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A Multidimensional Analysis Approach For Electronic Citizens Participation

The participation of citizens in governments' decision-making is gaining more and more attention with the emergence and the availability of information and communication technologies (ICTs). However, it is still necessary to seek the most effective means to implement this activity in a way and a time that gives the citizens the opportunity to have a real influence on the decisions being made. This paper proposes a multidimensional analysis framework to better understand citizens' participation in a decision-making perspective. The objective of this framework is to provide a methodological approach for the collection, processing and analysis of information provided by citizens during an electronic citizens participation activity.