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Incentives in e-Government

Abstract This article looks at various positive and negative measures which can be implemented to encourage the use of e-government. In particular, it focuses on incentive systems (primarily financial ones) as alternative measures to mandatory use requirements and includes consideration of the problematical issues of accessibility and the digital divide. The article also considers the possibility of levying special fees to offset the advantages of e-government to customers and the question of what INCENTIVES might exist for local and federal governments.