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One Organization's Journey to Improved Operations

The Organization’s Story The described journey was undertaken by one of the oldest not-forprofit organizations in southern New England. The organization started out as a nursing service by a ladies club in 1 small village of the region when the first visiting nurse began making calls on her bicycle in 1916. In 1998, the organization became part of a sizeable healthcare system, the largest regional employer. The organization maintains an average census of 2,000 and provides certified home care and private duty care as well as hospice and palliative care. It also contracts with