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Adaptive open innovation: solution approach and tool support

The production of valuable and potentially successful products and services according to the prevailing approach of traditional Innovation Management often fails. However, companies constantly face the challenge to develop and maintain their competitive advantage in an increasing competitive international environment. The paradigm of Open Innovation addresses this challenge fostering cross-border collaboration, integrating both upstream and downstream partners alongside the value chain. Since especially the integrative tasks incorporate individual, knowledge-intensive, and weakly-structured processes, new approaches to support people in open innovation projects need to be considered. Adaptive Case Management is specifically designed to manage unpredictable work and to support knowledge workers. From both, a conceptual and technological perspective it is outlined how knowledge workers in the field of open innovation can be supported across company boundaries. This approach is evaluated based on a software prototype and findings on usability as well as acceptance are depicted.