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Why do patients choose the emergency department?

She calls her GP but can’t get an appointment until Thursday. She thinks it is probably not serious but worries it possibly could be pneumonia. She appreciates the Emergency Department (ED) is a free, few questions asked, 24/7, accessible service. She is aware there are alternative clinics in the community but she’s not sure what the difference between them is, nor what are the conventions around their use, and they seem similarly removed from her usual GP as is the hospital.