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Perspective of volunteer staff on the effectiveness of peer-support programs: a case study


Purpose
This study aims to explore perceived effectiveness in the Warriors' Ascent program through interviews of volunteer staff, to leverage improvements in the design and delivery of programs through peer-volunteers.

Design/methodology/approach
Focused interviews were conducted to explore peer-volunteer perspectives on program effectiveness. The alignment of themes and statements emerging from interviews was explored in detail relative to the program curriculum.

Findings
Five main themes emerged, with alignment for 86% of the peer-volunteers’ commentary and program curriculum. Areas of non-alignment may present opportunities for program growth.

Practical implications
Analysis of peer-volunteer perspectives on practical activities and overall program effectiveness identified options to enhance program delivery. Warriors’ Ascent and both existing and emerging organizations (such as those who will serve distressed frontline pandemic workers) are essential social resources poised to evolve by encompassing appreciation and more effective use of non-professional volunteer support staff.

Originality/value
Peer-volunteers supporting behavior change programs are an emerging focus for research. Peer-volunteers contribute unique perspectives, common experiences and building of relations with a program’s participants serving as an effective agent of change contributing toward healthier lifestyles. Considering the influences of peer-volunteers during program evaluation allows triangulation among sources of information and offers additional opportunities for influencing program growth.
