I made a big billing mistake
I am a newbie to this site and I set up a duplicate space of zeroscope yesterday. Well, apparently the model has been running this whole time and now I’m being billed for 33 hours! I only used about 10 minutes and then closed my browser. I’ve sent an email to billing and to support but haven’t heard back yet. I’m panicking. Is there anything I can do?
2023-07-02T05:16:40Z
I am having this same issue.  This site isn’t novice friendly at all.  I set up a space for zeroscope to play with.  I was under the impression hardware time was calculated only while it was rendering, not that it was charging for idle time as well.  I have gone in and tried to delete it, but the space won’t delete.  I’ve tried to change equipment tier but that doesn’t seem to work either.  Luckily pause worked, but I still can’t delete it / turn it off.  Some support would be greatly appreciated.
2023-07-03T11:05:45Z
I’m actually curious about this. I have been wanting to try to duplicate a space and try some out using the GPU but have been fearful for this reason. Is there a minimum time for using a space? Can I simply buy a GPU space for only (approximately) 1 hour?Please let me know how this works out, or how I can avoid a 33hour charge like you incurred.
2023-07-05T20:37:49Z
The same thing happened to me. Set up a Zerscope space for an hour of use (a little under $4 an hour) and found out a week later I have been charged 400 dollars because it’s been running the whole time. I emailed them asking for help. Did you get your situation figured out?