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Defining Success for the Refugee Client

The U.S. government provides funding for refugee resettlement on a programmatic basis, compelling social service organizations to provide services in the same way. This approach places limitations on which of the client’s true needs can be met and hinders the client’s integration into society. Ascentria Care Alliance recognizes this problem and wants to find a better way to serve their clients. Consequently, Ascentria asked us to create a tool to track a refugee client’s level of success in integration. We discovered four indicators of success for refugee clients, which directly influenced the tool that we developed for Ascentria. We recommend that Ascentria utilize this tool to collect information and statistics regarding refugee needs and improve Ascentria’s ability to serve its clients.