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Creating Competitive Advantage for Air Freight Communities Using Cargo Community System: A Case Study in Schiphol Airport

Airports have become the center hubs of supply chain collaborations. To support the air freight collaborations in airports, Cargo Community Systems (CCSs) was developed. A CCS is not only an enabler but also a challenge for establishing and maintaining collaborations. A proper understanding of how to govern the relationships between companies in the community is needed to achieve a sustainable collaboration. This study presents the development of Amsterdam Schiphol Airport’s CCS – Cargonaut. The air freight community in Schiphol Airport has been through two lifecycles of governance. The main differences between the first lifecycle (1981-1995) and the second lifecycle (1996-now) are: (1) Cargonaut’s ownership, (2) the cost-sharing structure, and (3) the member’s power in the decision making. From Cargonaut’s development, we can conclude that the governance of inter-organizational collaboration over time is dynamic. Schiphol community has been successful in creating business value and competitive advantage through the use of Cargonaut system across its supply chain actors.