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The Mediating Effect of Organizational Citizenship on the Relationship between Work-Life Balance and Intention to Leave

. This research aimed to empirically examine the mediating effect of organizational citizenship behavior on the relationship between work-life balance and intention to leave in a hotel context through three hypotheses. The questionnaire technique collected data. Questionnaires were distributed to 209 employees of four-star and five-star hotels in the City of Malang, East Java, Indonesia. The data collected were analyzed by the structural equation model using the GeSCA software. Two hypotheses were accepted—one with a positive effect and the other with a negative effect—and one hypothesis was rejected. Work-life balance was a predominant factor that formed employees’ intention to leave the company at which they worked. Research findings help leaders understand conditions in the field regarding work-life balance, organizational citizenship behavior (OCB), and intention to leave. Leaders must encourage a balance between employees’ work and personal lives to foster employees’ OCB and minimize their intention to leave. This research found that OCB is a useful mediator variable. This indicates that when employees attain work-life balance, their intention to leave will decrease. In other words, when employees attain work-life balance, their organizational pride increases, and their intention to resign decreases.