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NAS to NextGen: the evolution of a socio-technical system

Several legacy Federal Aviation Administration (FAA) programs have shown the need to bridge the gap between the user community and the engineers implementing a system for the National Airspace System (NAS). There is often a challenge between defining requirements and implementing requirements to meet user needs without imposing excessive cost and schedule impacts. Furthermore, as individual systems are developed for the Next Generation (NextGen) Air Transportation System, they most likely serve as part of a thread that provides a service capability. Implementing effective solutions must be assessed and orchestrated within the broader context of the NextGen vision. This paper presents lessons learned and explores attributes and challenges for achieving symbiotic socio-technical systems.