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Effective Crowd Expertise Modeling via Cross Domain Sparsity and Uncertainty Reduction

Characterizations of crowd expertise is vital to online applications where the crowd plays a central role, such as StackExchange for question-answering and LinkedIn as a workforce market. With accurately estimated worker expertise, new jobs can be assigned to the right workers more effectively and efficiently. Most existing methods solely rely on the sparse worker-job interactions, leading to poorly estimated expertise that does not generalize well to a large amount of unseen jobs. Though transfer learning can utilize external domains to mitigate the sparsity, the auxiliary domains can themselves suffer from incomplete information, leading to inferior performance. There is a lack of principled framework to handle the sparse and incomplete data to achieve better expertise modeling. Based on multitask learning, we propose a framework that uses the knowledge learned from one domain to gradually resolve the data sparsity or incompleteness problem in the other alternatively. Experimental results on several question-answering datasets demonstrate the effectiveness and convergence of the iterative framework.