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ISSUES RELATING TO THE BUSINESS CONTINUITY MANAGEMENT PROCESS

Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. ABSTRACT The events of September 11, 2001 have markedly increased the level of awareness in organisations of business continuity management (BCM). Businesses can choose to adopt a risk management (reactive), or the more expansive crisis management approach (proactive) to BCM as they try to protect their business against the threat of a disaster. This paper discusses these two approaches to BCM, and then identifies a number of issues that businesses need to consider to provide them with the best possible chance of continuing their business in the event of a disaster. The areas of information technology, personnel management and senior management involvement are highlighted as being vital to the process of effective business continuity management. Examples of the importance of each of these areas to effective BCM are provided.