system
Given the following post, respond as if you're commenting on Reddit:
human
CMV: The internet is over reacting to this United Scandle.

I seem to be missing some crucial bit of information about this United Airlines scandle. I appear to be in the minority when I say United didn't do anything to warrant this level of hatred and mocking from the internet.


Main point: United Airlines did not harm the man in question. It was the Chicago Department of Aviation. If the man had not been hurt and filmed this would not have been such a scandle. He was but, rather than assigning blame to the contractor (I want to say this department actually the under the city of Chicago, but I can not confirm that.) Everyone seems to place the blame on United Airlines. 

Side points:

Bumping four passengers for airline employees is fine. I don't know if these passengers were pilots or support staff, but I am going to assume that they were essential for another flight. I am also assuming that if they (The airline employees) had not made that flight then potentially hundreds of other passengers could have been even further delayed. Evidence to suggest that they were not essential to another flight would change my view on this instance of flight bumping.

United Airlines has a pretty awful customer service record. I knew of multiple incidences before this where they HAVE LOST PEOPLES CHILDREN AND PETS.
gpt
Uniteds policy of bumping passengers, while pretty much universally hated by passengers is neither here nor there. The part that is the worst is that he was ALREADY on the place. You bump someone at the gate, they understand to some degree. You bump someone after they have already waited to board and are in their seat, it's a big F U. It's rubbing it in their face that whomever else is replacing them is more deserving and important than them. This is what made United so initially hated. For most passengers, it is the fact that the people kicked off the flight waited, already boarded and got settled in before being forcefully removed was what set things off. For a society that is already sensitized to corporations screwing over the little guy and socioeconomic classes having to play by different rules. This just smacked of elitism and disdain for the every day customer. 

Follow this up with the MOST tone deaf response in the world. The CEO didn't even acknowledge what other passengers were feeling. He just stuck his head and in the sand and gave a huge F U to all of the others that were outraged. The fact he called it reaccomodate and didn't even address the brutality itself, made him come across as very insincere and disinterested, which in a situation like this means it comes across as tacit approval.

Lastly, people were pissed off at the jackbooted response of the Chicago Police. Police and authoritarian brutality is a hot button topic. As such, most felt that the police were acting as United's personal jackbooted thugs, enforcing a corporate policy. Honestly, if United had just condemned their response outright. This would have quickly blown over, because the doctor had now than enough skeletons in his own closet. Instead, their failure to address what happened resulted in people feeling like United condoned what happened. Follow that with the fact it wasn't until their stock took a huge hit that they DID address it, they really dug their hole deep.