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Measuring the Success of Telecom Regulation: A Balanced Scorecard Approach

One of the most widely debated subjects in the field of telecom business is the role of regulation in the evolution of the fixed and mobile telecom industry. Strong arguments have been presented against too aggressive regulation [37, 39,40] but also in favor of an active role of the government in protecting the interests of consumers and business customers against potential misuse of monopoly power in the telecom markets. It is easy to see how different stakeholders (e.g., telecom network and service operators, various government bodies participating in the process of telecom regulation, consumers, and business customers) interpret the very same facts and figures in a very different – and sometimes even opposite – ways. Furthermore, even within a given stakeholder group, such as telecom operators or regulatory authorities, it is easy to detect strategic behavior depending on factors such as operators' market position or growth strategies, or political ambitions of various regulatory bodies. Against this background it is easy to understand how big a challenge it is for national regulatory authorities (NRAs) to find a balance between numerous and often contradictory interests and goals of various stakeholders. So what do we know about the role of telecom regulation. In their recent report " Regulation that's good for competition " , consulting company McKinsey described the goal of economic regulation in the following way: " The aim of economic regulation should be the same in all sectors: to facilitate fair competition among players or, where natural monopolies exist, to ensure fair pricing and service levels. Greater competition means stronger growth, which in turn means a faster-growing economy and more wealth to share. " [2] Despite these noble and widely accepted goals, the McKinsey article points out that governments everywhere " struggle to get regulation right " [2]. 3 Regulation costs are high Although regulation aims at providing us citizens with protection against large telecom operators and their evil plans to grab an increasing share of our wallets, this kind of service has its cost. The British " Better Regulation Task Force " (BRTF) emphasizes the fact that regulation " represents a significant cost for the economy " [26]. They point out that the cost of regulation " is borne by government, regulators and those being regulated. " Especially the last item on the list is somewhat peculiar; no wonder you can sometimes hear people from teleoperators making jokes about how …