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Users and radical innovation performance: the moderating role of the organisational context

ABSTRACT This study investigates four key factors of the internal organisational context that moderate the relationship between connecting with users and radical innovation performance: performance management, autonomy, internal networking and organisation and culture to support innovation. These components define a firm's organisational context. A sample of Austrian- and Italian-based firms shows that the connecting with users–radical innovation performance relationship is amplified at higher levels of all the investigated elements of the organisational context. The authors discuss the study's implications as well as future research directions.