Oberoi Hotels: Extreme personalisation at the heart of Luxury

This week you will discover the true meaning of personal attention and extreme personalisation, at the heart of Luxury. The case of Oberoi hotels is a perfect illustration. Think about the following questions:  How is customer experience orchestrated at Oberoi? What is the relation between customer experience and customer satisfaction? What are Oberoi’s competitive advantages? What strategic and operational factors contribute to Oberoi’s service excellence?

Watch the YouTube video below India by Oberoi (you could refer to our discussion on Taj)


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