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The container terminal community

Over the past 30 years, technological developments have not only affected the design and operation of the port function, but also the organizational and institutional relationships within the port community. Two inter-organizational interaction models are presented, drawing on the findings of over 200 in-depth interviews with senior managers representing terminal operators, shipping lines, feeder operators, ship agents, road hauliers, freight forwarders and shippers serving the UK?Far East trade. The first model represents a breakbulk berth of the 1960s and the second a modern container terminal community. In comparing the models, it is shown that containerization has transformed the fragmented breakbulk operation of the 1960s into the cohesive container terminal community that today facilitates port operations. The paper concludes by examining trends in key inter-organizational relationships in the community and the emergence of eBusiness.