


Increasing the sale of fresh products is possible


When dealing with mass distribution, a frequent problem is the need to optimize queue management in certain areas, such as in the produce section, in particular, when it comes to selling cold cuts, fish and bread.


To meet these needs, Solari di Udine offers a queue management solution that is extremely flexible and made up of a combination of devices such as a touchscreen dispenser, TFT-LCD summary displays for waiting areas and ticket number displays. The wide range of available products, of different types and sizes, makes it possible to create the most suitable solution, based on location, so as to inform customers about the state of the queue in a simple and precise way.


One of the most interesting and innovative aspects of the system is the possibility of integrating the queue management system with Digital Signage.

This ability is very much appreciated in the supermarket sector, since it makes it possible to advertise by using the same displays that show information regarding waiting queues. In this way, waiting time is in fact reinvented, both from the point of view of the distributor, who uses the display dynamically, as well as from the point of view of the customer, who is informed about matters of interest to the area in which the person is located, and while waiting in line.

Daily special offers, extended hours, holiday working hours, currently valid discounts and promotions, new services, promotions for loyal customers, bonus points collections are just a few examples of information that can be distributed thanks to Digital Signage.


All components are managed by the SolariQ queue management software which makes it possible to configure the system devices, monitor their functions, analyze data regarding the services provided and system functions, to process statistical reports and manage the different vending stands from a virtual control room, so that average waiting and service times are optimized.


Finally, as an option, the solution can be enriched by introducing the concept of Customer Feedback. By using specific terminals, it is possible to have users express their opinions regarding the service they’ve just been provided, so as to contribute to their improvement.

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