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A Socio-Technical Perspective on Organizational Interaction with AI: A Literature Review

This paper serves as an overview of IS research on artificial intelligence and the organizational interaction with such systems, from a socio-technical perspective. Therefore, we conduct a structured literature review of relevant outlets (journals and conferences). We show that the literature can be synthesized into four groups: decision-making, interaction, knowledge management, and economic effects of AI. Further focusing on the second group, we identify certain dimensions of interaction research: technological implementation, collaborative factors, interface design, task allocation, task support, process allocation, and learning. From this analysis, a framework is derived. With this article, we contribute to the AI, the socio-technical systems, and the organizational interactions-literature in IS research, but most importantly, we offer a novel socio-technical perspective on AI.