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Are operation style and outsourcing type important drivers in Airport Restaurant efficiency in Taiwan?

Abstract This study is the first to use the method of data envelopment analysis (DEA) to measure airport restaurant efficiency. The effects of environmental factors on DEA efficiency are also investigated using the bootstrapping Tobit regression model. The results reveal that the average level of efficiency is approximately 82.4%, indicating that airport restaurants could reduce their inputs by an average of 17.6%. Our results also show that outsourcing type and location have significant effect on Taipei Airport restaurants’ operating efficiency, but whether they are chain operations is not correlated with their levels of efficiency.