{'fraction_non_alphanumeric': 0.03159340659340659, 'fraction_numerical': 0.008241758241758242, 'mean_word_length': 6.147058823529412, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 1, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Developing a Typology of Perceived Communication Challenges Experienced by Frontline Employees During Organizational Change

This study sought to develop a typology of communication challenges perceived by frontline employees during the implementation of organizational change. A sample of midlevel managers (N = 166) self-reported 486 challenges they perceived encountering while implementing a new customer service program at a national textbook retailer. These perceived impediments were inductively analyzed into a five-tiered typology including (a) resistance from external stakeholders, (b) a lack of resources and decision-making authority, (c) personal management issues, (d) competing changes, and (e) staff resistance.