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Assessment of the Validity and Reliability of a Questionnaire to Evaluate Empathy of Pharmacists

Introduction : This study assessed the validity and reliability of the Japanese Consultation and Relational Empathy (CARE) Measure in community pharmacist consultations. Methods : We administered an anonymous self-questionnaire about patient consultations with pharmacists to 11 community pharmacies between November 2018 and March 2019. Results : A total of 224 patients completed the questionnaire. Low numbers of missing values and ʻnot applica-bleʼ responses suggested high face validity of the Japanese CARE Measure. Factor analysis resulted in a single solution and internal reliability was high (Cronbachʼs alpha 0.943). Construct validity was supported by a sig-nificant relationship (Spearmanʼs rho 0.43, p ＜ 0.01) with the patientʼs satisfaction with the consultation. Conclusion : The Japanese CARE Measure may be valid and reliable in a community pharmacy setting.