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Supporting the Expert and Novice in a Single User Interface

The Aircraft Maintenance and Intuitive Troubleshooting (AMIT) project is sponsored by the United States Air Force Research Lab's Human Effectiveness Directorate Logistics Readiness Branch (AFRL/HEAL) to investigate how to create a software tool to improve flight line maintenance troubleshooting. The AMIT project is a three year project that can be loosely divided into three stages: 1) research - determining expertise and defining the constraints of the task; 2) design - turning the findings into a tool; and 3) test - placing the tool in a constrained field test to assess its impact on performance in a naturalistic setting. This paper focuses on the recently completed design stage, as a case study.