Fundamentals of Hospitality Airline Travel

timer Asked: Jun 2nd, 2013

Question Description


1. Which of the following is not one of the changes an airline traveler might experience? (Points : 1)  Free Wi-Fi
 Time delays
 Enhanced airport restrictions
 Fewer refreshments on flights

2. All of the following are potential negative impacts that tourism may have on the local environment except: (Points : 1)
 natural resources threatened by overuse.
 unchecked growth which may upset the balance of nature.
 partnerships formed between governments and local industries to put regulations in place to protect resources.
 noise, litter, and air pollution.

3. Internal customers are __________________. (Points : 1)
 those who have checked into the hotel
 those who have been seated in a restaurant dining room
 loyal customers who return frequently
 the people inside any company who receive or benefit from the output of work done by others in the company

4. Which characteristic is not typically found in a business traveler? (Points : 1)
 Stay for extended periods at a location
 Spend more money
 Travel in small groups

5. Sustainable tourism _____________________. (Points : 1)
 has no effect on society
 places a broad-based obligation on society
 causes a decline in tourism
 places a strain on the local infrastructure

6. Two major challenges of lodging franchising are avoiding financial failure by the franchisee and ___________. (Points : 1)
 slow growth in the industry
 decreased use of central reservation systems by guests due to increased availability of internet booking options
 up-front fees are too high for potential franchisees
 maintaining quality standards

7. The Hilton and Sheraton brands did not begin franchising until the _________. (Points : 1)

8. Which of the following is not part of the hospitality umbrella? (Points : 1)

9. Great service __________________. (Points : 1)
 can result in repeat business
 is very simple to achieve
 happens in all hospitality industries
 is not expected by most guests

10. A major benefit of the hub and spoke system adopted by major U.S. airlines is __________________. (Points : 1)
 airlines can service more cities at a lower cost
 airlines can hire fewer employees
 airlines can save marketing costs
 airlines have more control over which passengers select their services


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