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Growth rarely happens on accident. It's intentional effort that produces results over time. Not glamorous, but grueling. You have to be willing to experience pain and visit the unknown to get to the next level. Here are 3 ways to approach personal growth:
1) Growth is uncomfortable. In order for most plants to reach their potential, they must be pruned. Similarly, we have to be willing to push ourselves even when we don't feel like it to get where we desire to go.
2) Development is a long-term investment. Instant gratification never produces long- lasting results. For example, individual coaching teaches good habits. Habits take 6 weeks to form, but 6 months to last. If you want permanent change, be willing to work with a coach for at least 6 months to reach your goals.
3) Be Driven. Successful people find ways to stay motivated. Outside sources help, but ultimately it's your responsibility. Do you want it bad? Are you willing to sacrifice? Ready to be great? If you answered "yes" to the following questions, it's your time NOW.
Are you ready to start Growing Forward?
Contact Growing Forward NOW at (310) 295-0046 or email@example.com


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WINTER SPECIAL – $169 OFF! Plus 2 Free Months On All Plans
What is a Home Warranty?
Our home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.
Why Do I Need It?
Your home is most likely one of your biggest investments. Unexpected repair or replacement costs of covered items can easily strain your budget. Plus, finding a qualified professional to solve your problems can be stressful and inconvenient.
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subset: commoncrawl


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Planning a home renovation? Glass and tile are additionally key elements of Latin American home design, the place they're used to create full-on inside murals and spectacular floors that often function the centrepiece of a room. Adding a gap rooflight can take it a step further by actually bringing the outside in. We have many different out of doors dwelling constructions accessible, from enclosures like screen rooms to shade structures like pergolas and awnings. American House Design will improve the complete appear and feel of your property, making your private home the envy of the neighborhood.
The fascinating half about architecture is that even in case you're constructing a brand new house, there are at all times items from the past used as inspiration. When American itself was new, it was colonized by Europeans who solely had inspiration from completely different international locations to attract from for their properties. Thus, styles reminiscent of English Tudor, Spanish Colonial, Gothic, Victorian and others became fashionable in America. All numbers of these numerous properties have been erected throughout the nation, concluding that the history of American houses really begins with the European-styled structure.
Embarking on a house renovation undertaking isn't any straightforward feat, however thanks to today's advances in internet know-how, there is in all probability a stellar app on the market prepared to assist with every part of the process. Pulte Properties has floorplans that make dwelling easier and more fulfilling – for everyone. Discover a floorplan that works for you, at any stage of life. We will meet to evaluation this preliminary conceptual mannequin. You will have the opportunity to view the primary draft of the house design, full with floorplans and exterior views of the house. We can also do a fundamental 3D walkthrough so you can get a feel … Read More..


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The winter holidays are a good time to spend indoors as it can be a little bit chilly outside – certainly not weather to be tanning at the beach. But sometimes it's worth going outside, especially if you live in a wonderful city called Brisbane!
Tag Archives: movies
Scott Pilgrim vs. The World Review
I'm not sure how much of a lasting impact Scott Pilgrim vs. The World will have on me but for the 90 or so minutes watching it in the cinema I was captivated, along with the entire audience surrounding me.
Read more


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U.S. Strategic Command, the unified military force responsible for launching nuclear strikes, apologized Monday for a tweet in which it said it was ready to "drop something much, much bigger" than the New Year's Eve ball over New York City's Times Square.
The original tweet, which was screen grabbed and shared in other tweets, included a video of a B-2 stealth bomber training mission in which it was shown releasing two bombs.
The New York Times reported that a spokesman for U.S. Strategic Command said the post was part of a Year in Review series in which command priorities were being spotlighted, such as strategic deterrence, decisive response and combat-ready force.
Reaction on Twitter included those who were shocked and outraged by the tone of the tweet and others who said it wasn't a big deal.
What kind of maniacs are running this country? pic.twitter.com/0glVs2ee25
— Walter Shaub (@waltshaub) December 31, 2018
A later tweet Monday afternoon from @US_Stratcom offered an apology and called the first post "in poor taste."
Our previous NYE tweet was in poor taste & does not reflect our values. We apologize. We are dedicated to the security of America & allies.
— US Strategic Command (@US_Stratcom) December 31, 2018
Thank you. We're all glad you deleted it. Please try to remember that you serve the United States of America and not the Trump family.
— Walter Shaub (@waltshaub) December 31, 2018
The awesome power you manage makes your earlier lapse in judgment utterly terrifying for everyone in the world.
It's amazing that you think you're anything but a custodian of that firepower. You think it belongs to you. It doesn't. It belongs to us.
— 2019 has to be better (@PhD_femme) December 31, 2018
We want an explanation. That was one of the most irresponsible things I've ever seen.
It's like this is a game to you guys. You are part of the most immature, irresponsible administration in our history.
— Helena (@thelastpinkcar) December 31, 2018
I hope your social media staff are in no way involved in any military engagement decision making processes.
— KSax (@ksax48) December 31, 2018
Everyone up the chain of command responsible should be disciplined. Unacceptable.
— ADFagan (@maybonne55) December 31, 2018


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Materials Handlers
With the increase in activity in the waste, demolition and recycling sectors we have sourced a comprehensive range of SG Revolution Super Cushion solid tyres to suit all sizes of machine and all types of application.
For telescopic handlers that are undertaking a variety of materials handling tasks in tough environments, there is no better tyre to increase productivity and keep your operating costs down.
SG tyres will consistently deliver full life expectancy achieving some 2 to 3 times the life over major brand radials. Combined with the smooth ride achieved by the unique shock absorbing capabilities of the tyres and you can protect your initial investment in your machine.
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Materials Handling Tyres
Click the Download button for more information about our range of tyres for Materials Handling Equipment
Contact Info
If you would like any further information about this or any other of our products then please call +44 (0)1942 608 579 or contact us directly from this site by clicking here


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Extension request
Hi Will,
I'm helping David with the Math Exam Resources project. It would be great if we could get the UserRightsMagic extension installed so we could, for instance, only show edit links to people who can edit the math exam pages.
Actually, I'm having trouble getting that extension to work on my own test wiki, and it looks like it has some bugs anyway, so don't worry about it right now. If I write a replacement for that extension, would we be able to use that instead?
Hi Adrian,
I spent some time this morning poking through the documentation to see if I could find anything else that might give a usercan:edit hook and didn't see anything that would work. In regards to installing a self written replacement, I'm forwarding your question to our technical sys admin (Scott McMillan). Generally, we're open to installing things but extensions need to be secure, robust and vetted before we add them to the live wiki. Scott should be able to give you more info about extension requirements. He's out of the office today but we'll follow up next week.
Ah, here is an extension that works: RightFunctions. If we could get this installed then that would be great.
Thanks, I somehow missed that extension. We'll have to evaluate it on our verification server - I'll get back to you in a day or so.
Do we have a working solution? We'd like to start spreading the word about those pages early next week and it would really be awesome if we could have that kind of functionalities in place then?
Hi David and Adrian,
Sorry for my slow response; the above extension was added to our production server (the live wiki) last night and you should be able to use it now. Our technical administrator did have some concerns with the extension: mainly, in no way should this extension be used to manage access to secure or confidential content. I don't think this is a problem for your goal of hiding editing or formatting elements but please be advised that it does not create any true permission-based security and all content should be regarded as being discoverable on the wiki. Because of the possibility of this extension being misunderstood, we generally ask that you do not heavily promote its functionality beyond your project (and to generally remind your users that confidential or private information should never be added to the wiki). Please let me know if that makes sense or if I can provide further info.
Also, please let me know when you're ready to start spreading the word about the MER project and I'll feature it on the front page of the wiki.
We'll be ready to go full out by the end of the week, so we would be delighted to get front page coverage from Monday. Most math exams are in 20 days from now. So we hope the resource will be heavily used in that time.
As for the extension, we just want to use it in order to hide some edit buttons and technical information that would just pollute student's browsing. It does make a lot of sense not to use this as a way to protect confidential or private information and I do not see us having such a use in any possible way. Thanks for the reminder and warning, we really appreciate all the efforts you guys are taking to help us with this project!
Thank you! The extension does seem to be working as I had hoped. As David said, we aren't planning to use this to secure anything; it's just for hiding irrelevant things from non-contributors.


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Fll in the blanks below and watch as our online freight class calculator instantly determines your shipment's recommended freight class and density.
Freight class is a standardized classification system used in determining shipping costs for cargo transported by LTL freight shipping. There are two ways to determine fright class – NMFC codes and density. Our freight class density calculator (above) will help you determine your cargo's density and freight class in seconds.
The density of an object is the measurement of its compactness or pounds per cubic foot (PCF). To learn how density and freight class are closely related, watch the video below:
Get started shipping now with a free freight quote. Have more questions about freight class, freight rates or freight shipping? One of our expert Freight Agents can help you along the way. To speak with one of our agents, call (800) 716-7608.


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Many fans, gamers, and journalists, weren't entirely happy with Star Wars Battlefront and its sequel Star Wars Battlefront 2. In fact the sequel didn't sell quite as well as EA had hoped due to the pre-launch backlash against it. Disney is rumoured to be speaking to two other developers regarding the future of the franchise and whether it will continue to stay with EA. These two developers are thought to be Ubisoft and Activision. If either of these two do eventually get the license then we could see the next batch of Star Wars games grace the Nintendo Switch, which has proved to be immensely popular with consumers. This is currently a rumour at present but Disney has to be slightly worried with EA in charge of the acclaimed series right now.
Thanks to Unholy for the news tip!


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Westfield Concierge
Contact UsCall Us
At Westfield Garden State Plaza we want to make sure that every visit is special.
Whether you need help finding the perfect gift or some extra support to land those hard to get reservations - we can help. Our range of convenient services will make your next shopping trip even easier.
For more information, please visit Westfield Concierge on Level 1, adjacent to Tiffany & Co and just inside of Door 11.
- Answers On The Spot
- Text 201.957.7655 with your mall questions, and get an instant response from Westfield Garden State Plaza Concierge
- Scooters and Wheelchairs
- Giftcards
- Happy Returns
- In partnership with Happy Returns, Westfield Garden State Plaza Concierge makes it easy to return online purchases while visiting the center! Simply bring qualifying online purchases from Happy Returns' participating retailers to the Guest Service desk, and a Concierge member will process the return for you and initiate your refund immediately!
- Errand Assistance
- Coat and Package Check
- Hard To Get Dinner Reservations and Black Car Transportation
- Personal Shopping
- Our in house stylist, Candace Kristin is here to assist in all your style needs! Whether it be personal shopping, a private trend party or a styling session, Candace is just a phone call away! Email us to schedule you appointment today!
Contact Us
chat with concierge


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- Working-Class Perspectives offers weekly commentaries on current issues related to working-class people and communities. Contributors discuss a variety of issues, from what class means to how it intersects with race and gender to how class is shaping American politics. We welcome relevant comments of 500 words or less.
For questions or comments about this blog, e-mail Sherry Linkon. For assistance with news stories about working-class politics and culture, call or e-mail John Russo, 330-207-8085.
The State of the Working ClassListen to Working-Class Perspective editor Sherry Linkon's recent interview about Working-Class Studies on KERA's Think with Krys Boyd.
Working-Class Studies on Moyers & CompanyWhy Springsteen Voters Have Fled the Democratic Party
Hillary Clinton Needs to Declare the Trade War Lost
What Trump's Youngstown Problem Says About Campaign 2016
No Passes for Stereotyping -- Of Any Kind
Beyond Working-Class Stereotypes
The Half-Life of Deindustrialization: Donald Trump Is Just a Symptom
How Clinton and Kaine Can Make Youngstown a Call for Unity
Why Trump Is in Youngstown
What We Can Learn from Melania Trump's, Um, Flattery of Michelle Obama
To Really Understand Working-Class Voters, Read These Books
Tag Archives: fracking
A Dispatch from the Poorest City in America
Back in November, the Brookings Institution reported that Youngstown has the highest rates of concentrated poverty of any city in the U.S. The report shocked some city officials and local boosters who had been promoting an exaggerated story of Youngstown's … Continue reading


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We are at Olen Jones Retirement Community having refreshments that the residents baked and singing holiday songs. HAPPY HOLIDAYS!
Holiday Sing-A-Long
From the blog, RC Now:
Another Cucamonga Challenge has come and passed. With the 2010 Cucamonga Challenge, we mark a few milestones:
The route map is now online for the 2010 Cucamonga Challenge bike ride! This is the 26 mile ride on the trail and around the city, which also marks the return of the picturesque Victoria Park Lane!
Have you signed up for the 2010 Cucamonga Challenge?
We're getting closer to 2010 Cucamonga Challenge!
Some dates to be aware of:


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Filed under: Client Services, Customer Experience, Customer Service, Customer Service Consulting, Customer Service quotes, Customer Service Revolution, Customer Service skills, Customer Service Vision, Jeffrey Bezos, Secret Service Certification, Service Vision, World-Class, X Commandments to Providing a World-Class Customer Experience
Henson Fuerst Law Firm – You do not typically think of World-Class Customer service when you think of injury attorneys; however, Henson Fuerst Law Firm, headquartered in Raleigh, NC, is rapidly changing that stereotype. They just launched their company's Customer Service Vision Statement and "Day-in-the-Life of a Customer" video to their entire staff. The purpose was to make all their employees, lawyers, case managers, receptionists, etc. have a better understanding of what their clients are dealing with and battling throughout what can be a 24-month ordeal until their injury case is settled. The Henson Fuerst's Service Vision and "Day-in-the-Life of a Customer" video really demonstrate the compassion and empathy their associates need to display with every client, on every interaction. Watch the Henson Fuerst Law Firm's "Day-in the-Life of a Customer" video
Amazon Gets It – Last week Amazon's CEO, Jeff Bezos, posted a message to his Customers on their homepage explaining how their Frustration-Free Packaging will reduce Wrap rage. This is why Amazon is one of the top world-class Customer service companies in the world. They take ownership of the problem, even when it isn't their fault. Everything Amazon does is designed around the Customer's experience. Check out the video that demonstrates the benefit of Frustration-Free Packaging.
Amazon Flying Drones – Never resting and always on the cutting edge of innovation, Bezos unveiled Amazon Prime Air in an interview with CBS's "60 Minutes." Prime Air will be a service that delivers packages via autonomous drones. With the service, Bezos said he hopes that the company will be able to deliver packages into Customers' hands within 30 minutes of the time they place an order. Check out an actual drone delivery.
Lululemon year keeps getting worse – Maybe Lululemon's marketing is trying to emulate Miley Cyrus with shocking antics to steal headline news. This time the company's founder, Chip Wilson, said in an interview on Bloomberg that Lululemon's yoga pants are not for women with thighs that rub together. In March, Lululemon had to recall 17% of its pants because they were too sheer, and the company's stock (and reputation) took a hit. Even then, the company suggested that the pants weren't the problem, but that women were wearing the wrong sizes. The public backlash forced Wilson to make an apology video.
Make 2014 the year you take your organization to world class service levels – The Enterprise Revolution Package is the perfect way to improve your service delivery. Your clients deserve the gift of world-class Customer service.
The Enterprise Revolution Package Box Set combines in-class education and ongoing phone coaching for the year. Coupled with the X-Commandments Digital Consulting Suite you'll have all the training tools necessary to have your clients fall in love with you all over again. With your purchase before Christmas you can use online discount BOXSET20 to receive $2000 off this training system. Learn what else it comes with!
You have to start with the Customer experience
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America's #1 Customer Service Conference.
Filed under: Be the Best at What Matters Most, Customer Service, Customer Service quotes, Customer Service skills, Joe Calloway, Secret Service Certification, Secret Service Summit, Service Secrets, Twitter, Zero Risk
Customer spends $1,000 to complain – Social media has given Customers a power they've never had before (past eService The Biggest influence on Customer service); however, one Customer's service rage hit new levels. British Airways lost Hasan Syed's luggage and was slow to respond. Big mistake! Syed took to Twitter, but he didn't just tweet his frustration. Instead of just tweeting, Syed, who uses the Twitter handle @HVSVN, spent $1,000 buying promoted tweets in the New York and U.K. markets, using Twitter's self-serve ad platform.
Service Rage – Syed used the same technique that companies use to blitz consumers with their marketing and advertisements; however, he reversed this platform and used it to blast British Airways. His tweet, "Don't fly @British_Airways. Their Customer service is horrendous," was aimed at people who follow the British Airways account on Twitter. It didn't take too long until it went viral, and Syed's brand assassination was picked up by numerous sources including CNN & BBC.
Who Will Be Next? Mr. Syed did finally get his luggage back and British Airways issued a statement apologizing to him. However, every business should be on alert that Customers will go to any length to get even if they feel you or your company failed to deliver what you promised and are not willing to make it right (see Zero Risk).
Be the Best at What Matters Most – Today too many of us are trying to be super human or super companies, trying to be excellent at nearly everything, and as a result of this ambitious plan, we end being average at most. Steve Jobs was a master at simplicity, from his products to his strategy (eService on Steve Jobs). There are only a few people ever born, and even fewer businesses, that are capable of being extraordinary in numerous areas. That is why best-selling author and business expert, Joe Calloway's, new book, Be Best at What Matters Most (Wiley & Sons 2013) is so timely.
Who are you? You don't answer that question, your Customers do. What do people think when they hear your name or your company's name? That is what this book is about: being great and making an impact at what you were born to do, finding what your purpose is, and doing it better than anyone else. This is a concept I live by. I have built two businesses around this philosophy. Be great at one thing, know what that one thing is and do not deviate from that one thing. Take for example The DiJulius Group. What do you think of when you think of TDG? Customer service consulting. TDG is a one-trick pony and we are proud of it. We turn down business opportunities every week from companies looking for sales training, motivational presentations, or any other inquiries we get that fall outside of what we do. However, we are the best at what matters most to our clients — Customer service.
Joe Calloway interview – In my interview with Joe Calloway, we discuss his book, Be the Best at What Matters Most. Joe explains the need for quality and consistency. Today's busy pace and need to multi-task often leads us to spend too much time on things that ultimately are not very important. Spreading ourselves too thin is all too common. Joe's concept helps us find clarity on what is most important to our business. Joe also talks about how the need to simplify allows you to achieve greater results. Watch the entire 20-minute video interview with Joe Calloway.
Super Joe – Joe Calloway is a leading performance expert who helps great companies get even better. He helps organizations focus on what is truly important, inspires constant improvement, and motivates people to immediate action. Joe has been a business author, coach, and speaker for 30 years and his client list reads like an international "Who's Who" in business, including a range of companies from Coca Cola and IBM to Saks Fifth Avenue and American Express.
He's back and better than ever – Joe keynoted at the 2009 Secret Service Summit and remains one of the highest rated speakers we have ever had at the summit. Due to his recently published, Be the Best at What Matters Most, we decided it was the ideal time to bring Joe back to speak at the 2013 Secret Service Summit in Cleveland November 4th & 5th.
Get your FREE copy of Be the Best at What Matters Most – EVERY attendee to this year's Secret Service Summit will receive a copy of Joe's new book Be the Best at What Matters Most.
A sale is something that happens while you are immersed in helping to serve your Customer
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America's #1 Customer Service Conference.
Filed under: Ashley Verrill, Ashton Kutcher, Customer Service, Secret Service, Secret Service Certification, Shep Hyken, Verne Harnish
The Great Retail Experience Race: Local vs. National – Recently, Ashley Verrill, a Customer Service Analyst at Software Advice, did a six month study comparing the Customer experience of small, local-based retailers versus comparable national chain stores. The research was based on a team of 20 secret shoppers who conducted 200 site visits, each lasting at least 15 minutes. These secret shoppers were focused on things such as whether employees told them about sales or specials during their visit, or if anyone tried to upsell or cross-sell them.
Small Businesses Losing Big to the Big Guys – In every industry category but one, the national store outperformed the local shop. It appears the national retailers understand better the inherent value of upselling, cross-selling and running specials, and how those tactics maximize the marketing dollars spent getting that Customer in the door. This is an interesting article and features best-selling author Shep Hyken's advice on why the national brands outperformed the local brands.
Starbucks puts names on their apron – There is nothing revolutionary about having name tags for your employee; however, until now, Starbucks has never done it. I am actually surprised it took them this long since Starbucks' mission is to create an emotional connection. I love the idea and was embarrassed that in over 20 years, John Robert's Spa has never instituted this simple but extremely effective tool to help build stronger relationships with Customers. The more Customers know our name, the closer they feel, and vice versa. Each name tag is going to have three lines on it; team member's first name, the year they started with JR and the third line will read, "My passion is…" and each person's passion will be personalized to them.
Reverse Secret Service – This is reverse Secret Service, where clients learn and remember things about us and it helps start a conversation and connection for future visits. I got this idea from Westin Hotels, who designed to encourage deeper relationships between hotel employees and guests. Westin executives said that the passion tags opened a dialogue between the company's staff and its guests, and when guests start talking, they are much more forthcoming about any issues that might concern them during their stay. A simple phrase on a nametag encourages guests to talk and engage, and find out similarities and common interests, thus helping to break down barriers and create emotional connections.
Chick-fil-A Mission is to be Remarkable –This means provide an experience that makes people 'remark' about it. I recently received an email from someone who works at a client The DiJulius Group consults with;
Hi John,
I now can see why you use Chick-fil-A as an example in your presentations. I recently visited one of their locations for lunch. When we entered, the door was opened for us and we were thanked for coming in today. That day it was raining really hard. When leaving Chick-fil-A, an employee walked me out to the car with an umbrella over my head so I wouldn't get wet. I have never had a WOW experience like that from anywhere, especially a fast food restaurant. When we were leaving after I got in the car, we were thanked for dining with them today. They have increased the service level I now expect. That's why, starting now, I plan on not going to any other fast food restaurant.
Ashton Kutcher words of wisdom – I read on Verne Harnish's ezine (excellent resource for fast growth companies) where he wrote about three ideas Ashton Kutcher (Steve Jobs in the movie Jobs) addressed in his Teen Choice Awards speech last week – a 4 minute speech that was applicable for teens and adults. I actually sent it out to all my managers.
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America's #1 Customer Service Conference.
Filed under: Customer Service Training, Non-Negotiable Standards, Secret Service Certification, What's the Secret?, X Commandments to Providing a World-Class Customer Experience
Customer Bill of Rights – One of the most effective ways to elevate your company's Customer service level is by instituting Non-Negotiable Standards (Commandment III in What's the Secret?) I like to call them the Customer Bill of Rights. If anyone is going to wear your uniform, name tag or represent your brand, there needs to be a small set of 6-12 actions/standards that your employees live by. These non-negotiable standards are also referred to as the Never & Always list (see several company examples in the eService Burden of the Brand).
Never & Always list – Creating the traditional non-negotiable standards is a favorite for our consulting clients; rolling out a short, simple list that is common sense. Yet the majority of businesses and front-line employees too often are guilty of executing the Never List and rarely do what's on the Always List.
Email Never & Always list standards – What we've noticed since helping our clients create and roll out these non-negotiable standards is that it's lacking for people who work in jobs where they mostly communicate electronically, i.e. via email (home offices, internal support positions, Customer service reps, etc.). So the following are examples from some of The DiJulius Group's consulting clients' Email non-negotiable standards:
Please share any we haven't thought of!
Hotel Fulfills Guest's Ridiculous Request – When a guest made a reservation online for a room for himself and his girlfriend at the Woodlands Resort near Houston last month, he decided to test the resort's Customer service. When he came to the "special requests" section, the guest requested that the resort provide him with three red M&Ms and a picture of bacon. See how the hotel handled the Ridiculous Request.
The last Secret Service Certification class of the year – This September 24 & 25, is the last Certification Class of 2013. Taught exclusively by John DiJulius, this class will teach you how to create your own Secret Service Systems at your company. This class is by application only. Download application here and email as PDF to firstname.lastname@example.com or fax back to 440-484-2373.
Very limited seating.
We are at our best when creating enduring relationships and personal connections.
-Howard Schultz
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America's #1 Customer Service Conference.
Filed under: Above & Beyond, Client Services, Customer Service, Customer Service Training, Patient Experience, Secret Service Certification, World-Class
Walking the Talk – This past March (2013) The DiJulius Group held a Secret Service Certification class, where we had over 30 attendees for this two-day advance Customer service Train the Trainer. During the class, unknown to nearly everyone, including myself, one of the attendees, a sweet woman from Connecticut, stepped out of the room because she wasn't feeling well. Next thing we hear is that she has been admitted in the Cleveland Clinic Hospital, where she apparently had a minor stroke. She spent four days in the hospital. Thankfully today she is doing incredibly well and on the road to a full recovery; however, I want to share a letter she sent to me about two weeks after she got back to Connecticut. I feel so proud of the amazing team we have here at The DiJulius Group. It is one thing to talk about it; it is another thing to live it.
I am sending this email to let you know how much I appreciate what David and Nicole did for me while I was in Cleveland. As you know, my visit there turned into a hospital stay.
I was at the second day of the certification class and started to feel very strange. I did not know what was happening, but I knew I needed to get to the hospital. I left the classroom and went out into the lobby and asked David to take me. He never asked any questions as to why, he just jumped into action. From that point on, he took such good care of me, and I am not someone that he knew outside of the business.
Once I realized that it was very serious and that I would be staying in the hospital, I let him know and from the time that I went up to my room, he almost never left my side. He knew that I was all-alone in Cleveland, and he knew that I was very scared. He even made sure that he kept in contact with my sister in Connecticut, giving her the status of my care. At one point in my stay, I had to have an incision in my scalp due to a cyst that had developed. He immediately rushed to my side and held my hand.
Nicole was also there for me. She came to visit and sit with me, brought me some fabulous hair products, got me earrings so I could feel like a human being and went to pick up my prescriptions, not once but twice, so I would not be without the medication I needed. I was scheduled to be discharged on Friday and fly home. My flight was cancelled so she quickly found a hotel for me and took me and made sure I was settled in my room. David and Nicole are still checking up on me today.
I now know that God puts people in your path for a reason, and that David and Nicole are my guardian angels and lifelong friends. Even if I don't come back for the rest of my class, I will be back to see all of you.
Thank you so much for everything.
Congratulations – David and Nicole, you exemplify world-class personally and professionally!
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America's #1 Customer Service Conference.
Filed under: Above & Beyond, Competition, Customer Experience, Customer Service, Patient Experience, Secret Service Certification
Out-love your competition – This is one of my favorite new phrases. Think about it. Nearly everything can be copied: the products or services that you sell, your décor, website functionality, menu, and prices. Can you really out-work your competition? Out-think them? However, the one area you can get a distinct competitive advantage is by out-loving the businesses you compete against. The only way to do that is stop the typical squawking that goes on about how difficult Customers can be, and start just appreciating them.
Celebrate your Customer – I am not talking about simply having a Customer appreciation event or week, or starting a VIP program, which are all good practices to implement. What I am talking about is having internal Customer appreciation awareness campaigns. This will dramatically change the mindset of your employees, even yourself. Far too many businesses sit around and discuss how difficult their Customers can be, how demanding they are, how they have unrealistic expectations. You hear employees and managers too often talk about that one Customer who is never happy and always wants something for free. I truly believe that this is a minute percentage of our Customer base; however, it seems like so much more because of how often they are discussed. Do you want to have high service aptitude? Do you want your employees to have compassion and empathy for your Customers? Well start having employees talk about their favorite Customers, the ones who make them love their job. Have your employees tell stories of the times when they have had the biggest impact on a Customer's day. Companies need to create several outlets where employees can share and hear about how lucky they are to have so many good Customers who count on them and are great to do business with. This will change the tone from us versus them, to genuine care about your Customers, and make everyone on your team grateful that your Customers are giving you their business versus your competition. As you think of ways to out-love your customers, please share with me how you make your staff more appreciative of your customers at firstname.lastname@example.com. I am not asking how you take care of your customers, best answers will be used in future eServices and possibly my next book!
Let your Customers tell their story – World-Class Customer service organizations do an excellent job of soliciting and sharing Above & Beyond stories from their Customers Commandment VIII. They do it by making it easy for Customers to share their experience at checkout, online, etc. Then these companies have excellent internal communication to make sure all employees hear how one of their co-workers went Above & Beyond for a Customer, which stimulates and increases everyone's service aptitude and perpetuates this type of behavior. I recently heard of a very unique way an Office Depot employee did exactly this. After being told by a Customer that she loved coming into the store because of how nice everyone who works there is, the Office Depot employee asked the Customer if she would like to share what had just been said with the entire staff. The employee then proceeded to hand the Customer her headset and the Customer repeated her comment, this time for the entire store to hear. Then she heard applause coming from all over the store. What a great example of capturing a Customer's raving fan moment and inspiring the rest of the team!
Have you listened to your voice mail recently? I am shocked by how many professionals, (top executives on down)
Actually if you really want to 'wow' people, download YouMail to your smart phone. This application is one of the best Secret Service examples I have ever come across — and it is free! It has many features, but the best one is the personalized voice mail greeting. Any time someone who is already in your contact list calls you, they will hear a personalized voice mail greeting. There are two ways this works: 1) The easy way – you can choose a generic voice to automatically say, "Hi Brian (or whatever their name is), John is unavailable right now, but will call you back as soon as he can," or 2) For the people who call you the most, (I did this with my three boys,) you can record a personal greeting just for them with your voice in 20 seconds, i.e. "Hi Cal, I am tied up right now, but I want to talk to you really bad. I will call you back as soon as I can, promise. I love you."
John R. DiJulius III best-selling author, consultant, and keynote speaker, is the President of The DiJulius Group, the leading customer experience consulting firm in the nation. He blogs on customer experience trends and best practices. Learn more about The DiJulius Group or The Secret Service Summit, America's #1 Customer Service Conference.


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Larry Levine, professional coach, podcaster, and Amazon best-selling author of Selling From The Heart: How Your Authentic Self Sells You, joins me on this episode of #Accelerate!
- Larry quotes Simon Sinek in his book. "People don't buy what you do. They buy why you do it." Larry filled the book with comments like, "You must lead with the heart and not the wallet."
- You can't connect if people are suspicious about your motivations. When you say "but," you are signaling to the prospect that everything you said up to that point really doesn't matter but you just really want them to buy today.
- Larry wrote the book to teach the importance of authenticity. Trust is the basis of a healthy relationship. Transfer the trust factors of your personal relationships to your business relationships.
- After understanding overall why you are in sales, learn the 'why' of every step and interaction in your sales process. Don't just learn how to follow the process; understand the why of each step of it.
- Larry defines sales as "the art of the help." Continually be helping people along the way, which requires continual learning on your part and bringing the goods to your clients. If you do not, you will be replaced.
- Who should pay for your professional development? Workers under age 35 leave jobs when they don't feel supported. Companies are not stepping up. Reps, invest in yourselves, even if by using free resources.
- Your clients are some of the best sources of help. Understand your contacts' roles. Ask them to help you understand the metrics that show when they are doing well in their job. Be vulnerable and teachable.
- Take courses in accounting, in marketing yourself, in technology, and more. Should sales have continuing education and professional certifications for sellers? Larry explains how sales professionals pursue development.
- How does being "good" relate to "excellence" in sales? How do you become the best version of yourself? There is no ending destination point. Keep going. Larry compares sales managers with baseball managers.
- Are reps not working as hard or well now as when Andy was "coming of age" in sales? Andy says people are still the same. Larry discusses making excuses for missing quota. You are solely responsible for your outcomes.
- Individuals at each level — reps, managers, and execs — should be improving themselves. Larry talks about CEOs investing in their employees. Andy describes his book club at work that creates an environment of learning.
- Over the years Andy has received many book recommendations from client CEOs. Reading is a necessary habit, on a tablet or in paper form. It is easy today to publish sales content. We need a rating system!
Membership: TheSalesHouse.com
Andy's Newsletter: Subscribe
Sales Growth Planner™: Order
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Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
The 2020 U.S. Census will take place early next year. Learn more about the impact of the census results by watching this video Shape Your Future.
You can learn more about the Census by visiting the United States Census Bureau website.


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These Pet Rescue level 213 cheats and tips will help you beat level 213 of Pet Rescue. The objective of Pet Rescue level 213 is to clear 100% of the blocks and score 22,000 points. The board layout consists of two Line Blaster Boosters on the top left and top right of the board, several paint pots in a column in the center of the board, and several chained blocks that are scattered around.
Level 213 Cheat #1: Use the Line Blaster Booster to clear the metal blocks
Level 213 Cheat #2: Try not to blast away any paint pots with the Line Blaster Booster
Level 213 Cheat #3: Use the paint pots generously, but be sure to save some for the end of the level
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"With their solid musicianship, large and interesting repertoire, and great sense of humor, Popoki House has become one of our favorite groups." - Geo. McCalip, Hellada Art Gallery
"A great open mic, and a stellar performance by our Featured Act Popoki House. They nailed it!!!" -Sean Gallagher, Fox Coffee House
Popoki House Home: PopokiHouse.com
Popoki House Electronic Press Kit: PopokiHouse.com/epk
Book Popoki House on GigSalad: https://www.gigsalad.com/popoki_house_long_beach
Popoki House on Facebook: http://facebook.com/popokihouse/
Popoki House on Google+: https://plus.google.com/105145595371709414127?iem=4&gpawv=1&hl=en-US
Popoki House on SoundCloud: https://m.soundcloud.com/user-470086726
Popoki House on YouTube: https://youtube.com/channel/UCZDwxDnEs54h-TROUCBxb2A
PO Box 4495 Long Beach CA 90804
(562) 270-5956
Popoki House formed in 2015 in Long Beach, California, the unlikely love child of multi-instrumentalists and vocalists Katie Blanchard and Taeri Schiffman, partners in both life and music. Popoki House is the alchemical magic that occurs when two old crazy cat ladies with completely different experiences of music and their quirky senses of humor merge to create the unique and entertaining blend of music we call Hawai'icana.
"Hawai'icana" is Popoki House's raw, unfiltered blend of acoustic rock, blues, jazz, folk, classical, and Hawaiian covers and original music, peppered liberally with their unique humor and razor-sharp political satire, all rolled into one memorable musical melange. Imagine Jake Shimabukuro touring with the Grateful Dead, Tiny Tim joining up with Woodie Guthrie, or Don Ho playing with The Indigo Girls. That's Hawai'icana.
Popoki House's energetic and entertaining performances will make your feet move and your heart rejoice, proving once and for all that it only takes ten strings and two hearts to create beautiful Hawai'icana music!
Katie Blanchard
Born into a family of musicians, singer-songwriter Katie Blanchard's relationship with song began with the vinyl records that were played by her family to pass the time as they waited for prematurely-born Katie to grow well enough to leave the hospital. Her mother loved musicals and jazz, while her father preferred country music, and her brothers playing those albums in the hospital helped to settle the crying baby enough that she was soon healthy enough to go home.
By age three, Katie was singing pop songs from memory, and performed at school functions, choirs, and her brothers' garage band rehearsals, where she was further introduced to a wide range of influences including The Beatles, Nat King Cole and Roger Miller. For her fifteenth birthday, Katie was presented with a guitar. "Never forget, your guitar is a drum," her brothers reminded. The rest, as they say, is history.
Katie has performed in venues ranging from road houses to concert halls. She has studied opera and classical voice technique, with her vocals described as, "soaring, with an Ann Wilson quality." Katie's guitar playing reflects the eclectic nature of her family's musical tastes while developing her own style of performing. Her dreadnought acts as her second voice, thundering and roaring, moaning and singing while pounding out the groove and exploring her unusual interpretations of melody, riffs and chord inversions. Think Brian Setzer meets Ricky Skaggs, with Bonnie Raitt and Indigo Girls as the opening act.
In her other life Katie is an accomplished concert, theater, and nightclub audio engineer and sound designer who has worked with everyone from Debbie Reynolds to Ann Margaret; from Jake Shimabukuro to Albert Lee.
Taeri Schiffman
Singer-songwriter Taeri Schiffman is what happens when a classically trained, queer deadhead musician rediscovers her Hawaiian roots. Born on O'ahu but raised in the homeland of Napoleon Dynamite — the wilds of Cache Valley, Utah and environs — Taeri applied her skills as a multi-instrumental band and musical theater geek to her Native ukulele. "I was horrified at the prospect of playing one note at a time on a horn the rest of my life! And the spit! Ugh! With the ukulele I get actual CHORDS! Imagine, four notes - at the same time - with no spit! Six strings seems extravagant, and since I've got four fingers..."
Not content with playing to a cliche' — a Hawaiian woman strumming her uke — Taeri brings her training as a sight reading devotée of music theory to bear, covering multiple styles including jazz, folk, blues and rock.
Whether performing a bluesy Grateful Dead jam or adding a touch of jazz to Americana roots music, Taeri joyfully uses her decades of experience to bring her love of music to appreciative audiences.
Taeri's eclectically diverse musical influences range from the Grateful Dead, Israel Kamakawiwo'ole, Weird Al, Tom Lehrer, John Prine, Robert Hunter, John Perry Barlow, Dan Fogelberg, Sting, George Harrison, ELO, the Indigo Girls, Janis Ian, Loreena McKennit, the Doobie Brothers, Sister Rosetta Tharpe, Billie Holiday, as well as Bach, Beethoven, and Tchaikovsky.
In addition, Taeri earned her bachelors degree in psychology from Cal Poly-SLO, and her masters degree in social work from USC (Fight on!). Today she chooses to devote herself to music full time, following her bliss and utilizing her experiences as both a social worker and student of human behavior to influence her songwriting writing and performing.
The Music of Popoki House
Ka Leo 'O Ka Manu (Nanakuli) Multi-Camera Video
The Popoki House Blues (original) Multi-Camera Video
Somewhere Over the Rainbow/Wonderful World (cover) with bassist Carrie Kumabe
The Popoki House Blues (with special guest Carrie Kumabe on bass)
Fat Bottomed Girls/Sweet 'Okole Mashup
Hail Asphalta (original)
Desert Valley (original)
For more videos showcasing Popoki House's unique Hawai'icana performances and to view our social media presence, please visit our YouTube, Facebook, and related pages by clicking on the buttons below!
Contact Popoki House
To book Popoki House to perform for your festival, venue, or event, contact us at the links below!
Phone Taeri or Katie
(562) 270-5956
Popoki House is based in beautiful
Long Beach, California
PO Box 4495 Long Beach CA 90804
Popoki House has been featured and performed in numerous Long Beach, California venues including Fox Coffee House, Hellada Art Gallery Saturday Concert Series, Qué Será, Shoreline Village Pirate Invasion, Pagan Pride Festival, First Fridays Bixby Knolls, Make Music Day Long Beach, Orange County Songsalive!, Sevilla Nightclub, the Long Beach Public Library system, and more!
A great big mahalo to Richard Shimizu, JoHanna Hernandez, Bob Slawson, and others who have helped document our performances and whose photos appear above! If you'd like to be credited for a photo, please contact us!


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Free Donation Form Template
Formplus' Donation Form Template is the best way to gather resources for your operations - From funds for charity to religious donations, sponsorships, to funds for your non-governmental organization. With more donating options (like this form template), your nonprofit may even expand your donor base because new donors may be encouraged to make a gift once you've made the process easier. Get started with our free online donation form template today!
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QuickPivot helps top brands collect, segment, manage and make customer data actionable, using A.I. and machine learning. Their goal is to simplify and enhance the marketers' job by reducing time spent sifting through vast amounts of customer data. QuickPivot's platform consolidates disparate data, integrates marketing stack and maps out customer journeys. The results are actionable insights and a drastic reduction of the marketing cycle time, so marketers can be more creative, strategic and focused on what they love, instead of "wrestling with customer data".
At the start of this collaboration there were already some essential elements in place, such as the logo and a preliminary color scheme. However, the brand lacked the depth and consistency needed to stand out from competitors and match the personality of its team. QuickPivot describes itself as a "proven team of over 100 Innovators, Marketers, Technologists and Data Geeks. Think of us as a start-up with a ton of experience." This was the inspiration to design around the concept of simplicity, curiosity and impact.
The work is a visual system that is nimble, memorable and fun. It includes an expanded color scheme, new typeface, icon set, abstract graphics and photography styles to be used across the brand's communication channels.


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Diversifying garden tourism offer in Estonia and Latvia
By combining attractive gardens and parks of Estonia and Latvia into one joint cross-border tourism product, offer of the garden tourism will be expanded and diversified, as well the experience will be improved and approach will be harmonised. As both coutries are only making first steps towards joint promotion of garden tourism, the harmonised and understandable criteria for service providers will be of a great value. Sharing best practice and cooperation among garden owners will serve as a base for joint product development. Joint branding, promotion and marketing will allow project partners and members of the Garden Pearls to target visitor groups and be more efficient with marketing actions in different target markets.
The main objective of the project is to diversify the garden tourism offer in Estonia and Latvia by creating an attractive and sustainable garden tourism product and service Garden Pearls. Various joint garden tourism routes and services will be developed withing the Gerden Pearls.
Main activities include:
- product development and servuce design;
- capacity building of the new owners and managers of parks and gardens that belong to the Garden Pearls (at least 44 parks and gardens);
- marketing and promotion of the Garden Pearls;
- small- scale investments in gardens and parks to make them more attractive and improve the visitor's experience.
Project materials


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The award winning and celebrated Kenyan musician jaguar, who is also a member of the National Agency for the Campaign against Drug Abuse (Nacada) was in Nairobi for a youth drive addressing youths about the dangers of abusing drugs. During the event Jaguar took the chance to condemn governors who are introducing imposed levies on performing artists from others counties to perform in their counties.
Jaguar said "How can you ask me levies when I go to perform in Mombasa, Kisumu or Nakuru simply because I am based in Nairobi, Isn't this dividing Kenyan artistes? Are our fans going to be divided into such blocks?" .He also emphasized that this regulations by Governors will bring division which will result in tribalism in the country. Jaguar's remarks which seemed to be directed to the Coastal governor Ali Hassan Joho who has been pushing for 70% of coastal music to be air played on their stations and Levies charged on outside artists performing in the coastal region.


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Comforter fill - 100% polyster. Shelf worn could knicks, dents, discoloration, scratches, marks, and etc.
We attempt to note any damage. Some boxes have been opened for inspection to ensure accurate description and or to photograph. We refold/repackage items after inspection therefore item may not look exactly as neat as if they would from department store or factory. If items are listed as new or new other they may not come with or in original packaging. Due to variations in the lighting, cameras, and computer displays it is always possible the color will vary a bit from the actual photo.The item "NWT Simply Shabby Chic 2 Pc TWIN Comforter Sham Set Blue Gray Damask Floral" is in sale since Saturday, June 23, 2018. This item is in the category "Home & Garden\Bedding\Comforters & Sets". The seller is "oddsandendstreasures1960" and is located in Huntsville, Alabama.
This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, Taiwan, South africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi arabia, Ukraine, United arab emirates, Qatar, Kuwait, Bahrain, Croatia, Malaysia, Brazil, Chile, Colombia, Costa rica, Panama, Trinidad and tobago, Guatemala, Honduras, Jamaica, Bahamas, Viet nam, Uruguay, Antigua and barbuda, Aruba, Belize, Saint kitts and nevis, Saint lucia, Barbados, Brunei darussalam, Bolivia, Ecuador, Egypt, Iceland, Jordan, Cayman islands, Sri lanka, Monaco, Macao, Maldives, Nicaragua, Oman, Peru, Paraguay.


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Researchers are constantly trying to find an effective way to stop the effects of Alzheimer's, but the reason for its onset is still unknown. It is known that it is caused by the accumulation of a certain protein in the brain, but they need to find out the reason for developing the disease.
The protein TDP-43 attacks the brain in a similar way as in the case of Mad Cow and Chronic Wasting Disease.
According to Scientific American:
"Prions are misshapen yet durable versions of proteins normally present in nerve cells that cause like proteins to misfold and clump together, starting a chain reaction that eventually consumes entire brain regions.
In the past 15 years, scientists have learned that such a process may be at work not only in mad cow and other exotic diseases but also in major neurodegenerative disorders…"
About 25-30% Alzheimer's patients have TDP-43 pathology, which is believed to be a result of the loss of neurons in the brain which leads to memory loss.
People come into contact with these proteins through contaminated meat, especially via confined animal feeding operations (CAFOs). In such environments, the animals are mistreated and exploited, which causes a sub-standard kind of meat which poses various health risks.
Such poor standards are common on numerous cattle farms, unfortunately, and experts believe that Mad Cow disease originates from these (CAFO) environments. Furthermore, cows are fed with GMO grains which are loaded with antibiotics.
There are striking similarities between the ways the brain is attacked in the case of Alzheimer's and Mad Cow disease, and in both diseases, the TDP-43 protein is present.
This just fortifies the link and might open new perspectives in the research of this disease and its possible treatment.
Source: realfarmacy.com


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Chapter 20 — It was Yu Yi who killed her.
Tang Mi stared blankly at the name 'Yu Yan.'
Yu was not a common surname. Those two words seemed to validate her conjecture of sorts. The report only gave Yu Yan's age, however, and not much else.
She kept staring at the webpage for quite a while before she turned off her computer and headed straight to bed.
Could it be that this was the shadow in CEO Yu's childhood?
Tang Mi turned over, her brows puckered. The crime occurred exactly fifteen years ago on this very day, which meant—today was Yu Yan's death anniversary.
She grabbed her phone from beside the pillow and subconsciously scrolled down to Yu Yi's number. The message history only showed two messages, each one sent by Yu Xin. Her fingers twitched above the call button. In the end, she stowed her phone away.
Even if Yu Yan and Yu Yi actually had some kind of relationship, she was not in any position to get involved.
She indulged in her flights of fancy for a spell before actually falling asleep, until a brief series of knocks woke her up. She sat up with the blanket pooling around her and ruffled her long hair, thinking to herself that it must be Fu Xin coming back drunk from wine to the point where she couldn't find the keyhole to open the door.
The knocking continued as Tang Mi climbed out of bed, put on slippers, and walked over. "Coming! Drink less since your alcohol tolerance is no good!"
The moment she opened the door, Tang Mi was struck dumb.
For several seconds, she opened and closed her mouth. Eventually, she whispered, "Mister…Yu?"
Although the man at the door wore a well-ironed suit, his jacket was casually opened wide, his black tie loosened so that the knot rested against his collarbone. Several buttons on his white shirt was also undone.
Yu Yi probably wouldn't allow himself to appear like this in front of others.
Yu Xin perked up and flashed a beautiful smile at her, though his smile unexpectedly held a trace of fatigue. "Sweetheart, luckily, you're home."
His sigh seemed a bit worried, deeply worried, but it was more like a sigh of relief from gaining a new lease on life after a calamity. Tang Mi gazed at him for a while, forgetting to reply. Yu Xin propped himself against the doorframe with one hand, an unfathomable look in his eyes. "You turned off your phone. The restaurant said you were on vacation today, and I didn't know where to find you."
Tang Mi froze. A moment later, she regained her ability to speak normally. "Ah, my phone might be dead. I saw just a moment ago that the battery level was already red." She paused before asking, "What did you want to find me for? Yi, how did you know where I live?"
Yu Xin chuckled lightly at her. "Did you forget? I saw you through the window last time." He took a step forward then, and his body encroached slightly into Tang Mi's personal space. "Are you really not going to invite me in to take a seat?"
This question caused Tang Mi to mentally panic. Normally, she would never hastily allow a man to come in, but Yu Xin seemed to be a bit unusual. She could not lock the door and refuse to see him.
She turned her body to allow him inside. Yu Xin furrowed his brows slightly at this. "Sweetheart, your safety awareness is too weak. In the future, do not allow people to enter so casually. Even more, you should not allow strangers inside."
Tang Mi: "…"
Her lips tugged downward. She wanted to say something, but then Yu Xin added, "Of course, I'm an exception."
At this moment, Tang Mi did not want to reply to that. Yu Xin began looking all around after entering and gained a lot of discontent toward this house. "Heavens, which century is this interior decor from? The furniture is very old; the floor even became discolored!" He turned around and looked at Tang Mi, deep-seated worry present on his face. "Sweetheart, you must come and move in with me."
Tang Mi: "…"
She walked over and sat down on the sofa. She looked at Yu Xin with a carefully blank expression. "Mr. Yu, what did you seek me out for? Fu Xin will return soon, and if she were to see you, you will certainly regret it."
Yu Xin walked over and sat down next to her, as obedient as a little sheep. "I still have not eaten lunch. I'm starving."
Tang Mi: "…"
For the sake of him having paid her for so much overtime, Tang Mi bore the burden of this mission willingly and walked over to the kitchen to prepare something to eat. Yu Xin comfortably leaned back into the sofa and smiled at Tang Mi. "Sweetheart, you look so beautiful all dressed up today. Did you go out somewhere?"
Tang Mi replied, "Today was my university's alumni reunion."
"Alumni reunion?" Yu Xin's smile shrunk by half. "Did Lin Che also attend?"
Tang Mi was in the middle of cutting a cake when he asked, and her hand trembled. For some reason, she suddenly felt guilty. Last time at the restaurant, she had seen that Yu Xin held very deep hostility toward Lin Che. Even if she did not know when Lin Che had offended him, she still felt that it was better to not mention his name.
She glanced up at Yu Xin and remarked with feigned calm, "I don't know. I left early, so that means nothing to me."
Yu Xin stared at her and did not say anything. Tang Mi quietly sighed in relief. Why did she feel like she was caught committing adultery? Regardless of whether it was Lin Che or Yu Xin, she undoubtedly did not have that kind of relationship with them!
Even though Yu Xin showed a lot of interest in her, even kissing her for some unfathomable reason, she did not dare think it was genuine. Moreover, Yu Yi was the master of this body, not Yu Xin.
She brought over a slice of cake and a tray of madeleines, placing it on the coffee table in the living room. "I made this as my breakfast earlier this morning. If you do not mind, please eat a bite."
Yu Xin smiled and picked up a madeleine. "How can I mind eating anything made by Sweetheart? Only, may I have a bit of wine?"
Tang Mi's brows rose. She pondered for a moment before answering, "Madeleines should be paired with black tea."
Yu Xin disagreed, raising a brow in provocation. "According to Marcel Proust's book 《In Search of Lost Time》, everyone dipped madeleines in black tea to eat, regardless of whether madeleines should be."
Tang Mi couldn't help but giggle. "You just want to drink wine; why else would you have such a preposterous argument? But I only have cooking wine here for when I bake; I don't have any good wine."
"That's fine."
Tang Mi got up and went to the kitchen, coming back with a pitcher of juice and a bottle of brandy.
"Oh! I actually have brandy as well."
Yu Xin blinked at Tang Mi.
Tang Mi explained, "When making cream cake and chocolate cake, adding brandy gives it a rich flavor. I bought a cheap brand, though, so you might not be used to drinking it."
Yu Xin poured a glass of brandy, a little under half full, and then filled it with juice. He toasted Tang Mi. "Sweetheart, I am not as picky as you think."
Tang Mi: "…"
Nonsense! CEO Yu's tongue was well-known for being extremely picky!
She watched as Yu Xin downed one glass and started to make a second one. Hurriedly, she stopped him. "Are you not hungry? Eat a bit first before drinking more."
Yu Xin flashed her a grin and obediently set down his wine glass. He began eating the slice of cake. Tang Mi glimpsed the sweet dimples on his face before silently shifting her gaze away.
Yu Xin finished the cake and set down the empty plate on the table. The brandy was also half gone. He leaned into the sofa again, tilting his head slightly to look at Tang Mi. His black eyes seemed intoxicating yet not, like pools of deep water with a hint of languid warmth, sunshine reflecting on its surface, that she was gradually falling deeper into.
It was honestly too seductive. Tang Mi simply did not dare to look him straight in the eye. Carefully, she poked him with her index finger and curiously asked, "Mr. Yu, are you in a bad mood today?"
Yu Xin gradually revealed a smirk and pulled Tang Mi into his embrace, burying his head into her shoulder. "Mn, today is my older sister's death anniversary."
Pu-tong. Tang Mi's heart skipped a beat and began palpitating slightly in fear. Yu Yan was his older sister? Yu Yan really was a member of his family?
She did not know what to say to comfort him, because anything she said would seem very shallow. She raised both hands and wrapped it around his waist, patting his back as if placating a child.
Yu Xin quietly hugged Tang Mi for a while before finally releasing her. He brushed aside her bangs and breathed out, his voice quiet and soft, "It was Yu Yi who killed her."
Tang Mi's body stiffened. She stared at the man in front of her, brows furrowed. "Why do you say such a thing?"
If his older sister truly was Yu Yan, then it should have been an unfortunate accident. Why was the blame placed on Yu Yi?
Yu Xin gazed at Tang Mi, his eyes unfocused and hazy. "Why should I not say such a thing? This is, of course, a fact. Since he was a child, Yu Yi had no heart, being simply an empty shell. He had no interest in anything and was basically apathetic to everyone but himself. Whatever his parents felt he should like, he liked. Whatever his parents felt he should study, he studied. Ah, this was naturally not because he was obedient and allowed his parents to order him about; he was simply indifferent. Because he did not care about anything, he was essentially emotionless."
Yu Xin paused here, a sneer crossing his face. "You entered his study. Did you see how many books there are? The majority of those were given to him by his parents as birthday gifts. Every year, all of his birthday gifts would be books, from Greek mythology to Scandinavian epics, from classical literature to financial management. Mn, his parents had a very difficult time with him, as he never requested anything. Apart from books, they could not think of anything else he would like. Thankfully, Yu Yi really liked reading, or rather, reading became a habit. After all, he never thought about what he liked."
Tang Mi listened blankly to his words. She knew that Yu Yi rarely showed emotions, but she never would have thought that he would be so lonely.
Perhaps Yu Yi himself did not feel lonely, but from what she was hearing, she sensed a sort of 'on the verge of despair' loneliness.
Yu Xin smiled at her, a more bantering look compared to before. "You met Bai Xiao? She is who Yu Yi's parents think his wife should be. According to his behavior these past several years, he probably would actually marry Bai Xiao one day. Naturally, I do not approve."
Bai Xiao's name caused Tang Mi's soul to return slightly, her eyelashes fluttering a bit. She asked Yu Xin, "How does this relate to your claim that he killed his older sister?"
"Of course it's related, because in that family, there was only one person who could perceive his true thoughts, even if he himself did not realize they could." Yu Xin picked up the brandy from the table and poured himself another glass. This time, however, he did not add any juice. "That person was his beloved older sister, Yu Yan."
Author's Note:
Sorry for posting even later _(:з」∠)_
Tomorrow, I'll return to updating at 9PM. Muah~!
Especially expressing thanks to all those that support the official publication, muah~!(づ ̄3 ̄)づ╭?~
《 Previous Chapter ? SHHD ? Next Chapter 》


text:
Never seem to be in a hurry — hurrying betrays a lack of control over yourself, and over time. Always seem patient, as if you know that everything will come to you eventually. Become a detective of the right moment; sniff out the spirit of the time, the trends that will carry you to power. Learn to stand back when the time is not quite yet ripe, and strike fiercely when it has reached fruition.
Robert Greene, The 48 Laws of Power, Law 35: Master the Art of Timing
Last week the EEOC announced that a nationwide health care company headquartered in Scottsdale, Arizona will pay $150,000 and furnish other relief to settle a lawsuit for pregnancy discrimination brought by the EEOC.
Matrix Medical's timing could not have been worse: it rescinded a job offer for a credentialing manager position within a week of learning the applicant was pregnant.
Understand, incorrectly timing an employment termination can be very costly to your company; it will fuel the perception that your decision was for an unlawful reason. Poorly timed your HR decisions will send your company into the matrix (pun intended) occupied by the EEOC, courts, and lawyers. This article provides tips for timing employment decisions to protect your company and treat your employees fairly.
This is your last chance. After this, there is no turning back. You take the blue pill – the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill – you stay in Wonderland and I show you how deep the rabbit-hole goes.
Morpheus, The Matrix
Matrix Medical offered a job to Patricia Andrews after a lengthy interview process that included her flying to Arizona twice for in-person interviews at Matrix Medical's Scottsdale headquarters. Within a week after learning she was pregnant, Matrix Medical accused Andrews of not informing the company she was pregnant during the interview process and then withdrew its job offer.
So began Matrix Medicals' journey into the legal system. Andrews filed an EEOC charge of discrimination against Matrix Medical. The EEOC then sued Matrix Medical on Andrews' behalf, alleging pregnancy discrimination. A settlement agreement was reached last week that requires Matrix Medical to pay $150,000 and issue a letter of apology to Andrews. The agreement also requires the company to review and revise its equal employment opportunity policies, revise its personal leave-of-absence policy to include a provision that pregnant employees may take leave during their first six months of employment, and train its supervisors on Title VII and other anti-discrimination laws.
"Pregnancy discrimination remains a major barrier for women in the workforce," said EEOC Phoenix District Office Regional Attorney Mary Jo O'Neill. "More than 40 years after the passage of the Pregnancy Discrimination Act, employers still choose not to hire pregnant applicants or to fire employees after learning they are pregnant. The EEOC will continue its efforts to ensure pregnant applicants and employees are able to work free from the threat of discrimination."
I'm trying to free your mind, Neo. But I can only show you the door. You're the one that has to walk through it.
Morpheus, The Matrix
Correctly timing an employment decision requires a manager to (1) understand whether terminating or disciplining the subject employee presents a high risk to the company and (2) implement the decision after the risk has been mitigated.
High risk employees include:
- Employees who may have mental or physical disabilities under the Americans with Disabilities Act (ADA)
- Employees requesting FMLA leave, on FMLA leave, or who have just come off of FMLA leave
- Pregnant or recently pregnant employees
- Employees who have recently made sexual harassment or discrimination complaints
- Minority employees
- Older (over 40) employees
- Employees who have recently complained of illegal activity (i.e. whistle blowers)
Terminating or disciplining an employee who occupies one or more of these categories presents the increased risk of a lawsuit. The risk of a lawsuit and/or losing that lawsuit will be reduced to near zero if your company (1) properly documents the lawful basis for the termination and (2) correctly times the termination.
Here is an article as to how to effectively administer and document discipline or a termination.
Properly timing discipline or a termination is about making sure that there can be no perception or inference that the termination is for an unlawful reason. For example, if an employee complains to her manager on a Monday that she has been the victim of sexual harassment, and she is fired later that week, most people will reasonably conclude that she was fired because she reported sexual harassment.
The time period between when an employee reports harassment, discrimination, pregnancy, or disability, and when the employee is fired is known as "temporal proximity." The closer the timing, the more the EEOC and courts will infer that the termination was for an unlawful reason (e.g. reporting harassment), and not for a legitimate reason (e.g. poor work performance). Courts have stated:
- Where adverse employment action "follows hard on the heels of protected activity, the timing often is strongly suggestive of retaliation."
- "A two-and-one-half month period between protected activity and adverse employment action can be sufficient to establish causal connection needed for a prima facie case."
- "The inference of a causal connection becomes tenuous with the passage of time."
- "A nine month period between the protected conduct and alleged retaliation undermines the inference of causation."
- "Three and four month periods have been held insufficient to establish a causal connection based on temporal proximity."
There is no definitive period of time employed by the courts to determine whether an employee's termination was for a legitimate or unlawful reason. Court decisions and jury verdicts depend on the facts of each case and the inclinations of judges and jury panels. What is certain is that the greater the temporal proximity, the higher the risk to the employer.
Here is your take away: be patient in disciplining or terminating an employee who has recently reported harassment, discrimination, pregnancy, or disability; and, do not otherwise treat that employee differently after he or she has complained. Federal Express recently learned this the hard way when it allegedly placed an employee who had complained under close surveillance – she was the only employee whose comings and goings to the bathroom were tracked, whose managers were constantly surveilling her, and who was written up for unexcused absences even when she provided doctor's notes excusing these absences. A jury awarded Sheryl Hubbell $85,600 in combined front and back pay, $30,000 in "non-economic damages," and $403,950 in punitive damages against Federal Express.
If you have a legitimate basis for disciplining or terminating an employee, and the employee has recently engaged in protected activity (e.g. made a discrimination complaint or requested ADA leave), consider contacting legal counsel to develop a plan for proceeding forward. Regardless, make sure all your decisions are legitimate and lawful and, equally so, that they will be perceived that way by others.
In sum, if reasonable people believe you have not violated the law, then you need not fear being targeted by ex-employees and plaintiffs lawyers:
What are you trying to tell me? That I can dodge bullets?
No, Neo. I'm trying to tell you that when you're ready, you won't have to.
Art Bourque is an AV rated commercial and employment lawyer who has been practicing law in Phoenix, Arizona for 27 years. Art provides employment law training to help businesses operate efficiently and avoid mistakes; he is also an experienced litigator. Art can be found at www.bourquelaw.com, email@example.com, 602.559.9550, linkedin, or trail running with his dog, Eli.


text:
FREE Corporate Flight Departments pilot interview information and gouge
This interview is for Menards in Eau Claire, WI. Menards is a coporate division for Menards Home Stores in the midwest. I arrived at the interview about an hour early. After about a half hours worth of paperwork, I met with Ron (CP) and Becky (HR).


text:
Are you one of those people who likes taking naps in the afternoon and found yourself feeling groggy after waking? Well, maybe you were doing something wrong! Scientists say that your afternoon nap should not last for more than half an hour cause that time interval is getting all of the benefits of naps, and that means staying productive and creative, without the drawbacks!
The reason for this is in understanding how sleep cycles work. There are three stages of sleeping and the important thing is not step in the phase three. This is that part where we're sleeping deeply, and waking is difficult and it usually starts after about 30 minutes. This is really cool stuff by ASAP Science and I have also heard that these naps are much better than the cup of coffee. So, go ahead and choose to try and nap, just be careful not to be seen by your boss!


text:
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Package created by: Antilog Vacations
Updated on: 05/02/2018
Package Cost:
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Full Day Old and New Delhi Capital City Tour Including India Gate, Red Fort and Lotus Temple
A historical overload at Balbir nagar
A spicy tale - food walk with a twist at Chandni chowk
Akshardham Temple
Celebrate old-world imperial charms at Olddelhi
Chhatarpur Temple
Dilli dekho - weekend tour at Connaught place
Gurudwara Bangla Sahib
Gurudwara Sis Ganj Sahib
Half - day delhi group tour at Connaught place
Humayun's Tomb
ISKCON Temple
Lodi Gardens
Mughal Garden
Mughal Heritage Tour Including Lodhi Garden, Humayun Tomb and Akshardham Temple
Private Hauz Khas Village Tour
Qutub Minar
Rashtrapati Bhavan
Red Fort Sound and Light Show in Delhi with Dinner and Private Transfer
Spiritual treasure akshardham at Yamuna pusta
Old agra cycle trip at Taj east gate road
Sunrise Taj Mahal Agra Private City Tour
A horse buggy expedition at Fathebad road
Agra Art Gallery
Agra Biking Tour: Taj Mahal, Agra Fort and Local Bazaar
Agra food trail at Agra cantt
Agra Fort
Discovering oriental agra at Tajganj
Evening Tour of Mohabbat The Taj Show in Kalakriti Cultural and Convention Center
Excursion to mathura vrindavan at Taj nagri
Guru ka Tal
Personalized shopping tour of agra at Agra
Shah Burj
Tomb of Itimad-ud-Daulah
Vegetarian cooking classes at Kamla nagar
Chhatris of Scindia Dynasty
Gurudwara Data Bandi Chhod
Gwalior Fort
Sas Bahu Temple
Teli Ka Mandir
Gopachal Parvat
Gujari Mahal Archaeological Museum
Jai Vilas Palace Museum
Mausoleums of Mohammed Ghaus & Tansen
Samadhi of Rani Lakshmi Bai
Sun Temple
Tomb of Ghaus Mohammed
Government Museum
Jhansi Fort
Rani Mahal
St Jude's Shrine
Barua Sagar & Fort
Ganesh Mandir
Mahalakshmi Temple
Maharaja Gangadhar Rao ki Chhatri
Parichha Dam
Half-Day Khajuraho Temples Tour
Ajaigarh Fort
Archaeological Museum
Chaturbhuj Temple
Chitragupta Temple
Cultural Village Half-Day Tour in Mehalwar
Devi Jagdamba Temple
Dulhadev Temple
Jain Museum
Kandariya Mahadev Temple
Lakshmana Temple
Matangeshwara Temple
Parsvanath Temple
Shantinath Temple
State Museum of Tribal and Folk Art
Vaman Temple
Lakshmi Narayan Temple
National Museum of Mankind
Sanchi Stupa
Bhopal Ropeway
Gohar Mahal
Kerwa Dam
Kerwa Zip Line
Regional Science Center
Rock Shelters of Bhimbetka
Sadar Manzil
State Museum
Taj Mahal Palace
Taj ul Masajid
Upper Lake
Van Vihar National Park
Annapurna Temple
Bada Ganpati
Indore Museum
Kanch Mandir
Bijasen Mata Temple
Devguradia Shiva Mandir
Khajrana Ganesh Mandir
Krishnapura Chhatris
Lal Bagh Palace
Patalpani Waterfall
Pipliyapala Regional Park
Shri Omkareshwar Jyotirlinga
Tincha Fall
White Church
Bade Ganeshji Ka Mandir
Kalidasa Academy
Sandipani Ashram
Shri Mahakaleshwar Temple
Bhartrihari Caves
Chintaman Ganesh Temple
Gadkalika Temple
Gopal Mandir
Harsiddhi Temple
Jantar Mantar
Kal Bhairav Temple
Mangalnath Temple
Fraser Suites New Delhi
Country Inns & Suites By Carlson Gurgaon Udyog Vihar
Dia Park Premier
Fortune Park Boulevard
Fortune Park DJ Avenue
Hotel Samrat
Hotel Suncity
Hotel Sunstar Grand
Pride Plaza Hotel Aerocity New Delhi
Skycity Hotel
The Ashok
The Hans Hotel New Delhi
The Pllazio Hotel
The Umrao
Tivoli Garden Resort Hotel
The Pearl-A Royal Residency
Cabana Hotel
Country Inn By Carlson
Hotel Ibis
Hyatt Regency
Jukaso Inn Down Town
Lemon Tree Premier
Radisson Blu
Red Fox Hotel
Red Maple
The Lalit
The Metropolitan Hotel & Spa
The Park Hotel
The Royal Plaza
Vivanta By Taj
Crystal Sarovar Premiere
Hotel Royal Residency
Taj Heritage
Courtyard by Marriott Agra
DoubleTree by Hilton Agra
The Gateway Hotel
Bhawna Clarks Inn
Courtyard Marriott
GenX Rajmahal
Hotel Clarks Shiraz
Hotel Libra
Hotel Love Kush
Hotel Paradise
Hotel Riviera
Hotel Sidhartha
Howard Plaza
Jaypee Palace Hotel
La Premier Spa & Resort
Mansingh Palace
Seven Hills Tower
Taj Inn
The Grand Imperial
Utkarsh Vilas
Usha Kiran Palace
Hotel Central Park
Hotel Golden Square
Hotel Grace
Hotel Gwalior Regency
Hotel Landmark
Hotel Radiance
Hotel Shelter
Hotel Silver Oak
Hotel Sita Manor
Hotel Sunbeam
Hotel Suruchi
Sugar Palm Hotel
Tansen Residency
The Prabha International
The Vinayak
Amar Mahal hotel
Hotel Ambrosia
Hotel Bundelkhand Pride
Hotel Chanda
Hotel Raj Palace
Hotel Sheela Shree Plaza
Hotel Shreenath Palace
Hotel Sita
Hotel Tulsi
Hotel Vikas
Hotel Yatrik
Hotel Clarks
Eurostar Inn
Hotel Casa Di William
Hotel Harmony
Hotel Isabel Palace
Hotel Jhankar
Hotel Taj Chandela
Hotel Usha Bundela
Hotel Zen
Radisson Hotel
Ramada Khajuraho
Shri Krishna Jungle Resort
The Lalit Temple View
Courtyard by Marriott Bhopal
Hotel Amar Vilas
Hotel Amer Palace
Hotel Arch Manor
Hotel Grand Ashirwad
Hotel K International
Hotel Lakeview Ashok
Hotel Rajhans Regent
Ivy Suites
Jehan Numa Palace Hotel
Jehan Numa Retreat Club Spa
Noor-Us-Sabah Palace
Vista Rooms At M.P Nagar
Fortune Landmark
Best Western Plus O2
Country Inn & Suites
Effotel Hotel
Ginger Indore
Hotel Glory Palace
Hotel Kalinga
Hotel Linear Inn
Lemon Tree Hotel
Radisson Blu Hotel
Sarovar Portico
Sayaji Hotel
Sky Hotel
The Red Maple Mashal
Shanti Palace Hotel and Resort
Fort Amla
Hotel Kshipram
Hotel Maheshwari Avenue
Hotel Mittal Avenue
Hotel Paradise Residency
Hotel Poonam Palace
Hotel Prem Palace
Hotel Rumaya
Hotel Sai Palace
Hotel Shanti Palace
Hotel Shreemaya
Hotel Surana palace
Hotel Vikramaditya
Shipra Residency
On arrival at Delhi transfer to the Hotel, check in the Hotel. You will proceed to India Gate, Red Fort, And Lotus Temple. Visit the famous Handicraft shops where you can buy some of the gifts. Overnight at Delhi.
After breakfast at the Hotel proceed to Agra by Car. On arrival at Agra check into the Hotel. In Evening visit Old Agra cycle trip at Taj east gate road. Overnight stay at Agra.
After breakfast at the Hotel, you can visit the Sunrise Taj Mahal Agra Private City Tour. Overnight stay at Agra.
After breakfast at the Hotel check out and proceed to Gwalior. On arrival at Gwalior check into the Hotel. Rest of the time free for Relaxation and explore the City on your own. Overnight stay at Gwalior.
After breakfast at the Hotel go for local sightseeing of Gwalior and visit Gwalior Fort, Sas Bahu Temple, Gurudwara Data Bandi Chhod and Chhatris Of Scindia Dynasty. You will also see Teli Ka Mandir. Overnight stay at Gwalior.
After breakfast at the Hotel check out and proceed to Jhansi. On arrival at Jhansi check into the Hotel. Rest of the time free for Relaxation and explore the City on your own. Overnight stay at Jhansi.
After breakfast at the Hotel go for local sightseeing of Jhansi and Visit St Jude's Shrine, Jhansi Fort, Government Museum, Mahalakshmi Temple and Rani Mahal. Overnight stay at Jhansi.
After breakfast proceed to Khajuraho. Check into the hotel. You will visit the Khajuraho group of temples. Overnight at Khajuraho.
After breakfast at the Hotel check out and proceed to Bhopal. On arrival at Bhopal check into the Hotel. After relaxation visit Indira Gandhi Rashtriya Manav Museum and Lakshmi Narayan Temple. Evening back to the Hotel. Overnight stay at Bhopal.
After breakfast at the Hotel proceed to Sanchi for a full day excursion tour. Visit Rani Mahal, and Upper Lake. Evening back to Hotel. Overnight stay at Bhopal.
After breakfast proceed to Indore. Check into the hotel. After relaxation visit Rajwada Indore, and Kaanch Mandir. Overnight stay at Indore.
After breakfast at the Hotel go for an excursion tour to Indore. You will visit Annapurna Temple, Bada Ganpati, and Indore Museum. Overnight at Indore.
After breakfast at the Hotel check out and proceed to Ujjain. On arrival at Ujjain check into the Hotel. After that, you will move to Kalidasa academy. Overnight stay at Ujjain.
After breakfast at the Hotel go for Ujjain sightseeing and visit Mahakaleshwar Temple, Bade Ganeshji Temple, and Sandipani Ashram. Overnight stay at Ujjain.
After breakfast check out from the hotel and start your journey back to Home.
Cancellation Policy is subject to change. It's purely depends upon the cancellation policy of respective hotels. In Peak seasons, Some hotels may charge 100% cancellation. Refunds normally take 10 working days after the cancellation request has been raised & transferred electronically to your bank account.
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text: What will the ONS's decision mean for Wales? Posted on 3 October 2016 by Steffan Evans The blog was first published on Welsh Housing Quarterly's website on the 29th of September 2016. Housing associations in Wales, Scotland and Northern Ireland are to be reclassified as part of the public sector, the Office for National Statistics (ONS) announced today (October 29). The announcement will come as no surprise to those who workRead more Share this:FacebookTwitterEmailPrint