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Assessing End-User Reliability Prior To Product Ship

Assessing the reliability of software products is critical in today’s world. In this paper we describe an approach for assessing software reliability for mass market products such as the Windows® operating system. The approach described provides a good assessment of reliability in a short period of time by collecting data from a relatively small numbers of systems. The results of this approach have been used to make ship decisions for Windows VistaTM throughout the development cycle.