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Handling Criminal Appeals through an Integrated, Computerised Case Management System

This paper builds on our paper at the 1999 BILETA Conference in York, entitled Decision making at the firm level: the experience of a criminal legal aid case management system - interim report on work in progress. In this paper we will explore the creation of this appeals extension, from the design process of capturing the system itself in a structured fashion. We also consider the creation and implantation of rules to manage and control the business process - which necessitated the extraction of expert knowledge from solicitors within the firm and advocates at the Scottish Bar. We shall also demonstrate the system itself and illustrate its deployment in the practice.