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AN EXPLORATORY STUDY OF KNOWLEDGE TYPES RELEVANCE ALONG ENTERPRISE SYSTEMS IMPLEMENTATION PHASES

Enterprise Systems (ES) are now established business operating systems in many organizations worldwide. Knowledge management research in ES has been significantly focused on the creation, sharing and storage of knowledge. However, it is often not clear what type of ‘knowledge’ has to exactly managed. Therefore, there is a need to address the epistemological domain of knowledge along the implementation phases of the market leading Enterprise Systems SAP R/3. This exploratory study attempts to identify and analyze the different types of knowledge along the implementation phases of a SAP system. Through an analysis of knowledge types and critical success factors along the phases of SAP’s implementation methodology, it is possible to gain insights into the relevance of knowledge types required for implementing an ES.