We went through the same garbage with them, as others.


  Our home was burglarized and vandalized and we were victimized by USAA all over again.  It has been a long drawn out process.  When I messaged the claims adjuster stating that they low balled the items and we weren't able to replace all of our items; she had the nerve to insinuate that we weren't  going to replace  our items.  We replaced a lot of our items out of pocket, and still have a lot to go.  We are being victimized all over again.  Our possessions stolen, now we have to replace  what USAA  low balled.  DOESN'T EVEN COUNT THE STRUCTURAL DAMAGE 


It really is shameful the way this military bank treats it members regarding insurance claims. They offer a great rate in order to attract us in but have no intention of being a safety mechanism with the pool of money they take in. I'll bet the adjusters get paid for how many claims they either reduce or deny. So much for having our backs.