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A path towards the adaptation of quality function deployment in SMEs - a case study

In this paper, we share our experience in our involvement in the adaptation of Quality Function Deployment (QFD) in an SME in Hong Kong. The idea was put forward and initiated by the Manufacturing Department of our University and the Government Industrial Department. Due to disorientation of the management personnel regarding the costs and skills involved, the adaptation of QFD was partially discarded. Through a series of training workshops and statistical experiments, our team managed to establish a rapport with the Quality Assurance team in the company. Their confidence, awareness and skills were gradually built, and statistical thinking was also fostered through collaboration. As a result, the management was convinced and agreed to the full implementation of QFD.