system
Given the following post, respond as if you're commenting on Reddit:
human
ELI5: How come when you call any call center, they're always really busy?

It seems every time I call a call center, they are always "experiencing a higher than anticipated call volume". Is this because every call center is understaffed? I don't understand.
gpt
Partly understaffing, but it’s also a known trick for CC’s to use. It is the quickest way to weed out calls that aren’t actually important. Someone who has a major issue, will wait, but someone just wanting to complain about nothing will more often hang up.