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Emotional intelligence as indicator of performance at workplace: evidence from banking fraternity

In most of the organisations these days, the HR professionals are trying to find innovative methods to meet the employee's proficiency/skills for specific job requirements due to increasing pressure of maximising output and levels of performance. They are striving even harder to position a right employee for a right job-fit in this outcome-based approach adopted by employers. Thus stating the aim of the study, how much impact emotional intelligence has in predicting the performance of employees in customer centric organisations in the presence of demographic variables. This research work is carried out in Punjab with 184 frontline public and private sector bank employees using a structured questionnaire with structured equation modelling (SEM) technique. The outcome of the study reveals, there is a significant correlation/association between the emotional intelligence and job performance. There were other interesting findings with the direction of relationship among the sub-constructs, where utilisation of emotions and managing own emotions has a significant and positive impact on the job performance level of bank employees. Altogether, this study contributes to the pool of EI literature with implications to the HR professionals in Indian banking selection boards striving for employees with higher performance levels.