Wednesday, February 13, 2013

How Umpqua Bank Keeps Workers Engaged, Motivated

I once spent a summer working as a bank teller and I hated it. Not because the management was terrible (it wasn't) or my co-workers were mean (they weren't). It was because it was a hard job. I spent long hours on my feet, dealing with customers who gave me money covered in sugar (because it was hidden in the sugar bowl). I had to deal with guys reeking after working 14 hours in the blazing Oklahoma summer sun who came to my window to cash their checks for some Friday night fun. (I learned to hold my breath for a really, really long time and then spray my window with Lysol after they left.)
So I know that working at a bank can be challenging. That's why it was so interesting to interview the people at Umpqua Bank, and how they've created a culture that keeps workers so engaged. Here's the story I did for Gannett/USA Today.....



1 comment:

Frode H said...

Hi Anita.
This was fun to read. You know, whenever I read about employee engagement, there is one thing that occures all over: "an increase of almost 37% from 2011." - lines like this one is common. Making employees engaged seems like one of the best investments any company can do.