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Evaluating ERP Impact Through Soft Systems Methodology

Many companies are implementing Enterprise Resource Planning (ERP) systems in an effort to automate and integrate information and processes. While some ERP projects are successful, most implementations remain problematic. Projects take longer and cost more than expected, fail to yield anticipated results, or in worst case scenarios, are abandoned completely. While technical issues often arise, ERP systems face problems due to many complex and interacting organizational and social factors. This paper presents Soft Systems Methodology as a possible aid in identifying the value, impact, and barriers to ERP. SSM is a "soft" operations research tool designed to analyze and model complex systems that integrate technology with human and organizational systems.