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Aspects of the Clients’ Perception of Tourist Accommodation Structures Concerning the Quality of the Services Offered: Case Study for the Areas Vatra-Dornei and Neamţ

Due to the favourable Romanian conditions, of the beauty of the places, of the purity of the air, of the waters, of the mountain areas, as well as of the precious cultural and religious patrimony, Vatra-Dornei and Neamţ areas have a relatively high tourist potential, which can be compared both with other famous tourist areas from the country, and from abroad. Not only the pittoresque of the region, but also the well-known hospitality, folk traditions, customs, Moldavian specific gastronomy, and the quality of the services offered give the local colour to attract the tourists. Consequently, we intended to realize a case study with the main purpose to identify the clients’ perception of the tourist accommodation structures from Vatra Dornei and Neamţ areas concerning the quality of their services. The present work intends to survey the concept of quality of the tourist services offered by tourist accommodation structures, as well as the inclusion of the results of this research, offering eventually a general image of the correlation between the quality offered, and the clients’ perception of quality. ACKNOWLEDGEMENT This work was supported from the European Social Fund through Sectoral Operational Programme Human Resources Development 2007-2013, project number POSDRU/1.5/S/59184 "Performance and excellence in postdoctoral research in Romanian economics science domain”