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Frequently Asked Questions

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1. Do you have instructions for collecting the samples with the YSEQ sample collection kit?
2. I have sent you my sample with a previous order. Do I need to pay for the shipping again?
3. How long does it take until I receive my results?
4. Why do I receive many more results than I have ordered?
5. Which laboratory is processing the DNA tests?
6. How can I tell if I'm ancestral (=negative) or derived (=positive) for a certain SNP?
7. What does the * mean after a haplogroup designation? E.g. R1b-L21*
8. Why don't you answer my email requests about when I receive my results, despite I have sent you already multiple emails?
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