Winning1 Mar19

toob Deploys Customer Journey Experience with Netadmin

Netadmin, a provider of software purposely built for fibre operators starting, transiting to or operating a fibre business, has announced that toob Ltd. has selected Netadmin to create a fully automated customer journey. 

toob, with a goal of delivering gigabit broadband speeds to more than 100,000 premises by the end of 2021, needed a software solution to fully automate the customer journey.

Working closely alongside the toob team, Netadmin has delivered Netadmin Nine, including its main capabilities such as Order Management, Provisioning, Ticket Management, Inventory Management, Monitoring.

The solution also includes Add-ons such as a fibre installation portal and a self-service portal to enable a single flow for the entire order process, from registration of interest until the customer receives the active service.

This will provide toob with a fully automated solution supporting both their business model as well as their every-day operations.

Netadmin’s solution will play an important role in toob’s customer journey, from the availability check for the customer’s address to creating the customer’s invoice. Via Netadmin Nine’s API the software integrates with other systems such as SMS services and billing software.

toob is Netadmin’s forth customer on the UK market. Other Netadmin customers in the UK are Gigaclear, OFNL and JT.

Via Netadmin.

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