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Help Kiosk: An Augmented Display System to Assist Older Adults to Learn How to Use Smart Phones

Older adults have difficulty using and learning to use smart phones, in part because the displays are too small to provide effective interactive help. Our work explores the use of a large display to temporarily augment the small phone display to support older adults during learning episodes. We designed and implemented a learning system called Help Kiosk which contains unique features to scaffold the smart phone learning process for older adults. We conducted a mixed-methods user study with 16 older adults (55+) to understand the impact of this unique design approach, comparing it with the smart phone's official printed instruction manual. We found Help Kiosk gave participants more confidence that they were doing the tasks correctly, and helped minimize the need to switch their attention between the instructions and their phone.