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INVESTIGATION OF THE EDUCATIONAL NEEDS OF CIVIL SERVANTS DURING THE PERIOD OF THE HEALTH CRISIS COVID 19 - THE CASE STUDY OF THE SINGLE PAYMENT AUTHORITY TO IMPROVE ITS FUNCTIONING

The Single Payment Authority (SPA) is a Public Organization that complies with the most modern management systems, seeking the maximum utilization of human resources and a high degree of effectiveness and efficiency in Greece and Europe. The present study attempts to investigate the training needs, attitudes, and views of the staff of the SPA in the context of reform actions and modernization of the Public Administration. The necessity of the study is considered important so that the personnel managed by SPA are able to face the challenges and respond to crisis conditions. The aim of the study is to highlight the benefits civil servants gain by attending training programs, identify the barriers hindering their participation in the training programs offered and define new subjects for training programs that will cover the modern needs of SPA employees. The sources of investigation for the systematic collection of information and data analysis were based on the method of triangulation with literature review, interviews and questionnaires ensuring validity and activating the meritocratic judgment. From the research results, it becomes clear that the training in the public sector needs to improve in terms of subject areas, methodology, as well as adult educational methods and techniques in order to satisfy the constantly changing needs of the services. Needs analysis must be included as a vital step of any educational program design in order to meet the needs of SPA employees today, thus upgrading the services and facilitating its development.  Article visualizations: