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Introducing SwipeStation At Fratton Park

New mobile payment service for food and drink in the North Stand

9 March 2020

Portsmouth Football Club are pleased to announce the launch of SwipeStation’s ‘Click & Collect’ mobile payment service, which will give fans situated in the North Stand the ability to order food and drink.

Following recent post-match surveys regarding the matchday experience for supporters, it was noted that queuing during peak times was an issue.

The service will help increase efficiency and reduce queue times on matchdays at Fratton Park.

SwipeStation machines will be in use for the first time on Tuesday for our League One fixture against Fleetwood.

The machines and Fast Lane will be located in the North Stand, in both upper and lower bars.

Please note draught beers will not be available from Kiosk 8, situated in the North Lower towards the Milton End.

The aim of the SwipeStation service is to completely remove the ordering, deliberation and payment process from the point of sale, allowing a faster and easier serve from Fast Lane staff.

Here are the five easy steps to help you beat the busy bar queues:

  1. Download the SwipeStation app on the Apple App Store or Google Play Store
  2. Browse the app and add your selected refreshments to basket
  3. Enter your card details to complete your order and take your phone to the nearest SwipeStation machine to scan your QR code. (This is when the payment is taken, which is why you only need an internet connection to initially download the app)
  4. Wait for your printed ticket, take it to the Fast Lane nearby and hand the ticket to our friendly staff member. It is important not to lose your ticket as this is your proof of order.
  5. Receive your refreshments without the hassle of the queues!

You can order refreshments and print your order at the SwipeStation machines at any time on matchday.

For example, you could order a pre-match drink on your journey to Fratton Park, print it when you arrive and redeem whenever you like.

You can also print more than one ticket, allowing you to head straight to the Fast Lanes at half-time and make it even quicker!

For more info, see SwipeStation's FAQs which are also available on the app or email

SwipeStation FAQs

What is SwipeStation?

How is SwipeStation going to speed up the queues?

How does it work?



Does the app require a 3G, 4G or Wifi connection?
No, the app would work with your phone in airplane mode or 1,000 metres underground. You’ll need a connection to download the app initially, but after that, you do not need the internet to use it.

What do I search for in the App/Play store?
Enter the word SwipeStation into your search bar.

I have a Windows phone. Can I download the app?
Unfortunately, you will not be able to download the app on a Windows phone.

Do I have to keep topping up my money?
No, you add your card details once and you’re done forever. If you’ve ever used the Uber app, it’s the same simple, secure process.

How secure are my financial details? Are you PCI compliant?
Extremely secure. And yes, your details are not held by Swipe Station but are held by Stripe – a payment provider generally considered as “Paypal for businesses”. They have thousands of customers including Deliveroo, Kickstarter and the British Government.

Yes, as more people use the SwipeStation Fast Lane, the normal queues should get shorter too. Everyone wins!


Can I place multiple orders?
Absolutely, the smooth people place a few orders in advance to keep their lives even smoother.

What if I want to change my order?

Nice try. No, the bar staff will still ID you – just like before. If you look under 21, have your ID ready. You do not want to be the person who holds up the Fast Lane.

What if I lose my voucher?

When does my order get placed?
When you scan your phone at the SwipeStation.

What if there’s a queue at the SwipeStation?
The process is almost instant and if it is popular enough to create queues, we will simply install more SwipeStations.


Can I get a receipt?

What if I want a refund?

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