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Posttraining Self-Efficacy, Job Involvement, and Training Effectiveness in the Hospitality Industry

The current study proposed that in the context of hospitality training (1) posttraining self-efficacy mediates the effects of training acquisition on trainees’ behavioral intentions to apply learning outcomes, and (2) posttraining self-efficacy either fully or partially mediates the effects of job involvement on trainees’ behavioral intentions. Data were collected in a laboratory experiment conducted in the context of self-checkout machines in a university library. The results of a path analysis supported the mediation effects of posttraining self-efficacy on the relationship between training acquisition and trainees’ behavioral intentions. However, the results did not support the mediation effects of posttraining self-efficacy on the relationship between job involvement and trainees’ behavioral intentions. This suggests an independent model of individual and situational factors on training effectiveness in the hospitality industry. After discussing the limitations of the research, the article concludes with managerial implications for hotel managers and directions for future studies.