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To Trust or not to Trust? A Survey of Models Describing Trust into Cloud Services from a UX Perspective

The importance of cloud computing is apparent. The article discusses the cloud technology concerning user trust. Cloud and trust definitions are given and models describing the user’s trust formation and acceptance are reviewed. However, all of these models lack in dynamical and experiential perspectives on the user. User experience (UX) seems to be a strong candidate to bridge these shortcomings by bringing emotion, experience, trust and the cloud technology together.