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A LONGITUDINAL STUDY OF FINANCIAL EXECUTIVES' VIEWS ON INFORMATION SYSTEMS RETURNS AND KEY TECHNOLOGY ISSUES

Understanding important information technology issues is essential to improving organizational performance and preparing proper curriculum to educate new IT students. However, key information technology issues have been lightly studied in peerreviewed literature. This manuscript studies the views of top financial executives over the three year period 2003 to 2006. A large sample of major executives share their views on the returns currently generated from information systems in their organization. Overall a group of approximately 500 executives participated in the survey. Generally, Information Systems (IS) are seen as providing worse than medium returns both in 2003 and 2006. However, it has been determined that there have been returns on information technology investment are seen to have increased. By and large there were many issues that showed significant decline as “very critical” technology issues between 2003 and 2006. The specific issues selected and the implications for practitioners and researchers are explored.