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Technological Developments in Banks

Technology has enabled transformation in banking. In the development of Indian Economy, the Banking sector plays a very important and crucial role. With the use of technology there had been an increase in penetration, productivity and efficiency. Commercial Banks in India are now becoming a one stop Supermarket. The focus is shifting from mass banking to class banking with the introduction of value added and customized products. The bank' s branches are running on the concept of 24 X 7 working, made possible by the use of Tele banking, ATMs, Internet banking, Mobile banking and E - banking. The large-scale increase in the number of transactions handled by the banks has enhanced the dependence of the banking sector on modern technologies including the use of computers. In this regard, this case study highlights the technological development in the banking sector in India.