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Applying usability engineering in ABB

This paper reports experiences from applying simple and flexible usability engineering methods to projects in a large multinational organization. The field of industrial control has traditionally been resistant to employing usability methods due to perceived complexity, difficulties in applying to the wide diversity of project types and low reward. In such an environment, it is difficult to perform thorough, state-of-the-art usability engineering methodologies, as the deadlines, requirements and demands of the development projects are too rigid. As an alternative, this paper presents how a simple and flexible usability engineering model that does not require much effort or cost has been applied to three fundamentally different projects and has proven to yield positive results.