

Shipping Policies

What carriers do you use?

USPS First Class Priority mail in most cases.  We also ship USPS First Class International, and Priority International. 

What are your shipping rates?

Free shipping in the USA for orders over $20!  Discounted international shipping!
Domestic orders under $20 just charge the USPS rate based on order weight.
For international orders, we give a small shipping discount per item in your order.  It's even possible to achieve free shipping if you buy multiple dice sets in your order.

Where do you ship from?

We ship from our shop in Orem, Utah.

How soon will I get my dice?

Most orders ship within 2* business days of receiving your order, and arrive within 5 to 7 business days.  
Orders shipped to Canada typically take 5-11 days. 
Orders shipped to Australia, New Zealand, UK and Europe may take 10-15 days.  
Unfortunately, we can't guarantee how fast the USPS will deliver, and for international orders it seems to vary.

*Due to COVID-19 restrictions, most orders will ship within 5-7 days until further notice. Please expect longer shipping times throughout the US and international destinations. For more details and updates, click here.

About USPS Tracking Codes and International Shipments

Those USPS tracking codes are great... until your package leaves the USA.  Then they only show the first city where they arrived in your country, and we don't typically see further updates until your package arrives.  We wish there were a better way to track them, but our other options (UPS / Fedex / DHL) are far more expensive.

Shipping to Canada

Some customers have reported they had to pay CA tax at the post office, and others say their dice arrived without any tax.  

Shipping to Australia or New Zealand

Everyone we have spoken with so far has said they did not have to pay any extra tax to receive their dice in Australia or New Zealand.

Shipping to Sweden

Shipping to Sweden takes FOREVER!  Postnord, we're looking at you.  Oskar, we are sorry about that disappointment!   Just kidding about forever, it actually takes like 14 to 31 days.

Shipping to South Africa

Unfortunately, each attempt we've made to ship to South Africa has ended with a customer with no dice. So, we don't currently ship to this location. We've been looking for a solution to this for a bit, but haven't found a reliable option yet. Sorry about the inconvenience, Ted!

Shipping to Austria

Shipping to Austria should take roughly 12-14 days.

Shipping to Malta

Shipping to Malta takes more than 15 days.  Our shipping calculator gives estimates based on an automated USPS tool, but 15 days is not realistic.  

Shipping to Turkey

Shipping to Turkey takes 9-12 days to arrive, at least according to our last shipment.

Shipping to France

We've heard from some customers that you get assessed major customs fees (like 70€) if the value of your order is in excess of 150€, so if you find yourself with a large order, you might want to break it up into a couple of smaller orders to get the best value.

Shipping to European Union

Plan on paying VAT and import duty fees.  We do fill out a declaration of contents form, as required, and you will be charged VAT based on the price you paid. 

We would love to get better information on your experiences receiving your dice, so please email us if you'd like to tell us how it went, and we will improve this part of our shipping page for your fellow EU Die Hard customers.
Orders shipped to Norway do not have to pay VAT, but they do pay import duty.

Can you ship to other countries too?

Die Hard Dice can ship to most places in the world, including Canada, the UK, Europe, and Australia. 
For an exact list, add anything to the shopping cart and start the checkout process.  You can see exactly how much the current cart would cost to ship there.

If you don't see your country listed that means we probably haven't shipped there before.  But there's a first time for everything, so just let us know and we'll see about adding it.