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Nurses' Informal Argument: Learning to Justify the Claim and Reach Agreement

Nurses convince their peers of the need for ongoing action and monitoring during change-of-shift discourse about patient health issues. Twenty pairs of critical-care nurses participated in a qualitative study of authentic everyday argument at the bedside. The process of providing and evaluating evidence for claims and justifying decisions during nursing shift report included pragmatic and structural aspects of persuasive argument in the context of a high-stress, high-stakes, time-pressured environment.