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Maintenance Strategy in Regional Water Supply Companies in West Java Province, Indonesia

Regional water supply companies (PDAM) are state-owned companies in the field of water management. They are spread all over regions of Indonesia. One of them is in West Java Province. West Java Province has a problem in the number of households without access to drinking water. The problem is also related to poor water quality. This research uses a descriptive method to provide a systematic, factual, and accurate description of a policy for operating strategy implemented by PDAM. This research engages a qualitative approach to obtain comprehensive, holistic, and meaningful data. The data collection techniques used in this research are: literature review, observation, and interview. Maintenance strategy has been done well by PDAM in West Java Province. The maintenance done is related to two elements. First, it is related to the quality of water or maintenance process. It deals with cleaning process. Secondly, it is related to employees. The employee element deals with compensation and employee’s skills. One of the skills is maintaining relationship with customers. However, in reality, the biggest effort in maintenance is in water quality. The suggestion given to PDAM is foregrounding thoroughness in maintenance especially in the quality of water. Before the water is delivered to customers, PDAM should check the purity of water. The other suggestions are socializing society to keep their environment and coordinating between PDAM and particular institutions.