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EXTENDING QUALITY ASSESSMENT BEYOND THE CLASSROOM: THE CAMPUS COMPUTER LAB SCALE

Computers have assumed an increasingly important role in the educational process, and consequently, institutions of higher learning have sought to enhance the quality of computer access they provide on their campuses. Based on a study of student computer users at a large state university, this paper reports the purification of a psychometric scale designed to assess the service quality of campus computer labs. The scale consists of eight indicators, and is intended to be used to monitor lab quality over time and assist in the planning of specific actions for quality improvement.