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Knowledge management in non-collocated environments: a look at centralized vs. distributed design approaches

In the domain of project management, types of knowledge can be characterized as "knowledge in projects", "knowledge about projects", and "knowledge from projects". The use of information technology in the realm of knowledge management has been approached from two main angles: codification and personalization. In the following paper, we look at the implications that each technological approach has on the aggregation, transfer, and sensemaking of knowledge in distributed environments. Drawing on the strengths and limitations of each technique, we propose a hybrid model. Research questions pertaining to the management of knowledge systems are presented.