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DO YOUNGER AND OLDER EMPLOYEES REACT TO INTERGENERATIONAL CONFLICTS DIFFERENTLY?

This paper examines whether younger and older employees differ in their emotional and behavioral reactions to conflicts occurring in the workplace. A total of 144 Chinese employees (Mage=40.2, SD=12.4; 53.5% females) took part in an experimental study conducted in the Psychology Laboratories. Four short videos depicting hypothetical workplace conflicts were presented to each participant in a randomized order. These video vignettes varied in the conflict context (intergenerational vs non-intergenerational) and intensity (high vs low). Results of Repeated Measures ANOVAs show significant age differences in emotional reactions (F=11.465, p=.001, partial η 2=.077) and conflict strategies (F=3.432, p=.035, partial η 2=.048). Compared with their younger peers, older employees reported less negative and more positive emotions in high-intensity conflicts. Age variations in conflict management were more likely in intergenerational conflicts than in non-intergener-ation conflicts. Findings of this study reveal that conflict responses vary by the age of conflict partners and levels of conflict intensity. the risky and protective factors of workers’ work per-formance The present study the moderation effect of employee age on the relationships