Preguntas Frecuentes Por Placing an order

Are the products I see on the web really in stock?

We are transparent about the availability of our products, which is updated in real time. The quantity of each product is managed automatically, in such a way that if only one product remains in stock, and you buy it from us, the availability of this product will automatically become "Sold out". Or, if you try to buy more units than what is in stock, we warn you.Just above the price of the product, we indicate:«In stock»: product in stock in our warehouse for immediate shipment «Manufacturing time: 4-6 weeks»: product available on request, which will be made to measure for you «See sizes available»: we depend on the stock of our supplier, consult us «Temporarily out of stock»: product not available for sale at the moment.

Why does not the website don´t let me buying the quantity of items I want?

For most products, we only let you buying the quantity that we have physically in stock in our warehouse. This allows us to meet the announced delivery deadlines and give you a better service. However, if you need more quantity than what we have available, contact us, we will try to get it for you.

What happens if a product I have purchased is not available?

We are also human, so we sometimes makes mistakes ... If you buy an exhausted product, due to inventory error, or because you bought a product that needed a confirmation of availability, you will receive a first automatic email to notify you. After analyzing the situation, and in less than 24 working hours, we will send you an email to tell you if we can get the product, and if we can get it, what would be the delivery time.You can choose if you want to continue with your order, or if you prefer a full or partial refund, in case you want us to send only part of your order.

Is it mandatory to create an account to place an order?

No, you have the possibility to order as a “guest”. You will have then the possibility to convert your guest account into customer account.

How can I follow my order?

We inform you by email of the progress of your order, at each stage of its processing. You can also check from your account, “order History”, the current status of your order. If you choose SENDING or GLS carrier, we also provide you by email a link to track the parcel.

Can I trust the ratings of the products and the comments of your customers?

Absolutely, reviews 100% real, collected by an external company: Verified Reviews. All the comments are real, positive as well as negative. Comments about products are issued only and exclusively by customers who have purchased this product.

How can I review your services and products?

7 days after the shipment of your order, you will receive an email from “Verified Reviews”, an independent third-party company, asking for your opinion about our products and services. This ensures that all the comments are issued by real customers that have purchased the product they will evaluate. Also, you can give your opinion on GOOGLE and FACEBOOK when you want!

I can't find the product I'm looking for, can you help me?

Due to the extensive product catalogue that we offer, it can sometimes be difficult to find what you're looking for. Do not hesitate to use the search engine, it is a very powerful tool, just start typing what you are looking for and we show you products that we believe you're looking for. You can also browse by category, and use the filters to refine your search. If you still can't find what you need, please contact us, by chat, by WhatsApp, by phone, by mail, we will do everything we can to help you.

Do you have a physical store?

Yes we have, located at 10 minutes from Sevilla - Spain, in Gelves. We prefer to call it “Show-Room”, which best described the place. Feel free to come there, we will advise you, and you can make your order from there with a computer that we have at your disposal.

Is it safe to pay Online on your website?

Absolutely, purchasing on mundo-surf is completely safe: all the operations that imply the transmission of personal data or banking are made using a secure environment, with an https URL and a valid SSL certificate that encrypts all exchanges. And when you pay by credit card, your datas are transmitted only to the financial institutions that handled the payment through their platform, and are not recorded in any database. You can see more details in our Privacy Policy.