As a dental professional panel member of the GDC Dental Complaints Service, I have worked with Hazel for 10 years and always found her workshops stimulating, rewarding and thought provoking. She has an infectious enthusiasm for developing ideas about conflict resolution and putting them into practice. Her vivacious personality and professionalism were always driving forces in making her workshops both informative and enjoyable and I have continued to benefit from her timely advice which I have subsequently been able to put into practice.    Professor Bob Ireland BDS, MFGDP(UK), MPhil., FFGDP(UK),FHEA Honorary Professorial Teaching Fellow