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The Effect of National Culture on the Definition of Process Ownership as a Requirement for Effective Business Process Reengineering

One of the main requirements for a successful implementation of a process reengineering effort is the appropriate definition of process owners. Such ownership is intended to determine responsibilities and accountability over process performance. The purpose of this paper is to analyze the impact that Geert Hofstede’s dimensions of national culture have on the definition of process ownership. It is hypothesized that cultural dimensions will make a difference in the ability and manner to attain this goal across different nations. A survey method is intended for data collection to assess the proposed model. Depending on the nature of the data, the appropriate lineal or non-lineal statistical method will be employed to assess the strength and directions of causality in the proposed model. Furthermore, since it is intended to collect data in, at least, two different nations, a deeper analysis will be required to determine significant differences between the two groups in the sample.