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Competency profiling : definition and implementation

Author’s Biography Steve Shellabear is a consultant at ConsultSeven. He holds a M.Sc. in Change Agent Skills and Strategies is a Master Practitioner in Neuro Linguistic Programming (NLP) and is currently completing doctoral research into the attributes, skills and support systems of customer-facing staff in contact centres. He has over 20 years in personal and professional development and has been designing and running corporate training programme since 1990