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Enterprise Social Networks Use: Reasons for Failure and Challenges for Managers

This article aims to investigate the reasons for the failure of enterprise social networks within firms. It is obvious from recent studies conducted in different contexts that enterprise social networks, despite being a very expensive investment, have not achieved the desired results. Researchers mainly focused on the bright side of these networks. Recently, some of them started to investigate the dark side of the use of these internal social networks. A literature review of studies conducted on this topic from 2010 to 2021 allowed us to highlight the key factors explaining the failure of enterprise social networks within companies. Based on the findings of this research, we recommend some insights and perspectives for future research regarding this topic.