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Case Management with Hurricane Katrina Survivors: Perspectives of Case Managers and Supervisors

ABSTRACT Disaster case management is an important but under-researched aspect of disaster recovery. This study explored the perspectives of case managers and supervisors about the needs of Hurricane Katrina survivors. Telephone interviews with 168 case managers and supervisors in 32 states identified client motivation and availability of resources as key factors in successful cases. Conversely, lack of client motivation perceived or resources were key factors in challenging cases. Housing, employment, and transportation were identified as survivors' greatest needs. Further research is needed to develop best practices in enhancing client motivation, addressing cultural differences, and improving post-disaster resource development.