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A Classroom Study of Supporting Collaborative Information Analysis using Advanced Technology

Collaborative information analysis involves strategic analysis and representation of complex information space through synchronous and asynchronous team interactions over extended time periods. A huge gap exists between the task requirements and supporting technology available. We developed CAnalytics, a web application that provides an integrated workspace for information collection and analysis, as well as awareness features that facilitate team collaboration. We conducted a classroom study, in which 73 intelligence analysts in training used our tool in teams of three in a crime investigation scenario. The result was mixed. Participants reported increased engagement, improved group awareness, and more efficient information organization and analysis. Meanwhile, we observed several breakdowns, exposing implications for future design.