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A New Measure of Employee Satisfaction

Employee satisfaction involves not only efficient usage of human resources, but also preservation and securing vital company information. Satisfaction lowers fluctuation of employees, positively influences productivity indicators, and thus overall company output. Therefore it supports long-term stability and competitiveness. The problem with evaluating and interpreting gathered knowledge is that it can be greatly influenced by subjective evaluator criteria. It this article a methodology for evaluating employee satisfaction is developed. The goal is to quantify employee satisfaction by means of a factor that indicates employee satisfaction. The indicator was empirically tested in a selected company in 2003 and 2009. Results indicate that the employee satisfaction indicator developed here has predicative ability. However, it is necessary to update partial indicators and their weights over time to reflect the current economic situation.