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Learning from international library practice: the results of the 2012 Kay Poustie OAM Travel Scholarship

The Kay Poustie OAM Travel Scholarship is an initiative of the State Library of Western Australia Foundation. It provides Western Australian librarians with the opportunity to travel, visiting international library services and learning from their experiences. In 2012, the author was the inaugural winner of the scholarship, travelling to Europe to visit 10 renowned and innovative library services: Amsterdam Public Library, the DOK Library Concept Centre in Delft, Copenhagen Main Library, Copenhagen University and Royal Library, Malmö Library, The London Borough of Tower Hamlets' Idea Stores, The British Library, Cardiff Central Library, Manchester Central Library and Liverpool Central Library. The activities, buildings and programmes of these libraries were examined and several common features were identified as contributing to the success of these libraries. This paper discusses the features which these libraries thought were important to the success of their library services, and describes programmes, events and services which these libraries have implemented. This paper identifies goals for public libraries wishing to emulate the success of these international libraries in the areas of the library building, opening hours, events programmes and customer engagement.