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e‐hub: an online self‐help mental health service in the community

Self‐help delivered through online websites has been found to be beneficial for people with mental health problems, and consumers find internet support groups helpful. The Australian National University e‐hub group delivers automated web interventions (BluePages, MoodGYM, e‐couch) and an online bulletin board (BlueBoard) to the public for mental health self‐help. The evidence‐based web interventions require no direct therapist or other human involvement, while the bulletin board is moderated by trained consumers under the supervision of a clinical psychologist. Users may contact the e‐hub service by email. These web services are used by a large number of users, with and without clinical mental disorders, often over a long period of time. These services provide programs for prevention and early intervention and are particularly suited to people who prefer anonymous services, live in rural and remote areas, or have a preference for self‐help methods, as well as for use in school and workplace settings. A range of best‐practice measures have been developed and put in place to ensure high‐quality service delivery. Evaluation and quality control are enabled by a database and associated software.