8 Key Principles of Quality Management

In the era of globalization, there is high competition among each player and in order to sustain and maintain a competitive edge quality management system is one of the key aspects to look into. In a more precise way, these key principles are somewhat based on the International Organization for Standardization and this framework of quality principles and concepts give out the guidance to build up a quality framework. Although, there is much other addition that can be made from talking of Total Quality Management (TQM) principle to integration and implementation of Six Sigma methodology as from the basic i.e. Six Sigma Green Belt and Six Sigma Black Belt contains these principle one way or another. These serve more of an additional purpose than that of ground level base management.

In a short and concise by implementing and practising these help boost the profitability of an organization which also throws indirect benefits to the suppliers and society as well.

Below is the list of 8 key principles of Quality Management System (QMS):

1.) Customer Centric:

This is the first and foremost principle of QMS focus on this as this is the place from where a company generates income so in order to serve the customer better an organization need to meet certain expectation and should always be eager to exceed those benchmark over time.


  1. Retain old and loyal customer which will result in business order repetition
  2. Growing market share and simultaneously pacing up the organization’s turnover
  3. Optimized resources to give out more customer satisfaction

2.) Leadership:

Another important aspect as they are the ones on the senior level and the flow/trend is what gets embedded with organization culture. Their involvement in quality specific will render more positive result for the organization.


  1. Top to bottom engagement proactive approach
  2. Grapevine communication will be reduced as there are a handful of implementers
  3. Implementation takes place in a unified and proper manner

3.) People Engagement:

This principle of quality management focuses on people and their engagement in the organization as higher involvement leads to high job satisfaction and improved organization benefits both monetary and non-monetary.


  1. More involved and motivated workforce within an organization
  2. Performance Improvement
  3. Conscious of one own performance and self-improvement

4.) Collaborative Process:

When the functional activities along with resources and workforce collaboratively work as one, quality management principle states that they always produce the more significant desired result.


  1. More appropriate expectation figures
  2. Deadline easy meetups
  3. More focused on improvement and amendments
  4. Minimized Cycle Time

5.) Organized Management approach:

Proper organized process of identifying and understanding things as a whole system which contributes to overall efficiency and effectiveness of target achievement.


  1. Core Process Improvement
  2. Higher consistency and efficiency within the organization
  3. Better alignment and integration among management

6.) Uniform Improvement:

From a business point of view, this QMS principle should be set on the high priority list as continuous improvement is necessary once established.


  1. A proactive approach for Competitors
  2. Strategic Intent in support of improvement activities
  3. Performance Improvement gradually over time

7.) Fact-based Decision Making:

The principle of Quality Management System states that the rationale of making a decision should always be derived from facts and figures of the data.


  1. Less biased and informed decision
  2. Having a ready made benchmark to asses new happenings

8.) Supplier-Buyer Relations:

The quality management system also tells us that even an independent supplier side relation can help in quality management thus creating value to the company,


  1. Extending good relation from both parties creates value to both the business side
  2. Benefits of proper connection bring out focus on business terms each side which leads to optimized cost and resources.
  3. Catering gets easier and dynamic market demand can now be fulfilled if the raw material is to be required from the same supplier.

Conclusively, the principles of Quality Management System not just pinpoint and address the quality issue in any industry but they also make a foundation of good business ethics in a well-organized and efficient manner. These principle sets out basics and carried out even in Six Sigma approaches.

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