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Disability + Relevant Design: Empathic Design Strategies Supporting More Effective New Product Design Outcomes

ABSTRACT People are living longer and over their lifespan may develop a range of disabilities that are no longer perceived as a barrier to enjoying a high quality of life. With increased user expectation of products, a balanced approach to functionality and supra-functionality in product design is more important than ever. Users (consumers of products) are acknowledged as being significant sources of insight and innovation. Empathic design strategies rely on the user being an active partner within the information creation and designing process to ensure that more intuitive design outcomes are generated. This paper addresses empathy and the empathic horizon (the boundaries to a designer's knowledge and understanding) in the context of ensuring relevant design outcomes. We also consider the importance of the products that surround us, referred to collectively as our ‘material landscapes'. These concepts are illustrated through discussion of design research and a design course within a university context where students with significant physical (visible) disabilities and industrial design students worked together designing everyday products.