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Socially Responsive Design and Evaluation of a Workers’ Compensation Thesaurus for a Community Organization with Selective Application of Cognitive Work Analysis: A Case Study

This article presents a case study of the evaluation of social responsiveness and relevance of terminology used in a specialized thesaurus constructed for a community legal clinic library. The thesaurus is intended to assist in meeting information discovery and educational needs of a small organization that advocates on behalf of injured workers for legal and social justice within Ontario's workers’ compensation system. The authors include an overview of the thesaurus project and the historical context of workers’ compensation. They discuss the use of Cognitive Work Analysis as an evaluation methodology particularly appropriate to both the material and the clinic's culture of collaboration, with examples of its application in practice and some lessons learned.