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A Method for Analyzing the Quality-in-Use in Collaborative Contexts

Quality-in-use is a concept that establishes a direct relationship between the effects of the user interaction and the context in which the system is used. Groupware systems enable collaborative contexts in which users interact between them to achieve a common goal. Therefore, the evaluation of the quality-in-use of groupware systems can involve an analysis of the social dimension of the context and an assessment of the collaborative interactions between the users. This article proposes a method to analyze the interaction and collaboration supported by groupware with the goal of inferring models of the user's behaviors and to calculate a set of metrics that assesses the collaborative dimension of the quality-in-use evaluation. We describe a case study that puts the method in action to analyze the quality-in-use of a groupware application for smartphones that supports collaborative betting.