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Real-time Operational Dashboards for Facilitating Transparency in Supply Chain Management: Some Considerations

The real-time sharing of data has created a unique opportunity to design software applications for the purpose of improving operations in a supply chain (SC) - both horizontally and vertically. As a result of these developments, dashboards have been designed to facilitate transparency - providing a better overview of a specific operation. In this paper, we outline our research to show that most of the operational dashboard designs are data driven but only a very few of them are designed from a user’s perspective. Further, not many in their design process tap into the benefits of building a dashboard based on the principles of cognition. We argue that building dashboards based on how our brain is wired will result in enhancing the decision-making processes for a Supply Chain.