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Connecting with audiences in new markets: Netflix´s Twitter strategy in Spain

ABSTRACT The streaming platform Netflix began to offer on-demand content in Spain in 2015. This study offers an analysis of the Twitter strategy the company implemented during its initial year in this market. We conclude that the Twitter strategy employed by Netflix during this period differed substantially from those pursued by traditional television. Netflix makes extensive use of original messages and social media conventions such as hashtags, emoticons and gifs. Analysis indicates that the brand’s Twitter followers in Spain are more likely to like and retweet messages than post replies.