Though this isn't the mainaspect in order to recognize a dependable shared web hosting provider from a bad one and a reseller from an actual supplier, the option to call and talk with a live person is a sign that you are not using the services of a one-person service provider and that you can reach someone any time you're in need of support. The phone support for web hosting services may range from general to professional, therefore the problems which can be resolved through a phone call vary depending on the particular provider. Usually, these issues are simpler and include billing or first level technical issues as more difficult tasks generally need a support ticket where both you and the system administrators can track what is going on with a given issue. Nevertheless, having the option to phone call your provider can save you a lot of time and efforts for the multitude of small issues which may eventually show up when you manage your web hosting account.

Phone Support in Shared Web Hosting

Because we have live telephone support 14 hrs a day, you'll be able to call us and talk to one of our customer support agents to learn more about any of the Linux shared web hosting that we supply and ensure that our servers match the system requirements for your web sites before purchasing anything. For your benefit, we have telephone numbers on as many as 3 different continents so you are able to call the one closer to you - in the United States of America, the UK or Australia. In case you're already a customer, you will be able to call about general and billing matters, or even about some technical matters. If the situation is strictly technical or it needs more time to analyze, you'll have to go through our ticketing system, which will enable both you and our tech support team to monitor the details provided by either side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always someone to assist you if you have any questions about the semi-dedicated server plans that we provide. Whether you'd like to know more about the plans, you have some billing issue or some general issue, you can call us. Despite the fact that some more complicated troubles may require a ticket to give time to our tech support team to investigate, we can help you with numerous technical questions on the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have an international number where you can reach us.