All articles

  1. "No positions created yet"

  2. 30 Day Money Back Guarantee

  3. 403 Not Allowed Error

  4. Accepting Cookies

  5. Account Usage Policy

  6. Account Verification

  7. Adding additional user types to a user

  8. After I have accepted a game how do I give it back?

  9. AOL blocking emails from Horizon...

  10. API Changelog

  11. Are cancelled games deleted from the system?

  12. Availability Calendars for multiple organizations

  13. Availability System

  14. Available Add-On Services

  15. Bank Verification Trouble

  16. Bell blocking emails from Horizon...

  17. Can 2 officials share one email address?

  18. Can 2 officials share the same phone number?

  19. Can a Contact Group be edited to add or remove individuals?

  20. Can a user be both an official and a coach?

  21. Can assigner accept games for the official?

  22. Can I access usernames and passwords for our member officials?

  23. Can I create groups of users for emailing or scheduling?

  24. Can I delete old games from the system?

  25. Can I force officials to accept games within a few days?

  26. Can I reset the game counters?

  27. Can I un-decline a game and change my response to "accepted" ?

  28. Can my assignor see games I have in another organization?

  29. Can officials just self assign themselves and choose their own games?

  30. Can the availability calendar be edited once it is set?

  31. Can you export an invoice into an excel spreadsheet?

  32. Cancel Games in Bulk

  33. Change Email Address

  34. Changelog

  35. Changing Personal Information

  36. Cookie Policy

  37. Coronavirus COVID-19 Subscription Options

  38. Credit / Debit Cards

  39. Custom SMS Text Messaging Add-On Pricing

  40. Developer API Pricing

  41. Diagram of leagues, game codes and positions...

  42. Disclaimer

  43. Email is undeliverable for registration

  44. Emailing Overview

  45. Emails blocked by

  46. Emails Stopped. What do I do?

  47. Erase / Remove users from your system.

  48. Evaluation & Ratings Systems

  49. Example PHP Request

  50. Exporting your schedule to Outlook, Yahoo and other external calendar programs

  51. Extended Archiving Add-On

  52. Extra Document Space Pricing

  53. For my new assignment, I only see an "Accept" icon. There is no "Decline" icon. How do I decline a game?

  54. Game Linking System

  55. Generating 1099-MISC Tax Data

  56. Getting Started - Officials

  57. Getting started as an Administrator

  58. Getting Started with Sports Engine Integration

  59. Handling Webhooks...

  60. How can a coach or athletic director add games?

  61. How can a supervisor view all assignments?

  62. How can I add someone into my organization who already has an account from another organization?


  64. How can I edit my System Settings?

  65. How can I rank officials according to seniority?

  66. How can parents stay in touch with a child's schedule?

  67. How do I accept a game assignment?

  68. How do I Accept or Decline games on my schedule?

  69. How do I add another administrator?

  70. How do I add officials to my system if they don't use the internet?

  71. How do I add users?

  72. How do I assign an official AFTER a game has been completed?

  73. How do I change my username or password?

  74. How do I change the "current season" ?

  75. How do I change the default game start time?

  76. How do I change the default schedule filter?

  77. How do I change what time text messages are sent?

  78. How do I charge a scheduling fee?

  79. How do I contact Horizon?

  80. How do I decline a game?

  81. How do I enter my birthday if I'm younger than 13 years old?

  82. How do I find the partner I will be working with?

  83. How do I get an access token?

  84. How do I get edit a game report I submitted?

  85. How do I get notifications for my child's games?

  86. How do I get the next page of results from my request?

  87. How do I have 2 accounts merged?

  88. How do I input incidental expenses, travel and meal allowance?

  89. How do I know what my username and password is?

  90. How do I modify or change information for a game?

  91. How do I purchase & add more user licenses?

  92. How do I purchase a subscription?

  93. How do I receive game assignments?

  94. How do I remove an official from my organization?

  95. How do I see who is available when assigning games?

  96. How do I send an email to a contact group?

  97. How do I set preferences for locations or age groups I want to work?

  98. How do I turn back an accepted game?

  99. How do I turn on mileage calculation to be shown when assigning games?

  100. How do I uncancel a game?

  101. How do I withdraw my balance?

  102. How do you file game reports?

  103. How does a coach or athletic director (AD) change their team affiliation?

  104. How does Auto-Assign work?

  105. How far out can we get the availability calendar?

  106. How I can add our organization logo?

  107. How long will my game info be retained in the system?

  108. How to Add & Verify a Bank Account

  109. How to add a Credit Union Bank account

  110. How to cancel individual games

  111. How to change an assignment Position

  112. How to choose a safe password

  113. How to clear Android App Cache & Data

  114. How to create a Receiver account

  115. How to create a Sender account

  116. How to delete a bank account

  117. How to give away a game to another official...

  118. How to grant access to treasurers

  119. How to handle rain outs

  120. How to Import Multiple Contacts into Outlook 2013 From a Single vCard File

  121. How to install the Android app to a phone or tablet

  122. How to install the Apple iOS app on iPhone or iPad

  123. How to make a cancelled game billable (or payable)?

  124. How to open a CSV template file

  125. How to perform instant bank verification

  126. How to perform micro-deposit verification

  127. How to remember my login

  128. How to reschedule a cancelled game

  129. How to reset your username/password

  130. How to send payments for game assignments

  131. How to setup experience-based pay structures

  132. How to setup qualifications and restrictions for assigning officials

  133. How to subscribe to iCalendar on iPhone / iPad ?

  134. How to swap your primary & secondary email address

  135. How to synchronize by URL to Google Calendar

  136. How to synchronize your schedule to Outlook

  137. How to update my Android App

  138. How to view Payment Details

  139. How to whitelist our emails...

  140. I can't see the Human Verification CAPTCHA box?

  141. I declined an assignment inadvertently, how can I change it to accept?

  142. I have been locked out, what do I do?

  143. I only received 1 micro-deposit, not 2

  144. I received a failed login attempt notification, what do I do?

  145. I received micro-deposits, now what do I do?

  146. I selected the wrong team affiliation, how can I correct that?

  147. IAV Navigated to an unexpected page and was cancelled

  148. If an organization has more than one assignor who receives the Declines or Turnback notificiations?

  149. If I am a member of multiple organizations do I need multiple usernames/passwords?


  151. Importing Assignments

  152. Importing Games from Sports Engine

  153. Importing Games via Spreadsheet


  155. Is it possible to have 2+ individuals set up with administrator permissions?

  156. Is there a way as a scheduler that I can mark a game as "accepted" for an official?

  157. Is there a way I can identify that two officials can't be assigned to work on the same game together?

  158. Is there a way to run a report of number of turnbacks?

  159. Is there a way to tell me how far a location is from an officials home?

  160. Is there any way to restrict what games an official can be assigned to based on the official's age?

  161. Mass Edit & Update Game Information in Bulk

  162. Micro-Deposits Failed Attempts

  163. My availability calendar is set, but my scheduler still sees me as unavailable?

  164. My mobile carrier isn't supported, what do I do?

  165. Network Solutions blocking emails from Horizon....

  166. Notifications

  167. Outbound Sending Limits

  168. Payment Center Pricing

  169. Publishing Games & Assignments

  170. Receiving email to Hotmail or Outlook accounts...

  171. Registration Instructions

  172. Restricting Game Levels to members of Contact Groups

  173. Saving an Excel spreadsheet (.xls or .xlsx) as a CSV file

  174. Sender Identity Verification

  175. Setting a user's readiness status

  176. Setting Up Sports Engine Integration

  177. Shaw blocking emails from Horizon...

  178. Simulation Mode

  179. Someone from my organization deleted me, what do I do?

  180. System Status

  181. Technical Support Services

  182. Telus blocking emails from Horizon...

  183. Tracfone / Straight Talk Text Messaging

  184. Update your availability after being assigned on a date

  185. User Permissions Explained

  186. Viewing the Members Directory

  187. What are "business days" ?

  188. What are Game Codes?

  189. What are Leagues?

  190. What are Locations?

  191. What are Official Positions?

  192. What are schedule filters?

  193. What are Teams?

  194. What are the steps to turn back a game?

  195. What Does ##### Mean in Excel?

  196. What does the "Assignment Reminder" email notification look like?

  197. What does the "Assignment Today" email notification look like?

  198. What does the activation reminder email look like?

  199. What does the Game Confirmation email look like?

  200. What email reminders are sent and when?

  201. What is Availability Locking?

  202. What is the Horizon Payment Center?

  203. What is the Payment Center?

  204. What is the payment's Estimated Arrival date?

  205. What is the TBA System?

  206. What mobile carriers do you support for free text messaging?

  207. What scopes are available?

  208. What time of day are email reminders sent?

  209. What web browsers can I use?

  210. When are officials no longer available for more assignments on the same day?

  211. When I put my availability on the calendar, how do I save?


  213. Where do I go to make the renewal payment for my organization?

  214. Who is able to send "Message from the Administrator"?

  215. Who receives Game Day email notifications?

  216. Why am I receiving a 1099-K form from Dwolla?

  217. Why do all emails I receive say they are from (insert name) ?

  218. Why do I need a Verified phone number?

  219. Why do I need to login to my bank?

  220. Why do I see "no positions created yet"?

  221. Why do you ask for SSN, DOB and EIN?

  222. Why is a user account "inactive" ?

  223. Why is my account suspended?

  224. Why is my calendar Locked for Editing?

  225. Why isn't an official showing as eligible?

  226. Will you build me a new feature?

  227. Yahoo blocking emails from Horizon...

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