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KNOWING CONCERN : GOVERNMENTALITY IN MANAGEMENT OF INTERNATIONAL SERVICES

This paper will provide accounts of governance from the premises of service practices. By using the notion of ‘governmentality’ (Foucault, 1978), we expose how the employees and their services are governed by the collective practices embedded in the organisation. These collective practices are seen as results of the intimate connection between the decreasing role of direct governance and the increasing role of indirect governance techniques embedded in tools, ICT systems and ways of doing. This entails that the institutional formal governing structures and strategies are present. However, the functional governmentality is seen through the collective practices having precedence over the formal governance structure. Our contribution will be to analyse how corporate governance addressing the collective practices have impact. The implication of our study is a different way to conceptualise top-management influence and power over knowledge workers as indirect top-down governance through the decisions and choice of i.e. ICT tool standards.