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AI and Deep Learning-driven Chatbots: A Comprehensive Analysis and Application Trends

Chatbots are the next big technological evolution in the realm of conversational assistants and voice assistants in the modern technology era. A chatbot, sometimes known as a bot, is a piece of code developed and built to respond effectively to users’ input, utilizing natural skills in understanding inquiries and delivering appropriate replies. Top industries and organizations are embracing new artificial intelligence-driven and deep learning-based interactive chatbots in various sectors, including banking, healthcare, finance, legal, telecommunications, retail, logistics, travel, auto, sports, entertainment, and media. This paper presents a comprehensive analysis of chatbots, their applications trends, and general chatbot architecture for response generation. Moreover, we compare various chatbots based on their features, technologies, languages, and application areas. Chatbots based on AI and deep learning are now becoming an indispensable part of interaction with machines for assistance and resolving customers’ queries.