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Evaluation Social Media-Based E-Government through Unified Theory of Acceptance and Use of Technology Method

The implementation of E-Government was happened because of various services such as simplify public services, interactive, and encourage people to listen to their aspirations. The government should facilitate the participation of public dialogue in the formulation of state policies. The research aimed to evaluate the user experience of LAKSA Application in Tangerang City Government by The Unified Theory of Acceptance and Use of Technology (UTAUT) method, so it can know the influence of user behavior toward LAKSA application. Data were collected from questionnaires to 311 respondents in Tangerang City. Data analysis was done with Structural Equation Modeling (SEM) and using SmartPLS as data processing tool.