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Managing change in mandatory adoption situations

Over the past few decades, information technology (IT) has altered the nature of work and organizational structures in many industries. One such industry that has undergone dramatic changes is the banking industry. A survey of executives at 53 of the largest US banks indicates that 30% of those surveyed believe that the IS strategy has not been effectively communicated to the lines of business it is intended to support; conversely, only 9% of chief information officers in these banks held the same opinion (Hoffman 1994). This finding alludes to a fundamental organizational communication gap that has serious ramifications for new IT implementation efforts.