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IT Enablers for Task Organization and Innovation Support to drive Team Performance

Teams drive organizational innovation by applying knowledge to solve complex problems. However, many teams underperform and organizations do not sufficiently harvest the benefits they could gain from effective IT support for team processes consisting of creative (exploration) and structurally controlled (exploitation) processes. This paper investigates the impact of knowledge application on support for innovation, task organization, and team performance in a mixed method case study in two medium-sized, knowledge-intensive, information technology-affine organizations. We surveyed 204 employees and found that knowledge application positively affects task organization. Knowledge application and task organization positively affect support for innovation. Both, task organization and support for innovation positively affect team performance. Subsequent focus group interviews with 16 employees provided us with an in-depth understanding of factors that support team performance. Qualitative content analysis resulted in nine IT enablers, which can be adapted by organizations to foster coordination while at the same time promote innovation.