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A Framework for Understanding Smart City Governance as a Sociotechnical System

Considering the complex and dynamic challenges of the digital age, a holistic perspective is important for continued development of governance. This ongoing research addresses the following question: Which factors are related to the design of smart city initiatives in a holistic perspective? Therefore, this article aims to develop a multidimensional framework of smart city governance initiatives, considering aspects of the sociotechnical approach. To explore and illustrate it this study takes the perspective that by improving the quality of life and working on the changes in government workforce through technology the results from smart city initiatives will include holistic factors of the urban system. The contribution of this study is the extending of smart city research in a sociotechnical view.