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A Model-Driven Prototype Evaluation to Elicit Requirements for a Sensemaking Support Tool

This paper presents a model-driven evaluation approach to elicit requirements. This approach has been applied to evaluate a technology-driven prototype designed to help analysts make sense of Internet forums. Due to the complexity of sensemaking and the immature nature of the prototype, we believe a user evaluation informed by a sensemaking model is beneficial for requirement elicitation. From the evaluation, we have revealed how this tool can be improved by providing a set of requirements in the design space of people, activity in context and technology. Our case study illustrates how a cognitive model can be used in an evaluation to elicit requirements for issues with cognitive complexity.