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Study on Current Status of Chinese Consumer Rights Protection -- Based on the United Nations Guidelines for Consumer Protection

Guidelines for Consumer Protection, which was approved by the United Nations General Assembly in 1985, is a set of international standards for consumer protection developed by the United Nations Economic and Social Council through long-term study and consultations. The dimensions of the seven rights that put forward based on the Guidelines for Consumer Protection, namely the right to security, the right to economic interests protection, the right to information, the right to education, the right to compensation, the right of association and the right of sustainable consumption, combined with the empirical data of the surveys over 26 provinces (autonomous regions and municipalities), including 48 regions, can help us have a objective analysis of the current situation of Chinese consumer rights protection. The survey shows that Chinese consumers are highly concerned about right protection, with the general overall feeling of the right to security. Safety risk is the greatest in the field of food and drug. The protection for the right to economic interest in the industries of low marketization is insufficient. The consumers are more confident in the information disclosed by the government, while less confident in the information disclosed by the media. The main reasons why it is difficult to protect the right to compensation are the complicated rights protection approach and procedures and long time-consuming. Consumers lack of confidence in the sustainable consumption of natural resources, leading to the obstacles of the right of sustainable consumption. To strengthen the protection of Chinese consumers’ rights, we shall focus on strengthening the protection of the right to security in the field of food and drug, establishing “small claims”, perfecting “punitive compensation system”, creating “consumer public interest litigation system”, strengthening the education efforts of the consumer rights knowledge and promoting the socialization development of the consumer protection organizations.