Updated December 15 2016


If your 4K display device won't display any images or 4K/HDR resolution, this article explains how to restore picture via Safe Mode menu.


This is due to some compatibility limitations of some 4K TV models such Sony TVs, LG, Samsung or Phillips with 4K and HDR content.


  1. Access Safe Mode on your PS4 Pro system.
  2. Select option 8: [Set HDCP Mode]


  1. Select option 2: [HDCP 1.4 Only]
  1. Your system will automatically restart when you select OK.



If you still don't have an image, or if you're sure your TV supports HDCP 2.2, please follow the steps below. This process should take approximately 5 minutes:

  2. Now selection option 2: [Change Resolution]. You'll be prompted to restart the system and select a resolution.
  3. Once the system has restarted, select '2160p - YUV420' as the resolution. You should now be able to see an image on your TV.
  5. Select option 8: [Set HDCP Mode] and then select option 1: [Automatic].


If you can get an image on your TV without changing HDCP, but you still don't see 4K or HDR, please check the following:
