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Privacy Policy

Updated: 12st January 2021

  1. Data Protection
    1. We comply with the principles of the Data Protection Act 1998 and General Data Protection Regulation (GDPR) when dealing with all data received from visitors to the site.
    2. Planfy is a trading name of 2K Digital Limited. Registered in the United Kingdom (10925352).
  2. Our Services
    1. We only hold the data necessary to offer services provided on our website.
  3. Required Period
    1. If a business account is cancelled and its user does not login for 2 years, Planfy will automatically delete that account and all of its data. Business account users can also manually request their accounts and data to be deleted via the following page (https://www.planfy.com/portal/settings/gdpr). People who book services using the system can request their data to be deleted as well - this is explained in the “Right to be forgotten” section.
  4. Data Storage
  5. Partner Privacy Policies
  6. Data Shared With Partners
  7. Email Updates
    1. We regularly email website news and information updates to those customers who have specifically signed up to our service. All emails sent by us contain clear information on how to unsubscribe from our email service.
  8. Email Options
  9. Email Content
  10. Email Providers
    1. Planfy makes use of multiple providers for sending email, each of which operate their own Privacy Policies.
      1. Mailgun (https://www.mailgun.com/privacy-policy/)
      2. Mailerlite (https://www.mailerlite.com/legal/privacy-policy)
      3. Rackspace (https://www.rackspace.com/information/legal/privacystatement)
  11. Server and Storage Providers
    1. Planfy stores and processes data on servers in the following data centers, which operate their own Privacy Policies:
      1. Digital Ocean (LON1) in London, UK (https://www.digitalocean.com/legal/privacy-policy/)
      2. Amazon AWS (eu-west-10) Ireland, Europe (https://aws.amazon.com/privacy/)
  12. Google Calendar
    1. As a Planfy user you may opt in to sync your appointment data with Google Calendar.
    2. Appointment information including Customer Name, Start Date / Time, Duration, Service will be shared with your Google Calendar.
    3. Any appointments synced from Google Calendar to Planfy will be anonymised and only the Start Date / Time and Duration will be stored for availability purposes.
  13. Live Chat Support
    1. Planfy utilises Crisp Chat to provide convenient support to our clients. Crisp operates its own Privacy Policy (https://crisp.chat/en/privacy/)
  14. Analytical Services
    1. Planfy utilises analytical services which allow us to understand our users and improve our services.
      1. Smartlook (https://help.smartlook.com/en/articles/3244452-privacy-policy)
      2. Google Analytics (https://policies.google.com/privacy#infocollect)
  15. Advert Retargeting
    1. Planfy may inject scripts from the following services in order to re-target our visitors with adverts about our service.
      1. Facebook Ads (https://www.facebook.com/about/privacy)
      2. Google Ads (https://policies.google.com/privacy#infocollect)
  16. Payment Procesing (Stripe)
    1. Planfy does not directly store any customers' card details. Instead we use Stripe, an industry standard payment processing partner. Your payment details are only stored on Stripe and never touch our servers. We obtain limited information from Stripe such as the last four digits, the country of issuance and the expiration date. The processing of such data by Stripe is covered by their privacy policy which may be viewed here: https://stripe.com/privacy
  17. SMS Notifications
    1. Planfy utilises the following SMS providers in order to send appointment reminders and updates to end-customers
      1. Vontage (https://www.vonage.com/legal/privacy-policy/)
      2. 8x8 (https://wavecell.com/privacy-policy/)
  18. Product Updates
  19. Cookies
    2. Planfy may use the following cookies that are strictly necessary for the site to function:
      • token
      • XSRF-TOKEN
      • laravel_session
      • __cfduid
      • cookie-policy
    3. Planfy includes some third party scripts that use cookies for analytical purposes:
      • crisp-client* (Live Chat)
  20. Data Breach Policy
    1. Data Breach: A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
    2. Planfy follows guidelines set out by the Information Commisioners Office.
    3. In the event of a data breach that is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, affected individuals and the ICO will be informed within 72 hours.
    4. Concurrent to the actions outlined above, steps shall be taken to restore data, reinforce security and to return all systems to full operation as soon as possible.
  21. Right To Be Forgotten

    1. If you have a business account and would like any of your data to be removed from Planfy, please fill the form on the following page (https://www.planfy.com/portal/settings/gdpr). It can take up to 48 hours for your request to be processed.

    2. People who book services online with businesses through the Planfy system need to contact the specific business directly. The business (which provided the booked service) legally controls your information. As a result, Planfy does not, for example, decide how long your information is retained because that decision is made by the business account owner. This means Planfy cannot help you access, correct, erase, or port your information without being directed to by the business.

    3. You can also make a request to us, we will forward your request to the relevant business account and help them fulfil your request. If the business no longer exists, however, we may be able to assist you directly.

  22. Contact Us