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A Conceptual Framework for Achieving Balance Between Innovation and Resilience in Optimizing Emergency Department Operations

This study presents a comprehensive review of theories and practices pertaining to emergency department operations, service innovations, and risk management, focusing on the areas of value creation and operational resilience. It includes a critical examination of how these 2 important areas both contrast with and complement each other. A dynamic systems view was applied to this effect to illuminate the interactions. On the basis of the knowledge gained from this exercise, a system-level conceptual framework was developed to suggest how to rationally optimize emergency department operations.