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Digital transformation—the silver bullet to public service improvement?

With technology advances, greater availability of ‘cloud’ services and tightening fiscal control, digital transformation is almost irresistible for public service organizations to pursue. There is a certain déjà vu to digital transformation that has the resounding echo of the ‘silver bullet’ for those biting on the neck of public service transformation in an era in which increased public expectations and fiscal prudence go hand in hand. The echoes of e-government... demonstrating the ability of ICT to support improvements in effectiveness and efficiency (see Wilson, Cornford, Baines, & Martin, 2007) with the promise of savings to be made by digitally transforming public services, delivering them online, but also delivering back office transformation and more efficient service delivery. Do these all sound too good to be true?