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MANAGING PERFORMANCE OF ERP ENABLED BUSINESS TRANSFORMATION PROGRAMS: A BALANCED SCORECARD APPROACH

Enterprise resource planning (ERP) systems have been adopted widely by organizations in both the public and private sectors. However, organizations face significant challenges in realizing business transformation objectives which are often associated with ERP adoption projects. Using a case study of a large ERP adopting organization, this paper presents an approach for managing the performance of ERP enabled business transformation programs.