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A warm welcome to the media area of Gebr. Heinemann
Are you a journalist who would like to initiate an article or publish a report on Gebr. Heinemann? If so, please contact our Press Office to get infomation as well as picture material.
Needless to say, we are also available to answer media enquires (please no marketing or advertisement requests) and provide additional information around our retail brand Heinemann Duty Free for your reports.
Nina Semprecht
Head of Corporate Communications
+49 (40) 3010 21373
Julia Knors
Corporate Communications Manager
+49 (40) 3010 2186
Press Releases
Recent press releases
Here you will find the most recent press releases of the Gebr. Heinemann Group, listed by publication date. Earlier press releases may be found in the following 'Press archive' section.
Sheremetyevo Duty Free launches "Heinemann & Me" in Russia
Moscow, 10 March 2020. Passengers at Moscow Sheremetyevo International Airport can now benefit from the advantages of the international "Heinemann & Me" customer loyalty programme. Its members can collect points, redeem coupons and enjoy exclusive benefits at all locations participating in the programme.
An important step to incorporate the Eastern European market
The shops at Russia's largest airport are operated under the name "Sheremetyevo Duty Free", a joint venture between Gebr. Heinemann, Greenway and the airport operating company.
With the launch of the loyalty programme from Gebr. Heinemann, the three companies are again strengthening their customer-focussed partnership: "We are delighted that, with our local partners, we will now be integrating our Russian customers into the 'Heinemann & Me' world of advantages. This allows us to directly address what for us is a very important target group," says Oleg Zhytomyrsky, Director Sales Eastern Europe & Central Asia at Gebr. Heinemann. More and more travellers at Moscow Sheremetyevo also come from locations in which Gebr. Heinemann operates the programme.
"The introduction of 'Heinemann & Me' strengthens our retail brand and expands the shopping experience of the more than 50 million travellers who currently use Moscow's Sheremetyevo International Airport each year. Our loyalty programme gives us the opportunity to make even better use of this potential," adds Denis Gusev, Deputy Director General for Commercial Affairs at Sheremetyevo Duty Free.
Première for the roll-out via app
The shopping experience for "Heinemann & Me" customers will be continuously individually adjusted and further developed. It all revolves around an exceptional customer experience – offline as well as online. The roll-out of the programme in Sheremetyevo will initially be exclusively via the "Heinemann & Me" app. "The app ensures that the customers have all the advantages at hand in an instant and are able to manage their membership even more conveniently. Furthermore, we can address them in a more targeted manner and, during their entire customer journey from start to end, provide them with offers tailored to their preferences," says Anja Zettel, Head of Brand and Customer Communication at Gebr. Heinemann.
Already more than 830,000 "Heinemann & Me" members globally
With its international loyalty programme, Heinemann is a trusted travel companion for passengers at currently 25 airports in seven countries and on 14 cruise ships*. More than 830,000 enthusiastic "Heinemann & Me" members from 50 countries are already loyal to the programme. At Moscow's Sheremetyevo International Airport, the company estimates a growth of approx. 20.000 new members during the first six months.
All members benefit from attractive advantages through the "Collect Me" and "Surprise Me" loyalty mechanisms, special offers, discount promotions and many partner privileges. Loyalty programme members can enjoy the same benefits in Russia as at other "Heinemann & Me" locations; with some exceptions relating to local regulations in regard to alcohol and tobacco products. Restrictions also apply to some luxury brands.
* Germany, Austria, Norway, Hungary, Italy, Australia, Russia and Mein Schiff 1 – 6, Mein Herz, MS Europa, MS Europa 2, Hapag Lloyd Hanseatic inspiration, MS Albatros, MS Amadea, MS Artania, MS Amera.
Further information on "Heinemann & Me": https://www.heinemann-shop.com/en/global/heinemann-and-me-benefits
Press contact:
Gebr. Heinemann
Julia Knors
Corporate Communications Manager
Tel.: +49 40 3010 2186
New shop concept at Hamburg Airport: Gebr. Heinemann and Hugo Boss employ "Local Sense" and digital elements
Hamburg, 9 March 2020. Passengers can now enjoy a newly designed shopping experience in the Hugo Boss Store at Hamburg Airport. At the core of the new store design is a modern "Local Sense" concept with a digital impetus. The ceiling, for example, was modelled on a sea container – a characteristic port element of the Hanseatic city, whose seaport is one of its most popular sights. Customers are directly addressed with distinctive campaigns such as "Boss loves Hamburg" via digital screens in the shop and in the shop windows.
"Our experience tells us that travellers like to sense where they are. Passengers appreciate Hamburg's maritime flair and northern German atmosphere. That's why we worked with Hugo Boss to develop a shop concept that is specially tailored to the city. We have a long-standing partnership in the travel retail sector with Hamburg Airport and the Hugo Boss brand; we have been working together successfully and in a spirit of trust in Hamburg since 2010. That's why we take particular pleasure in implementing this new concept of regional, digital customer contact in this form for the first time here at our home location," says Jan Richter, Director Purchasing Fashion & Accessories at Gebr. Heinemann.
Categorised product presentation provides a better overview
The renovation was also accompanied by a move for the Hugo Boss boutique: The new store reopened its doors on a new area of 157 square metres in the much more highly frequented south side in Terminal 2.: "The newly designed Hugo Boss store offers our passengers a modern and even more varied shopping experience. In addition, it convinces with its central, well-frequented location just behind the security checkpoints. The new design featuring Hamburg references fits perfectly into the design concept of our pier: here, too, air travellers are reminded of their favourite places in the Hanseatic city at many gates and bars. I look forward to continuing the successful cooperation with Gebr. Heinemann and Hugo Boss with a new lease of life," says Lutz Deubel, Head of Center Management at Hamburg Airport.
The new shop has a more compact structure and, thanks to the increased presentation of goods by category, is more clearly arranged. Striking category walls such as the Polo Wall or the Sneaker Wall create clear segmentation. "The improved area allows us to display a wider range of all products and to stage the respective product groups individually. This provides much better guidance and, above all, a more enjoyable shopping experience for passengers with little time," explains Anja Fürstenberg, Managing Director of Heinemann Duty Free at Hamburg Airport.
Local products and individualisation
Another new aspect in the Hugo Boss Store is the resumption of the women's collection. From now on, travellers will find the Boss Casual women's collection as well as accessories and shoes in addition to the business, athleisure and casual collection for men. In the medium term, special local products such as a "Boss loves Hamburg" shirt will also be included in the range. In future there also will also be the possibility to personalise leather accessories in the shop.
The German fashion brand Hugo Boss is one of the world's leading companies in the upper premium segment and is known for its quality and fit. As well as with being popular with Germans, the brand also enjoys great popularity with customers from Scandinavia, Russia and Great Britain. Its high international standing is significant for the travel retail market and perfectly addresses the passenger structure at Hamburg Airport.
In spring 2019 Gebr. Heinemann opened a new Fashion & Accessories Multibrand Store and a Sunglasses Multibrand Store at Hamburg Airport. "The new Hugo Boss boutique now joins our exciting new store openings and re-designs here in Hamburg as another important component and perfectly complements the range of products on offer. We expect very positive development for all stores," says Jan Richter.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Kyiv: New Heinemann Duty Free Shop opens at Boryspil Airport
Hamburg/ Kyiv, 6 March 2020. Gebr. Heinemann is increasing its presence in the Ukrainian capital; the Hamburg based global Travel Retailer, in cooperation with their Ukrainan partner BF Group, have just opened a new 191 square metre shop behind the passpoprt control in the re-opened Terminal F building at Boryspil International Airport. The contract period is five years.
Celebrating ten years of successful partnership
"We are delighted to expand our presence in Kyiv and our partnership with the airport in the special year of our ten-year anniversary of successful collaboration. We are also very excited to open the first Duty Free shop in Terminal F and give its passengers the longed-for access to a high quality Duty Free assortment and attractive prices on their journey," says Oleg Zhytomyrsky, Director Sales Eastern Europe & Central Asia at Gebr. Heinemann.
Now 18 Heinemann shops in total at Boryspil Airport
Terminal F started to operate flights in March 2019. With the new Heinemann Duty Free shop, the company is now able to serve 100 per cent of the airports' passengers as exclusive concessionaire, since Gebr. Heinemann is already operating 17 additional shops at Boryspil Airport's Terminal D in joint venture partnerships. With the new shop in Terminal F, the overall sales area amounts to approx. 2,700 square metres.
"Terminal F principly serves low cost carriers and charter flights, but we want our passengers to enjoy a first class shopping experience. Whether our customers want premium spirits, prestige perfume brands, i.e. Chanel, Dior and Kilian or tasty confectionary we have a wide choice for them. We also have a section of branded sunglasses, which are very popular with the fashionable Ukrianian traveller. We are very happy to have received great feedback from our customers," says Simon Forde, General Manager of BF&GH.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Heinemann Australia and Sydney Airport extend concession agreement until 2029
Sydney, 20 February 2020. Five years of successful collaboration between Heinemann Australia and Sydney Airport are being continued: Sydney Airport has just extended its Duty Free concession to Heinemann Tax & Duty Free for an additional eight years from 2022 until 2029.
"I'm delighted that we have attained this agreement extension, as it not only highlights our partner's trust in us, but it also reflects the success of our company, as well as our brand at Sydney Airport," says Marvin von Plato, Chief Executive Officer at Heinemann Asia Pacific.
"The new agreement is based on a collective shared vision concerning an evolution and optimization of the current space," says Richard Goodman, Managing Director at Heinemann Australia. These include renovations of the Perfume & Cosmetics area and multiple new "zones" for customers to shop and dwell. "In this respect, we will start converting our Heinemann Tax & Duty Free stores accordingly in 2020. The new retail spaces will set a benchmark for modern Duty Free shops with an upgraded design and with the newest brands to offer our passengers the very best of airport retail."
With the new agreement comes the exploration of data and technology initiatives, with both parties working together to create a truly omni-channel approach to shopping at Heinemann Tax & Duty Free at Sydney Airport; enhancing both the digital experience of passengers and marketing strategies in relation to Duty Free products.
Introduction of zones for improved customer experience
At the heart of the company's plans to elevate the shopping experience at Sydney Airport even further is the introduction of new zones to create an even more seamless customer experience. These areas include generational spaces featuring on trend and new brands targeting brand-driven passengers giving them access to new luxury products.
Increased perfume range makes Sydney Airport a leader in assortment of brands
In addition, Heinemann Australia will continue to differentiate its perfume assortment from the domestic fragrance market even further by providing exclusive access for travellers to some of the world's most exclusive and sought-after brands. There will also be elements of beauty services including women's and men's grooming, for passengers to experience before embarking on their journey.
Another luxurious offering in the new shop layout will be a world class promotional zone dedicated to fine champagnes, caviar and some of the world best cognacs. This space will not only be a space to showcase premium brands, it will also be a parlour for passengers to sit down and enjoy a beverage before their flight.
Press contact:
Julia KnorsGebr. Heinemann
Corporate Communications Manager
+49 40 3010 2186
Sajah Saleh
Heinemann Australia
Public Relations & Marketing Manager
+61 401 334 093
Sheremetyevo Duty Free opens luxury market place in new Terminal C
Hamburg/Moscow, 18 February 2020. In the new Terminal C of Moscow's Sheremetyevo Airport, Sheremetyevo Duty Free – a joint venture between the airport, Gebr. Heinemann and Greenway – launched its luxury market place with the opening of two multi-brand stores in the categories Fashion & Accessories as well as Watches & Jewellery (FAWJ). The portfolio of world-famous brands will be expanded over the course of the year, with the opening of five additional mono-brand boutiques (Hermès, Gucci, Saint Laurent, Bottega Veneta and Bulgari). Once all the stores are open, the new luxury FAWJ market place will have a total sales area of approx. 1,160 sqm.
"We are proud of this new and exciting concept, with which we cater to discerning, modern passengers from Russia and Asia," says Denis Gusev, Deputy Director General for Commercial Affairs at Sheremetyevo Duty Free.
"It is a spectacular flagship location for Sheremetyevo Duty Free and underlines our aim to offer customers an outstanding and differentiating shopping experience," according to Oleg Zhytomyrsky, Director Sales Eastern Europe Central Asia at Gebr. Heinemann.
Première for Chloé and Alexander McQueen at a Russian airport
The first multi-brand store that was now opened is a combination of four brand boutiques plus a generic shopping space with sunglasses, watches and jewellery as well as leather goods. Chloé, Ferragamo and Montblanc present themselves in the exclusively designed settings in their own three-wall mono-brand boutiques. The opening of these three corners will be followed by the opening of an Alexander McQueen boutique later this year – which is, along with Chloé a first for Sheremetyevo Airport. "Sheremetyevo Airport is an important hub for passengers from Asia, the Middle East and Europe and the biggest airport in Russia," says Jan Richter, Director Purchasing Fashion & Accessories at Gebr. Heinemann, adding "There are a lot of customers here willing to spend on luxury brands. We have created a luxury marketplace for them that is one of a kind in Russian travel retail."
"Luxury Time Pieces" captures attention of discerning passengers
The second multi-brand shop is a "Luxury Time Pieces" store. This concept, with an exquisite selection over 150 square metres, will appeal to lovers of luxury watches and fine jewellery. Olaf Benjamin, Director Purchasing Watches & Jewellery at Gebr. Heinemann, says: "We are very proud of the fantastic variety of brands that we are able to display here with our high-quality 'Luxury Times Pieces' concept. This is truly a gem in travel retail and we're thrilled to offer passengers not only a multitude of choice, but an excellent service and impressive shopping experience."
Inspired by the shape of a watch or ring, the shop creates a fluent transition between the customised back walls of the individual brands. The custom-made brand furnishings are integrated into the clear architectural framework designed by Gebr. Heinemann. Cartier, Omega, Officine Panerai, IWC, Hublot and Longines can be found in the "Luxury Time Pieces" store.
Department store concept by Gebr. Heinemann
The renowned department store concept that Gebr. Heinemann developed together with the Berlin design firm Plajer + Franz and which premiered in Moscow's Sheremetyevo Terminal E in 2018 can now also be experienced in the newly opened Terminal C market place design. Select materials like white oiled oak, brass and white marble lends the store design a discreet touch of luxury.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Press Archive
Archive news
Here you will find a summary of the most important press releases of recent years, arranged by date.
Sheremetyevo Duty Free opens shops at Moscow-Sheremetyevo's new Terminal C
Hamburg/Moscow, 24 January 2020. Simultaneous with the official opening of Moscow-Sheremetyevo Airport's Terminal C Sheremetyevo Duty Free, a joint venture between Sheremetyevo Airport, Greenway and Gebr. Heinemann, opened a main walk through shop (approx. 3,000 square metres) as well as an arrival shop (approx. 500 square metres) in the new terminal.
Over the course of the year, Sheremetyevo Duty Free is going to also open a multibrand Fashion Accessories & Watches Jewellery Shop and several luxury monobrand boutiques as well as four gate shops in Terminal C. The total retail space of all shops will comprise of approx. 5,500 square metres.
"This operation is the largest for Gebr. Heinemann in the region and it keeps growing! We are very excited about this development with our partners and are looking forward to the opening of all shops and boutiques later this year. The new terminal is truly state of the art for the 21st century; it is very modern, customer friendly and equipped with many digital elements – and so are our shops. I am convinced that our partnership with Sheremetyevo Airport will flourish even further and that our mutual business here at Terminal C will be a great success," said Oleg Zhytomyrsky, Director Sales Eastern Europe Central Asia at Gebr. Heinemann, who attended the opening event along with Claus Heinemann, Gebr. Heinemann' Russian partner, the airport's owners and authorities, shareholders, government officials, architects and main concessionaires last Friday.
Moscow-Sheremetyevo's new Terminal C will serve Aeroflot flights. The transfer into Terminal C will be done gradually over the course of the following months and shall be completed by end of spring. The terminal's capacity is 20 Mio. passengers. As a result, the new terminal will increase the airport's overall capacity to 80 million passengers per year.
About Sheremetyevo Duty Free
Sheremetyevo Duty Free is a joint venture between Sheremetyevo Airport, Greenway and Gebr. Heinemann. Established in 2013, the company operates over 50 shops at Sheremetyevo International Airport that makes it the largest operator of the Russian travel retail market.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Gebr. Heinemann and Casualfood create "Smartseller" joint venture
Casualfood GmbH, an ORIOR Group subsidiary specialising in high-quality food-to-go outlets, and Gebr. Heinemann SE & Co. KG, a multi-generational family-run duty-free retail and distribution company, are teaming up in a joint venture called "Smartseller" catering to small and midsized airports in Europe.
The "Smartseller" joint venture brings the core competencies of the two companies together with the aim of creating a novel shopping and consumer experience: integrating the unique grab-and-go outlets and the duty-free and travel-value products into a cohesive concept. The common idea will first be elaborated and then implemented at two or three small and medium-sized locations. The pilot project will be conducted at the Münster Osnabrück Airport (FMO). Multiplication of the concept with scale-up and roll-out at other sites throughout Europe is scheduled for 2021.
Raoul Spanger, COO at Gebr. Heinemann, is excited at the prospect of the new formats for small and midsized airports: "The Smartseller concept combining our classic duty-free sales outlets with first-class in-store culinary delights will add to the appeal of our sales outlets and boost business." Daniel Lutz, CEO ORIOR Group, and the two founders and directors of Casualfood Stefan Weber and Michael Weigel, agree that the collaborative venture with a company like Gebr. Heinemann is a relevant step that will unleash new opportunities.
The "Smartseller" joint venture will operate as an independent company under the management of Karl Niendorf. Gebr. Heinemann and Casualfood each holding a 50% stake. Regulatory approval of the joint venture is still pending.
More about Casualfood
Casualfood is a pioneering operator of small scale food islands at airports with high-quality food to go and snack carts for travellers on the go. True its motto "The taste of travelling", Casualfood's core competency is creating and operating mobile and stationary food to-go units within unique and innovative brand worlds in the travel food service business. The casual product range is uncomplicated and handpicked to match the latest food trends for people on the go. Closeness to the consumer and flexible formats mean the cross-concept offerings can be quickly and easily adjusted in response to customer needs and fluctuations in foot traffic.
Press Contact:
Milena Mathiuet
Heas of Corporate Communications & Investor Relations
+41 44 308 65 13
Gebr. Heinemann
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Heinemann Duty Free and Umberto Cesari attract passengers with giant wine barrel installation at Bologna Airport
Bologna, 20 November 2019. Heinemann Duty Free and Umberto Cesari are celebrating one of the regions' most iconic wine brands with an eye‐catching promotion at Bologna Airport in October and November. The unique barrel was specifically designed for Heinemann Italia. It is approx. five meters long and as high as the ceiling of the Heinemann Duty Free Shop. Inside the barrel passengers find a wine bar tasting area where they can explore Umberto Cesari's finest wines during the course of the promotion.
"Umberto Cesari is our most important local wine brand at Heinemann Duty Free in Bologna and perfectly represents our local footprint in the wine category. We have seen a great deal of attention as well as a tremendous increase in sales from the giant wine barrel installation and we are particularly happy to launch this enticing promotion together with our longstanding partner Umberto Cesari," says Christoph Steenbock, Category Manager at Heinemann Italia.
The wine estate Umberto Cesari was founded over 50 years ago and since then has become a major ambassador for fine wines of the highest quality and the spirit of the Emilia‐Romagna region. The iconic Italian brand is thus one of the absolute bestsellers at Heinemann Duty Free Bologna. In addition, Umberto Cesari also represents a success story of local Italian products that have also successfully entered Heinemann Duty Free Shops at international sites such as Oslo and Bergen.
"It is a great pleasure for us to celebrate with this installation the fruitful collaboration that has been linking us for many years to Heinemann, one of our most important international partners. Knowing the innovative spirit of Heinemann, I am certain that this will be only the first of many surprises that we will reserve for the passengers of Marconi Airport ," says Gianmaria Cesari, the owner of Umberto Cesari.
Passengers' curiosity for the brand and the installation in the Heinemann Duty Free Shop is fuelled already before they enter the security controls: During the entire two month promotion Bologna Airport is running an advertising campaign highlighting the activation on screens all over the airport's landside area.
"Bologna Airport is pleased to strengthen the bonds with excellent local producers by celebrating today an important partnership that unites one of the main world players in the airport retail sector, Heinemann, with one of the main local excellences in the wine sector, Umberto Cesari. This partnership represents an important moment of synthesis of the founding values of the commercial strategy of Bologna Airport: a combination of internationality and local excellence to offer passengers not only a product but also a travel experience. These values are perfectly expressed today through the installation that we can observe and through the numerous tastings aimed at improving passenger experience," adds Nicola Gualandi, Retail & Advertising Business Development at Bologna Airport.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Travel Retail Domodedovo opens two shops at Strigino Airport in Nizhny Novgorod
Hamburg/Nizhny Novgorod, 23 October 2019. Travel Retail Domodedovo (TRD), a joint venture between Gebr. Heinemann and its local partner Greenway, continues to grow in Russia and just opened two shops at Strigino International Airport. The shops are operated under the "Heinemann Duty Free and Travel Value" brand.
"We are very proud to partner once again with 'Airports of the Regions' – the leading airport holding in Russia – for the launch of our Duty Free operations at Strigino International Airport. We highly appreciate the fair partnership with "Airports of the Regions" and look forward to cooperating with them to strengthen our presence in existing airports and other locations in the future", says Sergey Govorushko, General Manager at Travel Retail Domodedovo.
The Duty Free shop with a retail space of 126 sqm is located in the airport's new international passenger terminal and offers a vast range of perfumes and cosmetics from leading international brands, as well as alcoholic beverages, tobacco, confectionery, toys and accessories. In addition, an 86 sqm Travel Value shop opened in the domestic terminal and will be available to all passengers of departing national flights. The range of products of the new store includes the most popular products of international and Russian manufacturers in the categories of perfumes and cosmetics, confectionery, toys, accessories and souvenirs.
"We are very happy to launch the new Duty Free and Duty Paid shops at Nizhniy Novgorod International Airport. The new shops will allow our passengers to enjoy the best-in-class level of services and to buy the most popular brands and goods at attractive prices. Our cooperation with Heinemann confirms our commitment to further expanding the range and improvement of the quality of services. We hope that passengers will enjoy shopping in the new shops," says Alexander Zaporozhsky, Deputy CEO of Airports of the Regions.
The Heinemann shops are offering passengers at Strigino Airport great shopping experiences and savings with a focus on special offers and price hits. Travel Retail Domodedovo is thereby catering to the needs of the airport's nearly 100 percent Russian passengers with a perfectly tailored assortment.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
AMAC Foundation and Heinemann Americas Announce Inaugural Heinemann Americas Aviation Scholarship
MIAMI, FLORIDA, 16 October 2019. Heinemann Americas, the Florida-based subsidiary of international duty free company Gebr. Heinemann, announced today that it has established a $20,000 aviation scholarship in partnership with the Airport Minority Advisory Council (AMAC) Foundation. Made possible through one of the largest corporate gifts in the AMAC Foundation's history, the scholarship will cover educational and related costs for three women and/or minority students who wish to enter the field of aviation.
"When we learned about the important work AMAC does to ensure women and minorities have access to contracting opportunities within the aviation industry, we knew we had to support their mission," said Nadine Heubel, CEO of Heinemann Americas. "As an international company, we know the importance of diversity and hope our partnership with the Foundation will inspire others to work towards providing opportunities for everyone in our industry."
Applications are open to students who express a desire to work in aviation, are involved in their communities, and have an interest in expanding opportunities for minorities in the field.
"The AMAC Foundation Board of Directors is working diligently to increase our support for the next generation of Aviation professionals thanks to incredible partners like Heinemann Americas, an important player in the U.S. duty free cruise retail market," said Heather Barry, AMAC Foundation Board Chair. "Heinemann's Scholarship will help the AMAC Foundation Board of Directors move toward a sustainable funding platform. I'm hopeful that other companies and organizations will follow Heinemann's lead."
Since its inception, AMAC has been at the forefront of nearly every national policy initiative impacting the participation of disadvantaged businesses in airport contracting. AMAC also works consistently with Congress, the Federal Government, aviation trade associations and others as a resource for information, education and guidance on business and employment matters.
AMAC and its affiliates represent thousands of members that include airport operators, government officials, corporations, and M/W/DBE/ACDBE entrepreneurs. No organization practices what it preaches better than AMAC, bringing a diverse multi-dimensional group together for their mutual success. Our thirty-five-year legacy includes high-level, aviation community experience from dedicated professionals in the industry, who volunteer their time to serve as Board and committee members.
The 2020 AMAC Foundation scholarship application is open now until January 17, 2020. Interested scholarship applicants should apply by visiting www.amac-org.com/foundation. Scholarship recipients will be announced in Spring 2020.
About Heinemann Americas
Heinemann Americas is a subsidiary of Gebr. Heinemann that was established in 2013 to represent the group in the Americas. From its headquarters in Miami, Florida, Heinemann Americas brings 140 years of retail, wholesale distribution, purchasing, and logistics experience from its parent company. With a growing number of partnerships under the leadership of CEO Nadine Heubel, the subsidiary has become an important player in the US duty free market. For more information, please visit www.heinemann-americas.com
About the AMAC Foundation
The AMAC Foundation works alongside AMAC and is dedicated to advancing minorities and women pursuing careers in the aviation industry. The Foundation develops educational programs, scholarship and mentorship opportunities, and shares information to support aviation and airport industry professionals, from college students beginning their careers to seasoned professionals. Since its establishment in 1997, the AMAC Foundation has awarded more than $350,000 in scholarships. To learn more, visit www.amarc-org.com/foundation
Press contacts:
Heinemann Americas
Rachel Howard
AMAC Foundation
Shahara Anderson-Davis
Travel Retail Norway launches "Heinemann & Me" in Norway
Hamburg/Oslo, 26 September 2019. Passengers in Oslo, Bergen, Trondheim, Stavanger and Kristiansand can now benefit from the advantages of the international "Heinemann & Me" customer loyalty programme. The shops at the Norwegian airports are operated by Travel Retail Norway (TRN), a joint venture between Gebr. Heinemann and Norse Trade, under the name "Tax Free Norway". The customer loyalty programme is thus called "Tax Free & Me – a Heinemann & Me Member". "Tax Free & Me" members enjoy the same advantages as "Heinemann & Me" members and can collect points, redeem coupons and look forward to exclusive discounts at all the locations participating in the customer loyalty programme.
"We are delighted to be taking this important step in the international expansion of our customer loyalty programme together with our partners TRN and the airport operator Avinor. Norway is a highly relevant market for us. The Norwegians are very loyal Duty Free customers and, thanks to our loyalty programme, we are now able to use this huge potential even better," says Florian Seidel, Vice President EMEA at Gebr. Heinemann.
Tailor-made solution for local market requirements
"More and more travellers in Norway come from other locations where Gebr. Heinemann is operative. By integrating into the world of 'Heinemann & Me' we can strengthen our 'Tax Free Norway' brand and expand the shopping experience for our customers. The tailor-made local solution 'Tax Free & Me' with its own name and own look and feel once again affirms the successful, customer-oriented partnership between Gebr. Heinemann and TRN," says Tore Hov, Managing Director at TRN.
With its international loyalty programme, Heinemann is a trusted travel companion for passengers at currently 24 airports in six countries and on 13 cruise ships*. All the members benefit from attractive advantages, special offers, discount promotions, special services and many partner privileges through the Collect Me and Surprise Me loyalty mechanisms.
Understanding customers' individual demands better
"With our loyalty programme, we are strengthening the relationship with our customers and we get to know them even better. In this way, we are able to continually modify and enhance the shopping experience in order to meet the identified needs of customers. This allows us to appeal to our customers in an even more targeted manner and to make offers tailored to their preferences. This is an important lever for increasing customer satisfaction and thereby sales and frequency in our shops," says Anja Zettel, Head of Brand and Customer Communication at Gebr. Heinemann.
* Germany, Austria, Norway, Hungary, Italy, Australia and Mein Schiff 1 – 6, Mein Herz, MS Europa, MS Europa 2, MS Albatros, MS Amadea, MS Artania, MS Amera.
You may find further information on "Heinemann & Me" here.
Press Contact:
Gebr. Heinemann
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Travel Retail Norway
Haakon Dagestad
Communication Manager
+47 99 79 88 04
About Travel Retail Norway
Travel Retail Norway AS is a joint venture between Gebr. Heinemann SE & Co. KG and Norse-Trade AS. Since 2005, the joint venture operates a total of 17 shops at the airports in Oslo, Bergen, Trondheim, Stavanger and Kristiansand under the "Tax Free Norway" brand. TRN has over 1,300 employees working to conduct responsible sales and provide quality service to travellers at Norwegian airports and to create income for the airport operating company Avinor and the Norwegian society.
TAX FREE Heinemann introduces a fee for single-use plastic bags and donates profits to the marine conservation organisation OceanCare
Hamburg/Copenhagen, 16 September 2019. As of 2 September, single-use plastic bags at the TAX FREE Heinemann shops at Copenhagen Airport are only available for a fee of 2 or 3 DKK (approx. 26 or approx. 39 euro cents), respectively. 100 percent of the proceeds are donated to the international marine conservation organisation OceanCare, which invests the contribution in the rescue of marine animals and environmental education, among other things.
Reduction of plastic bags by strengthening customers' awareness
"Our goal is to massively reduce the consumption of plastic bags. In our shops we have the opportunity to draw the attention of customers from all over the world to the issue of plastic pollution and to strengthen their awareness for the problem. In the best case, our customers are happy to refrain from using a disposable bag or to opt for a reusable bag with this knowledge. However, we know that customers in our TAX FREE shops enjoy making spontaneous purchases and need additional options for carrying them. Through our cooperation with OceanCare, it will nevertheless be possible for our customers to make a contribution to global nature conservation," says Esben Keller, Managing Director Heinemann Retail Denmark.
At Copenhagen Airport the new initiative is very welcome
"Here in Copenhagen Airport we are very happy that our long-term partner is taking the initiative to something this tangible. We hope to see more like this in the future from all our partners and will do what we can to help them succeed with their ideas to make a difference for the environment," says Chief Commercial Officer in Copenhagen Airport, Peter Krogsgaard.
Heinemann customers are happy to give up using plastic bags
The common goals of the cooperation between OceanCare and Gebr. Heinemann, which has existed in Germany and Austria since 2017, are to promote the conscious use of resources and the reduction of plastic bag consumption in airport shops. The project is already a success for marine conservation: After the successful pilot phase in the 14 Heinemann airport shops in Germany and Austria, the cooperation is continuously being extended to other locations; in January 2018, it was launched in Bratislava and Ljubljana, followed by Budapest and Copenhagen in 2019. Passengers have been very accommodating of the change seen in the Heinemann Duty Free shops and are happy to give up using single use disposable bags. In the first year of the cooperation alone, the number of plastic bags issued at the participating sites was reduced by a total of around 70 percent. From the beginning of the cooperation with OceanCare in 2017 until the end of the first quarter of 2019, a total donation of around 300,000 euros was raised for the marine conservation organisation.
"The decision of TAX FREE Heinemann shops at Copenhagen Airport is another milestone in joint efforts reducing single used plastic waste. We applaud Gebr. Heinemann for their clear and measurable contribution to reach SDG 14.1 to prevent and significantly reduce marine pollution of all kinds by 2025. A goal which can only be reached if all stakeholders are making a joint effort," says Sigrid Lüber, Founder and President of OceanCare. " We hope this decision encourages other private sector companies to follow this example".
For many years, OceanCare has been supporting, for example, the British Divers for Marine Life Rescue, a world leading stranding network for seals, dolphins and whales. OceanCare also raises public awareness around the globe about rethinking how we deal with single use plastic items. Actions taken by OceanCare include the joint project initiated with the Majorcan organisation Save the Med Foundation, to develop a three-day education model in Majorca's state schools. As well as the theoretical principles regarding the problem of plastic pollution, students of the programme also get involved in cleaning up beaches.
Press contact:
Julia Knors
Corporate Communications
+49 40 3010 2186
Gebr. Heinemann and Cologne Bonn Airport celebrate anniversary with "50 Years of Duty Free" promotion
Cologne, 6 September 2019. It all began with a sort of small kiosk with a service counter: 50 years ago, Gebr. Heinemann opened its first Duty Free shops worldwide at Cologne Bonn Airport. This formed a solid basis for a forward-looking partnership. The Hamburg family business still is the retail concessionaire at Cologne Bonn Airport today, now with five shops, over 100 employees and a total sales area of around 1,800 square metres.
"We are very proud of our longstanding and successful partnership with Cologne Bonn Airport. The airport is the cradle of our business in the airport retail sector, because it was here that we dared to make the leap from being a pure wholesaler to operating shops ourselves, which was a new level of trade for us back in 1969," says Claus Heinemann, co-owner of Gebr. Heinemann. His cousin and co-owner Gunnar Heinemann adds: "It's really wonderful to see how business here in Cologne has developed over the last five decades. All the innovations our company has realised in recent years have been successfully implemented here, whether in transitioning from the service counter to the walk-through self-service shop, or from the simple Duty Free logo to our own 'Heinemann' retail brand – both the airport and our employees here on site have offered us outstanding support along the way."
Johan Vanneste, CEO of Flughafen Köln/Bonn GmbH, also offered his congratulations on the anniversary: "Heinemann is an integral part of our airport family. We share a very long and successful history. There have been shops here at Cologne Bonn Airport ever since Terminal 1 was built. Together we have succeeded in building up a trusting partnership over 50 years, one that provides the basis of our joint success."
Anniversary gifts for customersBut of course, since passengers at Cologne Bonn Airport also make a daily contribution to the success of Heinemann Duty Free & Travel Value, it's only right they should be able to participate in the anniversary too. Under the motto "As attractive as on the first day", Heinemann will surprise its customers throughout September and October with numerous anniversary campaigns and special offers, including traditional brands such as Toffifee, Gaffel Kölsch or the classic fragrance 4711 Echt Kölnisch Wasser. Heinemann customers can also look forward to gifts including a limited edition Ritter Sport or a trendy LOQI bag when making purchases of 50 euros or more. Travellers participating in the Heinemann & Me loyalty programme can celebrate the anniversary with a free Schlumberger piccolo.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Heinemann Duty Free and Pallini entice passengers with eye-catching Limoncello promotion at Bologna Airport
Bologna, 2 August 2019. Just in time for the summer high season Heinemann Duty Free and Pallini are celebrating one of Italy's most iconic liqueurs with an activation at Bologna Airport from 1 August until 15 September. The activation is the very first campaign of this kind that Pallini developed exclusively with Travel Retail Italiana, a subsidiary of Gebr. Heinemann.
Customers are invited to observe the creation and craftsmanship work of the iconic ceramic bottles of Pallini's "Amalfi Coast Limited Edition Limoncello". Two Italian artists will paint a very limited exclusive edition of bottles with Bologna inspired details, which afterwards can be won at a sweepstake.
Passengers have an insight view of what is happening inside the Heinemann Duty Free & Travel Value Shop already before the security controls. Displays placed on a Pallini branded Ape car show the activities of the artists painting their individual works on the ceramic bottles. Passengers are offered to taste some Limoncello across various locations at the airport, both land- and airside. In addition, customers are invited to share their Limoncello experience in the Heinemann Shop and win an exclusive weekend trip to the Amalfi Coast and live the ultimate Limoncello experience.
"Our company is extremely thrilled about this activation in Bologna and about partnering with Heinemann Duty Free in Italy for such an extensive promotion. Heinemann is one of our strongest Travel Retail partners globally and when they offered us the possibility to create such a unique promotion within their outlets in Italy, we were very pleased to build this activity together. Our company has a strong focus and commitment on the Travel Retail segment and Pallini Limoncello is the leading Limoncello in Duty Free also thanks to the opportunities that partners such as Heinemann help us to create worldwide," says Micaela Pallini, CEO of Pallini Spa.
"Partnering with Pallini in creating this magnificent promotion was a pure pleasure. Our common goal is to be on the forefront of innovation and creating memorable moments for air passengers in travel retail. The prospect of winning a very special trip or a super limited edition bottle is particular and unique and will help to entice even more passengers into our stores," says Karl Niendorf, Managing Director of Travel Retail Italiana.
Bologna Airport is keen on delivering a unique passenger experience, making each stay more enjoyable, especially during the demanding summer holiday season. The high commitment of all partners allowed a prominent positioning of the activity across a variety of airport touch-points. Stefano Gardini, Bologna Airport Business Non-Aviation Director, adds: "We are delighted to host such an exclusive event and product. Limoncello is among the most iconic Italian products but what we see today is something unexpected that undoubtedly will contribute to a unique passengers experience which is part of our DNA."
Press Contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Russian border shop business on growth course: Gebr. Heinemann acquires Kapo Duty Free
Hamburg, 30 July 2019. All prospects for the future Russian border shop business are pointing to growth: Together and through a joint venture with local partners, Gebr. Heinemann just acquired Kapo Duty Free, the current leading Duty Free operator of border shops in Russia. The company – which at present operates 12 border shops as well as three smaller regional airport shops in Russia – has been a Gebr. Heinemann wholesale customer for over 20 years and there had been a good, long-standing partnership between the two companies. Its main border shops are located in Torfjanovka and Svetogorsk (on the Russian/ Finnish border) and in Zabaikalsk (on the Russian/Chinese border). In future, Gebr. Heinemann will be represented in Russia with around 12 border shops at eight borders to five countries.
Excellent basis for further turnover growth
"We are very happy about the acquisition of Kapo. Gebr. Heinemann's goal in the deal was the continuous and further expansion of our (East) European border shop business, in which we see great potential and want to position ourselves in the long term as well as expand and secure our market leadership in the Russian Duty Free market," says Oleg Zhytomyrsky, Director Sales Eastern Europe Central Asia at Gebr. Heinemann. "Extending our business in this area gives us the opportunity to serve all passengers along the borders for example to Finland, Estonia or China and thus reach out to customers in a completely different way.In future, we will have even more the opportunity to bring in our international experience, especially in terms of product range development and target group orientation."
The shops are to be modernised and will be taken to an even higher European travel retail level. The primary target groups are travelling tourists and foreigners. The focus of the assortment will be on Liquor, Tobacco, Confectionery (LTC) and Perfume and Cosmetics (P&C) plus additionally local assortments, depending on the needs and requirements of the respective border.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
Thinking and Rethinking Corporate Responsibility in Travel Retail: Gebr. Heinemann publishes new CR Report
Hamburg, 26 July 2019. Gebr. Heinemann, the only family-run business among the global players in the Duty Free sector, published its third Corporate Responsibility Report, which provides insights into an exciting but also challenging journey towards greater sustainability in Travel Retail. Based on the standards of the Global Reporting Initiative (GRI), the Corporate Responsibility Report guides the reader through the ideas and solutions the company has identified and realised so far in the commercial, workplace and environmental areas.
"Our credo is 'Shaping the future of sustainable Travel Retail'. We have to be ambitious and bold by contributing to the UN goals. The ten principles of the UN Global Compact are very significant guidelines for our everyday balancing act: operating a successful business by carefully reflecting on every economic decision, environmental and social risks and the opportunities. We are inspired by those who are ahead of us. And we need to demand an equally strong commitment from our suppliers and business partners. This means sitting together at one table and setting standards along our value chain and across all categories represented in the Heinemann shopping baskets," says Kay Spanger, Chief Commercial Officer at Gebr. Heinemann.
Example initiatives from Gebr. Heinemann's new CR Report:
- In August 2018, Gebr. Heinemann joined the United Nations Global Compact and committed to make its ten principles on human rights, labour, environment and anti-corruption a core part of the company's corporate strategy.
- In the area of environmental protection, the company's activities range from office materials procurement according to environmental criteria and the "Ecoprofit" certification of the corporate headquarters to high-tech solutions at the logistics centres that contribute to energy and emission savings such as the Tesla Semi all-electric trucks, which have been ordered and will be used by the company's Norwegian joint venture Travel Retail Norway (TRN) as soon as they are delivered.
- In terms of HR management, key priorities highlighted include the systematic review of social standards at the company's international sites and with strategic partners (based on OHSAS, ISO and ILO standards and application of industry-standard audit schemes for social compliance) as well as the further extension of professional development programmes.
- At the retail locations, initiatives range from promoting the region through local designs and products in close cooperation with local business partners, reducing the number of plastic bags, saving materials in shop design and shop fitting to supporting innovative approaches such as the European Travel Retail Confederation's ETRC digital off-pack solution.
"The Heinemann Way" approach to Corporate Responsibility
Sustainability has many facets at Gebr. Heinemann, not least because of the company's global reach, with business operations in more than 100 countries in the complex travel environment. The company also brings together different cultures, views and opinions. This offers immense opportunities but is also challenging. The company will do it "The Heinemann Way" by constantly rethinking themselves and its approach to sustainability. Gebr. Heinemann is committed to playing a leading role in sustainability. This is guided by the principle that the art of operating a successful business consists in carefully weighing up every economic decision against the associated environmental and social risks and opportunities.
"We are looking very much forward to be on this exciting journey together with our colleagues, partners and travellers around the world. We are aware that the corporate responsibility initiatives documented in our CR Report are just the beginning. While highlighting what has already been achieved we are also very clear about naming what still needs to be done. We will take small steps first to have a successful journey towards greater sustainability in Travel Retail," concludes Dr. Jennifer Cords, Director Corporate Affairs at Gebr. Heinemann.
The new CR Report "Think & Rethink - Corporate Responsibility Iniatives at Gebr. Heinemann" may be downloaded here.
Press contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 21 86
Hamburg Duty Free entrepreneurs Claus and Gunnar Heinemann honoured for their humanitarian commitment
Hamburg/Wolfgangsee, 22 July 2019. The two Hamburg entrepreneurs Claus and Gunnar Heinemann were awarded the "Legends Wings of Help Award" on Saturday. The award was presented during the "Living Legends of Aviation by scalaria" event at the Scalaria Event Resort at Lake Wolfgangsee in Austria. The award recognises the global social commitment of the two cousins, who are among the most important retailers and distributors in the international travel retail market with their own airport shops and the wholesale of Duty Free products.
With more than 8,000 employees worldwide and trade relations in more than 100 countries, Gebr. Heinemann not only has strong economic ties to the aviation industry, it is also active in the broad field of humanitarian aid both at home and abroad. For example, Gebr. Heinemann has been supporting the work of the "Wings of Help" association for many years with donations in kind and financial help.
Frank Franke, President and Managing Director of Wings of Help: "Heinemann sees the success attained from close cooperation with the aviation industry as an obligation to give something back to society and, above all, to open up prospects for future generations. In this relation, we are particularly pleased – in addition to many other direct aid measures – with their commitment to the education of young people, for example by setting up computer classes in schools across needy regions. We all know that education creates a future and computers are the window into this future."
Claus and Gunnar Heinemann thank employees for their commitment
"Special thanks are due above all to our employees, whose personal commitment is an essential component of our corporate culture. In our day-to-day business, we mainly dedicate ourselves to the beautiful things in life, with which we delight travellers in our Duty Free shops. For many of our employees, this awakens the desire to alleviate the existential distress of those who do not find themselves on the sunny side of life," says Claus Heinemann, co-owner of Gebr. Heinemann.
Co-owner Gunnar Heinemann adds: "Their volunteer work ranges from helping refugees and mentoring programs to fundraising campaigns and distributing food to people in need. Our employees are strongly committed at the local level. We are very proud of that. It is thus all the more important to us that the partnership with Wings of Help gives us all an international opportunity to help people in need spontaneously, across borders and without bureaucracy."
Living Legends of Aviation: Pilots, astronauts, entrepreneurs and Hollywood stars
Living Legends of Aviation was founded 16 years ago in the USA by Jerry Lips, editor of the "Airport Journal". Since 2008, Living Legends of Aviation has been organised by the Kiddie Hawk Air Academy. It is a non-profit organisation with the aim of educating children about aviation and arousing their interest in the industry. The organisation also honours outstanding personalities for their services to the aerospace industry. Among the award-winners so far are internationally renowned names such as Sir Richard Branson, Elon Musk, Jeff Bezos, Buzz Aldrin, Neil Armstrong, Ulf Merbold and "Sully" Sullenberger. Prominent hobby pilots and supporters of the aviation industry from Hollywood such as Harrison Ford, John Travolta or Morgan Freeman are also part of the Living Legends of Aviation.
The award ceremony traditionally takes place in Beverly Hills. A European offshoot was initiated two years ago: the "Living Legends of Aviation by scalaria" gala. US actor John Travolta hosted this year's event on 20 July. In addition to Claus and Gunnar Heinemann, Bertrand Piccard, who circumnavigated the earth in a solar plane in 2016, Sir Charles Gordon Lennox (founder of "Festival of Speed"), Jean Rosanvallon (President Falcon Dassault), and Iren Dornier, aircraft pioneer and grandson of Prof. Claude Dornier, were awarded the prize.
Press contact
Gebr. Heinemann SE & Co. KG
Julia Knors / Corporate Communications
+49 40 3010 21 86
Luftfahrt ohne Grenzen – Wings of Help e.V.
Werner Claasen
+49 69 690 23255
About Wings of Help / Luftfahrt ohne Grenzen e.V.
Wings of Help / Luftfahrt ohne Grenzen, based at Frankfurt Airport, is spreading its wings around the world to help people in need. The tasks are the immediate care of distressed people after natural and humanitarian disasters as well as the transport of medical emergencies from all over the world to Germany for medical treatment. Founded in 2003, the non-profit charity works with airlines, logistics companies and a large number of renowned German and globally engaged companies. In the 16 years since its inception, the humanitarian organisation has rapidly and unbureaucratically brought aid, food and much-needed pharmaceutical products totalling more than 120 million euros to people in need on all continents. On the ground, this is done in cooperation with local and global, renowned aid organisations. Wings of Help / Luftfahrt ohne Grenzen gladly issues donation receipts.
Frankfurter Sparkasse
Travel Retail Domodedovo opens arrival shop in Ekaterinburg
Hamburg/Ekaterinburg, 16 July 2019. For Travel Retail Domodedovo (TRD), a joint venture between Gebr. Heinemann and its local partner Greenway, all signs for its arrival business are pointing to growth: TRD just opened a 120 sqm arrival shop at Ekaterinburg International Airport Koltsovo. The new shop is following the recent openings of arrival shops in Moscow and St. Petersburg.
Excellent basis for further turnover growth
"We are very proud to partner with Koltsovo Airport to extend our business and launch the new arrival concept together. This is a great confirmation of our entrepreneurial commitment at the airport and an excellent basis for further turnover growth. Extending our business with arrival shops gives us the opportunity to serve all arriving passengers and thus reach out to customers in a completely different way," says Sergey Govorushko, General Manager at Travel Retail Domodedovo.
Convenient extension of the retail experience
Arrival shops give passengers the opportunity to travel light on departure, but buy big upon their arrival. It is a last minute chance to buy gifts for their beloved ones at home as well as to purchase international branded Duty Free goods at attractive prices.
Russian citizens account for around 90 percent of passengers at Ekaterinburg International Airport Koltsovo. Other nationalities include Europeans and Asians, with a significant increase of passengers from China over the past years.
The arrival shop is located at the airport's arrival level of the international terminal behind passport control. The shop offers passengers a comprehensive range of local and international products from the assortment categories of spirits, perfume and cosmetics, confectionery and toys. A special focus is put on travel exclusives, price offers and a special gifting concept.
Gebr. Heinemann sees great potential in Arrival Duty Free in Russia
Since its introduction, the Arrival Duty Free business in Russia is an important market for Gebr. Heinemann and a vital part of the company's growth strategy. Since April 2019, the company's joint venture IDF is operating arrival shops in Moscow's Sheremetyevo Airport in terminal D and terminal E. "We are currently investing heavily in the arrival business, consolidating our position in the region. We are very satisfied with the results so far and will further strengthen our commitment here," says Oleg Zhytomyrsky, Director Sales Eastern Europe & Central Asia at Gebr. Heinemann. The company is expecting to open arrival shops by the end of 2020 in all Russian airports where Gebr. Heinemann already has a presence through its partnerships (for example in Samara, Kazan, Novosibirsk and Chelyabinsk). Oleg Zhytomyrsky adds: "Additionally, all airports and sea ports where the new Russian legislation allows Arrival Duty Free are generally of vital interest to us."
Press contact:
Gebr. Heinemann SE & Co. KG
Julia Knors / Corporate Communications
+49 40 3010 21 86
About Travel Retail Domodedovo
Travel Retail Domodedovo (TRD) is a joint venture between Gebr. Heinemann SE & Co. KG and the local company Greenway. After its founding in 2007, TRD began to bid for tenders in the Russian market. Opened in 2009, its first shop at Moscow Domodedovo Airport had a sales area of 18 square metres. At present, the sales area comprises of approx. 650 square metres. After winning the concession to become the exclusive Duty Free operator at Moscow Domodedovo Airport' new International Terminal in 2018, the company will soon add another 7,000 square metres of retail space at Moscow's second largest airport.
Today, TRD is operating retail spaces at five Russian airports (Moscow Domodedovo, Moscow Ostafyevo, Ekaterinburg Koltsovo, Samara Kurumoch and Moscow Zhukovsky).
New opening after relocation: FAR doubles the space of its Hermès Boutique at Frankfurt Airport
Frankfurt, 4 July 2019. Frankfurt Airport Retail (FAR) is consistently expanding its fashion offer in the luxury segment. The joint venture of the trading company Gebr. Heinemann and the airport operating company Fraport has now reopened one of Frankfurt Airport's two Hermès boutiques in established location but with a new and larger retail space. With 160 square meters of retail space, the new "Maison" is around twice as large as the previous boutique. The store is located in a prime location behind the passport control and thus in the middle of the highly frequented market place of area B Non-Schengen in Terminal 1.
"For decades, Hermès has succeeded in creating an extremely high level of desire for their products among our international clientele in the luxury segment. We are therefore very pleased to be able to offer our passengers a much wider range of products now, thanks to the expanded sales area. The new store concept offers our customers a shopping experience at the highest level. Frankfurt Airport will become even more appealing for lovers of the most coveted international luxury brands," says Dirk Mörchen, Managing Director FAR. "With our new Hermès Maison, we are persistently continuing the brand's long history of success at this location," adds Georg Fuhrmann, Managing Director FAR.
"The new Hermès Boutique is a successful component of our upgrades of the marketplaces for premium brands at Frankfurt Airport," says Ute Pohl, Senior Vice President Retail of Fraport AG.
More space – greater range
The increased retail space allows FAR to display a wider spectrum of goods, and to individually curate and stage the different respective product groups. The new store design allows for better orientation, especially for those air travellers with little time to spare. In the newly opened boutique, passengers will be able to discover the versatile craftsmanship of Hermès. Here they will find product lines (Hermès calls them "métiers") such as women's and men's ready-to-wear, accessories including the iconic Hermès silk carrés, perfumes, handbags and small leather goods, as well as jewellery and tablewear. Another important growth driver is the footwear métier, for which FAR sees great further potential at this location.
In addition to a significantly expanded range, the new Hermès Boutique also offers visitors an impressive new look and feel. From the floor and ceiling design to the inspiring interior, the store presents a warm and friendly ambience. Refined lighting design, earth tones and a unique combination of wood, glass, carpet and natural stone floors all come together to create a luxurious shopping experience. Additional seating invites customers to linger a while.
Both national and international passengers at Frankfurt Airport are enthused by this prestigious and traditional brand, which has stood for luxury, French elegance and craftsmanship for more than 170 years. Hermès is very popular with passengers of all nationalities worldwide. The brand is currently particularly sought-after with air travellers from China, Singapore, Hong Kong, Japan and, more recently, South Korea.
Gebr. Heinemann and Hermès: Over 40 years of successful cooperation
The two family-owned companies Hermès and Gebr. Heinemann have a long history of loyal and close cooperation. Hermès opened its first Airport Store worldwide at Frankfurt Airport with Gebr. Heinemann in the mid-1970s.
"We are proud to be continuing our successful partnership with Hermès in Frankfurt. This is where the worldwide, generation-spanning cooperation of two family-owned companies comes to the fore – and is characterised by many years of trust, respect and continuity. Our joint success strategy has proven its worth, and we aim to continue to grow globally along with Hermès," says Jan Richter, Director Purchasing Fashion & Accessories at Gebr. Heinemann.
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications
+49 40 3010 21 86
Fraport AG
Yi-Chun Sandy Chen / Corporate Communications
+49 69 690 28779
About Frankfurt Airport Retail GmbH & Co. KG:
Frankfurt Airport Retail GmbH & Co. KG is a joint venture between the trading company Gebr. Heinemann SE & Co. KG and the airport operator company Fraport AG. The joint venture, in which both partners have a 50-percent share, operates over 30 shops at Frankfurt Airport, of which the majority come under the Heinemann Duty Free and Travel Value brand.
Bologna Airport: Heinemann Duty Free and Majani unveil iconic 150 cm chocolate sculpture and Heinemann-exclusive product range
Bologna, 20 June 2019. Travel Retail Italiana, a subsidiary of Gebr. Heinemann, and the Bolognese chocolate manufacturer Majani yesterday officially unveiled a spectacular 150 cm chocolate sculpture in the Heinemann Duty Free & Travel Value Shop, located in the Schengen area at Bologna Airport. The sculpture is entirely made of chocolate and depicts the iconic symbols of the Italian city: "Le due Torri" (the Two Towers) – representing a popular landmark and the main tourist attraction of Bologna. The sculpture is placed in the centre of the shop's popular Italian market place area and will be there on a permanent display.
"The chocolate sculpture is a truly amazing particularity which will attract every chocolate loving passengers' attention. At Heinemann our passion is to set the bar high with new creativity that travellers will only find in our stores, helping them find new ways to enjoy the local brands we sell. We are very excited how Majani is delivering this exclusivity and distinctiveness," says Karl Niendorf, Managing Director of Travel Retail Italiana.
Four new Heinemann-exclusive Majani products
In the light of the event two products from Majani in a Heinemann-exclusive packaging are launched at the shop and two more will be coming soon to complete the existing assortment.
"Majani is a proudly cherished specialty of Italian entrepreneurship. The company has been in the hands of the same family for seven generations who is lovingly dedicated to the chocolate production and closely linked to the region. Due to this heritage – and thanks to the opportunity offered to us by Heinemann –we have realized a chocolate sculpture depicting the Two Towers, the most representative monument of Bologna," states Barbara Orofalo, Marketing and Sales Manager at Majani.
Local sense and local brands for "dolce vita" feeling
The country of Italy is associated with high quality food and "dolce vita". As a result, passengers can find a large selection of popular local brands and products in the Heinemann Duty Free & Travel Value Shop, reflecting the local spirit of the shop and the airport. High quality goods produced locally in Bologna are in particular high demand among foreign travelers who are eager to acquire a part of Italy to bring back home with them.
"We are very pleased to foster the link between local brands such as Majani and global partners like Heinemann and promote our territory through our excellences. This collaboration represents another important step toward our strategy of providing uniqueness and excellence in airport shopping with a proposition of products that can stimulate the spend per pax through important local brands," says Stefano Gardini, Business Non-Aviation Director at Bologna Airport.
Majani: Preserving chocolate tradition since the 18th century
Majani is the oldest chocolate producer in Italy; the origins of the family-owned company date back to the year 1796. In 1878 the chocolatier became official supplier of the Royal House of Savoy, receiving the permission to decorate its store sign with the royal coat of arms, which is still present in the company's logo today.
Also the product range has always been marked by milestones that continue to shape the company to the present day. In 1832 the Sfoglia Nera was introduced as the first solid chocolate in Italy. In 1911 the "Cremino Fiat" was born as a clever marketing idea for the introduction of the new Fiat Tipo 4 , when Majani won a contest that was arranged by the famous automotive company. Today, Majani produces its chocolate masterpieces still following traditional methods and old recipes, passed on by the family from generation to generation.
About Travel Retail Italiana
Travel Retail Italiana, the subsidiary of family-run global Duty Free Player Gebr. Heinemann, is operating eight Heinemann Duty Free & Travel Value Shops at three Italian airports: Bologna (2), Turin (1) and Catania (5). Gebr. Heinemann is present in Italy since 2011.
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
Telephone: +49 40 3010 2186
Bologna Airport
Anna Rita Benassi / Corporate Communication and Press Office Manager
Telephone: +39/051/6479961
FAR expands its fashion offering in the luxury segment: Gucci boutique opens at Frankfurt Airport
Frankfurt, 5 June 2019. One of the most coveted luxury brands in the world is opening at Frankfurt Airport: From now on, a new Gucci boutique will complement the exclusive shopping experience available to passengers in the departure area of Terminal 1. This represents the completion of an extraordinary trio for FAR (Frankfurt Airport Retail), the joint venture by trading company Gebr. Heinemann and the airport's operating company Fraport: After renowned Italian leather goods label Bottega Veneta opened a boutique in April 2018, and the French design house Saint Laurent Paris followed suit in April of this year, Gucci represents the third brand from the Kering Group that FAR has brought to Frankfurt Airport within a year. All three boutiques are located very close to one another in Terminal 1, Pier Z, Non-Schengen area.
"Gucci is one of the world's best known and most influential trend and fashion brands in the luxury segment, and it's capturing the attention of younger target groups as well with creatively designed bags and textile accessories," says Jan Richter, Director Purchasing Fashion & Accessories at Gebr. Heinemann. "As part of our strategy for the category of Fashion & Accessories, we are reinforcing our cooperation with the leading luxury brands. The Kering Group is one of our global strategic partners here."Dirk Mörchen, Managing Director at Frankfurt Airport Retail adds: "We are therefore particularly delighted that we have now completed the perfect 'trilogy' of Kering brands by incorporating Gucci into our portfolio at Frankfurt Airport and offering international passengers, who include a large number of Asian travellers with a great affinity for luxury brands, another top brand in this segment at this location."
"Over the past few months we've celebrated some exciting new store openings and redesigns at Frankfurt Airport. The new Gucci boutique is an absolute highlight among these," says Ute Pohl, Senior Vice President Retail at Fraport AG. "With Gucci, our portfolio of fashion stores at the airport will now once again include a luxury brand that translates tradition and zeitgeist into unique, style-defining designs. Strong, future-oriented concepts make airport shopping a special, extraordinary travel experience for our passengers."
Gucci boutique: Leather goods and textile accessories covering 100 square metres
Covering an area of 100 square metres, the range of fashionable leather goods and textile accessories includes an extensive selection of wallets, bags, trendy caps and scarves, hosiery and belts.
Gucci, now one of the leading luxury brands worldwide, was founded in 1921 in Florence by master saddler Guccio Gucci. The company is known for Italian craftsmanship, the utmost quality, a love of detail and imaginative and contemporary design. Creative director Alessandro Michele has reshaped the brand. With his vision, he has redefined luxury for the 21st century and created a very modern approach to fashion.
"With Gucci, we have gained another magnet for customers in the category of Fashion & Accessories for Frankfurt Airport as a travel retail location," says Georg Fuhrmann, Managing Director at Frankfurt Airport Retail. "The brand perfectly complements the range of luxury names. We are expecting to see very positive development in all the boutiques in this area."
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications
+49 40 3010 21 86
Fraport AG
Angelika Heinbuch / Corporate Communications
+49 69 690 28417
About Frankfurt Airport Retail GmbH & Co. KG:
Frankfurt Airport Retail GmbH & Co. KG is a joint venture between the trading company Gebr. Heinemann SE & Co. KG and the airport operator company Fraport AG. The joint venture, in which both partners have a 50-percent share, operates a total of 28 shops at Frankfurt Airport, of which the majority come under the Heinemann Duty Free and Travel Value brand.
Gebr. Heinemann wins retail concession for Mein Schiff 4 from TUI Cruises – all contracts for the Mein Schiff fleet extended until 2026
Hamburg, 4 June 2019. Heinemann is now also running the shops on TUI Cruises' Mein Schiff 4. On 16 May, the Hamburg Travel Retailer officially opened the shop areas on the cruise ship. This was the day that Mein Schiff 4 started from Hamburg for its summer trips to Scandinavia; it travels the oceans of the world with its some 2,500 guests.
By taking over the retail space on board the Mein Schiff 4, Gebr. Heinemann is now the exclusive shop operator on all seven feel-good ships of the Mein Schiff fleet of TUI Cruises. The cooperation between the Hamburg shipping company and Gebr. Heinemann, which has been successful now for more than ten years, was extended for all ships until 2026.
"Our long-standing excellent cooperation with TUI Cruises has proven its worth. We have shown on all other ships operated by the shipping company that we have a profound understanding of the mostly German customers and know what they want. TUI Cruises' continued trust is truly an honour for us and we are delighted to be able to offer cruise guests on Mein Schiff 4 a diverse shopping experience on the world's oceans with numerous product innovations along with the ideal 'retailtainment'," says Ricarda Frenzel-Beyme, Director Cruise Liner at Gebr. Heinemann.
"One of TUI Cruises' goals is to thrill our guests with an attractive cruise experience. We share this challenging ambition with our business partners and regularly review our offerings. As one of our most renowned partners, Gebr. Heinemann has been awarded the contract for the retail business on Mein Schiff 4 and will thus be responsible in the long term for the shopping diversity on board the entire Mein Schiff fleet. We are delighted about the expansion of this trusting and professional cooperation," says Carolin Bauer, Senior Product Manager at TUI Cruises.
The approximately 520 square metres of the "Neuer Wall" retail area are now operated by Gebr. Heinemann and are divided into four areas: one for perfume & cosmetics, one with textiles and accessories, one for the "Mein Schiff" merchandise collection, combined with toys and sweets, spirits and tobacco as well as a jeweller. The on-board shops extend over two decks and provide the perfect background for the passengers to shop and stroll.
On Deck 4, customers are offered an extensive selection of fashion in the 280 square metre shop "Feiner Zeitgeist", as well as fashion jewellery, leather goods, scarves and sunglasses in the same area in the shop "Sonnige Aussichten". Just opposite is the 83 square metre shop "Süßer Schnickschnack" and "Schöne Andenken" with a selection of toys, sweets, tobacco, spirits and the popular "Mein Schiff" merchandising goods. On Deck 5, the 87 square metre accessories shop "Goldene Momente", the watch and jewellery shop "Beste Zeiten", and the 65 square metre perfumery "Wohlige Düfte" attract visitors.
In contrast to the shops on the sister ships of the same construction, the furniture in the perfumery consists largely of personalised brand furniture, for example from the brands Chanel, Dior, Hugo Boss or Clarins. Minor design adjustments in the shops and the installation of some new furniture are planned for the next time the ship is dry-docked.
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications
+49 40 3010 21 86
TUI Cruises
Sebastian Liese
+ 49 4060001 5439
"From commitment to a community": 180 participants attend the second Travel Retail Data Innovation Group Strategy Meeting in Hamburg
Hamburg, 29 May 2019. Yesterday, the five travel retailers Gebr. Heinemann, Dufry, DFS, Lagardère and Kappé held the second global Strategy Meeting of the Travel Retail Data Innovation Group (TRDIG) in Hamburg to evolve the global exchange of master data in the Duty Free industry. Representatives of more than 90 suppliers from all product categories, of data pool service providers and of the global standardisation organisation GS1 Global Office attended the event.
From commitment to a community
The first TRDIG Strategy Meeting had been held in Hamburg in June 2018 with around 100 participants from 35 suppliers. At the end of the meeting, decision-makers, master data experts and IT managers added their signatures to a large "commitment wall". With this symbolic gesture they highlighted their joint commitment to connect to the TRDIG data pool by 2019 and to use it for master data exchange.
The aim of this year's Strategy Meeting was to take this commitment to the next level by engaging all parties to shape and promote the standard together as a community. "The data pool is now live. Numerous suppliers from across all categories are connected and contribute their master data into the data pool. Some suppliers are already exchanging master data exclusively via the data pool," states Inken Callsen, Director Fulfilment at Gebr. Heinemann. "Our target is to integrate more than 80% of our Perfume & Cosmetics (P&C) and of our Liquor, Tobacco, Confectionery and Fine Food (LTCF) assortment, as well as the first suppliers in the categories Fashion & Accessories and Watches & Jewellery (FAWJ) to the data pool by the end of the year."
Sophie Boasson, Supply Chain Director at Lagardère Travel Retail, adds: "Lagardère is, by now, in the process of establishing the data exchange via the pool with eight suppliers. When we first heard about the project from Gebr. Heinemann, we immediately identified a huge potential, both for the brands and the retailers, as we had a similar project launched at that time."
Working groups are paving the way
On stage of the TRDIG Strategy Meeting 2019, key players of the travel retail sector as well as industry representatives explained their current project status and emphasised the great advantages that result from the data pool. Small working groups subsequently kicked off the development of initial solution approaches for pending topics such as pricing, non-sellable materials and digital assets, among others. "We are looking forward to transform these topics into specific measures during workshops that we and the other retailers will host in the upcoming months. This builds a solid foundation for the digital future of the entire travel retail industry," states Alessia Poveromo, Global Head of Master Data at Dufry.
Outlook: Ambitious goals for the future
In the course of 2020, the TRDIG expects all suppliers for whom the automated master data exchange is appropriate, to exclusively use a data pool. Inken Callsen is excited to see the dedication and the commitment expressed by the participants: "Our joint project continues to gain momentum and everyone is really keen to get involved. We will continue to promote our vision for the standardised and automated exchange of master data across the industry. Our common goal is to prove that we in travel retail have a different mindset to all other industries because we understand that collaboration in this aspect of the business is not a competition but a real advantage for the whole market. After all, the more partners we have in the global data pool, the better!"
Press Contact:
Julia Knors
Corporate Communications
+49 40 3010 21 86
About TRDIGTRDIG stands for the "Travel Retail Data Innovation Group". The group is made up of suppliers, retailers, various IT service providers and the global standardisation organisation GS1 Global Office. The latter is currently developing international standards for the automated exchange of product master data between the industry and travel retailers. The aim of TRDIG is to create a central and global data pool with standards for digitised and automated data exchange that can be used by all stakeholders in the travel retail sector (both suppliers and retailers). To do so, suppliers share their product master data with connected retailers in the cloud. The digital and automated exchange of data with only one global interface increases data quality and reduces processing costs simultaneously. The pooling of high-quality master data furthermore ensures compliance with legal requirements like customs regulations in the respective markets.
The data pool is realized with a "many to one – one to many" cloud solution. In the national consumer goods market, the usage of such a pool for data exchange is an established practice for around 15 years. Expanding the usage of data pools to the international Duty Free market – and therefore to the whole world – is a ground-breaking step that lays the foundations for travel retail to quickly and efficiently compete with other channels.
After a successful start in Amsterdam: Global travel retail launch of sustainable chocolate Tony's Chocolonely at Heinemann
Hamburg, 20. May 2019. After a successful first year of sales at Schiphol Airport Amsterdam, Gebr. Heinemann is now bringing the chocolate brand Tony's Chocolonely to the global travel retail market. Alongside Amsterdam, the products will now be available in the Heinemann Duty Free Shops in Oslo, Copenhagen, Frankfurt, Hamburg, Berlin, Budapest and Vienna. Gebr. Heinemann is also distributing the chocolate to its distribution customers worldwide.
TREX developed especially for and with Gebr. Heinemann
Within a timeframe of only three months, together with Gebr. Heinemann, Tony's Chocolonely has developed ten new products for the launch with the travel retailer, which were previously not available for purchase and which will now be available exclusively at Gebr. Heinemann and its distribution customers until at least the end of this year. These include seven different 300 gram bars (Milk Caramel Sea Salt, Milk, Milk Hazelnut, Dark Almond Sea Salt, Dark Milk Pretzel Toffee, Milk Nougat, Dark) and three Tiny Tony's Pouch Packs (Mix Pack, Milk, Milk Caramel Sea Salt).
An impact company that makes chocolate
With its colourful design, extraordinary flavours and fair price, the Dutch brand appeals to chocolate lovers globally. The most important about Tony's Chocolonely, however, is its mission to make 100% slave free the norm in chocolate. This mission is the driving force behind the entire brand, and comes first in everything that they do.
"Tony's Chocolonely sets a good example to the world that high quality, sustainability and profit can go hand in hand. The brand has found favour internationally with its responsible claim. But the fair chocolate is also a hit from a commercial point of view and we're very happy that we can offer it to travellers at our other European Duty Free sites in addition to Amsterdam. We are also very enthusiastic about the company's high level of rapidity and flexibility in regard to developing travel retail exclusives," says Kay Spanger, Chief Commercial Officer of Gebr. Heinemann.
"In order to make all chocolate worldwide slave free, it is an absolute must to also be successful in one of world's biggest channels: Duty Free Travel Retail. We're happy to have Gebr. Heinemann as our launching partner and are looking forward to take the next step with them in our mission to 100% slave free chocolate," says Henk Jan Beltman, Chief Chocolate Officer of Tony's Chocolonely
In the Netherlands, the chocolate is already the market leader in domestic retail and a pioneer in the industry. The path of the cocoa bean can be traced across the entire production chain, from the farm to the environmentally-friendly packaging. The impact company only buys its cocoa beans direct from farmers' cooperatives in West Africa and guarantees to work with them for at least five years. Depending on their living and labour costs, Tony's Chocolonely pays them flexible premiums in addition to the world market price, on top of the fair trade premium. This additional premium enables farmers to earn a living income and invests, like in training for farmers, through the cooperatives. These fair prices ensure improved local conditions and better quality cocoa beans. However, the company is not only very transparent when it comes to its entire supply chain, but also when it comes to sales and profits, and makes employees shareholders of the brand.
This approach fits in very well with Gebr. Heinemann's sustainability strategy, under which the company is continuously expanding its product portfolio in the spirit of growing responsibility for the environment and society, among other things.
Press contact:
Gebr. Heinemann
Julia KnorsCorporate Communications Manager
Tony's Chocolonely
Angela Ursem
Movement Maker
About Tony's Chocolonely
Tony's Chocolonely exists to make chocolate 100% slave free. Not just its own chocolate, but all chocolate worldwide. It's an impact company making chocolate. Tony's Chocolonely was founded in 2005 by three journalists from the Dutch TV show 'Keuringsdienst van Waarde' after they discovered that the world's largest chocolate manufacturers were buying cocoa from plantations that used illegal child labor and modern slavery.
Since then Tony's Chocolonely has dedicated its efforts to raise awareness about the inequality in the chocolate industry. They lead by example by building direct long term relationships with cocoa farmers in Ghana and The Ivory Coast paying them a higher price and working together to solve the underlying causes of modern slavery. They want to inspire the industry as a whole to make 100% slave free the norm in chocolate. Tony's Chocolonely has grown to become the largest chocolate brand in the Netherlands and is now available in multiple markets like the USA, UK, Germany, Belgium and Scandinavia.
Gebr. Heinemann opens shop on Hapag-Lloyd's HANSEATIC nature
Hamburg, 14 May 2019. Gebr. Heinemann is now a shop operator on the new HANSEATIC nature from Hapag-Lloyd Cruises. On the exclusive luxury-segment expedition ship, which travels with a maximum of 230 guests, Gebr. Heinemann offers cruise guests an extensive and exclusive selection from the Perfume & Cosmetics, Fashion & Accessories, Watches & Jewellery and Confectionery ranges as well as HANSEATIC nature logo goods.
Just like the rest of the ship, the 62-square-metre shop on deck 4 is designed according to the guiding principle of "Inspired by nature": In addition to a plentiful amount of white, the shop is dominated by copper and turquoise tones as well as elements with wood finish. An ice floe pattern on the ceiling draws attention to the shop's Local Sense concept and reflects the nature experience provided by the expedition ship as well as the varied areas it sails through. Customers sense that they are not just in any random shop, but rather in a shopping environment in the middle of turquoise blue water or the ice of the Arctic and Antarctic.
"The particular challenge lies in presenting HANSEATIC nature cruise guests with the broadest possible portfolio of international brands in a relatively small retail space. The expedition ship focuses on luxury and exclusivity for its affluent guests. Passengers are primarily interested in finding memories of their very special journey in our shop. That's why we have put together our varied assortment in a very individual way and tailored it to the needs of this clientele. In cooperation with the jeweller Wempe, for example, we have a watch in our range that was produced exclusively for the HANSEATIC nature," says Ricarda Frentzel-Beyme, Director Cruise Liner at Gebr. Heinemann.
HANSEATIC inspiration also sets sail with a Gebr. Heinemann Shop
Gebr. Heinemann will also be on board as a shop operator on the next ship in the Hapag-Lloyd Cruises fleet. Passengers on the identical sister ship of HANSEATIC nature will also find the well-known Heinemann brand quality with the Perfume & Cosmetics, Fashion & Accessories, Jewellery, Confectionery and logo goods ranges. The shop on the HANSEATIC inspiration will also be 62 square metres in size. The contract for the two Hapag-Lloyd Cruises ships initially runs for ten years. Heinemann has been a partner of Hapag-Lloyd Cruises for many years and already operates the shops on board the EUROPA and EUROPA 2 as a retail concessionaire.
"We are very proud of our long-standing good partnership with Hapag-Lloyd Cruises. The fact that we are also on board as retailers on the two new expedition ships is a great confirmation of our commitment to date. For many years now, we have been working together with Hapag-Lloyd Cruises in a goal-oriented way to create a tailor-made shopping experience on the cruise operator's ships. The new shop on the HANSEATIC nature signals this joint development," says Ricarda Frentzel-Beyme.
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications
+49 40 3010 21 86
Duty Free in Frankfurt is now a certified "Habanos Specialist"
Frankfurt, 3 May 2019. Duty Free in Frankfurt has been recognised as an official "Habanos Specialist". The Duty Free Shop is run by Frankfurt Airport Retail (FAR), a joint venture between Gebr. Heinemann and the airport operator Fraport. Our shop in Frankfurt has become the first and only airport store in Germany to achieve this status.
A clear symbol of excellence
"We're proud to meet the high standards of Habanos as a selected partner in its international network of specialists. The seal is a clear symbol of excellence for our customers and reflects the passion, expertise and dedication with which we sell high-quality tobacco products in our shop", says Dirk Mörchen, Managing Director of Frankfurt Airport Retail.
Habanos awards its seal to retailers who stand out from the competition in the premium tobacco sector by presenting a particularly wide selection of Cuban cigars in an excellent setting. Retailers have to meet various requirements: They need an exquisite shop with a suitable humidor; their members of staff have to be specially trained; over 50 percent of their premium cigars have to be Habanos; and the rest of their assortment has to complement the Habanos, including top-sellers from their respective country.
Pre-emptive right and special editions through "Habanos Specialist" status
Habanos rewards its certified retailers with benefits like special training courses, inclusion on the Habanos website and a purchase option for new products, rarities and special launches. Thanks to the quality seal, passengers at Frankfurt Airport can now enjoy a wide range of products, excellent service and significantly improved availability. "Especially when poor harvests lead to a shortage of high-quality products, the seal allows us to keep offering our customers the best Habanos", explains Georg Fuhrmann, Managing Director of Frankfurt Airport Retail.
The 16 m² walk-in humidor with the "Habanos Specialist" seal is located in Terminal 2, Non-Schengen. The terminal section welcomed around 3.5 million departing passengers in 2018. Cuban cigars are most popular among travellers from Southeast Asia, who account for the majority of cigar sales made by Frankfurt Airport Retail.
About Frankfurt Airport Retail GmbH & Co. KG:
Frankfurt Airport Retail GmbH & Co. KG is a joint venture between the trading company Gebr. Heinemann SE & Co. KG and the airport operator company Fraport AG. The joint venture, in which both partners have a 50-percent share, operates a total of 28 shops at Frankfurt Airport, of which the majority come under the Heinemann Duty Free and Travel Value brand.
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications
Telephone: +49 40 3010 21 86
Fraport AG
Angelika Heinbuch / Corporate Communications
Telephone: +49 69 690 28417
Gebr. Heinemann has won a retail concession for AIDA Cruises for the first time, becoming the shop operator on AIDAluna
Hamburg, 2 May 2019. Gebr. Heinemann has won a retail concession on an AIDA Cruises ship for the first time. On 16 April, Gebr. Heinemann officially started operation of the retail spaces on the AIDAluna, after the cruise ship successfully ended a two-week stay in a Hamburg dry dock. On this day, AIDAluna then set off on its travels from Hamburg through Northern Europe offering numerous visual and technical innovations. On board: three Gebr. Heinemann shops totalling around 400 square metres of retail space. The Hamburg family-owned company has already been a partner of AIDA Cruises for many years as a distributor and, amongst other ships, also supplied AIDAluna. Until now, the retail business had been operated in-house by the shipping company.
"We are delighted by AIDA Cruises' trust in us and that we were selected by this important tendering process. Thanks to our many years of experience in travel retail in international airports and on cruise ships, we have significant know-how about travellers and their purchasing behaviour. This expertise helps us to continually improve and adapt the shopping experience for the cruise passengers. This will contribute towards leading our retail business with AIDA Cruises towards greater growth," says Ricarda Frentzel-Beyme, Director Cruise Liner at Gebr. Heinemann.
Heinemann brand quality on AIDAluna
In the new AIDA Shopping World, visitors to AIDAluna will in future be treated to an even broader range from the exclusive Heinemann portfolio on 400 square metres of retail space, with the latest trends and sought-after brands from around the world.
In all, Gebr. Heinemann operates three shops on AIDAluna. One of the shops provides the passengers with an extensive selection from the range of perfume & cosmetics, accessories and jewellery. In a further shop, a comprehensive range of fashion, bags and shoes awaits. In a third shop, passengers will find liquor, tobacco and confectionery products, toys and the popular logo goods with the "AIDA" lettering. All the furnishings in the completely newly renovated shops in a beach house design provide a natural ambience in the foreground, which is mirrored by the use of numerous elements in wood and plant designs.
"On AIDAluna, we specifically aligned our wide range of products to the various needs of the passengers, with plenty of variety, so that we can offer every guest on board an interesting brand portfolio during their dream holiday. The core range is therefore also extended with seasonal offers or by fashion brands such as the current Benefit and Kerbholz," explains Ricarda Frentzel-Beyme.
The contract for AIDAluna will initially run for 3.5 years. The shops on other AIDA ships will continue to be operated by the shipping company.
Media contact:
Gebr. Heinemann
Julia Knors / Corporate Communications
+49 40 3010 21 86
About AIDA Cruises
AIDA Cruises is one of the fastest growing and most successful tourism businesses in Germany. The company employs about 12,500 people from more than 50 countries on land and on board AIDA ships. AIDA Cruises operates one of the world's most state-of-the-art fleets, comprised of 13 cruise ships. Two new LNG cruise ships built at the Meyer Werft shipyard in Papenburg (Germany) will join the fleet by 2023. More information at www.aida.de
FAR opens Saint Laurent Paris boutique and Boss boutique at Frankfurt Airport
Frankfurt, 18 April 2019. Frankfurt Airport Retail (FAR), a joint venture between Gebr. Heinemann and airport operator company Fraport, is bringing the first Saint Laurent Paris boutique to a German airport. The new shop, which spans 70 square metres, presents the French design house's entire line of accessories. The focus is on the women's handbags category. In addition, passengers from around the world can now find jewellery and textile accessories, such as shirts and scarves, as well as belts and sunglasses from the coveted luxury brand at Frankfurt Airport.
Bottega, Saint Laurent, Gucci: FAR and Kering are growing together in travel retail
The new Saint Laurent Paris boutique is located in Terminal 1 Pier Z Non-Schengen in the best company right next to the boutique of the Italian luxury brand Bottega Veneta, which also belongs to the Kering Group. "The Kering Group is one of FAR's and Gebr. Heinemann's strategically important partners. We are planning further roll-outs with them worldwide. After opening the Bottega Veneta boutique in Frankfurt in April 2018, we are now pleased to be able to open a Saint Laurent store right next door. At the beginning of June, a Gucci store will become the third Kering brand to open in Frankfurt, completing the trio," says Jan Richter, Director Purchasing Fashion & Accessories at Gebr. Heinemann.
"Saint Laurent is another important conceptual building block in our portfolio of over 75 fashion stores at Frankfurt Airport. In 2019, we are looking forward to opening around 30 to 40 more new or redesigned stores from all categories," explains Ute Pohl, Senior Vice President Retail at Fraport AG. "For both our German and international guests, airport shopping is an important part of their travel experience."
The Maison Yves Saint Laurent was founded in 1961. It is renowned around the world for its ready-to-wear collections for men and women as well as its iconic bags and shoes. The brand name of the fashion collections was changed to Saint Laurent Paris in 2015. Accessories and shoes continue to be sold under the highly recognisable Yves Saint Laurent brand, which has remained nearly unchanged since 1963.
New shop concept from Boss
In addition to the Saint Laurent Paris boutique, FAR is celebrating a second première this week in Frankfurt: A new Boss store will also be opening its doors in Terminal 1 Pier B Non-Schengen. Travellers can now find Boss men's and women's collection with all lines (Boss, Athleisure and Casual for men and Boss and Casual for women) as well as accessories and shoes.
While the traditional brand was already present at Frankfurt Airport with a mono-brand boutique, the newly opened 248 square metre shop impresses with a completely new store concept. The new Boss boutique has a modern look, which is bright and characterised by high-quality material like marble and wood. The use of digital media, such as screens on the shop façade, adds a contrasting touch. The category walls (denim wall, sneaker wall and polo wall) represent another design novelty.
"We have a long-standing and important partnership with Hugo Boss in travel retail. With the new boutique in Frankfurt, we are implementing a new and fresh shop concept, which is clearly segmented in casual/sportswear and business," says Jan Richter.
Hugo Boss is one of the world's leading companies in the upper premium segment of the fashion industry, standing for quality and perfect fit. Men's and women's wear from BOSS and HUGO include business fashion, casual clothing and athleisure wear, but also elegant evening dress. The assortment is rounded off with shoes and accessories as well as licensed products – such as fragrances, glasses and watches.
Media contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
Telephone: +49 40 3010 21 86
Angelika Heinbuch / Corporate Communications
Telephone: +49 69 690 28417
Gebr. Heinemann Group achieved solid sales growth in 2018 and implements new structure to strengthen global strategy, further growth and agility in 2019
- Solid and healthy development in 2018, with preliminary controlled group turnover of Gebr. Heinemann and affiliates of EUR 4.6 billion
- In light of the transition to the fifth family generation, Max Heinemann took over the role as Chief Executive Officer (CEO) of the Group and is now Speaker of the Executive Board
- New structure of future company organisation focuses on global growth, sensible synergies and sustainability
Hamburg, 17 April 2019 – Gebr. Heinemann achieved solid sales growth in 2018 and has once again benefited from the Group's diversification. To strengthen and enable further growth and agility, the globally active Duty Free company has initiated major structural changes across its entire organisation at the beginning of 2019. As a result, and with regard to the transition to the fifth family generation, Max Heinemann took over the role as Chief Executive Officer of the Group. His father, Gunnar, and uncle, Claus Heinemann, continue to form the Advisory Board of the family business. The new structure of the company's future organisation focuses on further global growth, sensible synergies and sustainability, as well as facilitating the overall direction of shaping the 'next generation' to be fit for the future and in turn, fit to shape Duty Free and Travel Retail. "We change with a growth mindset and, based on our history, with a strong foundation for rethinking and changing – and we act out of strength," says CEO Max Heinemann.
2018 figures
In what was a very challenging business year, Gebr. Heinemann experienced a healthy and solid development in 2018. In a competitive environment, in which business in the core markets is being heavily influenced by global macroeconomic and political developments, the Group has performed very well overall and acted efficiently and flexibly, so as to take advantage of these market conditions. This is reflected in the preliminary controlled group turnover of Gebr. Heinemann and affiliates of EUR 4.6 billion. This equates to a growth of +11.4% from EUR 4.1 billion in 2017. Group-wide, the wholesale segment remained almost stable and increased by +0.2% to EUR 0.9 billion. The group-wide retail sales segment increased by +14.5% to EUR 3.6 billion.Breaking this down by category, LTCF (Liquor, Tobacco, Confectionery & Fine Food) is the strongest with a 56 per cent share, followed by Perfume & Cosmetics at 34 per cent. The Hamburg-based global enterprise was able to build on its strong position in many regions, particularly in Eastern European countries such as Russia, Ukraine or Lithuania, and saw a positive trend in the top retail locations, as well as in new concessions and openings (Tel Aviv, Hong Kong, Gold Coast or with Carnival Cruise Line).
Sales update: selected highlights
The new centralised, regionally structured sales area (with former distribution and retail) under COO Raoul Spanger saw a positive trend in 2018, in Gebr. Heinemann's top retail locations. Distribution will also continue to be an important pillar.Following the early contract extension agreement with Copenhagen Airport to operate the Tax Free Heinemann Shops until at least 2023, Heinemann officially opened the completely refurbished and expanded (over 200 sqm) Main Shop in July 2018. Moreover, the partnership with the James Richardson Group at Ben Gurion Airport in Tel Aviv was very successful. The location has developed very well in its first full year and is already the third strongest retail location within the Group by sales volume (more than 400 million US dollars), behind Istanbul and Oslo. With the new Istanbul Airport, Heinemann has acquired a business with impressive dimensions in terms of format, with a size of 53,000 square metres, along with the unique centre management business model. The operation started successfully with a soft opening on
29 October 2018, which was followed by the opening of five further Duty Free Shops on 15 January 2019. All flights scheduled for Atatürk Airport have been finally switched to Istanbul Airport on 6 April and all Duty Free Shops operated by Heinemann and partner Unifree are now fully operative as well. Rental agreements have been signed with over 70 operators and brands such as Louis Vuitton, Dior, Hugo Boss and Prada. Istanbul Airport will offer a collection of luxury brands that cannot be found at any other international airport in the world.Gebr. Heinemann's business in the Asia Pacific region has achieved particularly strong growth, and this solid foundation forms a basis for further development. Heinemann Asia Pacific (HAP) now has a presence of eight single-category confectionery shops at Hong Kong International Airport. Operations have also started at Gold Coast Airport – the second retail location in Australia after Sydney. Heinemann Australia secured the contract for two shops in both the departures and arrivals areas. Increasing numbers of passengers from Asia have visited Australia, leading the Sydney retail location to benefit from excellent development. It achieved strong growth in its third year, around 10 % more than in 2017. This is considerably ahead of passenger growth. The joint venture between DFZ Capital and Heinemann Asia Pacific had a good 2018, achieving satisfactory growth of both the border shop and airport business, in spite of the challenging economic climate in Malaysia. Plaza Bali opened the first arrival shop at Jakarta International Airport in January 2019; the Indonesian Duty Free, retail and F&B company is HAP's second-largest distribution customer. 2018 also saw the launch of HAP as a retailer on-board the Carnival Spirit cruise liner. The global cruise market as a whole is growing at an incredible rate. Heinemann will therefore continue the excellent relationship with Carnival Cruise Line. Further to this, Heinemann Americas and Heinemann Asia Pacific won a new tender for three Royal Caribbean cruise ships. The new venture is due to set sail in 2020. In Europe, Heinemann will also add further vessels to the retail portfolio in 2019.Heinemann's growth in Eastern Europe & Central Asia is largely a result of the joint venture activities at Moscow's Sheremetyevo and Domodedovo airports. At Moscow Sheremetyevo Airport, together with partner IDF, the company opened ten new shops in Terminal B and introduced the new customised multi-brand concept for Fashion & Accessories and Watches & Jewellery in Terminal E. Another grand opening of a walk-through flagship store took place at Vilnius Airport. The conversion of the shop followed the six-year contract extension agreed between Vilnius International Airport and Travel Retail Vilnius at the beginning of 2018. The border shop channel is also a big sales driver for EECA.
Purchasing update:
The focus of the company's purchasing division in 2018 – overseen by CCO Kay Spanger – was on developing product ranges, as markets are changing much faster than they did a few years ago. Purchasing must develop product ranges, act quickly and in line with market trends. It must find the optimal path between global negotiation power and local markets, and form the right construct in which the company can operate.
Perfume & Cosmetics was and still is a growth driving category despite price aggressive online and domestic competition. The market has become much more dynamic and traveller needs are more complex – from price-sensitive or luxury-oriented shoppers to those looking for sustainable, certified organic products. Furthermore, more and more customers are looking for their ultimate, unique "signature fragrance", a scent that suits them perfectly. In 2018, Heinemann therefore began to expand the range and its associated presentation of niche fragrances.
With regard to LTCF (Liquor, Tobacco, Confectionery & Fine Food), differentiation from domestic is key. The company focuses on unique products, craftsmanship, tailor-made labels and exclusive promotions. Gin continues to be a massive trend and the trend of Japanese Whiskies also persists. Fine Food is now developing into a core category for Heinemann. Sales in the category rose by some 15 per cent in retail and by more than 20 per cent for distribution customers in 2018. The category achieved a retail volume of more than EUR 40 million for the year. The category Fashion & Accessories and Watches & Jewellery still has a high priority, as there is a clear trend worldwide towards it in the travel retail market.
The TRDIG (Travel Retail Data Innovation Group) for digital and automated data exchange between industry and travel retailers, initiated by Heinemann, held its first strategy meeting in Hamburg in June 2018. CEOs, IT heads and master data experts from around 35 top suppliers, as well as leading representatives from five different retailers from the Duty Free industry, took part.
Corporate responsibility
Heinemann will continue to work on the corporate responsibility strategy in 2019. In future, the company wants to take an even closer look at the economic, social and ecological impacts of the business. As a company which has a presence in many destinations around the globe, it needs to be mindful of its actions and their consequences. Heinemann is therefore already actively involved in a number of projects as part of their commitment to protecting the environment. In August 2018, Gebr. Heinemann joined the United Nations Global Compact (UNGC), the world's biggest and most important initiative for responsible business practices. Furthermore, Gebr. Heinemann was officially certified as an "Ecoprofit Company", in recognition of its environmental achievements by the Environment Authority of Hamburg.
2019 outlook
Gebr. Heinemann is again expecting a positive, strong sales growth across the Group for the 2019 financial year and to build upon its solid basis of regions and channels. In addition to the very robust wholesale business, the company's numerous long-term contracts provide great stability and Heinemann will continue the approach of long-lasting partnerships and long-term investments. The family-owned enterprise always has been and remains a company with a global focus. This strategic approach means that all the activities as a retailer and as a distributor to over 1,000 customers are aligned to this global commitment. The company will focus on the right business opportunities in line with this defined strategy.
You may download the Gebr. Heinemann Annual Report "Review Insights Outlook - Business Year 2018" here.
Press contact:
Lara Vitzthum / Head of Corporate Communications
+49 40 3010 23 849
Julia Knors / Corporate Communications Manager
+49 40 3010 21 86
Al Rifai pop up promotion invites passengers to discover nuts and kernels at Frankfurt Airport
Frankfurt, 11 April 2019. The Lebanese nut retailing company Al Rifai is showcasing its "Flies you Nuts" pop up concept stage at Frankfurt Airport in Z Main Non-Schengen from April until July 2019. The promotion includes the worldwide premiere launch of Al Rifai product novelties and introduces the brand's new concept of colour coded packs: Each different colour on the packaging represents one signature flavor or mix. Frankfurt Airport Retail, a joint venture between Gebr. Heinemann and the airport operator Fraport, is the first retail partner worldwide to have this new Al Rifai concept instore. Moreover, the Al Rifai collection will be available at Frankfurt Airport Online Shop as well.
Medleys, noble nuts and authentic delicacies in an innovative recyclable packaging
The products on offer across the 40 square meter stage range from hand picked classics such as salted cashew nuts, mixed kernels and roasted almonds to surprising and modern variations like jalapenos cashew and citrus chili pistachios including the Gebr. Heinemann exclusive cashew truffle. The pop up stage itself boasts a clean design of open space with a tasting area and unique technologies to experience the brand. By browsing the company's website, customers can discover the history, traceability and origins of the products. An LED screen will be on display showcasing the product, packaging and moods.
Exclusive travel retail concept and packaging for Gebr. Heinemann
"Since its introduction into our assortment in 2016, Al Rifai has become one of the top ten brands in our core Fine Food category. We are very pleased with the premium quality of Al Rifai products and the brand's openness to develop innovative travel retail concepts such as "Flies you Nuts" for Gebr. Heinemann. This is a great confirmation of our mutual commitment, which we will continue to develop in future," says Karoline Schlick, Senior Buyer Fine Food & Regionals at Gebr. Heinemann.
All Al Rifai products on the pop up stage come in a microwavable tray, because it is only after heating them that the nuts will unfold their full flavour. Each tray is prepared by hand, carefully selected and manually inspected. The innovative packaging was designed for this promotion in close collaboration between Al Rifai and Gebr. Heinemann's Fine Food Purchasing department.
"The traveler, for years, was missing the fine experience of quality nuts and kernels in the world of travel retail. Awakening aromas, hand-selected varieities, and unique packaging all embobies this new exclusive concept. We are introducing the three new categories of medleys, noble nuts an delicacies spanning over 24 insanely delicious products. On our website customers can track and trace all ingredients. We source all of our raw nuts and kernels responsibily and fairly.Globally, no other nut company is as committed to development and innovation as we are. With our partner Gebr. Heinemann, we are excited to mutually launch this breakthrough concept that will change the future of snacking," says Jean Nader, Commercial Director of Al Rifai.
Healthy snacks on the rise at Gebr. Heinemann
Contrary to many other nut suppliers, Al Rifai nuts are not fried, they are roasted. The gentle process and the high quality of the raw product make them a healthy alternative to traditional snacks. This corresponds to the growing trend among consumers for conscious consumption of high-quality and nutritious foods. "The range of healthy snacks and gifts available to travellers has traditionally been very limited, particularly at the airport. To satisfy growing demand and changing customer needs, we are continuously expanding our segment of healthy snacks. We want to offer customers products that fit to their individual lifestyles and Al Rifai is a perfect match for that," Karoline Schlick concludes.
Media contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
Telephone: +49 40 3010 21 86
Angelika Heinbuch / Corporate Communications
Telephone: +49 69 690 28417
Al Rifai Roastery SAL
Mayssoune Rifai / Marketing Manager
Telephone: +961 3 428 888
Gebr. Heinemann opens fifth Duty Free Shop at Catania-Fontanarossa Airport
Catania, 8 April 2019. Travel Retail Italiana, a subsidiary of Gebr. Heinemann, on Friday officially opened a 200 square metre shop in the new and second terminal building (Terminal C) at Catania-Fontanarossa Airport in Sicily. The new shop will be Heinemann's fifth Duty Free & Travel Value Shop at the airport. The four shops located in Terminal A (LTC and PC Schengen, Gate shop Non-Schengen and Accessories Shop Schengen) cover a total sales area of 245 square metres and have been operated by Travel Retail Italiana since 2014.
"Catania-Fontanarossa Airport is an extremely committed and professional partner with a very long-term focus. For this reason, we are a great match for each other and have been working for five years now on continuously designing a tailor-made shopping experience for our passengers at Catania-Fontanarossa Airport. The new shop is a great confirmation of our long-term and trusted partnership," says Karl Niendorf, Managing Director at Travel Retail Italiana.
Big focus on local brands and dolce vita
In the new shop customers will find the entire Duty Free range of perfumes and cosmetics, confectionery and spirits, accessories and convenience offer. The new shop is boasting the largest beauty area of all shops at Catania Airport, catering to the demand for new and trendy products especially among domestic travellers. As Terminal C is exclusive to EasyJet flights, there is also a high focus on price offer zones.
In addition, there is a particular large selection of popular local brands. Around 70 square metres of retail space are dedicated exclusively to regional products. Alongside souvenirs, typical Italian products ranging from accessories to specialties from the food and liquor categories are offered within the "Sicilian market concept" reflecting the local spirit of the airport. While travellers wait for their flights, they can discover the diverse flavours and unique tastes of Italy – from real Italian parmesan and original Italian salami to limoncello, Sicilian wines and the almond and pistachio pastries typical of the region. Features typical of Italian markets and fine-dining restaurants around the country generate a homely Italian ambience in the shop. The regional back wall drawings with typical Sicilian features were drawn by a Sicilian artist over a period of four days, with the final elements completed live during the shop opening ceremony.
"The opening of the new Heinemann shop in the Terminal C is a further quality building block for Catania Airport. Once more, this international brand has chosen our city to invest and open a new retail shop of over 200 sqm in this airport, thus confirming the attractivity of our airport which, today, is a reference point and a hub for all the tourist activities in eastern Sicily, with almost 10 million passengers passing by.
Furthermore, the opening of the shop corroborates the choice to return Terminal C to passengers' use, thus recovering an essential space. A space which, starting from today, gets further enriched and confirms the big potential of a structure which – in addition to being a place devoted to mobility – becomes more and more an "experience". Therefore, we must thank Heinemann for being at our side again, to make Catania airport always more and more international and attractive for big brands," says Nico Torrisi, CEO of Catania-Fontanarossa Airport.
Potential for further growth
Catania is a strategically important market for Gebr. Heinemann. The airport is the main gateway to Sicily and the entrance door to the most important tourist destinations of south Italian island, such as Taormina, the Aeolian Islands, Etna, Siracusa, Ragusa and Agrigento. With almost 10 million passengers, Catania-Fontanarossa Airport is developing with rapid growth. In addition to domestic travellers from Italy, passengers from Germany, Austria, Switzerland the UK and France are among the strongest customer groups in the Heinemann Duty Free & Travel Value Shops.
"Catania is one of our key Italian outlets. We see a big potential to further encourage growth, especially due to the added passenger capacity with Terminal C. Therefore, we are keen on further investing in increased commercial offers and shop concepts at this airport," says Karl Niendorf.
About Travel Retail Italiana
Travel Retail Italiana, the subsidiary of family-run global Duty Free Player Gebr. Heinemann, is operating eight Heinemann Duty Free & Travel Value Shops at three Italian airports: Bologna (2), Turin (1) and Catania (5). Gebr. Heinemann is present in Italy since 2011.
About Catania-Fontanarossa Airport
Catania airport is the biggest airport in the south of Italy managed by SAC- Società Aeroporto Catania and the fifth biggest airport in Italy. In 2018, 9.900.000 passengers used Catania airport. It is the main airport for seven provinces (Catania, Ragusa, Siracusa, Caltanissetta, Messina, Enna and Agrigento). Catania airport is also the third most important sanitary Italian airport.
From Catania, heart of Mediterranean Sea, passengers can reach many European destinations: Austria, Belgium, Bulgaria, Croatia, Denmark, France, Estonia, Finland, Germany, Greece, United Kingdom, Ireland, Latvia, Lithuania, Luxemburg, Malta, Holland, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary and Non-European destinations such as the United Arab Emirates, Israel, Turkey, Morocco, Tunisia and Egypt.
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
Telephone: +49 40 3010 2186
Catania-Fontanarossa AirportMelania Tanteri
Press Office SAC
+39 347 0059 098
Schiphol Airport Retail unveils renovated Exquisite Shop and sends passengers on a sensory journey
Amsterdam, 5 April 2019. Schiphol Airport Retail, a joint venture between Gebr. Heinemann and the Royal Schiphol Group, yesterday officially revealed the new look of its Exquisite Shop in Amsterdam's International Airport after major renovations. The ambitious design upgrade for the 136 sqm retail area is intended to boost the Exquisite Shop as a unique destination for the finest wine, spirits and cigars and thus taking the connoisseur's travel and shopping experience at Schiphol Airport to the next level.
Improved visibility and accessibility
The new shop preserves a sense of the original classic design, but instead of an all-black wood interior and heavy leather armchairs, it now presents a more modern interpretation of the classic aesthetic. A palette of neutral and earthen tones creates a warm and welcoming atmosphere, while copper and brass design elements build a contrast and set eye-catching accents. With new furniture, to new signage and lighting and a revamped, more open configuration of the façade, the Exquisite Shop now boasts a much lighter urban design, particularly appealing to the younger target group.
Modern design to attract growing number of younger buyers and collectors
"Especially the wine and spirits category is attracting more and more young customers, who are willing to invest in high-quality products. Many of them are simply lovers of fine drinks and look for the unparalleled taste of a rare cognac, a fine champagne or a vintage whisky. But particularly at the high end, a growing number of young collectors is entering the market, chasing rarities and the latest limited editions that they can't find anywhere else," says Simon Asmus, Managing Director at Schiphol Airport Retail. The shop therefore not only presents a completely new look and feel to passengers, but also now brings a significantly refined product portfolio with even more hard to find specialities from well-known brands as well as lesser-known surprises. As a whole, the Exquisite Shop offers travellers the best of the rare and the unusual, which corresponds to their desire for exclusivity and uniqueness.
The redesign was accompanied by a renaming of the shop: the original name "Exquisite" is now supplemented by "Finest Wine, Spirits & Cigars". This makes clear to travellers at first glance what an extraordinary product range they will find, even before entering the shop.
Aroma table elevates tasting experience to a new level
Besides its completely fresh design concept, the new Exquisite Shop offers a special attraction: the aroma table. It is made of marble and brass and features five trumpet-like devices that, with the squeeze of a rubber bulb, release the delicious aroma of a core taste of the wine or spirit it promotes. Decorated glass jars stage the respective aroma and guide customers through the different flavours as they move around the table, encouraging them to fully immerse their senses into the highlighted products before actually tasting them.
"The aroma table aims at changing customers' perception of a product by highlighting their unique flavours rather than arranging them by specific category or brand. It allows us to engage in a completely different way with our customers and let them discover their preferences in a new, much more emotional way", Simon Asmus explains. The highlighted products on the aroma table are exchanged every three months, giving a great deal of flexibility and enabling swift curation of new enhanced shopping experiences.
Blueprint for other Heinemann sites
"The aroma table sets a new benchmark in travel retail when it comes to enticing the shopper in new and exciting ways. It also builds a perfect bridge from marketing to tasting – and tasting builds the bridge to buying. But even those travellers who don't turn into buyers will still memorise the experience at the Exquisite Shop and be left with a new, more sensual impression of the promoted brands," explains Rüdiger Stelkens, Purchasing Director Liquor Tobacco Confectionery and Fine Food at Gebr. Heinemann.
Another new show stopper at the Exquisite Shop is the flying bottle furniture. This illuminated cabinet displays a liquor bottle levitating in space, with no fixtures or support. The secret technology leaves travellers puzzled and marvelling at the installation and thereby triggering further curiosity and attention. The result is a deep and lasting positive impression of the object displayed. "With the aroma table and the flying bottle we are offering our suppliers a multitude of opportunities here to hone their own company profile and thus generate growth for themselves. Both concepts are very promising and we are therefore considering expanding these prototypes to other Heinemann retail sites as well," says Rüdiger Stelkens.
Sensory journey as competitive advantage
As is often the case at an airport, customers are looking forward to a wonderful journey – but this time in a somewhat different way: this is a journey through interactive elements that create an augmented emotional experience, stimulating the senses of touch, sight, taste, smell and sound (from now on, visitors will also hear pleasant background jazz music playing in the shop).
"This leveraged customer experience provides an undeniable competitive advantage, for example versus online trade. Customers are more educated about the categories than ever before. They are looking for extraordinary products, but also for the exceptional inspiration and emotion behind that product. And they want to share that special story with their friends or when presenting the product as a gift to someone," says Simon Asmus. And the approach is proving a success with passengers from all over the world. Chinese travellers make up the largest share of customers at the Exquisite Shop, followed by passengers from the UK and the US as well as a growing number of travellers from India.
All signs pointing to further growth
Around 70 million passengers use Amsterdam Airport Schiphol each year, making the international hub from and to the Netherlands a key market for Gebr. Heinemann. "The Exquisite Shop is an ideal fit with the passenger profile at the airport. I am very proud that we are able to offer this unique shop concept and such pioneering ideas like the aroma table here. Now that we have successfully completed the conversion, all signs are pointing to increasing growth," Simon Asmus concludes.
Press Contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
+49 40 3010 2186
Heinemann Duty Free, Wizz Air and Vienna Airport link Airport Shopping and Buy on Board through joint voucher campaign
Heinemann Duty Free, Wizz Air and Vienna Airport link Airport Shopping and Buy on Board through joint voucher campaign
Vienna, 1 April 2019. From April to June, Wizz Air passengers at Vienna Airport will benefit from a pioneering travel retail promotion that directly combines the shopping experience at Vienna airport with the gastronomic Buy on Board offer from an airline for the very first time. During the initial three-month test phase, each departing Wizz Air passenger who has spent a minimum of 50 euros in the Heinemann Duty Free & Travel Value Shop will receive a voucher for the WIZZ Café worth 4.50 euros.
For purchases of 75 euros or more, Duty Free shoppers will receive a voucher worth 7.50 euros. Passengers can then redeem the vouchers on board their Wizz Air flight, choosing whatever they want from the airline's broad selection of hot drinks, fresh sandwiches, snacks, soft drinks, or alcoholic beverages.
Goal: added value and increased sales
The initiative aims at involving all relevant parties in the purchase process at the airport, offering passengers added value, and at the same time at boosting the revenues of the cooperating partners. This is the first time that such a concept has incorporated an airline as a crucial component of the retail relationship, and thus the possibility for it to reach passengers all the way along their travel chain. The promotion is being advertised across all the on- and offline channels of the three companies involved. Furthermore, as an attention-grabbing way to launch the collaboration, two flight attendants from Wizz Air will be giving away chocolates to passengers in the Heinemann Duty Free Shop.
"We are all pursuing a common goal: to make the flight journey a truly pleasant experience for all passengers. For us as retailers, this means remaining a driver of innovation in travel retail and continuing to surprise travellers with outstanding offers and ideas. The promotion thus perfectly matches our philosophy of supporting our customers at all touchpoints on their route with individually tailored services and offers. We are very proud to be carrying out this collaboration with our longstanding partner Vienna Airport and Wizz Air and expect to see outstanding results over the three-month test phase," says Roman Koch, Managing Director of Heinemann Duty Free & Travel Value Vienna.
"On the basis of this new form of cooperation between the airline, retailer and Vienna Airport, we generate added value for our passengers in the shopping area, and thus also enhance comfort on board," says Björn Olsson, Senior Vice President Center Management at Vienna Airport.
Collaboration already successful in Budapest
For Wizz Air and Heinemann, this is already the second location at which the airline and the Duty Free retailer have joined forces in this way: In March of 2018 the collaboration was launched for the first time at Budapest Airport, where it has since been run successfully three times for several months each time.
"Wizz Air is delighted to be involved in such a pioneering initiative as the company is always looking for new innovative ways to engage savvy customers. Cooperation with partners opens opportunities for increasing the level of offering both before and during the flight. The success of the promotion in Budapest and the outstanding on board redemption rate shows how highly our passengers have appreciated this initiative. We are supporting the trial of such cooperation in Vienna too, as it has proven to mutually benefit the parties involved," says George Michalopoulos, Chief Commercial Officer of Wizz Air.
Around 650,000 Wizz Air passengers are expected to fly out of Vienna over the next three months (April-June 2019). By closely linking their gastronomy, shopping and service offer, the three companies are exploiting the potential for reaching a considerable proportion of these passengers and creating added value for them – as well as for the three partners in the initiative themselves.
Press Contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
Telephone: +49 40 3010 2186
Wizz Air
Andras Rado
Wizz Air Group
Gebr. Heinemann starts into the fifth generation: Regional structure announced to enable and strengthen global strategy
- New structured future organization stands for global growth, sensible synergies and sustainability
- Gebr. Heinemann will be even closer to the market, even faster and even more efficient – and acts from a position of strength
- One central, regionally structured sales area – with former distribution and retail – under one comprehensive management among the Executive Board
Hamburg, 5 March 2019. For the first time in its almost 140-year history, the globally active Duty Free company Gebr. Heinemann will undergo major structural changes across its entire organization to enable and strengthen global agility and overall strategy. In light of the transition to the fifth family generation, Max Heinemann, son of Co-owner Gunnar Heinemann, will take over the role as Chief Executive Officer (CEO) of the Group and will become Speaker of the Executive Board. Father Gunnar and uncle Claus Heinemann continue to form the Advisory Board of the family business.
Max Heinemann will be responsible for Global HR, Corporate Development & Strategy and Corporate Affairs. Heading Gebr. Heinemann's worldwide activities the Executive Board will be completed by Raoul Spanger (Chief Operations Officer), responsible for the impairment and steering of the group's sales-, partner- and customer portfolios and the development of the operational business in all countries across all channels. Kay Spanger (Chief Commercial Officer), responsible for the provision of market specific product ranges and the management of all cross divisional commercial and logistical services, and Stephan Ernst (Chief Financial Officer), responsible for the group's financial independence and integrity as well as the provision of system based process support and solutions. On the occasion of the new management structure the entire corporate structure is further developed. The goal: Gebr. Heinemann wants to work even closer to the market, even faster and more efficiently.
"We are introducing the new C-Level-structure and implement structural changes without being forced to do so. We do not react to external changes – or external market drivers that force us to adapt," says Max Heinemann. Claus Heinemann, Co-Owner of Gebr. Heinemann adds: "What matters most is our direction in shaping the 'next generation' fit for the future, fit for shaping Duty Free and Travel Retail." Gunnar Heinemann: "What makes us unique is that we change with a growth mindset and in full alignment with our 139 years' history. This is a strong foundation for rethinking and changing. The driver for 'change' are we, ourselves. And we act out of strength."
The structural change and directional decision regarding the future organization – which stands for global growth, sensible synergies and sustainability – is fueled by the creation of one central sales area with former distribution and retail under the COO, divided into four major geographical divisions, headed by four Vice Presidents (VPs): 1. Florian Seidel (VP Nordics, Central & Western Europe), 2. Richard Hoyer (VP EECA, Near East, Turkey & Africa), 3. Marvin von Plato (VP/CEO Asia Pacific) and 4. Nadine Heubel (VP/CEO The Americas). This new regional structure will even stronger enable the global thinking and direction of the company. Further to this, the company will see the introduction of the Vice President Purchasing under the CCO, which shall further strengthen and support the strategic management and activities across all categories globally.
Press contact:
Lara Vitzthum / Head of Corporate Communications
+49 40 3010 23849
Pernod Ricard and Heinemann launch Chivas Regal Mizunara exclusively on the European travel retail market
Hamburg, 20 February 2019. As of now, Chivas Regal Mizunara – the Scottish whisky with a Japanese touch is available in all Heinemann Duty Free & Travel Value shops in Germany, Austria, Italy and Norway as well as in Amsterdam, Copenhagen, Budapest and Istanbul. In Europe, Gebr. Heinemann is the first and at least for the next six months also the only travel retailer to offer travellers this special whisky on an exclusive basis.
Japanese oak for the Scottish whisky
With this exquisite scotch Pernod Ricard and Gebr. Heinemann are catering to the trend for Japanese spirits which have also been experiencing a major boom in Europe for a number of years. However, Chivas Regal Mizunara is not a conventional Japanese whisky. It is a unique blend of the finest Scottish whiskies selectively finished in Japanese oak casks. In fact, it is the first whisky worldwide to be exquisitely distilled in Scotland and then spend part of its maturation stored in special casks made of mizunara, the Japanese water oak (mizu=water; nara=oak).
A trip to Japan inspired Custodian Master Blender Colin Scott to create the whisky with an Asian feel. The special mizunara casks are constructed from the wood of Japanese water oaks that are up to 200 years old. The wood is very rare and for this reason difficult to procure. It requires a great deal of craftsmanship but nevertheless lends the content wonderfully balanced notes of sweet oranges, pears, vanilla, honey and exotic spices. This composition results in a fascinating aftertaste which combines Scottish complexity and passion with Japanese elegance and subtlety.
Attractive price segment for connoisseurs and novices alike
"For the launch of Chivas Regal Mizunara, we are very pleased to be the first partner in the European travel retail market. For Gebr. Heinemann it is important that we can offer travellers innovative products from globally strong brands such as Pernod Ricard. For us, Chivas Regal Mizunara is so significant because for the whisky connoisseur it goes beyond the bog standard while still being positioned in an attractive price segment. It is therefore also interesting for whisky novices," says Rüdiger Stelkens, Director Purchasing Liquor Tobacco Confectionery and Fine Food at Gebr. Heinemann.
Retailing at Heinemann at less than 50 euros for the 0.7 litre bottle, Chivas Regal Mizunara is a modern, trendy and easily accessible product with particular appeal for millennials as well, who as world-travelling, well-informed, young consumers are always on the lookout for something new and individual.
"The exclusive introduction of Chivas Regal Mizunara to European travel retail with Gebr. Heinemann follows its success in Japan, and reflects the growing popularity of Japanese whiskies globally. Chivas Regal Mizunara is a unique signature blend, from a hand-selection of malts – and just like the whisky, we have hand-selected the perfect partner in European travel retail, Gebr. Heinemann to showcase this unique product. We look forward to seeing travellers' and whisky enthusiasts' delight at getting their hands on such a one-of-a-kind blend" says Franck Lapeyre, Chief Operating Officer at Pernod Ricard Global Travel Retail.
Following major success in Japan: roll out to selected markets
Chivas Regal Mizunara was originally launched in 2013 exclusively for the Japanese market. Due to its popularity and major success, Pernod Ricard decided to roll it out in restricted quantities to other selected markets. In global travel retail Chivas Regal Mizunara is available at Heinemann Tax & Duty Free at Sydney International Airport since January 2018, amongst others.
The fact that Gebr. Heinemann's market share is growing on a global basis is making it increasingly attractive for brand manufacturers such as Pernod Ricard to launch products exclusively with the travel retailer. With the six-month exclusivity window for the sole right to sell Chivas Regal Mizunara in the European travel retail sector, the two companies are reinforcing their special and enduring partnership.
Gebr. Heinemann
Julia Knors / Corporate Communications
ManagerTelephone: +49 40 3010 2186
Pernod Ricard
Olivia Reidy / Media, PR & Events Manager
Telephone: +44 20 8538 4290
Exquisite Shop at Amsterdam Airport Schiphol is now a designated "Habanos Specialist"
Amsterdam, 14 February 2019. The Exquisite Shop at Amsterdam Airport Schiphol has been permitted to bear the seal of "Habanos Specialist". The Exquisite Shop is specialised in the sale of finest wines, spirits and cigars. Cigar connoisseurs know they will receive Cuban cigar specialities and outstanding service at the about 700 "Habanos Specialist" shops worldwide.
A visible mark of distinction
Habanos awards the seal to shops that want to raise themselves above the competition in the premium cigar segment by presenting a particularly large range of Cuban cigars in an excellently equipped ambience. The shops have to meet various requirements for the seal: it has to be a distinguished shop with a suitable humidor, the staff have to be specially trained, more than 50 per cent of the premium cigars have to be Habanos, the remainder of the range has to fit in with the Habanos and include the top sellers in the relevant country.
Purchase options and special launches
In return, Habanos offers certified shops benefits such as special training courses, integration in the Habanos website and a purchase option for new products and special launches. "The latter is particularly important to us," explains Rüdiger Stelkens, Director Purchasing Liquor Tobacco Confectionery and Fine Food at Gebr. Heinemann. "Especially if bad harvests cause supply shortages for the high-class products, thanks to the seal we can always still offer our customers the best Habanos."
Press Contact:
Julia Knors / Corporate Communications Manager
Telephone: +49 40 3010 2186
EU product labelling: Gebr. Heinemann and ETRC conduct initial test of digital off-pack solution at Hamburg Airport
Hamburg, 14 December 2018. In cooperation with the European Travel Retail Confederation (ETRC), Gebr. Heinemann hosted the initial live test of digital product labelling in its Duty Free shop at Hamburg Airport on Tuesday. This pilot project allowed travellers to visit the ETRC's labelling website on a smartphone and scan the barcodes of ten common Duty Free articles of various categories such as confectionery, alcohol, and perfume. They could then review detailed product information such as nutritional facts, ingredients, allergens, and information about the manufacturer in several languages.
Compliance with regulations and greater transparency
"Our goal is to ensure that travellers are well informed and have access to relevant and helpful information about the products they would like to buy or consume. The ETRC off-pack solution ensures that retailers and brands will be able to continue to comply with their obligation to inform travellers in accordance with EU regulations," says Inken Callsen, Director Fulfillment at Gebr. Heinemann. The ETRC labelling platform is the industry-specific response to labelling challenges such as the EU food information regulation (FICR), which was originally developed for the domestic market.
"Reading through tiny font in up to 24 languages on the product packaging to see if, for instance, it contains a certain ingredient, can be quite exhausting. The digital off-pack solution improves transparency for Duty Free customers by providing easy access to essential product information," Inken Callsen adds.
Conducted by a third party, a comprehensive, ISO-certified customer survey accompanied the test to measure the solution's user-friendliness and functionality as well as the needs and desires of participating customers accurately. To achieve a representative result, a broad target group spanning numerous demographics was surveyed. The time remaining prior to test customers' departure flight and their general technological affinity were also taken into consideration.
The demo version of the ETRC labelling website is available in three common European languages: English, French, and German. This range of languages is planned to be expanded to the 24 official languages of the EU – and possibly also to include some non-EU languages such as Chinese.
Important step for the entire Travel Retail industry as test in Hamburg paves way for EU commission approval
ETRC fully supports the principle that consumers should have access to relevant and meaningful information on the products they wish to purchase and consume. ETRC has been working for many years to find a pragmatic solution to providing consumers with product information in a way that meets both the requirements of the regulators and the specificities of our unique consumer, the international traveller.
Julie Lassaigne, ETRC Deputy Secretary General, reports on the first live test of the pilot platform: "We are very grateful to Gebr. Heinemann for facilitating this consumer research with airport passengers in their Duty Free shop. Their direct feedback is very valuable to us, in terms of making further improvements to this platform, to enable us to go ahead with this major project for the Travel Retail industry. The results will be consolidated and presented to our members at the upcoming ETRC Business Forum."
The pilot test at Hamburg Airport constituted another milestone for the trade association, since the European Commission requires a live test with passengers in addition to the presentation of a demo version.
Julie Lassaigne added: "The digital platform is an important step for our entire industry in terms of developing sustainable solutions together to address the challenges posed by increasing legal regulations for the international Travel Retail market. Our efforts are now concentrated on gaining the acceptance by EU and national policymakers for such a solution."
Aligned forces for Duty Free
The technical basis for the digital off-pack solution was provided by the Travel Retail Data Innovation Group (TRDIG), an initiative of suppliers and retailers from the Travel Retail market that is currently developing global standards for master data in order to facilitate the automated exchange of products' master data between industry and retailers. Suppliers place the master data of their items here in the cloud, where it can be retrieved by each of the approved retailers.
ETRC also receives the product information for its labelling website from the TRDIG cloud. However, this ETRC solution is a neutral consumer interface that provides exclusively facts and information about the product. Marketing and advertising are expressly prohibited on the platform. "In principle, it is about a new generation of cooperation and about giving a face to Duty Free shopping by providing facts and data exchange," explains Inken Callsen.
Press contact:
Gebr. Heinemann
Julia KnorsCorporate Communications
Julie Lassaigne
Deputy Secretary General
Magical milestone for a partnership: Gebr. Heinemann and Ritter Sport celebrate half a century working together
Hamburg, 15 November 2018. A cross-generational partnership between two companies not only requires the personalities to mould and support such a cooperative venture. Above all it also requires harmonised corporate cultures, based on entrepreneurial virtues such as reliability, mutual respect and an uncompromising commitment to quality.The family businesses of Gebr. Heinemann and Ritter Sport have been cultivating this type of collaboration, based on mutual trust, since 1968. On the occasion of the 50th anniversary of their partnership, the Hamburg-based retailer and the Swabian chocolate manufacturer took the opportunity to look back on a lengthy period of success and profitability together.
"In an increasingly competitive international business environment made up of major corporations, our two family businesses provide evidence that SMEs with traditional values can still be successful as global players. This maxim has now bound our two companies together for five decades and has proven profitable for both parties. This fills me with great pride and I am firmly convinced that we will continue to pursue our joint success strategy to great effect in future", says Claus Heinemann, co-owner of Gebr. Heinemann.
Co-owner Gunnar Heinemann adds: "Whether small or large, crunchily chocolatey, crispy, fruity or nutty – I have loved the wide variety of chocolate squares since I was a child. The brightly coloured bars have occupied a permanent place in my life ever since. So I am particularly delighted to note that Ritter Sport's chocolate creations have also occupied a permanent place in our product range for half a century."
Business relationships are good, partnerships are even better!
The aim of a genuine partnership is long-term cooperation, and it requires not only the necessary commercial basis but also a transparent exchange of information and mutual trust. Gebr. Heinemann cultivates long-standing successful partnerships with its suppliers and as a concession-holder at international airports. Long-term, reliable and trust-based partnerships pay off for both parties, enabling solid growth and opening up more and more new markets. The start of the cooperation between Gebr. Heinemann and Ritter Sport 50 years ago was associated for good reason with the efforts of the confectionery manufacturer to achieve a more international presence. Gebr. Heinemann was also looking for more expansion opportunities at that time. This happy convergence of the business aims of the two companies was highly favourable for the start of their cooperation. It formed a solid basis for a forward-looking partnership.
"For us, Gebr. Heinemann is a reliable and effective partner in the travel retail sector and we have achieved growth together. The company has supported us in our efforts to become more established in the travel retail sector. The global structure and the international retail expertise of Gebr. Heinemann offer the basis for this", says Alfred T. Ritter, owner of Ritter Sport.
TREX and special campaigns
Ritter Sport is one of the most popular confectionery brands in Germany. The chocolate square invented by Clara Ritter in 1932, now ranging from the Mini up to the 250 gram bar, is the key building block of the company's brand. The packaging of each of the 40 or so different creations has its own distinctive colour.Ritter Sport has been developing travel retail exclusives and other special products since 2007. These include, for example, the Ritter Sport Minis in a 500g bag and as a 250g Tower, the 1000g Ritter Sport Variety Tower containing 10x100g bars, or the Ritter Sport Minimeter, a metre-long box containing 72 colourful Ritter Sport Minis.
The brightly coloured chocolate bars are available at around 60 international retail outlets of Gebr. Heinemann and they are highly popular among travellers around the globe. As a result Gebr. Heinemann is recording its highest sales figures not only in Frankfurt but also in Istanbul, Amsterdam and, since they opened at the start of the year, in the SWEET DREAMS by Heinemann shops in Hong Kong.
Future prospects
After half a century of successful partnership, Gebr. Heinemann and Ritter Sport are not merely looking to the past, but above all to the future. In recent years the two family businesses have significantly intensified their cooperation and are jointly facing the growing challenges in the travel retail market with special products and innovative campaigns. Once again for the 2019/2020 season Ritter Sport has developed special products specifically for the travel retail market, such as the 397g Choco Cubes bag and the 4x16.67g "Chocolate World". For the first time Ritter Sport has also developed a channel-specific product exclusively for the airline sales channel, in the form of "Play with me". This includes 4 Minis (4 x 16.67g) and a small game, to help travellers both large and small to while away the time above the clouds in an enjoyable manner.
Press contact:
Gebr. Heinemann
Julia Knors
Corporate Communications Manager
Ritter Sport
Petra Fix
Grand opening after conversion: kick-off for a total of six new shops at Vilnius International Airport
Vilnius, 18 October 2018. Travel Retail Vilnius, a wholly-owned subsidiary of Gebr. Heinemann, yesterday officially opened its new main shop at Vilnius International Airport following a major conversion. Following the walkthrough principle, the Heinemann Duty Free and Travel Value Shop shines with a completely fresh design, lighting and space concept. At the heart of the renovation was the shopping experience for the approximately 4.6 million passengers who use the airport every year. From today, they can look forward to an expanded product range comprising international and local brands as well as a larger sales area.
The conversion of the shop follows the six-year contract extension agreed between Vilnius International Airport and Travel Retail Vilnius at the beginning of 2018. In addition to the conversion of the main shop, the remaining Heinemann Shops at Vilnius International Airport will also be successively converted and expanded. A converted shop in the non-Schengen area opened in July of this year. Four more shops with a completely new look are currently under construction in the Schengen area. Travel Retail Vilnius previously had ten shops distributed over a total of 1,060 square metres at the Lithuanian capital's airport. When the conversion phase is completed in March 2019, there will be six shops over 1,500 square metres.
"Vilnius International Airport is an extremely committed and professional partner with a very long-term focus. For this reason, we are a great match for each other and have been working for ten years now on continuously designing a tailor-made shopping experience. The new shops signal our joint further development and are a great confirmation of our long-term and fair partnership," says Bernard Schlafstein, Sales Director Eastern Europe & Central Asia at Gebr. Heinemann.
"All in one" in the walkthrough: The entire Heinemann world under one roof
The centrepiece of the new shopping experience for passengers is the spacious new walkthrough shop, which presents the entire Heinemann world under one roof over approximately 850 square metres. Awaiting customers here are the entire range of perfumes and cosmetics, tobacco products, confectionery and spirits and trendy accessories, which are geared towards the favourite brands of visitors to the Lithuanian capital. Travel Retail Vilnius is thus picking up on current trends in the Fashion & Accessories segment and offering passengers a wider choice with a completely new children's corner featuring an expanded range of toys as well as a new sunglasses area. New brands such as Tumi, Furla, Calvin Klein, Wolford and Love Moschino top off the shopping experience. The constantly increasing number of younger travellers are addressed in the shop with special digital offers, one of which is a planned in-store selfie point.
Focus on local brands
In addition, there will be continued focus on a large selection of popular local brands in four of Heinemann's Duty Free and Travel Value Shops. Alongside souvenirs, typical Lithuanian products from the world of accessories, toys, designers' art works and specialities from the fine food and liquor categories are particularly popular with travellers. Among the highlights here are Lithuania's largest spirits producer Stumbras, the renowned wine producer Gintaras Sinas and Naive's handmade chocolate.
The presentation of local brands plays an important role for the airport and was a key requirement for the contract extension. In the new walkthrough shop alone, around 120 square metres of sales space are dedicated exclusively to Lithuanian products.
"We can be proud that we have a lot of Lithuanian artists whose creativity, various art and gastronomic works make Lithuania famous in the whole world. We have been working very closely with our partners from Gebr. Heinemann in developing the vision of the new store so that Lithuanian creators would be seen. We appreciate this long-standing partnership, based on mutual understanding which has been successfully elaborated for more than 10 years so far and continues to grow. This partnership settles great results as these, and we are sure it will help meet the growing needs of Vilnius Airport's travelers, both on the wider range of services and the variety of goods", said Laura Joffe, Executive Director of Lithuanian Airports.
She added: "The store reflects global trends and has been successfully implemented as the part of the terminal reconstruction of the commercial areas. The rapid growth of airport passenger flows obliges us to improve the capacity of our terminal. By increasing our commercial area we can offer our passengers even more convenient and faster services. Now we are successfully heading towards the further modernization of Vilnius Airport. We carry out all the work to ensure that our passengers experience services of the highest quality".
50 to 60 per cent of passengers are Lithuanians
Lithuania is a strategically important market for Gebr. Heinemann because, like all Baltic states, it traditionally forms the bridge between Western and Eastern Europe. Lithuanians have also been very keen to travel since joining the EU in 2004. That is the reason why this country is an important part of our growth strategy. Over the past decade, we have invested heavily in the Lithuanian market, consolidating our position in the region. We are very satisfied with the results and will further strengthen our commitment here," says Gunnar Heinemann, co-owner of Gebr. Heinemann.
Lithuanians account for around 50 to 60 per cent of passengers at Vilnius International Airport. In addition to Lithuanians, Germans, Finns and Brits are among the strongest customer groups in the Heinemann Duty Free and Travel Value Shops at Vilnius International Airport.
Media contact:
Julia Knors
Corporate Communications Manager
+49 40 3010 2186
"Festival of Gourmets": Heinemann Duty Free delights customers at Budapest Airport with local specialities and an exclusive dinner event
Budapest, 17 October 2018. Passengers at Budapest Airport in September and October can also expect a journey for their taste buds: in cooperation with the airport, Heinemann Duty Free Budapest is bringing a local fine food campaign to the airport under the motto "Festival of Gourmets", which reflects the special culinary flair of the Danube metropolis. Until 31 October, customers can browse through the local Heinemann Duty Free Budapest range on specially installed areas in the Main Shops and taste popular regional products, such as salami, wine, fruit brandy, herb liqueur or chocolate directly in the shop.
Wine tasting and cooking event for Heinemann & Me members
Together with Budapest Airport, Heinemann Duty Free invited long-standing members of its customer excitement programme "Heinemann & ME", along with local influencers such as food and lifestyle bloggers, to an exclusive "Festival of Gourmets" dinner and live cooking event in the historic terminal building T1 on 10 October. After the aperitif, professional chefs from the Gasztro-Hack team asked all the guests to lend a hand and get involved with the preparation of the culinary delicacies. The highlight was the large selection of wines and the regional specialities from which the guests created the menu: the majority of them came from the regional and fine food range at Heinemann Duty Free Budapest.
In addition to representatives from Heinemann Duty Free Budapest and the airport, representatives from all local suppliers participating in the "Festival of Gourmets" took part in the event. The wineries Royal Tokaji, Patrícius, St. Andrea, Vylyan and Vida Péter, the Pálinka (fruit brandy) distillery Bestillo and the chocolate manufacturer ChocoMe took the opportunity to personally present their product ranges at this exclusive dinner event.
Mutual indulgence as a special emotional experience
"We wanted to offer our guests an extraordinary dining experience at a special venue where they could enjoy the finest Hungarian cuisine and have interesting conversations in a relaxed atmosphere. At Heinemann Duty Free Budapest we constantly strive to delight our customers with our attractive shopping offer. At this event, however, our primary concern was to create a tangible experience for the customers of the brands and our range of specialities, and to ensure that their visit to us was a special, emotional experience," says Ildikó Jankovich, Managing Director Heinemann Duty Free Budapest.
"Once again we have experienced a unique and successful event with our closely-held commercial partner, Gebr. Heinemann. Being at the core of Budapest's distinctive shopping experience, our partnership has allowed us to offer our customers exclusive campaigns and the 'Festival of Gourmets' has given us another opportunity to continue our vision and commitment. It has been an honour to host Gebr. Heinemann's exclusive dinner at our historic Terminal 1 Event Center – the ideal setting for such an exceptional experience for both our customers and partners," says Patrick Bohl, Head of Retail and Advertising at Budapest Airport.
The historic Terminal 1 provided the perfect setting for this. All guests enjoyed the freshly prepared menu around finely-dressed tables in a relaxed ambience: Handmade sheep cheese with apple and oat bread with plum and Kapia paprika was the starter, followed by grilled duck breast marinated in soy chocolate and red wine, and as sweet finale grilled pineapple slice with macadamia nut milk chocolate sprinkle and Pálinka.
Focus on regional products
Heinemann Duty Free Budapest is celebrating its 20th anniversary at Budapest Airport this year and has always placed special focus on the sale of local brands. The Hungarian fine food specialities in particular underscore the high standards of variety and quality with which Heinemann Duty Free Budapest, together with its brand partners and the airport, selects its local range. Thanks to this joint commitment, Budapest Airport has become one of the country's largest points of sale for Hungarian products over the past two decades.
"With growth of more than 50 per cent in sales turnover since 1998, we achieve the highest percentage of regional products sales among Gebr. Heinemann's worldwide retail operations," adds Ildikó Jankovich.
Around 850 bottles of Hungarian wine sold per day
In addition to typical Hungarian specialities such as salami, goulash or paprika cream, local wines are a popular exquisite treat for many international passengers. The Heinemann Duty Free Shops at Budapest Airport sell an average of 850 bottles of Hungarian wine specialities per day. Late harvest wines from the famous Tokaj cultivation area are particularly popular among travellers to Great Britain, Germany and Russia. Chinese passengers prefer the sweet dessert wine Tokaji Aszú. Customers heading for Scandinavia, on the other hand, prefer rosé wines from the Villány region.
Media contact:
Julia Knors / Corporate Communications Manager
+49 40 3010 2186
Neuhaus debuts a sublime pairing of coffee and pralines in a gift box exclusively at SWEET DREAMS by Heinemann in Hong Kong
Hong Kong, 4 October 2018. Today, Neuhaus launches their very first praline and coffee food pairing ritual in Asia in an exclusive Travel Retail partnership with Gebr. Heinemann. The sublime pairing is solely available in selected SWEET DREAMS by Heinemann shops at Hong Kong International Airport. With the Neuhaus Coffee & Pralines Collection showcasing six surprising pralines and two unique types of coffee from Brazil and Colombia, every praline and coffee ritual is a moment to remember.
Pairing two distinct, yet complementary flavours can enhance and excite the taste buds. Drawing inspiration from the Belgian practice of enjoying a praline with a cup of coffee, Neuhaus has created the perfect food pairing ritual to indulge in.
Neuhaus' Master Chocolatiers have created two sets of pralines to be paired with coffee. Each set is made up of three pralines created to match perfectly with a unique single origin coffee from either Columbia or Brazil. Neuhaus' Chocolatiers have selected beans from Colombia and Brazil, two world leaders in cocoa and coffee. Both the cocoa and coffee beans are from a single origin, guaranteeing a pure and authentic flavour.
Coffee ritual 2.0
This ritual is all about tasting. The three pralines are eaten one after the other in a specific order building from delicate to intense together with coffee from the same region.To bring out the full depth of the flavours, Neuhaus' Master Chocolatiers recommend a tasting ritual that will surprise and delight. First, start with a sip of coffee to release its flavour. Then let the first praline slowly melt on your tongue and enjoy the pleasure of the coating melting away to reveal a delicious filling. Finally, have a sip of coffee to blend the flavours in your mouth and intensify the flavour sensation. Repeat the ritual for the second and third praline. Enjoy!
Luxury box
The Coffee & Pralines Collection is available in two versions. The Experience Box contains 36 pralines and two 100-g packets of Brazil and Colombia single origin coffees – enough for 12 delicious coffee and praline rituals. The Origin Box contains 24 pralines which is just right for eight indulgent coffee and praline rituals. Both presentations boxes are simple and elegant with a luxurious finish. They both contain a leaflet that provides full details about the production process and the ideal coffee ritual.
Alexandra Bevernage, Global Travel Retail Director Neuhaus Chocolates: "This first and exclusive launch in Asia of our unique Coffee Pairing collection underscores the importance of the region to Neuhaus. Heinemann is one of the most forward-looking companies in the region, making the collaboration with Neuhaus, who invented the Belgian praline, a natural fit. We are developing more exciting projects and will continue to work on building strong offerings in Asia so as to continue leading the premium chocolate category".
"We are very excited to partner with Neuhaus for this exclusive launch in Asia. The unique coffee pairing collection from Neuhaus is definitely the first of its kind and its launch in Asia through our SWEET DREAMS by Heinemann stores at HK International Airport underscores how important Hong King is for the confectionery category. As we continue to grow this category in Hong Kong, we will be bringing many more of such exclusive launches, " says Johannes Sammann, COO Heinemann Asia Pacific.
Media contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
+49 40 3010 2186
Forward-looking joint venture between Sheremetyevo International Airport and Gebr. Heinemann: attractive new shops and an appealing multibrand concept
Moscow, 25 September 2018. Imperial Duty Free JSC (IDF) is building on its outstanding position at Moscow's largest airport, Sheremetyevo (SVO), and expanding its retail space from around 6,700 square metres to the current approx. 10,700 square metres. In the brand-new Terminal B for the handling of domestic flights by Aeroflot, among others, the Russian joint venture between Sheremetyevo Airport and Gebr. Heinemann has opened ten new shops (Main Shop, Gate Shop, Arrival Shop, Fashion & Accessories and Watches & Jewellery (FA + WJ) Boutique, Max Mara, Hugo Boss, Paul & Shark, CK Underwear, Traveller Concept and Kids Shop).
In Terminal E, all four existing shops (Main Shop, FA + WJ Boutique, Swarovski and Kids Shop) were fully and transparently redesigned in four stages during ongoing operations. Thanks to the takeover and integration of additional retail space in the terminal, IDF was able to expand its shop area by around 80 percent here.
Confirmation of a successful partnership
"Imperial Duty Free JSC has established itself as a reliable and competent Duty Free operator at Moscow's Sheremetyevo Airport since 2014, and we are very proud of our long-term, fair partnership with the airport. For us, the expansion of our joint travel retail operations represents a great confirmation of our entrepreneurial commitment in Russia, which we will continue to develop in future," said Claus Heinemann, co-owner of Gebr. Heinemann, on this important step for the company.
Alexander Ponomarenko, Chairman of SVO International Airport, said: "Our collaboration with Heinemann, the world leading company that has great experience in the market and develops and utilizes innovative solutions for duty free retail spaces. The result of our joint project is a world-class duty free area that consistently exceeds general expectations of a conventional duty free store. We hope that the new duty free shopping area will be positively perceived by the passengers, making our partnership with Heinemann a role model for international duty free ventures. And right now we start designing of a duty free area in the new Terminal C, which will be commissioned in December 2019."
Clearly arranged walk-through shop generates additional turnover
The shops in the renovated Terminal E are now much more clearly arranged and brighter, while also offering a greater choice. The Main Shop for perfume and cosmetics (P&C) and liquor, tobacco and confectionery (LTC) employs the walk-through principle, resulting in a considerable increase in passenger interest. This is evident even in the start-up phase due to the recognisable rise in turnover.
Customised multibrand shop concept for luxury brands
Beyond that, since summer 2018, passengers have enjoyed a completely redeveloped multibrand concept for Fashion & Accessories as well as Watches & Jewellery. Within the area of a 760 square meters Accessories boutique and 70 square meters multibrand shop for sunglasses, IDF presents its customers the most attractive luxury brands from these two categories. The design and atmosphere of the shop with its diverse three-wall boutiques and see-through units is inspired by the major department stores of the global stationary retail. Alongside new brands, the FA + WJ shop offers special experiences for which the unique framework has been entirely redeveloped in cooperation with the design office Plajer + Franz: the diamond pattern concept resembles the structure of the precious stone for the shop design, inviting passengers to an exclusive tour/on an exclusive journey within the shopping gallery. Well-chosen materials such as brass, oiled white oak and Italian terrazzo stone emphasize the luxurious ambience of the design settings, which clearly differentiates "Sheremetyevo Duty Free Heinemann" from its competitors.
The concept offers brand partners the great opportunity of representing themselves with personalized brand furniture on the sales floor. At the same time a great deal of flexibility is given, enabling new topics to be curated at short intervals, recreating new enhancing shopping experiences. New brands as well as long-term global partners such as Cartier, Coach, MCM, Ferragamo, Tumi, Bulgari, Montblanc, Etro and Pinko are part of the project. Hublot, IWC, JaegerLeCoultre as well as exclusive luxury jewellery brands complete the picture of the new luxury multibrand shop.
Terminal B: focussing on domestic travellers
The futuristic design of the new Terminal B provides the optimal basis for the gallery of very bright, open and contemporary shops with an attractive offering for domestic travellers. The currency turbulence in recent years has affected the purchasing behaviour of Russian passengers who are essentially happy to spend money and who have a taste for luxury. They have become more demanding and price-focussed, and they compare prices with those of the domestic market. The new concept in Terminal B has shown that domestic travellers are also willing to make purchases before they fly – if the offer and atmosphere are attractive enough. The new brands in the Fashion & Accessories area have been particularly well received and make up for the ban on the sale of alcohol and tobacco for domestic flights.
High potential among Asian shoppers
In Aeroflot's business strategy, SVO is seen as an important hub between Europe and Asia. For that reason, alongside Russian passengers, Asians are also among the main target group. Their willingness to spend an above-average "spend per passenger" make them shoppers with particularly high potential. At the same time, Asian customers are very focussed on price and compare the prices in Duty Free shops with alternative offers online, which is why attractive prices need to be the focus.
Outlook: Additional arrival shops and Heinemann&ME
SVO is Russia's largest airport and the base of Aeroflot, the biggest and most rapidly growing Russian airline with extremely ambitious growth targets. The airport is supporting this growth through the construction of three new terminals. This is expected to double passenger capacity. The first of the three new terminals is Terminal B, which is now open. The next (Terminal C1) is already being built.
"Thanks to our joint venture partnership with the airport, we are extremely close to what is going on and can develop the best concept for the other new terminals, thus guaranteeing economic success. This is reflected in the growth plans for our joint company for the next few years," said Claus Heinemann.
IDF sees huge growth potential in the building of Terminal C1 as well as in the opening of additional arrival Duty Free shops, among other things. From October 2018, SVO will also join the loyalty programme Heinemann&ME, meaning that passengers at Sheremetyevo will be able to take advantage of attractive online and offline offers as members along their entire journey.
Media contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
+49 40 3010 2186
Sheremetyevo International Airport
Department of Public Relations
Tel. +7 (495) 578-85-85, +7 (495) 578-20-73
Welcome to Hamburg: Heinemann surprises travellers with Hamburg highlights and a "Flashdance" flash mob
Hamburg, September 13 2018. Hamburg – a harbour with international container ships and screeching seagulls, a maritime atmosphere at the fish market, a party in the entertainment district around Reeperbahn and the silhouette of the giant harbour cranes on the horizon. And of course, Hamburg is also a city of music and musicals. Heinemann is bringing this special feeling to Hamburg Airport throughout September and October with the "Welcome to Hamburg" promotion. To kick things off, a musical flash mob provided travellers with an attention-grabbing surprise.
Flashdance flash mob
On the occasion of the musical's German tour, which brings the cult 1980s film to the stage, Heinemann surprised travellers with a Flashdance flash mob on three days. Twenty musical performers danced across the Airport Plaza to the Duty Free Mainshop. Besides dancing they also had another mission: they distributed flyers with information on the customer bonus programme Heinemann & Me, the members of which can take part in a competition to win exclusive ticket packages for Flashdance in the MEHR! Theatre at Hamburg – including a champagne reception and a "meet and greet" with the cast. A special landing page for the competition has also been created in the web shop at heinemann-shop.com.
"Welcome to Hamburg" – a declaration of love with a local sense
Through "Welcome to Hamburg", Heinemann is bringing to the airport all of the things that locals and visitors love about the harbour city. In the Mainshop, this "local sense" is evident throughout, via a modern, maritime mood with thick ships' ropes, red-and-white life buoys, as well as a wood and bricks look. For the main stage, the atmosphere of cool beach clubs by the Elbe river was captured: on a bar made from cream-coloured wooden pallets with water-blue details, Heinemann Duty Free presents a Gin Sul promotion. The handcrafted gin with Portuguese roots is manufactured in a small Hamburg distillery. Travellers can try it during tasting sessions and buy a limited edition.
Other regional products like "Kemm' sche Kuchen" (a traditional hanseatic cookie) or "Helbing Kümmel" (a hanseatic "kümmel liqueur" with a unique recipe and made in Hanseatic tradition of distilling for almost 180 years) can be found on promotional displays designed as shipping containers, above which seagulls "circle". The wine area echoes the architecture of the historic Speicherstadt warehouse district, with presentation displays in a brickwork look. In the Kids Area there are cheerful and colourful nods to the big "Dom" fair held in Hamburg each year while the Gifting Area pays homage to the St. Pauli and Reeperbahn entertainment district.
Competitions, mailshots and promotions for Heinemann & Me members
Alongside the tickets for Flashdance in Hamburg's MEHR! Theatre, Heinemann Duty Free has yet another musical highlight ready for travellers: they can win tickets for a concert by Hamburg rock legend Udo Lindenberg, including accommodation for one night in the Hotel Westin Grand at the Elbphilharmonie. Heinemann is also accompanying the "Welcome to Hamburg" promotion with printed mailshots to Heinemann & Me members, who can benefit from discounts on the entire range, as well as extra loyalty points and many more bonuses during the campaign period.
Media Contact:
Gebr. Heinemann
Lara Vitzthum / Head of Corporate Communications
Dr. Jennifer Cords new Director Corporate Affairs, Business Compliance & Corporate Responsibility at Gebr. Heinemann
Hamburg, September 12 2018. Gebr. Heinemann is pleased to announce the appointment of Dr. Jennifer Cords as Director of the newly-created business unit Corporate Affairs, Business Compliance & Corporate Responsibility from September 1 2018.
"Jennifer Cords has a profound track record as political action leader in various countries in which Gebr. Heinemann operates. We are convinced that she will invest her experience in a profitable way for Gebr. Heinemann," says Kay Spanger, Gebr. Heinemann's Executive Director Purchasing, Logistics and Fulfillment.
Sharpening the political profile of Gebr. Heinemann
Jennifer Cords will sharpen the political profile of Gebr. Heinemann as an organization. She has comprehensive experience in campaigning, communication as well as public and corporate affairs in the global Duty Free business. Before joining Gebr. Heinemann Jennifer worked as Director Corporate Affairs and Compliance Global Duty Free & Export for Imperial Tobacco for more than seven years. From 2012-2018 she also represented Imperial in various Duty Free associations.
"I am looking forward to serving the only family-owned company among the global players in the travel retail industry. Even though the position has been newly-created, I won't have to start from scratch establishing the business unit. I would like to explicitly thank Torsten Ehlers, Head of Business Compliance, who has successfully established the Business Compliance Department for Gebr. Heinemann as well as Head of Corporate Communications Lara Vitzthum and her team for building up a systematic Corporate Responsibility management for the company", says Dr. Jennifer Cords.
Corporate Responsibility at Gebr. Heinemann
Corporate Responsibility (CR) is one part of Gebr. Heinemann's corporate strategy. The company's objective is to be the first choice in travel retail and the first choice in sustainable business. Gebr. Heinemann is already actively involved in a number of projects as part of its commitment to protecting the environment and shouldering its responsibilities to its business partners, customers, suppliers and employees and to society generally.
"We want to be part of a sustainable value chain in which we work closely with our suppliers and partners, collaboratively setting and performing to high environmental and social standards and championing best practice in the market. Systematic CR management is critical to our success. And that's why the restructuring of our CR management in the new business unit "Corporate Affairs" is simply a logical next step," explains Kay Spanger.
Mobile payment for Chinese customers: Frankfurt Airport Retail is offering Alipay and WeChat Pay in airport shops
Frankfurt, 11 September 2018. With immediate effect, passengers at Frankfurt Airport can now pay at around 100 tills in all 28 Frankfurt Airport Retail (FAR) shops using their mobiles and the two largest Chinese mobile pay apps Alipay and WeChat Pay. FAR is offering young and discerning Chinese customers in particular the perfect shopping experience using the mobile payment methods. For affluent Chinese tourists with an affinity for mobile payment it is of great advantage to be able to make use of their preferred mobile payment solutions, which they already use at home, without any currency exchange.
"The mobile payment methods of Alipay and WeChat Pay available at Frankfurt Airport make us even more attractive to the Chinese travellers, a very important target group for us. In addition to this, the platforms are opening up completely new possibilities for addressing customers directly and for advertising attractive purchasing incentives in the form of discounts and extra benefits," says Georg Fuhrmann, Managing Director of FAR.
Simple and efficient
Both mobile apps allow customers to carry out online payments easily and efficiently. To do this, they simply have to scan the QR code provided using the corresponding app and enter the payment amount. WeChat Pay is provided by the social platform WeChat which, apart from payments, is used for communication, entertainment and the exchange of information.
Previously, Chinese customers generally used China Union Pay credit cards in FAR shops. Together with the two new apps, FAR is now covering the three most important payment methods in China.
Duty Free Shopping popular with Chinese travellers
For many Chinese tourists and business travellers, purchasing high quality international branded goods is an integral part of their stay in Europe. The shops at Frankfurt Airport are therefore a popular destination for Chinese travellers. As well as boutiques with fashion and accessories from luxury designers, the Heinemann Duty Free & Travel Value shops offer "Travel Retail Exclusives" – usually spirits, perfume and cosmetics or confectionery in special sizes or sets, which are only available to buy at the airport – providing added value. For anyone looking for a particularly good bargain, there is also an extensive range with many attractively priced offers. Chinese travellers are increasingly also buying regional products and local specialities.
Major potential for other locations
FAR uses the app from payment service provider Wirecard to integrate Alipay and WeChat Pay into its till system. The introduction of the leading mobile payment applications into the FAR shops is especially attractive for customers from China. According to Wirecard, more than one billion people are now using the two mobile applications. Due to the major influence of the Chinese tourism market, the acceptance of the two payment apps is also growing globally at rapid speed.
After the successful start at Frankfurt Airport, the mobile payment app solution in the Heinemann Shops is to be introduced to another twelve European airports and then globally.
Media contact:
Gebr. Heinemann
Julia Knors / Corporate Communications Manager
Telephone: +49 40 3010 21 86
Angelika Heinbuch / Corporate Communications
Telephone: +49 69 690 28417
Gebr. Heinemann joins UN Global Compact
Hamburg, August 27 2018. – Gebr. Heinemann is joining the United Nations Global Compact (UNGC), the world's biggest and most important initiative for responsible business practices. In doing so, the company is publicly committing to integrating the UNGC's ten universal principles on human rights, labour, the environment and anti-corruption into its own corporate strategy.
"As one of the world's leading players in the international travel market and a distributor to more than 1,000 customers in over 100 countries, we are part of a global value chain and, like our customers and partners, we see it as our duty to review, document and improve the social and environmental impacts and interdependencies of our commercial activities," explained Kay Spanger, Gebr. Heinemann's Executive Director Purchasing, Logistics and Fulfillment.
Gebr. Heinemann is already actively involved in a number of projects as part of its commitment to protecting the environment and shouldering its responsibilities to its business partners, customers, suppliers and employees and to society generally. Joining the UNGC is simply a logical next step. Gebr. Heinemann will from now on assess its options for implementing the UNGC sustainability principles in its own business practices as part of its existing CR management system, document the resulting measures in annual UNGC progress reports and publish them in its CR communications.
The UN Global Compact
The United Nations Global Compact is a worldwide "pact" between companies of all sizes and from all industries and the United Nations. It is a voluntary initiative for companies that are committed to environmentally and socially responsible business practices. More than 13,000 companies and organisations in over 160 countries have joined the UNGC since it was first launched in 1999.
Further information on the UNGC: https://www.unglobalcompact.org/
Press contact:
Julia Knors
Corporate Communications Manager
Change in Gebr. Heinemann's Executive Board: One sales area in the future / Peter Irion resigns as Executive Director Distribution
Hamburg, September 05 2018 – Gebr. Heinemann herewith informs, that it has made the structural decision to have one sales area in the future, with distribution and retail under a comprehensive management among the Executive Board. As part of this, it was decided in mutual agreement to end the cooperation with Executive Director Peter Irion with immediate effect.
The managing partners made this directional decision regarding the future organization of Gebr. Heinemann, which stands for global growth, sensible synergies and sustainability. It was based on an intensive analytical process. As the result, the responsible directors of the distribution departments will report directly to the Executive Director Raoul Spanger. Details will have to be specified, examined and thoroughly prepared and shall be elaborated by the end of 2018. After that the company will approach the implementation step by step.
The entire Executive board and the owners Claus and Gunnar Heinemann explicitly would like to thank Mr. Irion for the over eight years of successful and formative work as Executive Director of the distribution and wish him all the best for his future.
Press Contacts:
Lara Vitzthum
Head of Corporate Communications
Julia Knors
Manager Corporate Communications
Première for new concept in Hong Kong: Heinemann Asia Pacific is opening eight SWEET DREAMS by HEINEMANN shops
Hamburg / Hong Kong, 5 July 2018. Hong Kong International Airport is now even more colourful and even sweeter: Under the promising brand SWEET DREAMS by HEINEMANN, Heinemann Asia Pacific yesterday officially opened a total of eight new confectionery shops. Behind this is a completely new, innovative concept, which focuses on sweet temptations.
Extraordinary worlds of experience on 820 square metres of retail space in total
The area of the eight shops comprises almost 820 square metres in total. Heinemann Asia Pacific took over the operation of the first two confectionery shops as early as December 2017. Each of the eight shops, ranging in size between 57 and 186 square metres, in Terminal 1 has been designed according to an extraordinary theme. Passengers young and old alike can immerse themselves in the paradise of their sweet world of dreams here: They enter the colourful diversity of a mysterious underwater world, they drift through the infinite universe, or they stroll through the magic world of a bustling fair. In addition, there are exciting "customer engagement" offers like 3D shows, chocolate printers, virtual reality entertainment and games for children.
"We wish to thank those responsible at the airport for giving us the chance to run the confectionery shops according to our ideas, and we look forward to long-term cooperation," said Marvin von Plato, CEO of Heinemann Asia Pacific, on the opening. "We want to redefine the possibilities of presenting confectionery with our concept, and create a really fun shopping ambience that inspires and captivates our customers," he added.
Airport awards confectionery concession separately for the first time
The airport management also entered new territory with this remarkable contract. For the first time, the Airport Authority Hong Kong decided to award the category of confectionery which is a lucrative one for Duty Free shops. This category had previously only been negotiated within the other concession contracts.
"The new confectionary concession creates a unique unparalleled experience for passengers. We believe that our partnership with Heinemann will be a successful one and together we will be able to develop and evolve this category faster," said Cissy Chan, Executive Director, Commercial - Airport Authority Hong Kong.
Important strategic step for further expansion in Asia
The team at Heinemann Asia Pacific, a subsidiary of Gebr. Heinemann founded in 2010, won the tender in September 2017 as the exclusive operator of the confectionery shops with the convincing, new experience concept. With its claim "think local in a strong global context", the company is already successfully active as a retailer and distributor in ten countries in the Asia-Pacific region. The confectionery concession at Hong Kong International Airport – which is one of the top airports in the world – is a further significant step by Gebr. Heinemann on the way to expanding even further in the Asian region.
Press Contact:
Julia Knors
Corporate Communications Manager
Tel.: +49 40 3010 21 86
Retailers and suppliers at Strategy Meeting in Hamburg: Positive further development of the "Travel Retail Data Innovation Group" (TRDIG)
Hamburg, July 4 2018. The Travel Retail Data Innovation Group is a group formed of suppliers, retailers and the service provider 1WorldSync who are currently working on global standards to enable the automated exchange of product master data between the industry and travel retailers. The aim is to create a central and global data pool with standards for a digitized and automated data exchange.
The TRDIG, initiated by Gebr. Heinemann, invited for the first Strategy Meeting with great response: not only CEOs, IT heads and master data experts from around 35 top suppliers but also leading representatives from five different retailers from the Duty Free industry took part in the TRDIG Strategy Meeting mid-June in Hamburg. Among them were DFS, Dufry, Lagardère, Kappé and Aer Rianta as well as suppliers such as Imperial Brands, Mars, Coty, Brown Forman and Bacardi – just to name a few.
"The global approach and top management involvement is what's trail-blazing about this 'project'", says Kay Spanger, Executive Director Purchasing, Fulfillment and Logistics at Gebr. Heinemann, who accompanied the initiative from the beginning with great enthusiasm. "For me, it's fascinating that so many industry representatives have come together with the same goal at the TRDIG Strategy Meeting. I've never experienced that in my 39 years in the travel retail industry. All experts and decision makers used the day to make new important contacts and to exchange ideas. This is a crucial success factor for the TRDIG project."
At the podium of the TRDIG Strategy Meeting, both the driving forces of Gebr. Heinemann and representatives of the companies who are already working on the project presented their current status. Gebr. Heinemann initiated the group in February 2017 and launched the project at first with 13 suppliers and the global data pool provider 1WorldSync. Since then, the standardized attributes were set up and the first master data from suppliers have already been transferred via the data pool.
"This meeting was especially about a general commitment from all participants to start the project and a first go live with the data pool solution beginning of 2019", says Inken Callsen, Director Fulfillment at Gebr. Heinemann. "A digital and automated exchange of data with only one interface worldwide increases data quality and reduces operational costs. In addition, high-quality master data guarantee compliance with statutory regulations within the markets for instance customs and target market specific legislations. And also omni-channel retailing with its e-commerce profits from secure and reliable product information and can thus give our customers a comprehensive image of the products."
The representatives from DFS, Dufry and Lagardère also emphasized in their presentation the major advantages that will result from the new data pool. The optimization of master data processes is a significant topic in all companies, which is why they are all focusing to participate as partners in the TRDIG.
Furthermore, the next milestones of the project were defined: the expansion of the pool to all categories in travel retail and the enrichment of the data with item images and other marketing attributes.
"All retailers and suppliers are highly motivated and will push the project forward in their own companies with great vigour. The favourable response of the participating partners shows that we are on the right track with the global data pool. It is an important component of the global and digital alignment of the entire travel retail industry", says Inken Callsen in conclusion.
Press Contact:
Julia Knors
Corporate Communications Manager
Tel.: +49 40 3010 21 86
Shop conversion at Copenhagen Airport: TAX FREE Heinemann is expanding its range and setting new benchmarks for "Local Sense" in travel retail
Hamburg / Copenhagen, 3 July 2018. The ambitious conversions only took four months while business went on as usual; then the TAX FREE Heinemann Main Shop at Copenhagen Airport opened in all its new glory. Starting with the floor and ceiling configuration through to the interior in its exciting design, the shop now presents itself to passengers in an inventive new look and feel with a significantly expanded range.
The modified Main Shop is one of six TAX FREE shops which Gebr. Heinemann Retail ApS operates at Copenhagen Airport. The conversion of the shop was carried out during the first half of 2018 in several stages while business continued as usual.
Local Sense: Hygge Copenhagen Experience
More than ever before, the focus is on the Local Sense concept. "Our experience tells us that travellers like to sense where they are. The passengers appreciate the Danish architecture and Nordic atmosphere. The city of Copenhagen is also one of the most important centres of design, fashion and beauty trends and therefore a perfect source of inspiration for us. This is why we specially opted for a Copenhagen-styled shop concept inspired by an even greater local sense," says Raoul Spanger, Executive Director for Retail and HR at Gebr. Heinemann.
The renowned Danish designer Johannes Torpe has consulted Gebr. Heinemann in developing a concept for the TAX FREE shop which reflects three important features of Copenhagen: Its close relationship to nature is staged using numerous plants, as well as design elements which are
inspired by light and water. The re-think concept is picked up in the reuse of design elements from the old shop. And finally, the joyful feeling which presents itself as colourful, modern and exciting. It creates an inspirational ambience for the travellers which transports them into the "hygge" mood of the city. The Scandinavian word stands for an attitude towards life that provides comfort and activates endorphins. Together with some Copenhagen specials such as the omnipresent cargo bikes used by local families and the bright colours of Nyhavn, the result is an exciting shopping experience with a clear sense of place.
A very promising "shop of the future"
Creating something fundamentally new requires careful planning and a sophisticated imagination. Before embarking on the conversion, there were intensive workshops with the airport as well as customer surveys to find out how the shopfitting could be optimised and the potential maximised. In addition to even more prominent shelf space for travel exclusives, the TAX FREE shop is now also wowing its customers with new surfaces. The innovative category labelling with free-hanging lettering in the Liquor Tobacco Confectionery (LTC) area and numerous decoration columns as anchor points provide the customers with even better orientation. Together with the more modern look and feel of the shop, additional digital offers set new accents. They want to reach out to the growing target group of under-30s. "Together with the airport, we have implemented the shop of the future in Copenhagen," says Raoul Spanger.
A #looklab for the new target group
A highlight of the converted space is the "#looklab". This is a separate, centrally located area in the shop which innovatively and creatively presents the growth category of make-up. The concept is tailored to the "millennials" target group, younger travellers who already account for around 30 percent of the passengers in Copenhagen. With trendy brands, flanked by personal services and offers – such as interactive screens, make-up tutorials, a selfie photo booth and charging stations for mobile devices – the #looklab gives passengers exciting things to discover.
Expanded space – greater range
In addition to the younger target group, as before, all age and customer groups get their money's worth, from business travellers to those in search of a bargain in the TAX FREE shop. The Main Shop has been expanded by a total of 200 square metres. This has enabled the range to be greatly expanded. The new exclusive brands in the P&C area include Byredo,
Atelier Cologne and Acqua di Parma. The Jo Malone brand has been permanently added to the range after its successful trial period on the "Brand Box" promotion space. The TAX FREE shop now offers even more niche, harder-to-find brands. This absolutely corresponds to the wish of customers for exclusivity and customisation. A clear indicator for this trend is also the growing range of pharmacy brands and the increasing demand for natural cosmetics. Furthermore, new brands are being offered in the tobacco area, such as e-cigarettes by iqos. Gebr. Heinemann is for the first time also currently testing the new category of "healthy snacks" in the TAX FREE shop and is likewise satisfying important customer requirements.
Inspiring theme-related merchandising with a cross-category concept
Another new feature is the cross-category concept, implemented in all areas. This presents e.g. the popular men's perfumes together with the latest whisky. Or the shop decorators arrange exquisite wines alongside the perfect gourmet foods to match. This allows special theme-related merchandising to be staged which provides plenty of inspiration for buying smaller gifts and larger presents, thus securing a valuable added business.
New contract period with CPH
The new concession contract between Gebr. Heinemann and Copenhagen Airport has been running since 1 March this year. Even before the original contract period expired, the document was signed in April 2017 for a further five-year cooperation. Since Gebr. Heinemann has been operating the TAX FREE shops in the Danish capital, this is already the second contract extension and therefore an expression of mutual trust.
Outlook: potential for a record summer
Copenhagen is an important market for Gebr. Heinemann. An average of 80,000 passengers pass through the airport every day. In 2016, the largest hub in Scandinavia received around 29 million passengers. The airport is currently investing heavily in further expansion so that it can accommodate around 40 million passengers per year in the near future. New flights to and from Asia, including Cathay Pacific and Air China, are increasingly bringing important target groups to Copenhagen.
"Now that we have successfully completed the conversion phase, all signs are pointing to increasing growth with great potential for a record summer in 2018," says Raoul Spanger.
Press Contact:
Julia Knors
Corporate Communications Manager
Tel.: +49 40 3010 21 86
Frankfurt Airport Retail opens first Bottega Veneta boutique at Frankfurt Airport
Hamburg / Frankfurt, 26 June 2018. At the beginning of April, the first Bottega Veneta store opened its doors at Frankfurt Airport. Since then, the shop's turnover has shown its potential. Customers include a particularly high proportion of Asian passengers. The 70-square-meter new store's range is made up of bags, small leather goods, belts, jewellery, as well as sunglasses and perfumes for both men and women. From the tradition of Italian master leatherwork, Bottega Veneta, long known for its unusual leather goods, has in recent years developed to become one of the world's foremost luxury labels. The patented Intrecciato-pattern in woven leather makes the brand unmistakable. At the same time, the qualities that Bottega Veneta embodies have never changed: outstanding workmanship, innovative design, modern functionality and materials of the highest quality.
"The realisation of the monobrand boutique is evidence of an excellent collaboration across all departments between Gebr. Heinemann and FAR. And we had great support from the airport as well. Bottega Veneta additionally offered three days of training on site, informing our colleagues extensively and in depth about the brand. We have a highly motivated sales team in Frankfurt," according to Georg Fuhrmann, Managing Director at FAR.
Jan Richter, Director Purchasing Fashion & Accessories at Gebr. Heinemann, adds: "In the framework of the Heinemann fashion & accessories strategy, we will further develop our cooperation with the top luxury labels. It's our goal to expand our brand portfolio within the luxury segment, for example with the labels of the French Kering Group, which also owns Bottega Veneta, Gucci and Saint Laurent Paris. The company belongs to the top five international manufacturers of luxury brands, and still has great potential within travel retail. We therefore wish to continue to roll out brands from the Kering Group." As such, the Bottega Veneta shop won't remain the single luxury boutique in Frankfurt: in the 4th quarter of 2018, stores from Gucci and Saint Laurent Paris will also open in the immediate vicinity.
Press Contact:
Lara Vitzthum
Head of Corporate Communications
Telephone: +49 40 3010 23 849
Carnival Cruise Line and Heinemann partnership sees state-of-the-art Duty Free shopping experience come to life
Sydney, 22 May 2018. Carnival Cruise Line today announced the launch of a new state-of-the-art duty free store available on Carnival Spirit from 25 June, 2018, further enhancing the guest experience the cruise line is known for.
Today's news is the result of a new partnership between Carnival Cruise Line and Heinemann Asia Pacific, a subsidiary of Gebr. Heinemann. The partnership will deliver an ideal mix of local and global brands such as Seafolly, Quay Australia, Swarovski, Swatch, Lacoste and Clinique to Carnival's Australian guests.
The move into the Australian market by Heinemann Asia Pacific follows the success of an existing partnership between the two brands in the US with similar experiences onboard Carnival Fantasy, Carnival Liberty and Carnival Ecstasy.
"We are thrilled to embark on this new partnership with Carnival Cruise Line, especially at such an exciting time in the cruising market," says Marvin von Plato, CEO of Heinemann Asia Pacific. "Combining our retail and logistics management experience with our expertise in the Australian market, we look forward to providing a world-class shopping experience on-board for Carnival guests."
Heinemann has been a master concessionaire at Sydney Kingsford Smith International Airport since 2015, with the brand building a strong reputation with Australian travellers. Using consumer insights, Heinemann has carefully curated duty free offerings for the Aussie cruising market with a particular focus on cosmetics, liquor and local brands.
"We're pleased to continue our excellent relationship with Gebr. Heinemann with this enhancement of the retail experience aboard Carnival Spirit following its extensive dry dock," said William Butler, Carnival's Vice President of Retail Services. "The retail experience at Carnival continues to evolve with sought-after brands and exciting new spaces and we're delighted to work with Gebr. Heinemann in providing our guests with the widest variety of retail choices at sea," he added.
Carnival Spirit will undergo a two-week dry dock in Singapore and receive new family friendly entertainment features offering new spaces for kids and teens activities onboard, in addition to this new duty free experience. Once she returns to her home port of Sydney on 25 June, 2018 she will resume year-round departures from Australia.
Notes to editor:
• Carnival Spirit shops are located just off the mid-ship atrium on deck 3 and boast some of the largest square footage dedicated to retail in the fleet.
• Heinemann Asia Pacific, together with its subsidiary Heinemann Australia, will oversee Carnival Spirit store operations.
• Heinemann will operate all categories except fine jewellery onboard Carnival ships.
About Heinemann Asia Pacific:
Heinemann Asia Pacific is a subsidiary of Gebr. Heinemann and was established in 2010 to represent the group in the Asia Pacific region. Rooted in Gebr. Heinemann's legacy, Heinemann Asia Pacific is committed to becoming the preferred partner for landlords, operators and suppliers by offering comprehensive travel retail solutions in the dynamic and diverse Asia Pacific market. From its headquarters in Singapore, Heinemann Asia Pacific maintains business relations across 10 different nations, having established an extensive network spanning from Indonesia to Myanmar. More than 60 staff members, located at the headquarters, collaborate with strong local partners in the distribution and retail fields, capitalising on significant growth in what is currently the world's most dynamic travel retail market.
About Carnival Cruise Line:
Carnival Cruise Line is the largest cruise line in the world with almost five million guests travelling every year. The cruise line has two ships deployed in Australia, including Carnival Spirit – currently the largest and newest cruise ship home ported year-round in Australia. Sister ship Carnival Legend will return to Australia in October 2018 following her Northern Hemisphere summer season cruising Alaska. Carnival Splendor will join the Australian Carnival fleet in December 2019 and become the newest and largest ship home ported year-round in Australia. With 45 activities to enjoy each day, Carnival's ships offer fun-loving families and couples fun, memorable holidays at great value.
Media Contact:
Samantha Drummond
E: firstname.lastname@example.com
Gebr. Heinemann
Julia Knors
Corporate Communications
Heinemann Asia Pacific Pte. Ltd.
Ranjith Menon
Head of Marketing
More passion for more fine food: Pilot project for "Taste the World" launches at Munich Airport
Hamburg, 18.05.2018. Fine food – it's the key to enjoying a high quality of life. Where better to celebrate this than in Munich, Germany's undisputed capital of 'joie de vivre'? Munich Airport, therefore, instantly suggests itself as the ideal location to showcase a remarkable marketing campaign: called "Taste the World", this will be the first time that the Travel Value & Duty Free Shops operated by eurotrade welcome its customers with a large promotional area designated exclusively for the presentation of fine food items. The products on offer across this 35.5 square metre event space range from healthy olive oil, exotic spices, the finest salami to sophisticated speciality teas and coffees, to unusual varieties of cheese, exquisite nuts and macarons. The event shop itself boasts a suitable Mediterranean-style, old town ambience, with inventive decorations created from natural stone, a great deal of wood and countless market stalls crafted with love.
"We want our airport distribution clients to allocate more space to fine food in their shops. This category is a promising additional source of business with considerable potential, and it is distinctly different from the rest of the assortment without forcing other products to compete. Fine food and the classic assortment complement each other perfectly", says Carsten Menck, Director Sales of the Airports Europe distribution department at Gebr. Heinemann. These products make wonderful souvenirs for those returning from a trip, and are also excellent gifts for business partners. "Our idea", says Carsten Menck, "is for airline passengers to surprise their loved ones at home with fine food products, and then use those products to conjure up a magnificent meal – maybe using one of the suggested recipes on our Heinemann Duty Free Facebook Page".
Custom fine food concept made in Munich
An extended fine food range has already been tested at airports in Nuremberg, Billund, Aalborg and on the Faro Islands. Now MUC is the figurehead; after all, Munich Airport is one of Europe's largest aviation hubs. It will play host to the "Taste the World" event shop campaign throughout May and June 2018, in all eurotrade Travel Value & Duty Free Shops.
"The trust-based collaboration between the clients and Gebr. Heinemann has produced these new and significantly larger placements, as well as the campaign in Munich. In its role as distributor, not only does Gebr. Heinemann bring these and other forward-thinking ideas to the clients, it also works with them to continue developing ideas and tailoring their realisation to fit the clients' needs", says Carsten Menck.
"The 'Taste the World' campaign is an ideal fit with the passenger profile at Munich Airport. We want to transform this category into an experience for travellers, to excite them and help them discover more fine food. We are pleased to have realised this in partnership with Gebr. Heinemann", says Nils Schirmer, Head of Purchasing at eurotrade.
This innovative presentation of the fine food range by distribution clients is new, though the assortment itself represents a long-standing tradition at Gebr. Heinemann. Six years ago, the Hamburg based company brought together the high-end delicatessen and classic Duty Free product lines under one roof in its own shops. In travel retail, Gebr. Heinemann was the first company to offer travellers such a diverse selection of fine food.
Press contact:
Gebr. Heinemann
Julia Knors / Corporate Communications
+49 40 3010 2186
"Culinary journey through Europe": Heinemann Duty Free thrills customers at Vienna Airport with an exclusive dinner from Hotel Sacher's head chef
Vienna, 30 April 2018. As is often the case at an airport, four Heinemann customers could look forward to a wonderful journey last Wednesday – but this time in a somewhat different way: Together with Vienna Airport, Heinemann Duty Free invited four long-time members of its customer loyalty programme Heinemann & ME to an exclusive dinner in the airport's Shopping Plaza in Terminal 2.
Exclusive dinner prepared by a Viennese star chef
Vienna showed its best side, gastronomically. Dominik Stolzer, Head Chef at the Hotel Sacher, took the guests on a "culinary journey through Europe". The twist: The evening's beverages, as well as the regional and international specialities chosen by Chef Stolzer to create the menu, came almost exclusively from the selection of regional and fine foods available at Heinemann Duty Free Vienna. A special highlight of the dinner was an original Sacher dessert.
The evening began for the guests just as stylishly as it ended: They were picked up from their homes in a private shuttle, which enabled them to await the event stress-free and look forward to an exquisite dinner. Chef Stolzer put together a superb assortment of Austrian and international delicacies, starting with a subtle porcini soup, followed by risotto with Grana Padano and speck (a type of Tyrolean ham) and linguine with truffle oil and truffles, and culminating in oxtail with potato foam. The corresponding regional Chardonnay and Pinot Noir wines came from the Esterházy winery, and the Sloeberry Blue Gin & Tonic apéritif and the two brandy digestifs, from the Reisetbauer distillery.
Dining connects people and stimulates communication
"We wanted to offer our long-time, gourmet-oriented customers an exceptional dining experience at a unique location in order to present the creations of a top-flight chef and have interesting conversations in a relaxed atmosphere. The airport offers an attractive setting for this. With this event, we once more fulfil our ambition of consistently surprising our customers with special experiences," said Roman Koch, Managing Director of Gebr. Heinemann Wien GmbH.
"With the exclusive dinner in the heart of the terminal, the guests were able to enjoy exquisite cuisine and get to know the new shopping opportunities at Vienna Airport. We are particularly pleased that we were able to contribute to the success of the first-class customer event arranged by our long-time partner, Gebr. Heinemann," said Björn Olsson, Senior Vice President Center Management Vienna Airport.
International loyalty programme HEINEMANN & ME
With its international loyalty programme, Heinemann is a trusted travel companion for passengers at currently 20 airports in five countries, as well as on 10 cruise ships. All members benefit from attractive offers, discount campaigns, special services, and many other privileges, as well as, most recently, from the loyalty benefits Collect Me and Surprise Me. The shopping experience is continually modified and enhanced in order to meet the identified needs of customers. At the same time, the company strengthens the relationship with its customers with special campaigns, like the culinary journey through Europe at Vienna Airport.
Press contact:
Gebr. Heinemann
Julia Grobecker / Corporate Communications
+49 40 3010 2186
Flughafen Wien AG Media Office
Peter Kleemann, Company Spokesman
New retail location in Australia: Heinemann Duty Free opens at Gold Coast Airport
Hamburg/Sydney, April 20. 2018. Beaches, surfing hotspots and national parks – the Gold Coast in south-east Queensland is one of the most popular destinations for both locals and tourists, and the Gold Coast Airport is one of the fastest-growing airports in the country. Heinemann Australia Pty Ltd recently secured the contract for two shops in both, the departures and arrivals areas, with a contract lease term of 7 years.
The Gold Coast will be the second location "down under" for Heinemann Australia
Richard Goodman, Managing Director Heinemann Australia: "We are delighted to have a presence at this important airport, which is the gateway to Australia's leading tourist destination. Sydney was a first – and very substantial step for Gebr. Heinemann to enter the Australian market. Our focus continues to grow profitability in this region and we see The Gold Coast Airport is an ideal location and perfect partnership for us."
Under the brand, Heinemann Duty Free shops will offer all categories of its product range across approximately 430 square metres (in departures) and 300 square metres (in arrivals). The shops will focus on spirits, wine and sparkling wine, as well as perfumes and cosmetics. Both retail areas will be designed as walk-through shops. Over the course of the terminal expansion, they will also be significantly expanded and will receive a completely new design concept by 2020.
More than 6.5 million passengers use Gold Coast Airport each year, with passenger numbers expected to skyrocket to 16 million by 2037. Direct international connections include Hong Kong, Japan, Malaysia, New Zealand and Singapore.
Gold Coast Airport Chief Operating Officer Marion Charlton said she was excited to be partnering with Heinemann as the airport enters a new growth phase.
"As one of the fastest growing airports in Australia, we are constantly looking to enhance the travel experience and retail offering for our visitors," said Ms Charlton. "Gold Coast Airport will be unrecognisable in a few years, with a terminal redevelopment, on-site hotel and consolidated ground transport facility among some of the upgrades to cater for long-term passenger growth. Duty Free is an important part of our international passenger journey and having seen first-hand the transformation of the Sydney Airport duty free store, we are confident that together we will provide an exceptional retail experience".
About Heinemann Australia Pty Ltd
Heinemann Australia with its 550 employees is a wholly-owned subsidiary of Gebr. Heinemann and was established in 2014 to represent the group in the Trans-Tasman region, in conjunction with winning the Duty Free tender at prestigious Sydney Airport. Now boasting seven impressive stores, HEINEMANN Tax & Duty operates 10,000 sqm of retail space at this destination port. Rooted in Gebr. Heinemann's legacy, Heinemann Australia is committed to being a key player in Travel Retail by becoming the preferred partner for landlords, operators and suppliers. Also by maintaining our enduring commercial relationships and fostering mutual growth with their business partners. http://heinemann.com.au/
Press contact:
Gebr. Heinemann
Julia Grobecker / Corporate Communications Manager
Phone: +49 40 3010 2186
Mail: firstname.lastname@example.com
Heinemann Australia
Sajah Saleh / Public Relations & Marketing Manager
Phone: +61 2 9667 6883
Mail: firstname.lastname@example.com
Gebr. Heinemann continues to build on its strong global position // 2017 figures – 2018 outlook
Hamburg, 17 April 2018. Gebr. Heinemann experienced healthy, robust development in 2017.The Hamburg-based global enterprise was able to build on its strong position in the Europeantravel retail sector, particularly in Eastern European countries such as Russia, Ukraine, Georgiaand Romania. In the Asian travel retail market, the company continued to expand its business inMalaysia. Gebr. Heinemann was successful on tender bids around the world throughout the year,and now has a presence at Hong Kong International Airport and in partnership with JamesRichardson at Ben Gurion Airport in Tel Aviv for the first time. In Australia, the company won anew location at Gold Coast Airport. The Heinemann Americas and Heinemann Asia Pacificsubsidiaries were also successful in their joint bid to supply and operate the shops on fourCarnival Cruise Line ships.
In a competitive environment in which business in the core markets is being more heavily influenced by global political developments than ever before, Gebr. Heinemann has performed very well overall and acted flexibly to take advantage of the market conditions. This is reflected in its controlled group turnover of 4.1 billion euros* (representing growth of 6.6 percent on turnover of 3.8 billion euros in the previous year). Breaking this down by category, LTC is the strongest with a 57 per cent share, followed by Perfume & Cosmetics at 32 per cent and Fashion & Accessories at 9 per cent.
2018 investment and outlook
Gebr. Heinemann is predicting double-digit sales growth for the 2018 financial year. Following considerable investment in innovative processes and IT structures, the Hamburg-based enterprise will also continue to invest in the travel retail market. A considerable share of its overall investment, which is set to total approximately 100 million euros, will go towards its ongoing project at Istanbul New Airport and digital development in connected travel retail.
Retail update: Designing the marketplaces of the future
2017 saw a positive trend in Gebr. Heinemann's top retail locations. In Scandinavia,Gebr. Heinemann was able to agree an early extension to its contract at Copenhagen Airport to 2023. Sales growth in Norway reached 6.5 per cent. The refit and expansion of the shops operated under the Travel Retail Norway joint venture (partners: Gebr. Heinemann and Norse Trade) at Oslo, Bergen, Kristiansand, Stavanger and Trondheim airports is now complete. A new generation of Duty Free shops now awaits passengers across a total of 16,740 square metres of retail space.
In Istanbul, Gebr. Heinemann's most successful location in terms of retail sales, there was a one per cent increase over the previous year despite political and economic unrest. The JR-Heinemann Duty Free Limited Partnership, the newly-founded joint venture between James Richardson and Gebr. Heinemann, won the tender for a ten-year contract at Ben Gurion Airport in Tel Aviv in August 2017, and has been operating six shops with a total retail space of 4,000 square metres there since January 2018. With annual sales predicted at 400 million US dollars for 2018, Tel Aviv is now Gebr. Heinemann's third strongest retail location after Istanbul and Oslo. Gebr. Heinemann's joint venture with Fraport, FRA, recorded a successful first year at Frankfurt Airport in 2017. Heinemann Asia Pacific won a tender for eight confectionery shops at Hong Kong International Airport, all of which will have opened in the first half of 2018. In Sydney, Gebr. Heinemann's marketplace concept saw growth of around ten per cent in its first full year. The company will soon be adding a second location in Australia having won the tender for two shops at Gold Coast Airport. Gebr. Heinemann is also continuing to expand its business in Malaysia. The Heinemann Asia Pacific subsidiary has raised its stake in its joint venture with DFZ.
Turning to the company's Cruise Liner division, Gebr. Heinemann set a successful benchmark with an innovative, cross-category shop design on-board TUI Cruises' "Mein Schiff 6".
Distribution update: Making a lasting contribution to customers' success
The strongest growth rates were recorded in the Eastern Europe & Central Asia (formerly Russia/CIS) and Benelux & Africa regions. Growth in Eastern Europe & Central Asia is largely the result of the company's joint venture activities at Moscow's Sheremetyevo and Domodedovo airports. Russian passenger numbers are continuing to bounce back, which has contributed to double-digit sales growth above the average growth rate for passenger numbers. The Travel Retail Domodedovo joint venture won a tender to become the exclusive Duty Free operator in the new terminal at Moscow's second-largest airport, Domodedovo, and will therefore soon be responsible for the airport's entire Duty Free business. At Moscow Sheremetyevo Airport, the company will be doubling its total retail space operated by IDF (Imperial Duty Free) this year and next, and is gradually converting all of the shops to walk-through concepts.The Gebr. Heinemann subsidiary Travel Retail Vilnius was able to secure a six-year extension to its contract at Vilnius International Airport. Gebr. Heinemann is also very satisfied with the strong growth of its border shop business in the EECA region. The company sees great potential in the Arrivals Duty Free business in the Eurasian Economic Union, which is due to launch in October 2018 at the latest.
In the company's Inflight & Catering division, existing supply contracts with Gate Retail and Ryanair were each extended by five years. Gebr. Heinemann also celebrated a global tender win in the cruise business: The Heinemann Americas and Heinemann Asia Pacific subsidiaries and Hamburg headquarters jointly secured the contract to operate a total of 1,220 square metres of retail space as the on-board retailer for four Carnival Cruise Line ships. Both retail and distribution (wholesale) on cruise ships are important strategic growth markets for Gebr. Heinemann, and ones in which the company will continue to invest worldwide going forward.
For Gebr. Heinemann's Distribution division, 2017 was marked by the launch of the new distribution brand that promises to make a lasting contribution to its customers' success. The "Supplying Success" claim represents the brand's commitment to consistently outstanding quality. With this, the company is positioning itself more definitively against the international competition and stating clearly what Gebr. Heinemann stands for as a distributor.
Purchasing and Logistics update: Turning brands and trends into experiences
As a company that operates in complex global markets, two of the greatest challenges for Gebr. Heinemann remain global pricing and gaining commitment from globally-oriented suppliers that are also prepared to make long-term financial investments. The company's Purchasing division focuses on both quality and strategic elements, such as bringing trends into the range and special retail products, i.e. travel retail exclusives, and is always thinking up new ways of integrating brands and trends into the customer experience. Make-up is currently a global "super trend category". For this reason, Gebr. Heinemann worked hard on making this product group more attractive, colourful and more of an experience for travellers through new presentation design concepts throughout 2017. The strong "K-beauty" (Korean Beauty) trend and its intensive skincare products has also been brought into Gebr. Heinemann with Korean brand Sulwhasoo being the first to be added to the travel retail range. Gebr. Heinemann has also taken advantage of a powerful trend in the LTC category: hand-crafted spirits. These add an attractive flair to the shops and can be presented as exclusive categories. One example is the successful, exclusive, global launch of "Copper Dog" Scottish craft whisky in travel retail at Heinemann Duty Free. The company also drove forward the strategic and conceptional expansion of the Fashion & Accessories / Watches & Jewellery categories and their presentation, especially in the Core Duty Free segment, in 2017.
One year ago, Gebr. Heinemann launched the Travel Retail Data Innovation Group (TRDIG). 30 suppliers and the biggest travel retailers in Europe have now joined the initiative for digital, automated data exchange. It is an important element of the globalisation of Gebr. Heinemann and the entire travel retail sector.In summer 2017, Gebr. Heinemann and its Norwegian partners put the world's first driverless transport system (SAGV) at an airport into service in Oslo. Over recent months, the technical foundations have been laid in Logistics to ensure that the company can meet rising demand stemming from its growing worldwide supply business and new legislation in the best possible way.
Corporate responsibility
Conscious of its responsibility for preserving the environment, Gebr. Heinemann joined forces with the marine conservation organisation OceanCare last year, in order to send a clear signal against the global increase in plastic waste. Single-use plastic bags are now only provided at a cost of 30 cents at 14 Heinemann Duty Free locations in Germany and Austria, and from January 2018 in Bratislava (Slovakia) and Ljubljana (Slovenia). The proceeds generated by this policy go to fund the work of OceanCare. Within just one year, the company was able to reduce consumption of single-use plastic bags at participating shops by around 70 per cent, from around 8.8 million in 2016 to 2.5 million. For the full year of 2017, the total donation made to OceanCare came to 142,000 euros.
* As of April 2018: Controlled group turnover of Gebr. Heinemann and affiliates.
Press enquiries:
Lara Vitzthum
Head of Corporate Communications
Julia Grobecker
Manager Corporate Communications
Gebr. Heinemann reduces its use of single-use bags by 70 per cent in 2017 and expands its "plastic bag project" to additional sites
Hamburg, 30 January 2018. Reputable environmental protection organisations regularly publish powerful, emotive images: sandy beaches covered in, entire coastal regions spoilt by and dead marine animals suffocated by plastic waste.
The reason for this environmental misery is, in part, down to the around 500 billion plastic bags used annually around the world, some of which are "disposed of" without thought. It will take up to half a millennium before this waste, which for the most part travels through rivers before ending up in the world's oceans, is broken down and degraded.
Encouraging initial successes and 142,000 euros for marine conservation
Gebr. Heinemann and the marine conservation organisation OceanCare have come together in the past year to develop a counter-strategy and have started a joint initiative to reduce the amount of plastic waste in the oceans: as a globally operating company, Gebr. Heinemann put its trust in the regulatory mechanism of price; introducing a fee of 30 cents on all single-use plastic, paper and ZIP bags across its 14 German and Austrian duty free sites. All proceeds generated from the campaign are invested in OceanCare projects.
Intended to lead to a drastic reduction of single-use bags as well as encouraging customers to rethink their choices, the initiative is already proving to be a success. Many customers have joined the trend started by Heinemann and are using less and less of these "polluters". The actual usage figure in Heinemann shops went down by 70 per cent last year: from a total of around 8.8 million in 2016 to 2.5 million. At the same time, the use of reusable bags has risen by around 350 per cent (from almost 21,400 bags in 2016 to almost 96,700 in 2017). The donation transferred to OceanCare in 2017 also speaks for itself: a total of 142,000 euros.
Strengthening the awareness of environmental protection issues
"Ecology and economy are not mutually exclusive, they are two sides of the same coin. We see responsibility for the environment as our duty," says co-owner Claus Heinemann of his company's guiding principle. "We are delighted that our joint initiative with OceanCare allows us to contribute to the strengthening of our passengers' awareness of the issue of environmental protection. However, while we are pleased with our success we are not yet satisfied. We are treating our 'plastic bag project' exactly as all other areas within our business: our modus operandi is to move forward, be creative and pro-active, and keep looking for further improvements. We will not only work hard to further improve our services, but also for a continued reduction of plastic bags, change to alternative materials and support of a change in consumer behaviour."
Bratislava and Ljubljana are also on-board as of 2018
Following the success of the pilot phase in Germany and Austria, the campaign will be extended to additional Heinemann Duty Free sites in 2018. Up next are Bratislava in Slovakia and Ljubljana in Slovenia: as of January, single-use plastic bags are only available for 30 cents in the airport shops there too. The proceeds will also go to OceanCare and, as at all participating sites, the airports have waived their concession fee. As an environmentally-friendly alternative to plastic bags, passengers now have the option of a reusable bag made from 50 per cent recyclable materials for 2 euros, or a hip LOQI bag in the Heinemann design for 4.90 euros, as in the Heinemann shops in Germany and Austria. Both are ideal for use as shopping bags for holiday purchases or as beach bags.
"I Care": working together against single-use plastic
"The gigantic amount of plastic waste in the ocean is such a significant challenge that it needs everyone to do their bit: governments, organisations, companies, and also consumers, can and must help to resolve this problem. Gebr. Heinemann has taken on this responsibility and is demonstrating in concrete terms how disposable plastic can be reduced," says Vera Bürgi, Managing Director of OceanCare. OceanCare uses the donations from Gebr. Heinemann on projects aimed at reducing plastic waste in the oceans and saving marine life at risk due to plastic waste. Environmental education activities and research projects on the reduction of plastic waste also make an important contribution. As a UN special adviser on marine conservation, OceanCare took part in the 12th Meeting of the Parties of the Bonn Convention (UN Convention on the Conservation of Migratory Species, CMS) in Manila last October. The marine conservation organisation presented their "I Care" campaign at the meeting; a project where OceanCare and a number of partners use their combined power to encourage people around the world to rethink their attitudes towards disposable plastic. Heinemann's co-owner Claus Heinemann also took a stand in the campaign film. You can watch the video here.
Find out more about the "I Care" campaign here.
About OceanCare
The Swiss non-governmental organisation has campaigned for sea creatures and the oceans worldwide since 1989. Using research and protection projects, environmental educational campaigns as well as intensive input in international bodies, the organisation is taking concrete steps towards the improvement of living conditions in the world's oceans. OceanCare has been recognised by the United Nations Economic and Social Council as a special adviser on marine conservation. The organisation is also part of the UNEP Global Partnership on Marine Litter.
Press Contact:
Julia Grobecker
Corporate Communications
Telephone: +49 40 3010 2186
For questions concerning marine conservation:
Vera Bürgi
Managing Director
Telephone: +41 44 780 66 88
Gebr. Heinemann and local partner Greenway become exclusive Duty Free operator at Domodedovo Airport's new international terminal
Hamburg, January 22 2018. A successful start to the year for Travel Retail Domodedovo (TRD): the Russian company won the tender to become the exclusive Duty Free operator in the new International Terminal at Moscow's second largest airport, Domodedovo. Opening of the approx. 7,000 square metre area is scheduled for June 2018. The contract period is seven years.
"Over the years, TRD has established itself as a reliable and competent Duty Free operator. We will continue to expand this competence in the coming years and present a comprehensive and varied range of Duty Free products to passengers at Domodedovo Airport," explains Oleg Zhytomyrsky, Director Sales Russia/CIS at Gebr. Heinemann. "We are delighted at winning this tender, which is a great confirmation of our entrepreneurial commitment in Russia."
Travel Retail Domodedovo, founded in 2007, is a joint venture between Gebr. Heinemann and its local partner Greenway. With two Duty Free shops and three Duty Paid shops, TRD is already active as a Duty Free operator at Domodedovo Airport. When the new terminal opens, all international flights will operate from this, while national flights will be concentrated in the existing terminal. Thus, TRD will in future be responsible for all Duty Free trading at Domodedovo Airport. The number of local employees will be gradually and significantly increased.
The future Duty Free area will comprise a large main area of approximately 4,000 square meters in the form of a walk-through shop directly behind the security checkpoint and two large areas for various fashion and accessories boutiques.
About Travel Retail Domodedovo
After its founding in 2007, the joint venture Travel Retail Domodedovo, in which Gebr. Heinemann and the local company Greenway are involved, began to bid for tenders in the Russian market. Opened in 2009, its first shop at Moscow Domodedovo Airport had a sales area of 18 square metres. Today, TRD is a success story with a team of nearly 300 employees, operating at five Russian airports (Moscow Domodedovo, Moscow Ostafyevo, Ekaterinburg Koltsovo, Samara Kurumoch, and Moscow Zhukovsky). As the second largest airport in Russia, Moscow Domodedovo Airport is TRD's key business location. TRD is run by General Manager Sergey Govorushko.
Press Contact:
Gebr. Heinemann
Lara Vitzthum
Head of Corporate Communications
Domodedovo Moscow Airport
Yurii Trubnikov
Deputy managing Director Domodedovo / Non Aviation Sale
Heinemann Americas and Heinemann Asia Pacific win retail concessions for four Carnival Cruise Line cruise ships
Hamburg/Miami, January 12 2018. Anchors aweigh for the Caribbean and the Pacific: For the first time, Gebr. Heinemann is set to enter the American and Australasian market as a retailer on four cruise ships, represented by its subsidiaries Heinemann Americas and Heinemann Asia Pacific. The two Gebr. Heinemann subsidiaries have recently signed a new partnership agreement with Carnival Cruise Line, the world's largest cruise operator based on passengers carried.
The start of operations for the new retail partnership will take place in the first half of 2018. The product range on Carnival's ships will comprise perfume and cosmetics, liquor, tobacco & confectionery, watches including fashion apparel and accessories.
"We are looking forward to working with Carnival Cruise Line and this new challenge of starting the first global partnership between Heinemann Americas and Heinemann Asia Pacific. We are also pooling Gebr. Heinemann's extensive expertise in airport retail, distribution and logistics and bringing it to the cruise ship channel", says Nadine Heubel, Managing Director of Heinemann Americas. "Heinemann Americas was established in 2013 in order to showcase the expertise of Gebr. Heinemann as a key player in the global travel retail industry, and is committed to becoming the first choice for operators, landlords, suppliers and of course passengers, by offering flexible and comprehensive travel retail solutions on a global scale."
"Carnival Cruise Line is committed to offering our guests the best shopping experiences at sea", says William Butler, Vice President of Retail for Carnival Cruise Line. "We are thrilled to launch this fantastic new partnership with Heinemann and we look forward to introducing numerous new brands and retail concepts while creating an enhanced shopping environment for our guests ."
On the four cruise ships Heinemann will operate a total retail space of more than 1,220 square metres. Operations on the Carnival Liberty, Carnival Fantasy and Carnival Ecstasy, which are based in the Caribbean, are scheduled to begin between January and March 2018. Carnival Spirit, based in Sydney/Australia, will follow in June 2018.
Caribbean shopping
As the shop concessionaire on Carnival's Caribbean-based ships, Heinemann Americas will cater to the needs of the passengers, the vast majority of whom are from the USA and have booked with the line looking for an affordable, fun-packed holiday. On the Carnival Liberty, which sails between its homeport of Port Canaveral in Florida and The Bahamas, two shops will be operated, covering a total of 299 square metres withthe contract beginning this month. Three shops, with a total of 249 square metres, will be managed on both the Carnival Fantasy and Carnival Ecstasy respectively (both beginning February 2018).
Off the coast of Australia
From June 2018, Heinemann Asia Pacific will operate the largest of the new cruise shops, spanning 424 square metres, on the Carnival Spirit, one of two Carnival cruise ships based in the Australian metropolis of Sydney. The Carnival Spirit sails the Pacific Islands and New Zealand for cruises of up to ten days.
Shop design concept: a local sense of place
For the upcoming redesign of the retail spaces, the two Gebr. Heinemann companies will focus on the concept of a "local sense of place", which has already been implemented successfully at the Heinemann airport shops around the world. Caribbean themes will be reflected in the shop architecture for the vessels sailing US routes. Colourful worlds inspired by the turquoise sea, white sand and beach verandas will recreate the typical island setting on board.
About Gebr. Heinemann
Gebr. Heinemann is one of the most important players at the international travel market. In Europe, the company is the market leader and the only family company among the global players in this sector. As a retailer, the company currently operates over 1,000 shops in over 100 countries. In retail, Gebr. Heinemann is active in a total of 77 airports in 28 countries with more than 300 Heinemann Duty Free & Travel Value shops, license-managed brand boutiques and concept stores.
Heinemann Americas is a subsidiary of Gebr. Heinemann and was established in 2013 in Miami as a gateway that aims to collaborate with local partners, capitalizing on significant mutual growth opportunities. The company's strategy for long-term partnerships within the cruise line industry is based on the vision of turning shops into great holiday shopping experiences on the world's oceans. Customers benefit from logistical expertise as well as a range of services such as assortment management, store layout and design, marketing and staff trainings.
Heinemann Asia Pacific is a subsidiary of Gebr. Heinemann and was established in 2010 to represent the group in the Asia-Pacific region. Rooted in Gebr. Heinemann's legacy, Heinemann Asia Pacific is committed to becoming the preferred partner for landlords, operators and suppliers by offering comprehensive travel retail solutions in the dynamic and diverse Asia Pacific market. From its headquarters in Singapore, Heinemann Asia Pacific maintains business relations across 10 different nations, having established an extensive network spanning from Indonesia to Myanmar. More than 60 staff members, located at the headquarters, collaborate with strong local partners in the distribution and retail fields, capitalising on significant growth on what is currently the world's most dynamic travel retail market.
Press contacts:
Gebr. Heinemann
Lara Vitzthum
Head of Corporate Communications
Nadine Heubel
CEO Heinemann Americas
Contract extension and remodelling for a new shopping experience: Travel Retail Vilnius to operate shops for another six years at Vilnius International Airport
Hamburg/Vilnius, January 9 2018. A new year, a new contract, and soon a new shopping experience as well: Vilnius International Airport and Travel Retail Vilnius are continuing their successful partnership at the airport in the Lithuanian capital. Since 2008, Travel Retail Vilnius has operated ten shops there under the brand "Heinemann Duty Free and Travel Value Vilnius". The Lithuanian company is a wholly owned subsidiary of Gebr. Heinemann, one of the leading companies in travel retail worldwide. As part of the contract extension, the shops will receive a fresh design and surface concept in the coming months, and a completely new shopping experience is being planned for the more than 3.8 million passengers who use the airport every year. They can look forward to an extended product range featuring international and local brands and a larger sales area.
"We are really happy about the contract extension and the good partnership with Vilnius International Airport, which will continue long-term," says a pleased Bernard Schlafstein, Sales Director Russia/CIS at Gebr. Heinemann." In the last ten years, we have invested a lot in the Lithuanian market, including the job market, and we are convinced that we will continue to be able to offer passengers in Vilnius an exciting shopping experience which will also focus on local brands."
"We are very delighted to have Gebr. Heinemann – as one of the world's top airport retail operators – again taking responsibility for our Vilinius Duty Free shops. The Hanseatic company has been our strategic, sustainable and preferred partner of Lithuanian airports already for the last ten years", says Gediminas Almantas, CEO Lithuanian Airports. "Before the end of 2017 Heinemann submitted the best bid for the Vilnius airport duty free operation, including a sensational design concept. The proposal includes the extension of the commercial area up to 1,500 square metres and substantial improvement of both retail facilities and quality at Vilnius airport for the next six years."
Travel Retail Vilnius currently has ten shops distributed over a total of 1,060 square metres at the capital's airport. In future, it shall have six shops spread across 1,500 square metres. A large walkthrough shop and a shop in the non-Schengen area will be built. They should be finished by May 2018. Four additional shops in the Schengen area will be enlarged and receive a new look. Other areas currently in use shall no longer be used. "Heinemann Duty Free and Travel Value Vilnius" will offer the complete range of products from perfume and cosmetics to tobacco goods, sweets, liquors and accessories. As before, customers will also find a large selection of popular local brands in the shops.
The contract with Vilnius International Airport was extended following the opening of three new "Heinemann Duty Free and Travel Value" shops at Kaunas Airport in the summer of 2017. This year, Travel Retail Vilnius is thus extending its presence in Lithuania to a total of about 1,900 square metres.
Press contact:
Lara Vitzthum
Head of Corporate Communications
Telephone: +49 40 3010-23849
There is no better way of carrying responsibility: with the "Reusable Trend Bag by LOQI" in a unique design, Heinemann Duty Free is offering an elegant alternative to plastic bags
Hamburg, 11. December 2017. Duty Free shopping is one of the pleasures of travelling. In contrast, however, Heinemann Duty Free and its conscientious customers are experiencing increasing displeasure over disposable plastic bags that are harmful to the environment. Therefore, some demanding criteria have been defined in the search for reusable alternatives: they should be appealing, modern and stylish, should offer benefits beyond those of a standard carrier bag and must comply with international hand baggage standards. A convincing solution has been found: since November 2017, customers have been able to purchase the environmentally-friendly "Reusable Trend Bag by LOQI", at all 14 Heinemann Duty Free sites in Germany and Austria, as well as at 9 international sites, such as Istanbul, Copenhagen, Budapest and Bologna for the price of 4.90 euros.
"Our aim is to massively reduce the use of plastic bags in our airport shops. We know that our customers enjoy making spontaneous purchases and need sturdy options for carrying their items home. With its 27-centimetre-long carrying strap, the LOQI bag can be carried comfortably on the shoulder: this is particularly advantageous when you've just bought a bottle of wine or spirits. We hope we will, in future, be able to inspire even more customers to go for this hip, reusable bag," says Jens Wolf, Director Retail Sales Europe at Gebr. Heinemann.
Cosmopolitan look – versatile use
The high-quality, foldable etui bag was designed specifically for Heinemann Duty Free and was produced by the known bag manufacturer LOQI, who has a long-standing travel retail partnership with Gebr. Heinemann. There are two models available, each with two different "Travelling Faces" designs on both sides: artistically altered portraits of people from different ethnic backgrounds with their gaze directed on the horizon; guiding the emotions towards that relaxed holiday feel. The design is a commitment to cultural diversity and a sustainable environment, which underpins the cosmopolitan aspirations of Heinemann Duty Free. "We made a conscious decision to go for a cooperation with a brand-name producer, so that the quality and design would ensure the long-term use of these bags," says Jens Wolf.
A LOQI bag weighs in at just 55 grams, however, it can easily handle weights of 20 kilograms. The bag measures 50 by 42 centimetres, but can be folded to be much smaller. It is waterproof, robust, washable, chemical free and OEKO-TEX® certified. And it isn't just helpful for your shopping: the stylish shoulder bag is also an on-trend accessory for when taking a stroll, or a useful beach bag.
50 percent reduction in plastic bags
The trend bag received a positive welcome from Heinemann Duty Free customers. Steffen Jopp, Managing Director Heinemann Duty Free in Berlin, reports: "With the introduction of the chargeable, disposable bags in our shops, we have been able to considerably heighten our customer's ecological awareness and significantly reduce the use of plastic bags. With the LOQI bag, we now have a really cool alternative that we are able to offer our customers at an attractive price. This is incredibly important in a hip city such as Berlin. Our employees are also enthusiastic about this trend bag as an environmentally-friendly alternative, and have been working with great commitment to ensure the bags sell well; they have made a very good start, even in these first few days".
As a business that is committed to sustainability, Gebr. Heinemann has set itself the aim of reducing the use of plastic bags to the absolute minimum: and with a 50 percent success rate are well on their way to achieving this. Since January 2017, all disposable bags at Heinemann Duty Free in Germany and Austria have been chargeable. The proceeds from sales have been donated to OceanCare, a marine conservation organisation, who are committed to combating plastic waste in the world's oceans among other causes.
The principle of the reusable shopping companion is not new at Heinemann Duty Free: passengers have already been able to purchase sturdy, reusable bags made from 50 percent recyclable materials as an environmentally-friendly alternative to disposable bags for two euros. The foldable LOQI bag now designed for Heinemann is another step forward for environmental protection, and at the same time a stylish addition to the range.
Press Contact:
Julia Grobecker
Corporate Communications
Telephone: +49 40 3010 2186
Augmented Reality in Travel Retail: Heinemann is enchanting passengers at Berlin's Schönefeld Airport with a virtual experience competition
Hamburg/Berlin, 5 December 2017. In the run-up to Christmas, online and offline shopping are being merged into a particularly holistic shopping experience for passengers at Berlin's Schönefeld Airport. With the aid of an Augmented Reality App, Heinemann Duty Free is offering from 3rd to 24th December an opportunity to save money in the form of a game and, with every bit of fun and a little rivalry, to win an immediate discount on their purchase. With the Augmented Reality promotion, Heinemann Duty Free is one of the front runners for the new technology in airport retailing.
"We want to offer passengers in the capital city a unique shopping experience on a completely new level. The boundaries between online and offline shopping are becoming increasingly blurred and at the very latest, since the hype about "Pokémon Go", the mixing of virtual and real world is a term understood by most people," says Steffen Jopp, Managing Director of Heinemann Duty Free in Berlin. "It is our ambition that we are creating an insight into the virtual world for our international customers in game form. With the App, we have our finger on the pulse and are demolishing the bridges between both worlds."
High yield: Burst balloons bring an immediate discount of up to 20 percent
For the promotion during the run-up to Christmas, a lively promotion area is created in the Duty Free shop. Promoters will encourage customers actively to join in the game, will explain it and provide the customer with an iPad. Here, on one hand they see the real image of the shop and on the other red air balloons visible for them only on the display. Within 30 seconds, they must burst as many of these as possible by "virtual contact" with the iPad. The more balloons they "kill", the higher is the value of the coupon they win. Gamers can win a discount of up to 20 percent on their purchase by taking part. The lucky devil who in each case has burst the 1000th balloon will be particularly happy - an extra gift card valued at 100 euros is waiting for him. The live image from the iPad will be transferred via AppleTV on to the promotion screens in the shop, so that each customer in the shop can join in the fun and perhaps even develop a taste for it.
SchönenbergFilm GmbH developed the App for Heinemann Duty Free. Flughafen Berlin Brandenburg GmbH (FBB) offered Heinemann Duty Free a lot of encouragement in turning the idea into reality. Accordingly, FBB will publish the promotion both on its social media channels and in its own App.
Already, the signs are that the virtual shopping experience in Berlin-Schönefeld will be a success. Consequently, the high potential of individual Augmented Reality experiences will in future be expanded to other Heinemann Duty Free sites.
Press Contact:
Julia Grobecker
Corporate Communications
Telephone: +49 40 3010 2186
New non-Schengen Heinemann Duty Free Shop at Oslo Aiport
Oslo, 1 November 2017. Gebr. Heinemann with their Norwegian joint venture Travel Retail Norway (TRN) opened a new 300 square meter duty free store in the non-Schengen area of Oslo Airport on Tuesday. 2,000 articles and attractive opening hours will make this shop another hit at Oslo Airport. "As Oslo Airport has grown as a hub in the Nordics, we have seen a need for a shop in the non-Schengen area. We know this shop will be greatly appreciated from the travelers and a commercial success," says Managing Director of TRN, Håkon Fjeld-Hansen.
The new Heinemann Duty Free Shop of 300 square meters in the non-Schengen area offers a wide range of products. The shop will sell Norwegian duty free goods with a total of 1,200 articles of perfume and cosmetics as well as 800 articles of alcohol, tobacco and sweets.
"We know many travellers want to get past the passport control as fast as possible, and therefore not stop in our other departure stores. But once they are inside the non-Schengen area they will now be able to shop with a steady pulse and assurance they will be able to board the airplane," says Fjeld-Hansen.
Press Contact:
Travel Retail Norway
Haakon Dagestad
Head of Communications
+47 99 79 88 04
Gebr. Heinemann
Julia Grobecker
Corporate Communications
+ 49 40 30 10 21 86
New Heinemann Duty Free and Travel Value shops at Avinor Bergen Airport
Bergen, 17 August 2017. Today, the new Heinemann Duty Free arrival shop as well as a new Travel Value shop at Avinor Bergen Airport opened. The overall arrival retail space now adds up to 1,100 square meters, which is more than twice the size of the former arrival store. The two new shops were constructed in conjunction with the expansion of the Terminal 3 of Bergen Airport.
Travel Retail Norway AS (TRN) and Gebr. Heinemann are delighted to finally have an arrival store in Bergen that is suited for the large increase of passengers the airport has seen over the last years: "Bergen Airport will now have a large arrival store with a great variety of products. We have been waiting for this for a long time, and are looking forward to greeting and serving all our customers in the new shop", says CEO of TRN, Håkon Fjeld-Hansen.
The area of the former Duty Free arrival store at Bergen Airport covered merely 400 square meters, and it was only used by arriving passengers from non-Schengen countries. The size of the new Duty Free arrival shop provides more space for customers, reduces congestion and accommodates a wider range of goods. "Our store in Bergen used to be for both arriving and departing passengers. By separating them – as we already do in Oslo – we will now be able to tailor the shopping experience to the different needs that our customers have. This has proven to be a success in Norway with Oslo as one of the world's biggest arrival Duty Free stores", says Fjeld-Hansen.
The new Travel Value shop of 230 square meters will offer a wide range of products from perfume and cosmetics to sunglasses as well as other fashion and accessories. The store will have the newest design from Heinemann Duty Free with consideration of local design and architecture in Bergen. This concept has been a commercial success in Oslo and Trondheim, and TRN and Gebr. Heinemann are certain it will be a success in Bergen as well.
Highlights of the new improvements in the new Duty Free shop at Bergen Airport:
- Designated arrival store for all passengers at Bergen Airport
- Far wider cosmetic range for women with 76 different brands
- Significantly better wine selection, with 75 additional wines and a total of 430 wines
- 58 types of beer
- More local and ecological products
- Designated area for gifting
- More Norwegian quality products
TRN will invest a total of approximately NOK 40 million in duty free and travel value at Bergen Airport in connection with the expansion of the airport. In addition to the two new shops in the new Terminal 3, TRN and Gebr. Heinemann operate a Duty Free departure shop in Terminal 2.
Press Contact:
Travel Retail Norway
Haakon Dagestad
Head of Communications
+47 99 79 88 04
Gebr. Heinemann
Julia Grobecker
Corporate Communications
+ 49 40 30 10 21 86
Heinemann and James Richardson Joint Venture wins LTPCC Contract at Ben Gurion International Airport
Tel Aviv, 9 August 2017. The James Richardson Heinemann Joint Venture is pleased to confirm that it has been today awarded the LTPCC Contract at both the T3 and T1 terminals at Ben Gurion International Airport. The awarding of the contract means that James Richardson will continue to operate at Ben Gurion for another ten years. For the first time James Richardson welcomes Heinemann as its partner in the business. Gebr. Heinemann is the fourth largest Duty Free operator in the world, market leader in Europe and, together with James Richardson, the only family companies among the global players in this sector.
Garry Stock, Chairman, Duty Free of James Richardson said, "It has always been our intention to stay at Ben Gurion Airport. James Richardson has a long and proud history in Israel and we are thrilled to be extending this in the future".
On the partnership he said, "Heinemann will bring know-how gained from its presence in many European and other markets to further strengthen the JR Israel business". Raoul Spanger, Executive Director Gebr. Heinemann, comments: "No one knows the Israeli travel consumer better than James Richardson, and we are very happy and confident that together we can further develop the business at Ben Gurion". Both partners indicated that they are looking forward to further improving the highly regarded duty free experience enjoyed by Israeli and tourist travellers at Ben Gurion. The objective will be even better value and an enhanced shopping experience.
About James Richardson Group
James Richardson entered the duty free in 1972 and in Israel in 1988.It operates in Israel, Australia, New Zealand and Tahiti.James Richardson is widely regarded as the expert in Duty Free in Israel and respected amongst the industry.
Press contact:
James Richardson Group
Ynon Harel
CEO Harel Moradi
+972 52 26 88 111
Gebr. Heinemann
Lara Vitzthum
Head of Corporate Communications
+49 40 3010 23849
Pilot project on environmental protection: 50 per cent reduction in plastic bags and 180 per cent increase in reusable bags
Hamburg, 2 August 2017. The United Nations held its first Ocean Conference this year. More than 190 member states declared various measures to protect the oceans. At the beginning of this year, Gebr. Heinemann and OceanCare launched a joint initiative to reduce plastic waste in the world's oceans. By paying a contribution of 30 cents for each single-use disposable bag at all 14 German and Austrian Heinemann Duty Free sites, passengers from all over the world are made aware of the environmental pollution issue. As a more environmentally friendly alternative to the plastic bag, passengers can purchase reusable bags with a 50 per cent recycling part for 2 euros. These are ideal for use as shopping bags for holiday purchases or beach bags.
Heinemann Duty Free customers are happy to give up using plastic bags
Passengers have been very accommodating of the change seen in the Heinemann Duty Free shops and are happy to give up single-use disposable bags. As a result, the number of plastic bags sold has fallen by some 50 per cent, while sales of reusable bags have increased by around 180 per cent.
OceanCare uses resources for marine life rescue projects and to reduce plastic waste
"Our aim was to massively reduce the use of plastic bags. However, we know that customers in the Heinemann Duty Free shops enjoy making spontaneous purchases and need additional options for carrying them. By cooperating with OceanCare, we are raising our customers' awareness of the problems that exist in our oceans and are ensuring that the proceeds we receive through the sale of plastic bags go towards protecting our seas," says co-owner Claus Heinemann. In the first half of 2017, a total of 55,000 euros was collected from all participating Heinemann sites for OceanCare projects.
The donation is being invested in areas including the rescue of marine animals and environmental education. For many years, OceanCare has been supporting, for example, the British Divers for Marine Life Rescue, a world leading stranding network for seals, dolphins and whales. OceanCare also raises public awareness around the globe about rethinking how to deal with single-use plastic items. Actions taken by OceanCare include the joint project initiated with the Majorcan organisation Ondine, to develop a three-day education model in Majorca's state schools. As well as the theoretical principles regarding the problem of plastic pollution, students will also get involved in cleaning up beaches. "Every year, some nine million tonnes of plastic waste are released into the oceans. If this continues, by 2050, there could be more plastic than fish swimming in the sea. Gebr. Heinemann has recognised the sign of the times. By reducing single-use disposable bags and supporting our projects, the company is making a significant contribution to protecting the world's oceans," states Vera Bürgi, Managing Director of OceanCare.
Other Heinemann Duty Free Shops to follow suit
The project is already a success for marine conservation. For this reason, following the pilot phase in Germany and Austria, it will also be rolled out in the medium term to other international Heinemann Duty Free sites. "Due to the positive reception of these measures by our customers in Germany and Austria, we are currently looking to extend this to other Heinemann shops throughout the EU. In connection with this, we are also working on a fashionable, reusable bag, to be made available at all Heinemann sites in the second half of 2017. We hope this will enable us to convince even more of our customers to use reusable bags, thus further reducing the use of plastic bags," says Jens Wolf, Director Retail Sales Europe at Gebr. Heinemann.
About OceanCare
The Swiss non-governmental organisation has campaigned for sea creatures and the oceans worldwide since 1989. Using research and protection projects, environmental educational campaigns as well as intensive input in international bodies, the organisation is taking concrete steps towards the improvement of living conditions in the world's oceans. OceanCare has been recognised by the United Nations Economic and Social Council as a special adviser on marine conservation. The organisation is also part of the UNEP Global Partnership on Marine Litter.
Press Contact:
Julia Grobecker
Corporate Communications
+49 40 3010 2186
For questions on the subject of marine conservation:
OceanCare / Vera Bürgi
Managing Director
+41 44 780 66 88
Heinemann celebrates an exciting new shopping experience for travellers at Kaunas Airport
Kaunas, 13 July 2017. Yesterday, Gebr. Heinemann and Travel Retail Vilnius opened two brand new Heinemann Duty Free and Travel Value shops in the Schengen terminal at Kaunas Airport. A third shop in the Non-Schengen terminal will be opened in August, completing a total retail space of 370 square metres. Bruno Kaspar, Director Kaunas Airport, Claus Heinemann, Co-Owner Gebr. Heinemann, Peter Irion, Executive Director Distribution Gebr. Heinemann, and Bernard Schlafstein, Area Sales Director Russia/CIS Gebr. Heinemann, proudly celebrated the opening together. Kaunas is the second largest city in Lithuania. The airport is an important hub for Ryanair and Wizzair and a starting point for business travellers, tourists and expats.
Bruno Kaspar, Director Kaunas Airport: "Kaunas airport is delighted to have Gebr. Heinemann – as one of the world's top airport retail operators – taking responsibility for Kaunas Duty Free shops. The construction of a modern walk-through airport retail area in Kaunas and the investment of Heinemann in the three separate airport retail areas, coupled with Heinemann's long airport experience, will provide our passengers with a high quality shopping experience. I am looking forward to having a long and fruitful cooperation with Gebr. Heinemann and the Heinemann team in Lithuania. "Bernard Schlafstein, Area Sales Director Russia/CIS Gebr. Heinemann, added: "Gebr. Heinemann has been operating the Duty Free and Travel Value shops at Vilnius airport since 2008 and developed a very good cooperation with the Lithuanian airport authorities. We have been through difficult years together, in particular when Lithuanian Airlines stopped its operations in 2009, but were always determined to play an active role in travel retail in Lithuania and are glad to see that the passenger traffic has recovered well. We are delighted that our company was chosen to build and manage the travel retail space at Kaunas airport and convinced that we will be able to offer an exciting shopping experience to travellers through Kaunas. We hope that this new opening in Kaunas will allow us to further strengthen our presence in Lithuania."
Local expertise combined with a selection of international and regional bestsellers
The three Heinemann Duty Free and Travel Value shops are designed and built as a walk-through concept, following highest quality standards. For all construction works Heinemann appointed local Lithuanian companies in order to show the high commitment in the region. 17 employees were hired for the shop operations at Kaunas Airport. They work in close cooperation with the team of 68 people at Vilnius Airport, where Travel Retail Vilnius, a 100 per cent subsidiary of Gebr. Heinemann, also operates nine Heinemann Duty Free and Travel Value shops.Passengers at Kaunas Airport may choose from an excellent assortment which covers international bestsellers from all categories including accessories. Additionally, there is an attractive selection of local highlights from the spirits, sweets and fine food categories. Even before getting to the destination of their dreams or the next business meeting, customers can discover the "crazy lazy summer feeling" thanks to the special summer offers, which are available until the end of August.
Press Contact:
Lara Vitzthum
Head of Corporate Communications
+49 40 3010-23849
Logistics premier in Oslo: Gebr. Heinemann has launched the world's first driverless transport system (SAGV) at an airport
Oslo, 4 July 2017. There are 500 metres of distance across multiple levels separating goods receipt at Oslo Airport from the two Heinemann Duty Free Shops located in the departure area of the international terminal. The shops are operated in a Norwegian joint venture in which Gebr. Heinemann has a 50 per cent stake. As part of the terminal expansion completed this spring by airport operator Avinor, the travel retailer doubled its sales area in Oslo. Now Gebr. Heinemann is using a tailored transport solution to supply its shops: the world's first "driverless transport system" at an airport. In addition to a high level of efficiency, reliability and flexibility, this system uses special technology to ensure compliance with the "secure supply chain". This was a central requirement for Gebr. Heinemann, which as one of the top players on the international travel retail market also has a global logistics network. The company has invested almost one million euro in the ground breaking project.
Together with its project partner E&K Automation, the industrial engineering team at Gebr. Heinemann logistics conceived of this new transport system based on the needs of the Heinemann Duty Free Shops and the infrastructure of Oslo Airport. As experts in automated, laser-controlled AGVs (Automated Ground Vehicles), E&K Automation configured the forklifts for the system. Gebr. Heinemann was responsible for the overall concept planning and for the software with requirements for steering, navigation and safety that made an AGV into an SAGV, a Secured Automated Ground Vehicle, – the first of its kind.
The two new Duty Free Shops in the departure area of the airport – now supplied by the SAGVs – have an area of 4,600 square metres and are continually supplied with around 11,000 articles such as cigarettes, confectionary, wine and spirits, perfume and cosmetics as well as accessories.
Large volumes of goods and long distances are a job for SAGV
"We developed the SAGV solution for Oslo because of the demanding logistical requirements there and because the airport meets the structural requirements for this kind of innovative system," explains Marco Rebohm, Director of Logistics at Gebr. Heinemann. "Every day we move a large volume of goods over the long distance of 500 metres and across different levels. We adapted the SAGV to this requirement. This increases our productivity and ensures the secure supply chain from the logistics centre to our shops. It also spares our employees particularly physically demanding work. We were able to incorporate their know-how into our technical planning and they can now take on new assignments in the shops and providing service to our customers."
Up to nine lorries with goods from the Gebr. Heinemann logistics centre in Hamburg-Allermöhe are delivered to Oslo Airport every day. The articles which are pre-commissioned on pallets, are manually unloaded at goods receipt and brought to 18 storage spaces equipped with sensors. These sensors then send a signal to the SAGVs, six of which will be used through the final expansion stage. The specially designed transport control system maintains constant contact with the vehicles at every point in the system. This ensures both optimal transport processes and the flow of materials. After receiving the signal, the SAGVs pick up the goods and bring them to the shops where they are unloaded at a holding area by employees and brought to the sales area.
In order to increase reliability, particularly regarding adherence to delivery schedules, the SAGVs' transport control system is also equipped with bottleneck resources on the transport route. This means that the vehicle is networked via its software with the lift and security gates. Both are located in the logistics structure away from the area accessible by passengers, and are used by both employees and vehicles alike. These bottleneck resources will be reserved with priority for the SAGV when necessary.
Sensor light grids protect goods in the secure supply chain
The pallets on the SAGV are protected by an innovative sensor solution with a 360 degree light grid around them that detects and reports any access to the goods during transport through the supply channels. If access is reported, the SAGV moves to one of the control points on the route so that the appropriate measures can be taken by a specially trained employee. The secure supply chain is ensured between the Gebr. Heinemann logistics centre in Hamburg to the Heinemann Duty Free Shops at Oslo Airport.
Now that the SAGV transport system has been successfully introduced at an airport, the Gebr. Heinemann logistics team are already planning the next steps. Marco Rebohm looks ahead: "By the end of the year, we will also supply the Heinemann Duty Free Arrival Shop via the SAGVs." The newly opened shop, expanded to a surface of 4,000 square metres last year, is the world's largest Arrival Duty Free.
"Gebr. Heinemann has extensive experience in innovative logistics. We use standards like the newest developments in technology and digitisation and are able to do this in our projects with our own engineers and technicians. This allows us to develop individual, effective and specialised solutions for the airports where we operate," adds Marco Rebohm.
Press Contact:
Lara Vitzthum
Head of Corporate Communications
Tel: +49 40 3010 23849,
Heinemann opens new Travel Value & Duty Free Shop at Bratislava Airport
Bratislava, 13 June 2017. Bratislava Airport and Gebr. Heinemann are proud to announce today's opening of a new Heinemann Travel Value & Duty Free Shop in the non-Schengen departure area of Bratislava Airport. On a shop floor of 160 m² Heinemann offers a comprehensive range of local and international products from all assortment categories such as perfume and cosmetics, spirits, wine, tobacco products, toys and confectionery.
"I am proud to be partner in a business relationship with Bratislava Airport since 2007. Extending our business with the new shop gives us the opportunity to serve all departing passengers from Bratislava to Russia, Turkey or Egypt – just to mention a few destinations", says Fritz Janach, Retail Manager of the Heinemann Travel Value & Duty Free Shops in Bratislava.
"Heinemann is for us a stable, long term and fair partner. We highly appreciate the mutual cooperation. We very much welcome the opening of a new Duty Free Shop that will expand the offer of duty free products for our passengers in the non-Schengen area", said Bratislava Airport CEO Jozef Pojedinec during the opening.
Unbeatable offers from the most popular brands under one roof
The new Heinemann Travel Value & Duty Free Shop is modern, bright and well supplied, offering customers great shopping experiences and savings. Changing monthly special offers and seasonal or themed campaigns provide special surprises. "In this shop we focus above all on our great prices. Passengers will find unbeatable offers from the most popular brands under one roof", says Fritz Janach. "We are very pleased to be able to launch this concept together with Bratislava Airport."
Excellent basis for further passenger growth
Heinemann is once again on the road to expansion: Bratislava Airport serves 1.7 m passengers. With the new shop in the non-Schengen area, Heinemann is now able to serve all passengers departing from Bratislava. Together with the 350m² Heinemann Travel Value & Duty Free Shop in the Schengen area, the new shop is a perfect basis to meet the future passenger growth which is expected during the next years.
About Bratislava Airport
Bratislava Airport is the biggest international airport of the Slovak Republic. It is located 9 km far from the city centre. Bratislava Airport handles approximately 1,75 million passengers yearly, handles approximately 23 000 tons of cargo and records 26 000 aircraft movements. The history goes back into 1947-48 when the airport construction begun. Regular air traffic operation was launched in 1951. Five air carriers operate to/from Bratislava Airport regular flights – Ryanair, Wizz Air, Pobeda, flydubai, Czech Airlines. Seasonal scheduled or charter flights are operated by Travel Service/Smartwings, Air Cairo etc. Bratislava Airport offers 44 regular routes to 41 destinations in 22 countries in Summer 2017.
Press contact:
Julia Grobecker
Corporate Communications
+49 40 3010 21 65 2
Precision landing in paradise: Gebr. Heinemann is the exclusive supplier for Mauritius Duty Free Paradise
Mauritius, 2 June 2017. At the end of last year Mauritius Duty Free Paradise (MDFP) put out an official tender, as part of a reorientation, to supply the airport shops that it runs and those on Rodrigues: Gebr. Heinemann, one of the top players on the international travel retail market and the only family-run business among the global players, has convinced MDFP with reliability of supply, the pricing and the range of services. Above these, the shop conversions, logistics and compliance, marketing and promotions, assistance with merchandising – with the corresponding training – and, last but not least, the work Gebr. Heinemann puts into formulating growth strategies for their partners, were key factors for MDFP´s decision to choose the German company.
The new exclusive contract will run from the summer season for a period of three years and will cover the LTC and P&C product groups and their associated sub-groups.
Rakesh Ragoobeer, CEO of MDFP: "'The Mauritius Duty Free Paradise Co Ltd is glad and feels proud to appoint Gebr Heinemann as their main distributor for its international shops based at SSR International Airport, Mauritius. MDFP is convinced that with 138 years of experience of GH in the travel retail business will definitely help to enhance the level of service of our customers; and, ultimately bring the required services to sustain our business growth."
"We are looking forward to a successful collaboration with Mauritius Duty Free Paradise Co. Ltd to make this supply contract a success for all parties involved", adds Stephan van Groningen Director Sales of the Distribution Department for Benelux & Africa at Gebr. Heinemann.
Press Contact:
Lara Vitzthum
Head of Corporate Communications
+49 40 3010-23849
Continuing successful collaboration: Gebr. Heinemann Retail ApS and Copenhagen Airports A/S extend concession agreement early
Copenhagen, 25 April 2017. 10 years of successful collaboration between Gebr. Heinemann, that operates six tax-free shops with a total area of approx. 3,600 m² at Copenhagen, and Copenhagen Airports A/S, are being continued: Thomas Woldbye, CEO of Copenhagen Airports A/S, as well as Raoul Spanger, Executive Director Retail at Gebr. Heinemann, today signed the early agreement extension for an additional 5 years prolonging the cooperation from 1 March 2018. Initial exploratory negotiations had already begun in good time to clarify options for extending the agreement early, which officially runs until February 2018, in light of long-term infrastructure plans on Copenhagen Airport. These talks came to a successful conclusion.
"I'm delighted that we have attained this early agreement extension, as it not only highlights our partner's trust in us, but it also reflects the success of our company, as well as our brand at the Copenhagen site", said Raoul Spanger, Executive Director Retail at Gebr. Heinemann. "In this respect, we will start converting our main shop in Terminal 2, which will be a benchmark for modern duty free shops with a completely new design and an even stronger presence for our focus on 'Local Sense'." Chief Commercial Officer, Peter Krogsgaard, from Copenhagen Airport is also pleased with the continued collaboration: "A new prolongation with Heinemann allows us to plan our current airport development, which is needed to serve our growing passenger numbers and to offer our passengers the very best of airport retail. It is a pleasure to prolong a fruitful partnership that will secure our passengers the best retail solutions, newest brands and with guaranteed savings."
On 1 March 2017, Gebr. Heinemann Retail ApS celebrated its 10-year anniversary at the Copenhagen site, which employs around 350 employees.
Gebr. Heinemann Retail ApS
The six Tax Free shops* at Copenhagen Airport are managed by Heinemann Retail ApS, a wholly owned subsidiary of Gebr. Heinemann SE & Co.KG. The Copenhagen outlets have been operated by Gebr. Heinemann since March 2007. The last contract for the concession at Copenhagen Airport with a term of five years came into effect on1 March 2013.
*Main shop (2,600m²), pier shop A (175m²), pier shop B (200m²), pier shop C (expanded from 100m² to 260m²), Terminal 3 shop (160m²) and Arrival Shop (126m²)
About Copenhagen Airports A/S
Copenhagen Airports (CPH) owns and operates the airports in Copenhagen and Roskilde. In 2016, more than 29 million passengers traveled through CPH. More than 23,000 people work at airlines, handling companies, shops, restaurants etc. at the airports. The 2,500 employed directly by CPH work with everything from security, construction and cleaning to the development of air routes and service to passengers and airlines. CPH's strategic target is to maintain and develop the position as the Gateway to Northern Europe. Our goal is to reach 40 million passengers per year.
For further information, please visit www.cph.dk
Press Contact:
Lara Vitzthum
Head of Corporate Communications
+49 (40) 3010-23849
Gebr. Heinemann: corporate balance and global growth
Hamburg, 11 April 2017. In an overall satisfying 2016 financial year, Gebr. Heinemann achieved corporate balance and growth in the global Duty Free market, managing to offset the strong impact of global political developments on the international travel retail business as much as possible. The company managed to implement this strategy successfully, resulting in a controlled group turnover of 3.8 billion euros*, which equates to growth of +5.6 percent on the previous year. In Europe, the Hamburg-based and family-owned trading company remains the market leader with a market share of nearly 30 percent in the European airport Duty Free market. Allocated into the top three categories, LTC (Liquor, Tobacco, Confectionery) accounted for 58 percent of total sales, followed by Perfume & Cosmetics (31 percent) and Fashion & Accessories (8 percent). In the Asian region, sales increased from 6 percent to 10 percent.
Gebr. Heinemann will place even greater emphasis on global components. The more globally the company is positioned, the better it can offset country-specific risks. Winning the concessions in Sydney, setting up the joint venture with Duty Free International in Malaysia, and the successful retail business at Kuala Lumpur Airport all show what Heinemann is capable of in the Asian/Pacific market. In the USA, Heinemann Americas busily targets different distribution and retail opportunities.
Investment 2017
Gebr. Heinemann is set to continue investing intensively in the travel retail market in 2017. A significant portion of the total investment, which is around 100 million euros, will be spent on the "Istanbul New Airport" project, the further development of the retail experience in Scandinavia and the further digital development of Connected Travel Retail. Another portion will be spent on the organisational optimisation of the company and the corresponding IT infrastructure.
Retail update
The retail business has seen overall growth of 4 percent despite the strong impact of unexpected developments within the political sphere and the global economy. In December 2016, Gebr. Heinemann and Fraport AG agreed on the establishment of the joint venture Frankfurt Airport Retail GmbH & Co. KG (FAR), in which both partners hold a 50 percent share. On 1 January 2017, FAR took over the operation of all 27 Heinemann Duty Free & Travel Value Shops and Concept Stores at Frankfurt Airport. As a premium partner, FAR is the primary and most important supplier on Frankfurt Airport's online shopping platform, which was launched in March 2017. This was an important milestone for the digital strategy of Gebr. Heinemann. From now on, Heinemann's delivery service can be offered on third-party web shops.
At Amsterdam Airport Schiphol, where the concept of a joint venture partnership between Gebr. Heinemann and an airport operator has already proven to be a successful model, the first full year of operations closed having achieved the expected sales figures. The world's largest Arrivals Duty Free shop opened its doors at Oslo Airport in September 2016. It was the first full year of operations for Heinemann Tax & Duty Free at Sydney Airport and a very successful one, with sales of +47 percent proving the effectiveness of this retail concept. Within the Istanbul New Airport project, where Heinemann/Unifree is responsible for the management of 50,000 square metres of retail space, the focus lay on the development of the terminal architecture, integrating luxury brands, two main Duty Free shops and five "villages" with different identities and a diverse range of products on offer.
Distribution update
Despite various market challenges, especially the weakness of the rouble, Gebr. Heinemann can report positive development in the Distribution business overall. In 2016, the company showed double-digit growth, mainly due to the strong growth in the Russian/CIS market. As well as in Russia/CIS, Gebr. Heinemann also showed growth in all other sales channels. Furthermore, supply agreements were concluded with 17 new customers at airports in nearly 20 countries in the African market.
In the Russian/CIS market, Gebr. Heinemann has invested in new business during this tough economic and political phase, especially in border shops in Georgia, Ukraine and Belarus. At Moscow's Sheremetyevo International Airport, the important Terminal D was taken over by the joint venture IDF (Gebr. Heinemann and Sheremetyevo Airport). Retail sales were significantly up on the previous year and were within the planned figures at all locations.
Gebr. Heinemann's goal is to provide a lasting contribution to its customers' long-term success by creating added value for them. Through its global organisation, the company can now offer the same quality of service around the globe to customers who act internationally, such as cruise ship operators and airlines.
Purchasing and logistics update
The company sees potential for growth with a striking product range that is innovative and surprising. There is, for example, the comprehensive "tool box" for Perfume & Cosmetics, which offers new categories, Travel Retail Exclusives, innovative promotion concepts, exclusive perfume collections and commercial niche brands at the right price. Gebr. Heinemann is also advancing the Fashion & Accessories category with even more luxury brands and is increasing its focus on Watches & Jewellery.
In view of the increasing global and multi-channel presence of Gebr. Heinemann, the new Fulfillment Department ensures profitability and customer satisfaction as well as an optimum stock situation. In addition to this, Gebr. Heinemann has initiated the Travel Retail Data Innovation Group (TRDIG) which develops global standards in master data management to enable automation in data exchange between travel retailers and the industry.
In Singapore, the 3PL logistics centre has successfully started operations. It creates ideal conditions for further growth in this important market. For Istanbul New Airport, the layout and the basic concept for warehouse logistics were concluded with Unifree.
Corporate responsibility
In 2017, the "Plastic bag fee for the protection of the environment" pilot project will be tested for one year at 14 German and Austrian Heinemann Duty Free locations. Disposable bags (plastic bags, paper bags, zip bags) are offered at a cost of 30 cents each. As an alternative to disposable bags, Heinemann Duty Free offers high-quality reusable bags at 2 euros each. This is reducing the volume of single-use plastic bags in circulation, while a share of the proceeds from the initiative goes to the marine conservation organisation OceanCare. The initiative has already been very well received by customers, with the figures for March 2017 showing a 400 percent increase in reusable bag sales and a 50 percent reduction in plastic bag consumption.
*As of April 2017: preliminary controlled group turnover of Gebr. Heinemann and affiliates.
Press Contact:
Lara Vitzthum
Head of Corporate Communications
+49 40 3010-23849
Pilot project on environmental protection: Heinemann Duty Free relies on reusable bags and supports the marine conservation organisation OceanCare
Hamburg, 2 January 2017. Palm trees, white sandy beaches and turquoise sea - this is the epitome of a dream holiday for many passengers. However, the oceans and their inhabitants are suffering from increasing plastic pollution. Therefore, last year the European Union demanded an 80% reduction in the consumption of plastic bags by 2020. Gebr. Heinemann is pleased to contribute to this and also wants to make a mark for more sustainability and the reduction of plastic waste. For this reason, since 1 January 2017, we provide disposable bags at all 14 German and Austrian Heinemann Duty Free sites at a price of 30 cents. The proceeds are donated to the international marine conservation organisation OceanCare. As a more environmentally friendly alternative to plastic bags, passengers can purchase reusable bags with a 50 per cent recycling part for 2 euros, which are also suitable as beach bags.
Gunnar Heinemann, co-owner of Gebr. Heinemann: "As a family business, it is in our DNA to think in terms of generations - and thus sustainably. We are happy to get involved where possible. In our shops, we have the chance to draw the attention of customers from all over the world, as well as our employees, to the topic of plastic pollution. We hope that this initiative will greatly reduce the amount of used disposable bags."
Cooperation with the marine conservation organisation OceanCare
The common goals of the cooperation between OceanCare and Gebr. Heinemann are promotion of the conscious handling of resources and a reduction in the consumption of plastic bags at the Duty Free shops. Together with the payment of 30 cents for each disposable bag, that is; all plastic bags, paper bags and ZIP bags, passengers should be made aware of environmental pollution. In the best case, our customers are happy to refrain from using a disposable bag or to opt for a reusable bag. Those who do not want to do without a disposable bag should use it several times and deal with it carefully, and they still make a contribution to global nature conservation since 100% of the proceeds are donated to OceanCare.
However, in this case: The lower the donations, that is, the less the plastic bags provided, the better. "For us, it was very important to establish a direct connection with environmental protection and also to communicate this to our customers", explains Jens Wolf, Director Retail Sales at Gebr. Heinemann and head of the initiative. "Together with OceanCare, we can expand our commitment and therefore decided to support their projects to reduce plastic waste in the oceans, eliminate plastic waste, and save animals that are endangered by plastic waste regardless of the number of plastic bags sold", continued Jens Wolf.
"In light of massive littering of the world's oceans, the joint commitment to a significant reduction of plastic consumption is the order of the last minute. We are delighted that Gebr. Heinemann is taking this initiative, raising awareness among consumers and supporting the company's activities against plastic pollution of the seas so much", said Sigrid Lüber, president and founder of OceanCare, who aims, within relevant bodies of the United Nations and also in numerous field projects, to reduce plastic waste and address the negative impacts on marine species in a specific and solution-oriented manner.
About OceanCare
The Swiss non-governmental organisation has campaigned for sea creatures and the oceans worldwide since 1989. Using research and protection projects, environmental educational campaigns as well as intensive input in international bodies, the organisation is taking concrete steps towards the improvement of living conditions in the world's oceans. OceanCare has been recognised by the United Nations Economic and Social Council as a special adviser on marine conservation. The organisation is also part of the UNEP Global Partnership on Marine Litter.
Press Contact:
Svenja Fischer
Corporate Communications
+49 40 3010 2186
For questions on the subject of marine conservation:
Sigrid Lüber / President, Founder
+41 (0)780 66 88
Fraport AG and Gebr. Heinemann join hands for excellent Travel Retail experience and set up the joint venture "Frankfurt Airport Retail GmbH & Co. KG"
Frankfurt/Hamburg, 14 December 2016. Gebr. Heinemann SE & Co. KG and the airport operator Fraport AG have agreed on the establishment of the new joint venture "Frankfurt Airport Retail GmbH & Co. KG" (FAR) in which both partners are taking a 50-percent share. Both partners are pleased to announce that their joint venture will take over the operation of all 27 Heinemann Duty Free & Travel Value Shops and Concept Stores at Frankfurt Airport starting 1 January 2017.
Right from the start, passengers can enjoy a new shopping service: as a premium partner and first provider on the Frankfurt Airport online platform, the new company will also offer not only a reservation option but also a home delivery option for the tempting goods from the Heinemann Duty Free & Travel Value Shops. Passengers can order all goods online before their journey and have them delivered to their homes. Heinemann already knows about the interests of around 500.000 members of their customer excitement programme "Heinemann & Me". The new platform enables FAR to build joint customer data to further optimise the travel retail experience according to the customers' needs.
"The joint venture paved the way to react jointly and optimally to future developments in the international travel retail market and to the changing needs and demands of travellers, including the flourishing area of e-commerce. To Fraport we are connected by an outstanding, long-term collaboration that has existed since 1972 and has consistently been based on innovation, and we are delighted to be able to continue on with this in the highly promising joint venture," says Raoul Spanger, Executive Director Retail and HR at Gebr. Heinemann.
Karl-Heinz Dietrich, Senior Executive Vice President Retail and Real Estate at Fraport AG, welcomes the decision for both companies to collaborate: "Thanks to the close cooperation and bundled expertise, we expect to further strengthen the retail business at Frankfurt Airport. With this decision, Fraport is taking on a portion of the commercial risk. This also opens up an opportunity for us for more profound value creation."
Gebr. Heinemann is thus bringing all some 750 employees into the new company. The existing employment contracts will remain valid. The Management of the new company will be taken on by Johannes Sammann (Gebr. Heinemann) and Georg Fuhrmann (Fraport AG). Johannes Sammann has an extensive knowledge of the Travel Retail Business. Since 2012 he has been responsible for the Retail Management of the Heinemann Duty Free Shops at Frankfurt Airport. Georg Fuhrmann, a retail expert, has previously been responsible for Commercial Retail Management at Frankfurt Airport.
Fraport AG – which ranks among the world's leading companies in the global airport business – offers a full range of integrated airport management services and boasts subsidiaries and investments on three continents. The Fraport Group generated sales of €2.6 billion and profit of about €297 million in 2015. In 2015, some 111 million passengers used airports around the world in which Fraport has more than a 50 percent stake. In its Mission Statement, Fraport places the focus on customers. The Group's commitment to ensuring a "good trip" to all passengers and travelers is also reflected in the corporate slogan: "Gute Reise! We make it happen". This commitment applies to all of Fraport's business activities and services both at Germany's largest aviation hub in Frankfurt and the Group's airports worldwide.
Press contact:
Fraport AG
Angelika Heinbuch Phone
Corporate communication
+49 69 690-28417
Press office
60547 Frankfurt am Main
Gebr. Heinemann
Lara Vitzthum
Head of Corporate Communications
+49 40 3010 23849
HEINEMANN & ME loyalty programme lands at Sydney International Airport – rewarding a lucky customer with a Porsche Cayman
Sydney, 9 December 2016. In April our customer loyalty programme "HEINEMANN & ME" launched in Sydney. To support its launch, HEINEMANN sought to create a lively atmosphere within the shop to celebrate the core of the programme, our customer. Anyone who signed up to HEINEMANN & ME between 27th April – 30th September at Sydney Airport went in the running to win a Porsche Cayman. The highly covetable prize was showcased for the promotion period on the shop floor in Terminal 1, which is also the world's largest airport duty free shop.
Lucky winner Gillian from the Central Coast NSW couldn't believe it when Constantin Wiesmann, Managing Director at Heinemann Australia, handed over the keys to the Porsche Cayman. Gillian was arriving home from her first overseas vacation in Bali when she signed up to HEINEMANN& ME and entered the competition. She was travelling with her fiancé, and both had very recently bought a new home.
Gillian was not the only winner – new HEINEMANN & ME members were spoiled with a range of discounts as well as the opportunity to participate in a spinning wheel promotion with additional in-store discounts & rewards. The total prize pool including the prestigious Porsche was over $ 130,000 AUD. Over the promotion period, more than 20,000 new HEINEMANN& ME members were registered.
"Overall it was a highly successful start to our loyalty programme here in Sydney. I would like to thank all our involved colleagues for the joint success. Being a newcomer in the Australian retail market, we are looking at all opportunities to build a relationship between HEINEMANN and the Australian shopper. HEINEMANN & ME is a way for us to show loyalty to our customers, and offer them a programme that benefits them globally. We want to get to know customers and improve the shopping experience constantly," says Constantin Wiesmann.
HEINEMANN wants to deliver the best multi-channel offer
The traveller is at the core of what we do: all our efforts and many of our exceptional services revolve around them and their experiences with HEINEMANN. Whether a traveller prefers to shop at the airport or online or collect pre-packaged goods en route to their destination, HEINEMANN Tax & Duty Free seeks to cater to the individual needs of each traveller – to the satisfaction of around 40 million customers every year.
Our customer loyalty programme HEINEMANN & ME promises not just in-store privileges for HEINEMANN Tax & Duty Free shoppers, but also personalised offers for members based around their home airports. We boast almost 500,000 customers worldwide, who are already taking advantage of this programme, with many being regular customers.
Press Contact:
Svenja Fischer
Corporate Communications
+49 40 3010 2186
New Heinemann Duty Free Shop opens at Avinor Oslo Airport
Oslo, 1. December 2016. On Thursday, 1st of December, Travel Retail Norway opened the brand new Heinemann Duty Free at Avinor Oslo Aiport. The Heinemann Duty Free Shop will be one of two twin store catering to departing travellers. Each store offers great shopping experiences with combined more than twice as much space, brand new concepts like "Gifting" and "Men´s World" and a large number of Norwegian quality products.
Travellers at Oslo Airport will have a completely new and redesigned concept. The new departure shop, located at the new north terminal, takes the natural feel to a whole new level, with amongst other fully grown trees inside the shop. Although the trees won't be installed until early 2017, travellers will immediately see that they are shopping amongst large rock formations.
These are the highlights of the improvements in the new Heinemann Duty Free Shop at the new departures area of Oslo Airport:
- Designated area "Men´s world" with fragrances for men
- Far wider cosmetic range for women
- More local and ecological products
- Designated area for microbreweries
- More Norwegian quality products
The new shop will be 2,400 square meters, which is 500 sqm larger than the size of the current store. The "old" shop was closed down today for rebuilding. When it opens in 2017 there will be almost 5000 sqm of duty free departure shopping at Oslo Aiport, 3000 sqm more than it has been for the last years.
"We are very excited and thrilled of taking the concept of nature even further. We want our customers to have a harmonic shopping experience. We hope they will enjoy the time they spend with us shopping", says Managing Director of TRN, Håkon Fjeld-Hansen.
Raoul Spanger, Executive Director Retail at Gebr. Heinemann, adds: The outstanding and longlasting partnership between TRN and Gebr. Heinemann is based on close contact and commitment. We are happy to open this new Departure Shop in Oslo to our costumers, since it will again contribute to the company's further development and creates a new level of shopping experience that will exceed the Norwegian and international traveller´s expectations even more."
About Travel Retail Norway
Travel Retail Norway has managed DutyFree shops at Avinor's biggest airports since 2005 and is currently present in Oslo, Bergen, Stavanger, Trondheim and Kristiansand. The Norwegian company is a joint venture between the German based family company Gebr. Heinemann and the Norwegian company Norse-Trade. TRN has over 1,300 employees working to conduct responsible sales and provide quality service to travellers at Norwegian airports as well as to exceed the income for Avinor and the Norwegian residents.
Press Contact:
Travel Retail Norway
Haakon Dagestad
Head of Communications at Travel Retail Norway
+ 47 99 79 88 04
Gebr. Heinemann
Lara Vitzthum
Head of Corporate Communications
+49 40 3010-23849
Premiere at Vienna Airport: World's first Heinemann Duty Free Kids Shop opened
Vienna, 1 November 2016. It's a genuine feel-good shop: The world's first Heinemann Duty Free Kids Shop at Vienna Airport. In the plaza of Check-in 2, right opposite the Heinemann Duty Free walk-through, an inspiring world has opened up, attracting children and adults alike, and offering toys and sweets bearing internationally famous brands from Playmobil through to Haribo, as well as plenty of surprises. One of these is particularly colourful: a brick pit full of Lego bricks, where kids can play and build things.
The successful Kids concept of Heinemann Duty Free Shops has been further developed and can now be experienced for the first time in a separate shop: Over an area of around 130 square metres, passengers are met by a bright and inviting ambience, sporting oversize jigsaw pieces in a natural wood look on the ceiling and walls. A stylised tree in the centre evokes memories of playing out of doors and also offers a fun photo image. Children, parents on holiday and all those looking for something to take home for the kids, or who have themselves retained some of the magic of childhood, will find a wide selection of high-quality toy brands such as Steiff, Playmobil, Disney, Lego or Brio, and sweets from Kinder chocolate, through Chupa Chups to Haribo. Since its soft opening in September, special features have been added to the Heinemann Duty Free Kids Shop, the latest being the installation of a brick pit full of Lego bricks.
"The 'Toys' category has grown disproportionately in the Heinemann Duty Free Shops in the last year and still shows great potential. We have picked up on this positive trend and taken the opportunity to open a separate Kids Shop for the first time here in Vienna," explains Kai Langnickel, Managing Director of Gebr. Heinemann Wien GmbH, which operates the shop. "We are delighted that Vienna Airport has welcomed our idea and provided us with a perfect space, right next to our Heinemann Duty Free Shop. The initial passenger response shows that they are impressed by the emotional presentation and the brands on offer."
"We want to make the travel experience a pleasant one for even the smallest passengers at Vienna Airport, and this is why we are providing various services for families with children, such as children's play areas and family security checks. The new Heinemann Duty Free Kids Shop is the perfect addition to this offer. Our partnership with Gebr. Heinemann has been a long and successful one, and we are delighted to be the first in the world to host this innovation," says Julian Jäger, COO of Flughafen Wien AG.
Gebr. Heinemann Wien GmbH has been a concession holder at the airport of Austria's capital city for many years, operating a total of ten shops there.
Press Contact:
Lara Vitzthum
Head of Corporate Communications
+49 40 3010 23849
Top-quality Bordeaux wine "Sichel Family Reserve" exclusive for Heinemann Duty Free Ceremonial handover of the first bottle between the Sichel and Heinemann families
Hamburg, 12 October 2016. At the Hamburg company headquarters, the Sichel and Heinemann families have celebrated the delivery of the "SICHEL Family Reserve" Bordeaux wine, produced exclusively for Gebr. Heinemann by Maison Sichel. The rare wine is now available as a limited edition for EUR 69 per 0.75l bottle in the Heinemann Duty Free Shops in Frankfurt, Oslo and Istanbul as well as in Copenhagen, Amsterdam and in many other locations. Heinemann is the world's first and only retailer to offer this special Bordeaux "Sichel Family Reserve". An exceptionally high content of Petit Verdot grape makes this wine an extraordinary taste experience.
Huge potential for travel retail exclusives in the wine category
In 1980s Gebr. Heinemann was one of the first duty free retailers to add wine to its range. At the time wine was not yet a classic category of the travel retail market. Today, top-quality wine has joined the ranks of such popular trends as "cooking" and "pleasure". This is why Gebr. Heinemann together with some long-standing partners are always on the lookout to create more exclusive products for the travel retail market. Last year Schloss Vollrads, one of the oldest wine estates in the world, produced a sumptuous "1211" Riesling exclusively for Heinemann. This wine is available in the Heinemann duty free shops in Frankfurt, Hamburg and Berlin as well as in Amsterdam, Oslo and Copenhagen for EUR 99. Also, the "1211" is only supplied to some selected top international restaurants, such as "Sky on 57" in Singapore or "Piacere" in Tokyo. "We strongly believe in the future of this category and push it accordingly. Moreover, we attach great importance to the quality of its presentation and its visibility. We also provide professional consultants at our shops. To add to that, our customers are looking for exclusive wines with which to surprise their business partners, friends or just themselves," said Sven Thiele, Buyer Wine, Sparkling Wine & Champagne for Gebr. Heinemann.
Successful long-term cooperation between two family businesses
The handover date for the wine has been a long time in the planning as in October 2016 the companies will celebrate 20 years of successful cooperation. Allan Sichel, Managing Director at Maison Sichel and three of his four brothers handed this special wine over to Claus and Gunnar Heinemann. "We have chosen to offer the small quantity available of our SICHEL Family Reserve exclusively through our very good friends from Gebr. Heinemann - Like us, a family company, driven by strong values of quality, reliability, consistency, respect and friendship", explains Allan Sichel.
Claus Heinemann, Co-Owner of Gebr. Heinemann adds: "Maison Sichel is only four years younger than our company. We do not only share the same values, but also we are both having over 130 years of experience in international trade with premium goods. As a Bordeaux lover, I am especially pleased that we offer such an excellent wine exclusively in our shops."
About "SICHEL Family Reserve" and Maison Sichel
This Margaux wine is a unique blend produced in very small quantities; it illustrates the distinctiveness of the Petit Verdot grape variety. Petit Verdot has been grown in Bordeaux for many centuries; it is fragile and difficult to ripen, the yield per vine must be kept low (three small bunches at the most), timing of harvesting is critical, picking is preferably carried out manually, at the cellar the grapes must be manipulated with great care. It is our belief that the fantastic attributes of good Petit Verdot grapes offer such benefits that it is worth seeking to understand, know and tame this variety, accept the risks involved in growing it to make distinctive and interesting wines. Petit Verdot gives wines a very rich color, good acidity, profound depth and forceful character representing a valuable contribution to the traditional major components which are Merlot and Cabernet Sauvignon. Of course these attributes are only obtained when the grapes are of very high quality. Reaching the required level of maturity can be a real challenge in Bordeaux where the weather is uncertain and unpredictable during the important months of September and October.
Very few growers use Petit Verdot; only 781 hectares are planted in the whole of the Bordeaux region, representing 0.7% of the red grape planted area (106.000 hectares). Proportionally there is a little more in Margaux were it covers 3.9% of the area under vine (61 hectares over a total of 1.563). It is very rare for Petit Verdot to make up more than 5-7% of any finished wine from Margaux.
We like the authenticity and complexity of this grape variety developing a special interest in its cultivation and vinification which is revealed in our special SICHEL Family Reserve. This wine contains 35% Petit Verdot which is exceptionally high, undoubtedly the highest of any Margaux wine, making it a very unique blend.
The Sichel family has been involved in winemaking in Bordeaux since 1883. Forever seeking to improve the expression and appeal of our wines, we like to introduce differences and explore new opportunities of what nature has to offer; combinations in terroir, grape variety, wine making and final blending give us endless possibilities. Maison Sichel is fully owned by the SICHEL family. Brothers, sons and nephews (7 in total) are fully active in running and developing it on a daily basis with a long term perspective. It is almost a century ago when the Sichel family established itself in the Margaux appellation; first with Château Palmer and later with Château Angludet. Find out more on www.sichel.fr
Press Contact:
Lara Vitzthum
Head of Corporate Communications
+49 40 3010 23849
World´s biggest Arrivals Duty Free Shop opens at Avinor Oslo Airport
Oslo, 31 August 2016 – On Thursday, 1st of September, the world's biggest Arrivals Duty Free shop at Oslo Airport will open its doors. The Heinemann Duty Free Shop will offer great shopping experiences with more than twice as much space, brand new concepts like "Gifting", "Eyes, Lips, Nails" and "Men´s World" as well as 700 new products, and a large number of Norwegian quality products.
Travellers at Oslo Airport will have a completely new and much larger shopping experience when Travel Retail Norway (TRN) opens the new Heinemann Duty Free store for arriving travellers. It´s going to happen at 5:40 am at Thursday morning when the first flight lands from Reykjavik.
These are the highlights of the improvements in the new Heinemann Duty Free Shop at the arrivals area of Oslo Airport:
• Designated area "Men´s world" with fragrances for men
• Far wider cosmetic range for women "Eyes, Lips, Nails"
• Significantly better wine selection, with more than 200 varieties
• More local and ecological products
• Designated area for microbreweries
• New checkout system with almost doubled cashes (43 from the current 28)
• More Norwegian quality products
The new shop will be 4,000 square meters, which is more than twice the size of the current store and thus the biggest Arrivals Duty Free Shop worldwide. The size gives more space for customers, reduces congestion and accommodates a wider range of goods. The new store is constructed in conjunction with the expansion of Oslo Airport.
"This will be a unique shopping experience in brighter, nicer and airier surroundings so that our customers can walk around with relaxed shoulders. The size also means that we could expand the range of products considerably; in total with 700 new products in all the typical Duty Free categories. The wide selection of goods and personal staff with outstanding expertise about the products in their fields will delight the passengers at Oslo Airport, says Managing Director of TRN, Håkon Fjeld-Hansen.
Florian Seidel, Director Retail at Gebr. Heinemann, adds: "TRN and Gebr. Heinemann have grown together for more than ten years now. The outstanding partnership is based on close contact and commitment. We are now more than proud to present the next generation of Arrivals Duty Free- A shopping experience that will exceed the Norwegian and international traveller´s expectations."
The new Heinemann Duty Free shop is designed so that it appears as new and modern while at the same time being characteristic of the overall impression of the rest of the airport. Wide "shopping streets" make it easier and more straightforward to navigate between the different product groups.
TRN contributes to distinguished airport offers in Norway
Duty Free sales of TRN constitute a large and important part of the financing of Norway's airports, operated by Avinor. Today, TRN has a turnover of NOK 5 billion a year. With the expansion, sales are expected to grow between three and seven percent.
"The new store at the arrivals area is a large and ambitious program of TRN, and the new offer is an important part of the commercial development of the improvement of Oslo Airport. Concurrently, while considering the design of the store, we were also aware that not everyone wants to shop. Broad aisles make it easy to pass by shopping zones, for those who want it" , says Senior Vice President of Communications and Marketing at Avinor, Egil Thompson.
TRN will invest a total of between NOK 250 and 300 million in Duty Free sales at Oslo Airport in connection with the expansion of the airport. The new Heinemann Duty Free shop at arrivals will be completed in April next year, when the redesigned Oslo Airport opens to traffic.
For more information, please contact:
Haakon Dagestad, Head of Communications at Travel Retail Norway
Cell 99 79 88 04, email@example.com
About Travel Retail Norway
Travel Retail Norway has managed DutyFree shops at Avinor's biggest airports since 2005 and is currently present in Oslo, Bergen, Stavanger, Trondheim and Kristiansand. The Norwegian company is a joint venture between the German based family company Gebr. Heinemann and the Norwegian company Norse-Trade. TRN has over 1,300 employees working to conduct responsible sales and provide quality service to travellers at Norwegian airports as well as to exceed the income for Avinor and the Norwegian residents.
HEINEMANN Tax & Duty Free at Sydney Airport wins gold at Sydney Design Awards
Life's a beach bar: Heinemann Duty Free brings that holiday mood to airports with 'Hello Summer' promotion
Hamburg, 21 July 2016. Sun, beaches and endless relaxation ... the things travellers yearn for come shining through as Heinemann Duty Free & Travel Value shops say Hello Summer at more than 30 European airports from Oslo to Frankfurt to Bologna. Even before jetting to the destination of their dreams, passengers can savour the summer feeling thanks to the exclusive Hello Summer promotion, which runs until the end of August. Those browsing around the Heinemann Duty Free shops will find special drinks, sweet temptations and summery skincare products – all the things that make holidays even more enjoyable. Decorative elements including blue skies, sunshine, fluffy clouds and surfboards recreate the loveliest time of year at the airport.
Caribbean feel to shopping
Heinemann Duty Free shops are known for surprising shoppers. Now passengers passing through Frankfurt and Hamburg will find themselves transported to a beach bar in the Caribbean. There's even a big Captain Morgan ship presenting, amongst other things, smooth Captain Morgan Original Spiced Gold with its mild topical blend of spices at a special Summer Deal price. And there's more to discover alongside the fine varieties of rum: travellers can keep the summery mood going by entering a competition to win great instant prizes such as sunglasses and wristbands on the wheel of fortune. Those who enter using the competition flyers or by visiting the website www.heinemann-dutyfree.com even have a chance of claiming the top prize – a trip to the Caribbean for two.
Heinemann is showcasing selected perfumes and cosmetics as part of the Hello Summer promotion, including Biotherm products such as Lait Solaire Face and Body Milk with sun protection factor, Lait Oligo-Thermal After Sun Milk and delicately scented 'L'Eau' eau de toilette in a 50ml travel size. Travellers can also sweeten their flight or their time abroad by picking up travel exclusive packs of Reese's Peanut Butter Cups Miniatures.
Typically Heinemann Duty Free: an integrated customer experience
Travellers can experience the Hello Summer campaign in airport shops as well as digitally via www.heinemann-dutyfree.com , the app and various newsletters. The campaign will also be promoted through the Heinemann Duty Free Facebook page and direct mailshots to Heinemann & Me customers; holders of a Heinemann & Me loyalty card will receive discount vouchers redeemable on purchases to the end of August.
Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). At most locations, passengers can pre-order goods online before flying by visiting www.heinemann-dutyfree.com; their purchases will then be readied for pick-up and payment in passing at the shop service counter. EU travellers who are resident in Germany can also order products by visiting www.heinemann-shop.com/hd_de or from a Heinemann Duty Free shop at the airport, and have these conveniently delivered to their home address. The home delivery service promises maximum flexibility for travellers. The passenger chooses whether to buy in store or place an order online, and decides where the goods will be delivered: that means even more convenience and time savings.
About Gebr. Heinemann SE & Co. KG
Gebr. Heinemann is one of the top players on the international travel retail market. It is the European market leader and the only family enterprise among the industry's global players. As a distributor, the company today supplies over 1,000 customers in over 100 countries. In retail, Gebr. Heinemann operates some 300 Heinemann Duty Free & Travel Value shops, licensed brand boutiques and concept shops at 78 airports in 28 countries. The company has been developing its Duty Free & Travel Value shops since 2008 in line with an extraordinary brand concept. The Heinemann Duty Free brand is currently represented around the world at numerous airports as far afield as Sydney. In 2015, Heinemann served over 40 million customers on a total sales area of 115,000 square metres. Gebr. Heinemann has been based in today's Hamburg HafenCity since 1879. The family enterprise, now in its fourth generation, is headed by cousins Claus and Gunnar Heinemann. 6,000 people are employed by Gebr. Heinemann worldwide.
Media contact:
Gebr. Heinemann
Lara Vitzthum / Head of Corporate Communications
e-mail: email@example.com
Tel.: +49 40 3010 23849
Gebr. Heinemann hosts successful second "In-House Trade Show" for airline clients
Hamburg, 10 June 2016. Gebr. Heinemann's Inflight & Catering Team, which is part of the company's Distribution division, hosted the second "In-House Trade Show" last week to bring their main airline partners and suppliers together. The trade show took place over two full days in Hamburg, at the Scandic Emporio Hotel. Gebr. Heinemann welcomed nearly 20 customers presenting their offers to almost 30 airlines. The partners held individual meetings to discuss the current performance and business development for the future.
"The goal of the second Gebr. Heinemann 'In-house Trade Show' was to provide a forum for our customers and suppliers to have face-to-face meetings in order to prepare the product range for the winter season. We have felt that the winter assortment sometimes gets a little neglected with the start of the summer assortment, preparations for the Cannes fair, summer vacations, etc. Through our 'In-House Trade Show', we provide a place where our business partners can, in good time, prepare for the upcoming season and develop the business further. The event was a great success and both our customers and our suppliers were very pleased with the outcome," says Peter Irion, Executive Director Distribution at Gebr. Heinemann.
"The trade show offers the perfect opportunity to meet with key suppliers one-on-one. It allows for a more in-depth discussion than is possible at other fairs, which makes the pre-selections easier and more efficient. Thanks for the flawless organization, already looking forward to next year," says Verena Keil,Product & Trend Manager Retail at LSG Sky Chefs Retail GmbH, one of Gebr. Heinemann's customers.
"The second year of Gebr. Heinemann's in-house airline fair proved to be another success for all stakeholders and gave us the opportunity to showcase Coty's strategic brands and their key launches based on the airline portfolio. The fair provides invaluable first-hand feedback and allows for discussions on new ideas and opportunities directly with the airlines," Trish Freeman, Regional Key Account Director Coty TR.
John Baumgartner, Sales Director Inflight & Catering at Gebr. Heinemann, concludes: "Based on this year's success, we have already started to prepare for next year's event and we are confident it will be even more relevant and rewarding for the participants."
Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Gebr. Heinemann established as a global player in the business year 2015: Figures 2015 - Outlook 2016
Hamburg, 29 March 2016. Gebr. Heinemann is the largest independent duty free retailer and distributor worldwide and the only company offering over 135 years' experience in this sector. The Hamburg-based trading company is satisfied with the 2015 financial year. The company generated a controlled Group turnover of 3.6 billion euros*, which equates to growth of +13 per cent on the previous year. Gebr. Heinemann is the market leader in Europe. Its market share in the European airport duty free market is around 30 per cent.
Gebr. Heinemann is set to continue investing intensively in the travel retail market in 2016. One of the key projects is the expansion of the business of Heinemann Asia Pacific: In Malaysia the subsidiary will grow with the recently signed joint venture with Duty Free International. Other highlights are the further optimisation of retail operations at Amsterdam Airport Schiphol, the project for Istanbul New Airport, successful operation of around 10,000 square metres of retail space at Sydney Airport as well as the digital further development of Connected Travel Retail.
Last year the Sydney Airport shops successfully developed into a showcase for the Heinemann Duty Free brand. 2016 will be the first year of full operation. In March 2015 Gebr. Heinemann acquired 60 percent of the shares in Schiphol Airport Retail (SAR), with the Schiphol Group retaining a 40 percent holding. The joint venture for the supply of spirits, tobacco goods and confectionery after the passport and security checks at Amsterdam Airport Schiphol started operations in May. Since then Gebr. Heinemann has created a high level of efficiency for this site by centralised purchasing and consolidated deliveries. In 2015 the main focus of the major project Istanbul New Airport was on architecture and logistics. The leasing phase will start in 2016.
Due to the international expansion, Gebr. Heinemann stands at 115.000 square metres retail space in 2015.
Gebr. Heinemann wants to impress its customers with the best multi-channel offer. 42 percent sales growth for the Home Delivery service shows that the company is on the right course with its digital strategy.
On the Russian market the Hamburg-based trading company is looking ahead with optimism, despite the double-digit percentage decline in ruble-based countries. The Ukraine crisis, a sharp drop in the oil price and the resultant inflation have led to people travelling less and spending less. Regional airports have been hit the hardest. The results for the large airports in Kiev and Moscow are still good. Gebr. Heinemann will continue to invest in this region and expand its market share from the current 40 percent to 50 percent, even if the market remains difficult.
The distribution channels airport, inflight & catering, border shops as well as cruises & ferries are developing positively with single to double-digit sales growth.
Gebr. Heinemann is now offering a global solution for their distribution customers and will expand especially their cruise business in the American market.
The company sees potential for growth in a virtually saturated market in the field of so-called Travel Retail Exclusives (e.g. limited editions in the areas of wine, such as Schloss Vollrads 1211 Riesling or Château Haut-Bailly), in the expansion of classic categories (such as luxury fragrance concepts: Tom Ford, Hermès, Jo Malone and Kilian) and sub-categories (e.g. Haircare and Dermacenter). Travellers' attention will also be drawn to outsider categories. This approach has already been successful in the area of wine. In conjunction with this, Fine Food is also to be further consolidated.
Gebr. Heinemann also aims to strengthen its know-how and activities in the area of Fashion and Accessories. To this end, the company has invested in the professionalisation of two separate purchasing areas: Fashion and Accessories as well as Watches and Jewellery.
Gebr. Heinemann will work with suppliers to acquire more global shoppers. From suppliers the company expects an even better understanding of synergies in different categories.
As a family-run business, Gebr. Heinemann must, more than ever, stand out in order to remain competitive. It is not only about 'Retail Creativity'. Besides the margins negotiated by the purchasing division, cost structures will have a decisive influence on the company's profit opportunities.
Organic growth remains the company's central strategy. Hence, Istanbul New Airport, which, with its retail space, is comparable to gaining five large concessions, signifies the success of this strategy. Possible acquisitions will be looked at individually, in order to, for example, speed up market entry. Positive examples from 2015 are the joint venture at Amsterdam Airport Schiphol and the joint venture with Duty Free International in Malaysia.
*As of March 2016: Preliminary group turnover of Gebr. Heinemann and affiliates.
Continuation of collaboration until 2027: Hamburg Airport and Gebr. Heinemann conclude early contract extension
Hamburg, 29 March. The successful collaboration of over 22 years between Hamburg Airport and Gebr. Heinemann, operator of Heinemann Duty Free & Travel Value shops and three other concept shops at Hamburg Airport, is to continue: Michael Eggenschwiler, CEO of Hamburg Airport, Lutz Deubel, Head of Center Management at Hamburg Airport, and Raoul Spanger, Executive Director for Retail at Gebr. Heinemann, have signed the contract extension running until 2027. Three years ago, initial exploratory discussions began to look into the possibility of an early extension of the contract, taking into consideration the increasing influence of online trade and long-term infrastructural considerations at Hamburg Airport. These discussions have now been successfully concluded.
"I am delighted about the extension of our contract with our longstanding partner, Gebr. Heinemann, and the associated continuation of the successful duty free shops at Hamburg Airport. Gebr. Heinemann has been at Hamburg Airport for over 22 years. The company makes travelling a true experience for our passengers, because for many people shopping in these attractive shops is a highlight when they take a flight," says Michael Eggenschwiler, CEO of Hamburg Airport.
Lutz Deubel, Head of Center Management at Hamburg Airport adds: "Gebr. Heinemann is an important business partner for the airport and strengthens our non-aviation business. We have been able to develop this business area into an important mainstay of our business in recent years. We are pleased to strengthen this successful partnership with today's contract extension."
Raoul Spanger, Executive Director for Retail at Gebr. Heinemann, says: "We have a very trusting, friendly relationship with Hamburg Airport, which is based on profound mutual respect. After introducing our retail brand Heinemann Duty Free in 2008, we have frequently established new services, such as home delivery. We are delighted that we have now been able to agree an early extension of the contract with our home airport, Hamburg Airport, of eleven years. I would like to thank all our staff for their excellent work."
Successful collaboration since 1993
On 1 November 1993, the family-run company Gebr. Heinemann opened its first Duty Free shop at Hamburg Airport, when terminal 2 (terminal 4 at the time) was put into operation. When the Airport Plaza opened in December 2008, Gebr. Heinemann quadrupled its sales area at Hamburg Airport and opened a 1,400 m2 shop directly behind the central security check area. The 20-year anniversary of the successful collaboration of Gebr. Heinemann and Hamburg Airport was celebrated on 1 November 2013. Gebr. Heinemann now operates two Heinemann Duty Free shops at Hamburg Airport and a Destination Hamburg shop with modern souvenirs relating to the Hanseatic city, as well as the two exclusive boutiques Hugo Boss and Montblanc. In addition, the crew shop at Hamburg is operated by the company.
About Gebr. Heinemann:
Gebr. Heinemann is one of the top players on the international travel retail market, the European market leader and the only family-run business among the industry's global players. As a distributor, the company today supplies over 1,000 customers in 100-plus countries. In the retail sector, Gebr. Heinemann operates more than 300 Heinemann Duty Free & Travel Value shops, fashion label boutiques under license and concept shops at 78 airports in 28 countries. The company has been developing its Duty Free & Travel Value shops since 2008 according to an extraordinary brand concept. The Heinemann Duty Free brand is currently represented around the world at numerous airports as far afield as Sydney. In 2015, Heinemann served over 40 million customers on a total sales area of 115.000 m2. 6,000 people work for Gebr. Heinemann globally.
About Hamburg Airport:
Hamburg Airport is the largest international airport in northern Germany. Passengers can choose from a widely branching network of routes. Around 65 airlines fly to 120 national and international destinations. Around 900 destinations can be reached with just one change of planes. The approx. 40 businesses, which are open seven days a week at Hamburg Airport, provide is a broad range of services and shopping opportunities. The restaurants, snack bars and cafés based at the airport have a unique atmosphere. The S1 S-Bahn line carries travellers from Hamburg Hauptbahnhof to the airport and back. Numerous innovative services provide a unique travel experience.
Press contact at Gebr. Heinemann:
Corporate communications
Svenja Strombeck
Telephone: +49 40 30 10 2186
E-mail: email@example.com
Press contact at Hamburg Airport:
Press and PR department
Telephone: +49 40 30 10 2186
E-mail: firstname.lastname@example.com
Internet: www.hamburg-airport.de │ Newsletter: www.hamburg-airport.de/newsletter.phtml
www.facebook.com/HamburgAirport │ www.twitter.com/HamburgAirport
Gebr. Heinemann and Duty Free International (DFI) join hands: Heinemann Asia Pacific to partner with DFZ Capital Berhad in purchase and exclusive supply of certain product categories
Hamburg/Malaysia/Singapore, 18 March 2016.
Gebr. Heinemann and Duty Free International (DFI) are pleased to announce the joint venture between Heinemann Asia Pacific Pte. Ltd. and DFZ Capital Berhad (Malaysia).
To strengthen the existing presence of Gebr. Heinemann in Malaysia and to realise gross margin and operational synergies for DFZ Capital Berhad, both companies have decided to join hands. Going forward Gebr. Heinemann will have extensive rights for the purchase, and exclusive supply, of certain product categories to DFZ Capital Berhad. In addition to board seats at DFZ Capital Berhad, Heinemann Asia Pacific will be involved in day-to-day operations and overall decision making of the business. Over time the joint venture will offer to Malaysians and visitors to Malaysia, an enhanced travel retail experience on par with the best available in the world.
Max Heinemann, CEO of Heinemann Asia Pacific says: "Looking at the similar business models and corporate cultures of both companies, Gebr. Heinemann and DFI believe this joint venture to be a great strategic fit for further growth together in Malaysia." Mr. Lee Sze Siang, Executive Director of DFI adds: "We have faith that the planned synergies will be realised in the near future upon the completion of the transaction." The transaction is expected to be completed by June 2016.
About Duty Free International Ltd. and DFZ Capital Berhad
DFZ Capital Berhad, a group subsidiary of DFI with an operating history of 35 years, is the largest multi-channel duty free and duty paid retailing group in Malaysia. The Company through its "ZON" brand of retail shops serves both Malaysian and international customers across all major entry and exit points in Peninsular Malaysia including operations at international and domestic airports, seaports, border towns, duty free islands and other tourist destinations.
About Gebr. Heinemann SE & Co. KG and Heinemann Asia Pacific Pte. Ltd.
Gebr. Heinemann started as a ship chandler in the year 1879. Today, it is the only family-run business among the global players of the travel retail industry and one of the top players on the international travel retail market as well as the leader on the European market. As a distributor, Gebr. Heinemann supplies more than a 1,000 customers in 100-plus countries. In the retail sector, Gebr. Heinemann operates more than 300 Heinemann Duty Free and Travel Value shops, fashion label boutiques under licence and concept shops at 78 airports in 28 countries along with shops at border crossings and aboard cruise liners. On a total of 85.000 square metres, the retail operation now serves more than 40 million customers annually. Gebr. Heinemann has 6,000 employees around the world. In 2014 the family-run business generated total sales of 2.4 billion euros.
Heinemann Asia Pacific Pte. Ltd., a wholly owned subsidiary of Gebr. Heinemann, is headquartered in Singapore handling both retail and distribution business for the entire Asia Pacific region. Heinemann Asia Pacific is one of the leading multi-category duty free retailers at KLIA2, Kuala Lumpur, Malaysia operating under the brand "be Duty Free". In Sydney Heinemann Asia Pacific operates the biggest Duty Free Shop at an airport worldwide under the brand Heinemann Duty Free.
Press enquiries
Gebr. Heinemann
Ms Svenja Strombeck, Corporate Communications
Ms Shirley Tan, Company Secretary
Professional, superior style: the new collection for Heinemann Duty Free employees, designed by "mongrels in common"
Staff at the Heinemann Duty Free shop in Sydney are wearing designer clothing since it opened in February. At the Heinemann Duty Free shops in Norway as well as at the Tax Free by Heinemann Shop at Copenhagen Airport the new uniforms are also successfully on show. Livia Ximénez-Carrillo and Christine Pluess, the designers and founders of Berlin-based label "mongrels in common", collaborated closely with the staff of Heinemann Duty Free shops to create a collection of timeless elegance. Gunnar Heinemann, owner of Gebr. Heinemann, revealed the thinking behind the two-year development process: "For our employees, the new uniforms specially designed for Gebr. Heinemann will help convey the esteem in which they are held. We have no doubt customers will notice that too – the superior image the staff project is a further indication of our commitment to service and the customer."
Comfortable, quality "corporate excellence fashion" impresses staff and shoppers
When planning the new outfits, Gebr. Heinemann looked for a design specialist capable of producing an international collection with the emphasis on wearability. The company opted for "mongrels in common" because of its multicultural leanings and reputation for high quality, wearable clothing for individuals. The new "corporate excellence fashion" from the design duo is very comfortable to wear and delivers tangible substance and quality; it incorporates individual combinations and eye-catchingly refined details without sacrificing the uniform image. The corporate identity of Gebr. Heinemann has been embodied within an attractive new colour scheme. "We wanted this collection to place a stronger emphasis on the positive impression conveyed by the staff of Heinemann Duty Free shops. The pieces we designed, which are modern yet timelessly elegant, include wrap-look dresses and chinos with the feelgood factor," claim the designers Livia Ximénez-Carrillo and Christine Pluess. "When you create a corporate collection, the challenge is to incorporate established brand values and colour specifications into an innovative design while at the same time ensuring all the requirements of the day-to-day job are met. What's more, every article has to look good in every size, taking account of all physiques and body types," they continue.
Before the uniforms were introduced, Gebr. Heinemann employees were closely involved in the design process. After the first in-store trials, the garments were adjusted for functionality and comfort to ensure complete conformity with the needs of staff; only then could batch production commence. "We paid close attention to feedback from our employees, examining the smallest details to produce the best possible outcome," recalls Sylvia Poppe, Project Manager (Retail Operations) at Gebr. Heinemann and the person overseeing this project. The result has been popular with employees, and customers too: during the trials, they tended to approach staff members wearing the new uniforms.
Press contact
mongrels in common
PRESS FACTORY - Luiza Philipp
Karl-Marx-Allee 81
10243 Berlin
Fon +49 30 28879002
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
About "mongrels in common"
Livia Ximènez-Carillo and Christiane Pluess are "mongrels in common". The success of the two Berlin-based designers started with the "Moët & Chandon Fashion Award 2006". The Duo is known for its exclusive fashion in the premium-segement and for a style which combines masculine and feminine elements as well as creative avant-garde design in a classic casual look.
Urban Decay starts its Scandinavian makeup revolution at Tax Free Copenhagen
L'Oréal Luxe and Gebr. Heinemann are pleased to announce that Urban Decay (UD) brings revolutionary makeup colours to Scandinavian Airports. At the grand opening of UD´s first Scandinavian Airport door at Tax Free at Copenhagen Airport passengers were invited to enjoy Urban Decay cupcakes, free make-overs as well as a glass of champagne while discovering the famous 'Naked Palettes', as well as other Urban Decay Scandinavian favourites at the personalized UD sales floor. This is the beginning – another additional airport door will soon follow in Scandinavia.
Floriane Pampiglione, General Manager TR EMEA for YSL, Biotherm, Helena Rubinstein, Urban Decay declares: "The opening of Urban Decay at Tax Free Copenhagen will be an amazing opportunity for all travellers to become UD makeup junkies and to discover what beauty with an edge really means! Get ready for take-off!"
Raoul Spanger, Executive Director Retail and HR at Gebr. Heinemann, adds: "We are pleased that our long-standing partner L´Oréal Luxe has selected Tax Free at Copenhagen Airport for its first airport door in Scandinavia. We love to come up with surprises for travellers at our Duty Free Shops and Urban Decay with its outstanding makeup is a classic example of this. It is a real highlight for winter-season travellers. For sure, our customers in Copenhagen will be enthusiastic about the UD offers."
Copenhagen/Hamburg, 21st December 2015
Oettinger Davidoff AG and Heinemann Duty Free open an exclusive "Davidoff of Geneva – since 1911" walk-in humidor at Frankfurt Airport
Heinemann Duty Free and Oettinger Davidoff AG celebrated the opening of the Davidoffwalk-in humidor in the Heinemann Duty Free Shop at Frankfurt Airport, Terminal 1, Area Z. The 15 sq m walk-in humidor reflects Davidoff's new global retail concept "Davidoff of Geneva – since 1911". Its premium interior design, with fine timbers and natural materials in earthy tones that are reminiscent of the colour of the cigars, creates a contemporary, warm environment imbued with copper tones and an extremely elegant atmosphere.
In addition to a huge selection from the entire range of Davidoff products, aficionados will find cigars from the well-known brands Camacho, Griffin's and Zino. The new walk-in humidor will preserve the quality of the cigars whilst ensuring they are stored under the optimal humidity and temperature conditions. Customers will also be able to purchase specialties and exotic products from different origins as for example from Cuba. In addition, Davidoff Cigars has created an exclusive Heinemann Travel Retail Limited Cigar Edition that will be available to purchase in the new humidor. Furthermore, visitors will be given the opportunity to win a premium Davidoff humidor in a contest running throughout December 2015.In line with this, customers will have the chance to meet a Dominican Republic master cigar roller who will be demonstrating his craft until Christmas in Terminal 2.
"I'm very proud of our new walk-in humidor and the work that our teams have done to make this space an exclusive shopping destination. The contemporary décor retells the Davidoff legacy and creates a beautiful environment where cigar aficionados flying from Frankfurt Airport can find exceptionally hand-crafted cigars, including the Heinemann Travel Retail Limited Edition, created to celebrate our new home at Frankfurt Airport," said Hans-Kristian Hoejsgaard, CEO of Oettinger Davidoff AG.
Claus Heinemann, Owner of Gebr. Heinemann, said: "The Davidoff and the Heinemann families share a successful, 40-plus-year business partnership. The opening of the walk-in humidor at Frankfurt Airport is once again proof of both companies' claims to outstanding quality and premium presentation of the products.
Rüdiger Stelkens, Director Purchase Liquor, Tobacco & Confectionery of Gebr. Heinemann, adds: "We work with our partners to create intriguing brand experiences which surprise travelers. The new walk-in humidor is a great example of this. We are delighted to have Oettinger Davidoff at our side in this exciting project. Passengers will be enthralled by the products on offer.
The celebration showcased how both companies truly value outstanding quality and excellence in product presentation. Connoisseurs of fine cigars from around the globe who attended the exclusive get-together on the occasion of the humidor opening were given the opportunity to chat with colleagues and discover the great cigar assortment on offer.
Media contact:
Oettinger Davidoff AG
Corporate Communications
Hochbergerstrasse 15
CH – 4002 Basel
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Phone: +49 40 3010 2186
Gebr. Heinemann receives trade award "Deutscher Handelspreis"
Hamburg-based trading firm Gebr. Heinemann claimed a major award in Berlin yesterday evening as the German Retail Federation (HDE Handelsverband Deutschland) honoured the company with its annual prize "Deutscher Handelspreis". In presenting this award in the category devoted to management performance in large companies, the HDE recognises the organisation's exemplary entrepreneurial commitment and its prudent, forward-looking approach to business," explained HDE President Josef Sanktjohanser. "As a reputable merchant in the Hanseatic tradition, Gebr. Heinemann is a family-run business that advocates diversity and responsibility in the social sphere as well as the fields of art and culture, science, research, education and training."
HDE President Josef Sanktjohanser presented the award to Gunnar Heinemann, owner of Gebr. Heinemann, and Raoul Spanger, Executive Director responsible for retail and human resources. As Dr. Jürgen Weber, former CEO of Deutsche Lufthansa, remarked in his congratulatory speech, "The companies that win this award are traders with a passion. Time and again, they achieve that much sought-after immediacy between the customer and the product. The owners and managers of this prize-winning business are proud to have remained a family-run operation throughout – even if it's a six thousand-strong family, as they are keen to point out."
For his part, Gunnar Heinemann was clearly proud to receive the award: "As the owners and managers, the award is a great honour for us. Above all, though, this is an accolade for all Heinemann employees around the world – after all, it is they who have made our family-run business a global success on the travel retail market."
As Executive Director Raoul Spanger continues, "We are already the leader of the travel retail market in Europe and a creative innovator in the retail sector. That's an
excellent basis on which to bring about organic expansion on the global travel retail market. Our concept is clearly just as effective on the other side of the world, as our positive start in Sydney proves."
Hamburg, 19th November 2015
Schellenberg & Kirchberg PR
Cord Schellenberg
Phone: +49 40 593 50 500
E-Mail: email@example.com
Heinemann unveils exclusive airport brands in T1 duty free transformation
Sydney Airport´s duty free partner Heinemann has today unveiled the first phase of the transformation of its new and largest duty free store in T1 Departures. The news coincides with the recent launch of phase three of the T1 improvements program at Sydney Airport designed to deliver a world-class airport experience for passengers, visitors and staff.
Heinemann´s new flagship T1 duty free store opens with a refreshed and contemporary layout that ensures passengers can enjoy the experience as they make their way through the space, aided by enhanced wayfinding and clearer sight lines. The new store also showcases an extensive range of cosmetic brands including NARS, bareMinerals and Urban Decay, available to purchase for the very first time in any airport in Australia. Seven new and unique in-store customer experiences have been specially designed to celebrate the opening at Sydney Airport"s International terminal. They include a premium spirits lounge, tasting bar, specific men"s products section, a "best of" cosmetics area, a regional wine space and a soon-to-open kids playground. Within the premium spirits and wine section, Heinemann has created three bespoke in-store destinations where passengers can experience the extensive selection of alcohol brands on offer.
The Vault, a premium liquor and spirits lounge, affords passengers a relaxed setting where they can experience the best-in-show spirits on offer such as Glenfiddich and Balvenie.
The 'Tavern' Tasting Bar offers another destination within the store where passengers can experience specially chosen whiskey, such as Jack Daniels Sinatra selection, with Heinemann experts on hand to assist and discuss tasting notes.
The two unique spirit concepts are complemented by an Australian wine space which highlights award-winning wines from Australia"s world-famous wine regions including the Barossa Valley, Hunter Valley, Margaret River and McLaren Vale. Cosmetics and fragrances are also showcased within a Best of Eyes, Lips and Nails cosmetic area where passengers can indulge themselves before flying and select from a range of "hero" eye, lip and nail products from their favourite beauty brands including Yves Saint Laurent, Estee Lauder, OPI, Benefit, Lancôme, NARS, Urban Decay and Clinique.
One of the most unique concepts within the store is a cross-product offering, wholly designed with male passengers in mind. Labelled Men@Work, the never-before-seen retail section features a range of male skincare products as well as fashion accessories and alcohol products set against a distinctive setting that includes a one-of-a-kind motorbike by Deus Ex Machina.
"We could not be more proud to unveil the first phase of the incredible transformation of the largest tenancy of Heinemann"s duty free presence at Sydney Airport"s T1 International terminal. Today we deliver the significant first phase of a compelling and bespoke duty free design while announcing first-to-airport brands and seven customised in-store consumer areas," Sydney Airport general manager retail Glyn Williams said.
The enhanced airport experience within the new T1 Departures store incorporates wider pathways for improved passenger flows, more direct paths and clearer signage to better assist passenger direction around the terminal.
Heinemann Asia Pacific chief executive officer Max Heinemann said passengers at Sydney Airport can enjoy a range of new duty free experiences never before experienced at T1.
"We´re giving passengers a world-class retail experience by drawing upon our global experience as well as our insights into the region and what makes Sydney unique," Mr Heinemann said.
The significant development of the T1 Departures duty free store undertaken by Heinemann and Sydney Airport has been more than 12 months in the making with the second phase scheduled to open in February 2016. This second phase will unveil further in-store concepts and design installations, an extensive fashion and accessories range including many Australian and airport firsts, a selection of gourmet food products including Australia"s Finest, as well as a custom-built dining concept by Luke Mangan.
The launch of Heinemann"s new store coincides with the recent commencement of phase three of the T1 improvements program at the International terminal, which includes the beginning of exterior work to the terminal to raise the height of the roof allowing more natural light and a clearer view of the city skyline.
With the new first stage of the luxury retail precinct to be unveiled in mid-2016, Sydney Airport"s T1 International terminal will be transformed into one of Sydney"s premier fashion destinations while offering a sophisticated international stable of food and dining selections for greater choice and value to customers. To celebrate the launch of its largest duty free tenancy with passengers, Heinemann will be offering a great mix of promotions, a competition and a complimentary gift for all customers. Shop and collect is also a convenient way passengers can shop online and pick-up in store.
For more details on the T1 improvements program visit www.sydneyairport.com.au
Sydney Airport
Fiona Wood Communications Manager Retail
(02) 9667 6167 or 0450 965 395
Sydney Airport is Australia"s gateway airport, serving 39 million passengers a year and connecting Sydney to a network of close to 90 international, domestic and regional destinations. Located just eight kilometres from the city centre, Sydney Airport contributes $30.8 billion in economic activity a year, equivalent to 6.4 per cent of the NSW economy. Sydney Airport is a major employer in NSW, generating more than 306,700 direct and indirect jobs, equivalent to 8.9 per cent of NSW employment. Some 29,000 of these jobs are at the airport itself.
Heinemann Duty Free presents BOSS THE SCENT in an exclusive world premiere
Hamburg, 27th July 2015. The new men's fragrance BOSS THE SCENT is debuting at Heinemann Duty Free in an exclusive world premiere. In July and August 2015, the fragrance will be exclusively available at Heinemann Duty Free Shops at international airports from Frankfurt to Budapest. A pre-launch was held in mid-June at Norwegian airports. Starting in September 2015 the fragrance will be available in regular retail stores worldwide.
The limited promotion at Heinemann Duty Free locations quickly proved to be an impressive sales success, with BOSS THE SCENT shooting straight to the number one position of the men's fragrances at the Heinemann Duty Free Shops during the first three weeks of July. This distinctive and seductive eau de toilette will be available to travellers initially in a 100 millilitre bottle. From September Heinemann will then be presenting the entire fragrance product line including aftershave, deodorant and shower gel.
Gebr. Heinemann Perfume & Cosmetics Purchasing Manager Britta Olschner: "We are extremely pleased that our long-standing partner P&G Prestige has selected Heinemann Duty Free Shops for the exclusive worldwide premiere of BOSS THE SCENT. Together we have created a real highlight for summer-season travellers with this launch. We love to come up with nice surprises for travellers at Heinemann Duty Free Shops, and this premium promotion is a classic example. Our customers have been enthusiastic about this exclusive launch, as the outstanding sales indicate."
This launch represents a continuation of the successful joint concept between P&G Prestige and Gebr. Heinemann first implemented in winter 2013/14 with the premiere of BOSS BOTTLED UNLIMITED. That scent as well was available for several months only at Heinemann Duty Free before its general market launch.
About BOSS THE SCENT
BOSS THE SCENT is celebrating a new and elegant art of seduction. With a stimulating top note of ginger and a bold mid-range note of African Maninka fruit and lavender rounded out by a base note of leather, this sensually masculine fragrance exerts a seductive charm that leaves an unforgettable impression.
Holistic customer experience at Heinemann Duty Free
This special promotion is communicated to travellers on promotional stages and impulse-buy pedestals in airport shops and digitally through the Heinemann Duty Free website, app and various newsletters with worldwide reach. The campaign is also being promoted on the Heinemann Duty Free Facebook page.
Passengers are able to place orders before departure at www.heinemann-dutyfree.com. BOSS THE SCENT will then be waiting at the shop service counter for pick-up "on the fly".
EU travellers residing in Germany can also order via internet and at the Heinemann Duty Free Shop at their airport to have BOSS THE SCENT conveniently delivered to their homes. This home delivery service (www.heinemann-shop.com) affords passengers tremendous flexibility, as they are able to choose whether they prefer to shop in-store or order online, and decide where they want the goods delivered.
In pole position with Heinemann: Heinemann Duty Free and Moët Hennessy bring the Formula 1 spirit to airports with Veuve Clicquot and Scuderia Ferrari
Frankfurt/Hamburg, 22 July 2015 Two legends – Veuve Clicquot and Scuderia Ferrari – are poised to come together in the Heinemann Duty Free Shops at Frankfurt and Hamburg airports. This July and August, shoppers will experience an exclusive lifestyle event unique to the travel retail market on the "WOW" stages in Frankfurt and Hamburg. Throughout that period, customers visiting the Heinemann Duty Free Shops in Frankfurt's A and Z terminals as well as at Hamburg Airport will receive exclusive gifts when they buy Veuve Clicquot products. These will include valuable weekend bags in leather, and leather gloves to match. A superior selection of rare Veuve Clicquot vintages will also be on show, creating a meaningful link with special dates from Scuderia Ferrari racing – like the Veuve Clicquot Vintage magnum 1952: the year when the Italian team won its first Formula 1 championship.
"This one-of-a-kind project was designed in close cooperation between Gebr. Heinemann and Moët Hennessy. Original projects support our goal to attract new consumers and drive demand for our brands. We are pleased our customer Gebr Heinemann shares this passion for excellence. Consequently they grant us with great stages in the Heinemann Duty Free Shops to showcase this fantastic partnership," says Petra Nagel, Moët Hennessy Travel Retail Director Europe.
The promotion also features eye-catching race simulators, enabling shoppers to experience first-hand how it feels to be a Formula 1 driver on a virtual circuit. Afterwards, they have the chance to drink to their race with a glass of Champagne at the Veuve Clicquot tasting bar.
"In partnership with our long-standing supplier Moët Hennessy, we are proud to present this outstanding marketing campaign exclusively at Frankfurt and Hamburg airports. This is a unique promotion that you won't find anywhere else in the world – only in our shops. We look forward to inspired shoppers with this attention-grabbing campaign," says Rüdiger Stelkens, Head of Purchasing (LTC) at Gebr. Heinemann.
Exclusive online auction for a good cause
During the promotion, customers in the Heinemann Duty Free Shops will also be invited to get involved in an online charity auction by bidding for one of the three Scuderia Ferrari Limited Editions. In Germany this auction is brought to life exclusively as part of the two-month campaign in the Heinemann Duty Free Shops. The money raised will be donated to three good causes, sharing the values of Veuve Clicquot: WWF, the international nature and environmental conservation organisation, Amnesty International, which promotes human rights around the world, and HeForShe, a UN women's movement dedicated to gender equality.
Typical of Heinemann Duty Free: an integrated customer experience
Travellers can experience the special campaign in the airport shops - also on the inspiring Digital Store Screens - as well as digitally throughout the world via the Heinemann Duty Free website, the app and various newsletters. The campaign is also promoted via the Heinemann Duty Free Facebook page as well as direct mailshots to Heinemann & Me customer. Holders of Heinemann & Me customer cards also have an exclusive opportunity to enter a prize draw and win a trip for two to visit Veuve Clicquot in the Champagne region, including accommodation at the luxurious Hôtel du Marc. The highlight of the trip will be a unique Ferrari tour of the Veuve Clicquot vineyards.
Press contact:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel. +49 40 3010 2186
Heinemann Duty Free Shop at Frankfurt Airport is "Dreamstore 2015" in Wine category
Hamburg/Frankfurt, 20th July 2015, Heinemann Duty Free at Frankfurt Airport is the wine shop of choice for brands and passengers alike. As reported in the current special edition of The Moodie Report, its exceptional activities helped the Heinemann Duty Free Shop earn the most votes from brand manufacturers in the Wine category of the Dreamstore 2015 competition. The specialist duty free magazine determined the winners of this year's contest by surveying the world's leading manufacturers, comparing shops at top international locations in terms of their presentation of various product groups including wine and fragrances.
Amongst other strengths, Heinemann Duty Free secured top spot by providing competent advice on wine selection and offering customers the benefits of a tasting bar – an additional service which drew particular praise from suppliers. Heinemann Duty Free also impressed voters with its openness to new ideas on the travel retail market and unusual, exclusive campaigns. Suppliers were particularly glowing in their comments on the shop's presentation and marketing of port.
"We are honoured to have received this award, which is testament to the hard work and dedication of our colleagues. Many customers have not yet adopted the Wine category into their typical duty free basket – thus making it all the more important that we constantly strive to give passengers an even more attractive range of products to choose from. Our goal is to accompany our customers on a journey through the world of wine, winning over the undecided by providing not only helpful advice and background information, but also a 'try-before-you-buy' option. In particular, we recognize the importance of being set up to cover the whole market and offering something for every target group," explains Kay Spanger, Managing Director for Purchasing and Logistics at Gebr. Heinemann.
Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
Gebr. Heinemann opens 'Destination Hamburg' at new Cruise Center Steinwerder in Hamburg. The special feature here: Trainees will be responsible for running the shop
As of 9th June 2015, cruise passengers departing from the new Cruise Center Steinwerder in Hamburg are able to take a piece of the city aboard with them. In Gebr. Heinemann's 64-square-metre 'Destination Hamburg' shop, they will find unusual souvenirs alongside fashions by regional makers such as Elbe Beach, Derbe as well as the Hamburg football clubs HSV and St. Pauli. The shop also stocks confectionery products from the north of Germany, snacks, newspapers and magazines.A glance behind the scenes reveals a special characteristic of the shop and about Hamburg-based Gebr. Heinemann: the company's own trainees will be running the store. Everything from ordering goods to product presentation, sales and staff scheduling will be in the hands of the 20-strong team of trainees from Head Office in Hamburg and the Heinemann shops at Hamburg Airport. In preparation for the project, the apprentices attended comprehensive training sessions. They will also receive advice and guidance whenever they need it from experienced sales staff from the Heinemann airport shops as well as from the staff at Head Office.
About the Cruise Center Steinwerder
More than 500,000 cruise passengers will dock in Hamburg this year. To cope with that level of popularity – and the larger ships it entails – a third cruise ship terminal has opened on 9th June 2015. The terminal is operated by Cruise Gate Hamburg GmbH, a joint venture between Hamburg Port Authority and Flughafen Hamburg GmbH.
Reassured by the long-standing collaboration between Gebr. Heinemann and Hamburg Airport, the partners were happy to grant the running of 'Destination Hamburg' to the global travel retail market experts hailing from Hamburg.
Press enquiries
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
Hennessy and Heinemann Duty Free present Hennessy Time Barrel promotion
Frankfurt/Hamburg, 16th April 2015. Now you can travel into the future from the airport – thanks to an extraordinary promotion from Hennessy and Heinemann Duty Free. To mark the cognac producer's 250th anniversary, Heinemann Duty Free and Hennessy are surprising passengers at Frankfurt and Hamburg airports with a 'Time Barrel'. Until the end of June, travellers passing through Frankfurt have the chance to record their own personal messages to the future; in Hamburg they can do so until the end of April. To coincide with the campaign, Hennessy is unveiling its exclusive '250 Collector Blend' – and Heinemann Duty Free is offering a strictly limited number of bottles of this fine cognac. In fact, there are only 250 barrels of this exceptional cognac in existence (each holding 250 litres). The barrels were safely stored on the banks of the River Charente in France and hand-finished by coopers especially for the occasion of the 250th anniversary of Maison Hennessy.
The Hennessy Time Barrel: An integrated customer experience
Travellers in Frankfurt and Hamburg are being invited to record their own messages, pictures and soundtracks before their contributions are sealed for 50 years. The messages will be shared with the world in the year 2065, marking the 300th anniversary of Hennessy. Naturally, travellers will also be invited to sample a Hennessy at the Event Bar in the promotional area. Members of the Heinemann & Me customer incentive scheme, meanwhile, will have the chance to win a pair of VIP tickets to the grand finale – the 250-year celebrations in Paris this September – with every purchase of a Hennessy X.O.
"This imaginative promotion fits in perfectly with our philosophy of surprising customers and offering them a memorable shopping experience in the truest sense of the word," explains Ann-Kathrin Fuerer, Gebr. Heinemann's Head of Activity Management (Liquor, Tobacco and Confectionery). "The promotion has also been designed as an integrated experience for shoppers: we can contact travellers in the airport shops as well as digitally around the world via the Heinemann Duty Free web site and the app. We will also reach out to Heinemann and Me members through the newsletter."
Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel. +49 40 3010 2186
Media Information: Figures for 2014 and Outlook on 2015 - an Overview
Hamburg, 1st April 2015
• Gebr. Heinemann is a globally active company with a presence on all five continents. In 2014 it achieved turnover of 2.4 billion euros. This means that in terms of sales, Gebr. Heinemann ranks fifth among the key players on the travel retail market. The company controls a share of 20 per cent on the European Duty Free market.
• Over the past 12 months the company has won four major tenders for retail concessions: Sydney Airport, Amsterdam Schiphol, Istanbul New Airport, plus five additional sites in Tunisia (Joint Venture ATÜ).
• This year, Gebr. Heinemann plans to invest 130 million euros (30 per cent more than last year), mainly in the new concessions, the new office building at the Hamburg headquarters, e-commerce and further logistical optimisation.
• With the opening of Istanbul New Airport in 2017, the company will control retail space of 150,000 m2 around the world. At the present time (1st April 2015), it has 85,000 m2 (compared to 70,000 m2 last year). At present, Gebr. Heinemann holds 78 concessions (compared to 61 last year) and is aiming to expand this to 90 concessions by 2020. 80 per cent of Gebr. Heinemann's retail turnover until 2020 or even beyond has been secured by long-term concessions. Gebr. Heinemann believes in long-term partnerships. This is evident from its international partnerships with TAV and ATÜ.
• Gebr. Heinemann is also seeking to expand in Russia and maintains a strong presence on the Russian market. At the present time, the company is active as a distributor or shop operator at 20 of Russia's 22 main airports.
• The new Logistics Centre at Erlensee near Frankfurt (which opened in May 2014) complements the original logistical facility at Hamburg-Allermöhe and has made Gebr. Heinemann even more flexible in handling its own business and that of its distribution clients. In other words, the company has built capacity for the future: the twin Logistics Centres will enable the company to respond to the regional needs of the travel retail market even more quickly and effectively.
• 'From retailing to relating': the company focuses on the needs of its clients by offering the best multi-channel options, including Heinemann & Me (customer motivation programme), the new Heinemann app, home delivery and the digital instore assistant.
• With the purchasing power, Gebr. Heinemann possesses, the company pursues a strategy of negotiating globally and acting locally. In this, it also anticipates the dedication and commitment of its suppliers. To them, Gebr. Heinemann is synonymous with long-term partnerships, the enhancement of processes on both sides, transfers of knowledge and a pioneering approach in acting as a source of ideas.
• Gebr. Heinemann is creating added value for its distribution clients; its strategic approach of offering distribution plus customised services is bearing fruit. As a distributor, the company's secure supply chain represents a unique service.
• The Inflight & Catering division continued to expand in 2014 as supply contracts with the likes of Finnair and Gate Retail Onboard as concessionaire for easyJet were secured. More recently, a framework supply agreement with Retail in Motion was concluded which will establish Gebr. Heinemann as the exclusive supplier to Sun Express and Europe Airpost. Further to this, the company renewed its exclusive supply contract with Ryanair.
• As a family-run business that has now been active on the market for more than 135 years, Gebr. Heinemann can lay claim to far more sustained credibility than listed companies that operate from one quarter to the next. The company believes in organic expansion and local partnerships. This way will ensure being the first choice of Gebr. Heinemann´s customers, suppliers and partners on the travel retail market in the long run.
About Gebr. Heinemann SE & Co. KG
Gebr. Heinemann is one of the top five players on the international travel retail market and the leader on the European market. It is the only family-run business among the global players of the travel retail industry. As a distributor, Gebr. Heinemann is supplying more than a 1,000 customers in 100-plus countries. In the retail sector,Gebr. Heinemann operates around 230 Heinemann Duty Free and Travel Value shops, fashion label boutiques under licence and concept shops at 78 airports in 29 countries along with shops at border crossings and aboard cruise liners. Gebr. Heinemann has maintained its Headquarters in what is now the HafenCity district of Hamburg since 1879. The company is managed by cousins Claus and Gunnar Heinemann, representing the fourth generation of the family. Gebr. Heinemann has 6,000 employees around the world. In 2014 the family-run business generated a global turnover of 2.4 billion euros. The two company owners received the "Gründerpreis" award (founders award) from the city of Hamburg in recognition of their life's work in 2009.
Press Contact:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
Schiphol Group sells 60% of the shares in Schiphol Airport Retail to Gebr. Heinemann
Schiphol, 26 March 2015, Joint Press Release. Schiphol Group and Gebr. Heinemann established a joint venture today for the retail operations of liquor, tobacco and confectionary in the shopping area after ticket and passport control at Amsterdam Airport Schiphol. Gebr. Heinemann takes a 60% stake in Schiphol Airport Retail (SAR), Schiphol Group keeps 40% of the shares. The joint venture will continue to operate under the name of Schiphol Airport Retail (SAR).
With Gebr. Heinemann as a joint-venture partner, the position of SAR will be reinforced with knowledge and experience in travel retail, e-commerce and logistics topped with clear end-consumer focus and expertise. SAR will with this joint-venture be certain to respond well to rapid future developments in the international travel retail market and changes in needs and demands of travellers.
As a result of this agreement, Schiphol Group expects to generate a book profit in the first half of 2015.
Note to the editorial team:
For more information, please contact: Gebr. Heinemann, Svenja Strombeck, Corporate Communications, Tel.: +49 40 3010 2186, firstname.lastname@example.com, www.gebr-heinemann.de/en/Press or Schiphol Group Press Relations, telephone +31 (0)20 601 26 73, email email@example.com
About Gebr. Heinemann SE & Co. KG
Gebr. Heinemann, the Hamburg family-owned business is active at 77 airports including Frankfurt, Vienna, Oslo, Copenhagen, Sydney, Kuala Lumpur and Istanbul in 28 countries. It operates more than 230 Heinemann Duty Free & Travel Value shops, concept shops and boutiques for internationally renowned brands. In 2014, Gebr. Heinemann generated a turnover of € 2,4 billion euros.
About Schiphol Airport Retail
A subsidiary of Schiphol Group, Schiphol Airport Retail (SAR) operates stores which sell liquor, tobacco and confectionary at Schiphol. SAR currently has six stores and also sells liquor, tobacco and confectionary in the six combination stores on the piers. SAR employs 148 people and had a turnover of around 85 million euros in 2014.
New Heinemann App launched: App-reciate convenient Duty Free shopping with Heinemann
Hamburg, 23rd March 2015. By launching the new Heinemann app, Gebr. Heinemann is expanding the range offered by its stationary Heinemann Duty Free shops to include attractive mobile services for air passengers. The new Heinemann app, which delivers enhanced functionality, is available now for iOS devices from the Apple App Store and from Google Play for Android devices.
Flexible and convenient
At any time – whether they are at home, out and about or in a Heinemann Duty Free shop – customers can now use the app to visit the Heinemann online shop and discover a wide range of brands and exceptional offers from Heinemann Duty Free. Users of the app are also introduced to the Heinemann & Me customer motivation programme, and may use the app to register for the scheme. Following an update that loads the enhanced features, registered Heinemann & Me members will continue to use the app as normal. There's also an integrated scanner that shoppers can utilise to scan price labels in store as well as QR codes on advertisements; this presents them with more details on items for sale, which they can subsequently order. Interested persons can also stay up-to-date at all times by retrieving information on Heinemann Duty Free locations, new products and special offers.
A personal shopping experience
The new Heinemann app has a very special feature for keen shoppers and customers who value individual guidance: users can fill in a form to book a personal shopping assistant at a location of their choice, free of charge (participating Heinemann Duty Free shops are Hamburg, Frankfurt, Cologne, Salzburg, Vienna, Budapest and Oslo). In a one-on-one consultation, the assistant will help their client choose the ideal gift, an exclusive wine or the latest designer scent.
"The launch of the new Heinemann app is a further service we add to the concept of Duty Free shopping," says Markus Ettlin, Marketing Director at Gebr. Heinemann. "Our new services packages meet the needs of customers for flexible and mobile services while creating additional points of interaction that enable us to understand them even better."
Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). Passengers may also pre-order items online before leaving home by visiting www.heinemann-dutyfree.com; their purchases will then be readied for pick-up and payment in passing at the shop service counter. EU travellers who are resident in Germany can also order products over the Internet or in a Heinemann Duty Free shop at the airport, and have these conveniently delivered to their home address: the home delivery service (www.heinemann-shop.com) promises maximum flexibility for passengers. They choose whether or buy in store or place an order online, and decide where the goods will be delivered. That means even more convenience and time savings.
Press enquiries:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
"The Arctic Adventure": exclusive promotion for Heinemann Duty Free & Travel Value shops at Norwegian airports
Oslo/Hamburg, 5th March 2015. Dog sledding through the wintry Norwegian landscape against the backdrop of the Northern Lights is one of the greatest adventures nature has to offer – and it starts in the Heinemann Duty Free & Travel Value shops at Oslo, Trondheim, Bergen, Stavanger and Kristiansand airports. Until the end of March, Heinemann and Travel Retail Norway will be presenting an exclusive promotion entitled "The Arctic Adventure". The main prize to be raffled will be a trip for two to Bardu in the high north of the country, including a fascinating dog sledding tour with the team of leading husky trainer and outdoor activity specialist Björn Klauer.
"We are proud to be offering customers at airports in Norway this outstanding promotion. It is all about adventure and a unique natural experience, and it corresponds perfectly with our philosophy of constantly surprising travellers who come to our shops," says Kay Spanger, Executive Director of Purchasing and Logistics at Gebr. Heinemann. "Heinemann and our partner Travel Retail Norway are also delighted to be supporting the spectacular Björn Klauer expedition this summer as the main sponsors." Björn Klauer has been searching for the Schröder-Stranz Arctic expedition, which vanished without trace in 1912, and will be continuing this mission in 2015.
Bringing "The Arctic Adventure" to Heinemann shops
During the Arctic Adventure promotion, shoppers visiting the Heinemann Duty Free & Travel Value shops in Oslo, Trondheim, Bergen, Stavanger and Kristiansand can look forward to a wide range of offers from Haribo, Freia and Mentos confectionery alongside fragrances and skin care products by Elizabeth Arden and Issey Miyake. Passengers will also be invited to 'transport' themselves to the Arctic through a Hologram. Meanwhile a high-profile advertising campaign in places such as the airport terminals and shuttle services will draw attention to the promotion outside the shops. To take part in the prize draw, travellers simply need to scratch the panels on entry cards – with the lucky ones winning the trip to a winter wonderland of huskies.
Travel Retail Norway
Travel Retail Norway is a joint venture between the German-based family-run company Gebr. Heinemann, one of the three main players on the international travel retail market, and Norwegian company Norse Trade. Travel Retail Norway has been active at Oslo-Gardermoen, Bergen, Kristiansand, Stavanger and Trondheim airports since 2004.
Press enquiries:
Travel Retail Norway AS
Marika Dahl
Marketing Manager
Mobile: +47 47 666 680
Phone: +47 3223 0900
Gebr. Heinemann
Svenja Strombeck
Corporate Communications
Phone +49 40 3010 2186
Heinemann Duty Free lands at Sydney Airport
Hamburg/Sydney, 18 February 2015. International passengers at Sydney Airport will enjoy a brand new duty free retail experience, with Heinemann Duty Free commencing operations today.Heinemann is set to transform the duty free experience over the next year and will create a new, unique shopping experience with an extensive selection of brands at attractive prices and two dining concepts, headed by celebrity chef Luke Mangan."We conducted a worldwide tender process last year to find the duty free partner who would provide the best range and value for our customers and Heinemann, commencing at Sydney Airport today, is great news for the 13 million passengers who travel internationally through Sydney each year," Sydney Airport managing director and chief executive officer Kerrie Mather said.
"Heinemann is the world's third largest travel retailer and it has the extensive global expertise and buying power to create a new and dynamic retail offer that will be one of the most exciting duty free experiences of any airport globally."Some of our fastest growing markets are China, India, Malaysia and Korea and Heinemann will revitalise our duty free offer with brands and concepts that cater to our unique market."We are looking forward to working with Heinemann over the next year to transform the airport's duty free stores and create a retail experience that draws inspiration from our fantastic city," Ms Mather said.
Gebr. Heinemann owner Gunnar Heinemann, in Sydney for the launch, said it was an important day for the company, a 135-year-old independent, family owned company based in Hamburg, Germany."Sydney Airport is one of the world's top duty free concessions, and has long been on our list of must-have locations. Our arrival in Sydney means that Gebr. Heinemann is now active on five continents," he said.
Heinemann Asia Pacific chief executive officer Max Heinemann said travellers at Sydney Airport would make significant savings on duty free items."Sydney is a well-developed, attractive duty free market. Australian travellers are particularly frequent shoppers at arrivals shops, and are especially keen to take advantage of significant savings when compared with domestic prices," Max Heinemann said. "Given the ever-increasing number of Asian passengers, and in particular Chinese travellers, we predict strong growth in the Sydney duty free market. "We're going to give passengers a fantastic retail experience with outstanding service and exclusive international brands at attractive prices."
Heinemann's Sydney operations will employ a workforce of more than 550 staff, with the company set to invest more than AUD $60 million (over EUR €0 million) in its new location.
Exciting new concept to take shape over the next 12 months
Work will commence immediately on a refit of the duty free stores, to be staged over the next 11 months to minimise disruption to travellers. Five stores – three in departures and two in arrivals – will be completed in January 2016. A final store in arrivals will be open by mid-2016, taking the total to six.
The new Heinemann duty free shops are being designed by Gebr. Heinemann's in-house design team in collaboration with the renowned Australian architectural firms Geyer and Lava. As with all Heinemann duty free shops, the design will incorporate a sense of place and in this instance, will be inspired by Sydney's beautiful harbour, beaches and laid-back sophistication.
Heinemann Duty Free will offer travellers an extensive selection of perfumes and cosmetics, wines and spirits, confectionery, tobacco products and accessories. In addition to its core product range, Heinemann will also be offering a great collection of premium fashion and accessories brands, a large selection of toys and games, local and international delicacies and a local section featuring Australian products.
A broad range of electronic goods from local technology partner Move by Dick Smith will round out the range of products on offer. In addition, Heinemann will be implementing two catering concepts together with its Australian partners Trippas White Group and chef Luke Mangan.
Success through local presence
Heinemann already has a presence at Sydney Airport, opening the National Geographic and A Little Something stores in 2013. "The decision by Gebr. Heinemann to found a Singapore-based subsidiary – in the shape of Heinemann Asia Pacific – with the aim of thoroughly sounding out the Asian and Australian market and then using the knowledge gained to grow into the region has proved to be an excellent one," Raoul Spanger, Gebr. Heinemann managing director for retail, said.
"Heinemann Asia Pacific has used that solid foundation to prepare the ground for our success here in Sydney."
Heinemann Australia Pty Ltd is a wholly-owned subsidiary of Gebr. Heinemann, a 135-year-old family owned independent business based in Hamburg, Germany. Gebr. Heinemann is a global leader in travel retail and duty free, providing the international travel market with professional solutions as a retailer and a distributor.
Today, Gebr. Heinemann is active in more than 100 countries around the globe and operates 230 shops in 75 international airports and employing 6,000 staff to serve more than 34 million travellers each year.
In addition to duty free stores, concept and brand boutiques, Heinemann provides distribution services to the travel sector including in-flight, cruise liner and border outlets. The key to Heinemann's continued success has been its ability to maintain enduring partnerships and foster mutual long-term growth with its business partners.
Sydney Airport is Australia's gateway airport, serving more than 38 million passengers a year and connecting Sydney to a network of close to 90 international, domestic and regional destinations.
Located just eight kilometres from the city centre, Sydney Airport contributes $27.6 billion in economic activity a year, equivalent to six per cent of the NSW economy, while $64.7 billion of freight is moved through the airport each year.
Sydney Airport is a major employer in NSW, generating more than 283,700 direct and indirect jobs, equivalent to eight per cent of NSW employment. Some 28,000 of these jobs are at the airport itself.
Press contact:
Sydney Airport media
Tracy Ong
+61 2 9667 6470 or +61 437 033 479
Heinemann Australia
Sebastian Wiegandt
+65 9182 4721
Gebr. Heinemann
Svenja Strombeck
+49 40 3010 286
Gebr. Heinemann named one of "Hamburg's Best Employers 2015" and honoured with special prize "Prioritizing People – Profitability Through Humanity"
Hamburg, 10th February 2015. Gebr. Heinemann has been singled out as one of "Hamburg's Best Employers 2015" and awarded the special prize "Prioritizing People – Profitability Through Humanity" – a double seal of approval for the Travel Retail and Duty Free company. Working in cooperation with Professor Werner Sarges of Hamburg's Helmut-Schmidt-University, each year sees the Hamburger Abendblatt newspaper, alster radio 106!8 and the Institute of Management and Economic Research (IMWF) honour the Hanseatic city's best employers for their outstanding human resource work, corporate culture and specialist expertise. Competing for this prestigious distinction for the first time, Gebr. Heinemann was one of nine companies to receive five out of five stars – and with it the highest seal of approval.
Owner Gunnar Heinemann accepted the award together with Dr Wolfgang Thiele, Director Human Resources at Gebr. Heinemann, at a ceremony held at the Hamburg Chamber of Commerce. "We are proud of this distinction because it is our employees who have made it possible! We thank them for that," said Gunnar Heinemann, adding "Our 6,000 employees around the globe put in a first-class performance each and every day."
As Dr Wolfgang Thiele explained, "We are a family-run company, and as such we place great emphasis on a supportive atmosphere and a prominent culture of values, such as trust, responsibility, respect and humor. We offer our employees attractive opportunities for development and career prospects both in their local region and worldwide, as well as a range of benefits and opportunities for further training. The long-term satisfaction of our employees is of key importance to us, and we are therefore particularly pleased to be the only company to receive the special 'Prioritizing People' award."
Gebr. Heinemann is one of the top three players on the international Travel Retail and Duty Free market. In addition to distributing goods to more than 1,000 customers in over 100 countries, the company also has a strong retail portfolio in the form of 230 Heinemann Duty Free & Travel Value shops, licensed brand boutiques and concept shops at 67 airports around the globe.
The "Hamburg's Best Employers" competition sees Professor Werner Sarges and his team analyze the objective employer qualities of participating firms in accordance with scientific standards. In addition to surveying employees at Gebr. Heinemann on a range of relevant topics, they also assessed a variety of factors ranging from corporate culture to working conditions.
Press contact:
Svenja Strombeck, Corporate Communications
Tel.: +49 (0) 40 3010 2186
Gebr. Heinemann stages Crew Engagement Masters event for airline clients
Eighteen representatives of international airlines were invited to the premiere of 'Crew Engagement Masters' at Gebr. Heinemann's Hamburg Headquarters. The Inflight & Catering department, which is part of the company's Distribution division, already offers airline customers a wide range of uniquely made-to-measure crew engagement services, comprising training options and motivational tools for in-flight sales staff. Now, for the first time, these measures have been augmented with a new, specially created Crew Engagement Masters event, which Gebr. Heinemann premièred in December. The main aims of the two-and-a-half day, expert-standard event were to promote respect and appreciation for the work done by crew members while supporting close professional networking and the provision of background knowledge – a combination that proved a powerful source of motivation and inspiration for those who took part.
"The Crew Engagement event is a significant addition to our service portfolio. For airline clients it is a supplementary service, and for us it is something close to our hearts. As a distributor, we have moved well beyond supplying products for in-flight sale by putting together an integrated service package for customers," says Iris Irmer, Crew Engagement Manager for the Inflight & Catering team at Gebr. Heinemann. "That's why we devised the Masters event as a special forum where cabin crew members from different airlines can share experiences with us and each other, learn more about crew engagement and benefit from interesting insights into in-flight processes that they wouldn't normally be able to access."
Peter Irion, Executive Director responsible for Distribution at Gebr. Heinemann, welcomed those participating in the event to Head Office. All of the cabin crew members had been personally selected by their airlines for involvement in Crew Engagement Masters well in advance; prerequisites for attendance included outstanding motivation and exceptional dedication to their jobs.
The agenda for the event was packed with concise expert knowledge: aside from a company presentation, it featured talks on the range selection process for in-flight sales and personal training opportunities for cabin crew along with a workshop that developed innovative approaches to crew engagement. In the run-up to the Masters event, Gebr. Heinemann invited participants to join a competition aimed at producing ideas for promoting sales aboard aircraft, offering a cash prize for the best entries. The winners were the cabin crew team from Condor, who duly presented their award-winning suggestion at Crew Engagement Masters. The supporting programme for the event included a tour of the Airbus factory in Hamburg and a look around an A380.
"The airlines have given us enthusiastic feedback on the Crew Engagement Masters event," says a delighted Iris Irmer. "Now it's full speed ahead as we plan our crew engagement measures for 2015."
Press contact:
Susanne Walloschek
Schellenberg & Kirchberg PR
Tel.: +49 40 5935 0500
Gebr. Heinemann: Mega-Contract in Turkey
Gebr. Heinemann has begun 2015 with the greatest single success in the company's history: the Turkish company Unifree Dutyfree– in which Gebr. Heinemann holds 60.8 percent of the shares, with the remainder in the hands of the Turkish partners of the Bilgener and Üstünkaya families – has won the contract for the operation of all airside retail space at Istanbul New Airport, operated by iGA Group, for a period of 25 years as of the opening of the new airport. The contract has already been signed in Istanbul.
"Together with our Turkish partners, we are proud to take responsibility for the airside retail space and centre management at Istanbul New Airport. At 53,000 square metres this is a totally new dimension of retail space, and it will enable us to implement unique, pioneering concepts. In addition to several thousand square metres for luxury boutiques, which are partly sublet, our overriding aim is to cater to all the needs of a passenger at this important international airport in close cooperation with the operator iGA", explains Claus Heinemann.
Unifree will create more than 3,000 jobs at Istanbul New Airport. Investments amounting to more than 120 million euros are projected. The airport will open with a capacity of 90 million passengers annually. Two expansions are set to follow, raising the annual passenger capacity to 150 million. Forecasts predict 50 million international air passengers for the first year of operation.
Gebr.[[ RichText template tag nobreak is not configured ]] Heinemann have been involved as retailer in the existing Istanbul Atatürk Airport since 1999. "We are looking forward to continuing our longstanding, successful international partnership with the companies TAV and ATÜ, which was only recently awarded the Duty Free tenders in Tunisia, on a long-term basis," says Raoul Spanger, Executive Director Retail at Gebr. Heinemann.
Press Contacts:
Gebr. Heinemann
Svenja Strombeck, Corporate Communications
Tel.: +49 40 3010 2186
Cord Schellenberg
Schellenberg & Kirchberg PR
Tel. +49 40 59350500
The best way to earn reward miles just got better: Heinemann Duty Free teams up with Etihad Guest
Ever thought of earning reward miles on all your great airport purchases? Now it's no problem thanks to a new cooperation agreement between Heinemann Duty Free and Etihad Guest, the award-winning loyalty program from Etihad Airways, which allows its members to earn Etihad Guest Miles for purchases made in numerous Heinemann Duty Free shops and outlets around the world.
Etihad Guest members can earn miles at select Heinemann Duty Free shops in Europe, as well as at participating shops in Australia, Indonesia, and Singapore. There are also plans in place to extend this cooperation as more sites are established around the world over the coming year. Etihad Guest Members will collect miles for their purchases at the participating Heinemann outlets by simply presenting their Etihad Guest membership card when paying for goods; with one Etihad Guest Mile being awarded every Euro spent in-store.*
Markus Ettlin, Gebr. Heinemann's Director Marketing, said: "The Premium Airline Etihad Airways is one of the fastest growing airlines today and this collaboration enables us to reach out to new and international customer groups who are now provided with greater flexibility and choice when purchasing duty free goods when they travel."
Yasser Al Yousef, Managing Director, Etihad Guest, said: "Etihad Guest prides itself on offering its members one of the most comprehensive travel benefits propositions in the industry. Thanks to its wide product range, our partnership with Heinemann Duty Free provides our members with access to more opportunities to earn Etihad Guest Miles whenever they travel."
* Miles are not awarded for books and newspapers or magazines, or products with a returnable deposit and revenue-stamped tobacco goods. For purchases made in countries outside the Euro currency area, the purchase value will be converted to the Euro and Etihad Guest Miles will be awarded at one mile per eligible Euro spent.
For more information, please visit http://www.heinemann-dutyfree.com and www.etihadguest.com.
A full list of Heinemann outlets can be viewed here: http://www.etihadguest.com/en/earn-miles/retail/heinemann-duty-free/
About Etihad Guest:
Etihad Guest, the award-winning multi airline loyalty program of Etihad Airways, Air Serbia, Air Seychelles, and Etihad Regional was launched in August 2006 and quickly established itself as one of the airline industry's fastest-growing and most innovative loyalty programs. Etihad Guest now boasts more than 2.5 million members. The program offers members the opportunity to accumulate Etihad Guest Miles on flights with more than 40 airline partners, such as airberlin, Virgin Australia, Alitalia and Jet Airways. Members also enjoy accruing miles with global partners, ranging from hotel accommodation and car rental to retail and financial products. Etihad Guest members can redeem miles against a selection of flights on more than 3,000 routes and thousands of products on the Etihad Guest online Reward Shop. Etihad Guest Miles can also be used to shop at more than thirty million retail outlets worldwide with PointsPay® - an unmatched loyalty proposition.
Gebr. Heinemann names Euroitalia "Supplier of the Year 2014"
This year, Gebr. Heinemann's "Supplier of the Year" title goes to Euroitalia. Gebr. Heinemann has been assessing its suppliers of perfumes and cosmetics on the basis of a catalogue of criteria since 2007.
Good sales figures are not the critical factor in achieving a high score; the quality of the working relationship between the supplier and the Hamburg-based trading firm is what counts. All suppliers are aware in advance of the criteria by which Gebr. Heinemann rates their performance, and all are supplied with a breakdown of their results when the scores have been worked out.
"For many years Euroitalia has put together well-versed teams that know exactly how to adapt to the needs and requirements of Gebr. Heinemann. The true value of this working relationship lies in the fact that it is founded on mutual trust," explains Inken Callsen, Gebr. Heinemann's Head of Purchasing (Perfumes/Cosmetics, Accessories/Fashion).
This year, Euroitalia's speed of response and capacity for innovation were rated excellent. As Inken Callsen continues, "Euroitalia and its founders perform outstandingly in terms of operational collaboration and logistics. We have been working with Euroitalia as a retailer and distributor for 25 years, and we know their strengths. Wherever we are in the world, we can depend on high quality, effective promotions and punctual deliveries." Second place went to La Prairie, while Procter & Gamble finished third.
The Heinemann Duty Free Oktoberfest: festival mood comes to Hamburg and Frankfurt airports
Beer, pretzels and dirndl: in less than two weeks, the world's biggest festival – the Oktoberfest – opens in the capital of Bavaria. This year, like every other, the beer festival will attract millions of visitors from all over the world to Munich. To mark the occasion, Heinemann Duty Free is also organising something special: between 3rd September and 3rd November, shoppers and air travellers passing through Hamburg and Frankfurt airports are invited to the in-store 'Heinemann Oktoberfest'.
What visitors can expect
Until the start of November, travellers can expect plenty of surprises on the Heinemann's Choice promotional stage – from sought-after traditional clothing by Hammerschmid (dirndl, lederhosen, Tyrolean jackets, shirts and much more), to trendy but traditional hats and edelweiss-patterned beer steins in various colours. For the kids, Disney characters Mickey and Minnie Mouse will be wearing lederhosen and dirndl.
"The festival is familiar to travellers around the world, so we look forward to bringing some of that party mood to the airports with some special products," explains Markus Ettlin, Head of Central Marketing at Gebr. Heinemann. "By including exclusive products in the range which will surprise customers – things they won't find in regular retail outlets – we will create a connection between Munich and our shops in Frankfurt and Hamburg."
While the festival is under way, the Heinemann Duty Free shops in Hamburg and Frankfurt will be decked out in traditional blue and white, with rustic decorations completing the look. Alongside classics like gingerbread hearts, visitors will find a couple of very special highlights. The main stage, for example, will feature a beer-brewing machine with a built-in beer-themed game. To win, shoppers will be asked to score as many points as possible by using an iPad to virtually draw beer. Beer cans with an original Oktoberfest design will be given out as instant prizes. In Frankfurt, an Oktoberfest band will strike up a hearty mood, passing through the airport and shops in typically rustic attire and entertaining shoppers with traditional Oktoberfest songs and slapstick comedy. The Oktoberfest band will certainly catch the eye as well as the ear! In Hamburg, meanwhile, passengers will be greeted by a sophisticated sound system complete with animated and revolving components, making it every bit as spectacular as the band.
Dirndl couture
Just as Christmas has its gingerbread and Easter is forever associated with bunnies, dirndl is the classic image of the Oktoberfest – and the dresses are up for grabs as a very special prize. Three classy, made-to-measure outfits by Munich dirndl maker Lola Paltinger, each worth 3,000 euros, will be raffled among entrants – and the prize includes a flight ticket and two nights' accommodation in Munich, allowing the lucky winners to experience the real Oktoberfest in suitable style, wearing their exclusive dirndl. Passengers can enter the prize draw for their very own dirndl in-store as well as online. Moreover, visitors will be able to admire a luxurious dirndl dress by Lola Paltinger in a display cabinet on the main stage.
Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). Passengers may also pre-order items online before leaving home by visiting www.heinemann-dutyfree.com . Their purchases will then be readied for pick-up and payment in passing at the shop service counter.
Whether on the internet or in person at their airport's Heinemann Duty Free shop, travellers can order items and enjoy the convenience of having them delivered to their doorstep. This gives passengers excellent flexibility: they get to decide not only whether to buy in-store or order online, but also where their items are sent to – saving time and making the shopping process even smoother. The service is currently only available to customers travelling within the EU who are able to provide a German delivery address.
Heinemann has thoroughly overhauled the whole concept of its Travel Value & Duty Free shops by focusing on three key elements. The product range now combines international brands at low prices with plenty of surprises, plus shoppers can take advantage of full service. Thirdly, the company inspires customers through personality with approachable, highly skilled staff who aim to ensure shopping at the airport is always a special occasion.
Exclusive world premiere: Toblerone Crushed Corn now available in all Heinemann Duty Free shops
The new Toblerone variety "Crushed Corn" is celebrating its world premiere with an exclusive prelaunch in partnership with Heinemann. For the entire month of September, the new taste experience will only be available from Heinemann Duty Free shops in Europe, the Heinemann Tax Free shop in Copenhagen and airports including Istanbul and Riga.
Travellers will also be able to try Toblerone's new "flavour of the year" at various tasting stations inside the Heinemann shops in Frankfurt, Oslo, Copenhagen, Berlin Tegel, Cologne and Hamburg. The new variety will not be available from other travel retail outlets and the usual High Street shops until October 2014.
"We are proud to be organising the prelaunch of new Toblerone Crushed Corn in our shops together with our long-standing partner and supplier Mondelez International," says Rüdiger Stelkens, Purchase Director LTC at Gebr. Heinemann. "Heinemann will be offering the new product on an exclusive basis for a whole month before the official market launch – a perfect example of our commitment to presenting customers something special. With Toblerone Mondelez sets the highest standards in Travel Retail confectionary and acts as a sign post of the whole category."
Andreas Fehr, Managing Director, Mondelez WTR: "With the arrival of a new member in the Toblerone family – Crushed Corn – we will continue to strengthen our leadership position in travel retail. We have great expectations for this new product and are particularly delighted that Gebr. Heinemann will be the first retailer to offer it to shoppers. We strongly believe that Toblerone Crushed Corn will be another successful milestone in the 20-year journey of Mondelez WTR. " Toblerone Crushed Corn combines original Swiss milk chocolate with almond & honey nougat and pieces of crunchy roasted corn for an unforgettable tasting enjoyment. The brand Toblerone is the number one brand for the overall chocolate category in the travel retail channel. Mondelez World Travel Retail (MWTR) is the leading confectionery manufacturer in travel retail, its portfolio includes much-loved brands, such as Toblerone, Milka, Cadbury, Daim, Trident, Bassett's and Oreo.
New ordering option for air travellers Gebr Heinemann has just expanded its customer-oriented service portfolio (www.heinemann-shop.com) to include the new Home Delivery service. Whether on the internet or in person at the airport's Heinemann Duty Free shop, from now on travellers can order items and enjoy the convenience of having them delivered to their doorstep. The service is currently only available to customers travelling within the EU who are able to provide a German delivery address.
Heinemann has fundamentally redefined the concept of Travel Value and Duty Free shops, with particular emphasis placed on three key elements. The first is a product range which blends international brands at value-for-money prices with a variety of exciting surprises. The second is a full range of services for the customer. And the third is the enthusiasm that comes with personality: excellently trained, friendly employees ensure that every traveller enjoys a special airport shopping experience. All air passengers are generally permitted to shop at Heinemann Duty Free, whether their destination is in Germany, the EU or some far-flung corner of the globe. All customers pay the same, value-for-money price. Photo Caption: Exclusive world premiere: Toblerone Crushed Corn now available in all Heinemann Duty Free shops
World premiere for Heinemann Duty Free: exclusive launch of "Message for You", the chocolate with a personal message
Gebr. Heinemann has established an exclusive partnership with Swiss chocolate maker Chocolat Frey to launch "Message for You", the chocolate with the personal message. In a world exclusive, this imaginative gift idea has been available from the Heinemann Duty Free shops at Frankfurt, Budapest, Hamburg and Vienna airports and the stores at Berlin airports Schönefeld and Tegel as well as Istanbul and Copenhagen since June.
The product will only be introduced to normal retail outlets in early November; until then, Message for You will only be available from the aforementioned Heinemann outlets.
Say it with chocolate!
"The gifts area is becoming increasingly important to the travel retail market, and gifts with a personal touch are very fashionable at the moment," says Nils Schirmer, Head of Campaign Management for the LTC (liquor, tobacco and confectionery) product group at Gebr. Heinemann. The trouble is, personalised gifts are generally difficult to get hold of when time is short. "With Message for You", travellers and frequent flyers now have a fast and easy way to create individual gifts bearing a personal message.
"For a supplier of fine goods in prime locations like Chocolat Frey, Gebr. Heinemann is the ideal distributor – one as committed to originality as we are," says Claudia Rosenberg, Head of Travel Retail at Chocolat Frey. "Travellers can now buy the new pralines, complete with personalised message, on their way to the departure gate."
Message for You: versatile and personal The innovate product from the tradition-conscious Chocolat Frey label comes in two pack sizes and three different designs. The packs contain either four or twelve chunks of high quality Swiss chocolate with specific words or symbols printed on the wrappers, and each box has three clear 'windows' through which the chosen message can be seen. The different packs feature designs tailored to every taste and occasion, from playfully romantic floral garlands to austere, abstract motifs and spotted patterns with a DIY feel.
"Message for You" also provides a selection of suitable phrases to suit many occasions, making this product ideal for declarations of love or friendship or thank yous; others might simply want a gift to make someone smile. The sweet, chocolaty greetings are produced in a couple of easy steps: the customer removes the lid from the box, specifies the personal message to be seen through the window, closes the box and the very special souvenir is ready to go.
Innovation and excellent service for travellers around the world In hosting the world premiere of "Message for You", Heinemann is presenting Duty Free shoppers with another great surprise in a diverse product range. The family-run company attaches great importance to providing shoppers with a steady stream of exciting new products and exclusive special offers – including, last December, the world premiere of BOSS BOTTLED.UNLIMITED, a men's fragrance from Hugo Boss that was only available from Heinemann Duty Free at Frankfurt Airport for a full three months before the official sales launch.
Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination. (the only exception being tobacco goods). Passengers may also pre-order items online before leaving home by visiting http://www.heinemann-dutyfree; their purchases will then be readied for pick-up and payment in passing at the shop service counter. The chance to shop at Heinemann on the way to the gate saves passengers valuable time. Heinemann has thoroughly overhauled the whole concept of its Travel Value & Duty Free shops by focusing on three key elements. The product range now combines international brands at low prices with plenty of surprises, plus shoppers can take advantage of full service. Thirdly, the company inspires customers through personality with approachable, highly skilled staff who aim to ensure shopping at the airport is always a special occasion.
Heinemann opens Austria's largest Duty Free shop at Vienna Airport/Design inspired by Viennese panache, from Klimt to the Naschmarkt
Hamburg-based Gebr. Heinemann, one of the three main players on the international travel retail market, opened the biggest Duty Free shop in Austria on the Plaza of Vienna Airport. The existing Heinemann Duty Free Shop has been expanded from around 700 to almost 1,200 square metres and given a complete overhaul.
Just behind the main security check area in the eastern section of the terminal, travellers will now discover a walk-through shop presenting an even wider range of international brands at value-for-money prices alongside Austrian specialities, delicacies and innovative services designed to surprise. The design of the shop evokes the atmosphere of Vienna by incorporating elements of Art Nouveau, patterns and colours from the paintings of Gustav Klimt and characteristic echoes of the city's legendary market "Naschmarkt". Raoul Spanger, Executive Director of Retail at Gebr. Heinemann, opened the shop end of June by cutting the red ribbon with Julian Jäger, Member of the Management Board of Flughafen Wien AG.
"As passengers get ready for their summer holidays, this Heinemann Duty Free Shop will be offering them a unique shopping experience at the new Vienna Airport Plaza," said Raoul Spanger. "The airport for the Austrian capital is a transport hub for Europe and an important base for our company. We have maintained a successful working relationship with the airport for many years, and we look forward to continuing that partnership through the new shop. From experience we know that air passengers want to have a sense of where they are, which is why we have incorporated Viennese panache and Austrian charm into the new store."
"The expansion of the retail and restaurant choices at Vienna Airport is a key element in our continuous pursuit of quality," said Julian Jäger. "The whole retail area in this part of the airport is being extensively overhauled as we speak, and the new and expanded Heinemann Duty Free shop is a major milestone in that process. In this spacious zone, passengers will encounter a comprehensive selection of retail outlets offering the well-known international brands and popular local labels. They'll come away with a strong impression of the new quality of shopping at Vienna Airport. With more new shops and restaurants set to open over the coming weeks and months, we are confident of our ability to offer guests a top quality travel experience at Vienna Airport," he concludes, looking ahead.
Bigger shop, wider range
The original Heinemann Duty Free shop has been fully remodelled, with patterns and characteristic colours derived from the works of Gustav Klimt now adorning the walls and inspiring ceiling panels of white, orange, gold and black that appear to float as well as black and gold lamps.
The selections of perfumes, cosmetics, confectionery and spirits have expanded significantly. New to the range are fashionable leather goods, including handbags, wallets and belts from international lifestyle brands such as Liebeskind, Guess, Coccinelle, MyWalit and Aigner. Sunglasses, jewellery and watches have also been added to the extended assortment of exclusive accessories. Another highlight is a 30-square-metre shop-in-shop for the Montblanc brand featuring superior writing instruments and accessories. Elsewhere Heinemann Duty Free will use its Heinemann's Choice promotional spaces to surprise passengers regularly with exclusives and products they would not normally expect to find at an airport.
To showcase Austrian specialities, Heinemann has reproduced the mood of Vienna's famous Naschmarkt with elements such as the characteristic wooden crates. In this part of the store travellers can pick up a piece of Austria to enjoy at home. Regional wines and schnapps varieties, Mozartkugeln chocolates and original Sacher cake from the Hotel Sacher – popular the world over as a personal souvenir or gift – are all available.
Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination. The only exception to this rule is tobacco goods, owing to the mandatory duty imposed on these products. Before leaving home, passengers can pre-order goods online from Heinemann by visiting heinemann-dutyfree.com; their purchases will be readied for pick-up and payment in passing at the shop service counter. Approachable, highly skilled staff bring the Heinemann brand to life and ensure shopping at the airport is always a special occasion.
For more information, please visit: http://www.heinemann-dutyfree.com/wien_de
Fishing for birds: Heinemann Duty Free Oslo and Fazer present interactive Angry Birds promotion
Sandcastles, blue water, colourful fish – and hordes of Angry Birds! Right on time for the start of the summer, Heinemann Duty Free Oslo and leading Finnish confectioner Fazer present an interactive promotion at Oslo Airport which will be a particularly big hit with families on their holidays.
The month of June sees the Heinemann Duty Free shop in the departures area greet passengers with an exciting beach-themed installation. Display units reminiscent of sandcastles present Fazer fruit gums and chocolate featuring cult Angry Birds designs. Shoppers who buy three products get one Angry Birds bubble-blowing toy free. Children will also love a number of other fun features, for example a near realistic animation of fishes swimming in water displayed on the floor using a digital projector provided by Vertigo Systems. If it makes them want to go fishing straight away – no problem. But they'll have to fish for birds, not fish! A large glass container gives amateur anglers the chance to grab a fishing rod and try to catch fluffy Angry Birds. Those who manage to hook a few will receive a sweet reward from Fazer.
"This is the third summer in a row that we have used an Angry Birds promotion at the Heinemann Duty Free shop in the departures area at Oslo Airport. We are extremely pleased with both the summer promotion results achieved over the last few years and the seamless cooperation with Heinemann", enthuses Juha Ovaska, Head of Fazer International. "We have an active promotional calendar with Heinemann. This kind of in-store promotion not only makes a key contribution to boosting sales, but also benefits our brand in terms of its image. It brings it even closer to consumers. After a tremendously succesful launch of the Fazer Angry Birds range in our core markets in 2012, we have seen new growing business areas emerging constantly. And of course the brand owner of Angry Birds, Rovio, is keeping the brand highly interesting."
Haakon Fjeld-Hansen, Retail Manager at Heinemann Duty Free, Oslo Airport, adds: "We are delighted to celebrate the new Angry Birds promotion in our Departure Shop. Our key objective is to always create an exciting retail experience, and we therefore invest in innovative and digital solutions for our customers. The concept will be used on various stages in combination with a number of different brands and tailored animations. It not only perfectly reflects our commitment to offering travellers something extraordinary, but also underlines our mutual partnership with Fazer."
Angry Birds is an action game originally designed for the iPhone by Finnish developer Rovio Entertainment Ltd. in December 2009. It is now available to play on all operating systems and many electronic devices, making it one of the most popular games worldwide. Fazer products featuring the Angry Birds design are amongst the top-selling items in the confectionery segment at Heinemann Duty Free Oslo.
Convenient anytime, anywhere ordering option for air travellers: Heinemann Duty Free launches new mobile "Home Delivery" service in Germany
Innovative and customer-oriented: Gebr. Heinemann, one of the top three players on the global travel retail market, has expanded its service portfolio to include a new "Home Delivery" service. Whether on the internet or in person at their airport's Heinemann Duty Free shop, from now on travellers can order items and enjoy the convenience of having them delivered to their doorstep.
This gives passengers excellent flexibility: They get to decide not only whether to buy in-store or order online, but also where their items are sent to – saving time and making the shopping process even smoother. Heinemann's Home Delivery service positions it amongst the pioneers of the travel retail market. The company's new web shop –www.heinemann-shop.com – is optimized for all devices, ensuring ease of ordering for PC, smartphone and tablet users alike. The service is currently only available to customers travelling within the EU who are able to provide a German delivery address.
"We've road-tested a delivery service in Hamburg over the last one-and-a-half years, and the take-up amongst our customers has been very good" says Raoul Spanger, Managing Director for Retail at Gebr. Heinemann. In addition to the new arrival, Heinemann has also long offered a web-based pre-ordering service which allows customers to place orders on www.heinemann-dutyfree.com before their journey and collect their items from an in-shop service point. As Raoul Spanger points out: "It was a logical move to merge the two together and offer travellers the option to order conveniently online and have items delivered directly to their homes. Gebr. Heinemann's core business remains the bricks-and-mortar travel retail market, but that now also involves giving our customers the usual outstanding level of service quality whenever they want it. That is why we decided to supplement our bricks-and-mortar outlets at airports with the option to order online."
This approach makes an important contribution to customer satisfaction in the digital age. The tried-and-trusted pre-ordering service – which enables customers to order in advance and collect their items from an in-store service counter – continues to be available.
The terms & conditions of the new Home Delivery service at a glance:
- Only available to passengers travelling within the EU (point of departure and arrival).
- The delivery address must be in Germany, but does not have to be identical to the billing address.
- The passenger must be at least 18 years old and have a valid email address.
In order to ensure that the person placing the order is a passenger with a valid flight ticket, a flight data check carried out by an external service provider is used to verify if the customer has a ticket valid for air travel within the EU. If the verification result is positive, the customer is permitted to place multiple orders within a period of three months prior to their flight. Orders can be placed as long as the ticket remains valid (i.e. up to and including the date of departure), and may not exceed the stipulated maximum order volumes.
Heinemann Duty Free's Home Delivery, Pre Order and Pick Up services (in the latter case the customer's purchases are set aside by Heinemann and made available in-shop shortly before their return flight, thus enabling the customer to pick them up conveniently and securely upon arrival) give customers the same price benefits they enjoy when making a purchase in a Heinemann Duty Free shop at an airport. Home Delivery is currently available for an extensive range of fragrances and cosmetics, wines, Champagnes, spirits, confectionery and specialty food products, with a number of other categories set to be added. Statutory regulations prevent the delivery of cigarettes and tobacco.
In some cases a maximum order volume within a four-week period applies, for example three identical articles from the fragrances and cosmetics segment or 24 bottles of spirits. Confectionery and other products from our range of fine foods can be purchased without restriction. Delivery generally occurs within three working days. Customers can also opt to request a specific delivery date within eight weeks of the date of order placement. The postage and packaging fee of 4.95 Euros does not apply to orders with a value of 50.00 Euros or more. Payment can be made by bank transfer (SEPA) or credit card, and items can be returned within two weeks of purchase using heinemann-shop.com. Popular special offer items from the Heinemann Duty Free product range are also available to order, and discounts gained through the Heinemann & Me customer loyalty programme can be applied. In addition, the Home Delivery service can be combined with the Air Berlin topbonus and Lufthansa Miles & More bonus programmes, with miles earned each time the customer places an order. Miles cannot yet be redeemed when making a purchase.
Full service for air travellers
Heinemann has fundamentally redefined the concept of Travel Value and Duty Free shops, with particular emphasis placed on three key elements. The first is a product range which blends international brands at value-for-money prices with a variety of exciting surprises. The second is a full range of services for the customer. And the third is the enthusiasm that comes with personality: Excellently trained, friendly employees ensure that every traveler enjoys a special airport shopping experience. All air passengers are generally permitted to shop at Heinemann Duty Free, whether their destination is in Germany, the EU or some far-flung corner of the globe. All customers pay the same, value-for-money price.
Press contact:
Gebr. Heinemann
Lara Vitzthum/ Head of Corporate Communications
Heinemann Duty Free launches exclusive promotion with Fauchon: fresh colourful Macarons from Paris at Frankfurt Airport
Hamburg/Frankfurt, June 4th 2014 – Gebr. Heinemann teamed up with French luxury food brand Fauchon to offer passengers at Frankfurt airport fresh Macarons from Paris. Fresh Macarons as well as sweet and savoury gourmet products will be presented at Heinemann's Z-Main Non Schengen Shop until the end of June at a special Fauchon counter.
The Macarons are available in eight delicious flavours: chocolate, vanilla, praline hazelnut, pistachio, raspberry, lemon, caramel and coffee. The sweet and savoury gourmet gift selection, meanwhile, includes a French aperitif set featuring Bordeaux wine, duck foie gras with toast and cheddar crepes. "For the first time ever, Macarons from Fauchon are available in a German airport and we are very proud and happy to be the first retailer offering them", says Rüdiger Stelkens, Head of Purchasing LTC at Gebr. Heinemann.
"We work with our partners to create intriguing brand experiences which surprise travelers and the first Macarons Pop Up Counter we have in Frankfurt is a great example of it." "We have been working for a long time with Heinemann because they value luxury brands like Fauchon and they are always willing to bring newness to the market", adds Olivier Morel, Vice President International Fauchon.
Fine foods: duty free shops with a delicatessen
Premium olive oil, spices, antipasti, seafood, truffles, teas and coffees – with the opening of the new duty free shops in Z-Main in Frankfurt in October 2013, Heinemann is offering travelers an experience that includes an upscale delicatessen with fine foods that make perfect gifts. The company is thus placing its faith in culinary delights from around the globe. Many of the top quality products are sourced from Italy, Spain and France, countries where luxury and quality are big sellers. The traditional French company Fauchon is one of three main brands which is given pride of place in the shop. "In partnership with Fauchon we have developed special gift-style packages and sets for passengers which delight our customers and are highly appreciated", adds Stelkens.
Full service for air passengers
Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free and every shopper pays the same price, regardless of destination. The only exception to this rule is tobacco goods, owing to the mandatory duty imposed on these products. Before leaving home, passengers can pre-order goods online from Heinemann by visiting heinemann-dutyfree.com. Approachable, highly skilled staff bring the Heinemann brand to life and ensure shopping at the airport is always a special occasion.
About Fauchon
Founded in 1886 in Paris, Fauchon has 50 points of sale in airports in 15 countries. The multi-specialist brand offers pastry and bakery items, fine grocery goods, confectionery, gifts, chocolate and tea. The travel retail line ranges between 50 and 100 skus with a limited selection of best-sellers and a focus on the fastest rotating items to increase purchase. The company exports to more than 42 countries and 70% of its retail revenues are generated abroad.
Welcome to Sicily: Heinemann Duty Free opens at Catania-Fontanarossa Airport
Hamburg/Catania, 5th May 2014. Heinemann Duty Free is celebrating its premiere at Sicily's Aeroporto di Catania-Fontanarossa, with two new shops. The Gebr. Heinemann subsidiary Travel Retail Italiana won concessions to run the shops previously operated by Aldeasa early this year. With an extensive renovation and revamp of the Schengen and 'Extra-Schengen' (i.e. non-Schengen) zones now complete, travellers can enjoy exclusive shopping in two new Heinemann Duty Free shops prior to take-off. Coming on the heels of its Bologna and Pisa outlets, Heinemann is now represented at three of Italy's airports.
Passengers passing through Catania – the sixth largest airport in the country – can now choose from a wide range of perfumes, cosmetics, spirits, confectionery and selected accessories from leading international brands at low prices. Heinemann has also integrated its "Regionals Market" concept into the shops, whereby a large chunk of retail space is given over to regional specialities. In this way, the German company picks up the Italian love of fine food and flair for contemporary design: in this "Regionals" zone, the Italian dolce vita is embodied in striking details such as an olive tree between the shelves. Other features typical of Italian markets and fine-dining restaurants around the country have generated a homely Italian ambience in the heart of the airport. Now passengers can discover the unmistakable aromas and tastes of Italy as they wait for a flight – everything from genuine Italian Parmesan and salami to Limoncello, Sicilian wines and the almond and pistachio pastries characteristic of the region. Through the "Regionals Market" concept, Heinemann Duty Free is introducing even more emotion to its shops and creating authentic ranges of goods based on high quality, home-grown products.
"We are pleased to be opening the shops at our third Italian airport in such a short time," says Raoul Spanger, Executive Director of Retail and Human Resources at Heinemann. "The holiday island of Sicily is a dream destination for travellers, and we offer a range of typically regional specialities and international brands here. Italy remains a highly attractive market for Heinemann Duty Free, and we plan to carry on expanding in the country."
The Schengen zone store spans 180 square metres, while the shop in the 'Extra-Schengen' area (as the non-Schengen area is called in Italian airports) has total retail space of 90 square metres.
"SAC is engaged in a very ambitious investment program for the future of the Catania International Airport", says Gaetano Mancini, CEO of SAC – Società Aeroporto Catania - the airport management company headquartered in Catania. "Such investments are necessary for the expansion and improvement of infrastructures both in air side and land side. In the meantime, we give attention to every trade opportunity. For this reason our company is proud to have in our airport Heinemann, one of the most important players on the global travel market. Welcome!"
Catania Airport is the biggest airport in Sicily and is one of the major national airports. It's the first airport in Southern Italy for passenger traffic volumes. Catania Airport serves a catchment area of more than 3 million people (more than 60% of Sicily) and 7 provinces in the central-eastern Sicily. The airport, in fact, appears to be the main entrance door of the most important tourist destinations in Sicily, such as Taormina, the Aeolian Islands, Etna, Siracusa, Ragusa and Agrigento.
Main statistic data year 2013: 6.400.127 pax and 54.406 aircraft movements. This year starts (January, February and March) with a +11% in terms of passengers and +10% in terms of movements. Ryanair, easyJet, Air Berlin, AirOne, Vueling and Turkish Airlines are investing on Catania airport. A total of 8 new unserved destinations has been open (Madrid, Heindhoven, Marseille, Manchester, London Luton, Lyon, Prague and Istanbul). Also the Charter segment, which is known as a prime indicator of flows and trends in tourism, is increasing.
Full service for air passengers Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free and every shopper pays the same price, regardless of destination. The only exception to this rule is tobacco goods, owing to the mandatory duty imposed on these products. Before leaving home, passengers can pre-order goods online from Heinemann by visiting heinemann-dutyfree.com. Approachable, highly skilled staff bring the Heinemann brand to life and ensure shopping at the airport is always a special occasion.
Press contact:
Gebr. Heinemann Lara Vitzthum, Head of Corporate Communications
Catania International Airport Carlo Lo Re,
press officer T: +39 333 4739227
New corporate web site for Gebr. Heinemann: time-honoured company presents modern face on the world wide web
Technical far-sightedness and a focus on the future need not be the sole preserve of start-ups; tradition-conscious companies can also be progressive, as Gebr. Heinemann is proving. The trading firm has just launched its contemporary new corporate web site at www.gebr-heinemann.de.
Heinemann online: new design and functions, greater transparency and clarity
Given that the Internet is firmly established as a dominant media outlet, those seeking success in the age of digital networking face particular challenges. Gebr. Heinemann, however, has effortlessly negotiated the tricky balancing act between respect for tradition and capacity for innovation, as the company's new web site clearly illustrates. "We set out to appeal equally to new clients, business partners, job applicants and journalists with interesting content on the company's history and new developments, and remained faithful to ourselves in the process," explains Lara Vitzthum, Head of Corporate Communications at Gebr. Heinemann. Thanks to the visual design, content and technical features of the new web site, Gebr. Heinemann comes across as a modern organisation on all fronts. The site also takes account of rising Internet usage via mobile devices like smartphones and tablets through 'responsive design', whereby content is flexibly adapted to the screens of different user devices.
The site itself has two main content areas. The first is the corporate portal, which provides general facts about the company; here visitors will find useful information on Gebr. Heinemann's history, philosophy and fields of activity. The second area of the new site is the careers portal, which is aimed at all those aiming to be part of the Heinemann family. One convenient feature of the careers portal for candidates is the SAP-based e-recruiting system, which makes the application process faster and easier, and even supports mobile job searches. A separate media zone where pictures and brochures can be downloaded completes the new Internet site.
Inspiring people means reinventing yourself
To inspire others, you have to keep on reinventing yourself – that goes for Internet users and customer relations alike. With this in mind, Gebr. Heinemann – the company now overseen by the fourth generation of the Heinemann family – has been a source of inspiration for decades with exceptional offers and outstanding ideas. The new web site is just the most recent example of how effectively and consistently the company has responded to changing trends and requirements throughout its 135-year history. Thanks to the efforts of its retail and distribution business areas, Gebr. Heinemann – the only family-run business among the global players – not only leads the European market, but on a world-wide scale ranks in the top three companies in the sector. Those responsible have always managed to preserve the unique culture and identity of the family-run firm while adapting it to the needs of an ever-evolving market. Flexibility and a sense of responsibility coupled with long-standing partnerships based on trust, a healthy measure of self-assurance and scope for individuality are just some of the traditional values that have brought success to Gebr. Heinemann over so many years.
A passion for trading
Today, travellers can shop in some 230 Heinemann Duty Free and Travel Value shops as well as licensed brand-label stores and concept shops at international airports and boutique stores on cruise liners and ferries. Gebr. Heinemann attracted more than 30 million retail customers in 2013, and its distribution division has been equally successful: around the globe, more than a thousand clients in 100-plus countries now rely on the distribution and advisory expertise of a trading specialist which sets great store by a tailored approach to product range definition. Overall, the Gebr. Heinemann product portfolio comprises 1,500 international brands, ranging across cosmetics and tobacco goods to wines, spirits, fashion items and accessories. What's more, the selection is growing all the time. At present, some 5,500 employees around the world are contributing to the Gebr. Heinemann success story. The company maintains 66 subsidiaries and holding companies in 33 countries. In 2012 it generated total turnover of 2.4 billion euros.
Bigger and better: modernised Heinemann Duty Free shop reopens at Cologne Bonn Airport
Hamburg/Cologne, 17th April 2014 – The Heinemann Duty Free shop at Terminal 1 of Cologne Bonn Airport has presented an expansive facelift to shoppers. The modernised walk-through shop, where three separate zones have been combined into a single retail space as part of the refurbishment programme, is situated just after the main security checks.
The shop now aims to surprise air travellers with even more branded international goods at low prices coupled with innovative services. To give one example, free make-up consultations – including quick make-up sessions – are offered to women in a special Make Up Corner; elsewhere selected spirits can be sampled shortly before take-off at the spacious Tasting Bar.
Following the 230-square-metre expansion, the shop has unveiled a contemporary store planning concept that promises maximum clarity, special promotional spaces for surprising new products and ranges and even greater savings for customers. One international first is the new, 90-square-metre 'shop in shop' specially developed for Heinemann to showcase 4711, a traditional German Eau de Cologne. The design of the special shop reproduces the brand's blue and gold colour scheme. Travellers can now browse all 4711 products on large white display units in a modern environment: the original 4711 Echt Kölnisch Wasser scent, 4711 Acqua Colonia with natural essences, 4711 Nouveau Cologne and new 4711 Wunder Wasser.
"Today we are delighted to be opening our redesigned shop with the management team of Cologne Bonn Airport, our partner of many years. This airport is the birthplace of our airport retail business. After all, this is where we took a chance on Duty Free retail in 1969, a new business area to us at the time," reveals Gunnar Heinemann, owner of Gebr. Heinemann. As airport CEO Michael Garvens adds, "With its walk-through concept, this bigger, brighter, modernised Duty Free shop is a flagship for Terminal 1. The area that stages the world renowned 4711 Eau de Cologne is a special treat – its design combines the traditions of Cologne with the zeitgeist spirit."
Full service for air passengers
All travellers are welcome to shop at Heinemann Duty Free, whether flying internally to another city in Germany, to a European airport or long-haul to a distant continent – and all shoppers pay the same low prices. Several special services are also available to make the shopping experience even more enjoyable. Passengers who would prefer to leave their purchases behind and travel with less carry-on baggage, for example, can take advantage of a pick-up service on EU flights: purchases are stored by Heinemann and deposited just before the return journey for convenient and secure collection. It is also possible to place orders online before leaving home by visiting www.heinemann-dutyfree.com.
Approachable, highly skilled staff bring the brand to life and make sure shopping at the airport is always a special occasion.
Press contact:
Gebr. Heinemann
Lara Vitzthum, Head of Corporate Communications
Cologne Bonn Airport
Walter Römer, Head of Corporate Communications & Spokesman
Gebr. Heinemann SE & Co. KG
Gebr. Heinemann is one of the three most important players on the global travel retail market. The Hamburg family-owned business supplies over 1,000 customers in over 100 countries. As far as the retail trade is concerned, Gebr. Heinemann is active at no less than 61 airports in 27 countries where it operates 230 Heinemann Duty Free & Travel Value shops, Concept shops and boutiques for internationally renowned brands. The company also runs boutiques on cruise liners and border shops. Since 1879, Heinemann has had its headquarters in what is now the HafenCity area of Hamburg. The company is managed by cousins Claus and Gunnar Heinemann, who represent the fourth generation of the Heinemann family. Gebr. Heinemann achieved consolidated group turnover of €2.4 billion in 2012.
Tax Free by Heinemann and Waldemar Behn bring the après-ski mood to Copenhagen Airport with DANZKA Vodka and Dooley's
You don't need a mountain backdrop or powdery snow to recreate that après-ski mood – and only the drinks need to be chilled.
For the entire month of March, the largest of the six Heinemann Tax Free shops at Copenhagen Airport will be staging an exclusive promotion themed on skiing and other winter pleasures in partnership with Waldemar Behn, producer of unique spirits.
Travellers visiting the elegant DANZKA Vodka bar, which is situated in a large promotional area, will be invited to sample various types of the premium vodka – either neat or mixed with flavours ranging from grapefruit to cranberry. In fact all six varieties of the vodka (which is a Danish heritage) are included in the Heinemann Tax Free product range. Its unmistakable aluminium bottle is a Danish design-icon and is by the way not only made for fast cooling, but also lends itself to secure and light travel. What's more, passengers can look forward to one of the world's most awarded cream liqueurs: Dooley's Original Toffee Cream Liqueur. The vodka-based cream, which blends Belgian toffee with Dutch cream, is best enjoyed neat or on the rocks; it's also an insiders' tip among cocktail aficionados. Because of its low fat content, Dooley's makes an excellent basis for sophisticated cocktails and other long drinks.
Throughout the campaign period, customers purchasing a bottle of DANZKA Vodka or Dooley's will also receive a free gift in the form of a pocket-sized bottle. Meanwhile keen skiers – and newcomers to the sport who'd like to experience the feeling of strapping on skis – can tackle a virtual piste thanks to an in-store ski simulator. The best skiers will be in with a chance of winning a high quality, hand-filled quilted jacket by Yeti. The specialist producer from Görlitz (Germany) showcases more outdoor style in the Brand Box, which belongs to the Heinemann Tax Free shop. The Brand Box is transformed into a pop-up store during March.
Full service for all air passengers
In April 2013, six innovatively remodelled and redesigned Tax Free shops operated by Gebr. Heinemann Retail ApS, a subsidiary of Hamburg-based Gebr. Heinemann, opened their doors at Copenhagen Airport. As well as leading international brands at attractive prices, all stores feature a clear layout and special promotional spaces for surprising new products and ranges. Heinemann and Copenhagen Airport conduct regular reviews to confirm passengers save cash on their purchases. In the Tax Free shop, all perfumes and cosmetics in the regular range are offered at a guaranteed 20 percent discount on normal High Street prices in Denmark.
Gebr. Heinemann and Copenhagen Airport are also hoping their excellent service will be equally popular with shoppers. Passengers departing from Copenhagen can place orders online before leaving home by visiting www.taxfree.dk; their purchases will be ready for pick-up and payment – practically in passing – at the Tax Free shop. The chance to shop on the way to the gate saves passengers valuable time.
Press Contacts:
Gebr. Heinemann
Lara Vitzthum
Head of Corporate Communications
Phone.: +49 40 3010 2186
Gebr. Heinemann Retail ApS
Sören Borch
Retail Manager
Mobile: +45 2788 5232
Waldemar Behn GmbH
Gabriele Knigge
Brand Manager
Phone. + 49 4351 479-156
Media Information / Press Conference February 5th 2014
Figures 2013 and Outlook on 2014
- In 2013 Gebr. Heinemann's worldwide growth in turnover was 2 percent. For 2014 the company expects a growth in turnover of approx. 6 percent.
- We are strong, confident and proactive. We register a market share of 16 percent in the European duty free market.
- In 2013 Gebr. Heinemann directly managed a worldwide retail turnover of 2.4 billion Euros. Our turnoverin wholesale was 800 million Euros. As a result of this, Gebr. Heinemann is Europe's No 1 in buying power.
- The company is devoting 100 million Euros to expansion plans in 2014.
Retail and Market Strategies
- Gebr. Heinemann's top three markets are Norway (575 million Euros), Turkey (545 million Euros) and Germany (400 million Euros).
- Gebr. Heinemann will grow in Asia and the USA – acquisitions may come with organic growth.
- We are at the moment participating in a tender in Egypt.
- We have opened a sales office in Abu Dhabi, because we want to have a local presence in order to gain business in important markets.
- Gebr. Heinemann brings modern technology and e-commerce to airports. Potentially, additional turnover outside the shops is to the advantage of the landlords. Currently, participation models are being developed.
- 80 percent of Gebr. Heinemann's entire retail turnover is secured until (or beyond) 2020 through long-term concessions.
- Further goals for 2020 are growth in retail surface area from 70,000 square metres today to 100,000 square metres and a development of Gebr. Heinemann's airport concessions portfolio from 61 concessions today to 90 concessions.
Wholesale and Services
- As a wholesaler we are Europe's No 1 in the duty free industry with a clear market focus.
- We are the only company which has bespoke sales terms for each channel or region. We know our customers' needs.
- Wholesale at Gebr. Heinemann is more than just delivering products from A to B. We make a lasting contribution to the long-term success of our partners.
- From tender to logistics – we set standards in service for our customers.
- We have a growth strategy for each segment – biggest growth is expected for airports in RUS/CIS and Africa as well as ferries, airlines and border shops.
- We can now offer our customers a global solution with our companies Heinemann Asia Pacific and Heinemann Americas.
A Family-owned Company
- Gebr. Heinemann's fifth generation: Max Heinemann has recently taken over the position of CEO of Heinemann Asia Pacific in Singapore.
- Gebr. Heinemann will stay family-owned and family-run in the future.
An exclusive world premiere at Heinemann Duty Free: the new men's fragrance BOSS BOTTLED. UNLIMITED comes to Frankfurt Airport
BOSS BOTTLED. UNLIMITED, the new men's fragrance, is celebrating its world premiere exclusively at Heinemann Duty Free. Throughout December, the new scent was on sale at just one place in the world: the Heinemann Duty Free shop at Frankfurt Airport.
Here and only here have been air travellers be able to buy the exclusive product, three months before its official launch. Since 1st January, BOSS BOTTLED. UNLIMITED is rolled out to all other Heinemann Duty Free outlets and the Heinemann Tax Free shop in Copenhagen as well as Istanbul and Riga airports. The new fragrance for men will then be available in the usual High Street and travel retail outlets from March 2014. Heinemann will sell the 100ml bottle of the scent for 67 euros. This special edition will only be available till late fall globally.
BOSS BOTTLED. UNLIMITED – follows the drive for success of the enduring classic BOSS BOTTLED, breaking boundaries and boldly reinventing the masculine fougere with a unique combination of invigorating green notes. The energizing mint is supported by enduring evergreen cistus and tempered by aromatic masculine woods that underline the Boss man's uncompromising drive. Invigorating, uncompromising and enduring energy that radiates aromatic masculinity – an ideal and exclusive Christmas gift.
In the words of Kay Spanger, Executive Director of Purchasing and Logistics at Gebr. Heinemann, "We are delighted that our shops can celebrate the world premiere of this brand-new scent with our long-standing partner and supplier Procter & Gamble. Presenting BOSS BOTTLED. UNLIMITED at Heinemann Duty Free a full three months before its official launch is a perfect illustration of our commitment to offering customers something out of the ordinary."
One major highlight of the exclusive promotion in Frankfurt will be a prize draw, in which passengers will have the chance to win a trip for two to the BOSS flagship store in Paris, including flights, accommodation and shopping vouchers worth 200 euros.
Even better value for Heinemann & Me members
During December, members of the Heinemann & Me customer incentive scheme will save 20 percent on every purchase of the new Boss fragrance. To take advantage of this unique opportunity to acquire BOSS BOTTLED. UNLIMITED as a very special Christmas present – before the rest of the world can do so – shoppers simply need to register via www.heinemann-dutyfree.com/hme or the Heinemann & Me Smartphone app. As an added incentive, each purchaser will receive a free 50ml bottle of BOSS BOTTLED. SPORT After Shave Balm.
Great service for frequent flyers and air passengers
In its branding concept and its ability to offer the big international names at low prices, Heinemann promises travellers an exciting Duty Free shopping experience where there's always something new and surprising to discover. Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every shopper pays the same price, regardless of destination (the only exception being tobacco goods). Heinemann Duty Free is aiming to establish its brand in the minds of customers with some innovative services. Passengers may, for example, pre-order items online before leaving home by visiting www.heinemann-dutyfree; their purchases will then be readied for pick-up and payment in passing at the shop service counter. The chance to shop at Heinemann Duty Free on the way to the gate saves passengers valuable time. Approachable, highly skilled staff bring the brand to life and make sure shopping at the airport is always a special experience – and this builds the trust of customers in the Heinemann brand.
20 years at Hamburg Airport
The size of the shop has changed, as have the decor and design. But affordable perfumes, spirits, tobacco products and much more? That hasn't changed at all. And now Gebr. Heinemann is celebrating the 20th birthday of its Duty Free Shop at Hamburg Airport. The family-owned company opened its first shop on 1 November, 1993, at the same time as Terminal 2 (called "Terminal 4" back then) was opened. Today, Gebr. Heinemann has 156 employees in Hamburg and operates two Heinemann Duty Free Shops, a Destination Hamburg Shop with modern Hamburg souvenirs and three boutiques for exclusive brands.
"We congratulate Gebr. Heinemann on their Hamburg Airport birthday today. The company makes travel into a great experience for our passengers. For many of them, a stroll through the attractive Duty Free Shops is a real highlight before they even board their flight," says Michael Eggenschwiler, CEO of Hamburg Airport. "Gebr. Heinemann is an important and loyal business partner for the airport. Together, we have expanded the 'Duty Free' business over recent years, especially since the Airport Plaza opened, to make it an important pillar of our operations."
"We are proud of the established, successful cooperation with Hamburg Airport," explain Gunnar and Claus Heinemann, proprietors of the Gebr. Heinemann family business. "We both fly a lot, of course, and we are always delighted with the short walking distances and the good service here at our home airport. Hamburg Airport is an outstanding "display window" for Gebr. Heinemann. Many of the partners, suppliers and customers who visit us land here. They can experience our Heinemann Duty Free Shops first-hand. "
Gebr. Heinemann at Hamburg Airport Gebr. Heinemann was active at Hamburg Airport even before the company opened its first shop here. In 1960, when Duty Free at Hamburg Airport was just beginning, Gebr. Heinemann supplied the products. In those days, they were kept behind the counter. 2008 was another milestone in the cooperation between Hamburg Airport and Gebr. Heinemann: for the opening of the Airport Plaza, the company presented its new retail brand to the world, along with a new shop concept and a 1,400 m2 flagship store. Since then, all of the company's own shops at airports are known as Heinemann Duty Free. The flagship store in the Airport Plaza is very popular, with almost 650,000 passengers shopping there each year.
Success at Kiev Airport and New Joint Venture for Sheremetyevo
Two new engagements at the airports in Kiev and Moscow Sheremetyevo are to bring Gebr. Heinemann's Eastern business to a new level. The Russian/CIS market, as one of the fastest growing markets of Gebr. Heinemann, capitalises on the trend from Russian travellers' desire for luxury fashion and accessories.
Gebr. Heinemann strategically successful at Kiev Airport
Kiev Boryspol Airport has recently announced that it will, in cooperation with Gebr. Heinemann, take over the operational responsibility of all commercial space in the new Terminals D and B. As a first step, two shops have already opened in Terminal D on October 19th, the remaining shops will follow within the next months. Gebr. Heinemann already operates duty free shops at the old Terminal F.
"We are very happy and delighted about this future long term partnership and aiming to bring the duty free shopping environment of the Airport Boryspol to a very high level worldwide," states Pierre Viarnaud, Director Russia & CIS at Gebr Heinemann. "We will present major brands and great services to the passengers, as we already do in Terminal F. We are looking forward to the future cooperation and further developments in Kiev Boryspol."
Gebr. Heinemann and TPS AVIA Holding start Joint Venture at Airport Moscow-Sheremetyevo
Gebr. Heinemann has reached an agreement with TPS AVIA Holding to form a joint venture that will operate duty free shops at Sheremetyevo Airport. The operating company "Imperial Duty Free" has been registered and will open its first duty free shops in Terminal D and E within the next few months. Both joint venture partners, TPS AVIA Holding and Gebr. Heinemann (the latter will be responsible for operations and supplies) are looking forward to starting the business.
"We are seeing great potential for the duty free business at Sheremetyevo Airport," says Bernhard Schlafstein, Area Manager Russia/CIS at Gebr Heinemann. "TPS AVIA Holding is an important strategic partner for us. They offer a lot of experience on the Russian market and have huge know-how about the airport."
Sheremetyevo International Airport was named Europe's Best Airport by ACI based on the results of the international research program ASQ (Airport Service Quality). Passenger traffic numbers in Sheremetyevo amounted to 30 million people in 2013. According to analysts, it will reach 60 million passengers by 2030.
TPS AVIA Holding belongs to the TPS Group whose main business is construction, management of infrastructure facilities and commercial real estate. Co-owners of TPS AVIA Holding are Russian businessmen A. Rothenberg, A. Ponomarenko and A. Skorobogatko.
Companies controlled by TPS AVIA Holding are already doing business at Sheremetyevo. They provide services for car parking, cargo handling, VIP-passenger services and placement of advertising.
In October 2013, TPS AVIA Holding won the competition for the selection of partner (investor) for the Sheremetyevo International Airport's Northern Terminal Complex development project. TPS AVIA Holding will invest more than US$ 600 million of its own funds in the construction of a new passenger terminal, construction of an underground tunnel, development of a cargo terminal and the construction of a new refueling complex.
Gebr. Heinemann is one of the leading travel retailers and suppliers in the world and market leader in Russia, where the company operates duty free shops at Moscow-Sheremetyevo, Moscow -Domodedovo and St. Petersburg and will expand to Vnukovo and Novosibirsk within the coming months.
Champagne meets fashion: Heinemann opens exclusive Veuve Clicquot fashion Atelier in Copenhagen's Tax Free shop
Between mid-October and the end of November, the Heinemann Tax Free shop at Copenhagen Airport will be transforming its 'Brand Box' into a unique Veuve Clicquot fashion Atelier. Adorned with sundry sewing equipment – just like a fashion designer's Atelier – the promotional space will radiate the characteristic colours of the Veuve Clicquot yellow label. Its inspiration is the creative ambiance of Parisian fashion with a "so Clicquot" twist.
Fashionably Clicquot: from Brand Box to design studio In a close collaboration between Heinemann, Veuve Clicquot and Danish designer Ole Yde, the special pop-up fashion Atelier is now featuring the latest limited edition of the brand's champagne in a promotion dubbed 'Fashionably Clicquot'. Every bottle is sold in a cooler that mimics the artful swish of a skirt. Fashionably Clicquot brings a hint of exclusivity to the stopover and will be the perfect fashion accessory for any international traveller.
"We are delighted to be implementing this extraordinary concept with our long-standing partner Moet Hennessy. The studio theme is an idea that inspired us," says Rüdiger Stelkens, Gebr. Heinemann's Head of Purchasing (Liquor, Tobacco and Confectionery). "Our aim is to keep on surprising customers with unusual campaigns and products, and we're achieving that with the new concept in Copenhagen." The Brand Box – a space dedicated to exhibitions and promotions at the entrance to the modern store – enables selected top brands to showcase their products for up to three months.
The fashion Atelier is a one-of-a-kind collaboration between Heinemann, Veuve Clicquot and the Danish designer Ole Yde, who will be exhibiting two of his dress creations in support of the campaign. Throughout the promotion, customers visiting the Heinemann Tax Free shop will have the chance to win one of these dresses. YDE is an exclusive off-the-peg label from Copenhagen producing elegant yet playful fashion creations. The dresses on show have already caused a splash at Copenhagen Fashion Week.
Full service for all air passengers This April, six innovatively remodelled and redesigned Tax Free shops operated by Gebr. Heinemann Retail ApS, a subsidiary of Hamburg-based Gebr. Heinemann, opened their doors at Copenhagen Airport. As well as leading international brands at attractive prices, all stores feature a clear layout and special promotional spaces for surprising new products and ranges. Heinemann and Copenhagen Airport conduct regular reviews to confirm passengers save cash on their purchases. In the Tax Free shop, all perfumes and cosmetics in the regular range are offered at a guaranteed 20 percent discount on normal High Street prices in Denmark.
Gebr. Heinemann and Copenhagen Airport are also hoping their excellent service will be equally popular with shoppers. Passengers departing from Copenhagen can place orders online before leaving home by visiting www.taxfree.dk; their purchases will be ready for pick-up and payment – practically in passing – at the Tax Free shop. The chance to shop on the way to the gate saves passengers valuable time.
'Magical Asia' comes to Frankfurt Airport: Heinemann Duty Free surprises shoppers with Shanghai Tang and other Asian delights
A distinctly Asian flavour will envelop the Heinemann Duty Free shop in Terminal 1 of Frankfurt Airport from early March to 3rd May 2013. In keeping with the 'Magical Asia' theme, the travel retailer is presenting exclusive products from around the Asian region on a special promotional stage. These will include highlighted goods from the classy Shanghai Tang brand, fragrances from Issey Miyake and popular children's articles by Hello Kitty. What makes this promotion so special is the fact that Gebr. Heinemann, in partnership with Shanghai Tang, is the only retailer in Germany to operate an outlet for the luxury Chinese brand – the boutique is located in transit area B of Terminal 1. Heinemann is also the only supplier in Europe to stock the brand at an airport.
Shanghai Tang and Issey Miyake: unique products for men and women
The Shanghai Tang brand is all about exceptional style and design for both men and women. Colourful patterned shirts, dresses and sarongs are sure to bring spring a little closer for women. What's more the high-quality, Asian inspired accessories on the Heinemann promotional stage will complete any outfit; these include Shanghai Tang purses and clutch bags in a range of colours (some featuring the brand's characteristic star) together with large, matching bracelets to lend an exotic air to the springlike image. Men can also pick up vibrant shirts with exciting accessories: double-sided scarves in pashmina, cashmere and silk, embroidered with symbols for luck and success, provide an invigorating contrast to winter outfits as spring approaches. To enhance the spring wardrobe, Heinemann is also featuring refreshing scents for men and women: the flowery new Pleats Please for her and L'Eau d'Issey pour Homme for him are both created by Issey Miyake.
Exotic tastes, superior products
The oriental influence is also reflected in the spirits on Heinemann Duty Free's Asian stage, with new Bombay Sapphire East fitting the bill perfectly: exotic aromas of Thai lemon grass and spicy black pepper complement the savoury nose of juniper. Looking for a special gift for those back home? Fruity Pommery Cuvée Louise in an elegant Shanghai Tang bag will enrich anyone's wine collection.
Hello Kitty appeals to kids
Hello Kitty is the best-selling character appearing on countless products – and needless to say, Heinemann has not overlooked the Japanese kitten. Items starring the Hello Kitty design are sure to brighten time spent waiting to board for the youngest travellers.
Heinemann Duty Free advertising campaign receives Airport Media Award
Heinemann Duty Free won over the Initiative Airport Media jury with a cast of owls, geese and storks – dressed in casual leisurewear and smart business attire – alongside memorably humorous messages highlighting the possibilities and benefits of Duty Free shopping. In December 2012, the Airport Media Award went to Heinemann Duty Free – a winning performance underscored by an online public vote that also put the Hamburg-based Duty Free shop operator in first place.
"Credible, creative, tongue-in-cheek" The Airport Media Award is a monthly award for the best advertising at airports in Germany, Austria and Switzerland. Jury member Peter Gerich, Publishing Director at HORIZONT-Medien, summed up the Heinemann campaign as follows: "The task was to send a clear message to air travellers that anyone with a boarding pass is entitled to shop at Heinemann and thereby save money on High Street prices. The slogans of the 'frequent flyer' characters were ideally suited to the brief because they reference air travel in a credible manner while spotlighting the various target groups of Heinemann in a creative yet tongue-in-cheek way." Heinemann made intelligent and integrated use of media channels, while the recurring themes and standard claim guaranteed recognition value for the campaign. Heinemann Duty Free produced and implemented the campaign in partnership with the agencies Jung von Matt/brand activation, pilot Hamburg and TERRAHE. In the vote, the company outperformed marketing concepts by the likes of Gorenje, Fujitsu and Sixt.
"A big success" "Of course we're very pleased to have scored a double victory – not only the Airport Media Award itself, but also the public prize. This leaves us in no doubt we put together an eye-catching campaign with the agencies involved. It's a big success for our company," said Anja Zettel, Head of Trade Marketing B2C at Gebr. Heinemann.
Heinemann Duty Free comes to Italy: Exclusive products of well-known brands at low prices land at Bologna Airport
Shortly before taking off from G. Marconi Di Bologna Airport, passengers can now pick up some great value goods from the large new Duty Free shop. Not only has the shop been expanded massively as part of ongoing renovation work at the airport Italy's first Gebr. Heinemann brand shop has also been renamed Heinemann Duty Free. At 650m², the shop is now five and a half times bigger than before.
For travellers passing through Bologna, the opening of the shop means a bigger choice of perfumes, cosmetics, spirits, confectionery and accessories, all from leading international brands, and all at low prices. Heinemann has also devoted a large proportion of floor space to its new Regionals Market concept. Eye-catching features to bring the Italian dolce vita to life include an olive tree surrounded by blackboard-finish shelves specially decorated by a chalk artist. Air passengers can now enjoy the aromas and tastes of Italy as they await take-off – from real Parmesan and salami to Limoncello, wines and Italian confectionery.
At present, a second Duty Free shop is undergoing renovation in the airport's non-Schengen zone. By the middle of the year the shop will span some 360m², giving it four and a half times more floor space than before the conversion. Both Heinemann Duty Free shops incorporate the modern walk-through layout.
Heinemann – one of the top three players on the international travel retail market – has been operating the Duty Free shops in Bologna since March 2011 in partnership with Italian subsidiary Travel Retail Italiana and its 27 employees. Together with the airport, the joint official opening will be celebrated in early May.
New Heinemann shop at Budapest Airport features Hungarian specialities and international best-sellers
Spectacular yet traditional Hungarian design takes travellers by surprise
Heinemann has combined traditional handicrafts with modern store planning to create a stunning design for its new shop at Ferenc Liszt International Airport in Budapest. The 140m² shop in Terminal 2A, which was opened at the end of December, is already turning heads at the Hungarian airport. The ceiling, walls and shelves are completely black; half of the shop is devoted to best-selling international spirits and confectionery, while the other half is exclusively given over to regional specialities and souvenirs. In this area, the dark backdrop of the walls will be covered with bright flowers: a pattern based on traditional Kalocsa embroidery and china painting motifs is being added during normal opening hours in January by staff from the Kalocsa porcelain factory. "Thanks to their artwork, we are creating a shop with a uniquely Hungarian design. At the same time, passengers can experience something new and entertaining this January – they will be able to watch the painters at work and see how the pattern slowly spreads throughout the shop," says Dr Fritz Janach, Retail Manager for Heinemann Duty Free in Budapest. Heinemann is also installing large stylised deer heads decorated with flowers and lamps set in real tree branches to evoke the extensive, wildlife-filled forests of Hungary.
The new Budapest shop is the first in which Heinemann implements its new Regionals Market shop concept. "For Heinemann, Regionals zones are critical elements in terms of giving airport shops an identity," believes Bébé Branss, Gebr. Heinemann's Director Retail Design. "Wherever we find the right combination of available space and regional products, we bring in a leading architect's office from the town or country in question to develop that part of the store." Where a shop is not big enough to accommodate an individual design, however, a Regionals Market will be incorporated to showcase the country's typical products. Furnishings adorned with traditional designs will be combined with regional highlights, such as the painted flowers, deer heads and tree lamps in Budapest.
Hungarian salami by Pick and spirits from Budapest-based producer Zwack (most famous for making Unicum) are proving particularly popular with travellers from all corners of the globe. That's according to Retail Manager Dr Fritz Janach, who speaks from his experience of the big Heinemann Duty Free shop in the Budapest SkyCourt: "The new shop will not only stock products from these two local heroes, but also goods such as dried paprika, pálinka, Hungarian porcelain and Szamos marzipan, which is famous over here."
Heinemann has been running the Duty Free shops at Budapest Airport since 1998. In 2011, the company opened a 1,400m² walk-through shop in the new SkyCourt. The company now has 180 employees at the Hungarian airport.
Heinemann Duty Free touches down in Russia: Two shops now open in St. Petersburg
Heinemann Duty Free is now present at Pulkovo Airport in St. Petersburg. The first two shops of the German travel retailer in Russia have been open for business since late last year.
The two units comprise 339 m² and 114 m² of shop space respectively, and offer air travellers the opportunity to purchase internationally recognized brands at bargain prices. Whether it is perfumes and cosmetics from Lancôme, spirits from Hennessy or Russian Standard, cigars, other tobacco products or confectionery, Heinemann Duty Free brings a collection of fine products to the airport, which is located around 14 km south of the centre of St. Petersburg and named after the district of Pulkovo.
"St. Petersburg represents another important step as we continue to establish the Heinemann Duty Free retail brand in all key markets around the world", explains Claus Heinemann, owner of shop operator Gebr. Heinemann. The company has a wealth of Russian retail experience, with Russia and the CIS amongst Gebr. Heinemann's three largest sales regions. Its distribution operations supply a large number of Russian airport and border shops, ferry-based outlets, airlines and diplomatic services. As a retailer in its own right, Gebr. Heinemann also operates duty free shops at the Moscow-Domodedovo, Moscow-Sheremetyevo and Kiev (Ukraine) airports in cooperation with local partners
It was in 2009 that Northern Capital Gateway – a project vehicle comprising Frankfurt-based airport operator Fraport AG and its partners – took over the management of St. Petersburg's airport and awarded a concession contract to Gebr. Heinemann. With the airport serving as the main transport hub in one of Russia's most popular holiday regions and the Russian air traffic market exhibiting continuous growth, Fraport aims to expand capacity there in the future. Claus Heinemann: "In 2013 there will be a tender process for the new terminal in St. Petersburg, and we hope to make a successful bid once again – particularly as we have identified outstanding potential for growth in both air passenger numbers and the travel retail sector here in Russia."
For more information, please see www.heinemann-dutyfree.com.
Shiny new A-Plus terminal area has large selection of shops / New Heinemann Duty Free shops at Frankfurt Airport
Passengers can now shop at low prices just before take-off thanks to four new duty free shops in the A-Plus terminal area of Frankfurt Airport. Two Heinemann Duty Free shops in the retail areas of the Schengen and non-Schengen zones each span more than 2,000 square metres – and both will set new standards. Heinemann, which also runs duty free stores in the existing terminals, has unveiled a greater range of low-priced perfumes, cosmetics, spirits, confectionery and accessories by leading international brands. Another two 500-square-metre duty free shops have also opened along with a Hermès fashion outlet.
For Fraport AG, the owner and manager of Frankfurt Airport, the inauguration of the new Pier A-Plus represents a milestone in the development of retailing space. "We are looking forward to continuing the trustful and successful cooperation shared with Heinemann over some 40 years in one Fraport's most important business areas. This extensive cooperation that also started in the early planning phase of Pier A-Plus will pay off for our customers. They will benefit from innovative concepts, attractive shop design, new service offers and friendly staff. We are pleased to have such an experienced and competent Airport Retailing partner like Heinemann – dedicated to continuously developing Duty Free and Travel Value shopping concepts for high-level customer satisfaction," says Karl-Heinz Dietrich, Fraport AG's executive vice-president for retail and real estate. Heinemann has taken on 140 new staff to work in the new stores. "We want to give customers outstanding service – and the best way to do that is through very well trained staff", says company owner Gunnar Heinemann. "As far as we're concerned, service includes advising our customers in their own language. That's why the 880 employees we have here in Frankfurt represent more than 45 different nationalities."Heinemann has invested a total of €13 million in the new shops, which the company hopes will raise turnover by 19 percent on the basis of the expanded range of goods. In 2011, Heinemann generated turnover of approximately €228 million through its duty free shops and fashion label boutiques in the existing terminals. "The floor space of the shops in the new A-Plus terminal area is the largest we've ever managed at an airport terminal", reveals Gunnar Heinemann. "This opens up new dimensions for us."Fine foods: duty free shops with a delicatessenPremium olive oil, spices, antipasti, seafood, truffles, teas and coffees – with the opening of the new duty free shops, Heinemann is offering travellers an experience that includes an upscale delicatessen with fine foods that make perfect gifts. The company is thus placing its faith in culinary delights from around the globe. Many of the top quality products are sourced from Italy, Spain and France, countries where luxury and quality are big sellers. Other highlights in the range come from farther afield, such as nougat from South Africa and macadamia nuts from Australia. Three main brands will be given pride of place in the shop: the two traditional French businesses Fauchon and Hédiard (dating back to 1886 and 1854 respectively) and Fortnum & Mason of London, which was established in 1707 and continues to supply Queen Elizabeth II with delicacies as the holder of various royal warrants of appointment. In partnership with these suppliers Heinemann has developed special gift-style packages and sets for passengers. Graft architect's office designs regional speciality zones With over 11 million hectares of forest, Germany is one of Europe's most densely wooded countries – and a number of highly unusual trees have taken root in the Heinemann Duty Free shops in Frankfurt. For the 'Made in Germany' regional speciality areas, internationally renowned architects Graft came up with a forest-themed installation: dynamic tree sculptures comprising stacked layers of oak rise up in the middle of the shops, catching the eye of shoppers. With this modern reading of a forest, Graft has created an open and flowing space, a clearing in which to pause for a while amid the hustle and bustle of the airport. This is also the place for travellers to pick up a slice of Germany to take home. Blue Nun Eiswein, made from German Riesling grapes, is particularly popular with Asian shoppers. Those in search of a classic in new packaging may wish to investigate Underberg in a special gift tin, while food items such as Nuremberg bratwurst may also be purchased for faraway friends and relatives shortly prior to take-off. At all airports, Heinemann collaborates with high profile architects and design offices to produce concepts for its Regionals zones. The result has been a spectacular series of installations that make every Heinemann Duty Free shop distinctive; whichever airport a traveller passes through, shopping is certain to be a unique experience. Top brands, low pricesThe TÜV Rheinland technical inspection authority, whose independent experts regularly review prices, has verified that Heinemann Duty Free customers do save cash on their purchases. They concluded that 90 percent of featured products at Heinemann promise shoppers savings of up to 30 percent on both High Street and online prices. The fact that travellers save money has been confirmed by the TÜV (German Technical Inspection Authority), whose independent team of experts regularly reviews pricing in the shops. The result: 90 percent of Heinemann's featured products offer the customer savings of up to 30 percent on High Street and Internet prices. Passengers can also check prices online at heinemann-dutyfree.com before travelling.Anyone with a valid boarding pass can shop at Heinemann Duty Free: Whether the flight is domestic, across Europe or to a distant continent, the customer always pays the same price. The only exception is tobacco due to the tax status on the excise stamp. Heinemann's biggest German location"Frankfurt is the biggest marketplace we have in Germany: we now operate 34 shops as well as a large warehouse in Kelsterbach, and we employ 880 staff. We're also constructing a state-of-the-art logistics centre in Erlensee, close to Frankfurt. By the end of 2013, we will have 120 employees working there," confirmed Gunnar Heinemann.
"Great Deals for those who fly" / Heinemann Duty Free launches wide-ranging awareness campaign with the agency Jung von Matt/brand activation
The aim will be to remind air passengers of the attractive savings and in-store advantages available to them while raising the brand profile of Heinemann. Heinemann will thereby make further inroads into the travel retail market while setting a new standard with its brand awareness campaign. The agency responsible for the concept, strategy and implementation will be Jung von Matt/brand activation.
Shopping at the airport: Raising awareness of price benefits and special offers
The core message of all communications is clear: anyone in possession of a valid boarding pass can shop at Heinemann Duty Free, and every customer pays the same low price regardless of their destination. The only exception to this is tobacco goods.
360-degree campaign
"The campaign is aimed in particular at travellers who either don't know that duty free shopping offers savings, or don't take advantage of the prices. These are the people we are inviting to benefit from our attractive range on their travels," explained Markus Ettlin, Head of Retail Marketing at Heinemann Duty Free, speaking as the campaign geared up for launch. Heinemann will reach out to this target group through posters at airports, communication features at the point of sale, online banners, booking confirmations and in-flight magazines. The message will also be spread via a recently created Heinemann Duty Freefan page on Facebook and the company's own promotional material (including its monthly newsletters).
"Heinemann opted for a campaign based on attention-grabbing content and images. This approach will enable us to convey the benefits of duty free shopping clearly and incisively," remarked Stephan Giest, Managing Director of JvM/brand activation. "By adopting a strategy that spans the full range of communication channels, we will also create unique brand experiences at every possible point of contact with the customer."
Heinemann Duty Free plans to launch the awareness-raising campaign in October 2012 at numerous sites in Germany and Austria. Further campaigns are planned for 2013.
Heinemann Duty Free opens at new Vienna Airport terminal: 2,000 square metre-plus shopping experience for travellers
It's take-off time for the new terminal at Vienna International Airport – and for Heinemann Duty Free. Across a retail space of more than 2,000 square metres in the new terminal, Heinemann Duty Free has unveiled four stores along with a Hugo Boss brand shop. Right after the security checks in the departures zone, passengers can now look forward to international branded goods at low prices as well as Austrian specialities and delicacies and exclusive new products available only at the airport. As one of the biggest employers at the new terminal, the company Gebr. Heinemann has also created 80 new jobs; as a result, the team greeting shoppers with a warm welcome and friendly service is now 230 strong.
"Vienna Airport and Heinemann Duty Free have been partners for many years, and we look forward to continuing our successful working relationship in the expanded terminal," said Julian Jäger, Chief Executive Officer of Flughafen Wien AG. "Now that the new stores are open, we will work together to offer passengers a shopping experience that is even more interesting and diverse," continued shop owner Gunnar Heinemann. "Vienna is the airport for the capital of Austria and a transport hub for Europe, so this is an important base for our company. We are delighted to be bringing the Heinemann Duty Free brand to the new building and offering our customers even more good deals and services."
Surprises abound on promotional stages
Alongside the three red sails of the company logo, the Heinemann name beams out in red, blue and silver above the shop entrances. The company – one of the three most important players on the international travel retail market – is bringing a new face to the duty free business in Vienna, inviting travellers to experience an exciting world of surprises that is sure to exceed their expectations. A section of floor space has been reserved for evolving product ranges that change every other month. These Heinemann's Choice promotional stages are used to showcase exclusive new offers and products passengers would never expect to see at an airport, thereby catching the attention of frequent flyers and holidaymakers alike.
Regional specialities from Austria
Another special feature of Heinemann Duty Free shops is the Regionals zone, where leading products, specialities and delicacies typical of the region are presented. At the new terminal in Vienna, this space was designed by renowned Vienna-based architects Coop Himmelb(l)au. The shape of the store furnishings they created was inspired by the Viennese waltz: the architects transmuted the movement generated by the steps of the waltz, its tempo and the sense of floating into actual display units. "Our approach gave rise to an expansive, dynamic sculpture that sways through the shop rhythmically," revealed Professor Wolf D. Prix, co-founder of Coop Himmelb(l)au. A discreet Johann Strauss melody playing in the background completes the impression: the volume is set at such a level that shoppers are only faintly aware of the melody as they pass by, yet find themselves increasingly drawn to it as they move closer to the Regionals zone. The display is painted in eye-catching gold, conjuring echoes of Vienna's art deco architecture.
"The duty free shops at Vienna Airport have an Austrian identity thanks to our wide selection of typically Austrian products," believes Heinemann Retail Manager Constantin Wiesmann. "By embracing the theme of Austria as a place with much to enjoy, we are inviting shoppers from all over the world to take a piece of the country home with them." Featured Austrian products include select wines from Esterházy (cultivated on a wine-growing estate south of the capital, close to Lake Neusiedl) and sparkling wine from the Austrian manufacturer Schlumberger. "Other firm favourites with travellers are premium quality pralines by Heindl and the famous Julius Meinl coffee." The product range also features fine brandies from Reisetbauer of Upper Austria, the Gölles distillery in Styria and Hämmerle – and it wouldn't be complete without Marillenschnaps from the Wachau region and a variety of Mozart liqueurs.
The TÜV Rheinland technical inspection authority, whose independent experts regularly review prices, has verified that duty free shoppers do save cash on their purchases: they found that 90 percent of featured products at Heinemann offers shoppers savings of up to 30 percent on both High Street and online prices. Anyone in possession of a valid boarding pass can shop at Heinemann Duty Free. Regardless of destination – whether flying internally to another city in Austria, to a European airport or long-haul to a distant continent – every customer pays the same price. The only exception to this rule is tobacco goods in view of the mandatory duty imposed on these products.
For more information, please visithttp://www.heinemann-dutyfree.com/wien_en
Four international fashion designers bring perfumes to Heinemann Duty Free
From the beginning of March until the end of April, Heinemann Duty Free and Beauté Prestige International (BPI) are inviting shoppers to take "a scented tour around the world". Thanks to an exclusive presentation by perfume house BPI in cooperation with Gebr. Heinemann the fragrances of Issey Miyake, Narciso Rodriguez, Jean Paul Gaultier and Elie Saab are combined in an outstanding event. Passengers will be able to experience these perfume's universe of the four renowned fashion houses in Terminal 1B at Frankfurt Airport. "We want to fill our customers with enthusiasm for the four designers and let them explore the world of their fragrances. Each discovery will increase the chance to answer our four quiz questions correctly. And with a little bit of luck our customers might win small presents or one exclusive designer accessory each day", reveals Katja Diehr, head of Activity Management at Gebr. Heinemann.
"In a harmonious cooperation with Beauté Prestige International we created an eye-catching event which aims to serve different types of consumers. We are happy to announce that our common promotion will be sent on a fragrant trip, because we would like to offer our customers in Scandinavia and Turkey the chance to experience this fascinating event. It is more about building a relationship than just selling the fragrance to the traveller." Alexandre De Chaudenay, BPI Managing Director Travel Retail and Export, concludes: "A 'Scented tour around the world' is the result of a close collaboration between BPI and Heinemann to offer a unique retailtainment concept in key airports. We have worked hand-in-hand to provide the consumer with an exclusive and tailor-made experience. A first for BPI and an 'avant-première' to the world."
Heinemann Duty Free "customer motivation" programme attracts 11,000 travellers with
Interested customers can register for Heinemann & Me by completing an application form available in-store, via the website www.heinemann-and-me.com or from a special Heinemann & Me smartphone app. Customers then use the app or a traditional loyalty card to identify themselves; either the QR code on the app or the barcode on the card is scanned at the counter. The special app was developed for the iPhone and Android smartphones; a BlackBerry version will be released soon. Travellers can also keep up to speed with the world of Heinemann with a regular Heinemann & Me newsletter, and look forward to some unexpected special offers and services; members take advantage of their price, information and service benefits at airports and via the web shop.
"The customer motivation programme is a multi-faceted initiative that will attract new customers to our shops, and keep them interested in Heinemann for years to come", explains Markus Ettlin, head of retail marketing at Heinemann Duty Free. "Customers who sign up to the scheme can enjoy special in-store privileges at all airports with a Heinemann Duty Free shop." Other highlights of the programme include a welcome gift (such as a coupon giving 10% off the first purchase) and a monthly 20% discount on a product chosen by the customer from a specified commodity group. Every participant will even receive a birthday present every year.
Customers can check out the latest special offers at any time by visiting
Heinemann & Me members are also invited to 'Travel global, enjoy local' with restaurant vouchers and money-off coupons redeemable through a network of partners: in other words, customers can avail themselves of special offers and vouchers for food, drinks and other services with the cooperation of various companies at the airport. Rental car company Avis, for instance, is including a free additional driver on every booking at airports with a Heinemann Duty Free shop. Meanwhile, Marché Bakery is offering Heinemann & Me members a free hot drink at Hamburg Airport and a 10% discount on its entire range at Berlin-Schönefeld. At Frankfurt Airport, free relaxation is available at Be Relax. Over the months ahead, more airports will join the programme with local partners delivering benefits to passengers; by the middle of the year, Heinemann & Me cooperation partners will be offering wide-ranging services at all shops in Germany and Austria.
Gebr. Heinemann expands in Italy, winning Travel Value & Duty Free concession in Pisa
The shop will be completely refitted as from March 2012 to introduce a new look. The contract will run for six years, to the end of 2017. In common with the first two stores in Bologna, the new outlet will be run by the subsidiary Travel Retail Italiana (a joint venture between Gebr. Heinemann and Slovenian partner Regal GH).
"Gebr. Heinemann has already demonstrated an ability to adapt well to local conditions at our first Italian location – we are successfully established in Bologna. In Pisa we are seeking to strengthen our position on the Italian market", says a satisfied Peter Irion, management board member at Gebr. Heinemann.
Heinemann is one of the three most important players on the global travel retail market. The Hamburg family-owned business supplies over 1,000 customers in over 70 countries and operates 230 Travel Value & Duty Free shops. Heinemann also manages name brand boutiques and self-owned specialty stores at 54 international airports in 22 different countries. In addition, there are numerous shops located on country borders as well as boutiques on cruise ship lines. Since 1879, Heinemann has had its headquarters in what is now the HafenCity area of Hamburg. The company is managed by cousins Claus and Gunnar Heinemann, who represent the fourth generation of the Heinemann family. The company has 5,000 employees around the world. The family-run business generated total turnover of 2 billion Euros in 2010.
2008 winner regains top spot: Gebr. Heinemann names Procter & Gamble "Supplier of the Year" for the second time
A global consumer goods company with more than 300 brands in its portfolio, P&G supplies Gebr. Heinemann with fine fragrances from leading international names such as Hugo Boss, Gucci, Dolce & Gabbana and Lacoste. "The longstanding partnership between Gebr. Heinemann and Procter & Gamble is characterized by excellence, trust and a high level of transparency," says Inken Menck, Director Purchasing Perfumes and Cosmetics at Gebr. Heinemann. "Procter & Gamble plans with a high level of foresight, and works in cooperation with us to develop successful, exclusive promotions. One example is the 'Boss in Motion Made for Summer' campaign, which ran between January and June 2011 and represented a world exclusive for Heinemann Duty Free shops."
Outstanding logistics, swift enquiry handling and excellent day-to-day cooperation were further reasons behind P&G taking the top spot once again. Its emphasis on client orientation also gained the company high marks, and in particular the fact that it has established a dedicated Gebr. Heinemann team with direct responsibility for all elements throughout the supply chain – from customer service and logistics through to accounts.
Assessment of all these factors delivered a supplier rating of 1.42 (1.00 = highest possible rating), which in turn earned P&G the 2011 Supplier of the Year Award. Last year's winner La Prairie took second place.
The Supplier of the Year Award sees Gebr. Heinemann use a specific set of criteria to carry out an annual assessment of cooperation with its suppliers. First awarded in 2007, the distinction is designed to constantly reinforce and improve the quality of the company's cooperation with partners in the industry. "In order for that to be achieved it is vital that suppliers in the perfumes and cosmetics segment understand what Gebr. Heinemann expects of them," explains Inken Menck. "We have therefore drawn up an objective set of criteria reflecting the requirements of our purchasing, logistics and marketing departments. Annual meetings are used to present the results of our analyses to our suppliers."
Altogether, 2011 is the fifth time Gebr. Heinemann honour their best supplier in the perfumes and cosmetics segment with this award.
The team at Procter & Gamble is extremely happy to have won the award – but will have to wait to find out where and how it is to be presented. All that can be divulged at this stage is that the event will involve a two-day trip to an as-yet unknown location…
Heinemann Duty Free and Beiersdorf celebrate Nivea's 100th birthday / Singing star Rihanna features on exclusive and limited tins of Nivea Creme; special centenary Airport Exclusive sets available at Hamburg Airport
Two Hamburg-based companies are pursuing one common goal: to make Nivea a success on the travel retail market. Since last year, Gebr. Heinemann and Beiersdorf have been working together closely to bring the brand to international airports. Now they are collaborating on Nivea's 100th birthday celebrations – by producing an Airport Exclusive set specially for the Heinemann Duty Free shop at Hamburg Airport, which also marks its centenary this year.
Nivea's famed blue tin is central to the Hamburg Airport sets, which will contain six tins of a limited birthday edition of the pure white cream, originally made in the Hanseatic city in 1911. Now it is recreated with special limited designs specifically for the occasion. Another birthday surprise awaits customers who spend at least 20 euros on Nivea products: a special, strictly limited tin of the cream featuring singing superstar Rihanna, who is lending her voice to the 100th birthday celebrations of Nivea. Alternatively, those spending 20 euros or more will receive a limited edition Nivea XXL gift tin that can be used, for example, as a novel container for various products. Printed under the lids on the special Rihanna tins (only 1,500 of which will be made for Heinemann shoppers in Hamburg), customers will find a code which allows them to download Rihanna's new song 'California King Bed' free of charge from iTunes.
"The travel retail market is strategically important to Nivea. In this area, the brand needs to build and secure its standing amongst consumers," explains Ilka Schütte, Director Global Travel Retail at Beiersdorf. "This is why we're delighted about the partnership with Gebr. Heinemann that we established last year." Since the two companies started working together, they have developed a range that now has more than 80 products as well as a series of exclusive travel retail sets. "We are happy to share our travel retail expertise with Beiersdorf, and we've been working together very closely," adds Inken Menck, Head of Purchasing Perfumes/Cosmetics at Gebr. Heinemann. "With those special Nivea travel sets, we are offering something that will pleasantly surprise even price-conscious shoppers in our Heinemann Duty Free shops – something they won't find in a High Street chemist's shop." The partnership between the companies began with collaborations at Hamburg, Dusseldorf, Frankfurt, Vienna and Copenhagen airports; now there are plans to work with selected distribution partners around the world.
Heinemann Duty Free presents exclusive Glenfiddich whisky to commemorate 100 years of Hamburg Airport
100 years, 100 bottles: To mark the occasion of Hamburg Airport's special anniversary year, Heinemann Duty Free is giving travellers the opportunity to snap up Glenfiddich 1982, a Limited Edition whisky from the Glenfiddich Rare Collection. Each of the one hundred bottles features a label stating its bottle number – with number 1 naturally going to the "birthday boys". Hamburg Airport executive board members Michael Eggenschwiler and Claus-Dieter Wehr accepted the rarity from Duty Free Shop owner Gunnar Heinemann, who surprised them by announcing, "I picked the gift out personally in Scotland!" As he went on to explain, "Last autumn I travelled to the William Grant & Sons distillery in the Highlands, and selected the finest whiskies for this anniversary edition with the Glenfiddich Malt Master,
Brian Kinsman."
The airport executives were delighted with the fine gift: "A whisky gets better with age – just like Hamburg Airport! 100 years ago we started with an airship hall for zeppelins and a handful of passengers. Today, 13 million passengers take off or land here each year and they demand outstanding services and interesting shops. It is a great pleasure to work with such a strong partner as Gebr. Heinemann, and together we strive to constantly offer travellers a new, unique experience – for example in the form of this exclusive Glenfiddich 1982 Limited Edition celebrating the Hamburg Airport's 100th birthday."
The exceptional Glenfiddich 1982 Single Malt Scotch Whisky was created by Malt Master Brian Kinsman as part of its Rare Collection by blending four 1982 vintage barrels which stood out due to their exceptional quality. Subsequent storage in small barrels has given the whisky amazing depth of oak flavour and fruity distillery character. The spirit itself is a rich golden colour and the smell is beautifully rich and vibrant, combining layers of vanilla oak with zesty orange, delicate spice and an intriguing hint of linseed oil – very special!
Says William Grant's Andrew Torrance: "William Grant & Sons and Gebr. Heinemann share an undeniable passion for whisky, so it makes sense that they should join together to make this exclusive offer possible. We are honoured to partner with Heinemann in creating such a unique spirit in celebration of the 100 year anniversary of Hamburg Airport."
Adds Glenfiddich Malt Master Brian Kinsman: "Like Heinemann, William Grant & Sons remains entirely family owned and the passion and pioneering spirit that they have shown in international travel retail is echoed by the one that goes into the creation of every single drop of Glenfiddich Single Malt Scotch Whisky."
Gunnar Heinemann continues: "This cooperation sees us unite our passion and know-how to create a true highlight for whisky connoisseurs." Only the oak of sherry butts from Spain and bourbon barrels from America is used to store Glenfiddich whisky. Mellowed by previous use, the oak helps mature the Scotch whisky, allowing it to breathe, soften, assume subtle flavours and absorb a pale golden colour.
A large campaign celebrating the 100th birthday of Hamburg Airport will give travellers the opportunity to purchase Glenfiddich 1982 Limited Edition whisky from the Heinemann Duty Free Shop at a price of 495 Euros. In the Heinemann Duty Free at Hamburg Airport customers will also be fascinated by a wide range of other highlights connected to the history of aviation and the dream of flying.
Save cash when you shop at the airport - Heinemann Duty Free brings great offers to Hannover Airport
Whether you're going on holiday or heading home after a trade fair, the journey begins as soon as your luggage is checked in. For holidaymakers and businesspeople alike, browsing around the duty free shops – where you're certain to find leading international brands at low prices – is part of the experience at Hanover Airport.
Now the airport is offering a new attraction to shopaholics: Gebr. Heinemann has transformed its Hanover stores into Heinemann Duty Free shops. "Travellers can now take advantage of our Heinemann Duty Free shops here in Hanover as well, which is raising our profile further", said Raoul Spanger, Member of the Board of Gebr. Heinemann. "As a city of industry and a centre for trade fairs that provides a wide range of flights to popular holiday destinations, Hanover is an important location." Heinemann will be operating seven duty free shops at Hanover Airport, providing jobs for 45 staff members.
"Hannover Airport and Gebr. Heinemann have been working together successfully since 1998, and we are delighted to be extending our partnership by another five years", said Dr. Raoul Hille, the airport's Managing Director. "As the main holiday airport for the north of Germany, it is very important to us to make sure passengers enjoy the best possible start to their holidays. The new Heinemann shops here at Hannover Airport will play a major part in achieving that aim. With immediate effect, they will be providing exclusive duty free shopping across more than a thousand square metres of retail space. Following on from the opening of the Airport Plaza in 2007, we are pleased to be able to present customers with a unique shopping experience both before and after the security checks."
In addition to the big international brands, passengers visiting the Heinemann Duty Free shops can discover the best that northern Germany has to offer – including Niederegger marzipan and Feodora chocolate as well as products from Hanover such as Bahlsen cakes and biscuits, Rausch chocolate and local souvenirs.
Heinemann Duty Free in Budapest's SkyCourt
The name "Heinemann" will shine out in blue, red and silver above the new Duty Free shop in Budapest's SkyCourt. Immediately after the central security checks, the new walk-through shop "Heinemann Duty Free" will open up. In the store, customers will be greeted by an exciting world of adventure and comprehensive service, luxury shopping and entertainment. At Budapest, Heinemann will invest a total amount of 3,5m euros, 45 additional jobs will be created.
When the new SkyCourt opens its doors at Budapest Ferihegy Airport in March 2011, Heinemann will be present with its own branded concept. As Co-owner Gunnar Heinemann explains: "We would like to gain the loyalty of our customers through our family name. Customers should be aware that they are choosing Heinemann. We give duty free a face and add personality to the business. We are the only family-owned business in the globally operated duty free market. Our brand is not based on an artificial name. More than 130 years of trustworthy and consistent performance have made our company grow and we want to communicate this success to our customers." Jost Lammers, CEO of Budapest Airport: "We have been working together very successfully with Gebr. Heinemann since 1998. We are proud to be renewing and continuing this working relationship for the future. Indeed, my advice to other airports is to also join forces with Gebr. Heinemann."
A world of adventure: promotional stages with changing presentations
Heinemann Duty Free will be offering an exciting world of adventure in which there will always be something new to discover, surprising customers beyond their expectations. Regularly changing productions will be created on impressive promotional stages called "Heinemann's Choice". That's sure to awaken the curiosity of both holidaymakers and frequent flyers alike, secure in the knowledge that the Heinemann stages will always be offering them variety and entertainment.
In addition, regional highlights, specialties and delicacies are presented in a promotion area called "Regionals" in the Heinemann Duty Free shop. The area will be furnished by Budapest
architect's office GEON. With Hungarian red wines, Tokaji or goose liver, every traveller will have the last-minute chance to pick up a piece of Budapest before they fly. Regional products are very popular with shoppers at Budapest Airport. Currently, every fourth item sold in the Travel Value & Duty Free shops operated by Heinemann in Budapest is a Hungarian product.
Full service for air travellers
The variety on offer in the new shop will be evident to passengers at Budapest Ferihegy Airport immediately after they have passed through the new security check. Thanks to Heinemann's walk-through concept, they will be able to save time and make their purchases directly on the way to the gate.
Heinemann's plan is to use service innovations like these to make it stand out from other operators of Travel Value & Duty Free shops. With the new store, full-service will be available to customers even before they enter the airport. Thanks to pre-ordering, passengers will be able to place their orders even before they set out on their trip, by phone or online. Their purchases will then be there for them at the service counter in the shop, ready to be picked up almost on a walk-by basis.
The new brand Heinemann Duty Free will also be introduced in the existing shop in Budapest Airport Terminal 1 from March 2011 on.
Anyone in possession of a valid boarding pass can shop in the Heinemann Duty Free. Whether they are travelling on flights within Europe or heading for distant continents – independently of the flight destination, every passenger pays the same price. The only exception to this are domestic and duty free tobacco items, due to the tax and customs conditions that apply.
The Heinemann Duty Free shop is not the only outlet that the Hamburg-based company plans to open in the SkyCourt. Two new concept shops will also be launched: one offering high-quality fashion from Hugo Boss and Polo Ralph Lauren, the other stylish collections from Burberry, Montblanc and Longchamp.
For the first full year of operation, Heinemann anticipates turnover of approx. 50m euros; for 2010, 40m euros are expected. With the opening of the SkyCourt, Gebr. Heinemann's shop area at the airport of the Hungarian capital will expand significantly – from 1,300 m² so far to about 2,200 m² in the future. The new Heinemann Duty Free shop in the SkyCourt will have an area of 1,400 m². In addition to the SkyCourt shop, Heinemann Duty Free shops in the non-Schengen area of Terminal 2B with 120 m², and in Terminal 1 with more than 260 m² will secure that all departing passengers from Budapest Airport have their chance to shop at one of the Heinemann shops. Two brand shops, one for the brands Hugo Boss and Polo Ralph Lauren and the other for the brands Burberry, Montblanc and Longchamp will each open on 200 m².
Numerous new jobs in the SkyCourt
45 new jobs will be created. The company will then employ a total of 160 people at Budapest Ferihegy Airport. Worldwide, 5,000 people work for Heinemann.
Flying gherkins - Spreewald speciality takes off from Berlin
Here's a surprise that's sure to get travellers in a pickle: from today, Spreewald pickled gherkins will be flying from Berlin to all corners of the globe. Anyone who has just enjoyed a holiday or city break in Brandenburg or Berlin will now be able to pick up this original souvenir at the Gebr. Heinemann Travel Value & Duty Free shop prior to departure. As retail manager Michael Klagge explains, "Regional goods give our airport product range a distinctive identity. We have sought out the items that best represent Berlin and Brandenburg so that passengers can take a piece of the region home."
From the viewpoint of Berlin Airports, it is critical that regional product ranges are on offer at Tegel, Schönefeld and the new Berlin-Brandenburg International Airport (BBI), scheduled to open in June 2012. According to Dr. Norbert Minhorst, Head of Non-Aviation Management at the airports authority, "As early as last year we chose Gebr. Heinemann to operate the duty free and duty paid shops at BBI, the capital's new airport. One of the decisive factors was their wide range of local products."
Michael Klagge is looking to the future: "Having a new and expanded Heinemann Duty Free shop at Berlin-Brandenburg International, which is currently being built, means we can expand our range of regional products."
Heinemann Duty Free opens at Salzburg Airport
Just in time for the peak travel season, Heinemann Duty Free is celebrating the reopening of its shop at Salzburg Airport – and the unveiling of a new look. Along with the new name and brand identity, a new "Regionals" zone in the shop showcases products and specialities from the local area.
Construction work was recently completed at Salzburg's W. A. Mozart Airport, and the shop – which has a sales area of around 415 square metres – was formally reopened. Alongside the familiar Travel Value & Duty Free logo, the new brand name shines out for the first time: Heinemann, which is also the name of this tradition-conscious family-run company from Hamburg, Germany. As co-owner Gunnar Heinemann puts it, "We are giving duty free a face and bring personality to the business." The new logo comprises three bright red sails alongside the Heinemann name, expressing the dynamism of the company from the Hanseatic City while calling to mind shopping bags that symbolise airport shopping. The unveiling in Salzburg, Austria, marked the first appearance for the new brand and the associated shop concept outside Germany, following the shop openings in Frankfurt and Hamburg.
Heinemann's new shops represent a major step forward for the Travel Value & Duty Free concept on the basis of three key elements. Firstly, international brands are offered at low prices, and the product range contains scores of surprises. The value-for-money ratio (as verified by the TÜV) confirms that 90 percent of Heinemann's products are priced up to
30 percent lower than the retail sector or the Internet can offer. Heinemann places a particular emphasis on a wide assortment of products and stock availability. Secondly, customers enjoy full service: air passengers can pre-order purchases before embarking on their trip, either by telephone or online; the goods ordered will then be waiting at the shop's service counter, where they can be collected in a matter of seconds. The third element is the enthusiasm of the shop employees: customers are assisted by highly trained staff who deliver the standard of service they have come to expect from Heinemann.
Shopping with a regional flavour
One big highlight of the new shop concept is the "Regionals" area – a promotional stage on which selected products, specialities and delicacies from the local region are presented. For Salzburg, the regional range inevitably includes the world-famous chocolate and marzipan 'kugel' along with other typically Austrian delicacies and souvenirs.
However, the "Regionals" stages have more to offer than a selection of products: they also feature eye-catching designs. At each airport, the stage is conceived by a well-known local artist, architect or designer with strong links to the region. Austrian architect Volkmar Burgstaller was responsible for planning the stage at Salzburg Airport. "The regional presentation area for Salzburg was developed on the basis of two contrasting design approaches", says Burgstaller. "The inner part symbolises the stages of the festival city, while the exposed outer section represents the landscape, and especially the surrounding hills and mountains."
These individualised designs make every Heinemann site unique and unmistakable. Whereas the fixtures and fittings as well as the products in the Heinemann Duty Free shops are chosen to maximise the recognition factor amongst customers, "Regionals" stages are regularly redeveloped into totally new styles.
Successful partnership
Needless to say, the new Heinemann Duty Free shop also means an extension to the productive partnership established between Gebr. Heinemann and Salzburg Airport
W. A. Mozart. "High-class duty free shopping has become a firm feature of the airport and travel experience. We are delighted to have been working for so long and so successfully with Heinemann Duty Free, which is a world-leading organisation in the field", points out Karlheinz Bohl, CEO of Salzburg Flughafen GmbH. In fact, their partnership dates back to 1964; Heinemann initially acted as a supplier and later (from May 2001 onwards) as the operator of the Travel Value & Duty Free shop. Mr. Bohl is enthusiastic about the new shop concept: "I was impressed to find that the Heinemann Duty Free shop was bigger, brighter and more clearly planned that I'd expected. Apart from the excellent product range and superb value for money, it's the welcoming atmosphere that will draw people into the shop."
Best perfume & cosmetics supplier of 2009 chosen / Clarins scoops Gebr. Heinemann's Supplier of the Year Award
Clarins has been named by Gebr. Heinemann as the Supplier of the Year for 2009. Gunnar Heinemann presented the cup to Christian Courtin-Clarins, owner of the Clarins Group and son of the Group's founder, who personally attended the award celebrations on the German North Sea Island of Sylt and was accompanied there by members of his travel retail team.
"It is a great honour for our company to be nominated Supplier of the Year," said Christian Courtin-Clarins. "Gebr. Heinemann themselves have earned an excellent reputation for service quality. To receive this award from them in recognition of our own performance in the field is a privilege. The travel retail market is very important for our global brand."
Gunnar Heinemann made particular mention of the outstanding way in which the leading French cosmetics group has adapted to the requirements of the travel retail market. "Clarins has shown itself to be extremely flexible when it comes to meeting the needs of the travel retail market. Many elements of the company's product range and presentation have been specially developed with this market in mind. The partnership with Clarins that we entered into in 1984 has always been characterised by a high level of trust and outstanding operational cooperation."
Clarins was specifically singled out for its strong focus on service, superlative supply chain management and cooperation in day-to-day business operations. The company was also praised for its innovative and creative ideas in devising campaigns, presentations and promotions tailor-made for the Travel Value & Duty Free shops of Gebr. Heinemann.
Gebr. Heinemann has now conferred the Supplier of the Year award on three separate occasions. Inken Menck, Gebr. Heinemann's head of purchasing for perfumes and cosmetics, outlined the background to the award, and its significance: "We have always aimed to consolidate and improve the quality of our working relationships with the industry. To achieve that, it is essential that our suppliers clearly understand what we expect of them. That was the thought behind the Supplier of the Year award, which we introduced three years ago. Today, we can say we are delighted at how positively our suppliers responded to the catalogue of objective criteria that we compiled especially for the award, and how strong they are working to comply with it."
For Gebr. Heinemann, the criteria catalogue – which is distributed to all suppliers annually and which lists requirements in the areas of purchasing, supply chain and marketing – provides an objective tool for evaluating the quality of cooperation with the industry. All criteria are rated according to the conventional school grades system.
The Hamburg Entrepreneurial Prize 2009
The winners of the Hamburg Entrepreneurial Prize for 2009 have been announced. They were chosen by Haspa, the Hamburger Abendblatt newspaper, the Hamburg1 television station, the Hamburg Chamber of Commerce, the Hamburg Chamber of Skilled Crafts and Small Businesses and Studio Hamburg. The awards were presented yesterday at a gala evening held at the Fischauktionshalle.
In the new business category, the jury singled out SnapDragon Games (www.snapdragongames.com), a gaming development studio established in Hamburg in 2005. Founded by Christian von Duisburg, this start-up company is expanding rapidly, with a 40-strong team producing PC, browser and console-based games. In April, having collaborated with legendary entertainer Otto Waalkes, the company celebrated its debut on Wiiware, the download portal for the popular Nintendo Wii games console – one of the first German studios to do so. The award in the thriving business category went to Becker Marine Systems (www.becker-marine-systems.com), a local manufacturer of ship rudder systems run by managing partner Dirk Lehmann. Since joining the company seven years ago, Mr. Lehmann has been responsible for introducing a high number of groundbreaking innovations to the product range, and has successfully internationalised the business. Annual turnover has risen from €12 million to €100 million, with the workforce expanding from 25 to 90 employees. In 2010, the company will relocate to new headquarters on the Harburg inland port that can accommodate up to 200 staff members.
The lifetime achievement prize was awarded to Claus and Gunnar Heinemann, fourth-generation personally liable partners at the family-run company Gebr. Heinemann KG (www.gebr-heinemann.de). Over the past 30 years, the cousins have overseen the expansion of their business into airports, ships and national border regions, both at home and abroad. The number of employees of this trading firm, distributor and logistical service provider to the international travel sector also increased tenfold in that time to stand at five thousand. Amongst other activities, the head office in Hafen City and the new logistical centre in Hamburg's Allermöhe district supply the company's international chain of Travel Value shops as well as the new retail brand Heinemann Duty Free, which was launched in 2008.
The Hamburg Entrepreneurial Prize is designed to reward entrepreneurial initiative, determination and achievement. Speakers at this year's event included Hamburg President of the Senate Ole von Beust, editor-in-chief at the newspaper Abendblatt Claus Strunz and Dr. Harald Vogelsang, management board spokesman at Haspa.
Hamburger Sparkasse AG, or Haspa, is Hamburg's leading retail bank for retail, individual and midsize corporate customers in the Hamburg metropolitan area. Haspa is also Germany's largest Sparkasse (savings bank), with a balance sheet total of € 36 billion and some 5,450 employees. Haspa offers a wide range of financial services for retail and commercial customers in the Hamburg business region and its more than three million inhabitants. For more than 50 percent of Hamburg's residents, Haspa is their main bank.
"We give duty free a face" / New marketing concept for shop at Bratislava Airport: Heinemann Duty Free
The name "Heinemann" glitters above the entrance of the duty free shop at the new terminal of Bratislava Airport. Renowned travel-retailer Heinemann has developed a new brand concept. "We would like to gain the loyalty of our customers through our family name. Customers should be aware that they are choosing Heinemann," explains the company's owner, Claus Heinemann. "We give duty free a face. Heinemann is the only family-owned business in the globally operated duty free market. Our brand is not based on an artificial name."
Zdeněk Schraml, CEO of Bratislava Airport adds: "Heinemann entered the Slovak market in 2007, when they took over the operation of the duty free shop at our airport. Since then thanks to Heinemann, our passengers enjoy shopping a wide selection of perfumes, cosmetics, spirits, confectionery, fashion, accessories and tobacco products. As one of the companies with the longest tradition in duty free retailing in the world, Heinemann, to us, is a guarantee of high quality service and an attractive selection of goods. That's why we are very happy, that this renowned retailer will be able to further expand and broaden its offer in Bratislava thanks to the retail premises in the new terminal. We are convinced that with our new attractive premises and with the new marketing concept, the Heinemann shop will become an important part of a journey for every departing passenger in Bratislava."
Above the entrance to the Heinemann Duty Free shop shines the new logo: three red sails resembling shopping bags. But not only the name and the design have been changed. Heinemann has enhanced the concept of the Travel Value & Duty Free Shops and is focusing on three significant details: First, the combination of international brands at low prices and a stunning new range of products; second, full service for the customer; and third, enthusiastic personnel – excellently trained and friendly employees ensure the shopping experience is something special at the airport.
A wide range of stunning products
Heinemann creates an exciting world to explore where there is always something new to discover. An alternating assortment of products will be upgraded every two months. Customers will find products never expected in an airport. Claus Heinemann: "Our job is to track down new and exclusive products around the world and present them in our shops." This stimulates the curiosity of vacationers as well as business travellers. In addition, regional highlights, specialties and delicacies are presented in a promotion area called "Regionals" in the Heinemann Duty Free Shop. Visitors to Bratislava will find typical Slovak spirits, liqueurs, favourite wafers, chocolates, regional souvenirs and memorial gifts. Anyone with a valid boarding pass can shop at Heinemann Duty Free. Whether the flight is domestic, Europe-wide, or to a distant continent, the customer always pays the same price. The only exception is tobacco due to the tax status.
Full-service for travellers
Heinemann also promotes service innovations to reinforce its image in the mind of the consumer. Travellers are able to call in their orders or shop online before arriving at the airport. The purchased items can then be picked up at the shop on the passengers' way to the boarding gates. Purchases can also be gift-wrapped. Additional services are already in the pipeline.
Fine Products from Top International Brands / Luxury Lounge Opens at Prague Airport
The gleaming black walls of the new Luxury Lounge at Prague Airport provide the perfect backdrop for the finest international brands. The 188-square-metre Luxury Lounge, situated immediately behind the security check at Terminal 2, showcases a choice selection of spirits, perfumes, cosmetics and accessories.
Porsche Design has classic accessories for men, along with a fragrance range; MCM offers stylish bags and personal leather goods for women; Faber-Castell presents its excellent writing implements. Tasting promotions, featuring something different every month, take place in the bar zone. The first promotion at the Luxury Lounge was staged by the tradition-conscious company Moët & Chandon, and centred on the world-famous Champagne brands Moët & Chandon and Veuve Cliquot.
The recent opening of the Luxury Lounge attracted scores of guests invited by the operator UG Air. The formal opening was carried out by Iveta Lutovska, the current Miss Czech Republic, along with Jaromir Šmejkal, the co-owner of UG Air, and Miroslav Dvořak, CEO of Prague Airport. As the red ribbon was cut, guests took the chance to discover the exclusive products on offer in the Luxury Lounge and to enjoy champagne sponsored by Moët & Chandon. Everyone was impressed by the unique shop concept, planned and implemented by Gebr. Heinemann on behalf of UG Air. The long-established Hamburg company will be the exclusive supplier to the Luxury Lounge.
Gebr Heinemann makes Mainland China debut with Bvlgari opening at Beijing Capital International Airport
Bvlgari has opened its second store at Beijing Capital International Airport Terminal 3. The boutique is being operated by Heinemann Commercial & Trading (Beijing) Co Ltd, a 100%
subsidiary of German travel retailer Gebr Heinemann – marking the latter's debut in the Mainland Chinese market. The official opening ceremony will take place on 9 April.
Located beyond passport control on the domestic departure side, the 53sq m store carries a selected assortment of jewellery, wallets, watches, eyewear and bags for men and
The boutique is understood to be Bvlgari's first in an airport domestic departure area. It is the second store operated by Gebr Heinemann in China, following the opening of a
Versace boutique at Hong Kong International Airport last month. The Bvlgari watch offering will be distinguished by a creative and contemporary style characteristic of all Bvlgari creations, according to Gebr Heinemann. The classic leather accessories are notable for an understated style, which "couples innovative design with linear yet fashionable decorative hallmarks", Gebr Heinemann
added. The latest collections are highlighted by "daringly elegant bags with a retro touch that underlines feminine chic and eclectic luxe", the company said.
Heinemann Duty Free in the Hamburg Airport Plaza / World premiere for new marketing concept
The Airport Plaza opens its doors and invites passengers to experience a new world of shopping. After their luggage has been checked in and the security cleared, an elegant entrance area invites passengers to explore the Heinemann Duty Free Shops at Hamburg Airport. The Heinemann world premiere shop covers 1,400 m² floor space and offers a completely new experience to shoppers along with an extensive range of services. With the opening of the new shop Heinemann has created an additional 70 new jobs and now has 230 employees at the Hamburg Airport.
The "Heinemann" name glitters in blue, red, and silver above the entrance of the Duty Free Shop in the Airport Plaza. "We would like to gain the loyalty of our customers through our family name. Customers should be aware that they are choosing Heinemann," explains the company's owner, Gunnar Heinemann. "We give duty free a face and add personality to the business. We are the only family-owned business in the globally operated duty free market. Our brand is not based on an artificial name. Our company's growth is based on a trustworthy and consistent performance and we want to communicate this success on to our travelling customers." Above the entrance to the new shop shines the new Heinemann logo: three red sails resembling shopping bags represent the strength of the Hanseatic company and are indeed symbolic for the shopping experience at the airport.
But not only the name and the design have been changed. Heinemann has dramatically enhanced the concept of the Travel Value & Duty Free Shops and is now focusing on three significant details: First, the combination of international brands at low prices and a stunning new range of products; second, full service for the customer; and third, enthusiastic personnel – excellently trained and friendly employees ensure the shopping experience is something special at the airport. "Heinemann's goal is to create a unique identity," Raoul Spanger explains the company´s intention to develop a new brand. "Travel Value was an adequate solution after Duty Free was eliminated within the EU. However, it was not a brand and customer loyalty proved to be less than expected. We have developed our concept further and are now, with Heinemann, introducing a completely new way of duty free shopping.
Heinemann is cooperating with the experts for brand and corporate design from the Hamburg Agency Syndicate to develop its new