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Given the following post, respond as if you're commenting on Reddit:
human
ADA compliance officer isn’t complying

So I’m gonna make this as brief as possible. I’ve had issues with ADA compliance for a few semesters at this university. Last week we had an exam and my accommodation letter states I get double time on exams. 

The exam last week, was online and at home. We had 60 minutes for 40 questions. Honestly I didn’t even notice the time that I was allotted until a warning popped up and to say I had 10 minutes left to submit and then panic mode set in. I finished the exam but I was frazzled due to the clock counting down. 

I talked to some classmates and they also had 60 minutes (without accommodations) so I realized that the professor didn’t adjust my exam time to reflect my accommodations. 

I emailed the testing center head (who is also the compliance officer) after the exam and was told that I could retake the exam because I did not get the accommodations I was supposed to but instead of double time like my letter states, I was only getting FIVE extra minutes.... 

I emailed back to let them know that 5 extra minutes was not double time and asked them to adjust the time to reflect my ADA accommodation letter. 

They did not respond and my exam retake is due tonight... 

I don’t know what to do.
gpt
>I don’t know what to do.

Contact your ombudsman and academic advisor (particularly if you have a closer relationship with them). The former will be able to initiate a formal process and navigate you through it; the latter will hopefully be able to advocate for you to those who would be able to intervene on your behalf.