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The direct effect of health managers on quality control, assessment, assurance.

In the midst of the many changes that are occurring in the health industry, the pursuit of quality remains a constant. In the past, efforts at quality control have largely focused on the provision of clinical care. In this article, the authors discuss the role of health managers in the provision of quality care beyond the clinical environment in the area of guest services. Additionally, they review how to improve the organizational climate in which services are provided and measure the results.