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Investigating the Acceptability and Perceived Effectiveness of a Chatbot in Helping Students Assess their Well-being

Students are vulnerable to health problems due to numerous stressors and overwhelming pressure at home and in school. With the rapid development in AI technologies, there are many opportunities to develop tools that can assist students affected by these problems. Chatbots can serve as a platform for individuals to share their emotions, gain motivation to maintain a healthy lifestyle, and consider professional help. In this paper, we describe the design of our chatbot, named Abot, to encourage students to improve their lifestyle habits and well-being, which are important components to maintaining an optimal mental health. Validation with 25 senior high school students who used Abot for a one-week period showed a positive improvement in their physical well-being, positive change in their social well-being, and positive change in their academic well-being. Students’ evaluation of Abot on a 4-point Likert scale showed an average score of 3.35 on performance, 3.36 on humanity, and 3.68 on affect, which points to perceived user acceptability of the chatbot as a potential tool to help them manage their health and well-being.