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The Applications of Communication Competence Framework for CIOs

Researchers in CIO arena have stressed the importance of developing and nurturing the CIO’s relationships with both external and internal parties as the development and use of IT now demands collaborations from others. This paper proposes that, to improve CIOs’ relationships with others and the effectiveness of CIOs’ communication, CIOs must possess communication competence. Based on communication competence literature, competent communicators must achieve both appropriateness and effectiveness in their interactions. This paper argues that there are three required elements of communication competence, i.e. knowing what, how, and why one communicates. Because very little CIO research has conceptualized CIOs and their communication behaviors, this proposed framework can serve as a ground for future research on improving CIOs’ effective communication. Based on these elements of communication competence, implications for CIOs are provided.