1. At G-Star RAW our main focus is offering quality products and customer service.
  2. In case it does happen that the customer is dissatisfied with a G-Star product or our services, we kindly ask the customer to contact G-STAR RAW customer service as at their earliest convenience so we can offer the most suitable and satisfying solution or alternative.
  3. A complaint submitted to G-STAR RAW will be answered within a maximum period of 14 days after receipt.
  4. If a complaint requires a longer processing time, G-STAR RAW will send a response within 14 days with a period indication so the customer will be informed on when a substantive answer can be expected.
  5. G-STAR RAW has an internal complaints committee that has as main objective to always solve any customer problems or complaints in consultation with the customer in the best possible way.
  6. If the customer deems the solution or alternative offered by G-Star RAW as unsatisfactory, the case can be submitted to the European Commission Committee.
  7. This must be done in writing within three months after the complaint was submitted to G-STAR RAW.

Version 1.0, September 2019, © G-Star Raw

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