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A Holistic Approach for Selecting Appropriate Manufacturing Shop Floor KPIs

This paper presents a holistic approach that enables manufacturers to systematically select appropriate Key Performance Indicators (KPIs) for their shop floor operations assessment. The approach is based on the contemplation that KPIs can be selected on the basis of a set of measures that are theoretically grounded. The approach consists of five layers namely: information layer, discernment layer, scheming layer, origin of data layer and assisting technology to capture the data layer. Each layer consists of set of measures dedicated to provide vital information that will assist manufacturers in better monitoring of their shop floor operations and improve decision-making capabilities. The practicality of the proposed approach is demonstrated through its application to an automotive seat manufacturing company.