What is a non-enquiry?

Because we record every call, determining enquiries from non-enquiries is quite simple. We'd consider a non-enquiry to be:

Someone asking for employment with you
A call from someone trying to sell you something
A request for you to do something out of your skill-set
A request to do something outside of your normal working location
Where someone has simply dialled the wrong number
A call from anyone just asking for free advice

But it doesn't stop there. There is no charge for:

Calls from your existing customers
Duplicate and subsequent calls from enquirers

The recording we make of the call will always be able to tell us very quickly whether it's a genuine enquiry, or one of the above 'non-enquiries'.