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Development of Integrated Information Management System Service Quality Model in an Accounting Faculty

This paper presents the development process of an integrated information systems service quality model to address the problems of efficiency and effectiveness in managing a faculty in meeting both internal and external customers’ satisfaction. Basing on a qualitative and an exploratory case study approach, the model demonstrates five main components that need to be included the integrated information systems service quality. These components are teaching and learning; research, innovation and publication; graduate employability; industry linkages and human capital. These components subsequently, define the service quality elements consistent with previous studies. This paper shed some understanding on possible alternatives to existing information management systems in improving service quality in institute of higher learning.