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Accessibility Evaluation of Dubai e-Government Websites: Findings and Implications

Most governments today are promoting the transition of their countries towards an information society where e-Government websites are becoming the primary gateways to citizens and businesses for government information and eservice delivery. E-Government can be broadly defined as the unification of information and communication technologies, and administrative practices to provide government e-services to citizens, businesses and other e-Governments (Deakins and Dillon, 2002). The benefits of online government e-services include better efficiency, user convenience and more citizen political involvement (Freeman and Loo, 2009). To enable all citizens to benefit from the full potential of eGovernment services, it is important to secure universal accessibility. This accessibility enables persons with disabilities to take full advantage of the information and services offered by eGovernments; the same way a person with no disability would.