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Information Technology and the Public Sector a Case Study of a Local Authority

Information Technology, it is said, is changing the way companies operate. It is affecting the entire process by which companies create products. Furthermore it is reshaping the product itself: the entire packets of physical goods, services and information companies provide to create value for their buyers. [1] This argument could also be said to apply to the public sector responsible as it is for the provision of a variety of goods and services. It must be remembered that much of what is labelled the public sector is big business. For example local government which employs about 1.75 million people will in 1987/88 spend over £30,000 million. It would therefore be surprising if the new technologies were to have no impact on the activities of public bodies. Indeed many public sector bodies local authorities, central government departments, health authorities are pressing ahead with the use of new technologies.