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Informing the design of future transport information services with travel behaviour data

In order to increase the attractiveness of public transport systems, information technology has great potential to add value to their usage. In particular, the availability of digital sources of behavioural transport data opens up new directions for the development of transport information services which are focused on the passengers' engagement in public transport. This will enable novel perceptions of transport services, encompassing aspects of personal transport behaviour - information related to the transport routines of individual travellers, social transport behaviour - information which creates an understanding of the collective transport usage of social groups - and dimensions of quality-of-transport information which include novel measures of travel experiences such as overcrowding. In this paper, we introduce and discuss a design space of how behavioural transport data can shape more user-centric transport information services in order to inform future research activities in this area.