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Quality Engineering-Improving Soap Packaging at Colgate-Palmolive 1

In this study, we examine the Softsoap hand soap production line at Colgate-Palmolive, one of the world's most successful and influential brands. We toured the Colgate-Palmolive facility in Morristown, NJ, observing the individual steps taken to create both the Softsoap packaging and actual product. Because of the fast pace of the machinery and both mechanical and human error, some defects were evident, such as bottles missing inserts and bugs in the soap product. We conducted several studies and statistical analyses to better understand the process and the implications of the defects to the company. We found both that Colgate is proficient in many areas of production and yet, that seemingly small defects cost Colgate-Palmolive a significant amount of money every day. We recommend improvements that could be made to the process to yield a higher quality process and product, such as changing the shape of the insert and donating defective, but usable hand soap to local food banks. We also suggest future actions that could be taken at the facility to further improve the process, product, and package. 2 Introduction