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Cost-per-Use versus Hours-per-Report: Usage Reporting and the Value of Staff Time

Cost-per-use for electronic journals has become a common standard for judging the value of individual titles, but the reports needed to make such judgments can be complex and time consuming to create. Different options exist for collecting, collating, and reporting the necessary data. In 2013, time spent by staff at the University of Mississippi library on all of the processes to create a cost-per-use report for the library’s subscription lists was recorded and a value in staff salaries was calculated. That cost was compared to the price for outsourcing the processes to various vendors. Additionally, other libraries were asked, via survey, about their experiences with the process and with using vendors. The responses to that survey were reported and compared to the experiences at the University of Mississippi.