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Technology Acceptance Model of ERP software in Small Business: A Systematic Literature review

Adopting an ERP system could become a task that does not necessarily lead to success. In this work, we have conducted a systematic review of the literature considering the technology acceptance model (TAM) in an exhaustive search of 11 scientific databases, applying the PRISMA method. A total of 341 articles were obtained, and 53 were selected as eligible. The Iramuteq tool under R was applied to perform text analysis to quantify the results. We conclude that the relevant factors to consider in implementing an ERP become the mitigation of computational anxiety. The literature identifies some strategies, such as adequate end-user formation programs, documentation, technical facilitation conditions, social influence, and organizational motivators.