Flight Attendant Interview Questions | Glassdoor
Flight Attendant Interview Questions

Flight Attendant Interview Questions

Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.

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Situation: If you were working and there was a passenger complaining about sitting next to someone of a different race, how would you handle it?

8 Answers

so how do you answer this question if the flight is full and you are not able to re-seat the passenger complaining, is this in air or before flight door closes? Can you help here with this one? Please

Quietly take the complaining customer aside and explain that re-seating is not an option. Ask the complaining customer if you could provide him with a soft drink.

Tell them that everybody they have ever sat next to is a different race

Tell me about a time when your job was frustrating and what did you do about it?

5 Answers

Create a PA Announcement for couple celebrating their 50th year anniversary

267 Answers

Describe the color yellow to somebody who's Blind?

56 Answers

Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?

54 Answers

Every question in the 2on1 maybe different so just take your time and answer. You can ask them to repeat the question is needed. You can also write it down but you must turn in the paper before leaving the room.

49 Answers

When did you make a mistake at work and what did you learn?

45 Answers

why do you want to work for AS as a flight attendant.

35 Answers

Possible random questions: Importance of the uniform? What is a quality a flight attendant should have? What does customer service mean to you? If you could be with someone on a plane for 12 hours who would it be and why?

36 Answers

Tell me about yourself?

35 Answers
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