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A-CitizenMobile: A case study for blind users

The Government plays an important role in citizens' lives either by defining norms and laws to be complied or by providing trustworthy information and services to be properly used. On the other hand the number of people accessing internet on mobile phones has increased sharply which is improving the development of mobile government systems (M-Government), and how citizens will interact with such technology and services still remains an open issue. In this paper we describe the design of a mobile prototype aimed to provide government-related information and services to the visually impaired citizens. That is the reason why this work has developed the usage of combined interactions in order to provide accessibility and usability for those special users. As part of a formative evaluation studies, we are looking for the users' preferences and experiences while interacting with the mobile prototype. The results of the preliminary studies will guide future improvements of the prototype in order to encourage effective and usable interaction with the A-CitizenMobile system.