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OPERATIONAL MANAGEMNET PROCESSES ORIENTED ON PARTNERS' DEMANDS

The organizations which are able to offer and meet partners' requirements are more successful than those that do not operate with these opportunities. Schools are the place where young people are educated and they prepare themselves for future productive lives. However, some processes are not repeatable; they change as well as their partners and conditions. It requires some activities leading to improvements of school actions to be realized at schools. The report presents research which focuses on the evaluation of management and objective processes at a specialized high school. The goal is to find out some actual needs and expectations. We used a brainstorming method, questionnaire method and a structured interview. Here we mention some of the quality indicators which were considered: students' educational results, school educational results, job finding success of the graduates, working time used both by the teachers and their students, problem solving, school conditions for learning, social environment, proficiency, communication between school and parents, school relationships with potential employers and school management efficiency. One of the main strategies of how to become successful is to focus on students' and parents' demands. Teachers' improvement in activities was systematic, directed by a researchers and it had a form of action research. We can say that after a one-year period, there's a significant positive change in educational results, school conditions and its relations. Teachers' evaluation showed students' higher motivation, improved school conditions as well as more efficient goal achievements. Students' evaluation brought some interesting results - higher motivation in learning, better school relationships, and they were more satisfied with educational processes at school. From our observations we can say that any kind of school can improve its qualities in the case of knowing its weaknesses and knows the way how to change them. Self- evaluation offers very valuable pieces of information for teachers, students and their parents. It leads to more partners' activities and subsequently brings success and quality.