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The Affective Foundations of High-Reliability Organizing

Summary The factors that compel individuals to exert the extraordinary effort needed to create high reliability—consistent error-free performance under trying conditions—remain unspecified. Here, we propose that when individuals experience emotional ambivalence and prosocial motivation, it induces the broad thinking and other-orientation that undergird mindful organizing and high reliability. Copyright © 2014 John Wiley & Sons, Ltd.