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Competency Framework for the Last Mile Deliverer (LMD): Issues and Concerns

There is an increased awareness and activity about the need for ongoing capacity building and investing in the competencies of the bureaucracy at all levels. But no such need is being felt about the last mile deliverer (LMD) of the services in various schemes who shoulders a major responsibility in the successful implementation of such schemes. Responsible for collection of the ground level data, s/he is also entrusted with the tasks of identifying beneficiaries, administering the scheme against odds like weather conditions, local politics, local culture and mindsets, past experience of beneficiaries, beneficiary apathy, over-emphasis on targets, availability of appropriate materials in time, etc. There is a disproportionate emphasis on creating several systems of checks and balances for procurement, quality and standards, yet the same rigour is not maintained in choosing/selecting, nurturing and capacity building of these grassroots level functionaries. To ensure successful delivery of government schemes, a skilled and motivated team is needed and to ensure this, appropriate HRM strategies need to be developed and applied at the cutting edge level.