




The outflow tap won’t turn or lift?
Strike it with an open hand, and while holding base twist, it left and right. Pull it up gently
Water is not flowing from the pipe?

Should you have no flow from the pipe, follow the following instructions

1.  Ensure the pump and filter are screwed on tightly – no air is leaking.
2.  Make sure arrow on outflow Tap is aligned to the outflow pipe.
3.  Check the seal under the thread of the Pump and filter is not damaged or twisted.
4.   Increase the amount of water in the Jerrycan.
5.  If all the above does not work, the filter may need to be placed.

What about the water around the tap when you are pumping?
This is because there is very high pressure being placed inside the tank. Note that the water around the tap is clean, safe bacteria-free water.
How often should I backwash the unit?
It depends on the quality of the water being filtered or was filtered previously. When the filtered water flow reduces to ¾ ~ ½ its original water flow rate when new, the filter will need to be backwashed.

It is beneficial to establish a habit of frequent backwashing to ensure the filter continues to operate to its maximum capacity.

Should I leave the tube when transporting the Survival Jerrycan?
You may remove or leave the tube attached to the Jerrycan when traveling, though it is recommended to remove and store a safe place.
Water stops flowing after I stop pumping?
This is because the pressure is required in the tank for the water to flow. Once the filtered water is flowing, you can keep the pressure up with a few pumps every 15-20 seconds.
How much water can be put in the Survival Jerrycan tank?
Approximately 18.5 litres of water.
What is the optimum about of water for use?
The Survival Jerrycan unit works best when full, though it can work effectively until almost empty.
How do I store the Survival Jerrycan?
Follow the detailed storage instruction to ensure the longevity of the unit. Click here
How do I store the Carbon Filter when not in use?
Store the carbon filter in the reusable plastic bag provided. Place a date on the plastic bag so that you know when to replace the unit.
Can I use the Survival Jerrycan with the Carbon Filter?

Yes. The bacteria and viruses will be removed from the water by the Survival Jerrycan UF filter. The Carbon Filter can be attached to the Survival Jerrycan if you need to improve the taste or when the water is “smelly”.

Has the Survival Jerrycan been tested?

The Survival Jerrycan Unit has been extensively tested and has never failed a test. Governments around the world have tested the Survival Jerrycan. See our website page for test results.

What happens if I drop the Survival Jerrycan?
The Survival Jerrycan is robust and is able to withstand general knock and vibrations. Where severe knocks occur, the unit may get damaged. You should have the water tested by an authorized center to confirm the filter is undamaged.
Is the Survival Jerrycan tested before I receive it?
Every single Survival Jerrycan filter is tested to ensure it is working correctly.
What is a John Guest Fitting?
John Guest is the leading manufacturer of push-fit fittings. The SureAqua products use the inch fitting in our products.
Should I be concerned about the first carbon dust out of the Carbon Filter?
There should be some minor carbon dust on the first use of the Carbon Filter. This will go away after several liters of water passes through the unit.
Where can I purchase the 1/4” Polyethylene tube?
Most hardware stores or water filter shops will carry this tube.
What and where can I purchase a cleaning/disinfecting tablets of fluid?
There are a number of different disinfection products that can be used to clean and disinfect the Survival Jerrycan and filter, including Puritab, Micropur or Milton.

They are available at TESCO, Amazon, hardware stores, supermarkets etc.


Can Ice Contain Bacteria?


Does SureAqua products Eliminate Chemicals and Metals?
Does SureAqua products have an after Taste?
Does SureAqua products need cleaning, and how do I do it?


For full instructions, go to and look at each product for specific cleaning instructions.

Does SureAqua products work with salt water?

SureAqua products does not remove salt from water as salt particles are smaller than 0.001 microns. They are in the region of 0.0005 micron

Does SureAqua products remove waterborne viruses?
The SureAqua products do remove viruses. SureAqua products filters out all viruses and bacteria greater than 0.001 mircon. Virus sizes are 0.05 micron and greater.

Viruses have a very short life span in water, normally a couple of hours. Notwithstanding this, SureAqua products removes all known viruses to 99.99%. All tests to date have shown a removal rate of more than 99.9999% of all waterborne bacteria plus eliminating all parasitic contamination

Has SureAqua products been tested or certified?
Yes. SureAqua products have been designed and tested against international water filtration standards. Testing has been conducted by Militaries in the US, Australia, Malaysia, India and number of other countries.  It has also been tested by independent testing agencies such NATA (National Association of Testing Authorities) approved laboratory
How does SureAqua products filter contaminated water?
How effective is SureAqua products against preventing common diarrhea?


How environmentally friendly is SureAqua products?


How long will SureAqua products last?
How safe is SureAqua products?
Is chlorine in water bad for you?






Should I use SureAqua products with bottled water and soft drinks?
Excessive iodine intake is especially dangerous for those people with a predisposition to “Grave’s Disease”, because iodine can trigger this condition in susceptible individuals. Another contraindication is any thyroid disorder.




What is Cryptosporidium?
What is Giardia lamblia?


Pin It on Pinterest