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Knowledge management adoption among Malaysia’s SMEs: Critical factors

The value and importance of knowledge, as seen by numerous organisations today, does without a doubt play a crucial role in the current ever-challenging and aggressive business environment.As a result, businesses that aspire to be labelled as being successful and competitive need to seek and find better ways to improve their firms’ performance.Hence, knowledge management (KM), which is viewed as a source of sustainable competitive advantage, has attracted the attention of various companies all over the business world, including small and medium enterprises (SMEs) in Malaysia. With the realisation of KM, the systematic management of organisation knowledge - a strategic corporate asset not to be taken lightly, can thus be created, transferred, shared, and, utilised, in pushing for greater organisational competitiveness,innovativeness and, productivity.The study determines and examines the critical success factors 
(CSFs) of SMEs that further influences KM 
processes; knowledge creation, transfer, sharing, utilisation. The CSFs observed in this research; culture; leadership; employee participation; information and communications technology (ICT); organisational structure; are thoroughly investigated to explore on whether these factors have an impact on knowledge creation; knowledge transfer; knowledge sharing; and knowledge utilisation of KM processes among SMEs in Malaysia.The findings may be used as recommendations to SMEs that are keen in adopting KM in their daily operations.Furthermore, this study may also serve as a basis for future quantitative research studies among researchers, practitioners, and professionals alike, in gaining a profound understanding of KM in sectors other than SMEs.