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Integrating a Voice User Interface into a Virtual Therapy Platform

More than 1 in 5 adults in the U.S. serving as family caregivers are the backbones of the healthcare system. Caregiving activities significantly affect their physical and mental health, sleep, work, and family relationships over extended periods. Many caregivers tend to downplay their own health needs and have difficulty accessing support. Failure to maintain their own health leads to diminished ability in providing high-quality care to their loved ones. Voice user interfaces (VUIs) hold promise in providing tailored support family caregivers need in maintaining their own health, such as flexible access and handsfree interactions. This work is the integration of VUIs into a virtual therapy platform to promote user engagement in self-care practices. We conducted user research with family caregivers and subject matter experts, and designed multiple prototypes with user evaluations. Advantages, limitations, and design considerations for integrating VUIs into virtual therapy are discussed.