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All Electronic Tolling: From User to Customer Management

More and more concessionaires and operators are looking with great interest to operations in a world that is migrating its old barrier tolling systems into brand new “Free Flow” systems, or All Electronic Tolling, which enables users to pay without stopping at a tolling gate: no barrier, no toll plaza, and no constraints. This new electronic mode of payment is very attractive for the users, as well as good for the planet due to the corresponding reduction in carbon emissions. Nevertheless, for operators and for the relevant legal entities, Free Flow tolling presents a major challenge, requiring the development of specific legislation, and modes of operation completely different from traditional toll collection. Migrating to Free Flow isn’t a matter of technology, but rather a question of operation,organization, and processes.