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product aftersale service

When battery have any problem, please directly contact with us via email,please don't leave any message on the website
1. Please kindly give us your oder number and battery details to us
2. Please kindly advise us what's the problem, like charger problem or battery problem, we need battery pictures for checking the situation
3. Please check the battery volt and capacity when have problem
4. Keep the same boxes and waiting for our feedback. Any problem we will try to solve ASAP.
If it was the charger problem, we can send new to you;if the battery problem we can repair

We don't supply warranty service for the following situation : 
The battery goes over water 
The battery is broken man-made
The cells are burnt out after using .
Return the battery without reason 
Open a case without contacting us

Please contact us, If you can't conifrm your motor.
If you have any problems please feel free to contact us BEFORE you leave negative feedback or file a case.

Your satisfaction and positive feedback is very important to us.
Q: What type of this electric bike battery?
A: It is li ion battery,Chemical is Li(NiCoMn)O2.
Q: What's temperature range of charge and discharge?
A: Charge Temperature: 0 to 45°C and Discharge Temperature: -20 to 65°C
Q: Do your e-bike battery come with charger?
A: All of our e-bike batteries come with charger.We have normal charger and fast charger.If you need fast charger please contact with us.
Q: Do your electric bike batteries come with BMS?
Q: Do your electric bicycle batteries come with quality warranty?
A: Yes, we provide 1 year warranty for all electric bicycle batteries.
Q: What's your delivery time?
A: Electric Bike Battery will be sent out within 7 days after confirmed order,shipping will cost 3-15days,it depend on quantity and which battery you need.
Q: Can you provide OEM and ODM service?
Lithium battery features
Rechargeable and no memory effect.
The weight is more lighter.
Smaller dimensions and can be customized.
over-heat, short circuit .
Use the battery charger specifically for that purpose when recharging.
Do not revers the position and negative terminals.
Do not connect the battery electrodes to an electrical outlet.
Do not discard the battery in fire or a heater.
Do not strike, trample or throw the battery.
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