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An Empirical Research on the Impacts of organisational decisions’ locus, tasks structure rules, knowledge, and IT function’s value on ERP system success

This research examined the impacts of organisational decisions’ locus, tasks structure, rules and procedures, organisational actors’ information technology (IT) skills/knowledge and IT department’s or function’s value perceptions on enterprise resource planning (ERP) system success. While such antecedent factors matter in the discourse, research on their impacts on ERP success is rare. To increase understanding in the area, we proposed a research model and developed pertinent hypotheses that included the above-mentioned factors. Using a cross-sectional field survey, we collected data from 165 firms in three European countries. Data analysis was performed using the partial least squares (PLS) technique. Statistical support was found for 11 out of the 17 hypotheses formulated. Organisational design constructs, i.e. tasks structure, rules and procedures, in-house IT personnel skills/knowledge have impacts on ERP success, whereas the perceptions of IT function’s value and business employees’ IT skills/knowledge did not. Contributions and practical implications of the research are discussed.