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Challenges in implementing enterprise resource planning (ERP) system in large organizations : similarities and differences between corporate and university environment

Enterprise resource planning (ERP) system has been
one of the most popular business management systems, providing
benefits of real-time capabilities and seamless communication for
business in large organizations. However, not all ERP
implementations have been successful. Since ERP implementation
affects entire organizations such as process, people, and culture,
there are a number of challenges that companies may encounter in
implementing ERP systems. Recently, some universities have begun
replacing their legacy systems with ERP systems to improve
management and administration. This thesis focuses on challenges of
ERP implementation between corporate and university environment. I
review previous studies that determine Critical Successful Factors
(CSFs) and risk factors to implement ERP in both environments.
Particularly, case studies in this thesis emphasize the
organizational dynamics involved in ERP implementation by using
CSFs and three phases of framework by Miles and Huberman (1994):
antecedent condition, implementation process, and outcomes. This
study uses findings from the case studies to assess ERP readiness
and CSFs' fulfillment. The results from this study contribute to
contextual understanding of distinctive challenges in ERP
implementation between corporate and university
environment.