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Life story: constructing a memoir writing service

The 'Life Story' service for writing and publishing memoirs was iteratively constructed with the aim of offering a domain for senior citizens for writing short, personal recollections and a lower threshold for entering the social media. To confirm that the needs and requirements of the forthcoming users -- in this case elderly citizens -- were well understood, potential users participated in the process from the beginning. This occurred through user evaluation studies aimed at understanding how users perceive and experience the service. Users were expected to provide design information for constructing the 'Life Story' application. The first focus-group study concentrated on ordinary senior citizens, the method for studying their expectations being the semi-structured focus group interview. The aim of the second user study was to evaluate the first version of the application. Here the study focused on critical users: members of a memoir-writing group.