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PUBLIC E-PROCUREMENT - DEFINE, MEASURE AND OPTIMIZE ORGANIZATIONAL BENEFITS

This paper analyzes how e-Procurement could impact the purchasing process of Public Services. It aims at proposing a model pinpointing and quantifying performance benefits among organizations. A review of existing literature about e-Procurement and the impacts of ITbased innovations has been taken into account. The critical factors of success are examined, and six of the main impact dimensions of electronic procurement are precisely set out. The key contribution of this paper is a model, consisting of a specific measurement framework -for each impact dimensionand a cockpit. These instruments are employed to monitor the performance of procurement personnel and the overall effect of the implementation of eProcurement. This model has been applied through an analysis of the public healthcare sector in Lombardia (the Region of Lombardy). The results are herewith exposed.