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The Method and Metric of User Experience Evaluation: A Systematic Literature Review

With the growth of User Experience (UX) research field, researchers have developed various ways to implement UX evaluation method. These evaluation methods have different practice, evaluated application, and type of collected aspect. This article provides a systematic literature review on research papers from 2000 to 2019 related to UX evaluation, to better understand UX evaluation method and its implementation, what kind of application its applied to, and what type of collected metric. The result of this paper presents the most frequently used method is self-reported measurement that evaluates self-reported metric and issue-based metric and the least frequently used method is physiological measurement that evaluates emotion and stress metric.