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Large-Scale Disaster Response Management

This chapter provides readers with an overview of how social media has enhanced large-scale natural disaster response at the Department of Homeland Security and its partners. The authors of this chapter present the history of the Federal Emergency Management Agency and how its successes and failures have shaped how the Department of Homeland Security has managed trends in increased community participation and information technology. Concepts from Systems Engineering frame the discussion around resilience engineering, network analysis, information systems, and human systems integration as they pertain to how social media can be integrated more effectively in large-scale disaster response. Examples of social media in disaster response are presented including a more in-depth case study on the use of social media during the 2012 Hurricane Sandy response. The chapter concludes with a proposed framework of a decision support system which integrates the benefits of social media while mitigating its risks.