Right of revocation

Instructions on cancellation

Consumers have a 14 days right to cancel.

Right to cancel



To exercise the right to cancel, you must inform us (Zippo GmbH, Groendahlscher Weg 87, 46446 Emmerich, Deutschland, shop@zippo.de, Phone: 02822 7134 100, Fax: 02822 600 650) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form, but it is not obligatory.


Effects of cancellation


You shall send back the goods or hand them over to us or Yusen Logistics Deutschland GmbH Halle E Marseiller Str. 14-16 47229 Duisburg, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.