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Evaluating a Service-Oriented Travel Portal

Previously, a service-oriented travel portal was proposed to providing self-service packages for tourists while providing a SAAS platform for trans-industry service vendors. The portal’s business model and technical architecture have been addressed, and several travel services have been provided through dynamic composite service packages among flights, taxis, hotels, guides, parks and buses. To exend the portal to provide a better user-experience and a business success, testing management is becoming critial area to focus. Many of the existing testing methods, techniques, and tools cannot directly work with SOA. The unavailability of service code may affect the unit testing techniques. This article is to provide a testing framework based on an ongoing project for a travel portal. There are 6 components in the initially proposed framework, i.e., testing concerns, evaluation indicators, testing cases, testing tools, testing processes, and evaluation and reporting algorithms and tools. The framework is featured with service-related evaluation concerns and testing methods raised by the portal’s nature of service-orientation. This paper will present basic technical and performance indicators and discuss the testing processes oriented to service development and operation. The proposed evaluation and testing methods for service-oriented systems could be a better practice and valuable for the other service-oriented applications to reference before they are put into market.