When a Host (or a Peer) may be a harm to themselves or others, you might not know what to do. It's important to understand that Therapeer is not a substitute for professional healthcare, and our Peers, compassionate and supportive as they are, are not equipped to support crisis situations. 

Any talk of suicide, suicidal thoughts or crisis should be treated by local crisis organizations, who can provide appropriate support.


Here's what to do:

First thing first, if there's a Moderator in the room, ask them to assist the Host/Peer ASAP (if they didn't offer immediate help, please report this to us by tapping on the 3-dot menu and choosing 'Report a problem').

You should refer the person in need to their local crisis line for appropriate support.  Here are some community sourced crisis lines you should use:

List of suicide crisis lines per country:

Secondly, encourage the person to seek treatment. A suicidal or severely depressed person may not have the energy or motivation to find help. Discuss it with the person and tell them why they should seek treatment without offering any analysis or diagnosing. Listen to their feelings and try to offer empathy and validation. Remember, you can offer support and advice - but it's not your job to substitute for a mental health provider.

What can you say to someone who's is a crisis situation?

"I can tell you are going through a very hard time right now. I encourage you to reach out to the resources I have provided for extra support. As a Peer, I am able to show you compassion, but Therapeer is not a substitute for professional healthcare and I am not equipped to help you through this difficult situation. Please seek professional treatment as soon as possible."