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Beyond Benefits and Costs: Understanding Outcomes of ITS Deployments in Public Transit

Intelligent Transportation Systems technology is promoted as a means for improving public transit services. The intended benefits of ITS include better and more regular information, seamless transportation services, and improved productivity. A necessary condition of realizing these benefits is operational technology. However operational technology does not necessarily lead to successful projects. Rather, institutional issues drive project outcomes. This chapter presents results from six case studies of recent ITS tests to illustrate both conditions for successful ITS deployment and the consequences of not meeting these conditions. We close with some suggested strategies for improving ITS implementation outcomes.