system
Given the following post, respond as if you're commenting on Reddit:
human
ELI5: My internet was being slow <5Mbps so I called my ISP and they were able to send a signal to get it to 500Mbps, how does this work?

How or what could have caused the speed and what are they doing on their end to fix it?
gpt
There are a whole range of things they might have done.

\- They might have just rebooted your router.   Sometimes a simple reboot fixes things.

\- They might have assigned you to a different IP segment.  Maybe the router you were going through is having issues or is overloaded.

\- Maybe they discovered that your router's config was wrong, and you weren't getting the speed you were suppose to be, so they re-sent down the router config and that made the speed faster.

There are probably a few other things that they could have done, but those are probably the most likely.