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Visual and Sonic Communication Representations to Support Design Interaction

Interaction between collaborating parties exerts strong and surprising forces on the design process and thus its outcomes. Hence, there is much to be gained by investigating the nature of these communications. By definition, an organisation establishes clear protocols to realise effective communication, and does so in response to business needs. In contrast, creative endeavours must often harness loose teams of specialised individuals, working in different contexts, disciplines, and language bases, and relying on nonformalised yet highly selective exchanges of information. It is therefore a considerable challenge to comprehend and improve these processes. One approach is to exploit the discrete information contained within digital communications to produce models of these complex conditions. This paper reports preliminary work to identify the components of an email visualisation system. The goal is to apprehend developing structures, providing the collective with the capacity for reflection.