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Technical Services Report: Usability, the User Experience and Interface Design: The Role of Reference. A Report of the Reference and User Services Association (RUSA) MARS Emerging Technologies in Reference Chair's Program, American Library Association Annual Conference, Chicago, June 2013

hoarders of everything, even outdated or broken equipment. Managers may expend effort to address this issue, but at the very least staff members should be expected to leave attractive and pleasant work spaces for those who will come after them. As the work changes, new Technical Services areas need spaces devoted to teamwork, but at the same time Technical Services staff who write code, develop Web and discovery services, or merely need quiet spaces for concentration also must be accommodated. Tolerance for noise can vary from person to person. The changing work in Technical Services has generated changes in organization, a need for different methods of assessment, and the necessity for ongoing training and development to learn the variety of new tasks. Managers in Technical Services are working hard to solve the challenges faced, and many find comfort in learning that their colleagues in other libraries are facing similar challenges and can help with solutions.