Customer Service Back to Job List

Customer Service

Listed on: 02/04/2020
Location: Oklahoma City, OK 73116
Industry: Clerical
Salary: Weekly
Description: Your job description as a Level One Customer Service Representative is as follows:   To provide the best possible customer service for members, attorneys, and associates through quality inbound and outbound phone calls To obtain specific information from a traffic citation and input it into the computer system To obtain specific information regarding a member’s past driving record and enter it into the computer system To relay laws and procedures member must follow in order for a traffic citation to be handled in the best possible way To instruct member of any paperwork needed to work the case and input these instructions into the computer system To properly complete various forms of paperwork including membership changes and requests for driving records To precisely note member files in the computer system To perform other duties as assigned by team lead when needed To arrive on time and stay for the duration of your scheduled shift To maintain proper records of attendance by correctly using the Paycom system Report to Team Lead   Qualifications:   Must be able to verbally communicate with a customer via telephone Type at least 15 WPM Must be able to operate a computer Be familiar with 10-key Consistently answer phone calls Legibly complete paperwork Familiarity with legal terms   Physical Requirements:   Must be able to sit for eight hours Must be able to use wrists, hands, and fingers for typing at a computer eight hours Must be able to hear/speak with a customer via telephone Must be able to see and read a computer screen