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The Must-Have Competency

Abstract Of all the competencies that contribute to the sustainable effectiveness of information technology leaders and managers, what is the “must-have competency”? What competency enables highly successful IT professionals to stand out from the crowd and establish a track record of influential, effective, and long-lasting relationships with colleagues and customers on all levels? What competency can be the tie-breaker in final interview situations when all the candidates look alike on paper? This article focuses on an often-observed but less often-discussed competency that may be difficult to define but is easily recognized.