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Determinant Factors Affecting the Information System Success of Community-Based Application to Fight Covid-19 Pandemic

National governments around the world have made every effort to fight Covid-19. One of which is by building mobile applications that can be used to trace and monitor the citizens’ health during this pandemic. These applications are expensive. It requires a significant amount of time and effort to develop and maintain the information systems. Therefore, there is a continuous struggle to identify the key factors influencing the information systems’ adoption, utilization, and success. This study was performed to address the problem by identifying parameters that affect the information system success of ”10 Rumah Aman (10 Safe Houses)”, a community-based application in fighting the Covid-19 pandemic, using the DeLone and McLean (D&M) model. As a result, system quality positively affected the use and user satisfaction. Furthermore, service quality positively influenced use but not user satisfaction. Meanwhile, information quality had no significant effect either on use or satisfaction. Both use and user satisfaction had a significant effect on net benefits.