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How to Meta-govern Policy Networks in E-government?

Since the late 1990s, there has been, in most industrialised states, an explicit policy aim of integrating governmental information and service delivery through the means of information- and communication technologies (ICTs), sometimes under labels such as ‘the 24/7 agency’ or ‘Joined-up governance’ . This aim, which goes beyond the establishment of ‘single’ governmental websites, includes both horizontal, as well as vertical integration, of otherwise separate public agencies and authorities, who are supposed to collaborate towards ‘joint’ and ‘needs-based’ electronic solutions to the benefit of the citizens. While many writers have described this implementation of a policy aim in purely technical interoperability terms, we will here frame this development as a meta-governance policy process of self-regulating networks. This paper is a theoretical think-piece in which we will present a systematised framework of the mechanisms for meta-governing the policy process of electronic government. Our arguments will be supported by empirical illustrations mainly adopted from Scandinavian research.