system
Given the following post, respond as if you're commenting on Reddit:
human
ELI5: Why are universities unable to respond to questions about admission decisions?

I read that at some universities you can appeal the decision.
I got this message that my application to the Masters program was unsuccessful, along with "Regrettably we are not able to respond to inquiries about this decision"

Is it because it is too difficult to reply or they don't have enough staff on hand?
gpt
Both.

If they open themselves up to responding to questions about why they aren't admitting people, they will have to spend a ton of time dealing with upset folks, answering e-mails and finding polite ways to say "We didn't think you had what it took." They'd have to pay someone to answer those e-mails, and that person would need to have the patience of a saint. It's just easier for them to not accept any questions about it.