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Transaction Governance Structure of Brick-and-Mortar and Click-and-Order: An Instrument Design and Experimental Study

In the last three years, government documents depositories have been profoundly impacted by a massive project aimed at putting all government documents on the web and ending print deposits. The majority of government agency reports are now born digital. Many partial depositories are thinking of shutting down, and it has become evident to documents librarians that for our democracy to remain healthy, reference librarians must become documents-savvy and make a major effort to help raise public awareness about changes in documents availability and publishing policies. Although these events are being vigorously discussed and analyzed in all of the Government Documents Round Table meetings, there is virtually nothing being said in other library settings about these changes. This forum is part of an interstate effort to bring awareness of documents to all librarians. Even if you are not a federal depository, your library could begin to act like one, if you know what resources to use. Please bring your enthusiasm and your questions. If you are a depository, here is an opportunity to share your own experience with the changing face of documents. This forum offers an overview of the current challenges inherent in such a vast transformation of services. We will share documents cross-training strategies that we have found to be effective. But this is a do-it-yourself opportunity. If you have stories to tell of successful documents integration in our own reference service, please bring your own stories as well and share the benefit of your experiences with us and with the audience.