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Analysis of Internal Relationships of Decision-making Criteria under Crisis Situations Using Fuzzy DEMATEL Method - TI Journals

A B S T R A C T Today, all countries are faced with numerous incidents which are followed by great irreversible life damages and financial losses. Major decisions are crisis essentials at the first moments, the more management's decision making speed is the more speed of crisis control will be. This study aimed to identify and analyze the internal relationships of decision-making criteria under crisis situations. In this study, fuzzy DEMATEL method was used to examine the internal relationships between crisis criteria. Also, experts' views were used to determine criteria, relationships between them and prioritize them. Results indicated relationships existed between criteria and sub-criteria of organizational crisis decision making model. In addition, among these criteria, at the pre-crisis stage "signal detection, crisis preparedness and prevention" is at the first priority; at the crisis stage, "prevention from crisis damage (crisis control)" is the most important criterion and "identifying factors causing the crisis" has the first priority at the post-crisis stage. Finally some implications are offered for further studies.