Contacting MoviePass support or customer service

MoviePass customer support and customer service can be contacted via phone, email, and chat. Like most companies, MoviePass uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. MoviePass customer support agents receive basic training to support MoviePass products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, MoviePass support agents have templated and scripted answers to common questions. If MoviePass agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since MoviePass can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, MoviePass uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from MoviePass?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike MoviePass, 6YA Experts are independent contractors who do not have any access to MoviePass customer information or purchases.

While 6YA Experts can provide effective help on any MoviePass product or service, they do not have access to your MoviePass account and can’t assist with billing, or any non technical issue you have with MoviePass.


What is 6YA’s relationship with MoviePass?

6YA and MoviePass are not related. While 6YA Experts can provide help and support on most MoviePass products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.



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