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Comparing digital libraries with virtual communities from the perspective of e-quality

Purpose – In this study, the authors use the term “e-quality” to refer to information quality, system quality and service quality. This study aims to focus on e-quality, exploring and comparing users' perceptions of digital libraries and virtual communities in the hope that the results of this study can help lead to better understanding of the exact nature of e-quality as perceived by users. Design/methodology/approach – A large-scale survey was conducted for data collection. Data collected from 334 users of digital libraries and virtual communities were used for data analysis. Findings – The study finds that users are likely to perceive a higher level of information quality, system quality and service quality of digital libraries than of virtual communities. Practical implications – The authors suggest that librarians do not need to have concerns over the challenge brought by virtual communities, which indeed have an increasing impact on the way a lot of people seek and gather information. Instead, they ...