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Family vigilance: improving the experience and outcome.

PROBLEM
Our facility encourages family involvement, but some families are rude, intrusive, or disruptive. Occasionally, this derails staff-family relationships. How can we turn this around?


SOLUTION
Family vigilance at its most intense can become disruptive. Understanding the dynamics of family vigilance is key. Knowing, anticipating, and preventing its pitfalls make family involvement an asset.