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Application of a Systems Methodology in the Diagnosis of the Organizational Culture in a Telecommunications Company

The study of the organizational culture is of vital importance in this new millennium, maybe as a reflection of the complexity of the current world and also because recently emerged the idea that cultural aspects play a decisive influence in the life of a company. From the last century has arisen, in different places and with different names, the idea that it is indispensable to thoroughly achieve a transformation of our mental structures, and that it is necessary a radical change of the organizations that have become obsolete, in the postmodern time. The first part of this work contemplates a short analysis of the concept of "culture" from the anthropologist perspective through to the organizational one of the Management Sciences. The second part, describes a cultural change project in a telecommunications company, having as a systems support the methodology of Soft Systems (SSM) of P.B. Checkland. It was used as a tool for cultural enquiry in combination with Organizational Development Theory to diagnose the organizational culture from a systems point of view. This helps to understand the organizational reality and the possibilities of developing a culture with bigger integration and communication that will allows the interaction of all the areas in the solution of technical and human problems. The application of SSM is not to be used in a linear fashion or like a set of steps during the diagnosis process but as a holistic tool of a wider cultural scope. It is capable at the same time of combining with other theory in the full process of change in order to develop a culture of wide participation and involvement in planning and designing the future.