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Citizen Engagement in Technically Dynamic Environments

Cities around the world are implementing technology-based solutions to make better the high volumes of data collected but also need to design and implement strategies to engage with citizens. This study explores why and how cities engage citizens in their smart city initiatives by analyzing the results of a nationwide survey of US cities. Results show that cities view the purpose of citizen engagement as more informative or to generate support for smart city efforts. Cities appear to use a diverse combination of mechanisms to engage citizens with smart city initiatives with an emphasis on simple, one-way communications from government to citizens.