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Technology Is Transforming the Nature of Performance Management

As someone who has assisted with the design and implementation of hundreds of performance management systems, I read the article by Pulakos and O’Leary (2011) with considerable interest. One major reaction I had is the degree to which the authors overlooked the massive impact cloud computing technology has on the effectiveness of performance management processes (Levensaler & Laurano, 2010). Discussing performance management without addressing how cloud computing technology is changing the process is akin to discussing the use of standardized selection assessments without mentioning online testing. In 1990, one could have made a strong argument that the operational impracticalities of paper-and-pencil testing vastly outweighed the benefits of using psychometrically validated assessments for hiring. But the advent of Internet staffing methods has completely changed this discussion. The same thing has happened over the past 5 years in the world of performance management. Performance management is undergoing a significant shift from fixed paper-andpencil or highly static in-house enterprise technology platforms to more dynamic online systems. These online systems make once clumsy processes much more efficient, flexible, and easy to use. This is perhaps