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Smart Presence for Retirement Community Employees

The goal of this study was to understand what employees of continuing care retirement communities (CCRC) think about the smart presence technology. To better understand their perceptions of the benefits, concerns, and adoption criteria for smart presence systems we have conducted a needs assessment with CCRC employees who were given first-hand experience operating the BEAM as a pilot and local user. Participants indicated there is potential for smart presence technology in retirement communities and shared an equal number of benefits and concerns. The benefits that were mentioned included convenience and effort/time saving, visualization and socialization whereas the concerns that were mentioned included limitations of the system, emotional harm to others/residents and physical harm to others. It is important to understand such attitudes toward technology, because they are predictive of adoption.