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Challenges Facing Faculty Members When Using a Learning Management System

Universities use learning management systems (LMS) to support teaching practices and add value to the educational system. A leading university in the gulf region (XYZ) provides support for faculty members (FMs) through its Center of Excellence in Teaching and Learning (CETL), where experts respond to their enquiries on how to use the LMS features. This study analyzed data available from such interactions and concluded that FMs preferred office (face-to-face) contacting method, assessment is the major generator of FMs enquiries, and also the majority of enquiries were clustered into five major dimensions. Full details and analyses are available in this study.