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Antecedents and consequences of e‐learning acceptance

Based on the technology acceptance model (TAM), this study uses the framework of the extended TAM to examine the antecedents and consequences for employees' acceptance of the e‐learning system within financial services organizations. The total of 328 useable responses collected from eight international or domestic financial services companies in Taiwan were tested against the model using structural equation modelling (SEM). The main research results are summarized as follows in terms of the antecedents of e‐learning acceptance and its impact on employees' perceived performance. Four types of determinants are demonstrated: individual factors, system factors, social factors and network externality factor. Finally, this study proposes relevant suggestions for practitioners and future researchers.