Did you not receive your order, or was your shipment lost? We want to help!

We first recommend that you reach out to the specific package carrier (ex. FedEx, UPS, etc.) to see if they have any information about your package. They are under contract to fulfill these orders accurately, so if they made a mistake, you can file a claim with them. 

If you file a claim with the carrier, and your issue is still not resolved, please reach out to our Customer Support team on our chat or by email at support@trypura.com. We will do our best to provide a solution. 

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