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Decision Support for Handling Mismatches between COTS Products and System Requirements

In the process of selecting commercial off-the-shelf (COTS) products, it is inevitable to encounter mismatches between COTS products and system requirements. Mismatches occur when COTS attributes do not exactly match our requirements. Many of these mismatches are resolved after selecting a COTS product in order to improve its fitness with the requirements. This paper proposes a decision support approach that aims at addressing COTS mismatches during and after the selection process. Our approach can be integrated with existing COTS selection methods at two stages: (I) When evaluating COTS candidates: our approach is used to estimate the anticipated fitness of the candidates if their mismatches are resolved. This helps to base our COTS selection decisions on the fitness that the COTS candidates will eventually have if selected. (2) After selecting a COTS product: the approach suggests alternative plans for resolving the most appropriate mismatches using suitable actions, such that the most important risk, technical, and resource constraints are met. A case study from the e-services domain is used to illustrate the method and to discuss its added value