{'fraction_non_alphanumeric': 0.00909090909090909, 'fraction_numerical': 0.0, 'mean_word_length': 4.954954954954955, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Communication Problems: Rio Ferdinand versus the English FA

This paper looks at the communications challenges that arose following the missing of a scheduled and routine drugs test by Rio Ferdinand. It highlights the need to react to rumours in a timely manner and refuting them before they spread. The failure by the Football Association to update the public about the reasons for the delay in naming the English squad led to speculation and rumours. The paper further identifies the importance of developing and having in place a communications strategy as it helps in providing a structured approach to dealing with critical situations, in a timely manner.