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Towards a Business Intelligence Governance Framework within E-Government System

With business growth and crisis from time to time, many questions raised by so many experts, such as if the problem is the business rules or the architecture of the Information System. These questions are more important when discussing national projects like E-government projects. Therefore, we will take E-Government project in Syria as case study to explore, empirically, the main barriers of E-Government project in developing countries; how to take benefits from business intelligence (BI) to build a framework, which could be adopted by developing countries in their E-Government projects. After reviewing the relevant literatures in Information System, E-Government and BI, we formulated a theoretical framework. This framework was applied in a real case study (E-Government project in Syria), to support data collection. This case study involved semi-structured interviews with senior officials from the public sector; E-Government project teams; a number of IT managers from government organizations; independent experts from the private sector and academics; beside documents analysis included all the key documents relating to the E-Government project published by ministry of communication and technology. The need for such framework increase or decrease in each country depending on its status and on the relationship existed between business and IT teams. DOI: 10.4018/978-1-61350-050-7.ch013