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System Development as a Wicked Problem

Many problems in the software industry today result from our ignorance that system development belongs to a class of problems that are "wicked" in nature. This paper discusses key attributes of wicked problems and suggests a basic set of principles based on experiences from good practices in the field to deal with the attributes of wicked problems. As a result of these principles, new process paradigms are needed. Automation of the alternative process and further research on downsizing mainframe applications to distributed applications are also discussed here.