

In a world where the competition is literally a click away, being one of many gets you nowhere, and nowhere fast. You need to be the only one people talk about, the only one people recommend.

How are you serving your clients and how well? How much value are you adding to their businesses and how easy are you to work with?

True service excellence is a mindset, a philosophy and a total business methodology. Your clients don’d care about satisfaction, they only care about delight.

James works with businesses to show their unique value through giving exceptional service – the kind that gets people telling stories about you.

What can you do in your business today, and in the years to come to truly delight your clients? What exceptional experiences can you give them to take away and cherish? How can you delight the most important person in the world?

Satisfaction makes you one of many….. Truly delighting your clients makes you the only one.


Richard Knight, CEO – Lionheart Management


Like you, James knows that service excellence doesn’t come from just a welcoming smile and a great cup of coffee.

It results from truly understanding a client’s needs and putting in place guidelines and service standards which constantly delight. Allowing you to completely exceed people’s expectations…

Contact James

Goring-On-Thames United Kingdom