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Analysis of calls made to emergency number 112

This article presents the division of calls that are made to public safety answering points
in the Republic of Poland. Next those calls were analysed starting from the very beginning
of the operation of the emergency notification system, taking into account their percentage
division into justified, false and cancelled calls. Factors that influence the number and type
of registered calls were also presented. The last part of the article refers to proposed changes
that could be made to reduce the number of false calls.

