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Using explainable machine learning to identify patients at risk of reattendance at discharge from emergency departments

Short-term reattendances to emergency departments are a key quality of care indicator. Identifying patients at increased risk of early reattendance could help reduce the number of missed critical illnesses and could reduce avoidable utilization of emergency departments by enabling targeted post-discharge intervention. In this manuscript, we present a retrospective, single-centre study where we created and evaluated an extreme gradient boosting decision tree model trained to identify patients at risk of reattendance within 72 h of discharge from an emergency department (University Hospitals Southampton Foundation Trust, UK). Our model was trained using 35,447 attendances by 28,945 patients and evaluated on a hold-out test set featuring 8847 attendances by 7237 patients. The set of attendances from a given patient appeared exclusively in either the training or the test set. Our model was trained using both visit level variables (e.g., vital signs, arrival mode, and chief complaint) and a set of variables available in a patients electronic patient record, such as age and any recorded medical conditions. On the hold-out test set, our highest performing model obtained an AUROC of 0.747 (95% CI 0.722–0.773) and an average precision of 0.233 (95% CI 0.194–0.277). These results demonstrate that machine-learning models can be used to classify patients, with moderate performance, into low and high-risk groups for reattendance. We explained our models predictions using SHAP values, a concept developed from coalitional game theory, capable of explaining predictions at an attendance level. We demonstrated how clustering techniques (the UMAP algorithm) can be used to investigate the different sub-groups of explanations present in our patient cohort.

www.nature.com/scientificreports/ be used by clinical staff to help inform intervention (e.g., further diagnostic tests) or enrich discussions about a patients discharge plan. Machine learning models are a class of predictive models which are well positioned to add value to emergency department processes. They are particularily powerful because they can ingest a large number of variables and learn complex interactions and statisical trends between these variables and associated outcomes, ultimately making highly accurate predictions of patient outcomes. The potential in using machine learning models to inform clinical care and provide high levels of personalization, is evident from the large amount of research into the applications of machine learning in healthcare 9 . Explainable machine learning, in particular, is attracting attention because of the strong assurance needs of healthcare 10,11. In the context of this work, research has shown that machine-learning models can use a large number of clinical and administrative variables to provide estimates of a patient's short-term reattendance risk 12,13 . Explanations are also important in this context, as they can help to inform the patients care trajectory and guide post-discharge intervention plans.
In this manuscript, we present a machine-learning model, utilizing historical (coded, inpatient) discharge summaries, alongside contemporary clinical data recorded during emergency department attendances to identify patients at increased risk of short-term reattendance following an ED attendance. We explain our predictions by calculating SHAP values for our model output and cluster these explanations using the UMAP algorithm to explore the different sub-groups at risk of reattendance in our cohort.

Methods
Dataset curation. Our dataset featured an pseudonymized version of all attendances by adults to Southampton's Emergency Department (University Hospitals Southampton Foundation Trust) occurring between the 01/04/2019 and the 30/04/2020. The dataset included attendance level information such as the results of any near-patient observations and high-level information included in the standard UK Emergency Care Data Set (e.g., outcome, arrival mode, duration of visit, and chief complaint). In addition to attendance-level variables, our dataset included variables extracted from a patients electronic health record maintained by the University Hospitals Southampton Foundation Trust. These variables included any recorded medical complaints, which were obtained by extracting ICD10 coded conditions included in historical discharge summaries. An example of the most frequently observed medical conditions are presented in Table 2, alongside a breakdown of patient ages in our cohort. In total, our dataset included 14 variable sets which are displayed in Table 1 alongside key quantitative descriptors of them. Additional descriptions of variables are presented in Supplementary Table 1. Our study cohort featured 54,015 attendances which resulted in discharge directly from the ED. Of these attendances we discarded those that resulted in planned reattendance (N = 328) and those occurring after 01/02/2020, removing attendances which occurred during the COVID-19 pandemic. Remaining attendances (N = 44,294) were randomly split at the patient level to create a hold-out test set (N = 8847) containing attendances from 20% of patients and the remaining attendances (N = 35,447) were used as the training set ( Fig. 1). Reattendance identification. Reattendances were identified by using the patient pseudo identifier to calculate the time to a patient's next ED attendance. All reattendances (with the exception of planned reattendances, Fig. 1) were considered, even if the reattendance was for a different reason to the original attendance. We then dichotomized the time to next attendance (return within 72 h from the point of discharge), annotating each attendance with a binary indicator denoting whether it was followed by another attendance within 72 h. This formulation allowed us to frame the predictive task as a binary classification problem.
Predictive modelling. We used an extreme gradient boosting decision tree, as implemented in the XGBoost framework (version 1.3.3) 16 , as our machine-learning model. Models were trained using five-fold cross validation of the training set, with patients in the training folds not being present in the validation folds ( Fig. 1). Final predictions were the mean prediction of the fives models trained during the cross-validation process. Model hyperparameters were optimized by selecting the hyperparameters which maximized the validation AUROC (the mean performance of model on the five sets of out-of-fold samples). Hyperparameter search was performed using Bayesian optimization utilizing the Tree Parzen Estimator algorithm as implemented in the Figure 1. Partition of the study data into the training and hold-out test set. Attendances which resulted in planned reattendances (328 attendances) were removed. All attendances (9393 attendances) occurring after 01/02/2020 were also discarded to remove attendances which coincided with the COVID-19 pandemic. Reattendance rates (bottom row of rectangles representing training and test sets) display the observed 72-h reattendance rate for each cohort. Models were trained using (grouped) five-fold cross validation of the training set with patients in the train set not present in the validation set during the training phase. Model hyperparameters were selected such that the validation AUROC (mean out-of-fold AUROC across the five folds) was maximized. The final model was a mean ensemble of the five models (the average prediction of the five models) trained in the cross-validation process, which was then evaluated on the hold-out test set. www.nature.com/scientificreports/ hyperopt Python library (version 0.2.5) 17,18 . Bayesian optimization was used because it is empirically more efficient than grid or randomized search methods 19 . Medical conditions associated with a patient were included as a one-hot-encoded feature vector, the day of the week encoded using ordinal encoding, and all other categorical variables were encoded using target encoding 20 . The full encoding scheme is outlined in Table 1. Source code for our modelling is available online 21 .
To investigate the predictive ability of individual variables, under an independent variable assumption, we trained models using each distinct variable and evaluated them using five-fold cross validation on the training set. Models were trained (including hyperparameter tuning) using the previously described process. Next, we trained and evaluated a model using the three most predictive variables identified in this process and a model using all variables available at the point of discharge. During this analysis the standard error (95% confidence) of the models performance across the five-folds was calculated. The final model (including all variables available at discharge) was then evaluated on the hold-out test set, with 95% confidence intervals calculated using bootstrapping (n = 1000) of the hold-out test set. Models performance was evaluated using the Area Under the Receiving Operating Curve (AUROC) and the average precision under the precision-recall curve. Hyperparameters of our final model are presented in Supplementary Table 2.
We also evaluated the final model against patients readmission status (readmissions are a subset of reattendances for which the outcome was admission to hospital). This was performed without re-training the model and by evaluating the classifier with the ground truth outcome set to a patients readmission status.

Model explainability.
To explain the predictions of our final model we made use of the TreeExplainer algorithm implemented in the SHAP Python library (version 0.37.0) [22][23][24] . TreeExplainer is an algorithm which calculates SHAP values (i.e, Shapley values), in an optimized manner for decision trees. SHAP values are a concept from coalitional game theory which treats predictive variables as players in a game and distributes their contribution to the predicted probability. SHAP values are particularly powerful as they meet the four desirable theoretical conditions of an explanation algorithm and can provide instance (i.e., attendance) level explanations 24 . Practically, for each attendance we have a scalar value for each variable used by the model which quantifies the contribution that variable had on the predicted reattendance risk. SHAP values of larger magnitudes indicate that a variable is of increased importance in determining the predicted reattendance risk. SHAP values can be negative (adding the variable reduces predicted reattendance risk) or positive (adding the variable increases the predicted reattendance risk).
To investigate the different explanations across the hold-out test set, we projected the SHAP values for all attendances in the hold-out test set into a two-dimensional ('explanation') space using Uniform Manifold Approximation and Projection (UMAP, version 0.5.1) 25 . UMAP is a dimensionality reduction technique regularly used to visualise high-dimensional spaces in a low-dimensional embedding, such that global and local structure of the space can be explored 26,27 . Attendances which are closer in proximity in this space share a more similar explanation for their predicted reattendance risk. To investigate the characteristics of different sub-groups in the explanation space, we assigned each attendance to a cluster in this space using the DBScan algorithm 28 . Table 2. Breakdown of patient age and most frequently occurring conditions in the training and test sets. Conditions were extracted from their ICD10 codes. A given condition is only associated with a small fraction of attendances, but in total 40.0% of attendances resulting in discharge have at least one associated condition. Patient age and conditions are extracted from their last attendance in the respective data set. www.nature.com/scientificreports/ Assignment was chosen by visual inspection and finer grained cluster assignment can be achieved by tuning the hyperparameters of the DBScan algorithm.

Results
The results of our variable importance investigation are displayed in Table 3. The day of the week an attendance occurred was found not to be predictive of a patient's reattendance risk (model a, Table 3). Six variables (age, Manchester Triage System score, hour of day, vital signs, pain score, and arrival mode) were found to be weakly predictive of a patient's 72-h reattendance risk in isolation (AUROCs between 0.5 and 0.6, Table 3 models b-g). All other variables (Table 3 models h-n) were found to be moderately predictive (AUROC between 0.6 and 0.7) of 72-h reattendance risk in isolation. Medical condition history was included in two representations. The count of the number of historical conditions (model m, Table 3) obtained a validation AUROC of 0.692 (95% CI: 0.675-0.709), reflecting that patients with a recorded medical history are more likely to reattend (8.3%, 95% CI 7.8-8.7%, reattendance rate) than those who do not (2.3%, 95% CI 2.1-2.5%, reattendance rate). When we included the full one-hot encoded matrix denoting whether the patient had a history of a specific condition, our model (model n, Table 3) obtained a validation AUROC of 0.708 (95% CI 0.694-0.723). The higher validation AUROC of the latter model suggests that different (medical) conditions are associated with differing degrees of reattendance risk.
The model that used the number of times a patient attended the emergency department in the 30-day prior to their current attendance (model l, Table 3) exhibited a validation AUROC of 0.669 (95% CI 0.653-0.684), agreeing with other studies that a patients previous emergency department usage is an important consideration when considering their reattendance risk 8 . Three models (models i, j, and k, Table 3) make use of coded information describing the primary reason for the emergency department attendance, recorded at three distinct points in time and by potentially different members of clinical and non-clinical staff. Making use of the chief complaint collected at either the point of registration or Triage, respective validation AUROCs of 0.645 (95% CI 0.621-0.670) and 0.640 (95% CI 0.615-0.665) could be achieved. At the point of discharge, the recorded diagnosis obtained a validation AUROC of 0.641 (95% CI 0.618-0.665). This demonstrates that different diagnoses are associated with differing degrees of reattendance risk and indicates that a high-level, coded description of the patients chief complaint is moderately predictive of reattendance risk, regardless of when it is recorded during the attendance.
Finally, models o and p in Table 3 present validation metrics for models trained using multiple variables. The model (model o in Table 3) using the three most predictive variables identified in our univariate importance study (Table 2) used the condition indicators, the condition count, and the number of times the patient visited the ED in the previous 30 days. We observed a validation AUROC of 0.736 (95% CI 0.720-0.751), demonstrating that models using multiple variables are more predictive of reattendance than a single variable. The model trained using all variables available at the point of discharge (model p in Table 3) increased the validation AUROC to 0.761 (95% CI 0.746-0.774).
The evaluation of our final model (model p) on the hold-out test set is presented in Fig. 2. This model obtained an AUROC and average precision of 0.747 (95% CI 0.722-0.773) and 0.233 (95% CI 0.194-0.277) respectively on the hold-out test set. This indicates that while the model retained its moderate performance, there was a reduction in model performance between the validation and the hold-out test set. This is likely the result of the Table 3. Performance on the validation set for models using individual variables (models a-n) and sets of variables (models o and p). Bold text indicates models trained using multiple variable sets. Metrics are evaluated on the training set using grouped 5-fold CV at the patient level and we report the mean of the metric across the five validation folds. All models hyperparameters were tuned as described in the methods section to optimize the CV AUROC. www.nature.com/scientificreports/ model overfitting the validation data (e.g., via the selection of hyperparameters to maximize model performance on the validation set), and is expected. In panel c of Fig. 2 we display a confusion matrix of our model at a single configuration, where the threshold for dichotomization of the continuous predictions output by our model was chosen such that a recall of 0.15 was obtained. This graphic presents the performance of our model on the holdout test set when used as a binary decision support tool with a low-recall configuration. Figure 3 summarizes the SHAP values of all attendances in the hold-out test set. In Fig. 3a the SHAP values for the ten most important variables (as determined by mean absolute SHAP values) are shown for each attendance. Visual inspection of this graphic provides insight into the trends our model has learned: the model associates anyone with a recorded medical condition as being at increased risk of reattendance and learned that some medical conditions represent a greater reattendance risk than others. For example, the model generally associates living alone with a higher reattendance risk than having a history of depression (the mean SHAP value is greater for those who live alone). In Fig. 3b,c, we plot the SHAP values across all attendances for two variables, the hour of day the attendance occurred and 30 day visit count. Visual inspection of panel b shows that the model associated the patients risk of reattendance with a periodic dependence on the hour of day the attendance occurred. By inspection of Fig.3c, we can see that the model learned an approximately linear dependence between a patients reattendance risk and the number of times they have attended the emergency department in the last 30 days. It is important to note that these insights do not necessarily reflect actual risk factors for reattendance (since the model is an imperfect classifier) but only reflect the trends the model has learned to make its decisions.
The projection of all SHAP values for attendances in the hold-out test set into the two dimensional explanation space (see Methods) is displayed in Fig. 4. In Fig. 4a we colour attendances by the reattendance risk predicted by our machine-learning model. The reattendance risk (colour) is relatively uniform, reflecting that the majority of attendances do not result in reattendance (the observed reattendance rate across the test set is 4.9%). However, there are clear subgroups of the population identified to be at heightened risk of reattendance. In Fig. 4b we colour the attendances by the high-level cluster assignment obtained using the DBScan clustering algorithm. The characteristics of attendances in each clusters is displayed in Table 4. Visual inspection of Table 4 provides highlevel insight into the logic of the machine-learning model. For example, for attendances assigned to cluster seven, on average, the most important variable for determining a patients reattendance risk is their 30-day visit count.
When evaluated on the readmission status (whether a patient reattended within 72 h and was subsequently admitted to hospital) of attendances in the hold-out test set our model achieved an AUROC of 0.804 (95% CI 0.774-0.832) and an average precision of 0.044 (95% CI 0.030-0.063); reflecting that the model demonstrated moderate discriminative ability in identifying the subset of reattendances which resulted in admission.

Discussion
Our final 72-h reattendance risk model achieved an AUROC of 0.747 (95% CI 0.722-0.773) and an average precision of 0.233 (95% CI 0.194-0.277) on the hold-out test set. Qualitatively, our model can use variables describing an emergency department attendance and a view of a patient's medical history to predict their reattendance risk with moderate performance. We calculated SHAP values to provide an explanation of our predictions at an attendance level ( Fig. 3 and Supplementary Fig. 2) and projected these explanations into a two-dimensional space (Fig. 4). We used this low-dimensional embeddings to identify different patient sub-groups at risk of reattendance.
Our final model (model p in Table 3) makes use of all variables in our dataset available at the point of discharge. This set of variables is not necessarily the optimal set of variables for a reattendance predictor, it is plausible the variable set contains obselete information because of correlations between variables. High correlation www.nature.com/scientificreports/   Table 4. www.nature.com/scientificreports/ between variables is expected for clinical data. For example, it is likely that patient age, arrival mode, and vital signs all latently encode patient frailty, which is known to be related to a patients reattendance risk 29 . Despite this, our predictive algorithm of choice, extreme gradient boosting decision trees, is relatively robust against correlations between variables and high variable redundancy is unlikely to be significantly detrimental to model performance.
In our exploratory analysis, we found that the hour of day the attendance began correlates to the reattendance rate, with higher reattendance rates observed during the night (Supplementary Fig. 1). By inspection of the observed SHAP values for the hour of day (Fig. 3b), we observe that our model has learned a similar trend, associating attendance registration during the night with an increased (between zero and one percent increase) reattendance risk. This trend could have several different origins. Firstly, we have found that the hour of day displays correlation with the reason for attendance, with either complaints associated with a higher (lower) risk of 72-h reattendance more (less) likely to present during the night (not shown). Secondly, it is plausible that staff fatigue and lower staffing levels may contribute to the increased reattendance rate for attendances occurring during the night, although we have no way of testing this hypothesis in our dataset.
Our analysis (e.g., Fig. 2 and model e in Table 3) shows that certain complaints are associated with a higher risk of 72-h reattendance. For example, attendances whose chief complaint at registration was 'abdominal pain' had a mean 72-h reattendance rate of 6.8% (95% CI 6.0-7.7%), compared to the mean reattendance rate of 4.8% (95% CI 4.6-5.0%) in the training set. Coding compliance was not evaluated in our dataset, which may effect this observation. For example, the most common chief complaint at registration was 'unwell adult' (with 20.5% of attendances listing this as the chief complaint in the training set) which is utilized when either the chief complaint is not clear at registration, when the patient presents with multiple complaints or as a result of inappropriate coding.
In addition to identifying complaints associated with a heightened short-term reattendance risk, our model also makes use of ICD10 coded conditions extracted from a patients electronic health record. These variables allow the model to identify medical conditions, comorbidities, and risks which are associated with increased reattendance risk and enables models to achieve moderate predictive performance (Table 3). Excluding the medical condition indicators, the most important feature is the 30-day visit count which, in part, reflects the disproportionate use of EDs by frequent users 30 . In the visualisation of the attendances in the patient hold-out test set in the two-dimensional explanation space (Fig. 4), the most frequent attenders (30 day visit count of two or more) are clearly segregated (cluster 7 in Fig. 4b and Table 4). Visual inspection of the properties of each cluster in Fig. 4 could be used to help guide the design of interventional strategies. For example, the reattendance risk of patients within cluster 7 (i.e., frequent attenders) could be reduced by increased provision of community support. Conversely, such support is unlikely to be the most appropriate intervention strategy for patients suffering from an acute injury (such as a severe burn) associated with increased reattendance risk.
From a clinical perspective it is interesting to investigate the subset of reattendances which are also readmissions (i.e., reattendances to the emergency department which result in subsequent admission to an inpatient ward). In these cases, there is increased risk that there was missed critical illness or injury at the initial attendance and these readmissions are important to evaluate for clinical assurance purposes. Overall, 37.1% of reattendances end in readmission, resulting in a 72-h readmission rate of 2.0%. Evaluating our models predictions with a target equal to whether the patient readmitted in 72 h, we find it has an AUROC of 0.804 (95% CI 0.774-0.832) and an average precision of 0.044 (95% CI 0.030-0.063) on the hold-out test set. The high AUROC means the model displays high discernibility between attendances which result in readmission and those that do not. The low average precision reflects that readmissions only make up a minority fraction of reattendances and the false positive rate increases as a result of the large class imbalance. Overall, these results demonstrate our model can identify the subset of reattendances which are also readmissions with a similar predictive performance as reattendances Table 4. Properties of the attendances assigned to each of the explanation clusters (Fig. 4). The count column displays the number of attendances in a given cluster. The age (in years), reattendance rate, predicted reattendance rate, condition count, and 30-day visit count column display the mean of the respective variable for all attendances in the cluster. Values in brackets in the age column display the standard deviation patient age in the respective cluster. The final three columns display the most important variables in making a decision, averaged across all attendances in a given cluster. www.nature.com/scientificreports/ which do not result in admission, an important result since these two different outcomes will require different interventional strategies to reduce the risk of reattendance/readmission. A limitation of our study, shared with other investigations of machine-learning use in EDs 31 , is that its primary data source is structured past medical histories. A medical history is not available for all patients and this could lead to our model discriminating against these patients. An example of this bias can be observed for cluster two (Table 3), where the two most important variables for determining a patients reattendance rate is the absence of any visit to the emergency department in the last 30 days and the absence of any recorded medical conditions. Unless implemented with consideration, using such a model could have adverse impact on patient care, because the model may not have sufficient descriptive information about a patient to make a reliable prediction of their reattendance risk. Patients who have several long-term health conditions, but have no past medical history with the hospital are particularly likely to be disadvantaged by this. We partially mitigate this bias by providing our model with visit-level information. In the future this bias could be reduced further by linking to community datasets (e.g., GP records) to obtain a view of a patients medical history, by providing confidence intervals alongside risk scores, and by educating clinicians on the limitations of the machine-learning model. In a deployment scenario, additional improvements could be achieved by using the model as an alert tool. In this setting, model predictions would only be presented to clinical staff for a small subset of patients; those the model predicts to be at particularly high risk of reattendance and for whom a decision to discharge has been made. Otherwise, the model would be invisible to clinical staff who would be free to carry out standard clinical practice in cases where an alarm is not raised.
Since our model only uses information available to clinicians at the time of the emergency department attendances it has a relatively low barrier to implementation. Despite this, it will be essential to perform prospective, randomized clinical trials of any implementation, investigating the efficacy of the model and the associated interventions. Ultimately, deployment of a machine-learning model could eventually invalidate the model by changing the behaviours and descriptors of reattendances by altering the clinical decisions made. In the short term, a relatively low-risk implementation of a model trained to identify patients at risk of reattendance would be in the implementation of a low-recall and high-precision alert system (for example, the configuration presented in Fig. 2c). This would only raise alarms for the cases the model believes are at the highest risk of reattendance and highlight the need for additional clinical review. On average, using the configuration displayed in Fig. 2c, this would have raised an alarm for only 1.7% of attendances in which a decision to discharge was made (approximately 2 times per day) and would expect to be correct approximately 44% of the time-mitigating the risk of alarm fatigue. A model deployed in this manner would be of limited impact (because of its low recall), but the configuration could be re-evaluated if model performance improves. Performance could be improved by the inclusion of free-text notes recorded by clinical staff, which previous studies have shown can be predictive of patient outcomes across the broader hospital network 14,15 .
It is important to discuss the context in which our model could be prospectively deployed. Our model was trained and retrospectively evaluated using data available to clinicians during standard clinical practice at the emergency department in Southampton. This is an advantage if the model was to be used at this location because the characteristics of future attendances will likely reflect the attendances the model was trained on. Conversely, this means that the model will not necessarily generalize to other EDs without first training on their local data. Poor model generalization will be particularly prominent in EDs with a catchment zone with different demographics to Southampton and, therefore, different disease and illness prevalences. Because our model contains variables either in the standard UK emergency care dataset or regularly available to EDs nationally, it would be possible to evaluate this model directly in other EDs. External validation of our model is essential before prospective deployment beyond the department at which the training data was sourced.

Conclusion
In conclusion, we have constructed and retrospectively evaluated an extreme gradient boosting decision tree model capable of predicting the 72-h reattendance risk for a patient at the point of discharge from an emergency department. The highest performing model achieved an AUROC of 0.747 (95% CI 0.722-0.773) and an average precision of 0.233 (95% CI 0.194-0.277) on a hold-out test set. We investigated the variables most indicative of risk and showed these were patient level factors (medical history) rather than visit level variables such as recorded vital signs. We calculated SHAP values to explain our predictions (Fig. 3) and used these to investigate the trends our model learned. We projected explanations into a (2D) explantion space using the UMAP algorithm and used this to explore the different sub-groups at risk of reattendance. We suggested an implementation of the algorithm in a low-recall, high-precision configuration such that alarms are only raised for patients predicted to be at a (clinically defined) heightened risk of reattendance. External validation and prospective clinical trials of our models is essential, with considerable consideration given to the planned interventions and the impact this would have on clinical decisions.

Data availability
Due to patient privacy concerns the dataset used in this study is not publicly available. However, it will be made available upon reasonable request. www.nature.com/scientificreports/ Publisher's note Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
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