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Journal of Service Research Special Section on Health Service Research

The Journal of Service Research calls for submissions for a special section: Health Service Research: A Multidisciplinary Perspective. As global expenditure on health care reaches $6.5 trillion (Deloitte 2012), research examining issues critical to health care service from a societal, community, organizational, employee, customer, and network perspective is critical. Indeed, Ostrom et al. (2010) identified health care as an important context for a variety of services research priorities, and Berry and Bendapudi (2007) described health care as a ‘‘fertile field for service research.’’ We invite scholars from both within and outside of business disciplines including marketing, management, information technology, economics, anthropology, design, education policy, health and public administration, psychology, public policy, social work, sociology and other related disciplines to submit papers that examine the relationship between service and health care. Health care contexts are broad and diverse, presenting opportunities for truly multidisciplinary research that explicitly ties health care to service provision. All approaches (empirical, analytical, or conceptual) that create or extend theory in health service are welcome. The JSR is a scholarly journal that publishes the highest level of research relating to service. To be published in JSR, a manuscript must significantly advance theory, provide managerially-meaningful, and generalizable empirical research, or provide new models or methods that can be used to improve service. Examples of topics include, but are not limited to: Service Innovation, Design, and Quality in Health Care Delivery The Impact of Servicescapes in Health Services New Service Models of Delivering Health Care Front Line Employees and Service Provision in Health Care A Network View of Health Care Services Innovative Measurement and Metrics in Health Care Services The Role of New Technologies in Providing Health Care Services (Electronic Medical Records, Health Information Technology, etc.) Understanding the Patient Experience Consumer Behavior in Health Services Value Cocreation, Participation, and Engagement in Health Care Services Methodological Breakthroughs in Health Service Research