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An investigation of the effects of information system literacy and business process management on organizational performance

Information systems bring about many innovation opportunities for organizations. However, there are also several factors affecting these opportunities which need to be investigated. Therefore, taking this necessity as a starting point, the present study was conducted to provide an insight into the associations between Information Systems Literacy (ISL), and the analytical approach, as well as Business Process Management (BPM) usage and organization performance. A questionnaire was developed and a total of 404 usable surveys were collected from civil servants employed in various public bodies in Turkey. A conceptual model was created and tested using structural equation modelling. Results showed ISL has a significant and positive effect on BPM and organization performance. However, there is no positive correlation between the analytical approach, BPM and organization performance. Moreover, the success of the employees with a bachelor’s degree or score above 67.8% appears to be linked with the success of the model investigating the relationship between BPM usage, ISL, and analytical approach affecting organization performance.