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Assessing the Hall Conflict Management Survey

This article profiles one of the first instruments used to assess interpersonal conflict in organizational settings, the Hall Conflict Management Survey (CMS). It demonstrates how the Hall scale reframes Blake and Mouton's (1964) original dimensions and tests conflict-handling styles in personal, interpersonal, small group, and intergroup contexts. Through assessing the reported reliabilities of the scale, the article concludes that although the scale is widely used in training, the psychometric properties of the instrument are suspect, inconsistent across studies, and need additional development.