system
Given the following post, respond as if you're commenting on Reddit:
human
[Matrix] Why did the agents need to ask directions to Neo's cubicle?

Remember when morpheus calls Neo and tells him to look up just when the agents are asking the receptionist for Neo's location, and she points?

Don't the Machines have an omniscient understanding of everything within the Matrix? Morpheus himself was able to give minute and specific instructions to Neo on how to escape that suggest that they too have an omniscient view of an area.
gpt
The Agents aren't supposed to disrupt the bluepills anymore than necessary. People noticing things are wrong with the Martrix is what accelerates the process of mass awakening, and if nothing else the Architect seems utterly fed up with that by the time of the films.

So the Agents can bend the rules when necessary, but only when necessary. Otherwise they occupy this weird "more-authority-than-god" unnamed secret police role.