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The Web based SLA System for Customer Quality Assurance in Providing IPTV Services

The Internet protocol television (IPTV) services such as VOD, multi-channel SD/HD, T-Portal, T-Communication are provided for Customers through a super-highway information network (xDSL, FTTH, Cable etc). The Customers using IPTV services are requesting Service Providers to Customer quality assurance as network performance. Service providers and their customers often negotiate service level agreements (SLAs) to determine costs and penalties based on the achieved performance levels. Customers want to be provided better performance ever then. In order to achieve these goals, this paper presents an integrated SLA system for IP Media services. It is important to gather raw data measured end-to-end performance data through Agent in STB (set top box) and PE-to-PE through IP NMS in time. By gathering these performance data of end-to-end section, IPTV SLA system satisfies customer quality assurance and is trusted by customers. In this paper, we explain the metrics, Architecture, network of IPTV SLA. This SLA System aims to furnish service customers with good quality performance, to offer services providers to the chance of preventing violation of SLA contract.