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Converting nonbelievers. Once users clearly recognize the power of IT, investments will soar.

Much of healthcare delivery doesn't work very well and could be improved significantly with thoughtful application of IT. Yet experts agree that provider adoption is low. Depending on the study, only 3 to 13 percent of hospitals have implemented computerized physician order entry (CPOE), and only 15 to 28 percent of outpatient organizations have computerized medical records. In aggregate, healthcare's IT investment should be increased significantly. The outcome would be higher-quality, more-efficient and safer healthcare. Why hasn't such an investment been made? And more important, what can be done to bring it about?