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1996 mask industry quality assessment

The fourth annual mask industry assessment will again survey various industry companies for key performance measurements in the areas of safety, quality, delivery, and throughput time. The data complied includes safety incident rate, mask shipment volume, customer return rate, customer return reason, mask survival yield, delivery performance to schedule, and throughput time from 1988 through Q2, 1996. To enhance the 1996 assessment, the performance data will be collected by categories of defect size specifications. Participant identity remains protected by utilizing Arthur Anderson & Company to ensure confidentiality. The 1995 assessment contained data from all major U.S. merchant and captive suppliers along with two international shops. In 1996, all mask makers world wide will again be invited to participate to further enhance the value of this benchmarking exercise.