What to do when my email doesn’t work?

Any email issue, whether email isn't coming in or isn't going out, can be resolved by performing some basic checks. There are many reasons why email may stop working (incorrect email settings, wrong email passwords, etc.), however the first step to identify the issue with your email is to review for any error messages on your end.

Most of the times the email errors on applications like Outlook or Mac Mail are self-explanatory and will indicate what is preventing you from using your mailbox.

In case you don't see any error messages, or they are hard to interpret, we would highly recommend you to follow our basic guidelines below:

If you can't send emails from your email application, or even webmail you should review our article which includes detailed instructions on how to deal with any Email sending problems.

The next article covers the most common scenarios in case you are unable to receive messages on your end - Email delivery problems.

Lastly, if an email delivery fails you might also receive a bounce back message. Such messages usually include an error code and a brief explanation why your email can't be delivered. Our Common email bounce back errors article combines the most general errors that you might encounter and will help you better understand how to handle such issues.
