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The Conduct of Statistical Consulting Sessions Between Statisticians and the Researchers with Whom They Interact: A Survey of Consulting Clients from Academic Settings

10 In an academic setting, statistical consultants play the invaluable role of helping researchers from other fields with statistical issues (e.g., data analysis and study design) that come up in their research. To be effective in providing statistical consulting, it is important that statistical consultants conduct statistical consulting sessions in a manner that is beneficial to clients. To better accomplish this, consultants need to understand the perspectives of clients on the receiving end of statistical advice. If consultants fail to understand the aspects of consulting sessions that clients value, they are at risk of doing a disservice to those clients. In their work appearing in the The American Statistician, H. Dean Johnson and Dennis Warner examined the perspectives of clients involved in statistical consulting sessions. In their research, the amount of statistical knowledge of the consultant, as judged by the client, was identified as the most important predictor of the extent to which a client judged the statistical consulting session to be a success. Another strong predictor of success is the amount of interpersonal skills of the consultant, as judged by the client. To illustrate the importance clients place on the interpersonal skills of the client, one client in the study said the following: