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A Human Factors Guide for Aviation Maintenance

Safety considerations require that air carrier maintenance be of the highest quality and essentially error-free. Economic considerations require that maintenance activities be as efficient as possible. Success in meeting both safety and economic goals depends on the performance of those working in the aviation maintenance community. A human factors guide can be of value in supporting and enhancing the performance of aviation maintenance personnel. One end product of the Federal Aviation Administration (FAA) program on “Human Factors in Aviation Maintenance” is a guidebook presenting human factors information oriented specifically toward the air carrier maintenance workforce. The Human Factors Guide presents established principles of job design and work. Coverage is broad and includes a variety of topics considered important in determining maintenance effectiveness and in the control of maintenance error. The preparation of the Human Factors Guide was done in a manner to ensure that needs of users were addressed. Size and format were selected in terms of user preferences. Information obtained through a series of FAA-sponsored human factors meetings plus that gained from a survey of maintenance personnel guided both the selection of topics and the presentation of materials.