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Supervision: A Pharmacy Perspective

This book achieves its goal of giving the reader the necessary tools to become a more successful supervisor. It contains 13 chapters and a fairly comprehensive index. The first chapter sets up the rest of the book by introducing other chapters that follow. The material begins with an overview of what it means to supervise and progresses logically to more difficult tasks handled by supervisors. The last chapter deals with specific challenges and opportunities related to supervising pharmacy technicians. A review of labor laws is provided in addition to chapters on motivating employees, communication, and how to facilitate change within a supervisory unit. Topics that tend to cause difficulty for supervisors, such as time and attendance, reward and discipline, and handling complaints and grievances are also covered in chapters of their own. One thing I liked about the book was that major points and statements are presented as bolded citations set off by rules. Also, an abundance of tips, case studies, and other ancillary information is placed in shaded side-bars, and each is decorated with the symbol for prescription. Tables are well organized and contain pertinent information. The author does a good job of using examples that relate to various types of pharmacy workplaces. No grammatical or typographical errors were noted. References are current and appropriate. The author is well known for her contributions on issues related to pharmacy management and, in this book, does a great job of passing on knowledge based on that expertise to others. The author even addresses nontraditional Doctor of Pharmacy programs and helps the reader evaluate which program would best fit the person’s needs. She also discusses, briefly, HIPAA (Health Insurance Portability and Accountability Act of 1996) compliance as it relates to privacy. Within the chapter on reward and discipline, I particularly liked the author’s “hot stove” analogy. My only negative comment about this book relates to the ancillary information. It is so abundant, attractive, and interesting that at times it was hard to focus on the body of the text. The temptation was great to simply read the ancillary information and thereby miss out on useful information found in the actual text of the book. The book is fairly small in size and, at first blush, seems a little overpriced. However, once the reader sees the powerful information packed into this small text, they will quickly decide it is well worth the money. I would recommend this book not only to pharmacy students in an introductory management course, but also to seasoned supervisors who wish to update their knowledge and improve their skills. Pharmacists and pharmacy students in any setting can find information in this book that is applicable and useful to their situation. Jan K Hastings PharmD Associate Professor, Pharmacy Practice College of Pharmacy University of Arkansas for Medical Sciences Little Rock, Arkansas