Important Notices Archive

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Dear Valued Customers,


Kindly be informed that the following services have been rebranded with immediate effect:


Effective Date

Friday, 09 October 2020 (12:00 AM)

Rebranding Formerly Known As: Rebranding As:
1) Instant Credit Transfer (ICT) DuitNow to Account
2) DuitNow DuitNow to Proxy*
Affected Services

Personal Internet and Mobile Banking, alrajhi@24seven


* DuitNow to Proxy is also known as “DuitNow ID” (i.e. performing fund transfers instantly using either one of the proxy such as mobile number, MyKad/NRIC number or passport number).


Additionally, there will also be a SMS alert by Al Rajhi Bank Malaysia to notify you of incoming funds received from a third party with immediate effect:-

Type of funds

• DuitNow to Proxy

• DuitNow to Account

• Within Bank Transfer (from Al Rajhi Bank Malaysia)


Should you have further queries, please contact our Customer Care Consultant at +603 2332 6000.


  1. There will be changes to the alrajhi@24seven’s (Personal Internet and Mobile Banking) user on-screen navigation. Please refer to Appendix 1 for the impacted screen navigation screenshots for further details.
  2. The rebranding exercise will also impact the SMS Notification Alert for the outgoing Instant Credit Transfer (ICT) and DuitNow transactions as per Appendix 1.
  3. Please refer to the FAQs as per Appendix 2 for further clarification.
  4. For the SMS alert notification of incoming funds from third party, please refer to Appendix 3 for more information.

Thank you.

Al Rajhi Bank Malaysia

