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Security in e-Business - Understanding Customers Perceptions and Concerns

It has become apparent to many security researchers that traditional security approaches are not sufficient to provide adequate security for today's pervasive electronic business environment. We and others argue that security is a socio-technical problem in which its social components are not sufficiently addressed or understood. Our contribution aims to overcome this problem situation, by developing a better understanding of online customers’ security perceptions in Jordan. An interpretive approach is employed and general inductive coding process is used to analyse the collected data. On the basis of these study's findings we argue that many customers’ related aspects need to be considered in order to elevate e-Business security. These aspects include perceptions and concerns as well knowledge of and interaction with other