Customer support

CareLink personal software support for your MiniMed system

What is CareLink™ Personal software?

CareLink Personal is software that enables you to download your diabetes devices and see historical data that has been collected in the form of graphs, charts and reports. These reports can help you to understand the effects of insulin dosage, eating habits, exercise routine, and medication on your glucose levels and are the key to improving your diabetes control. Seeing this information in chart, graph, and table formats allows you to better identify patterns and problems that will help you work out the root cause of your low and high blood glucose levels. Follow this link for more information.

How much does it cost?

CareLink Personal software is free of charge. All you need is internet access and a CareLink connectivity device (CareLink USB or blood glucose meter). Please contact your Customer Service team on 015111499 for more information on how to obtain the CareLink connectivity device.

Which insulin pumps are currently supported by the CareLink™ Personal software?

Visit the Therapy management tools page for more information on insulin pumps which are currently supported by CareLink Personal Software.

Which blood glucose meters are currently supported by the CareLink™ Personal software?

Visit the Therapy management tools page for a list of glucose meters which are currently supported by CareLink Personal Software


What is Java™ and why do I need it to use CareLink™ Personal software?

Java is the software technology used by CareLink Personal software to allow you to upload data from your pump and meter(s) to the system's database. If you don't already have a compatible version of the required Java plug-in installed on your computer, CareLink Personal software will, with your permission, download and install the plug-in.

I'm having problems installing Java™


  2. Close all open Internet Explorer windows.
  4. Click on the Upload tab.

If the applet starts up, the installation was successful.

How do I access CareLink™ Personal software?

You can access the CareLink Personal website here.

What do I need to get started?



How long does it take to upload data?


How can I share my treatment reports with my healthcare provider?



CareLink Personal software is also designed so that it can integrate with CareLink Pro software (on your healthcare provider’s computer). If your healthcare provider has the CareLink Pro software, they can download your device data from your CareLink Personal in advance of your appointment (with your explicit permission and personal password).

How do I create reports?


I've forgotten my password


How frequently should I use the software?



Is my medical and personal information secure?

Medtronic is committed to ensuring that all your personal information is kept private and protected. The CareLink system uses Secure Sockets Layer (SSL), a data encryption technology similar to the online bank standard, to ensure that data is unreadable during the transfer. CareLink Personal software complies with the strictest privacy regulations in the world, including HIPAA guidelines, and your information is processed in accordance with the applicable European Data Protection laws.

