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Do strangers trust in video-mediated communication?

Trust in computer-mediated communication is increasingly attracting researchers' attention yet unexplored extensively in social/organizational psychology. The objective of this study is to empirically examine the effect of media and task on people's trust perception. A total of 42 pairs of Chinese undergraduate participated in the study by performing either negotiation or brainstorming task through either video channel or Instant Messenger. Particularly this paper reported our discourse analysis. It revealed that when no prior personal relationship existed (strangers) in a virtual environment, video does not always increase people's trust perception. It helps only when the task involves conflicts.