Please use this form for all return requests. Before completing the form, please keep in mind the following information.

  1. Return Merchandise Authorizations (RMAs) can be conducted from approved vendors if requested within 30 days from the original purchase date.
  2. Unauthorized vendors are DELL, and any third-party vendor through big box sites such as Amazon or Newegg.
  3. Any RMA requested beyond 30 days from purchase will not be performed by the procurement department. In the case that a return can be initiated with the manufacturer, the service department or the client will handle.
  4. Equipment must be sealed and in its original packaging.
  5. Any emailed delivery items (i.e. Microsoft software licensing) cannot be returned.
  6. Even if all of the above criteria are met, we cannot guarantee that we will be able to process a refund or return.