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Scrolling Around the New Organization: The Potential for Conflict in the On-Line Environment

The technological revolution has created as many challenges as opportunities for managers in today's organizations. Besides “wandering around” to manage, “scrolling around” on a computer screen has become common-place. This article reviews four key technology-caused challenges facing managers in the workplace, chiefly as the result of communication via e-mail. Specifically, the author focuses on what research to date informs us about negotiation and conflict resolution in an electronic environment.