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Uma experiência em mineração de processos de manutenção de software

Software organizations are investing more and more time and resources in their process improvement. Process mining can be a valuable tool to gather data from event logs produced by decision-support information systems. This work discusses issues concerning process mining in the context of software development processes when using software metrics as data source. We also report an exploratory case study that uses metrics data from a software maintenance project from a large software operation. The results were useful to an exploratory analysis as well as to examine issues involved on the knowledge discovery process in this type of environment.