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Why Should Microfinance Organizations Invest in Clients’ Business Training? Empirical Results from the Haitian Microfinance Industry

Despite many critics and mitigated effects, microfinance continues to grow all over the world, and equally in Haiti. Beyond rapid expansion, to really contribute to local economic development, microfinance organizations (MFOs) need to help micro entrepreneurs to better manage their businesses. However, practitioners consider investment in training activities as non-productive. With a national sample, we study, in this article, some supportive reasons why MFO’s should provide business training to borrowers, particularly in low-educated context like Haiti. According to our empirical findings, implementation of business training sessions reduces negative perception of interest rate, and improves borrowers’ satisfaction. Such induced socioeconomic change reduced clients drop out and foster MFOs sustainability.