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User beliefs and interaction with expert systems

The previous chapter described the ELM, a model that explains how people may respond to advice. According to the ELM the way someone evaluates a message or advice is highly affected by his or her motivation to examine the advice. In this chapter the motivation to study the advice of an expert system is looked into more carefully by focusing on beliefs that may bias someone's motivation to interact with a computer. These beliefs, such as computer anxiety and computer self-efficacy, can affect the motivation to interact with a computer and thereby affect the motivation to study advice given by a computer. The next section discusses the link between beliefs and motivation. Then, several beliefs regarding computers are discussed in detail.