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Development of maturity model for assessing the implementation of Industry 4.0: learning from theory and practice

Abstract Today many manufacturing firms expect a significant impact of ‘Industry 4.0’ on their supply chains, operations, and business models. However, its complex characteristics are yet to be fully comprehended by most of them. As a result, there are several apprehensions pertaining to its structure, techno-organisational capabilities, and methodologies for shaping the vision of Industry 4.0. We propose an Industry 4.0 maturity model, which is empirically grounded and technology-focussed for assessing the maturity level of Indian manufacturing organisations. The model comprises of 7 dimensions and 38 maturity items. Further, the model is validated in an auto-component manufacturing company to reinforce the learning from the model. The results reveal that the company is in ‘Digital Novice’ maturity level with a maturity score of 2.88 against the highest maturity score of 5. The study demonstrates that the model is validated in a real-life environment and is easy for self-assessment.