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ANTECEDENTS TO SUCCESSFUL SOFTWARE TRAINING: A RESEARCH FRAMEWORK & PRELIMINARY EVIDENCE

Training has been identified as a critical success factor for the implementation of Information Technology (IT) in organizations. A qualitative study using a group technique to gather data was performed to identify antecedents to software training in order to improve the likelihood of successful training outcomes. We find that there is a broad set of antecedents to software training that may impact whether a specific training event would be considered successful. Our results include a preliminary model of software training success that includes constructs that can be found in prior research and several that have not received much, if any, attention from researchers.