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Assessment of client satisfaction in a paediatric ward.

OBJECTIVE
To assess client satisfaction of bystanders regarding (a) outcome of the illness and treatment and (b) advice given regarding the illness and attitudes of doctors.


DESIGN
A descriptive cross-sectional study based on an interviewer administered questionnaire.


SETTING
A ward at Lady Ridgeway Children's Hospital, Colombo.


STUDY SAMPLE
The bystanders of children discharged in the morning during the defined study period of May to November 1994.


RESULTS
The majority of bystanders were satisfied with the care of their children, but were less satisfied with the advice they had received regarding the illness.