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Analysis of Information Quality and Security Factors that Affect the use of Pet Apps during COVID-19

Information quality factors are important factors in the formation of applications. Currently, there are many animal lovers who really need pets application to take care of their pets, such as how to care for pets, pet salon treatments, health care and even pet care. Pet applications already exist, but it found that there are still many animal lovers who have not used animal lover applications during COVID-19, however, the loyal customer who used the application quit a lot (58%) but not for the new user especially during COVID-19. Therefore, this study was conducted to see how the information quality factor affects the use of pet applications during COVID-19 situation. This research was conducted using the application of R Statistics with Structural Equation Model and Partial Least Square Techniques. The GoF value of the model formed is quite good, which is 66%. The results of this study show that information quality and security factors are very influential for the use of pet applications.