system
Given the following post, respond as if you're commenting on Reddit:
human
[Matrix] In the 'Matrix' universe, what measures can be taken to ensure that people living in it don't question their reality?

So, I'm beyond stoned watching the Matrix Revolutions fight scene on the busy freeway ft. Neo & co + Smithy. This freeway is like rush hour traffic packed with people just trying to get home and make dinner, when suddenly stuff starts getting blown up and dudes are fighting on top of the moving truck performing physical maneuvers that defying laws of "reality". So... how do agents do Matrix damage control for the hundreds of witnesses whose minds are shattered from seeing all this going down in real time? In the first movie, the homeless train station guy sees trinity get "beamed up" through the phone and is immediately infected by Smith. Would this then be the solution to the countless people that witnessed the freeway shenanigans? Or are agents able to do a collective memory wipe? My mind is churning and I've paused the movie until I find some answers to this. 

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Mods, I'm praying to god I've formatted the title for this post right on my 7th try.
gpt
The current matrix was designed so that people had a subconscious choice to stay or leave the matrix. It doesn't particularly matter what people see or what they remember, as long as you don't get mass numbers of people rejecting the matrix. 

There's also the cycle. So, when the one shows up, lots of crazy stuff starts happening and a lot more people start leaving the matrix. That's when the machines invade Zion, and the one meets with the architect and makes a deal. Normally, Zion gets destroyed and the one will rebuild Zion with a handful of people, and the cycle continues. Obviously Neo made a different choice.

So, why does there need to be the one? Well, that's part of the deal with subconscious choice that everyone has. It might be rare, but some people can choose to ignore the rules of the matrix world, and the one is an extreme example of that.

And finally, why do people need to have a subconscious choice to stay or leave the matrix? Well, the machines tried not giving people a choice quite a few times, and it was a colossal failure every time, causing mass deaths. Only by giving people a choice could they create a matrix that was stable enough for people to live in.

So, to sum up, everybody in the matrix subconsciously chooses to stay or leave the matrix. This eventually results in a person that can choose to bend and break the rules of the matrix, known as the one. The one causes havoc in the matrix and an increased number of people leaving the matrix. The machines respond by invading Zion, and sending the one to the architect. The one will then normally choose to rebuild Zion with a handful of humans. This resets the matrix and all the craziness dies down until the next one shows up.