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A Systems Science Approach to Organizational Integrity. Case: Services Small and Medium Enterprises

Abstract This study developed a model oriented to organizational integrity in services small and medium-sized enterprises (SMEs). A systemic approach was adopted to articulate methodologies as follows: A) We used the soft systems methodology to frame the problem and formulate a conceptual model. B) Partial least squares path modeling was applied to validate the construct statistically. C) The viable system model was used to realign interactions within SMEs to foster organizational integrity. The results suggest that the relationships proposed in the construct may promote organizational integrity. The ideas developed are constrained to the organizational domain, and although the results apply to the Mexican context, this study provides an opportunity to discuss methods for improving the analysis of and viewpoints for rethinking viability in these organizations; while suggesting an analytic protocol to support academics and managers for addressing the study of integrity.