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Usability Problems in a Home Telemedicine System

Home telemedicine systems have the potential to reduce health care costs and improve the quality of life for many patients, including those suffering from chronic illness. This requires that the systems have functionality that fulfils relevant needs. Yet it also requires that the systems have a high level of usability in order to enable their users to employ the required functionality, especially if the target user group is elderly people. This paper reports from a usability evaluation of a home telemedicine system. Five elderly persons carried out specified tasks with the system, and based on that we identified usability problems with the system. The problems are presented, analysed in relation to 12 different usability themes and related to results from other evaluations of similar systems.