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The Significance of Occupants Satisfaction on the Maintenance Planning Process

In general standardization and maintenance of a building, numerous plans, procedures, and guidelines are essential for the appropriate management of such structure to meet expectations and withstand any form of problems that may erupt from its usage. In situations of employing inadequate and improper maintenance architecture in the management of the building services, the outcome leads to the compromise of the purpose of design of such building, thereby causing dissatisfaction to the users(occupants). The dissatisfaction of occupants often leads to complaints that increase the maintenance cost. The main focus of this paper suggests the appropriate use of the maintenance planning process to avoid accruing extra costs on maintenance both from the housing provider and user. This paper further highlights the effectiveness of the maintenance planning process and the significance of occupants’ satisfaction with maintenance provided in their homes. In achieving the objective, a survey was conducted and data gathered were analyzed using analytical tools such as frequencies and ANOVA. The study reveals the level of satisfaction of occupants with maintenance issues in the property and satisfaction with the safety measures put in place within the building. Finally, the result generated from the survey recommends the proper use of the maintenance planning process to avoid accruing extra costs on maintenance while prioritizing maximum customer satisfaction.