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Collaboration and Trust in the Supply Chain: The Case of FAVI S.A.

The purpose of this paper is to generate insights into how collaboration can be transformed into trust in the management of supply chain relationships. We present the case of FAVI S.A., a very successful supplier of transmission shift forks to the automobile industry in Europe for the past 20 years. We then discuss tentative systemic explanations for this company’s success. We observed several FAVI systems that contribute to generating trust: (1) corporate value systems that lay a foundation, (2) responsiveness produced by a unique operational level trust system, and (3) consistent extreme responsiveness to customers′ requirements. These systems work together to produce high trust relationships between FAVI and its clients.