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Quality Management in Education: Building Excellence and Equity in Student Performance

This research is based on a study of Brazosport ISD, an exemplary school district in Texas that used a quality management approach that resulted in greater equity and higher student performance. Faced with deteriorating state test scores in several schools, particularly those with a high population of economically disadvantaged students, this district elected to apply the philosophy, tools, and methods of quality management as a means to raise student achievement through system alignment and improvement of instructional processes. The findings of the study reveal a school district that successfully transformed its approach to education, redirecting its goals and processes to assure the success of every student. This article provides an analysis of the approach and deployment of changes, outcomes obtained, and implications for continuous improvement in other public school systems. In validation of the success of its new methodology and the results achieved Brazosport ISD won the Texas Quality Award in 1998 and received a site visit for the Malcolm Baldrige National Quality Award in 1999, the only school district to date to achieve both honors.