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Why Don't Healthcare Professionals Do What They "Know" They Should?

The failure of people to correctly complete tasks in the manner that they "know" to be correct, or in the manner that at least is standardized, is a recurring observation in incident investigations. It is therefore of interest to understand why these deviations from prescribed procedures occur and to determine how to reduce their incidence. It must also be accepted that the consistent disregard for prescribed procedures is not tolerable because it must be assumed that such procedures have a rational basis in terms of task outcomes. There must, however, also be an established methodology to review and update procedures so that what is currently prescribed is consistent with both internal and external assessments of the correct way to do things.