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Critical Issues for e-Learning Telecenters in Sri Lanka and India

Telecentres are one of the most important initiatives to bridge the digital divide in developing countries but their impact on the local community differs due to a wide range of factors. Our study identifies crucial factors for successful organization of telecentres in Sri Lanka and India based on empirical case studies. Telecentre case studies in Sri Lanka and India have been conducted in 2008, and included observations, interviews with users and owners and a SWOTanalysis of telecentres in relation to their objectives and target groups. The following factors were identified as important and universally valid for successful telecentres: a) Ownership. The local community has to be involved in the design of the telecentre, b) Sustainability. A telecentre is a combination of technology and man power, where man power makes a big difference, c) Languages. Every telecentre has to accommodate to local languages. d) Education, literacy and media literacy. There is a need for both formal courses and less formal learning, e) Inclusion. All groups in the community should be supported and integrated in the telecentre activities. f) Vision and strategy. A telecentre needs to have a multiple purpose strategy that should be updated over time.