{'fraction_non_alphanumeric': 0.016638935108153077, 'fraction_numerical': 0.009983361064891847, 'mean_word_length': 5.543478260869565, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
A Combined Services Area Project: Strategies for a Successful Operation

ABSTRACT Since 2011, Georgia Tech Library has been undergoing a series of changes to redefine the 21st century research library. At the beginning of these changes were combining reference, circulation, and technology support into a one-stop-shop service model. Although operations under the integrated services model faced many challenges, forming a new department to include all staff members who provide such integrated services and helping these employees develop and maintain their competency are two key successful factors.