system
Given the following post, respond as if you're commenting on Reddit:
human
CMV: If a customer from a certain company is being a rude piece of shit, companies should be a rude piece of shit to that person as well.

I don’t mean to say that companies should make death threats, but that they should not keep the ass kissing mentality when dealing with rude customers. 

Companies will never step out of line when dealing with customers. Customers are free to make death threats and call them all of sort of names. God forbid that companies do the same.        

If companies go that route, it highlights how bad it is to talk in a disrespecful way. People get a taste of their own medicine and hopefully see that they’re being insufferable cunts.  

They’ll probably get some backlash for it, but customers that are actually nice and respectful might see where the company is coming from.  

To add to that, customers are people and you don’t talk to people like that. Companies are led by people. It’s never okay to insult a human for your discontent.  

Respect comes from both ways. So don’t be a prick.  

I’ll have my view changed if you can explain to me why a company should hold up a “professional stance” in this matter.
gpt
>I don’t mean to say that companies should make death threats, but that they should not keep the ass kissing mentality when dealing with rude customers.

So basic human psychology. If you notice a person of authority being mean to others. You will automatically assume they will be mean to you, despite how mean is the person the authority is dealing with.

That's why the basic 101 training when dealing with, well anyone when you are the person of authority is to be calm. Never to show anger, never to berate, insult, etc... Because you will scare or dissuade other people. While being professional (aka calm, and corrected, and polite, with even voice, etc...) inspires confidence, trust, willigness and openness. 

Likewise being professional is better at diffusing a situations. Since people who are angry, will escalte, if they detect anger and hostility in return. And they have a very hard time keep it up if they detect politeness and willingness to help.

They will likewise feel more badly afterwards, if they never got a justification (in terms of hostile behavior) for their anger and outburst.

So treating customer like shit simply has no benefit. It makes you look bad, makes you look bas for outsiders, escalates the situation and keeps other from buying shit.