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Documentation know-how sharing by automatic process tracking

Some groupware products support office jobs by providing cooperative functions such as workflow management. However, they cannot support documentation jobs because the jobs need individual creativity which is difficult to share. This paper proposes a ‘Know-how Sharing Agent’ which allows individual creativity used for documentation jobs to be shared. The Know-how Sharing Agent supports document creation by preparing the most exemplary document and its documentation operations. The documentation operations were also saved by the agent automatically when the document was created. This type of agent thus promotes documentation activities by sharing the know-how needed for documentation.