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Citizen Centric Impact on Success Factors of Digital Government Maturity in Malaysian Public Sector

Malaysia has launched its Digital Government (DG) initiative in 2015 to in line with 
the implementation of the Eleventh Malaysia Plan (RMK-11), the changing scenario 
and the current environment of public sector ICT. The implementation of the DG is 
planned to offer more innovative services, accessible to the citizen and provide the 
efficient and integrated service delivery by 2020. The government agencies face 
problem dealing with change and proper planning cannot be done towards successful 
DG implementation. In order to address this problem, the study plan to develop 
conceptual framework for DG maturity factors to facilitate Malaysian Public Sector 
towards implementation of successful DG. The proposed conceptual framework 
suggests that Organizational Forms, Objective Technology, Institutional 
Arrangements and Enacted Technology have impact on DG maturity level. The final 
conceptual framework which including of maturity level phases, maturity indicator 
scores and the details of maturity flows will be suitable for future research 
development.