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Intermediary's technology satisfaction and performance in Chhattisgarh public distribution system: Research Note

Centralized online real-time electronic Public Distribution System (COREPDS) is one of the various technological and administrative reforms introduced by state government of Chhattisgarh to empower beneficiary. COREPDS allows the beneficiary to choose fair price shop where they can purchase subsidized commodities. Salespersons' working in the fair price shops are the primary operators of point-of-sale (POS) devices introduced in COREPDS. The fact that adoption of Information and Communications Technology (ICT) is mandatory in e-governance makes it important to study technology satisfaction. In this research note, we propose to investigate the relationship between fair price shop performance after the implementation of point-of-sale devices and technology satisfaction of salesperson. The paper also proposes to study the effect of various demographical and ICT related characteristics of the intermediaries on fair price shop performance. Further, a qualitative analysis of the responses will be done to further investigate into the results of quantitative data.