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The Impact of Firm Size on Internet Use in Small Businesses

Several studies about small business information systems (SBIS) have indicated that firm size is a factor in SBIS adoption. This study is the first to compare adoption patterns across specific size categories among only small businesses. One benefit of this type of approach is a better understanding of potential points of change in SBIS requirements as firm size increases. The sample size examined here (n = 750) is considerably larger than in any prior study. Moreover, with business' increasing reliance on various Internet‐based technologies, such as email and websites, this study examines the relationship between size and use patterns regarding these timely aspects of SBIS, a correlation left largely unexamined by prior research. Findings here suggest that slight differences in firm size generate different patterns of adoption for several types of SBIS. For example, smaller sized firms are less likely to report Internet use, website use, and non‐Internet‐related computer use than even incrementally large...