What is Twitter?
Twitter is a free social media tool that allows users to send and receive messages of up to 140 characters via text message (SMS), the website, or other third party applications. People user twitter to keep in touch with family and friends, and to communicate important information.

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1. Why use Twitter to contact 311?
2. What is Twitter?
3. What types of service requests or questions can I report to 311 using Twitter?
4. Will my information be kept private?
5. How do I send a message and make it private or public?
6. How do I add my cell phone to receive text messages from Twitter?
7. In order to get a live person to respond, what time do I have to send my inquiry to Anaheim311?
8. Can I attach photos or links to my Twitter messages?
9. Do I have to use a smart phone to send a message to Anaheim311?
10. Anything else I should know about sending messages to Anaheim311?