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Effective use of a common problem-solving process as an integral part of TQM.

Many organizations implement TQM programmes, but it is estimated that only 25 per cent of them can be classified as successful in terms of delivering the benefits that should be expected from them. Failure to create the conditions through systems and procedures which highlight problems in the organization and provide common approaches to solving them (such as an "in-company" problem-solving process) is often a main reason for such a low success rate. The benefits of successfully implementing the extensive use of a common problem-solving process and adopting a management style at all levels that supports, allows and encourages employees to use it are enormous. The problem-solving process should be an integral part of the TQM initiative and supported by ongoing training and facilitation, and used by management at all levels.