{'fraction_non_alphanumeric': 0.028350515463917526, 'fraction_numerical': 0.0, 'mean_word_length': 5.529411764705882, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Trust in Computer-Mediated Communications: Implications for Individuals and Organizations

The purpose of this chapter is to explore trust as it relates to computer-aided communications, commonly electronic-mail. There are four objectives for this chapter: (a) to comprehensively define trust as it appears in the scholarly literature, both for human interpersonal trust and for inanimate technology trust; (b) to explore the essence of communications, identifying the common factors that affect the quality of meaning in communicative interactions; (c) to compare and contrast trust in different forms of communication media; and (d) to offer some thoughts on what can be done in the business world to foster and enhance trust, independent of the communication medium chosen.