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Trust and Community Engagement in Digital Civics: Exploring Opportunities for Design

The work of community engagement performed by public officials in local government provides valuable opportunities for city residents to participate in governance. Technology stands to play an increasingly important role in mediating community engagement; however, currently the practices and relationships that constitute community engagement are understudied in HCI. Of particular importance is the role trust - either establishing trust, or more frequently, overcoming distrust between public officials and city residents. To address this challenge, my research seeks to understand how trust could inform the design of technology to support the work of community engagement performed by public officials in local government. My research will culminate in a design framework that will inform development of technology for community engagement using trust.