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Transferring Problem Solving Strategies from the Expert to the End Users - Supporting Understanding

To support sharing knowledge between people in an organisation, new types of systems are needed to transfer domain knowledge and problem solving strategies from an expert to end users and thereby making the knowledge available and applicable in a specific domain. To apply the knowledge in the organisation, the systems need a way of illustrating the reasoning strategies involved in an interpretation of the knowledge to reach conclusions. One solution is to incorporate different diagrams knowledge management systems to facilitate the user’s grasping of the knowledge and the strategies. This paper describes the manners knowledge management systems can facilitate transferring problem solving strategies from a domain expert to different kinds of end users. To this objective, we suggest using visualisation and graphical diagrams together with simulation to support transferring problem solving strategies from a domain expert to end users. Visualisation can support end users to follow the reasoning strategy of the system more easily (Hakansson 2003:a; Hakansson 2003:b). This visualisation includes static presentation and dynamic presentation of rules and facts in the knowledge base, which are used during execution of the system. The static illustrates how different rules are statically related in sequence diagram of the Unified Modelling Language (UML). The dynamic visualises the rules used and the facts relevant to a specific consultation, i.e., the presentation depends on the input inserted by the users. This is illustrated in collaboration diagram of the UML. The dynamic presentation is also to be used to simulate of the reasoning strategy for particular session. From these diagrams end users can learn the expert’s problem solving and then use it to perform a particular task.