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Bridging the Gaps Between Laws and their Application: a Tunisian Case Study

Actually, administrative services are facing many problems. The main problems concern corruption, timeouts and lack of information. To counter such problems, electronic government applications are interesting alternatives to offer more transparency and a better monitoring of administrative procedures. In this context, we are interested in the Tunisian particular case, and more precisely on the building permit granting process. Thus, we describe in this paper the existing framework; we identify its main problems and propose some improvements mainly through the building permit process automation. An investigation is done across Tunisian administrations, ministry services and architects in order to analyze the building permit process depicting the required details. Our solution is realized by collaboration with Government Presidency services (the Executive Management of Reforms of Administrative Perspectives) and Tunis municipality.