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Understanding Drivers and Challenges of Multi-actor Collaborations at the Local Level

In a world increasingly characterized by complexity and ambiguity, problem solving is often achieved through collaboration among multiple actors in multi-level settings, involving national, state, and local agencies. Yet, our knowledge is limited in terms of the drivers and challenges of collaborations that require both inter-organizational collaboration and collaboration with citizens. Using a case study of the development of a mobile app for emergency preparedness and response, this study explores key drivers and challenges of multi-actor collaboration at the local level. Our results show that local leadership and direct communication are key drivers for both interorganizational collaboration and collaboration with citizens and that political dynamics are a challenge regarding inter-organizational collaboration. The two types of collaboration become distinct and independent processes while they complement each other to achieve the purposes and goals shared among different actors.