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3.1.2 Human Performance Modeling for Enterprise Transformation

Satisfaction of current demands for increased efficiency in the use of human resources requires nothing less than a revolutionary transformation in how we structure complex socio‐technical systems. Human systems issues related to transformation of complex socio‐technical systems pose substantive design challenges that must be addressed with human–centric analysis followed by human‐centric design. In this paper, I integrate a cognitive work analysis strategy with a human performance modeling strategy which, when combined, constitutes a systematic, human–centric analysis‐to‐prototype design framework. I have described the cognitive work analysis strategy elsewhere and in this paper focus my discussion on cognitive workflow modeling. I illustrate the requirements of human performance modeling and methods of satisfying them with reference to a Brahms workflow model of time sensitive targeting based in part on a functional abstraction space developed within a cognitive work analysis and use that workflow model to motivate discussion of issues related to human‐centric design for enterprise transformation.