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Job Satisfaction of Knowledge Workers in Croatian Companies

This paper deals with two important topics for every organization: job satisfaction and knowledge workers. Job satisfaction is a work attitude which describes how happy an individual is with his or her job. Job satisfaction determines the behaviour of employees, it defines their individual performances, and by that it affects the functioning of the organization and determines the organizational performance. High level of job satisfaction is a product of competent and efficient management. Knowledge workers as second topic of this paper represents workers whose main capital is knowledge. They have ability to create innovations, new solutions and improvements. They are generators of companies’ growth and development. In literature, there is a lack of papers which are focused on job satisfaction of knowledge workers, so the results of the empirical research of this paper give a significant contribution to this very important theme. In general, these results show that knowledge workers have a higher level of job satisfaction comparing to other employees. Additionally, knowledge workers employed on managerial positions have a higher level of job satisfaction than knowledge workers who are not engaged on managerial positions. They are also more satisfied with all job satisfaction factors. The results also suggest that there are differences in factors which determinate job satisfaction of knowledge workers comparing to the factors which determinate job satisfaction of other employees. So, job satisfaction of knowledge workers can be enhanced by improving their status in the companies. They have to have the opportunities for taking some demanding and more responsible tasks and companies need to provide them the opportunities for promotion. Namely, the promotion is factor by which knowledge workers are at least satisfied but this factor has the strongest influence on their job satisfaction. Regarding other employees, in order to improve their job satisfaction companies need to improve training and development of these employees which should be basis for their promotion. Namely, these workers are also at least satisfied with their promotion opportunities. Also in the case of other employees, new compensation strategies should be introduced.