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LESSONS LEARNED ON MEASURING PERCEIVED SOFTWARE QUALITY

SUMMARY This paper, which summarises work on measuring users’ opinions of the quality of software products carried out the last four years, presents the experience gained from measuring users’ perception of software quality. Although this paper briefly presents the survey method and the techniques used to ensure the quality of the responses, it mainly emphasises the problems related to such measurements and the human factors that the measuring team has to overcome. It also presents examples from the measurements results and the underlining philosophy of such soft measurements. Finally, this paper presents how these soft measures are performed within the overall measurements approach and the adopted quality methodology.