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Creating knowledge structure for service science

Service science is a new research area initiated in 2004. Service science related research communities aim to establish a common foundation for service science, including concepts, theories, technologies and methodologies by multidisciplinary research approaches. Service Science, Solutions and Foundation Integrated Research program (S3FIRE), which is a government funded R&D program launched on 2010, is one of them. S3FIRE is trying to form service science knowledge infrastructure by solving problems at the site. Already many articles discussed why and when service science research should be done, however, answering to what/where questions are not enough. Through managing 14 projects selected in three years, new knowledge structures are evolving in S3FIRE. In this paper, we introduce communication tools which improve the understanding of what are service science researches, where we are challenging. Then we analyze and show the impacts of these communication tools by applying them at the S3FIRE workshop. Lastly we discuss the next steps to improve communication tools for service science.