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"Blending" Docent Learning: Using Google Forms Quizzes to Increase Efficiency in Interpreter Education at Fort Henry

ABSTRACT The introduction of online elements to museums and cultural sites has opened up new ways for visitors to engage with the past, with nature, with culture, and all other treasures of the museum. However, docent training has lagged behind visitor-facing educational initiatives. By blending online elements into docent education programs, staff training can economize time and focus more on personal elements of interpretation. The article offers a case study of Fort Henry National Historic Site’s use of a Google Forms-based online quiz as a blended docent learning initiative, and then discusses three levels of efficiency offered by such blended docent learning.