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A Study of the Critical Factors That Impact Users Satisfaction in ERP Implementations in China

Enterprise Resource Planning (ERP) is an enterprise-wide information system that integrates and controls all the business processes in the entire organization. The issues of ERP implementation have been given much attention due to its high failure rate. The ERP literature has reported that many ERPs' users were not satisfied with system and "users' resistance" was identified as a main factor for ERP failure. This research investigates the Critical factors that impact user satisfaction in ERP implementations. A conceptual model that determines the critical factors which influence users' satisfaction will be developed. It can be expected to provide valuable guidelines to support management for organisations while taking decisions regarding the implementation of ERP.