1. What forms of payment do you accept?

Lemontree.com currently accepts PayPal*, Google checkout and credit card for all orders.

2. Why is my credit card payment failed?


+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know it is safe to shop with you?


4. Is there any discount for bulk/volume purchases?

Lemontree provide the discount for bulk/volume purchase. Please email our customer service for more details.

5.Do you ship internationally?

Yes, we probably do!

6. How can I contact Lemontree.com for additional assistance?

Customer service working time: Sunday to Thursday 9:00pm-6:00am EST except public and statutory holidays.

Email of Our Customer Service:[email protected][email protected]  we look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.
Customer Service Manager: Ms.Jie Liu ,Email: [email protected]

7. How are warranties handled?

Repairs on defective merchandise are handled by the manufacturers and not by Lemontree, unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately

8. Why don't I receive an order confirmation email after my paypal payment is completed?

We send confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Lemontree account registered under your PayPal account's primary e-mail address.

In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Lemontree account, please contact us and send us your order details.



10. What does Lemontree.com charge for shipping an order ?

We provide free shipping to worldwide.


Only USPS can ship to both PO Boxes and Military APO/FPO addresses within 2kg item. Please allow additional time for orders shipped to these addresses.*


12. Why am I unable to track my order




13. Taxes, Customs & Duties

If the package is checked by your country's customs office when the item arrives in their country, we are sorry that customer should undertake all the taxes.

14. Return products you are unsatisfied with.


15. Return the wrong item.


16. Return defective items.


17. When will a replacement be sent?


