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Learning Organization : A case study in Telephone Company in Brazil

This article reports a case study research in Telephone Company in Brazil, where it was analysed the Learning Organization practices. The data were collected through interviews with managers of the core units : Internet and Celular Telephone. The researchers asked about learning organization concept, experimentation with new approaches, learning through the best experience, etc. The conclusions indicate a learning organizational conception connected with qualification and formation. The team work is used to accomplish activities in the sectors analysed, but it’s unusual in the company. The communication is flowing and the group learn from the experiences . Another conclusion is that there is a organizational incoherence between "Theory in use" and "Theory espoused".