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Incivility in the Health Care Environment: Special Focus on the Operating Room

Workplace incivility is a consequential issue in clinical practice. Workplace incivility affects the health care provider and may compromise the delivery of care. Recent evidence suggests that workplace incivility is a serious concern in the health care setting worldwide ( Spiri et al., 2016 ). Although nursing is a caring profession, incivility extends through many aspects of the profession continuing from one generation of nurses to the next. Persistent exposure to workplace incivility can change a nurse’s behavior, thought process, and perspective toward the nursing profession ( Adollahzadeh et al., 2017 ). The American Nurses Association (ANA) acknowledges that the nurse work environment is highly charged in nature and can “lead to situations where emotions boil over” ( ANA, 2015b, para 1 ). Nurses already function in highly stressed, fast-paced environments where crucial patient decisions must be made instantaneously. Incivility creates untenable conditions that preclude safe patient care in an environment of professionalism and respectful collaboration. Incivility in the Health Care Environment: Special Focus on the Operating Room