system
Given the following post, respond as if you're commenting on Reddit:
human
Is there a name for this behavior I observe from other individuals?

The title is incredibly vague, bear with me.  To narrow it down, I think it'd tie under some sort of psych/behaviorist econ ideas. 

I'm a server at a restaurant, and for those of you who have the pleasure, you'd know that the atmosphere is often cut-throat when things get busy.

I observe when something goes wrong, at someone's fault, and there isn't a name/face attached to it, people are *more* likely to yell or be angry towards the person than they would have if the identity of the person was known.  I feel like it is easier to rationalize anger when the person is unknown, because it's easier to pass off the cost to the unknown people; often under this type of dialect, I observe that the group of perpetrators are often referred to as "they" or "them."  

So is there a name/psychological understanding for this type of behavior?  It's admittedly niche but I've been thinking about it lately and wanted to see if there was anything that recognizes it.
gpt
Actor-observer bias. Correspondence bias. Fundamental attribution error. 

We're more likely to attribute disposition explanations to someone we don't know (he ran a red light because he's an asshole) than someone we do know. We're more likely to attribute situational explanations to people we do know (he ran a red light because there is a medical emergency)