Why is it so vital that law enforcement agencies ensure their internal affairs units embrace best practices in their operations? Why is it so critical that these units demonstrate an unwavering commitment to ensuring that every single complaint they investigate is addressed in a thorough, fair, objective and timely manner?

  • First, because in so many ways – both transparent and invisible – the ethics and integrity of a law enforcement agency reside in its internal audit division.
  • Second, because when this ethical center of the agency is strong and purposeful in carrying out its responsibilities, the culture of the organization can begin to expand beyond mere complaint investigation to deterrence and prevention.
  • And third, when the internal affairs unit is strong, community trust in the law enforcement agency grows – and this trust, as so many leading, progressive policing and public safety agencies are learning across the country – is enormously important if the agency is to be effective in preventing and solving crimes.


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