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Blood centers and hospitals: a model for clinical interaction and services

BCW is located in Milwaukee, Wisconsin, a city of about 700,000 individuals with a regional population of approximately 1.5 million people. We are an organization of 800 employees with primary headquarters located just off the downtown area of Milwaukee. The mission of our organization is to advance patient care by providing lifesaving solutions grounded in unparalleled medical and scientific expertise. This mission drives the strategic planning process of our institution. The importance of a high level of medical expertise and the involvement of physicians with patients has been an important part of our organization over the years. In addition, the role of scientific research, both clinical and basic, has been a core emphasis in our organization since its inception. One goal of our organization is to impact as many patients as we can through the different and varied services provided to the customers and patients whom we interact with. BCW is a multifaceted organization. It is organized into a number of services: 1) Blood Services for the recruitment, collection, processing, manufacturing, and distribution of blood and blood products to our hospitals; 2) Medical Services group, which provides both direct and indirect care for patients; 3) Clinical Diagnostic Reference Laboratory, which serves as both a regional and a national reference laboratory; and 4) Blood Research Institute (BRI), which carries out funded basic science research. Within the state of Wisconsin, BCW serves 55 hospitals. Approximately 165,000 units of red blood cells (RBCs—all leukoreduced), 46,000 units of fresh-frozen plasma, 20,000 units of cryoprecipitate, and 20,000 apheresis platelets (PLT) (an all apheresis platelet center) encompass the products used to treat all patients in these 55 hospitals.