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Analyzing Key Process Areas in Process Improvement Model for Service Provider Organization, CMMI-SVC

We investigate the effective facilitation methodology for introducing advanced technology in providing superior services. In the literature of process improvement models, we have a claim that effective processes provide a vehicle for introducing and using new technology in a way that best meets the business objectives. However, process improvement models have their complexity and we need a clue to use them as our vehicle. In this paper, we analyze relationships among process areas in a process improvement model for service provider organizations, CMMI-SVC, by focusing on Related Process Areas components. We observe process area networks whose nodes are process areas connected with their Related Process Areas components and we evaluate in-degree and between ness centrality in the process area networks for each maturity level in order to analyze key process areas.