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Quality Assessment Of Psychological And Pedagogical Social Shelters Services Provided To Children

The relevance of the study is explained by a steady scientific and practical interest to the problem of assessing the quality of social services to the population, including psychological and pedagogical services to children in difficult life situations. There is no unified approach to or sufficiently developed methodology of determining the quality of these services in modern science. The article reveals the stages, content and results of the experiment on the provision of psychological and pedagogical services to children in social shelters and testing of the author's methodology for assessing their quality. The leading research method is a socio-pedagogical experiment which allows to identify the problems of socialization of children in social shelters, to implement an experimental rehabilitation program and to assess the quality of services provided to children, using the developed methodology. The research justifies the idea that the assessment should be based on monitoring the dynamics and quality of indicators of personal and social development of children. The results of the research are following: we identified children’s main socio-pedagogical and psychological problems, justified the list and quality indicators of psychological and pedagogical services, developed a methodology for assessing the quality of these services provision to children in difficult life situations. The research materials may be useful for researchers in measuring and assessing the quality of social processes, in particular social services, as well as for specialists in children social protection. 2357-1330 © 2020 Published by European Publisher.