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e-business adoption and implications in the banking industry in India

The introduction of ICT and E-Business in the Banking Industry (hereinafter the BI) has had a significant impact on banks operating with physical branches. Especially the internet has made it possible for banks to cut cost by offering online banking at a lower cost. The econometric analysis show that ICT use is positively correlated with firm restructuring activities. Thus, ICT enables companies to redefine the boundaries of their organizations and possibly gain a competitive advantage. This paper is focusing on ICT and e-business usage in the banking industry. The study objectives are to describe how companies in this industry use ICT for conducting business, to identify opportunities and barriers for ICT adoption, and to assess impacts of this development for firms and for the industry as a whole.