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E-participation For Increased Citizen Engagement? A Case From Uganda

Implementation of an e-participation system in a low-income region with poor infrastructure, limited access to ICT and low awareness of civic rights and responsibilities, is challenging and requires thorough understanding of the contextual conditions and requirements. The present study provides a qualitative analysis of the implementation phase of an e-participation platform, mapping the specific factors that play key roles in defining access to and use of the system by citizens. The social and political context, as well as the design and management of the platform, are found to be the two crucial dimensions in defining its successful use.