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ANALYSIS OF THE SELECTED EVALUATION FACTORS IN PUBLIC PASSENGER TRANSPORT USING PIOTRKOW TRYBUNALSKI AS AN EXAMPLE

The aim of the article is to analyse the selected evaluation factors of the quality of transport services in the public passenger transport using Piotrów Trybunalski as an example. Based on the analysis of the literature on the subject, the examples of factors and criteria for evaluating public passenger transport are presented. Then, numerical data characterising the needs for passenger transport in Piotrków Trybunalski were analysed. Based on this, a questionnaire was developed consisting of 10 questions regarding the quality of transport services provided by MZK Piotrków Trybunalski, and then interviews were conducted. The conclusions from the research are included in the article.

