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Management challenges in broadband networking

INTRODUCTION Organizations today face significant challenges in managing advanced telecommunications and computer technology. The digital convergence of applications–voice, video and data all in one " pipe " –confronts the technology manager with urgent new questions on the design and management of systems. Converged applications are new to organizations, as are the broadband technologies that transmit such applications. To a large extent, these technologies are discontinuous with existing solutions. This paper examines the implications of technological discontinuity for organizations in six communities in New York State. From the network manager's perspective, two broad sets of challenges are presented: technological – including specific issues such as bandwidth management and access and backbone issues, and applications– and those related to acquisition of technical support services. Applications prototyping is presented as a response to the technological challenges. The action research project (and the broader research program of which it is a part) underlying this chapter is focused on the public, nonprofit—including government and healthcare institutions, so-called social sector nonprofits, K-12 and higher education—and small business sectors, but lessons learned are broadly applicable.