Frequently Asked Questions

A: We will provide a unique URL that you can include in emails and other materials. We will also produce business cards that you can distribute to customers in person.
A: Because your business changes and grows, you will always have the opportunity to modify your response form to get the most relevant feedback. You’ll have access to WordPress if you’d like to change it yourself. Otherwise, shoot us an email – we’d be happy to do it for you.
A: Don’t panic! Negative reviews actually provide a golden opportunity to assert your sincerity as a brand. If a customer had a bad experience with your service, follow up promptly and promise to resolve the situation. Respond directly to feedback you get on review sites and social media. Your interaction signals to others that you are active, aware and able to correct your mistakes.