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Quality Improvement through Quality Audit

Organisations exist for a purpose, sometimes set out in a Mission or Objectives; then they plan and act in ways intended to achieve these objectives. An organisation is exhibiting quality if it is doing what is necessary to achieve its goals, and a quality audit checks an organisation's effectiveness in achieving its goals. A number of structured approaches to quality have been proposed, and a long-standing one is the ADRI sequence (approach, deployment, results, improvement). The first three step correspond to the three stages of a quality audit, and the explicit inclusion of the last steps shows how quality audit can lead to quality improvement. This paper defines various roles of external quality agencies in higher education and then describes improvements recorded as a result of the activities of the New Zealand Universities Academic Audit Unit, and the approach being taken by the Australian Universities Quality Agency in order to render its actions most useful to the institutions it audits. These examples show how external quality audit can augment an institution's ability to improve.