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Operations Research Prospects for Libraries: The Realities and Ideals

Operations research can be described in terms of a specific strategy of research. The purpose of this paper is to describe and criticize a very common strategy in which the operations researcher relies strongly on managerial judgment and the existing system as a basis for his inquiry. In this strategy, the operations researcher takes the libraries and specifically the user behavior as givens and relies heavily on library administrators as a basis for his models and his data. The current strategy is criticized in idealistic terms. It may very well be that operations researchers are solving the wrong problems because the existing system--for example, the library--may itself be seriously faulty in its design with respect to the real clients.