What are the key metrics to evaluate the performance of an AI chatbot?
Key metrics for evaluating AI chatbot performance include:Accuracy: Measure the correctness of responses.Response Time: Track how quickly the chatbot replies to user inputs.User Satisfaction: Collect user feedback and satisfaction ratings.Engagement: Monitor the duration and frequency of user interactions.Task Completion Rate: Assess how often the chatbot successfully completes user requests.These metrics provide a comprehensive view of your chatbot’s effectiveness and areas for improvement.