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Professional discourse in multilingual settings: policies and practices

With the growth in mobility and linguistic diversity as some of the hallmarks of our increasingly globalized economy, research addressing multilingualism in the workplace has been on the rise. Both scholars in sociolinguistics and in international business studies have developed an interest in workplace multilingualism. The former continue a longstanding research tradition on workplace discourse in various disciplines of linguistics, ranging from ethnomethodology and conversation analysis to ethnography, pragmatics, (critical) discourse analysis and interactional sociolinguistics (e.g. Drew and Heritage 1992; Gumperz 1982; Gunnarsson et al. 1997; for an overview, see Sarangi and Roberts 1999). Many of these studies have combined a focus on the fine detail of micro-level interactions with one on the institutional order and larger-scale social, economic and ideological processes, and have laid bare the generic features of workplace talk, how institutional knowledge and professional identity are constructed in discourse (Sarangi and Roberts 1999), and how (mis)communication can feed processes of racial discrimination in multi-ethnic workplaces or cross-cultural service encounters (Gumperz et al. 1979; Gumperz and Roberts 1991; Roberts