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An Alternative To Vendor-Supplied Service

In 1975 the concept for our hospital based x-ray service group was formulated. Several factors including increased vendor supplied service cost for parts and labor, maintenance requirements on new equipment, heavier equipment workloads, and increased x-ray room down time, contributed to our decision to develop a proposal for an "in-house" service group. Using a systematic approach to ascertain service requirements on x-ray equipment, a decision based on cost effectiveness and other advantages can be made with respect to formation of a hospital based service group. Service requirements were determined by obtaining data relating to vendor supplied costs (labor, travel, and parts); the size of the department; complexity of equipment; and departmental demand. A comparison of cost for vendor supplied service and budget requirements for a hospital based organization was prepared. At present we have eight x-ray service engineers to meet our requirements. The purpose of this presentation will be to discuss our approach to the decision to pursue a hospital based service organization and to compare our results for six hospitals.