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Calling Up IT Prospects

The Network Operations Center (NOC) at Tulane University has been coined as the "farm team". The NOC staff members are in a very unique position; they have to be educated on how to troubleshoot all Tulane applications as well being familiar with Tulane processes. Staff members, students, affiliates, faculty, parents and external candidates contact the NOC team for technology related support. As the staff member gains tremendous experience over the years, these positions unfortunately have a shelf-life and many begin to look for other opportunities. When positions in other teams have become open, NOC staff members have applied, and in the majority of the cases, ventured into other Tulane technology positions. The key role as a manager requires hiring quality applicants, adding to their skill set and seeing them move on to further their IT career within Tulane instead of letting them walk away. Some may say that I have a revolving door, but I strongly believe that it is adding to the future of Tulane technology.