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Connecting customers to legacy systems for Web-based self service

Cinergy has been implementing information technology (IT) systems and applications enabling a digital utility environment the last few years. This paper discusses the implementation of e-Business applications to enable customer self-service by integrating engineering and operation applications and processes with front and back office systems. This implementation represents another milestone as Cinergy continues to e-transform its enterprise for the digital economy, to enhance customer services while increasing its operational efficiencies.