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Everything posted by peterfmartin

  1. Wow. This seems excessive, but I can't really judge without some more data. Would you mind sharing: Total size (GB) of your Evernote folder Total number of notes Reinstall, or new computer If new computer, brand/model Thanks. 1. I don't know how to find that. I asked here, and no one responded. 2. A little over 20,000. 3. Reinstall. 4. Nope, same computer I've been using since before I started using Evernote. EDIT about #1: The total size of my /Library/Application Support/Evernote folder, which I backed up before deleting it to do the initial sync, was about 17.5 GB. But, as I explained in the linked post, that can't be the size of my account, since I've only been a premium user for nine months.
  2. What the others have said is right, and my personal guess is that alphabetic ordering is here to stay (though I have no inside information). What some users do to hack a personalized order is to include symbols or special characters before names. Example: _C .B A
  3. In my experience, my account has reset at midnight, U.S. Pacific Time (GMT-8, though note that the U.S. is on Daylight Savings Time for most of the year) at the end of the last day in the monthly cycle. Since I live in New York and upgraded to premium on October 1 last year, that means that at 3 a.m. my time on the 1st of every month I start a new cycle.
  4. I started an initial sync before going to sleep Sunday night. It was done when I woke up this morning—meaning it took around 30 hours. Sigh. Dlu or other Evernote employees, if activity logs or anything on my end can be of use, please let me know.
  5. GrumpyMonkey is correct, though Evernote will also search recognized text in images. And what he mentioned about PDFs is what I do: I have lots of Word documents I want searchable in Evernote, so I print them to PDFs and send those to Evernote.
  6. I did a clean re-initial sync of my database yesterday, and the problem is already happening again. Here are some searches I just did, and the results on the Mac and web clients: —"philosophy": Mac 395, web 397. —"earth": Mac 975, web 976. —"evernote": Mac 382, web 389. —"finally": Mac 1687, web 1690. —"search": Mac 1963, web 1972 Jack, is there anything more I can do to try to help you guys fix this?
  7. Jack, unfortunately I'm still having the Keychain problems. I also had two elephants in the menu bar the last time I had Evernote open, but this time there's only one. And my initial sync took well over 24 hours (it ended sometime during the night, probably at 30-35 hours).
  8. No, sorry; I just mean that I'm not sure whether, without the Evernote application, I can view all the metadata (tags, notebook, created and updated date, author, etc.). Do you know whether that's possible?
  9. Yeah, but the CEO loves food. And meeting people, I guess. Apparently remembering meals and people is very important to Evernote.
  10. Evernote bulleting/outlining is very sad, and there's no indication it's going to get less sad in the near future. I love Workflowy for my task management, but it's a great outlining tool in general.
  11. I have three Evernote passwords in the Keychain. One of them lists 15 different Evernote applications, and the other two list an application called "Evernote 2" that has the generic document icon, not the Evernote icon, next to it. I added Evernote to the list of allowed applications for the two passwords that didn't have it, but the problem is still occurring.
  12. My impression, though I could be wrong, is that there is metadata that will be lost if you only access your notes outside of Evernote (such as by opening the HTML files as GrumpyMonkey recommended). That said, you definitely won't ever lose access to note content if you've backed those files up, since those HTML files are easily viewable outside of Evernote.
  13. I reported it a number of times to support a long time ago and they acknowledged the bug after reviewing my logs. To be honest, I got tired of resubmitting it and sending logs after each update when it didn't appear that the engineers had even attempted to fix it yet. If someone wants to tell me the engineers believe they have fixed the bug I've already submitted many times, then I'll go to the trouble of redownloading the db. But I'm done spending time on troubleshooting something that I have no reason to believe has been addressed. Same situation as cjedeheer. I "only" reported this twice, but I don't know whether it's worth my time or Evernote staff's time to keep reporting this. Jackolicious, you think more reports would help Evernote fix the bug? Also, wiping the local database clean and doing a new initial sync "solves" the problem—for a little while. The issue is this: Over time, repeatedly, our local Mac databases are becoming corrupted or un-indexed or something. That's the problem.
  14. Features that are ready for one client would have to be held up a while until they're ready for other clients. In this case, if Evernote waited to get this feature ready for Mac, it wouldn't yet be on Windows, and the Windows client would be worse off. I'm one of the people who voices my request for more feature parity, but I'm generally glad Evernote rolls out features when they're ready for each client.
  15. Welcome to the forums, Tom. No, you can't do this. You seem to have figured out the primary hacks, though you don't want to use them. The only other ways you can come close is to use tags, though that will require at least one more click, or use the favorites bar if you're using Lion (I'm not, so I can't give you tips on that based on personal experience).
  16. Did you get an email confirming that your ticket was submitted? If so, please post the ticket number here and an Evernote employee will hopefully tell you what happened to your ticket. If not, the ticket was never effectively submitted and you might consider trying again. EDIT: Also, have you checked your spam folder to make sure the emails haven't ended up there?
  17. Yep, that's what I meant. I hope that method works for you, if you want to keep all your to-do lists in Evernote. (I did, using the method I described, until another user here recommended Workflowy a couple months ago. Now I use Workflowy for my to-dos and link to my Evernote notes with supporting materials from there.) Yeah, it's broken right now. It's not supposed to be doing that.
  18. One suggestion that may or may not work for you: I often use Notational Velocity to take very fast notes, for a number of reasons related to the concerns you mentioned: it loads instantly, it's only simple text, and it saves automatically. It's not a sticky note program, but I use it for my equivalent of stickies. It doesn't sync to Evernote, but as soon as I have a few moments (after the act of taking my note), I Cmd+A,Cmd+X,Cmd+V my notes in Notational Velocity into Evernote notes, so everything ends up in Evernote before too long without too much work.
  19. If I understand this right, you can definitely set this up with tags. Make notes that have only *****les (no body text), and tag those with one or more tags to organize the things you need to do. These notes can link to other notes, which have more information. When you accomplish tasks, delete those notes or tag them with someone else to mark them as completed. Evernote's not a great to-do app, though it can be hacked to meet some people's desires. (For example, what I recommended above is the system I used for a while.) Haven't you found any to-do apps that work for you? I hope you don't stay bereft for long. EDIT: Damn broken forum censor. "*****les" above is t-i-t-l-e-s.
  20. You're right that "we are not alone in our frustrations with the lack of thoroughness of support in reading support correspondence." But it seems like you find unacceptable things which I find inconvenient. For $45 a year, I'm not sure how I could ever justify saying "I am a customer and I don't care how hard it is for you, I just want a good customer service experience." I understand that my $45 fund a lot of different things, and though there are a number of facts about the Evernote product and my Evernote experience I wish were better in my eyes, the company wouldn't last long if it were obligated to give me everything I asked for—in exchange for $45 a year. I also wouldn't write "I have refrained from copying and pasting the contents of the relevant support correspondence in the interests of not identifying specific support personnel but I am pretty certain if I did my original points would be fully substantiated for all to see" if I weren't willing to back that up with anything at all when asked about it. Anyway, now you know you can PM Heather, rather than posting publicly, when you're really mostly interested in reaching Evernote staff (other than those who answer support tickets).
  21. The specifics are irrelevant as the points are covered by the generalised comments I have made. I would suggest that if any of those resonate with you then you might want to lend some support to them from your own experience. Evernote will have the details of your support cases on file to be able to substantiate your concerns (irrespective of what they might be willing to acknowledge in a public forum). I don't know how many people have had poor support from Evernote but if there are lots then now is the time for them to raise their "voices". I raised my voice when I had a problem—by sharing the details of my complaints on this forum. I can't stand with you, though, when you say the specifics are irrelevant. I'm very interested in them, and I can't understand why, when you're so confident we'll see your side in this affair, you refuse to share the details, as I did.
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