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ISPadmin: Managing and Providing ISP Services

Background In most smaller “legacy” ISPs, shell scripts are used to provision services ordered by the customer. These scripts are custom written and driven by the “legacy” billing system. Such provisioning applications tend to take on a life of their own, causing a major maintenance headache for the ISP. For example, each time the provider offers a new type or classification of service, the custom provisioning system must be modified to include this new service. Also, when a new system is added, the provisioning system must be modified to include this new system. When the business model changes, there is a high likelihood that the provisioning system will also need to be changed.