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Business Process Mapping: A Case Study

Business process management (BPM) refers to process execution using workflow engines, enterprise Application integration engines, and Web Services. It involves technology to automate processes. It is also an approach to change in an organization through utilizing various tools that including business processes mapping. A process mapping is a diagrammatic representation that displays a series of steps that occur within a given process. It leads to understand the organization set-up, departmental functions and interrelationships and determines the scope of various operations. This paper consists of applying modeling in process mapping in BPM using a new diagrammatic representation called thinging machine (TM). We report about a case study of a real system that is currently uses several heterogeneous flowcharts causing supervision and technical problems. It is required to model an underlying conceptualization that unifies the processers in an integrated whole. The system also needs a more precise understanding for the its details through understanding operations, identifying joints of sub-processes and flow of information. The results points that TM provides an alternative approach that can be used to develop more refined tools in the area of business process mapping.