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How Can I Help You? A Study of the Perceived Importance of Different Kinds of Hospice Palliative Care Volunteer Support

A total of 143 adults were asked to imagine that they had recently been diagnosed with a life-threatening illness. After reading about the roles of hospice palliative care volunteers, participants were asked whether they would use the services of a volunteer to help them and their loved ones get through this difficult time. The vast majority (94.4%) of the participants said they would choose to have a volunteer. These participants were then asked to rate the importance of 23 different supportive tasks that volunteers can perform. These tasks reflected the different kinds of support—emotional, social, practical, informational, and religious/spiritual—that hospice palliative care volunteers typically provide. Overall, the practical support category (eg, ‘‘Having the volunteer run errands for me’’) received the highest mean importance rating. Significant gender differences were found for the categories of emotional support (eg, ‘‘Having the volunteer hold my hand’’) and social support (eg, ‘‘Having the volunteer share hobbies and interests with me’’), with females rating both of these kinds of support as being more important to them than males did. The findings of this study may have practical implications for volunteer program coordinators.