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Emotional Intelligence: Implications for Personal, Social, Academic, and Workplace Success

This article presents an overview of the ability model of emotional intelligence and includes a discussion about how and why the concept became useful in both educational and workplace settings. We review the four underlying emotional abilities comprising emotional intelligence and the assessment tools that that have been developed to measure the construct. A primary goal is to provide a review of the research describing the correlates of emotional intelligence. We describe what is known about how emotionally intelligent people function both intra- and interpersonally and in both academic and workplace settings. The facts point in one direction: The job offer you have in hand is perfect – great salary, ideal location, and tremendous growth opportunities. Yet, there is something that makes you feel uneasy about resigning from your current position and moving on. What will you do? Ignore the feeling and choose what appears to be the logical path, or go with your gut and risk disappointing your family? Or, might you consider both your thoughts and feelings about the job in order to make the decision? Solving problems and making wise decisions using both thoughts and feelings or logic and intuition is a part of what we refer to as emotional intelligence (Mayer & Salovey, 1997; Salovey & Mayer, 1990). Linking emotions and intelligence was relatively novel when first introduced in a theoretical model about twenty years ago (Salovey & Mayer, 1990; but see Gardner, 1983 ⁄ 1993). Among the many questions posed by both researchers and laypersons alike were: Is emotional intelligence an innate, nonmalleable mental ability? Can it be acquired with instruction and training? Is it a new intelligence or just the repackaging of existing constructs? How can it be measured reliably and validly? What does the existence of an emotional intelligence mean in everyday life? In what ways does emotional intelligence affect mental health, relationships, daily decisions, and academic and workplace performance? In this article, we provide an overview of the theory of emotional intelligence, including a brief discussion about how and why the concept has been used in both educational and workplace settings. Because the field is now replete with articles, books, and training manuals on the topic – and because the definitions, claims, and measures of emotional intelligence have become extremely diverse – we also clarify definitional and measurement issues. A final goal is to provide an up-to-date review of the research describing what the lives of emotionally intelligent people ‘look like’ personally, socially, academically, and in the workplace.