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can aid operators of medium to large properties in maintaining their control of current expenses and in forecasting future revenue and expenses. Operators who have pioneered the usage of well-designed computer systems improved their managerial control over costs and services, particularly in forecasting and scheduling. Their employees have become more productive, and more satisfied with their jobs because computer-produced information keeps them up to the minute without searching. Most important, guests receive better service in the handling of their reservations, in prompter services, and in bill payment when they check out, which leads to repeat patronage and their recommendation of the hotel to friends