Wanelo Help Center

  • Wanelo Merchant Policies

    Wanelo strives to ensure the best shopping experience for customers, so it is required that all stores selling on Wanelo adhere to the following policies. Failure to follow these guidelines is a violation of our Merchant Terms of Service Agreement...

  • How do I get paid?

    How do I get paid: For payment to be issued, the order must be properly fulfilled in Shopify with a tracking number and be confirmed as 'shipped' by a Wanelo supported carrier. To receive payment, orders must meet the following criteria: Is m...

  • How do I sell on Wanelo?

    Shopify merchants can now apply to sell directly on Wanelo by installing the Wanelo Sales Channel: https://apps.shopify.com/wanelo *Just a note, you must be a U.S. based merchant with a U.S. SSN. Once you install the Wanelo Sales Channel on your Sh...

  • How can I improve my sales?

    Wanelo is a website and a mobile app for iOS and Android. Most Wanelo users purchase on the mobile app. Wanelo generates a unique feed of personalized product recommendations. This means that most users purchase from this feed and not from your Wane...

  • Why aren't customers receiving my emails?

    At this time, Wanelo does not support direct communication between sellers and customers. Please note that the email address associated with the Wanelo order in Shopify [user+(numbers)@wanelo.com] is auto-generated and will not reach the customer. I...

  • Help! The Wanelo Sales Channel won't install for my store.

    Sorry about that! Send us an email at shopify-support@wanelo.com and we’ll help you out.

  • How do I include a tracking number when I fulfill an order?

    All orders must be shipped with a tracking number in order for sellers to receive payment. You must add the tracking number on Shopify. You can do this when you fulfill the order. If you forget, you can add the tracking number afterwards. Step 1. C...

  • What happens if I uninstall the Wanelo Sales Channel?

    You should never uninstall the Wanelo Sales Channel unless instructed to by a Wanelo representative. When you uninstall the channel, you are automatically disabled from selling on Wanelo. It will also lead to the following issues: We will not b...

  • Help! My store doesn't look like it used to.

    The most common reason that your store appears to have changed is if your Wanelo user account was recently merged with a store page. Every time you install the Wanelo Sales Channel, it combines your Wanelo user account with the Shopify store you've ...

  • How do I manage my store page?

    Once you are verified as the store owner, you can edit your store page in your Wanelo Settings (http://wanelo.com/settings). You can also get to your settings by logging into Wanelo, clicking your avatar in the top-right corner and selecting “Store S...

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