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Effects of Dependence and Tasks on Unit Design and Efficiency

This paper explores the ramifications of external dependence for work-unit design and efficiency. Previous studies at the work-unit level have been largely concerned with task elements alone as the most important contingency for design. Two rival formulations of a dependence-contingent model are derived and contrasted with the more familiar task-contingent propositions. Tests using data from 230 employment security agency units show that, if task is controlled, both horizontal and vertical dependence are important predictors of more organic work-unit designs. In addition, failure to relate design to horizontal dependence is related to lower efficiency.