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Collaborative knowledge management in e-meetings

This paper addresses the issue of knowledge management for collaborative tasks, such as meetings. A knowledge-based and Web-based framework is developed to capture and manage the knowledge from the interaction between human and human, human and computer-based autonomous agent, or agent and agent in collaborative sessions. In addition to the established business process flows, other valuable factors of business process, such as the human factors, the problem contexts, and the strategies for problem solving and decision making are taken into consideration