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Internet of Things for Travel Services

A variety of data sources are available from smart devices which are connected to each other via different communication protocols. These devices are designed to be used in human-centric environments through a distributed physical-virtual interaction. Internet of things (IoT) is a concept of gathering the variety of devices through wired or wireless connections anytime and anyplace. This helps to create new services by integrating the physical world into virtual systems within various domains of tourism. In this chapter, the authors discuss the importance of IoT data for travel services. In the study, the major challenges and opportunities of IoT that allow tour operators and travel agencies to improve the customer experience and provide personalized services are examined. It is concluded that although there are studies on the use of IoT applications within tourism industries, there have been very limited studies conducted on integrated applications of IoT, especially for tour operators and travel agencies.