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Active performance management in supply chains

The importance of performance management in supply chains has long been recognized from a variety of functional disciplines. But much of the work has focused on designing performance measures with less concern for the other stages of the entire performance management process. In this paper, an integrated, efficient and effective performance management system, "active performance management system", is presented. The system covers the entire performance management process including measures design, analysis, and dynamic update. The analysis of performance measures using causal loop diagrams, qualitative inference and analytic network process is mainly discussed in this paper. A real world case study is carried out throughout the paper to explain how the framework works. A software tool, supply chain performance analyzer, is also introduced. Some related topics and further research directions are discussed as concluding remarks.