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Workplace Incivility: What Do Targets Say About It?

Every year millions of people fall prey to workplace incivility. Although current literature attempts to discuss the nature of workplace incivility, its impact, outcomes, and solutions, researchers stated that further work is required to understand this complex phenomenon. Thus, the purpose of this paper was to understand how workplace incivility is manifested in organizations and ways in which targets cope with uncivil behaviors. Findings suggest that power dynamics, perpetrators intentions and personality, and lack of organizational policies play a huge role in inhibiting workplace incivility that result in targets facing detrimental consequences. Implications for research and practice are provided.