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Reflections on early requirements gathering themes from analyst-client conversation

This paper discusses various themes in analyst-client communication as they emerged in six case studies of early requirements gathering. Conversations between analysts and clients were videotaped, and participants then reflected on those conversations together and individually. The paper draws on these and other data sources to give an overview of themes in the case studies. Some sample situations that may vary those themes are also provided. The paper concludes with a brief exploration of how those themes might be presented to practitioners, in order to assist effective communication at an early stage in the systems development life cycle.