Temenos AI

AI empowers banks to provide individualized, frictionless customer experiences, drive customer loyalty and profitability, and automate processes.


Temenos AI is Making Banking More Intelligent at TCF Online – Join Us

You’re invited to a 2-day interactive and free to attend virtual event to hear key announcements, customer insights, and see the latest software demonstrations from Temenos.

Why Temenos AI?

Temenos is the first to bring transparency and explainability of AI automated decision making to the banking industry. Our patented explainable AI (XAI) platform and machine learning capabilities are embedded in the Temenos Platform and available with all Temenos software either through an easy-to-use interface or through APIs delivered on-premise, in the cloud or as a SaaS offering. By embedding AI and Machine Learning into our products, we have accelerated the release of explainable models that will underpin new AI use cases that focus on creating seamless customer journeys and automating manual processes with self-learning capabilities.

Six real-world pain points you can’t ignore in your digital strategy

AI Permeates Temenos Solutions

Explainable AI software capabilities are embedded in multiple areas within Temenos solutions including Fraud Detection, Payment Exceptions, Customer Engagement & Cross-Selling, Collections Optimization, Tailored Pricing and an active ongoing roadmap for enhancing Robo-Advisor.

AI and Machine Learning - 3 co-workers in a conference room watching a screen

What is Explainable AI (XAI)?

Temenos’ XAI platform addresses one of the key issues for banks using AI applications; which is that they typically operate as ‘black boxes’ offering little if any discernible insight into how they reach their decisions. We bring cutting-edge innovation to the banking industry by providing transparency into these decisions and helping you explain clearly, in plain language, to your customers and regulators how AI-based decisions are made.

AI and Machine Learning - Man checking his credit score on his phone

Credit Scoring Model

The Temenos XAI credit scoring model reduces credit risk with the ability to increase pass rates while maintaining or reducing current default risk. Integrated with Temenos Infinity, it will take manual underwriting to the next level through AI automated decision-making and recommendations that are transparent and explainable to the end-user.

Data Lake - Bubbles in water

Smart Data Lake

The XAI platform, fully integrated with the Temenos Data Lake, gives banks a real-time, end-to-end Smart Data Lake, offering higher quality and richness of data through multiple sources. This means that banks can make faster, more accurate and explainable decisions driven by AI algorithms.

AI and Machine Learning - aerial view of people walking

Enterprise-Wide Value


“Augmented underwriting gives firms the opportunity to make better decisions by comparing both assumptions and explanations. It was fantastic to work with Temenos to achieve this vision.”

Lara Korz, Chief Data Officer, Azur

Customer Success Stories

Azur – Success Story

Using the XAI platform, Azur users can harness machine learning to rate the likelihood of conversion and propensity to claim as soon as a client requests a quote.

Jean-Paul Mergeai on CNBC Arabia

Temenos Jean-Paul Mergeai, Managing Director – Middle-East & Africa joins CNBC Arabia: CEO Talks – Crisis Emerging Organizations, discussing how digital banking is rapidly accelerating in the wake of Covid-19

It’s Time for AI to Explain Itself – Finextra

The US financial regulator announced earlier this month that it has opened an investigation into claims of gender discrimination by Apple Card.

Upcoming Events

Temenos TCF Online 2021
