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The making of top fine-dining Chinese restaurants: Evidence from domestic and International customers in Australia

ABSTRACT This study examines critical factors for the success of Chinese fine-dining restaurants overseas. Using visualized analysis method of customers’ comments, the study found that high-quality food, overall experience (good ambience, attentive staff, appropriate pricing), and good business management are among the top critical success factors, although domestic and international customers perceive restaurant experience differently. The study makes an important contribution to ethnic fine-dining restaurant literature by identifying critical success factors for fine-dining Chinese restaurants overseas and by enriching the concept of food authenticity.