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Trialling the SMART Approach

It is important to develop tools that support sense-making by providing representations that help to capture the externalisation of the thinking process. The paper proposes SMART, a new method for identifying the sense-making processes of experts by combing probes with cognitive task analysis methods. The Data-Frame sense-making model is used as a theoretical frame, and the probes have been developed around the model to elicit experts’ sense-making strategies. However, we found that the SMART probes presently lacked the resolution to capture the experts sense-making and a stronger emphasis of cognitive task analysis methods and observations were required to interpret the findings.