Frequently Asked Questions

How to search products?


How are shipping costs calculated?


What is Buyer Protection?


You are protected when:

Will I receive a confirmation number when I place my order?


Please contact us if you don’t receive one within 24 hours.

I’ve ordered multiple items, will they be shipped together?

Not necessarily. Depending on what you have ordered, the items may need to be shipped separately and will therefore have separate tracking numbers for each item.

How long will it take to process my order?

Processing times can vary from 1-3 days before being shipped.

How long will it take for my order to arrive?

Shipping times can vary depending on where you live and what you have ordered. Please see the “Shipping & Delivery” tab at the bottom of the Home page for further information.

My tracking information hasn’t updated, why is this?

Your package is ‘scanned in’ as it reaches each new checkpoint or distribution center for processing. It can take time to travel between these different checkpoints so please allow time for this information to update. If you have any queries regarding the tracking of your order please get in touch at


All inquiries can be forwarded to

How can I pay?


Is Checkout on this site safe and secure?


If I enter my email address will you sell my information?


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