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The Colorectal Cancer Alliance: Reshaping volunteerism during COVID-19.

282 Background: Nonprofits across the United States have been severely limited during the ongoing coronavirus disease pandemic and have seen big drops in volunteer engagement. According to one survey, two-thirds of volunteers decreased or stopped contributing their time altogether due to the pandemic leaving a major gap in available support for nonprofits at a time when demand for many of their services has risen substantially. The Colorectal Cancer Alliance sought to adapt to the “new normal” of socially distanced operations by restructuring existing programs and encouraging our community to volunteer in virtual capacities during this time of social distancing. Methods: Each year, staff members at the Alliance collect data on volunteer roles, hours, and participants. Using this data, we are able to analyze and compare the number of volunteers, volunteer hours, and engagement rates for each role Data collected and reported for 2021 was compared to previous years to assess the impact of the COVID-19 pandemic on volunteer hours at the Alliance. Results: The Colorectal Cancer Alliance’s established volunteer programs were promptly reshaped at the beginning of the COVID-19 pandemic. Leveraging existing fluency in remote volunteer roles, the Colorectal Cancer Alliance provided more peer-to-peer support both virtually and remotely during this time of social distancing. The total reported number of volunteer hours for 2021 was 85,100.5 hours, which is a nearly 300% increase from 2020 (29,391.5 hours), nearly 400% increase from 2019 (22,141.5 hours), and over 500% increase from 2018 (16,582 hours). The highest number of volunteer hours was seen in our DIY (peer-to-peer fundraising) program at 34,681 hours, followed by our Team Captains Walk at 16,200 hours, and in online peer-to-peer support groups Ally-to-Ally and Blue Hope Nation (BHN) at 9,083 hours. Compared to the previous year, DIY increased by over 350% (10,646 hours) and Ally-to-Ally and BHN increased by over 1200% (867 hours). It is interesting to note that peer-to-peer mechanics drove the largest increases during the isolating COVID years. Conclusions: Our results indicate the Colorectal Cancer Alliance was able to maintain full functionality and discover new and creative ways to not only keep volunteers engaged, but to also increase volunteer impact during the pandemic. The spike seen in peer-to-peer support efforts and activities helped contribute to increased psychosocial support for our volunteers and constituents. These positive outcomes from virtual volunteerism encourage us to continue to engage our volunteers in a virtual capacity going forward to broaden the scope of our impact during this time of social distancing. As COVID-19 restrictions are lifted, the Alliance plans to maintain the virtual and remote programs in place and to continue encouraging our allies to volunteer in any capacity they can.