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An Investigation into Employees' Acceptance of Integrating Mobile Commerce into Organizational Processes

Through the use of business-to-business (B2B) mobile commerce solutions, wireless devices can eliminate the need for location-dependent connections to corporate information systems. These solutions have the potential to eliminate troublesome bottlenecks in organizational processes that result when the information system is inaccessible to employees, such as when employees travel. This paper investigates employees’ initial acceptance of a mobile solution that provides wireless access to various business applications. Findings from a pilot study conducted in late 2002 in cooperation with a Fortune 100 company will be highlighted. Results of the study provide us with insights into the technology-related and user-related factors that influence organizational mobile technology usage, as we investigate employees’ initial willingness to accept the mobile commerce solution.