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Airline overbooking in the multi-class case

This paper presents an airline overbooking model at a class level for one service compartment–cabin. Class level demand data is used to determine the number of bookings that can be taken for each class. The model is optimised through the use of multi-dimensional search routines. The control level model developed is tested with data supplied by Ireland's national airline, Aer Lingus. The model shows a significant improvement over previous methods employed by Aer Lingus and was subsequently adopted by the airline.