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Book Review: Citizens, Consumers and Councils

In this book John Gyford surveys 'the initiatives which local authorities have launched in their attempt to make their services more participatory, more responsive and more accessible to members of the public' (p.52). The introductory chapters set the scene with a discussion of issues such as the identity of 'the public', and the social and economic pressures which have produced a more fragmented and demanding public in local areas.