{'fraction_non_alphanumeric': 0.02899751449875725, 'fraction_numerical': 0.0, 'mean_word_length': 5.291666666666667, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Training people to master complex technologies through e-Learning: Case of UML technology training in a global organization

E-Learning tools facilitate asynchronous (e.g., wiki) and synchronous (e.g., video-conferencing) learning. They may provide a cost effective way to train large numbers of people in global settings to leverage complex technologies such as Unified Modeling Language (UML) tools. Few industrial experiences from the use of e-Learning tools to train complex technologies have been reported. It is unclear whether eLearning tools can be deployed to learn three types of knowledge: application, business context, and collaborative task knowledge. This paper draws upon a case study in a global corporation to evaluate the applicability of several classes of e-Learning tools for supporting the learning of application, business context, and collaborative task knowledge required to deploy a UML modeling tool globally. Intranet, email, and a Virtual Meeting Tool (VMT) proved most beneficial for learning the three types of knowledge. Other organizations may benefit from using these classes of e-Learning tools to train people to use similar complex technologies in global organizations.