


Items that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet-enabled freight system.




Sending parcels within the same state

ServicePosted for deliveryDelivery by (business day
after posting)
Regular parcelWithin metropolitan areas of capital cities, or within the same city or town or environs3-4 days
Between a metropolitan area of a capital cityand country locations3-4 days
Between country locations4-5 days

Sending parcels to other states

ServicePosted for deliveryDelivery by (business day after posting)
Regular parcelBetween Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
3-5 days
(between metropolitan areas)
Melbourne / Brisbane;
Melbourne / Tasmania;
4-8 days
(between metropolitan areas)
Between country locations5-10 days
(between metropolitan areas)
To other interstate locationsPlease ask at your local
Australia Post retail outlet






Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Track Your Parcel

Please visit http://auspost.com.au/track/ and use the given tracking number to track your item.
To track item that is dispatched with Fastway, please visithttp://www.fastway.com.au and use the given tracking number.
Allied Express requires consignment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.

Undeliverable Packages

Inaccurate address

Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, an arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if a parcel has to be resent.


Pick up or arranging your own courier is not available in our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

Due to the limited access to our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.



All items


Bulky items

4450-4499, 4680, 4700-4805, 9920-9959QLD
4806-4899, 4900-4999, 9960-9999QLD