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Approaches to Conflict Management

Conflict is an unavoidable but potentially productive part of human behavior. When managed effectively, conflict can lead to satisfaction with goals attained, more creative "solutions," and enhanced commit ment to relationships. This article describes a variety of approaches to conflict management, categorizes them, and discusses the similarities of and contributions made by a few widely used models. Detailed descrip tions are given of models that convert conflicts into problems to which problem-solving techniques can be applied.