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Online Dispute Resolution: Applications in E-HRM

The past few decades have seen explosive growth in the degree to which persistent and costly disputes are being dealt with constructively by a range of processes for alternative dispute resolution (ADR). These developments have greatly affected, inter alia, the way conflict is handled inside organizations and in the workplace. In the age of e-communication, new types and sources of organizational conflict are emerging and organizational dispute resolution experts need to update their toolbox. As HRM makes the transition to e-HRM, traditional ADR is adopting new methods for coping with conflict through e-methods and processes. The technology and skills necessary for managing online mediation, arbitration and negotiation are facilitating the emergence of a line of ADR processes: Online Dispute Resolution (ODR).The aim of this paper is to introduce ODR to the e-HRM community, elaborating on one process which is particularly suitable for widespread use in e-HRM: online mediation. In addition, we will also suggest other potentialities of ODR for e-HRM, in the hopes that this discussion will be taken up and developed by others in both fields.