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Managing knowledge management competency by integrating with collaborative behavior into improving hospitality innovation capability

How firms utilize collaboration on managing resource-based knowledge for innovation is a crucial question for hospitality industry. The purpose of the study is to examine the impacts of knowledge transfer and technical services learning, in enhancing search and acquisition process, on innovation. A 181 stratified hotel sample in Thailand was collected. The findings strongly indicate that knowledge search and acquisition process integrating with knowledge transfer and technical learning have a positive impact on internal innovation. Having more internal capability, firms can then improve service innovation. However, knowledge transfer and technical learning do not affect service innovation. Interestingly, internal innovation does not influence performances directly, but to performances by mediating of service innovation. This study generalizes the understanding in tourism innovation.