RentMy – E-Commerce Rental Management Software – FAQs

September 30th, 2019 by

RentMy - E-Commerce Rental Management Software - FAQs

RentMy - E-Commerce Rental Management Software - FAQs. Everyone needs a little help now and then, but do you need an answer in a hurry? Below you will find the RentMy FAQs and questions we're asked most often.  If your question isn't listed below, or if you need more support, please contact our chat agents. Because we are here for quick, friendly help.

Q. What's the difference between a "product" and an "asset" for inventory management purposes?

A. A "product" is required for every item in your account, because the products allow you to track quantity and availability of an item.  An Asset provides information about a specific item in your inventory, like a unit number or other unique identifying item.  When placing an order for a Product which has associated Assets, you will then be prompted to assign the specific item to an order.  Because using the Assets feature will allow you greater insights to an items usage, rental/sales revenue and more.

Q.  How do I enable checking out on my own domain?

A.  When subscribing to a qualifying plan and using the RentMy plugin, set up a subdomain on your website (like Then point that subdomain to  Once you create your subdomain, then contact RentMy via chat or email to advise of the L subdomain to associate to your online store.

Q. What's the difference between tracking by quantity and tracking by individual item?

A. Select to track a product by quantity. RentMy keeps track of the number of available items (this option is better for low cost or "bulk" items) where the history of a specific product isn’t extremely important. When you track by individual product, it requires you to establish “asset” identifiers for each product.This is very useful for expensive items where you want to know the complete history of an item. RentMy will allow you to rent from the available inventory. At the time you provide the item to a customer, you can assign a particular asset to the rental contract.

Q.  How can I see my online store?

A. To see your online store, click the logo in the top-left corner of your dashboard.

Q.  How do I set up sales tax?

A. To set tax rates for sales and rentals, visit the Settings > Store Content > Extras tab.

Q.  Where are the currency options?

A. Currency controls are located in the Settings > Store Content > Extras tab.