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Evaluation of Critical Success Factors in Logistics with DEMATEL Technique

Nowadays, for some social, legal and economic reasons, dealing with reverse logistics is inevitable situation in many industries. Product collection and recycling has become an issue of interest to operators and researchers worldwide. The aim of this study is to evaluate the critical factors that play a major role in the success of reverse logistics in the food sector. DEMATEL technique, which is one of the multi-criteria decision-making techniques, was used in the study. The data were collected from a large-scale company operating in the food sector. As a result of the analysis of the obtained data and the interpretation of the findings, in general, the most dominant factor on the system was the dependency of the top management, while the least effect on the system was determined as the process planning. In addition, factors that stand out in terms of relationship intensity; quality management, commitment of senior management, resource management and logistics network design.