Ask Our Expert

Ask our experts - we're all ears!

If you have any questions with regards to Ear Health Care or SwimSeal that aren't covered below, send us an email and one of our experts will get back to you as soon as possible!

Send us an email

Q: Can everyone use SwimSeal?

SwimSeal can be used for people of all ages to prevent water-related ear problems and is safe to use for children. Whether you are actively involved in water sports or simply enjoy splashing around every now and then, SwimSeal is the ideal product to use. If you have grommets, a perforated eardrum, are pregnant or lactating, SwimSeal ear drops should not be used.

Q: Why do our ears need protection? Why does water cause discomfort, pain and irritation when it gets in my ears?

Our ears secrete a protective layer of wax lining the ear canal. Contact and exposure to water causes this layer to be worn and depleted. Without the natural wax layer, water enters the ear canal, becomes trapped, causing irritation to the sensitive skin surrounding it. This can lead to inflammation, sensitivity and other water-related problems.

Q: What is swimmer's ear/otitis externa?

An inflammatory condition of the outer ear and ear canal and is one of the most common causes of "earache".

Q: What are the symptoms of swimmer's ear/otitis externa?

Pain, discharge, discomfort, itchiness and inflammation are the most common symptoms.

Q: What causes swimmer's ear/otitis externa?

Exposure to polluted or contaminated water is the most common cause. Water trapped in the ear canal from showering, swimming or diving, or any form of obstruction in the ear could also cause this condition and could lead to infection.

Q: How can swimmer's ear/otitis externa be treated?

Prevention is the best way to manage the problem, however if infection is present, you should consult a healthcare professional immediately.

Q: What can I use to protect my ears against trapped water?

SwimSeal is applied before you go into the water and acts as a barrier against water exposure. SwimSeal contains a unique formulation, which includes Tea-Tree Oil, that coats the external ear canal and provides some of the protective functions of natural ear wax. It will not build up in the ear and it does not contain alcohol.

Q: Why does SwimSeal contain Tea-Tree Oil?

Tea-Tree Oil is a natural antibacterial agent containing constituents called terpenoids, which act as antiseptic agents. The Tea-Tree Oil component in SwimSeal ear drops protects the ear canal from any infectious organisms such as fungi, bacteria and viruses. You can go to for more info.

Q: Is SwimSeal easy to use?

SwimSeal ear drops are simple and easy to use! Simply apply 2 - 3 drops into each ear before entering the water and you will be protected. Re-applyafter 2 - 3 hours of water exposure to ensure complete protection.