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Language-Agnostic Knowledge Graphs for Smarter Multilingual Chatbots

CEFAT4Cities targets the development of multilingual cross-border e-Government services, facilitating the conversion of natural-language administrative procedures into machine-readable data. We showcase the integration of CEFAT4Cities results into SmartBot, a prototype of a multilingual chatbot, developed for the Vienna Business Agency (VBA) in scope of the project. SmartBot makes VBA’s services discoverable in a user-friendly way, fine-targeting such topics as starting a new business and finding relevant grants among hundreds of funding opportunities. It is driven by multilingual AI that contains the results of CEFAT4Cities workflows, integrated into its domain knowledge along with multilingual domain-specific vocabularies, represented in a language-agnostic knowledge graph in Coreon. Thanks to the integrated multilingual knowledge system (MKS), SmartBot is able to infer connections between language-agnostic concepts and deal with terms, previously unseen by the bot’s language model.