Betting on smarter (or betting on dumber)

Marketers fall into one of two categories:

A few benefit when they make their customers smarter. The more the people they sell to know, the more informed, inquisitive, free-thinking and alert they are, the better they do.

And most benefit when they work to make their customers dumber. The less they know about options, the easier they are to manipulate, the more helpless they are, the better they do.

Tim O'Reilly doesn't sell books. He sells smarts. The smarter the world gets, the better he does.

