Article ID : 00198343 / Last Modified : 20/04/2018

The player does not respond to any button, when trying to playback some Blu-ray titles

    If the Blu-ray player doesn’t respond when trying playback specific discs, please perform the following steps and check whether the issue is resolved after each step.

    1. Press and hold the power key button on the player for more than 10 seconds until the player turns off. 
    2. Disconnect then reconnect the AC power cord.
    3. Turn on the player and remove the disc by pressing the eject button. 
    4. Change the setting from Setup menu. 
      HOME ->Setup - >Screen Settings -> BD-ROM 24p Output -> Off