There are 3 strategic backbones for any organisation to exist and grow and the 3 of them share an equal importance:

  • the financial backbone, which includes generating wealth for workers, entrepreuners, stakeholders or the society in general;
  • the physical backbone, looking at exploring new markets, developping new business units, adapting to new technologies and following society trends;
  • the human backbone, focusing on the men and women who evolve professionally and personally within the organisation

We consider Human Resources as the base of the human backbone, with the company strategies and objectives implemented through its employees, a workforce that has intelligence, creativity, skills and feelings. 

The appearence of new technologies worldwide, as the rise of entities diversity, the extension of working life, and the reinforcement of work instability and competitiveness, mean a requirement increase in people management.

In an environment more and more volatil and interdependent, emotions take on a leading role in designing efficient organisations, and must carry out a necessary preventive psychosocial risk assessment due to a lack of emotional management within the organisation.

Results of the investigation and daily professional practice reveal a transversal impact emotions have on people management processes, on teams and on interrelationships in an organisation´s environment. The comprehensive people management within organisations becomes obvious in the recruitment process by integrating emotional aspects or in the growth of team leaders´ emotional skills, and will generate resilient organisations.

It is time organisations promote an emotional leadership to enhance confidence and commitment; support partnership and initiative between teams; offer a helpful and responsible environment to people; facilitate internal communication and generate emotional feedback on new technologies; attract and manage talent based on emotional well-being; manage diversity and inclusion; and stimulate postive feelings and values within a corporative social responsability.

Work Team “Emotions management in organisational environments”
Department of Work Psychology, Organisations and Human Resources (PTORH)
General Council of Psychology (COP)