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Improvement and digitalization of business processes in small-medium enterprises

As small-medium enterprises (SMEs) produce huge amounts of added value in the market, it is important to ensure that their business processes are optimized. Business Process Management (BPM) methodology is popular in large enterprises, however, there is lack of information on how it can be adapted by SMEs considering the financial and informational constraints they face. In this research, a set of qualitative and quantitative analysis methods for improving the quality of business process models are presented and applied to optimize the order management business process of a small Lithuanian optical retail business company. Further, a business process management system (BPMS) is presented to digitalize and support the execution of redesigned process. A brief discussion of applying process quality analysis methods within the selected business domain is presented. It is expected that our research will make BPM initiatives more feasible for businesses