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Meeting the Needs of All Students

Universities typically offer support services to students in the form of technology assistance, academic tutoring, and mentoring programs. This mixed methods study explored supports provided to undergraduate students enrolled in online education courses at a four-year Hispanic Serving Institution (HSI) in Southern California. This study looked at the degrees to which undergraduate students enrolled in online courses took advantage of these services, their perceptions of the impact of such participation, and recommendations for additional support services specific to the online environment. The majority of students surveyed reported not utilizing many of the support services offered by the university. Recommendations include expanding support services to increase accessibility and connecting supports more clearly to course content.