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An Intentional Conversation About Conflict Resolution in Health Care

On November 8-10, 2007, the Dispute Resolution and Health Law Institutes at Hamline University School of Law hosted “An Intentional Conversation About Conflict Resolution in Health Care,” the fifth biennial Hamline Symposium on Advanced Issues in Dispute Resolution. The symposium series brings together scholars and professionals to engage in purposeful conversation around critical issues in the field of conflict studies and dispute resolution. No papers are presented and, although certain individuals are given responsibility as theme leaders to frame, open up, and promote the dialogue, the active participation of all attendees is encouraged by the use of intimate in-the-round seating. This introductory article in the 2007 symposium proceedings summarizes key themes about dispute resolution in health care and previews a compilation of 13 essays examining how health care decisions are influenced by different and competing value systems: an increasingly diverse and aging population of patients; a growing universe of traditional and non-traditional health care providers; the ever-expanding role of third-party payors; suppliers promoting rapidly changing technologies and marketing directly to patients; policy-makers who promote increasingly divided ideologies and regulators caught in the middle. The result is an overwhelmingly complex set of challenges that provoke conflict at all levels.