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Self and Role: Transformational Agency in Organizations

This chapter discusses the relationship individuals have to their organizational roles. Based on two real-life examples, it discusses the pitfalls of complete identification with, but also of complete psychological separation from, one’s organizational role. Organizational roles need to be integrated into processes of moral reflection and moral learning. The chapter introduces the notion of ‘transformational agency’ for describing how individuals can remain committed to basic moral norms and put the results of their reflections about their organizational roles into practice. Drawing on Albert Hirschman’s notions of ‘exit’ and ‘voice’, various transformational strategies are discussed. Together, they lead to an attitude of critical loyalty towards organizations. Finally, the chapter asks how organizations can support moral reflection and transformational agency on the part of individuals.