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ERP SOFTWARE IMPLEMENTATION - DEFINITION AND KEY COMPONENTS OF IMPLEMENTATION SUCCESS

The success of an ERP system cannot be easily be determined. Often it is only measured after the implementation itself. But due to the amount of time and money invested into an ERP system it has to be seen and calculated as a business investment. So, its success must be determined over the entire lifespan of usage. Although reliable figures are difficult to determine, the different types and amounts of value created by the utilization or improvement of the ERP system must be determined as specifically as possible. We found that there are three types of success factors building the foundation for this value creation: the project management success, the IT product success and the business product success. The latter can contribute most to value addition, because it works over the whole lifetime of the information system.