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A Participatory Approach to Designing Decision Support Systems in Emergency Management

This article presents a participatory design approach to Decision Support Systems, which is specifically built to face the socio-technical gap that often impedes DSS acceptability by end-users in real work environments. The approach has been experimented in two case studies in the field of health-related emergencies, namely earthquake and pandemic flu. The application of the approach and the results obtained are described with specific focus on the phases of requirement analysis and system evaluation.