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AIR PASSENGERS’ RIGHTS IN THE EUROPEAN UNION

During the age of mass tourism, legislation is necessary to cover the rights and obligations of both passengers and airlines. Air passengers’ rights are enshrined in specific laws that support travelers and provide for protection and compensation when people face flight disruptions. These rules may differ depending on the region. The main problem in this field is that many people are unaware that the law is on their side and even passenger rights exist. Experience shows that 85% of air passengers are unaware of their rights. The legal basis of the European Union air passengers’ rights is Articles 91 and 100 of the Treaty on the Functioning of the European Union (TFEU). Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establish common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. Key words: passenger rights, flight delay; flight cancellation; overbooked flight; missed connecting flight; airline strike; delayed, lost, or damaged baggage.