ScopeLink Troubleshooting


ScopeLink is a powerful tool for connecting professional video applications with ScopeBox.  If you're trying to use ScopeLink, and it's not working, here are some steps to try.

First off, try a reboot.  ScopeLink involves a background task that bridges your third party app with ScopeBox.  After a ScopeBox update, it might take a reboot to make sure it's running properly.

Recommended Steps for Launching a ScopeLink Connection

We've found that this sequence of steps is the most reliable way to ensure a ScopeLink connection.

  1. Launch ScopeBox
  2. Add your ScopeLink source (Final Cut Pro X, Resolve, etc)
  3. Launch your third party application
  4. Follow the setup steps (see the manual for details) to enable ScopeLink
  5. Play video for at least 10 seconds

If you're using Adobe Premiere, it often helps to make a new timeline, add a single clip to it, and play that.  That'll cause Adobe to clear their caches, which often resolves ScopeLink issues.

Reinstall ScopeLink

You can reinstall ScopeLink and cause it to repair any damaged components.  With ScopeBox running, hold the "option" key on your keyboard and click the "ScopeBox" menu, then select "Install Additional Software".  Step through the installer.  After it finishes, we strongly recommend you reboot, and then follow the steps above.

If it's still not working

If you've tried all of that, use the link in the upper right to contact support and we'll help you investigate further. 

Have more questions? Submit a request


Powered by Zendesk