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Effect of System Quality, Information Quality, and Perceived Usefulness on User Satisfaction of Webstudent Applications to Improve Service Quality for Budi Luhur University Students

Universitas Budi Luhur (UBL) is one of the private universities that prioritize the application of IT in the learning process. One application developed by UBL is the Webstudent application. The web-based application presents information and academic services for students. Based on interviews with UBLs Webstudent application users, there are still some complaints and inconveniences to application users. Most complaints are related to access to servers that are often interrupted when the number of application users increases. Also, the information displayed on Webstudent is not up-to-date. Therefore, in this study, an analysis of the relationship between application user satisfaction and several factors, namely system quality, information quality, and perceived usefulness, was analysed. This research uses the success model of the DeLone-McLean information systems combined with the Seddons success model. Data were collected by distributing questionnaires to active students in 2018/2019 odd semester at UBL. Based on the test results, it can be concluded that user satisfaction is influenced by system quality, information quality, and perceived usefulness simultaneously and significantly at 71.4%. Meanwhile, service quality is influenced by user satisfaction at 70.01%. The results of this study can be used as a basis for developing and improving services in the Webstudent application.