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Collaborative Business Intelligence: A Case Study of the Dubai Smart City Strategy

This study investigates the concept of Collaborative
Business Intelligence in general and specifically in three Dubai
governmental entities, which are a part of Dubai Open Data
Committee: namely Smart Dubai, Dubai Municipality and RTA,
in an attempt to improve collaborative Business Intelligence
between the three entities thorough a Smart City Project. A
qualitative approach was used to collect data. Secondary data
derived from academic articles, scholarly literature formulate the
literature review and understand the concepts of business
intelligence, collaborative business intelligence in general and
how such business intelligence works at the three entities in
specific. In addition, primary data was derived from interviews
conducted with three senior employees from the top management
of Smart Dubai, Dubai Municipality and RTA to help further gain
in-depth understanding on how the three entities are
collaborating with one another in Smart City Project. The results
of the study have revealed that all three entities; Smart Dubai –
Dubai Data Establishment, Dubai Municipality, and RTA are
adopting business intelligence and collaborative BI. In addition, it
is evident that the three entities are sharing data through Dubai
Pulse for Smart City Projects. As well, the most used systems and
software for analyzing and sharing data among all government
entities to support decision-making process. The massive volume
of data collected from different source required a huge investment
in technology, process and people. In addition, because smart city
project is still a new project under implementation and
reconstruction, the project has reported few challenges with the
implementation of BI, collaboration, and integration within the
Municipality, RTA, and Smart Dubai, the key challenge is
problem is with raising awareness among personnel and
individuals working within in these three entities areas to embrace
smart services, typical of collaborative business intelligence. As
well as privacy and data security in which Dubai Data
Establishment has adopted many strategies and policies to
improve. Moreover, Limited research on best practice of BI and
collaborative BI in UAE based organizations make it difficult to
confirm if the organizations achieve the successful
implementation of the collaborative BI and that make this
assumption an area for further study.