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Managing IT Sourcing Relationships Using Service Level Agreements: A Relational Exchange Theory Approach

This research-in-progress attempts to investigate how the relational elements in SLAs may potentially boost the success of sourcing relationships. The study provides insight into the development of relational governance through contractual governance over the course of a sourcing engagement, drawing upon relational exchange theory (RET). In particular, we wish to develop a set of possible guidelines that a firm can use to help cultivate an appropriate relationship with a service provider.