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[Experience in using the Indicator of Good Care in the health center of Lappeenranta].

The Indicator of Good Care was developed under PhD Helena Leino-Kilpi's (University of Turku) leadership as a means to measure the quality level of care from the patient's perspective. The indicator has been tested. It includes questionnaires for both patients and nurses. In 1996 during the week number 45 the questionnaires were handed out. 405 questionnaires were given to the patients and 231 to the nurses of health centre of Lappeenranta. The response rate of the patients was 46% and the nurses' corresponding rate was 92%. The total results show a good quality of care in the health centre of Lappeenranta as it is experienced by patients and nurses. The results can be seen as fairly good, but still there is something that needs development. All the results will be studied in the units during the autumn of 1997 and decisions concerning the targets for development are made.