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Category Archives: Leadership
CXFO – What We Can Do Tomorrow
This week we joined The CXFO for their inaugural London Launch meeting, 'What We Can Do Tomorrow', held at The Pirate Castle; a community boating charity and multi-use venue for water-based activities on the canal, as well as offering spaces for … Continue reading
Posted in Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Growth of Customer Experience, Insight/Analytics, Leadership, Motivation, multi channel customer experience, omni-channel Tagged Adrian Swinscoe, Anis Qizilbash, Banksy, barclays, Camden, Carole Layzell, Christopher Brooks, Customer Experience, Customer Experience Rockstar, CX director, CX lab, CXEllence Consulting, CXFO, Digital Eagle, don hales, Dr Richard Claydon, Employee engagement, Employee Experience, Gerry Brown, Isobel Rogers, James Dodkins, Lexden, london, Manuela Pifani, Martin Dukes, Mindful Sales Training, Morris Pentel, Mpathy Plus, Net Promoter Score, NPS, Organisational Misbehaviourists, Street food, The Customer Lifeguard, The Pirate Castle, The Pirates Castle, Tim Routledge Leave a comment
Being Your Personal Best: Customer Strategy and Planning 2018
This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and Planning Conference from The Forum. The Forum are now in their 19th year, in … Continue reading
Posted in AI, Analytics Recruitment, Automated Customer Service, Awards, Behavioural Assessment Tools, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer insight, Employee Engagement, Leadership, Motivation, Resource Planning Industry, Robotics, Speech Analytics, Talent Management, Transformation/Change Tagged ACCA, ADT, Analytics, Anglian Water, Aspect, barclays, BI, Bob Stella, BT, customer insight, Customer Strategy and Planning, Douglas Jackson, FSCS, Harrogate, Homeserve, Indoor Gold, Jasmeet Narang, Jennifer Holloway, MI, Nicola Callan, Personal Branding for Brits, Phil Coole, Primeast, Qstory, Resource Planning, Richard Brimble, RS Components, Sainsburys Bank, Sky UK, The Forum, The Ivy Harrogate, The Majestic Harrogate, The Perfect handshake, Your Personal Brand Leave a comment
UK Customer Experience Awards 2016
Last week we were back at the Park Plaza, Westminster Bridge for the 2016 UK Customer Experience Awards. With one of the best views from a hotel lobby in London,(in our opinion), this event just gets bigger each year, with … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Growth of Customer Experience, Leadership Tagged Affinity Water, British Gas, Close Brothers, customer centricity, customer experience awards, Customer Experience best practice, Direct Line, EPOS now, Financial Services Customer Experience, Findel Education, FM outsource, four Seasons Healthcare, HSS Hire, Insurance Customer Experience, Logistics Customer Experience, Microsoft, My Home Move, New Look, Now TV, OCADO, Old Mutual Wealth, Pelican Business Services, Reach Contact, Retail Customer Experience, RHP, Royal London, Scottish Water, SWR waste Management, Thames Water, TSB Customer Experience, UCAS, Utilities Customer Experience, vita student Leave a comment
The Customer, The C-Suite and The ?
Earlier this year in the Gartner Executive Survey CEO's put customer service as the most important priority after growth. "The big rise of explicit mentions of the word "customer" was very noticeable in the results of this year's survey," Mark … Continue reading
Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Employee Engagement, Employees, Growth of Customer Experience, Leadership, multi channel customer experience Tagged C-suite and Customer Service, CEO's put customer service as the most important priority after growth, Chief Customer Officer, Chief Employee Officer, Customer Experience, Customer Experience is designed and developed by people., Customer Service Director, DEFAQTO RESEARCH, Douglas Jackson Customer Experience Recrutiment, Employee engagement to deliver better customer service, Gartner, Good Leadership, Head of Customer Service, Ian Golding, Leadership Recruitment, Leadership that delivers better customer experience Leave a comment
Thinking About Relocating Your Contact Centre Career? Part 2
Following on from our earlier blog post Thinking About Relocating You Career to Exotic Shores which featured some tips, experiences and advice from some Contact Centre Managers and Leaders, who have relocated their lives and careers to India, South Africa … Continue reading
Posted in Candidates, Career Development, Contact Centre Industry, Leadership, Offshore, Personal Development Tagged Call Centre Careers, Career Development, Contact Centre Careers, Job Opportunities Offshore, Jobs Opportunities, Offshore Careers, Philippines Jobs Opportunities, Relocating your Career Offshore Leave a comment
Employee Engagement – Episode 2 'The Prequel'
For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Customer Experience Evangelist and a real advocate for Employee Engagement. Karen's previous Guest Blog was one of the most read and searched Douglas Jackson articles in … Continue reading
Posted in Candidate Experience, Contact Centre Industry, Employee Engagement, Leadership, Recruitment, Talent Management Tagged Candidate Experience, Customer Experience, EE, Employee engagement, Inducting new employees, Onboarding new employees, Recruiting Great Candidates, Recruitment Experience, Successful hiring, successful induction programmes, Successful Recruitment, successful recruitment process 4 Comments
Is It Time to Hire a Customer Experience Director or Chief Customer Officer?
For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk to, the understanding and use of Customer Experience and the people employed within this … Continue reading
So You Want to Become a Customer Service Leader?
Attracting and Retaining Customer Contact employees is an on-going challenge faced by our industry. We all want to see more of those who choose to start a Customer Service and Contact Centre career, stay, prosper and where possible, go on to … Continue reading
Celebrating Success – How do you do it?
We don't know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; perhaps it is the arrival of summer with temperatures predicted in the mid 20's … Continue reading
Contact Centres – The Future Leaders training ground
Given the number of headlines surrounding redundancies, unemployment and job shortages, a discussion ensued at DJHQ about opportunities and careers in general and how each of us have developed our careers based upon the opportunities available to us, which admittedly, were … Continue reading
Posted in Candidates, Contact Centre Industry, Customer Service Industry, Leadership, Recruitment Tagged Call Centre Agent, Call Centre Careers, Call Centre Development, Call Centre Director, Call Centre Manager, Call Centre Opportunities, Call Centre Promotions, Career Development, Career Progression, Contact Centre Careers, Contact Centre Development, Customer Service Advisor, Customer Service Development, Promotions, Training 2 Comments
Creating a Winning Culture
For the first of the Douglas Jackson Guest Blogs we are delighted to welcome to the stage Jason Wright; Jason is a Senior Leadership professional presently working in the Contact Centre industry for a FTSE 100 company. Jason has many years' experience as … Continue reading
Great Interview Presentation & Preparation
In our role of recruiting Executive & Managerial appointments for the Call Centre and Customer Service industry, the consultants at Douglas Jackson are lucky enough to work with and represent some really talented and inspiring people, teams and departments.
Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Hiring, Interviews, Leadership, Recruitment Tagged contact centre jobs, Customer Service, Customer Service Jobs, customer service manage, interview preparation, interview presentation, recruitment, recruitment advice, Recruitment Consultant 1 Comment


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Ferida Wolff's BackYard: A Pumpkin Question and Squirrel Knows
A Pumpkin Question
I put out a pumpkin for Thanksgiving decoration. It remained on our doorstep through Christmas and the beginning of the New Year, a bright entry to our winter home. Today it called to me to cut it open. I usually like to make pumpkin soup. Sometimes I bake pumpkin cookies. I bake the seeds or share them with the birds outside.
But I had lots going on recently and didn't get to making my favorite pumpkin recipes. I wondered about the lifespan of the pumpkin, if it was still usable. So I checked around. It seems pumpkins last about 8-12 weeks if uncarved, which was within the parameters. They fare best in temperatures about 50-56 degrees; our weather has been unusually warm this year so most of the time it has been in the 40s to mid 50s. The last couple of days, however, it has been hovering around freezing. Was my pumpkin still good to cook with? I wondered.
I cut it open and saw that it must have frozen last night and thawed when the morning warmed up, not the best way to preserve it. I would hate to see it go to waste. Perhaps I'll boil it up and see if it is still good to use.
Any ideas?
Pumpkin lifespan:
Editor's Note: Our oldest granddaughter who has received 800s on her math SATs would like these links:
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Tamiya German Nashorn Heavy Tank DestroyerMilitary Kits : Ground Armor : Self-Propelled Guns
Tamiya Military Kits1:35 Scale
German Nashorn Heavy Tank Destroyer
Tamiya 35335
Price: $82.69
Get it by: Thursday, Apr 09
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Hobby Essentials
- For Ages: 14+
- Assembly: Requires Glue
- Availability: In Stock
- Price: $82.69
Item DescriptionThis is the Tamiya German Nashorn Heavy Tank Destroyer in 1:35 scale. This model kit comes with easy to follow instructions guiding you through the assembly. Glue is needed to make this Tamiya kit, and for a finished look paint is highly recommended. Not recomended for children under the age of 14.
Tamiya Model Kits
Tamiya 35335
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Jodi McLean is the Director of Strategic Initiatives, the growth catalyst for The Symphony Agency. She is equal parts no-nonsense booty kicker and enthusiastic cheerleader. She has a keen eye for identifying and aligning with key partners and growth-minded companies looking to scale through industry-leading, noteworthy marketing efforts.
Jodi is a Michigan native, University of Michigan graduate and mega-fan, and a happy Florida beach resident since 1997. Her personal brand is that of an Intrapreneur, published author, branding expert, business pitching aficionado, partnership builder, multimedia producer, and TV/radio specialist with over 25 years of broadcast and marketing experience.
Jodi serves on the University of Michigan Tampa Bay Alumni Board as the chair of the career committee, and volunteers for the ESPN Gasparilla Bowl committee and Girl Scouts of West Central Florida. She is a frequent blogger, national content contributor, and panelist/mentor for local business events.


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Bolivia is the perfect place to visit for those wishing to travel adventurously, and the Isla del Sol and surrounding islands offer an incredible perspective across the lake to the edges of Bolivia's imposing mountain range, La Cordillera Real.
Access to Isla del Sol is possible by daily passenger ferries from Copacabana, with various leaving each morning from the main harbour. Many tourists take a tour which drops them in the north of the island in the morning, and collects them again in the afternoon from the southern side of the island. However, be warned that this leaves little time to cross by foot, and many find that this approach does not give ample enough time to appreciate the beauty and incredible views across the island and beyond. Instead, find a hostel when you get to the island so that you have a day to explore.
Birthplace of the Sun
Believed to be the birthplace of the sun by the Incas, Lake Titicaca is the largest navigable stretch of water in the world. At 3,800m, its altitude is not easily forgotten: even going up stairs at this height can be tough.
Despite this, sunset seen across the lake or from on the sacred island, Isla del Sol, is a phenomenally spectacular scene, and a necessary part of any visit to Bolivia.
Discover the spirituality of Lake Titicaca
When you arrive, you may be tricked by the many vessels bobbing on its surface into believing that you're along the coast, but you are far from it, in many ways. It is silence and solitude that you will find in this waveless body of water; a place that has provided tranquillity and spirituality to its visitors for millennia.
Sunset across Lake Titicaca from our hotel window in Copacabana.
In the morning, the glassy translucence of the calm, azure waters was inviting compared to the hot glare of the sunshine. You can really feel the heat of its rays, and fully understand why the Incas believed that the sun was born here: I'd never felt so close to the sky before.
Taking the boat out towards Isla del Sol, you are treated to views of the Cordillera Real – a mountain range on the Bolivian side of the lake – as they appear through the hazy brilliance of the morning.
Arriving at Isla del Sol after a short one and a half hours boat journey, you can continue to marvel at these distant, snow-dusted mountains.
Colours on Lake Titicaca are some of the bluest that you find in the palette, made even more spectacular by their contrast against the flawless whites of snow and cloud. Even the mountains seem to have absorbed a blue hue.
Life on Isla del Sol
The roughly 5,000 residents of the island are clustered in small settlements around the various bays on the Isla del Sol. Many work the fields, having adopted the technique of terrace farming from their Incan ancestors.
Lake Titicaca's waters are calm and inviting, and time spent observing the horizon from one of the many bays is a relaxing way to pass an afternoon.
The inhabitants of the Isla del Sol survive thanks to a mixture of agriculture and tourism: every few steps in the main settlement of Yumani you will find a restaurant or guest house, attempting to cater to the needs of the thousands of tourists who visit each year. Below is what I can imagine is the highest pizzeria in the world – unfortunately we were out of season and it wasn't open when we passed by.
One of the churches on the island bears testament to the 'mezcla' of Catholic and indigenous beliefs prevalent throughout Bolivia and evident here on the Isla del Sol.
Every afternoon before the sun sets, the local farmers must return to their homes with their livestock. We passed at least four herds of assorted farm animals as we headed back towards the main village, Yumani.
Find a spot to watch the sunset. The hues and shadows that the sinking sun casts on the surrounding water and mountains are impossible to capture by camera.


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Confession: I love Jane Austen. Not really a true confession for a romantic. The confession comes when I tell you that "Pride and Prejudice" is not my favorite. As far as writing goes, it is genius. The character development the story arc the detailed understanding of familial and romantic relationships. But, as far as my personal favorite goes that would have to go to "Sense and Sensibility." If you haven't seen the 2008 BBC version with Hattie Moran, Charity Wakefield and Dan Stevens, you really should!
In Julie Wright's latest book Lies Jane Austen Told Me, her character Emma (yes that's her name- I liked the intended pun, it totally worked for her.) She commented on Austen's writing saying, "she understands the subtleties of humor and people and how they work together to make reading an enjoyable experience." I thought It was a beautiful description of great writing. And one Julie Wright herself is able to pull off quite well.
"Ever since Emma read Pride and Prejudice, she's been in love with Mr. Darcy and has regarded Jane Austen as the expert on all things romantic. So naturally when Emma falls for Blake Hampton and he invites her home, she is positive an engagement is in her future. After all, Blake is a single man in possession of a good fortune, and thus must be in want of a wife.
But when it turns out that what Blake actually wants is more of a hook-up than a honeymoon, Emma is hurt, betrayed, and furious. She throws herself deeper into her work, which is why she bristles when her boss brings in a consultant. Her frustration turns to shock when that consultant turns out to be Blake's younger brother, Lucas.
Emma is determined not to fall for Lucas, but as she gets to know him, she realizes that Lucas is nothing like his brother. What she can't understand is why Lucas continues to try to push her back into Blake's arms when he so clearly has fallen as hard for her as she has fallen for him."
Julie gives her characters depth, and darkness to deal with. However, she also gives them light and hope. And through their story we are given the same. We are shown that darkness and struggles can define us and sculpt us, but they don't have to limit us. "Shown" being the optimal word because Julie uses beautiful imagery to to express the character's fears and hopes. Case in point: "I had to force them back so no one would see my eyes leaking out the flood of my heart."
Not only did this book speak to my love of all things Austen, it was also a beautiful reminder of hope and light, and love. For "If Jane teaches us anything, it's that we have the right to choose our own loves in life." – Lies That Jane Austen Told Me. –N.C.


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SAN FRANCISCO, Calif. — October 27, 2015 — Netpulse, the #1 provider of branded club mobile apps, announced today that Goodlife Health Clubs, Australia's largest full-service health club chain, is its newest customer. The Goodlife mobile app powered by Netpulse will be launched in 76 locations across Australia. Its launch will be Netpulse's largest international launch to date and a milestone in its efforts towards internationalization.
The Goodlife mobile app will enable the individual club operators to engage directly with members on their mobile phones. The app will include features such as digital check-in, class schedules, workouts integration with wearable technologies, push notifications and social media integration.
"Goodlife is on a journey to create a next generation customer-centric digital experience," said Adam Skinner, Head of Digital Delivery at Goodlife Health Clubs. "Netpulse is central to the next phase of this digital transformation as we work with them to launch a new cross-platform mobile app which encompasses functionality, integration and member engagement not currently present on our website."
Goodlife Health Clubs is one of the fastest growing gym networks in Australia with 76 locations across the country supporting more than 210,000 members to live healthier and more active lifestyles. The company's mission is to get more Australians moving and living the "Goodlife".
Along with innovative fitness and lifestyle programs and state-of-the-art facilities and equipment, Goodlife offers a range of flexible and affordable membership options to help make the first step towards improving health and fitness simple.
Goodlife will be the first major club chain in Australia to launch a mobile app powered by Netpulse.
"We're so excited to have Goodlife join the Netpulse family," said Kelly Card, Netpulse's Vice President of Sales. "Partnering with such an innovative organization really demonstrates our full commitment to internationalization and our mobile platform's ability to adapt to international markets."
The Goodlife mobile app will be available later in the year for both iOS and Android platforms.
About Netpulse
Founded in 2001, Netpulse is the #1 provider of branded mobile apps for health clubs. With thousands of customers globally, Netpulse provides the fitness industry's most robust integrated digital platform for engaging members, driving revenue and enhancing the club experience. Leaders such as Orangetheory Fitness, UFC Gym, Retro Fitness and Gold's Gym leverage Netpulse technology for their mobile offerings. Learn more at www.netpulse.com.
About Goodlife Health Clubs
Goodlife Health Clubs is one of Australia's largest and most successful fitness organisations with 76 clubs nationally, 4,000 employees and 210,000+ members and continually growing. Forming part of the ASX listed company Ardent Leisure Group; Goodlife continues to thrive as a market leader, offering members and employees' life changing experiences. Goodlife supports its members through expert personal trainers, state-of-the-art facilities, a huge range of cardio and strength equipment, innovative programs and challenges, group fitness classes, child minding and flexible and affordable memberships. Learn more at www.goodlife.com.au.


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VITO is constructing a deep geothermal energy plant on the Balmatt site in Mol, which will eventually consist of six wells. As of 2019, the buildings of VITO, SCK.CEN and Belgoprocess will be heated with geothermal energy. The broader region of the Campine can follow suit.
It is well known that deep geothermal energy can cause earthquakes. These are usually mild earthquakes that can only be recorded using sensitive measurement equipment. The injection of cooled water appears to be a significant cause of these. By determining the location of the earthquakes, we are able to establish how the substrate responds to differences in pressure in connection with the injection. This allows us to become more familiar with the substrate.
Radioactive elements resulting from the decay of natural uranium and thorium are found everywhere in the Earth's crust. These natural radioactive substances are referred to as NORM, or Naturally Occurring Radioactive Materials.


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10 Green Street, beacon
This artful one-of-a-kind is not short on personality for those seeking something far from a cookie cutter with great quality & plenty of space in pristine, move-in condition just 1/2 mile to Main St. and 1 mile to Metro-North train. Beautiful solid wood floors, newer granite/stainless EIK, bright FDR w/ 6 windows, tall ceilings on upper level, newer roof & mechanicals w/ nat. gas boiler, custom neutral palette paint, solid core interior doors, all newer energy eff. windows & entry doors, new fixtures & hardware throughout. The layout is non-traditional w/ lower level just several steps below grade containing EIK, FDR, nice size study & laundry/mechanical room. Ceiling height on this level is modest much like a Dutch farmhouse. Up a reduced scale staircase is the main level with tall ceilings, bright & spacious LR, 2 BRs, a second office and a full windowed bath. Detached oversize garage could make a great studio building and the partially fenced yard is level and unusually large for a city lot. This is a turn-key gem with nothing left to do.
This mortgage calculator can be used to figure out monthly payments of a home mortgage loan, based on the home's sale price, the term of the loan desired, buyer's down payment percentage, and the loan's interest rate. This calculator factors in PMI (Private Mortgage Insurance) for loans where less than 20% is put as a down payment. Also taken into consideration are the town property taxes, and their effect on the total monthly mortgage payment.
The data relating to real estate on this website comes in part from the IDX of the Multiple Listing Service of Ulster County, Inc. Real estate listings held by brokerage firms other than Coldwell Banker Village Green Realty UCBR are marked with IDX logo and the detailed information about them includes the name of the listing broker.
Copyright © 2020 by the Multiple Listing Service of Ulster County, Inc. All Rights Reserved.
All information provided is deemed reliable but is not guaranteed and should be independently verified.
IDX information is provided exclusively for consumers' personal, non-commercial use and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing.


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Would you also chew me out for not welcoming scab labor during a strike?
Would you also chew me out for not welcoming scab labor during a strike?
Hodgson has hired an editor in chief from outside our community who asures us that "I need to learn a little more before I can write anything intelligent." What? An editor in chief should have a decade or so of experience with our issues. Surely, a local editor could have filled this job--and hit the ground running.
Sorry, but Hodgson hired outside our community, thus demonstrating her contempt for us. We should return the favor.
With the county pushing a 12% unemployment rate, you hired somebody from out of the area?
Make sure you're signed up so we can inbox you the latest.


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Your Terms and Conditions ("T&Cs") will be an important part of your strategy to help mitigate risks and protect your intellectual property in connection with your app/website.
While platforms such as Apple, Google and Amazon each provide a "default" Terms and conditions to govern mobile apps downloaded from their respective app stores, they also permit developers to adopt their own customized T&Cs instead—subject to a few caveats. Because the default Terms and Conditions can be quite limited and can't possibly address all of the issues that your particular app is likely to raise, it's generally best to adopt your own Terms and conditions in order to protect your interests.
We create legal T&Cs for a variety of Apps and Websites, but we have particular expertise in App and/or website designed for health care, Point of sales, food and beverage, publishing, technology and ecommerce. Terms and conditions can be one of a business's most valuable assets. We understand how intellectual assets support strategic goals and we tailor our protection strategies while drafting your agreement, so that they achieve your business objectives and optimize your software's protection.
We ensure that your Terms and Conditions establish the ownerships rights, the applicable contents and features of your software.
Extra Information
Our advisers work to provide counselling and protection for your Software as well as guiding you where to place your T&Cs on your website and app. As a technical matter, your T&Cs can reside in one of two places: It can be "hard-coded" into the app/website itself, so that the T&Cs is downloaded together with the app/website, or it can reside on a separate Web server maintained by the developer. We advise you on which approach works best for your specific software and its associated risk issues.


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Cook Strait
Also found in: Thesaurus, Encyclopedia, Wikipedia.
Cook Strait
A narrow channel separating North Island and South Island in New Zealand. It was explored by Capt. James Cook in 1770.
Cook Strait
(Placename) the strait between North and South Islands, New Zealand. Width: 26 km (16 miles)
Cook′ Strait′
a strait in New Zealand between North and South Islands.
ThesaurusAntonymsRelated WordsSynonymsLegend:
Switch to new thesaurus
|Cook Strait - a narrow strait separating the North Island and South Island in New Zealand
New Zealand - an independent country within the British Commonwealth; achieved independence from the United Kingdom in 1907; known for sheep and spectacular scenery


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PALO ALTO, Calif., Sept. 22 — The furor over Hewlett-Packard's spying operation claimed its highest-ranking victim on Friday with the immediate resignation of its chairwoman, Patricia C. Dunn.
The move was announced by Mark V. Hurd, the chief executive, who will now succeed her. But even as he offered an account of an investigation gone awry, and offered apologies to those whose privacy was invaded, he made it clear that many questions had yet to be answered.
His voice shaking, Mr. Hurd said a review of the means used to trace leaks from the company's board had produced "very disturbing" findings. He also conceded that "I could have, and I should have," read a report prepared for him while the operation was under way.
The investigators' zeal led them into a shadowy world of surveillance, and in the end the giant computer company was embarrassed by its own use of technology.
Two executives who supervised the effort were also reported to be leaving.
In addition to direct surveillance, the operation entailed the use of possibly illegal methods to obtain phone records of board members, journalists and others; an attempt to place software on a reporter's computer to track e-mail; and a study of the use of clerical workers and cleaners to infiltrate two news organizations.
At a news conference at Hewlett-Packard's headquarters here, Mr. Hurd said it had been proper and necessary for Ms. Dunn to try to stem leaks of confidential information. But he added, "While many of the right processes were in place, they unfortunately broke down, and no one in the management chain, including me, caught them."
It was the company's first public discussion of the revelations that have engulfed it for more than two weeks. Mr. Hurd took no questions, with the company saying he did not want to pre-empt his testimony next week to a House subcommittee looking into the Hewlett-Packard affair.
In a statement provided by Hewlett-Packard, Ms. Dunn said she had resigned at the request of the board. But she said that while she had the responsibility to identify the source of leaks, "I did not propose the specific methods," and those who performed the investigation "let me and the company down."
According to people briefed on Mr. Hurd's plans, Kevin T. Hunsaker, its senior counsel and director of ethics, and Anthony R. Gentilucci, its Boston-based manager of global investigations, will leave the company. Mr. Hurd did not speak to this issue, and the company declined to comment.
Some industry analysts had expected Hewlett-Packard to announce more directly who it felt was responsible, inside or outside the company.
"A lot of us thought there was going to be a lot more," said Jeffrey Sonnenfeld, senior associate dean of the Yale School of Management. But he added that Mr. Hurd apparently felt he needed more time to understand all that occurred.
The initial reaction of investors appeared favorable. In after-hours trading, Hewlett-Packard's stock was up more than 1 percent.
The effort to find the source of the boardroom leak began in early 2005, around the time of Carleton S. Fiorina's dismissal as chairwoman and chief executive, and yielded inconclusive results that year. A second phase began in January 2006, as an account of a senior management meeting was being prepared by the online technology news service CNET.
By May, the investigative efforts had identified one board member, George A. Keyworth II, as a source of unauthorized disclosures. He refused an initial request to resign, but another director, Thomas J. Perkins, quit over the investigation. It was Mr. Perkins's attempt to get the company to acknowledge the reasons for his resignation that brought the entire operation — and deep animosities within the board — into public view early this month.
On Sept. 12, a week after the initial disclosures, Ms. Dunn said she would step down as chairwoman effective in January, to be succeeded by Mr. Hurd. Mr. Keyworth, her antagonist, then agreed to resign.
The moves by Hewlett-Packard on Friday were an attempt to get ahead of the torrent of daily disclosures about the spying operation and an acknowledgment of the irresponsibility, if not illegality, of the methods.
State and federal prosecutors are exploring whether any laws were broken by anyone inside the company or those hired in an investigative chain extending to Boston, Florida and the Midwest. A central element was the use of pretexting, which involved impersonating someone to obtain that person's calling records from a phone company.
Mr. Hunsaker, the lawyer and ethics officer, directed the 2006 phase of the investigation. Mr. Gentilucci, the Boston-based investigations officer, was involved in both the 2005 and 2006 phases of the investigation.
Mr. Hurd said that on Sept. 8 he retained a law firm, Morgan Lewis, which has concluded that the investigation team led by Mr. Hunsaker provided regular updates to Ms. Dunn, and to a lesser extent to the general counsel, Ann O. Baskins.
"Some of the findings that Morgan Lewis has uncovered are very disturbing to me," Mr. Hurd said.
Michael J. Holston, a partner in the firm, laid out some evidence to reporters Friday after Mr. Hurd's comments. While noting that the firm's review was not complete, he said Ms. Dunn had personally contacted and engaged Security Outsourcing Solutions, a tiny Boston-area investigative firm operated by Ronald R. DeLia, in the 2005 phase.
"For the first month or so of the investigation, Ms. Dunn worked directly with Ron DeLia from S.O.S.," Mr. Holston said, and it was only two months later that the company's own detectives were brought in.
In an interview two weeks ago, Ms. Dunn said she had turned to the head of security to handle that investigation. Ms. Dunn's lawyer, James J. Brosnahan, reiterated that claim Friday. "She went to the right people, and she was assured that what they were doing was legal," he said.
Mr. Hurd was briefed on the first phase of the investigation, called Kona I, on July 22, 2005, Mr. Holston said. But he said Mr. Hurd attended only a portion of that meeting, which included Ms. Dunn, Ms. Baskins, Mr. DeLia, Mr. Gentilucci and Jim Fairbaugh, the head of global security. The participants were told the investigation was inconclusive, and by late summer it was inactive.
Kona II, the phase that began in January of this year, was far more energetic. "Over the next three months, regular updates were provided by members of the investigation team to Ms. Dunn and, to a lesser extent, to Ms. Baskins," Mr. Holston said.
A crucial document was a March 2006 report prepared by the company's investigators and Mr. DeLia under the supervision of Mr. Hunsaker, a senior company lawyer. Mr. Hurd was given a copy of that report, but he said he did not read it. "I could have, and I should have," he said.
The report identified the source of the leaks and outlined techniques used to get that information, including pretexting. It was also sent to the company's outside counsel, the powerful Silicon Valley firm of Wilson Sonsini Goodrich & Rosati, for review and comment, Mr. Holston said.
Mr. Holston noted that the Kona II report claimed that the techniques were legal. But as e-mail messages disclosed this week have shown, Mr. Hunsaker suspected early this year that the techniques might not be above-board. When he asked Mr. Gentilucci about the legality, he was told that it was "on the edge," and Mr. Hunsaker replied: "I shouldn't have asked."
Despite those assurances, Mr. Hunsaker never obtained a written legal opinion, according to people briefed on the company's review of its investigation.
Mr. Holston also discussed other aspects of the operation, including the use of surveillance software surreptitiously sent to the computer of a CNET reporter.
Mr. Holston said the program had been designed to determine whether the reporter would forward a misleading e-mail message, purporting to offer inside information about the company, to her source on the Hewlett-Packard board for confirmation.
The scheme did not work, Mr. Holston said, noting that the investigation team never received an indication that the misleading message had been forwarded.
Mr. Hurd affirmed that he had been informed of the plan to send a bogus message and had approved of the "naming convention" that was used. But he said he did not recall knowing or approving of the tracking technology. Neither Mr. Hurd nor Mr. Holston indicated why the chief executive did not raise questions about the way the scheme was to be carried out.


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Posted by Sneeze on January 17, 2004 at 16:21:54:
Hi ,
Maybe it's a dummy question but i tried a couple of things, looked at the web site of cast and checked out the help file but i can't find an answer....
All a wanna do is a hole, a window for a door or a wall without having a 4 pieces door. I would like to have 1 block for the door and 1 block for the window and render it and see thought it !
Thanks for the help !
ArchitectureWeek Digital Design Tools Department Architecture Search


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Crossbody Bag with Phone Case - Pebbled Leather - Classic Black
or 4 payments of $19.75 with
Ships from
Sydney, NSW
free delivery
Juggling too many things at once? Don't let your phone and wallet be one of them. Go hands-free with this cossbody bag with built-in phone case. When all you need is your phone and cards. Never miss that call or that photo op again! Make it your own, and personalise with your name or initials.
- Leather phone wallet with three card slots and one internal sleeve
- Attached polycarbonate iPhone case
- Magnetic fold
- Adjustable leather strap
- Gold metal chain strap
- Available to fit iPhone 6, 6S, 6 Plus, 7, 7 Plus, 8 and 8 Plus
- Dimensions:
- iPhone 6/6S/7/8: height 8cm x length 14cm x depth 2cm
- iPhone 6 Plus/7 Plus/8 Plus: height 9cm x length 16cm x depth 2cm
- Leather strap length: max 128cm, min 110cm
- Chain strap length: 130cm
- Weight: with leather strap 140g; with chain strap 162g
- Material composition: pebble grain cowhide leather, microfibre lining, polycarbonate iPhone case, metal chain
- Care instructions: Please note that dark items of clothing can transfer dye to light-coloured bags, so care should be taken with the light coloured bags.
- Country of manufacture: designed in Sydney, made in China
Inspired by the pivotal role of mobile phones in our daily lives, Free State Accessories was born in 2017 to create a bag for phones with tactile leathers that are beautiful to the touch, with clean minimalist lines in a modern palette of neutrals. Empowering women to be hands-free and clutter-free, while staying connected, with personalisation for those who want that unique touch. Free State - a state of beauty, a state of ease.
Please allow up to 7 days for delivery.
Write Your Own Review


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07 Nov Image Maker: Daniel Blom
Posted at 03:02h in Commercial Photographer Feed 0 Comments
Image Maker: Daniel Blom
Commercial Photography Article Shared by Curtis Wallis Commercial Photography
|I still do a quite a bit of photography within snowboarding, but I also focus a lot on lifestyle and advertising campaigns. It's fun. I still get to travel and see old friends, but the whole editorial thing where you live out of your suitcase for six …
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Author: ESPN


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If you are the one who are looking for the game Minecraft. And want to install Mod, which is a feature that allows your game is colorful and it does make you feel tired. The realism including stunning resolution of this contribution. It was impressive and will make you feel good for the game Minecraft. Connected Glass Mod It is a wonderful work, which will not let you down even less. However, I ask you to think of the original version of Minecraft. It has not been developed as it should be in the glass.
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Men! If you really knew the secret about your partner don't you think your life would be so much more exciting? New Beginnings introduces a thorough and thought provoking inside look at why women behave the way they do towards men, divorce them and want to torture them. What is it that leaves women feeling empty and frustrated? What you can do to easily turn this around. Join Dana in sharing with Don all she knows about what women want and need. Let's hear what Don has to say. Part 1 of a 2 part discussion, next week is Don's turn for women.
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The group of companies UNIG HOLDINGS was originally planned and organized to unite the capabilities and potential of various subsidiaries, coordinate their work and improve the efficiency of the combined business portfolios.
The holding company in itself is not a legal structure or a merger of other companies. It does not have its own corporate or Taxation registration numbers. It has no profits, does not pay taxes and has no share in any of the businesses that it comprises.
Its task is to unite the common functions of management, coordination, effective use of top managers, along with management and control over the use of funds of companies that comprise the UNIG Group. The combination of these functions allows us to develop business in the direction of improving the effective management of the consolidated resources and potentials of the companies that are members of the holding.
And to fulfill these functions, UNIG HOLDINGS has every right to represent the interests of all companies that are part of it, may act on their behalf, represents their interests, Conduct negotiations and signs agreements. UNIG HOLDINGS may also prepare new business proposals for implementation by existing corporate subsidiaries of UNIG Group – members of the holding. it may also create new companies to implement these plans where necessary.
Development of ideas, construction of new infrastructure and modernization of existing and or moribund plants and enterprises. Creation of jobs and production of import-substituting products
This is the strategy and the main task of UNIG HOLDINGS
Implementation of new technologies, training of personnel and the Contemporary management system. Creation or association of new enterprises, each of which is engaged in its own type of activity
This is our Objective at UNIG HOLDINGS
Attracting investment in the industrial sector of the economy of Nigeria, their development and the creation of new products based on the attraction of modern technology. Not the budget – but the investment.
These are the main sources of financing for our programs and projects at UNIG HOLDINGS
Who wants to do – looks for opportunity, who does not want to do – look for reasonable excuses.
This is our slogan at UNIG HOLDINGS
UNIG HOLDINGS acts in the interests of the companies that it includes. She does not own profit, but create value for subsidiaries portfolio and businesses. Do not lead – develop. Do not absorb – create. Do not manage – coordinate.
This is our essence at UNIG HOLDINGS
The Board of Trustees is a public authority for strategic investment planning for participants and members of UNIG HOLDINGS and its partners.
The corporate social plans priorities of UNIG HOLDINGS is implemented and determined by the Board of Trustees.
Members of the Board of Trustees are not only directors of companies and not necessarily its shareholders. They are respected, experienced and authoritative people who, in a friendly and friendly atmosphere, direct investment vectors to those sectors of the economy and those regions of Nigeria – where there is a need, support and understanding of the government.
Members of the Board of Trustees are respected citizens of their countries engaged for non-profit service in the first place. But for whom the interests of developing the economies of their countries, regions and the welfare of their compatriots and countrymen are a priority.
The highest executive body of the holding company UNIG HOLDINGS is the Board of Executive Directors of the member companies of the holding.
Well, the specific questions of the activities of each particular company participating in the group of companies UNIG HOLDINGS are the specific interests of each particular company, which solves them at its own discretion within its own business portfolio development plans.
So the holding company UNIG HOLDINGS is organized. So it is managed and developed. And so it carries out its activities.
Below is the structure of the group of companies UNIG HOLDINGS, which shows the mainframe of its work. Priorities and business sectors.
Initially, the holding company UNIG HOLDINGS was established by five enterprises. These enterprises have different statutory funds – from 10 to 100 million Naira. They have different shareholders. And they are created for doing business in five main areas.
UNIG INFRASTRUCTURE – the company was established to primarily as a Construction outfit for the development of buildings, structures and implementing infrastructure projects. These are not only roads, bridges, but also factories and engineering networks.
Quality construction with the use of its own powerful production base will give an optimally low cost of such works at the Internationally accepted standard quality levels.
As a priority, the project for the construction of a plant for the production of tractors by the method of large-nodal assembly in Nigeria is currently underway.
More details can be found here. (Click here)
UNIG POLYMERCONSTRUCTION – these are the factories for the production of pipes from high-density polyethylene PE-80, PE-100 and PE-100 +. Training centers for the preparation of foremen, designers and welders of polyethylene pipes. Service centers for the supply of fittings, thermofusion resistive couplings, cranes and adapters, as well as for the supply and maintenance of welding equipment for butt and thermistor welding.
It should be noted that in Nigeria today there are no plants producing low-pressure and high-density polyethylene pipes. More details can be found here. (Click here)
UNIG RESOURCES – was established for export-import transactions and business. Its main task is to supply the Nigerian market with the necessary products and goods whilst buying and exporting processed goods and products from Nigeria.
For exports to third countries, and especially to the European Union, home-grown products that are in demand in the world. This attracts forex into the currency market and promote Nigerian products to the markets of third-party countries. What is very important is Nigeria's foreign trade balance. More details can be found here. (Click here)
UNIG TIMBER – this is set-up for the production of wood products of International quality level using modern equipment with efficient technology for both the domestic market of Nigeria and for export.
The current technology in Nigeria is irrationally depleting forest resources and is unable to produce quality products that meet global standards. The dominance of imported wood chipboards and wood-fiber boards, low-quality MDF is gradually killing the woodworking industry in Nigeria. More details can be found here. (Click here).
UNIG AGROPRODUCT – enterprise for the implementation of projects in the agricultural sector of the economy of Nigeria.
Agriculture remains the most promising and most necessary type of business for Nigeria. It is the development of this direction that will enable the country not only to get rid of import dependence on food products, but also to become a powerful exporter of agricultural products in Africa and not around the world.
The excellent climate and the great potential of the land for agricultural activities, together with the creation of a powerful production base for its processing, will ensure large scale economic growth and the well-being of the population whist still taking Nigeria to a leading position in this field of business. More details can be found here. (Click here)


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Ananya Bhowmik1*, Debnath Chaudhuri2 and Subhasish Kamal Guha3
1Centre of Excellence in HIV care, Calcutta School of Tropical Medicine, Kolkata, India
2Department of Biochemistry and Nutrition, All India Institute of Hygiene and Public Health, Kolkata, India
3Department of Tropical Medicine, Calcutta School of Tropical Medicine, Kolkata, India
*Corresponding Author: Ananya Bhowmik, Centre of Excellence in HIV care, Calcutta School of Tropical Medicine, Kolkata, India.
Received: March 08, 2018; Published: May 17, 2018
Citation: Ananya Bhowmik., et al. "Nutritional Status of TB-HIV Co-Infected Patients Attending Antiretroviral Treatment Centre School of Tropical Medicine, Kolkata, India". Acta Scientific Nutritional Health 2.6 (2018).
Background: Malnutrition is common hallmark of HIV disease. It plays a synergistic role in immunosuppression which is initiated by HIV itself and malnutrition forms an independent risk factor for disease progression. Tuberculosis (TB) also weakens the nutritional status and increases morbidity and mortality. Thus, it is important to assess the nutritional status of HIV-infected and HIV-TB co-infected subjects. This cross-sectional study was aimed to compare the nutritional status of HIV-infected patients with or without active tuberculosis.
Methods: ART naïve patients were randomly selected from ART centre of School of Tropical Medicine, Kolkata, India. The baseline Body Mass Index (BMI), Grip Strength (GS), Triceps Skin Fold (TSF), mid upper arm circumference (MUAC), serum albumin, haemoglobin and CD4 count was documented. Energy and protein intake was evaluated using 24 hours recall method. All recruitee were evaluated for presence of Opportunistic Infections (OI). Active TB was diagnosed by the Revised National Tuberculosis Control Program (RNTCP) guideline of Government of India. Statistical analysis was done to compare the above baseline characteristics between HIV-TB co-infected and HIV mono-infected patients by using SPSS16.
Results: A consecutive number of 131HIV-infected patients were enrolled in study following written, informed consent. Active TB was diagnosed in 48 patients and the median CD4 count, serum albumin, haemoglobin and BMI of active TB patients were113 cell/μL, 3.25 gm/dl, 10 gm/dl and 16.14 Kg/m2 respectively while those of non-TB patients were 205 cell/μL, 4gm/dl, 11.5 gm/dl and 18.13 Kg/m2 respectively. All the TB infected patients were on TB treatment with RNTCP regimens. BMI (p = 0.00), GS (p = 0.04), TSF (p = 0.00), MUAC (p = 0.00), CD4 (p = 0.01), haemoglobin (p = 0.01) and serum albumin (p = 0.00) were significantly higher in case of non-TB patients. There was no significant difference in the calorie and protein intake of TB infected and uninfected patients (p = 0.32) and (p = 0.38) respectively.
Conclusion: HIV-TB co-infected patients have grossly compromised nutritional status and need immediate nutritional support in form of nutritional counselling and/or supplementation to improve their health status.
Keywords: Nutritional Status; Tuberculosis; HIV
Copyright: © 2018 Ananya Bhowmik., et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.


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Searching Available Datasets
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Once you have signed in, from the main Search Page you will have the Master Search which will search across all record sets.
If you wish to search a specific record set please scroll down the Search page, past the Master Search and you will find all the record sets listed individually on the right hand side.
TheGenealogist is the official site for the Non-Conformist and Non-Parochial records, which you'll find under 'Birth, Marriage and Death Indexes' and also under 'Non-Conformist and Non-Parochial Records' on your Search page.
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An important factor to remember when searching through early records is the variation in the calendar system. The Julian Calendar was the standard system until March 1752 which was then replaced by the Gregorian Calendar. According to the Julian Calendar, the first day of the new year was 25th March 'Lady Day', so a full year would run from March 25th to March 24th. Dates between January 1st and March 24th would still be assigned the previous year, for example, January 1st 1744 would either be written as 1744 or 1744/45 to indicate the dual date. At TheGenealogist we use the date as written, so please be aware of this when searching for dates before March 1752.
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Port of New Orleans Welcomes New Direct CMA CGM Service to South America
The world's third largest container shipping company initiated a new direct service from the Port of New Orleans to the west coast of South America this week. Marseille, France-based CMA CGM launched its Med Americas service with the arrival over the weekend of the container ship Pomerenia Sky at the Napoleon Avenue Container Terminal.
The new service is wholly-operated by CMA CGM vessels and will offer weekly and direct service to San Antonio, Chile; Callao, Peru; and Buenaventura, Colombia. The new calls are in addition to already established CMA CGM weekly South America direct calls to Guayaquil, Ecuador, and Cartagena, Colombia. Primary inbound cargo opportunities for New Orleans include fresh fruits, forest products and containerized copper to be traded on the London Metal Exchange, while export cargo will include fresh poultry and plastic resins for manufacturing.
"CMA CGM's expanded service from New Orleans to the west coast of South America will greatly help New Orleans strengthen its trading position with our partners in South America," said Gary LaGrange, Port President and CEO. "CMA CGM began calling the Port of New Orleans in 2009 and since has grown its business to and from the Port throughout the Caribbean, Central and South America, Europe and the Mediterranean."
CMA CGM operates 200 shipping routes between 420 ports in 160 different countries. Stevedore Ports America will handle the cargo for CMA CGM's service at the Port's Napoleon Avenue Container Terminal.


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Saccharomyces boulardii is a type of beneficial yeast that has long been a part of nutrition and health through use in bread, wine, and yogurt. Saccharomyces boulardii have been clinically proven to prevent antibiotic-caused diarrhea. Now
as a probiotic, our strain supports the function of the gastrointestinal tract, where it can aggressively displace problematic yeast species, increase levels of antibodies, support the establishment of friendly bacteria, and help to restore nutrient absorption capacity to the small intestinal mucosa. This yeast strain is resistant to gastric acidity and proteolysis; it does not get absorbed, but continues to move through the intestines until secreted.
©2011 Imagilin Technology. All rights reserved.


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You are here: Home » Fly Tying » Pheasant Tail Nymph – Fly Tying Video
Pheasant Tail Nymph – Fly Tying VideoBy Max
This is the first in a series of how-to fly tying videos by Davie McPhail from Scotland. I really like the videos he shoots and how he ties his flies. I am starting the fly tying articles here with a series on All-round flies, starting with nymphs, moving on to dry flies, wets and streamers. Enjoy (and practice)!


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- PRODUCT: Rustic Open Shelf Nightstand with Drawer
- PRICE: #1) $450 #2) $450 Sold Separately
- DESCRIPTION: These clean lined yet functional bedside tables have gorgeous natural character from the reclaimed hard wood and a bit of personality with their carved slat sides taken from old wall panels. Their simple styling provides for great functionality with the open shelf providing storage for books and magazines and 1 drawer for some interior storage. The incorporation of the old slatted panels for the sides adds an Old World quality to these modern rustic styled nightstands. Handcrafted in Indonesia by village artisans from reclaimed hardwood. Organic character and texture throughout from the reclaimed wood. Solid brass hardware.
- DIMENSIONS: 1#) 25.5 W x 16 D x 24 H / 2#) 25.25 W x 16 D x 24 H


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From newborns to grandparents, we're dedicated to caring for your entire family when you need it most.
Sam is originally from Imperial Valley, California. He received his Bachelor of Science in Pharmacological Chemistry from the University of California San Diego in 2012. He worked in drug development for two years before receiving his Doctor of Pharmacy degree from Midwestern University College of Pharmacy in Glendale, Arizona. His professional interests include infectious diseases, critical care, and ambulatory care. Upon completion of his residency, Sam would like to increase pharmacy services among under-served populations and obtain his certification for the Board Certified Pharmacotherapy Specialists®. In his free time, Sam enjoys spending time with his family and hopes to become a coach for the Arizona Youth Soccer Association.
Sarah Huynh is originally from Vietnam and recently lived in California over the past 10 years. She earned her Doctor of Pharmacy in 2017 from the University of Arizona in Tucson, AZ. Sarah completed a Bachelor degree in Pharmaceutical Sciences with a minor in Education from the University of California in Irvine, CA. Her professional interests include ambulatory care, transitional care, and internal medicine. As a student pharmacist, Sarah was vice-president of the American Pharmacists Association (APhA-ASP) and the American Society of Consultant Pharmacists (ASCP) student chapters.
Sarah enjoyed giving back to the community through numerous health fairs and community events. She plans to continue giving back by volunteering with Yuma's community events and teaching opportunities for nursing students and rehabilitation programs. Upon completion of her PGY1 pharmacy residency, she would like to work in a hospital system with affiliation to ambulatory care clinics. Outside of pharmacy, Sarah enjoys exploring different ethnic foods and cultures, learning new languages and taking part in outdoor activities. Sarah also greatly enjoys traveling with favorite destinations including Taiwan's night markets and Seattle's clam chowder.
Our preceptors bring a broad range of skills and experience to the Yuma Regional Medical Center Pharmacy Residency Program. They share their knowledge and expertise to help our residents build their knowledge, skills and abilities in delivering patient-centered care as clinical pharmacists in an acute care setting.
Director of Pharmacy
Mark Jordan is a proud graduate of the University of Arizona in Tucson, AZ, having earned both Doctor of Pharmacy and Bachelor of Arts in Education degrees. He joined the Yuma Regional Medical Center staff in 2001 as a clinical pharmacist after previous work as an educator in the Yuma public schools. At Yuma Regional Medical Center, Mark has provided service across all levels of patient care, from critical to transitional care units. He has been involved in the palliative care team and the development of the ICU specialist position, and as a NICU liaison, he accomplished the standardization of orders and preparation procedures for medications used in the NICU. His experiences at Yuma Regional Medical Center, as a pharmacy director for an inpatient rehabilitation hospital, and consultant pharmacist for local skilled nursing facilities and a free-standing endoscopy center provide a rich background for student and resident learning. Mark has called Yuma home since 1975 and enjoys our desert community with his wife and young children.
Pharmacy Clinical Coordinator & PGY1 Residency Program Director
Jake originally received his Bachelor of Science and Engineering degree from Arizona State University in Phoenix, AZ Computer Systems Engineering. He then received his Doctor of Pharmacy from the University of Arizona College of Pharmacy in Tucson, AZ in 2010 and went on to complete a PGY1 residency at Lakeland Regional Medical Center in Lakeland, Florida. After completing his residency, he worked in Phoenix Children's Hospital's pediatric ICU, infectious disease/antibiotic stewardship and emergency department. Jake's main areas of expertise include critical care, infectious disease and pediatrics and his certifications include BCPS and ACLS. Jake was the Residency Program Coordinator at Yuma Regional Medical Center for two years before becoming Program Director. Jake precepts IPPE and APPE pharmacy students from the colleges of pharmacy at the University of Arizona in Tucson, AZ, Midwestern University in Glendale, AZ, Creighton University in Omaha, NE, Drake University in Des Moines, IA and Purdue University in West Lafayette, IN. Jake is a competitive amateur ballroom and Latin dancer, and other hobbies include hiking, scuba diving, snowboarding, playing acoustic guitar, going to concerts and traveling.
Operations Coordinator
DeAnna graduated from the University of Arizona in Tucson, AZ with a Bachelor's of Science in Physiological Science in 2001 and her Pharm.D. in 2005. She completed a Community Pharmacy Practice Residency at Purdue University in West Lafayette, IN in collaboration with Osco Pharmacy. Following her residency, DeAnna was employed by CVS where she was a District Pharmacy Supervisor over 19 retail pharmacies. She joined the Yuma Regional Medical Center pharmacy team in 2013. DeAnna currently serves as the Lead Anticoagulation Clinical Pharmacist for Yuma Regional Medical Center. Her background in ambulatory care gives her a great perspective as she precepts the longitudinal anticoagulation clinic rotation. DeAnna is a Yuma native and enjoys spending time with her family, traveling, swimming and outdoor activities.
Carissa (Crissy) graduated from The University of Findlay College of Pharmacy in Findlay, Ohio in 2012 with a Doctor of Pharmacy degree and ACLS certification, and worked as a pharmacy intern/IV room technician for three years at Blanchard Valley Hospital in Findlay, OH. After living in Ohio all of her life, she moved to Yuma in 2013 to complete a PGY1 residency through Yuma Regional Medical Center. After residency, Crissy stayed at Yuma Regional Medical Center to work as a clinical pharmacist in all areas in and outside of the hospital, and is a preceptor to the residency program for infectious disease and pain and palliative care. She was also previously the preceptor for internal medicine. In addition to these responsibilities, she serves as the pharmacy department's representative for quality and safety, and is the resource pharmacist for our inpatient/outpatient pain and palliative care team at Yuma Regional Medical Center.
Outside of pharmacy life, Carissa is an avid foodie and animal lover (with three Akitas and a cat), enjoys spending long weekends in San Diego or Las Vegas, and otherwise loves traveling wherever.
Aaron received his Pharm.D. from Roseman University of Health Sciences College of Pharmacy in South Jordan, Utah. After graduation, Aaron completed a PGY1 residency at Providence St. Mary Medical Center in Walla Walla, Washington. Prior to pharmacy school, Aaron served two years as a missionary in Ecuador.
In his spare time, Aaron enjoys church, family, working with Boy Scouts (he was an Eagle Scout!), spending time with his lovely wife Annie and their adorable baby boy. He also likes music (indie), cereal with marshmallows, video games (old school, NES, SNES), building things, yard work, cooking/grilling and board games.
Nerdy computer stuff has always been a side hobby for Aaron, so he jumped at the opportunity to become part of the Epic Willow informatics team here at Yuma Regional Medical Center. He is currently working half time as an Informatics Pharmacist and half time as a Clinical Pharmacist.
Ramesh "Tony" Neerpat is originally from Guyana, South America, but grew up in Brooklyn, New York. He earned his Bachelor of Science from Arnold & Marie Schwartz College of Pharmacy at Long Island University in Brooklyn, NY. He later went on to pursue his Doctorate of Pharmacy from the University of Florida, in Gainesville, FL. Most of his career has been spent practicing in Florida in various settings. He has extensive years of experience in retail, inpatient services, ambulatory care services, USP 797 & 800 and institutional research. His professional niche includes solid and hematologic malignancies, pain management and research and immunotherapy. Dr Neerpat is working towards his board certification in oncology. In his free time, he enjoys spending time with his family, working with robotics, off-roading adventures and the finer arts.
Quan graduated from the University of California San Diego with his Bachelor of Science in pharmacological chemistry in 2009. He worked in a contract manufacturing company for three years before completing his Pharm.D. from Midwestern University – Glendale, AZ campus in 2015. He completed his PGY1 community residency in Flagstaff, AZ at North Country Health Care where he also earned a teaching certificate from Midwestern University – Glendale AZ campus. Quan joined Yuma Regional Medical Center in August 2015 and has been providing patient care in various settings, including the anticoagulation clinic, the cancer center and inpatient as a clinical pharmacist. Quan's interests including playing guitar, photography, and exploring the great outdoors.
Hailey received her Doctor of Pharmacy degree from the University of Southern Nevada in Henderson, NV in 2010. Hailey worked as a clinical staff pharmacist for six years in Chadron, NE and joined the Yuma Regional Medical Center pharmacy team in 2016. Her professional interests include infectious disease, critical care, internal medicine and palliative care/hospice. In her spare time, Hailey enjoys yoga, travel, watching movies and spending time with friends and family.
Imaan Gill is originally from St. Paul, Minnesota, but grew up in Columbia, South Carolina. She received her Doctorate of Pharmacy degree from the University of South Carolina's College of Pharmacy in Columbia, South Carolina. Her professional interests include ambulatory care, internal medicine and infectious diseases. Upon completion of her PGY1 pharmacy residency, she would like to work in a hospital system that is affiliated with ambulatory care clinics, providing an integrated approach to patient care. In her free time, she enjoys learning new languages, traveling with friends and family, working out and trying new restaurants.
Zack Riddle is originally from Thatcher, Arizona. He received his Doctorate of Pharmacy from the University of Arizona College of Pharmacy in Tucson, AZ in May of 2016. His professional interests include infectious diseases, ambulatory care, internal medicine and critical care. Upon completing his PGY1 residency, Zack hopes to work in a rural community hospital and help precept students and future residents. Outside of pharmacy, Zack enjoys playing tennis, playing board games with his friends and family and visiting the beach.


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What Is QuickBooks Error Code 3003?
QuickBooks Error Code 3003 is triggered to pop-up on your screen when you are attempting to upload your QB Data to your online services but the process fails in the middle as sync failed due to some reason. You can follow the instructions given in this article to fix this error manually.
You can also get in touch with the QuickBooks Tech Support Department by calling on the toll-free QuickBooks Tech Support Phone Number +1-888-382-9112 which is available 24 hours of the day.
Causes Of The QuickBooks Error 3003
- Data Sync process failed in the middle.
- Intuit Sync Manager was exited in the middle of the sync.
- Weak or Unstable Internet Connection.
How To Resolve QuickBooks Error 3003?
The QuickBooks Experts of getenterprisesupport suggest two solutions for fixing this error. If the first solution does not fix error code 3003 then move on to the next solution.
Solution 1: Use Task Manager
- Open the Start Menu on your screen.
- Type Task Manager in the search space and then hit enter.
- Now, click on the Processes
- Look for a process named exe.
- Click on this process.
- Choose to End it.
- If this process is not listed in the list then call on the Support line number +1-888-382-9112.
Solution 2: Close Programs Running In The Background
- Close the programs that are running in the background are not needed.
- Press Windows key on your keyboard.
- Type Task Manager and then press enter.
- Close all processes which associated with QuickBooks.
- Restart your computer.
- Now, open QuickBooks again.
Technical Support For QuickBooks
If the above-given methods did not fix the QuickBooks Error Code 3003 it then means that you are encountering a more severe problem with your QB. We suggest that you take advice from a QuickBooks Professionals before changing the default settings of QB.
Simply dial the toll-free QuickBooks Technical Support Phone Number +1888-382-9112 and let the QuickBooks Experts work on the error. The QuickBooks Professionals are highly trained individuals who have cleared all the required certifications for becoming a qualified QuickBooks Expert. You can trust their process of resolving errors and expert guidance without a doubt.


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Posted on September 4, 2018 by Cory Eickholt
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Illicit drug use and drug addictions are an unfortunate occurrence that we often see broadcasted on the evening news or even directly affecting the people we know. Businesses are not exempt from facing this epidemic as the use of drugs…
Category: Business, Central, Commercial, Education, Human Resources, Risk Management
Tags: drug testing, drug-free workplace policy, drug and alcohol policy, safety program, Substance Abuse and Mental Health Services Administration, United States Department of Labor, workers safety, workplace issue
Posted on February 21, 2014 by
If your organization has elected to carry Workers' Compensation insurance, there are certain factors that will determine how much you'll pay for the coverage. Frequent claims will cause a significant increase in your premiums. If your company qualifies for an experience…
Category: Central, Claims, Commercial, Employees, Loss Control, Prevention
Tags: claims activity, experience modification, loss control, OHSA logs, safety program, work-related injuries, workers comp premiums, workers' comp claims, workers' compensation
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One of the best Kdramas that I've seen is The Heirs – this show features Lee Min-Ho (previously from Boys Over Flowers), and Park Shin-Ye (previously from You're Beautiful), that are both referenced in earlier posts on my blog.
Since I was in San Diego/Carlsbad last week for work, I figured I'd write an article about this drama since a section of it also takes place in California.
It's another coming-of-age Kdrama that faces issues in schools and with social standing, etc. It's a little more modern, so as you can see in the images, Lee Min-Ho's hair is waaayy better in this one (he's the one in the middle in the image below).
I won't give away any of the plot of this drama, but, I will tell you that it's full of juicy love triangles, betrayal, family expectations, etc. It's the perfect combination of ingredients to produce an excellent dish full of flavors.
Speaking of love triangles, this Kdrama introduced me to Kim Woo-Bin, who you love to hate, but mostly love. While he plays the antagonist, I love his dramatic eyebrows (he sort of has a T.O.P thing going on), and so I'm eager to watch some of the future movies and dramas he's in.
Anyway, just look at these two beautiful dudes, it's hard not to watch this one!
I also read that Lee Min-Ho recently celebrated his 10 year anniversary as an actor, which is quite the accomplishment. You can read the full article here, which provides details about his charity work, and the full version of his 10th anniversary video.
I can't wait to see what Lee Min-Ho will bring in the next 10 years, but I definitely plan to keep up with him!
Here's a clip of Lee Min-Ho and Kim Woo-Bin facing off in The Heirs (spoiler alert, this is from episode 11, so if you plan on watching this drama, I wouldn't watch the video below). As always, you can watch the full drama totally free on DramaFever.


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After witnessing people being sprayed with an 'unknown substance' as part of a suspected acid attack, a fast food worker has questioned why he bothered leaving Afghanistan to be more secure when the UK "is getting just as bad".
Police and ambulance workers were called to a pizza vendor in Harlow, Essex, on Friday evening following reports that two teenagers had been sprayed in the face with an unknown substance after a verbal confrontation with two men.
While no one was seriously hurt in the attack outside Essex Pizza, the substance affected a number of people who were treated by paramedics at the scene, according to the Essex Chronicle.
A man working at Farmhouse Pizza next door, who wished to remain anonymous, told the newspaper he was physically sick after being one of several bystanders hit with the substance.
"One customer was waiting for pizza and one guy came and pulled his arm around and something came out. We ran and then I was sick," he said.
"We get a lot of people hanging about just doing nothing. It's worrying because it's where I've lived for eight years and I moved here from Afghanistan.
"I moved because I was fighting for my life everyday and now this is happening here and it makes you think why am I here? It's getting just as bad."
Acid Attack Epidemic Spills into Home Counties from Sadiq Khan's London https://t.co/NkZ30epuoO
— Breitbart London (@BreitbartLondon) January 22, 2018
Atek Sank, who was working at Essex Pizza on Friday night, described the scene at the time of the attack as "really busy" and recalled that there had been children around.
"Within seconds, it happened and people came in coughing and then we started too so we let people in and called the police as soon as possible," he said.
Situated on the border with Hertfordshire, Harlow lies 20 miles northeast of London, where police have been struggling to deal with the growing level of violent crime which has catapulted the British capital ahead of notorious New York in dangerous city rankings.
Earlier this month, a leading surgeon in the capital revealed that some of his military colleagues have described the situation working in hospitals serving Mayor Sadiq Khan's London is "similar to being at [Afghanistan's Camp] Bastion".
"We used to look after people in their twenties. Now people are often in their mid to late teens and children in school uniforms are being admitted under our care with knife and gun wounds," Dr Mark Griffiths told the Today programme on BBC Radio 4.


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We are Michael & Laura, a husband and wife photography team based in Richmond, Virginia (though we LOVE to travel!). We hope you enjoy browsing some of our most recent work, reading our tips and tricks for brides, and taking a little peek into our life.
So today, we are going to talk about something that I'm surprised more people don't know more about. Because it's becoming so popular. Yeah, which is " choosing to do a first look". So we still meet with clients who are either really unsure about a first look or even have no idea what […]
There are about a million sites for creating your own invitations these days.. and we have used a lot of them. So when it was time to create an invitation for our sweet friend's baby shower we looked around to see what new options were out there.. and we landed on Basic Invite. I quickly […]
The wedding day runs by soooo fast! People that say the wedding day goes by in the blink of an eye are actually exaggerating… it goes by even faster. Our wedding day was as long as it could be in one day, yet it still went by in a flash! So we recommend that our […]
We often get asked how we handle having both of us on a wedding day. It's a question that almost every client asks. We love being a husband and wife photography team, because we get to be a part of a couple's biggest day, from the first moment, to the last, and this starts at […]
Ceremonies are one of our favorite times of the wedding day! There is so much love shared in those moments… marriages start, beautiful vows exchanged, and first kisses as husband and wife shared! And you will want to choose somewhere special to share all those big moments together. We got married outside on some grass, facing […]
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https://youtu.be/ViY9sqHatXA In this Newscast, Michael and Paul go through various aspects schools need to be considering while tackling the coronavirus. … [Read more...]
Toxic Partisanship and School Governance
Toxic partisans have contempt for those in the other party, insult them, won't listen to ideas outside their party, refuse to compromise and put their own interests over the country. How do we avoid and handle when we encounter such acts? In this Newscast Paul and I talk about how toxic partisanship can affect school governance. … [Read more...]
Why your school needs a Student Advisory Panel
Does your school have a student advisory panel that reports to the Board? It should! Its a great opportunity to teach students about governance, advocacy and leadership. It also gives the Board greater insight into how policies impact student learning and wellbeing. In this Newscast Paul and I talk about the benefits of using Advisory Boards and how they support good Governance. Please read this article to see what inspired this … [Read more...]
Student Climate Strikes and School Governance
Paul and Michael commented on the recent student climate strike and dicussed the importance of breeding and empowering future activists. Join our hosts, Michael Iannini and Paul Smith, who will take you through a quick step by step process and answer your pressing questions…..all from the comfort of your computer or mobile device. Please subscribe to our channel to receive updates! -------------------------------------------------------------------------------------------- Visit … [Read more...]
How politics is impacting your school (and what to do about it)
In this newscast Paul and Michael discuss how progressive politics impact schools and how Boards can shield Management from potential fallout. … [Read more...]
Governance Yellow Flags for 2019
Rebuilding Trust from the Boardroom
Michael and Paul shed a light on trust in the boardroom under increasingly polarizing environments. They went through how to ensure accountability and rebuild trust through appropriate boardroom practices. … [Read more...]
Short vs Long Termism in the School Boardroom
Michael highlights the impact of time in school boardrooms regarding short term activism and long term values. Paul and Michael also discussed the importance of institutional memory, matching core values and purposes, and shifting the focus from hard skills to also leadership skills. … [Read more...]
Navigating religious freedom and LGBTQIA issues from the boardroom
Paul and Michael discuss current events involving religious freedom and LGBTQ+ issues where Boards did not know the appropriate responses to incidents involving effected stakeholders. Michael and Paul go on to discuss how boards are responsible for issues like these and how bringing diversity into the boardroom would help schools navigate related incidents in the future. … [Read more...]


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2019 40 Under 40: Lauren Dunnaway, Infinix Global Meetings & Events, Inc./Rx Worldwide Meetings, Inc
Lauren Dunnaway, 37, works in Dallas, Texas, as vice president of sales and marketing at Infinix Global Meetings & Events, Inc./Rx Worldwide Meetings, Inc. As a 2019 40 Under 40 honoree, Dunnaway discusses her passion for the events industry.
*Connect with Dunnaway on Instagram.
What I do: I have the wonderful opportunity to lead the global sales, marketing and sourcing effort for Infinix Global Meetings & Events and Rx Worldwide Meetings. Infinix provides full meeting management, partial meeting management, site selection services and incentive planning to their clientele. Our Rx Worldwide Meetings division is consistently recognized as one of the top suppliers for meeting management services internationally with a stronghold in the medical meetings sector.
How I got here: Now an 18-year meetings and events industry veteran, I've had experience working for a CVB, hotels on a property and corporate level, a third-party hotel representation firm and now a third-party full meeting management company. I was given opportunities to rise through the ranks to hold the title of director of sales and marketing in my previous positions within the hotel industry while overseeing marketing, group and transient sales, membership and conference services. My background created the prime experience to join Infinix.
Greatest career accomplishments: From 2010-2012, I was asked to serve as Associate Professor at Collin College in the Dallas/Fort Worth area teaching their incredible students Introduction to Meetings & Events and Special Event Design. From 2012-2013 I was proud to serve the Meeting Professionals International DFW Chapter as President and also created the MPI Supplier Sales Blitz Program, which was later honored with a RISE Award for Marketplace Excellence in 2018.
Impressive stats: I'm very pleased to say that we're experiencing tremendous growth at Infinix Global Meetings & Events and will realize more than 50-percent growth in meeting and event count in 2019 over 2018 as a result of three major new clients brought on in late 2018. This growth comes on top of a nearly 30-year record breaking 2017.
Specific improvement I've made: It's been a distinct pleasure to hire and train the first sales team in our organizations nearly 30-year history. By implementing a strategic sales and marketing plan and CRM technology, we have been able to realize growth that would have previously been unfathomable.
What I am working on now: I'm very excited to be working on the Society of Incentive Travel Executives Board of Directors to build upon our legacy of success by delivering on member value. Specifically, we have a wonderful Technology Summit coming up in April 2019 in beautiful Banff/Lake Louise that is a tremendous hosted buyer opportunity.
What I do outside of work: I am active within the membership committee of Meeting Professionals International and serve the Society of Incentive Travel Executives as President-Elect in Texas. When it's time to put work down, I love spending time with my family and beautiful three-year-old daughter. I'm a lover of the outdoors and am passionate about running and playing soccer and will keep doing both as long as possible.


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I just caught wind of a new feature in our favourite app for hiking, the Ordnance Survey app. It's pretty damn awesome for helping plot walking routes for the family.
When we're going out walking we always have some form of Ordnance Survey map with us. Ordanance Survey is the biggest mapping agency in the UK. It provides a whole host of great maps for a variety of purposes.
Anyway, you should always have a map when you're out in the hills. If we're going on more adventurous stuff like our recent trips into Snowdonia we ALWAYS take a paper map, one with the best and most detail available (usually one of these).
Now we also have another backup solution in the Ordnance Survey app. It's available on iOS and Android and has a subscription fee for the full mapping.
There are a few great reasons for loving this app…
- It allows you to always have the map you need, wherever you are in the country. No more maps in map cases flying around your neck. No more struggling to find a new map when you're in a new town. Also if you already have a paper map with a digital code in you can enter it into the app to get it (without the subscription)
- It is GPS powered, so it puts you on the map, more or less with pin point accuracy. This is pretty much my favourite feature. We had a total white out recently on Glyder Fawr and whilst we were following cairns and able to get a compass bearing, the piece of mind of knowing exactly where you are on the map in comparison to the path is absolutely brilliant. It genuinely got us out of the shit.
- Route plotting, you can literally plan your route before you go. Plot waypoints across your map it can measure distance and predict the time it will take to get through it. Especially vital if your hiking with kids (though we may aswell double any predictions with our squad). You can also find other peoples plotted routes on the site with descriptions and information on the walk generated by other hikers. Great for finding unknown little gems!
And this brings me to the new feature.
Now that you've plotted a route or found one that you fancy doing, OS have added the ability to "fly-through" the route in 3D! So it's kind of like a drone view of your route. It's super quick, fluent and smooth. It gives a better sense of scale, a better sense of the contours on the map, of how challenging the route is. A better visual representation, clearer and easier to understand.
Why it works for families…
This makes it great for planning our family hikes, I know whats within our limitations and time frames on day hikes but sometimes it can be difficult to gauge. Now I can really get a sense as to whether we're capable of it.
I also get a chance to see if it's actually worth it too! We don't just walk for the sake of it, especially as a family. There has to be a pay off, a view or series of views mainly. It gives me a chance to spot things that I can egg the kids on with whilst we're actually on the walk. There's a lake up ahead, there's a bridge with a troll coming up, there's some forest up ahead, we can setup the tarp and have a picnic etc.
#Pro tips for App use.
- You can download sections of the map, in app, before you go so you don't use up your data whilst out there. Very helpful. Also you may not even have signal in some places. Make sure you do this! You can also enter the download codes from paper maps into the app to redeem them there too.
- Get a battery pack. (I actually wrote an article on why I use that one here) I wear a bumbag (I KNOW) which has my phone, camera and battery pack in on walks now, I barely notice it, but having some serious phone charge (and go pro charging) is imperative.
So yeah pretty damn sweet. The subscription is £20 a year. The app is getting better, it used to be super buggy but they're ironing things out a lot more. GPS used to take a little while to get your position but its much much faster now. An absolute worthwhile investment.
PS. Just wanted to add that this super positive review looks a bit suss, this isn't an ad, I pay my subscription, always have and always will – it's just dead good and I like things that are dead good 🙂


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Jules' Undersea Lodge, Key Largo Your student group can enjoy the only under water hotel on the planet for an unbelievable senior trip! While you're here, you may as well get your Open Water certification for diving, or scuba your way 21 feet below the surface of Emerald Lagoon for lunch! Educational programs for…Read more
Bayou Pierre Alligator Park
Bayou Pierre Alligator Park [caption id="attachment_25920" align="alignright" width="425"] Alligator[/caption] Southern Louisiana is home to some of the most deadly American animals, the American Alligator. Bayou Pierre Alligator Park is a seven-acre park and preserves devoted to this majestic reptile. Tour the park on boardwalks and watch the hourly feeding shows or even feed the gators…Read more
Hawaii: Islands of Adventure for Students
Attaining statehood in the late 1950s, Hawaii is not only the newest addition to the United States as well as its largest island but the most complex! It is made up of over 100 islands, however, only seven of these are inhabited, and one is privately owned. Before your student group embarks on a journey…Read more
Audubon Nature Institute
Audubon Nature Institute The Audubon Nature Institute in New Orleans encompasses every facet of wildlife conservation and education for your students, the various attractions within including the largest Insectarium in North America, an impressively stocked aquarium, and one of the countries leading zoos for variety and entertainment. The Insectarium is a wonderful place for children…Read more
Buffalo Zoo
Buffalo Zoo The third oldest zoo in our country, urban Buffalo Zoo is 23.5 acres of year-round conservation efforts, education for the masses and unrivaled animal entertainment! This is a treasured retreat for rare inhabitants like the Siberian tiger and Asian elephant. Programs for student groups vary from sleepovers to camps and workshops. Featured creatures…Read more
Allentown Allentown is a historic district in Buffalo, New York. Since 1980, it has held a slot on the National Registry of Historic Places. In comparison to the nation's residential historic neighborhoods, Allentown is one of the oldest and the largest. This is the perfect town for sightseeing on foot, and some of the goodies…Read more
National Park Student Travel – Great Smoky Mountains
Sometimes the last place you want to go is to the beach with what seems like everyone else on the planet. Sometimes the big city is exactly what you want to escape from. Theme parks are crowded and expensive, where half your visit is spent standing in line waiting. What if you crave somewhere to…Read more
Our Favorite New Travel Predictions for 2015
According to Lonely Planet, the line up for this year's rising stars of travel looks like this: 1. Queens, New York 2. Western South Dakota 3. New Orleans 4. Colorado River region 5. North Conway, New Hampshire 6. Indianapolis 7. Greenville, South Carolina 8. Oakland, California …Read more
Best Beaches for Senior Trips
For parents and teachers planning the traditional senior trip celebration, you will quickly learn that at the top of most student groups' vacation list is some beach, somewhere. During this season it can be difficult to determine which areas will be safe but still a hit with the kids. First of all, avoid spring break…Read more


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Under a Fiduciary Management approach, trustees delegate day-to-day implementation of investment strategy to a team of investment experts. Partnering with the right fiduciary manager could help deliver better outcomes.
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