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Learning on Process Knowledge : A Technological and Methodological Proposition

The issue of managing individual and organizational knowledge, as a source of sustainable competitive advantage, seems to occupy a great deal of attention in the contemporary business world mainly from a technological point of view. The paper proposition draws upon the need of the management of knowledge, not only in technological but also methodological terms, and presents an innovative learning platform for use in highly knowledge-intensive working environments. The main innovative element of this platform is the convergence of notions coming both from knowledge management and learning domain under the spectrum of the organizational working practices, as they are manifested through business processes. We espoused the “Case Study” learning concept as an efficient way to encapsulate and transfer tacit and explicit knowledge anchored on business processes. The paper discusses the main theoretical issues and outlines in high level the tool-set’s and methodology’s orientation.