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From the bricks to the clicks: knowledge management in e-government

Today the expression of electronic government (e-government) is a synonym for a modern and efficient administration, and goes well beyond providing constituents with government information and services by leveraging information and communication technologies (ICT). The desired goal is that of convergence characterized by ubiquitous access to government information and services and total transparency of government functioning. Over the past several years, there has been unprecedented change in the way that volumes of data, information and knowledge is created, stored, disseminated and used. Over this period, there have been significant steps forward in government's information management, and there are plenty of examples of good progress in specific areas. These show improvements can be made with effective leadership and management, and they provide experience that can be used more widely. Knowledge management (KM) is a distinct contribution of the private sector as a competitive advantage and knowledge capital hold the sway. It is only recently that KM has started making entry to public sector. One of the reasons for this development has been the emergence of ICT and knowledge worker in the knowledge economy. To deliver more innovative services to demanding public, governments must be involved in the deployment of such new services as e-government and e-commerce. The challenge for e-government is to find a successful way of re-engineering and distributing the administration's knowledge and active management of their knowledge assets is mandatory for success. This paper discusses the KM for e-government development in significance and role, and addresses the KM key issues, activities and questions whether the KM approach that has proven to be successful in business environment is applicable to the provision of public sector services.