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THE EFFECTS OF CHANGE MANAGEMENT IN AN ORGANISATION : A CASE STUDY OF NATIONAL UNIVERSITY OF RWANDA ( NUR )

Change has become a constant phenomenon which must be managed properly for an organization to survive. Knowledge and awareness about many of the critical issues involved in the management of such change is often lacking. This study sought to find out the effects of change management in National University of Rwanda. It was guided by the following specific objectives: to analyze the effect of change management on organization culture at National University of Rwanda; to determine the effect of change management on Organization structure at National University of Rwanda; and to investigate the effect of change management on leadership at National University of Rwanda. This study used a descriptive case study approach. A purposive sample of 57 senior staff members directly involved in managing organizational change participated. Data collection was based on secondary and primary sources. The data collected from questionnaires and secondary sources was summarized according to the study themes; being change management and its effects on organizational structure, culture and leadership. Quantitative data was analyzed using descriptive statistics like mean, mode, median and frequencies. Results were presented inform of charts and tables for quantitative data and in prose for qualitative data. This study found that there are changes in the management of faculties. There are also changes in the requirements and performance of the staff, where administrative staffs are now to have at least a bachelor’s degree in relation to the positions they occupy. Previously, there were no such restrictions and conditions to occupy such slots. The University Administration has introduced the idea of performance contracting; where employees are required to set targets from which they are evaluated. Module system was introduced to replace classical way of teaching. These changes were found to affect the organization human resources in terms of downsizing, outsourcing and recruiting more staff to fill some new posts. Technological changes in terms of enhanced internet bandwidth in the university have considerably had a significant impact on the operations of the university both in Academic and administration. 1.