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Analysis of the level and features of emotional intelligence of staff of the State Employment Service of Ukraine

Introduction. Social, political and economic transformations, which have been taking place in Ukraine, set strict requirements for the professionalism of staff of the State Employment Service of Ukraine in terms of emotional awareness and emotional flexibility, which are necessary for providing good social services to clients with negative emotional manifestations. Therefore, studying the level and socio-demographic and professional characteristics of the emotional intelligence of staff of the State Employment Service of Ukraine is of great importance. The aim was to empirically investigate the levels and socio-demographic and professional characteristics of the State Employment Service of Ukraine staff's emotional intelligence. Research methods. The instruments used included N. Hall's The Level of Emotional Intelligence and mathematical statistics (descriptive statistics, variance and correlation analyzes). Research results. It was found that a significant number of the staff of the State Employment Service of Ukraine had low level of emotional intelligence, which had certain relationships with staff's gender, age, work experience and profession-relevant characteristics. Conclusions. Underdeveloped emotional intelligence and its components among the staff of the State Employment Service of Ukraine can negatively affect their work performance. A special emotional intelligence development training program designed in line with this research findings can promote State Employment Service of Ukraine staff's work efficiency in stressful work conditions.