{'fraction_non_alphanumeric': 0.013003901170351105, 'fraction_numerical': 0.010403120936280884, 'mean_word_length': 5.52542372881356, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Entrepreneurship and crisis management: The experiences of small businesses during the London 2011 riots

This article examines the impact of a crisis on small firms. Taking a phenomenological research approach, qualitative interviews were conducted to capture the experiences of small businesses directly affected by looting, vandalism and/or arson in the London 2011 riots. This study adds to the literature on crisis management by highlighting the different types of losses encountered by small businesses following a crisis and the role individual owner–managers, businesses and the wider community play in enhancing or minimizing losses. A model is developed to capture those factors that influence which small businesses were vulnerable or resilient to the riots.