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Paper 2: the Reliability of Usability Evaluation Methods Reliability of Usability Evaluation Methods Heuristic Evaluations

As one of their “three measures for examining an evaluation method,” Hartson, et al. describe reliability as a measure whereby “results [are] consistent...[and]... independent of the individual performing the usability evaluation” (pp. 388-389). Muller, et al. define the following terms in their comparison of usability evaluation methods, which can be used to further qualify this notion of reliability: