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Turning to Digital Government in a Crisis: Coordinating Government, Business & Nonprofit Services in Response to the World Trade Center Attacks of September 11, 2001

Many of the critical challenges faced by government and the community in responding to the World Trade Center attack involved the use of information and technology linked to related professional and organizational relationships. Multiple crises and ongoing recovery demands spawned public-private and intergovernmental teams, some of which had never worked together before, to address interdependent environmental, public safety, health, infrastructure and other needs. Effective use of a variety of information and communication technologies (ICTs) helped government agencies to better visualize, coordinate, deploy, and monitor these activities. At the same time, the severity of the crisis was exacerbated by damage to critical communications and computing infrastructure as well as the absence, loss, outdated nature, or inaccessibility of needed information resources. Government decision makers were faced with unprecedented problems, and responded with creative, often unorthodox, solutions.