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Transit System Evaluation Process: From Planning to Realization

This article presents a methodology for evaluating transit in the context of overall mobility. Planning, operations and performance measurement activities were integrated into a comprehensive framework designed to evaluate a fixed-route transit system for a university or a city with a predominant academic institution. The evaluation process involved: identifying users and stakeholders; reviewing planned expansion and renovations; reviewing transit agency’s goals and objectives; defining and refining transportation goals and objectives; evaluating existing economic and transportation conditions; benchmarking against peer cities or universities; developing and evaluating alternatives; developing and enhancing the plan; guiding stakeholder consensus; developing an performance-management strategy; establishing baseline and implementing strategies; and monitoring and reporting performance. This framework allows for continual feedback to achieve optimal performance of the transit system. The proposed process was applied to the on-campus transit route at Clemson University in South Carolina to demonstrate the framework’s effectiveness.