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Using the technology acceptance model to predict patient attitude toward personal health records in regional communities

Purpose To statistically measure (quantify) how a sample of Canadians perceives the usability of electronic personal health records (PHRs); in the process, to increase Canadian patients’ awareness of PHRs and improve physicians’ confidence in their patients’ ability to manage their own health information through PHRs. Design/methodology/approach We surveyed 325 Canadian patients living in Northern Ontario a) to assess a research model consisting of seven perceptions of PHR systems used to manage personal health information electronically, and b) to assess their perceived ability to use PHR systems. The survey questions were adapted from the 2014 National Physician Survey in Canada. We compared the patients’ results with physicians’ own perceptions of their patients’ ability to use PHR systems. Findings First, there was a positive relationship between surveyed patients’ prior experiences, needs, values, and their attitude toward adopting the PHR system. Second, how patients saw a PHR system’s user-friendli...