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Effective Risk Management Techniques in Development of IVR Software

Every software project is exposed to adverse internal as well as external influences, called project risks that affect the cost and the duration of the project and possibly the quality of the products. With a risk analysis it can be determined for a specific project what the risks are. These risks then should be included in a systematic and formal manner in the project in order to obtain a realistic and reliable project estimate and a realistic project plan. Currently, software quality assurance does not apply completely on the development of software industry and this leads to some challenges in the industry of software, specially, concerning risk, cost and time consuming. While the success of software development project depends on the application quality assurance standards which starts by the pre-project and continue through the project till it reaches the user at the end. The aim of this paper is the challenge the risk factors incurred during the development of IVR software projects without defects but also the customer’s acceptance and satisfaction of the software. Thus to prevent software development projects failure, the risk should be analysed and managed at an early stage.