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Work process redesign for blood banks and transfusion services.

Blood banks and transfusion services generally have been slower than other clinical laboratory areas to look into redesigning their work processes. Work process redesign (WPR) provides a tool for facilities to critically review their current work processes for improvement opportunities. This article provides blood banks and transfusion services with a redesign road map and the experiences of a large, metropolitan transfusion service in undertaking a WPR project.