. Okay, can you do April?" I said, "Give me a date, Baby." When I find out and it doesn't matter whose name's on the doors. When I find out that there's stuff happening that I know is incorrect, based upon me being around the right sources and the smart people, then I want to go fix it before they all start it because when we're running these properties, we're very real estate-driven. Everything is done through the MLS here, so I'm going to bump into these agents. I don't want them doing it wrong because it makes my job harder plus I want their referrals.
Jason: As soon as you identify that somebody is inaccurate in maybe landlord-tenant law or in process, you leverage that as an opportunity to go and speak to them, educate and to teach, which then feeds you referrals.
Patty: I attack it. I'll bring the cookies, I'll bring the donuts, and whatever. Let's go. Give me a date now.
Jason: They have a question and you're like, "You have an audience? I'll come answer that question and I'll give even more value." I love it.
Patty: It's funny because it all just kind of evolved. When I was doing the franchise pieces, I met a lot of great people all over the world, literally all over the world. It was special over every country and it just became—they would have something come up. "Patty, can you give me a hand? Can you help me?" "Yeah, what's going on?" and, because we were the same franchise, it was easy for me to answer a lot of questions so I kind of became the 911 or the 411 when they would ask questions.
It was awesome and then I started training with them, too, and I enjoyed it. I enjoy fixing people's problems. I'm one of nine children so I've got on-the-job training, you see. My dad's an engineer and my mom's incredible so you learn this stuff. There's a lot of realtors here that have called me on different things and when they call or when you work with a realtor on something, if you are dealing with them, ask them.
You've got to ask, "What do you guys do for training?" and they're going to come back and say, "Well, what do you mean? All we do is a rental deal." "I know, but you do guys property management in your office?" Are you asking these questions because there's another opportunity or a source. Most people get the deal done, they move on and don't even think twice about it, but you can get feedback.
Jason: Right. You'll ask them, "How are you handling leases? How are you handling property management-related things?" and as soon as you notice there's problems, you use that as leverage to say, "Hey, maybe I should come teach a class for you guys. Let me come share some ideas with you."
Patty: All I need is a little crack in the door.
Jason: "Got it," and then you're in. It's a magical and powerful thing if you can immediately shift yourself with any prospect or referral partner into the category of an advice-giver. As soon as you're there, you are in a position of authority and a position of trust, and that is what creates sales.
Sales happens at the speed of trust, and so you can skip right to the top simply by shifting yourself and positioning yourself into a position of being able to give them advice, and that instantly establishes you as a trustworthy person in their mind that you can now give them information and value. They're receiving information and value and once you give them value, then it's a lot easier for you to get value from them.
Patty: Yeah, and then you're going to find out too—let's say you go to their April meeting. Okay, you've done their meeting. "So, can I come back next April? When's your next meeting?" That's usually the one you can't stop. It's follow-up. Our laws in Virginia change every six months. I need to come here every six months so that I can keep you guys abreast of it, right? Because the brokers don't want to do it. You have to make sure you're cycling there every six months.
Jason: Don't just give up. After you do it once and you're like, "Wow, I did this. Hurray!" you might be leaving a lot on the table if you don't just simply ask, "Can I do this again? The laws are always changing. Things are always coming out. I'd love to come right back, and I'll put you in my calendar and follow up with you, and let's just do it again," and they'd probably say, "Yeah. Well, this has been great. It's been a good experience. We would love to."
If you don't ask, then, odds are, they're going to be focused on their own problems, on their own business, and their own things, and they're not just going to go, "Maybe we should invite Patty back. I wonder what's going on in property management law lately."
Patty: They're not going to call you unless there's a problem. It's like when you go to a dentist. Before you leave, they have you booked. "How are you doing in June?" or whatever. They already had you booked for the next one. Before you leave that office or whatever groupie you're doing, you should be already booking your next event. It's a new gig. Get that new gig set up.
Jason: Cool. Really smart. What do you do at these events to make sure that you're able to follow up and connect with people after the event?
Patty: Some events, I do registrations so that I have all the information. Some don't so if they don't, I need to sign up. I always give a raffle giveaway put their cards in. If they don't have cards, I have index cards that they put all their information on it. If it doesn't have an email and a phone number, it doesn't count; they can't be pulled.
If they want the freebie, they're going to have put them both in, and I want them both. I want their cell phone and I need an email. Otherwise, whatever. I can find the rest out in the internet as to where you live and all that kind of stuff, but it depends on the audience. If I'm with realtors, they love their toys. They're going to hand me their cards. I do a lot of stuff, too, that's landlord lessons so I do a series with landlords. I have all kinds of different people come join me, different partners I'll partner with.
If it's just a landlord, they may not have a business card. Maybe they don't want to give me their work stuff so I always have index cards and I have them already ready to go. Phone, email, name—boom. It's all you need. Otherwise, you can't win this $100-giftcard and everybody wants a $100-giftcard so in they go.
Jason: Cool. You're gamifying the whole situation a little bit here just to make it joyful.
Patty: Yeah. People like to want to do stuff and they want to be told. They do, too. Kids will tell you they don't but they do. They really do and adults do, too. Did you go to the DMV? I know we don't have to go anymore, but when you did go, I always feel like a DMV person when I'm doing the W-9 form, is they would highlight that one spot. They highlight where your name is, your phone number and all that kind of stuff.
It's great so it's like, "Okay, here's what I need," and they just look at you like, "Oh, she said so," and they fill it out and they give it to you, just tell them to do it.
Jason: Yeah, they do it. "This is what I need from you. Here you go," and they just do it. They're like, "Okay." You're like the Pied Piper.
Patty: Well, one of the biggest compliments I ever got and I didn't even know is my son has become a realtor, which is crazy and I told him that. I didn't know he was listening. You're in the car, you're his mom, and you hear all this stuff, and you figure they're not listening. They do listen. Anyway, I used to tell him—I'd be talking to someone and when I had papers that need filled out that I'm actually meeting in person, I highlight everything; it's all ready to go.
He's eating his pie. "Here's your pen. Follow the yellow brick road and everything is all done." I heard him repeat that and I was like, "Oh my, gosh." There we go. That's one of the biggest compliments you can get, is when somebody repeats what you said. He goes, "Well, I told him to follow the yellow brick road." That went on his first listing with him and that's what he told the client. I'm like, "Yes."
Jason: Yellow highlighter. Follow the yellow brick road.
Patty: Yes, that's all I need, is these signatures.
Jason: Patty, I think you've shared several cool little hacks and ideas. It's really clever and I think all this is very helpful for property managers who are seeking to cultivate relationships which eventually lead to contracts. Are there any other recommendations or any other challenges you're noticing among property management business owners that are struggling to grow that they should be paying attention to?
Patty: One hack that I've seen that's not good that is out there that they might—I don't know if they're aware of it or it's happening near them, but it's not for growth; it's more for protection. A lot of people have identity theft. It's all over. What a lot of people have done to save it instead of paying money to some of these companies is they've just frozen their credit. They're not buying anything. They just freeze it.
Therefore, they didn't protect it, but what's happening is we have people who are putting applications in our—there's 5 million different software out there, and most people doing applications online actually agree with that. The application comes in and what's happening is the people with really bad credit are freezing their credit. So when we pull the application and we run it, it comes up as, 'N/A.' We don't see that they have 14 late payments. We don't see that they have two charge options, three bankruptcies and all that kind of stuff because it comes up as, 'N/A.'
People assume, "Oh, well, based on the birth date, they just don't have enough credit established so it's coming up as, 'N/A.'" Not true. They're freezing it so they're bypassing our system, which is pretty smart when you think about it. It's pretty slick. What I've done and everybody can do is just add one sentence to your application that says, "Have you frozen your credit? If so, please unfreeze before applying," because if they'd lied on the application, now that affects them getting released, but it's a pretty slick little smart way.
I'll give them credit for that because, by freezing it—and I can't tell you how many people have gotten by with it because most owners—so, if I'm telling you, Jason, "Well, they don't have any credit based on the score and they really don't have any debt. They just haven't established yet according to the agent but they're making this much money and they're going to come in and take care of your house, and the property manager's telling the truth."
You might buy that, but if I tell you their credit score's a 420 and they have 18 collections and all this kind of stuff, you're going to say, "No way," so I give them an A for effort. However, they're not getting past us.
Jason: Yeah, if they have a credit score of 420, what then…
Patty: You're probably going to say no. If I tell you, "N/A. They just don't have any," versus a 420, you might be willing to accept the, 'N/A,' but you're not going to take the 420 so it's a pretty slick little racket they've got going on, but the way […] one question in the application and then now you've got it.
Then, the other part, too, is there are some people that we have a lot of military government being here near DC so we have a lot of people moving and they maybe forgot they've frozen it, and I don't want to run the credit and then it comes up nothing then we have to go back again.
By asking that question, if it's a legitimate person that has done so, they can see on there, "Oh, wow. We froze it. We've got to fix it," and they'll fix it before they apply so it's a good thing, but it's been used in a little interesting hack, if you will.
Jason: Got it. All right. Patty, all this has been super informative. I agree with you that property management is about relationships. People need to be getting out there, creating relationships, connecting with people. There's so much blue ocean and opportunity available that's just waiting for leads to come to you. It's probably not a great growth strategy in general, and I know you've had phenomenal growth in all the businesses that you've been affiliated with because of these methods so I think everybody should pay attention and listen to Patty.
If anybody has some questions for you or wants to reach out to you, how can they get ahold of you?
Patty: My simplest email is firstname.lastname@example.com or you can reach me on my cell number. I'm on Facebook. I'm on your staff, of course. I actually was thinking, Jason.When I was back with OpenPotion, did you live in Idaho or somewhere at the time? Is that where it was?
Jason: Yeah, I'm in Southern California now.
Patty: I know, but was it in Idaho? I want to try to remember.
Jason: Yeah.
Patty: Gosh, what year was that?
Jason: I don't know. A while ago.
Patty: A long time ago. It's so cool to be old enough, to have a relationship with someone like you back then, and you had the dreams and the ideas to do this, and then to actually see you do it is awesome.
Jason: I appreciate that. I think we've probably known each other for about a decade, realistically.
Patty: Gosh, we probably have.
Jason: Yeah, because I helped my brother, Bryant, with his business originally, probably back in 2008.
Patty: I was going to say '07 or '08, probably.
Jason: And then you were one of the early clients, I think, that we've worked with.
Patty: And you often have.
Jason: Exactly.
Patty: Back then, even. See? When you were just starting out on this. It was awesome.
Jason: We've learned a lot since then. A lot.
Patty: Yeah, it's crazy.
Jason: Like I said, a thousand or more mistakes.
Patty: No, it's all good. We don't fall; we don't get up so I'm glad it happened.
Jason: Yeah, always learning. Patty, it's been great having you on the show. I appreciate you coming out and I wish you continued awesome growth and success.
Patty: And yourself as well. Thank you.
Jason: All right. Thanks, Patty. Okay. Cool. Everybody watching this show, please be sure to check out the community that we have going on online, which Patty had sort of mentioned on Facebook, which is our DoorGrow Club. You can get to that by going to doorgrowclub.com, and if you are a property management business owner and you are looking to add doors and grow your business, that is an awesome community of people that are helpful.
Then, if you want some help figuring out how to grow your business, you want to align and clean up your sales pipeline, clean up the major leaks that are limiting organic growth and preventing you from being able to really capitalize on a lot of the things that Patty was discussing, then reach out to us at DoorGrow. This is what we focus on. It's helping you align your business so that you can create new revenue, create more growth, and maximize each door that you have.
You can get to us just by going to doorgrow.com. I'm Jason Hull of the DoorGrow Show and until next time. To our mutual growth, everybody. Goodbye.


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One day life came knocking at my door…
Earn something that will go with you, something that will help you in the time of need.Today, money is considered not as a means but as an end. This is the reason we're crazy about it. We seem to have forgotten that money is for us and not vice versa. We have to become masters of wealth, not slaves. If you earn with a hundred hands, give it away to the needy with a thousand.
A person, seeing lots of leaves and bits of scrap strewn on the road in the marketplace, picks them up, brushes and cleans them and puts them away neatly in his bag. The onlookers take him to be a madman out of his senses. But have we ever pondered over the true value of the Fixed Deposit Receipts and Bank passbooks that we have gathered?
Irrespective of our religion or thoughts, two things are certain – first, one has to depart from the world, come what may, and secondly, nothing whatsoever will accompany us.
Today we are striving to collect money with all our energy at the cost of health. Tomorrow we shall try to maintain this health through the utilization of this very money. But by then, it will be too late.
It has to be understood that wealth has a limit to itself. It can buy you a bed, but not sleep. It can buy you food, not hunger. It can buy you medicine, not good health. It can buy you a house, not peace. It can buy you things, not pleasure.
The disheartening fact is that today man has forgotten the amount of wealth he needs. The more he collects the more hollow his life becomes. His child constantly gleans this desire from his eyes. As the child grows up, he becomes thirsty for wealth himself and does not give a second thought about the mode of acquisition. He only concerns himself with the leveling of the void that he saw and learnt in your eyes.
If you want to see your child as a successful individual down the road, you must realize that the dazzle of money is fake and instead, try to fill your life with wholesome values.
To remember and to do:
1. Remember that wealth and happiness have no mutual relation whatsoever.
2. If you want to attain wealth, acquire the wealth of honesty, truth and benevolence.
3. Your family should have visible indications that you do not attach too much significance to wealth.
4. Don't keep talking of money constantly and make it clear that money never lasts for long.
5. Don't indulge in conversations highlighting that money will bring joy. The secret is that it wipes out the generosity of one's heart and when present in excess, in fact, turns you into a pauper.
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Using fresh grapefruit peel and natural agave nectar from Tromba tequila, this bitters has a wonderful astringency and natural bitterness from the citrus oils. Use it to add a vibrancy to a Tommy's Margarita, or give some citrus characters to your summery drinks and aperitifs. All natural ingredients. 30% Alc./Vol.


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Lending industry in the UK is quite huge and it is expanding continuously. There are loans available for various means and purposes, short term or long term either to settle the bad credit situation or beat the unemployment or just otherwise. Whatever is the purpose behind; things work out great in case of the long term loans. These loans are of similar nature as exhibition loans, if it comes to balancing the financial situations and keeping in alignment. Items available under the long-loan categories often come listed in various models such as long term loans for people with poor credit, long term unsecured loans, long term secured loans etc.
Here are the few advantages of long term loans:
• The loans are available on long term basis, which means that you are going to have perfect enjoyment;
• The loans will be available on easy terms and conditions, which means that you have the loan available with limited set of conditions;
• The loans are available on best offers and through secured route, which again means that your financial safety is guaranteed.
In general, the long term loan is available for duration of several years, and it is usually 3-5 years, but the tenure can also expand. The significance here is to note the tenure of the loan as provided by the credit lender in its terms and condition. You need to shop and compare for these types of loans.
There are loans and lending deals available at the reliable online place. These deals are going to make the difference to your means, and ensure that you are always committed and connected. With credible options available on the long term loans, you will get not only the best deals on the loan, but also enjoy your life and the living.


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We've said it before and we'll say it again. Scarves are an absolute travel must! No matter what the destination scarves provide the perfect cover-up, added warmth and keep you cozy while on a plane — we are never without a scarf of some sort, especially during the cooler months. Here are five new ways to wear your trusty scarf, whether it's a new purchase or an old favourite, to make sure it's on-trend this season.
The Thick Wool Knit Scarf
The ultimate in terms of cozy warmth, an extra plush, soft scarf wrapped around your neck is the equivalent to a cup of hot chocolate.
How To Wear It
Don't save your massive knit scarf for just your coat and the cold outdoors — use it as an added accessory and keep it twisted around your neck all day long. Throw your hair up into a topknot, bun or messy ponytail to keep the focus on the scarf. No statement necklace needed.
Magi scarf, $139.50, clubmonaco.com


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Dogs & Snakes – Keep Your Dogs Safe From Rattle Snake Bites
Their Back… Its snake season again!
People are reporting rattle snake sightings already this year. How do we keep our dogs safe from rattle snake bites? I suggest taking your dog to a reputable snake avoidance class. Even the most obedient […]
by Gerard Raneri
Dog Training Mobile
Our Tucson heat can become brutal in the summer as most of us already know. Our dogs may have it even worse in some situations. They can't always tell you what they need, it's up to […]Read More
Please include your zip code when emailing us for exact rates.


text: Contact Us Check out our About Us page or click on one of our 5 locations below for contact information for that branch. Name First Last PhoneZip code*Email* Comments (please include your VIN if asking about a part)CAPTCHA This iframe contains the logic required to handle Ajax powered Gravity Forms. You may also email us directly by clicking the address below. mailto:firstname.lastname@example.com


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Christie Campaign Has Spent More Than $300,000 in 'Bridgegate' Legal Fees
New Jersey Gov. Chris Christie's reelection campaign committee has racked up at least $314,000 in legal bills so far in representing itself in regards to the George Washington Bridge lane closure investigations.
The governor's committee retained Patton Boggs LLP in response to a federal investigation into the September lane closures, along with a probe by a New Jersey legislative committee. The committee received subpoenas for information in regards to the matter from prosecutors and the legislative committee in January.
The firm was paid a total of $160,000 for legal fees and documentation in March, according to campaign reports released Monday. Stroz Friedberg, an investigations and intelligence firm, was also paid $154,000 for legal fees that month, the report shows.
Mark Sheridan, a Patton Boggs lawyer representing the campaign, confirmed that both payments were made for fees related to the bridge. Mr. Sheridan didn't say how many hours the firm had billed for or their rate pertaining to the lane closure matter.
The figure is the first disclosed regarding the Republican governor's response to the investigations.
Gibson, Dunn & Crutcher LLP, the firm hired by the Christie administration to represent it in response to investigations into the lane closures, has yet to submit bills. The legislative committee has spent at least $488,400 in state funds for a special counsel retained for their probe, according to the firm's invoices.


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Crystaldust Double Bangles Special Offer
Crystaldust is a new signature design of Swaroski to equal Stardust and Slake. Stand out in style with this beautiful and eye-catching Swarovski Crystaldust double bangle. Sparkling from every angle, this gorgeous design is lavishly encrusted with chrome effect crystals and finished with stainless steel capped ends with further crystal embellishments for maximum glamour. Shimmering from every angle, this gorgeous design will take your breath away with its glistening finish. At buycrystaljewelry.com, we offer the crystaldust cuffs and crystaldust bangles using crystal rock technique, while the wholesale price is $6.65…Read More


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Main Material : resin |
Other Materials : oxidised silver wire |
Length (mm) : 10 |
Fitting Type : Hook |
Dimensions (mm) : 35 x 20 x 4 |
One of a Kind : No |
Hallmarked : No |
Wire Material : silver
These striking fern shaped resin drop earrings are black with an inlaid turquoise pattern with one zircon leaf on each earring. They are light in weight and have a soft matt finish. Each earring in the pair is slightly different to its partner.
Designed and handmade by Scottish designer Karen McMillan.


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To celebrate International Women's Day 2020, we talked with five Sensibillians to hear about how they have navigated the male-dominated tech industry and a few lessons they learned along the way.Read More
All articles filed in Sensibill
Sensibill deepens UK market expansion with Metro Bank partnership
Metro Bank has invited select small business customers to join a free beta trial of its forthcoming receipt management solution within their mobile app, with a public release set to launch to all business customers in early 2020.Read More
How to choose insurance for freelancers
The right insurance can help you mitigate some of the risks of being self-employed. In this blog, learn how to pick the best home, car, and life insurance for your hustle.Read More
Sensibill raises $42 million to power AI banking solution for freelancers and small business owners
We've closed a round of funding that will help us build out our AI capabilities and expand our reach. Learn more about what the funding means for the future of Sensibill here.Read More
9 financial tips for digital nomads
Remote work is in reach for more people than ever before—but before you pack your laptop and embark on a digital nomad adventure, here are nine tips to get your financial life in order.Read More
Infographic: Mental health and the self-employed
As more people leave their traditional 9-to-5 jobs for self-employment, mental health awareness is more important than ever. Download this infographic to learn about the mental health challenges of self-employment.Read More
How a credit card can turn self-employment expenses into perks
You already know that being self-employed comes with a lot of expenses. But with the right credit card, you can transform some of those expenses into perks that help you run your business.Read More
Separating business and personal finances for the self-employed
When you own your own business, it can be a thin line between your personal life and your work. In this blog, Certified Financial Planner, Shay Steacy, shares her advice for separating personal and business expenses for the self-employed.Read More
Credit card tips for the self-employed
A credit card can help with everything from rewards to managing cashflow. But only if you do it right. In this guest blog, Ratehub.ca shares their advice on credit cards for the self employed.Read More


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'Rogue One' maintains stellar course at box office
"Rogue One: A Star Wars Story" raked in $71.55 million Friday-Sunday, Exhibitor Relations said, bringing its total bounty for the region to $293 million.
Cinemas in the United States and Canada saw a slew of new movies open over the Christmas holiday weekend.
"Sing," an animated musical comedy featuring the voices of several A-listers including Matthew McConaughey and Reese Witherspoon, burst into second place with $35 million.
The third spot went to "Passengers," a sci-fi fantasy starring Jennifer Lawrence and Chris Pratt, who play two astronauts accidentally awakened from hibernation on a deep-space mission. It pulled in $14.3 million.
Claiming fourth was "Assassin's Creed," which took in $10.3 million, based on the eponymous video game.
At number five was "Why Him?" about a dad feuding with his daughter's boyfriend, which opened with $9.8 million.
That means "Moana," a computer-animated musical fantasy about a brave Polynesian teenager, slipped to sixth place from number two, pulling in another $6.5 million.
The film had previously topped the box office for three weekends and has now grossed $179.5 million to date.
Opening at number eight was "Collateral Beauty," a sentimental drama featuring Will Smith. It managed to pull in $3.6 million.
The number nine spot went to Hindi-language sports drama "Dangal," which opened with $3.3 million.
Rounding out the top 10 was "Manchester by the Sea," down from sixth place a week before. It pulled in $3.1 million, bringing its haul to $20 million.


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Guide to New York Tenant Rights
NY tenant rights are among the best in the entire country. Because there are so many New York tenant rights granted to tenants that aren't granted in other states, you may want to know more if you are moving to New York or are having a landlord issue for the first time. This guide will teach you a few basics about NY tenant rights so that you can understand when a landlord has violated these rights.
Subletting and Apartment Sharing
While some states allow landlords to restrict subletting and apartment sharing, according to New York tenant rights law, tenants are allowed to sublet and to share their apartment, regardless of whether their subleaser or apartment sharer is an immediate family member or not. Any provision of a lease that prohibits sharing an apartment with people or subletting is automatically void. A landlord is allowed to deny permission for subletting with reasonable cause, but if the landlord's cause is unreasonable, NY tenant rights allow renters to sublet regardless of landlord permission. You may have to take your landlord to court if you are being blocked from subletting for an unreasonable reason.
Evictions must be for a substantial violation of your lease or of local housing codes. If your landlord intends to initiate eviction proceedings, he or she is required by New York tenant rights law to notify you in advance. Your landlord is not allowed to evict you on their own, but must instead go through the proper court procedure. This can take several months and can give you time to find a new apartment. NY tenant rights forbid landlords from turning off your utilities or changing your locks to evict you. If your landlord is trying to evict you illegally, you need to talk to an attorney with a thorough knowledge of New York tenant rights.
According to NY tenant rights, you may not be evicted due to a violation of the lease that your landlord knew about for a long time and failed to correct. For instance, if you have a pet your lease did not allow, but you kept the pet openly for a year, your landlord will be unable to evict you according to New York tenant rights law.
Warranty of Habitability
When you move into an apartment, there is a reasonable expectation that it will be safe and habitable, and continue to be so. If you lose access to heat, hot or cold safe drinking water, or any other issue that would cause your apartment to no longer be habitable, you are entitled to have repairs performed by your landlord in a reasonable timeframe. If your landlord refuses to make needed repairs, you may be able to withhold rent or take your landlord to court. You may also be entitled by NY tenant rights to make the repairs yourself (or have a professional do it) and charge your landlord for your costs. If you plan to do this, keep your receipts so that you have proof.


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The Strange Case of Umar Farouk Abdulmutallab
Despite some $40 billion dollars spent by the American people on airline security since 2001, allegedly to thwart attacks on the heimat, the botched attempt by Umar Farouk Abdulmutallab to bring down Northwest Airlines Flight 253 over Detroit on Christmas Day was foiled, not by a bloated counterterrorist bureaucracy, but by the passengers themselves.
Talk about validating that old Wobbly slogan: Direct action gets the goods!
And yet, the closer one looks at the available evidence surrounding the strange case of Umar Farouk Abdulmutallab, the more sinister alleged "intelligence failures" become. As this story unfolds it is becoming abundantly clear that U.S. security officials had far more information on the would-be lap bomber than we've been told.
Apparently a second man from Flight 253 was taken into a room and interviewed by authorities. He left the room in handcuffs, but officials claim the man wasn't detained and say they have no info about him. Official confirms 2nd man interviewed from Flight 253 yeah, by Kurt and Lori Haskell among others:
NW Airlines Flight 253 Passenger Talks about Emotionless Blank Bomber
Eye witnesses Kurt and Lori Haskell SPEAK. I'd start on blog entry Friday, January 01, 2010 to get up to speed if I were you.
The guy was burned, tackled and being drug down the airplane ale and was blank stared and emotionless. We've seen that look before on Timothy McVey, and Lee Harvey Osweld etc..
Another piece of this puzzle that points to inside job(?)
'Like A Duck In A Noose'
One last thing, tron from another board plays devils advocate on behalf of our gov...
We know why the CIA did nothing with the warning message from this Nigerian suspect's father.-tron
What would you do with an e-mail beginning "I am the president of a Nigerian bank and I have something vitally important you can help with, at no risk to yourself.You have only......" ?


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in Tools and filtered by Administration, Evangelism, Christian Formation + 6 other(s)
ECF has gathered ten resources for Advent.
Welcome to your gateway to online resources related to ECF's Finance Resource Guide.
Who Does What?
Tracking Your Progress, Charting Your Position
Stewardship Is A Way of Life
The Budget: Strategy In Action
How, when and why issue an RFP for your Endowment Funds?
A social media content calendar example
By Episcopal Church Foundation
Use this graphic as an invitation to your Episcopal church for Advent and Christmas services.
By Jerry Keucher
Use this template for a financial report that is easily understood by all on the vestry.


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Sector 111's Lt.Laino has been named Acting Commander at the 1st Precinct while Captain Johnson is serving as Interim Police Chief of the Virginia Union Campus Police until a new VUU chief is hired.
When asked what this position at the private school does to Captain Johnson's position with the Richmond Police Department, public affairs says that Captain Johnson still on the org chart, still in an RPD uniform, and still getting an RPD paycheck. When asked "Isn't VUU a private school? Does Richmond have enough police to be loaning 'em out like this?", Richmond police spokesman Gene Lepley didn't clarify, but stated that "the RPD has a responsibility to ensure public safety in the city."
The Times-Dispatch had a piece on this yesterday, and couldn't get much either:
Richmond police and officials at VUU did not respond when asked whether the university is subsidizing Johnson's and Bynum's salaries or a portion of them. City police also would not immediately provide documents spelling out the agreement between city police and VUU.


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The kindness of strangers was on full view last week in the 2018 Giving Challenge.
The philanthropic fundraiser generated a little more than $11.7 million in donations and dollar-for-dollar matches for local nonprofit organizations.
Interestingly, most of the gifts were of the grassroots variety, averaging less than $100 throughout the four-county region of Manatee, Sarasota, Charlotte and DeSoto counties.
A few notable among the local recipients were the Florida Institute for Saltwater Heritage (FISH), which received more than $28,500 from 178 donors. Almost half of that dollar amount came from the dollar-for-dollar match.
Wildlife Education and Rehabilitation Inc. of Bradenton Beach made $14,780 from 198 donors and $12,955 from matching grants for a total of $27,735.
Other local nonprofit recipients included Mote Marine, The Center of Anna Maria Island and the Anna Maria Island Historical Society. A complete list is included in our story.
Congratulations to the nonprofits, which will greatly benefit from these cash infusions. And a big thank you to all those who donated, illustrating once again the generosity of the people of Anna Maria Island and the entire region.


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Designated-server identity-based authenticated encryption with keyword search for encrypted emails
Publication Details
Li, H., Huang, Q., Shen, J., Yang, G. & Susilo, W. (2019). Designated-server identity-based authenticated encryption with keyword search for encrypted emails. Information Sciences, 481 330-343.
In encrypted email system, how to search over encrypted cloud emails without decryption is an important and practical problem. Public key encryption with keyword search (PEKS) is an efficient solution to it. However, PEKS suffers from the complex key management problem in the public key infrastructure. Its variant in the identity-based setting addresses the drawback, however, almost all the schemes does not resist against offline keyword guessing attacks (KGA) by inside adversaries. In this work we introduce the notion of designated-server identity-based authenticated encryption with keyword search (dIBAEKS), in which the email sender authenticates the message while encrypting so that no adversary including the server can launch offline KGA. Furthermore, we strengthen the security requirement so that only the designated server has the capability to search over encrypted emails for receivers. We formally define dIBAEKS and its security models, and propose two dIBAEKS constructions using Type-I and Type-III bilinear pairing, respectively. We compare our schemes with some related IBEKS schemes in the literature, and do experiments to demonstrate its efficiency. Although they are slightly less computationally efficient than but still comparable with the related schemes, our schemes provide stronger security guarantee and better protect users' privacy.


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The CW network has picked up multiple shows this week including: Riverdale, Frequency, and No Tomorrow!
The CW has ordered three new series for the 2016-17 season, in addition to picking up "Supergirl" from CBS for Season 2 and renewing almost the entirety of their 2015-16 lineup.
"Riverdale" hails from Warner Bros. Television and "Supergirl" and "The Flash" executive producer Greg Berlanti's Berlanti Productions. Set in the present day and based on the iconic Archie Comics characters, "Riverdale" is described as a surprising and subversive take on Archie, Betty, Veronica, and their friends, exploring the surrealism of small town life — the darkness and weirdness bubbling beneath Riverdale's wholesome façade. Berlanti serves as exec producer alongside Sarah Schechter, Jon Goldwater and Roberto Aguirre-Sacasa, who also penned the pilot, which was directed by Lee Toland Krieger.
"Frequency," written and executive produced by "Supernatural" showrunner Jeremy Carver, reimagines the 2000 New Line Cinema film of the same name, following a female police detective in 2016 who discovers she is able to speak via a ham radio with her estranged father (also a detective) who died in 1996. They forge a new relationship while working together on an unresolved murder case, but unintended consequences of the "butterfly effect" wreak havoc in the present day.
"No Tomorrow" is written and exec produced by "Jane the Virgin" scribe Corinne Brinkerhoff and "Witches of East End" alum Maggie Friedman, along with writers Scott McCabe & Tory Stanton. When a risk-averse, straight arrow, female procurement manager at an Amazon-like distribution center falls in love with a freewheeling man who lives life to the fullest because he believes the apocalypse is imminent, they embark on a quest together to fulfill their individual bucket lists, to comedic and poignant results. Ben Silverman also serves as exec producer on the project, which hails from CBS Television Studios in association with Electus. Brad Silberling directed the pilot.
Source: Variety


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Get into plank position, forearms on the floor, elbows under your shoulders, legs extended behind you (A). Place your right hand flat on the floor (B), and then your left, straightening your arms to pushup position (C). Return to start by lowering onto your right, then left, forearms. Repeat, leading with your left hand; alternate.
RELATED: How Often You Should Switch Up Your Workout to Keep Losing Weight


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1,509 total views, 3 views today
When you are planning to use coupons for buying groceries, you may not get the savings easily or as expected. Even though you may have put a lot of efforts with the planning and preparation of saving money, the results may be far less than what you expected out of the whole thing. The small amount of savings you make may not be worthwhile when you buy the grocery items. Some coupons may not help you make real savings for buying household goods. You may not make significant savings with coupons during a sale, or it may not help you in bringing down the total amount of money for the list of the groceries you buy. Often you may have to wait to get a better deal.
Plan before you buy
Before visiting the store to buy using the free online shopping vouchers, you must decide what you want to buy. You must not stay in the store for a long time to avoid falling prey to its marketing ploys. Just get inside the store to know about the deals and come out as soon as you can.
Knowledge of the price points
There are several price points applicable when you go to the store to buy the goods you need. If you need to get the best deals for buying the grocery items you need regularly, you must prepare the list of the average prices for buying the same items. When the same items are offered on sale, you will come to know whether the coupons or vouchers are worth the money you save. Similarly, when the item goes for sale, and you have a coupon, you can easily compare whether the coupon satisfies your urge to make the savings or the deal itself seems to be a better option. If the deal and coupon matches, you can buy as much as you can get until the next deal. If the sale prices and the coupon provide a good deal, you can go ahead and splurge for buying the grocery items.
Several copies of coupons
With one coupon, you can buy an item. However, when you purchase two separate boxes of cornflakes, you may get two packets of coupons. The interested parties often buy several copies of the newspapers to grab the coupon inserts. Often people order for coupons while bypassing the newspapers. You can also keep an eye on the newspapers if you want to get a copy of Foodpanda coupon code today and get some attractive deals for buying the food items you need from the outlets at the grocery store. There are combined offers or deals with coupons when you shop from a particular store, so watch out for them as well.
Also Visit: The Ultimate Guide To Follow For Marketing Amazon Coupons Code
Using the overage
When the coupon deals exceed the sale price of the items, you get an overage. While you may not get an offer of cashback for buying those items but use the overage to buy other grocery items to stock up your collection of toothpaste or meat products and use them later if you need.
Checking the store policy
What are the policies of the store? Does it offer double coupons and also accept the coupons of the competitors? Certain policies of the store will help you save more money. If you are not aware of the policies of the store, there is no harm in getting the clarifications so that you get the offer in the end. You will only discover how to best utilize the Firstcry coupon code today when you get your queries replied at the right time.
Small shopping opportunity
You can get most savings on the coupons when you buy a few items at a time instead of piling the grocery items you may not need right now. The stores also change the sale and the discount items several times a year. You must never miss those offers in a bid to buy more during a single visit. When you make several trips to the grocery store, and restrict buying the items using the coupons, you can use them for the sale items only thereby increasing the amount of savings.


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After wandering with imagination in the direction of Chefchaouen , dreaming of walking through its blue lanes and photographing every suggestive corner of it, they finally arrived in the Rif mountains where this little town is located, set on the slope, and I was amazed answer to all my questions; "Will it really be as you see in the photos?" "Are the doors of the houses really painted like this?" "Is it all blue or just some areas?"And now I can say it too; Chefchaouen is exactly as it is always shown and imagined, all painted blue . The houses, the fountains, the doors, the streets are of many different shades, but all blue. Immensely blue.
Precisely for this reason it was declared a World Heritage Site by UNESCO and although in recent years tourism, even mass tourism, has taken hold, its position off the most common routes has allowed it to remain almost untouched and maintain its breathtaking beauty . In fact the only "flaw" if we can say so is that this little pearl, is far from the big cities and should be reached with the idea of reaching it .
# How to get to Chefchaouen
The best way to get to Chefchaouen is by car. We have booked a transfer service, with drivers, personalized and customizable, door to door, with Tangier Taxi , which from Tangier, has accompanied us to Fes, allowing us, with comfort, tranquility, air conditioning and an integrated internet connection, to stop for 3 hours also at Chefchaouen.
Book with Tangier Taxi, it was also quick, after having made arrangements in email, the exchange takes place in English, you pay with paypal a small deposit and at the end of the service you can make the balance in euros.
For an all-female trip, like ours, this was the best, safest choice, and had a perfect compromise in price quality, making it possible to dream of seeing Chefchaouen, but also to pass between mountain roads, large valleys planted with wheat, lakes with bright colors, local markets and small villages of shepherds with minarets that propped the landscape here and there.