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Making Sense of Project Management - A Case of Knowledge Management in Software Development

How can a software company make sense of project management when it becomes involved in software process improvement? In software development most research has an instrumental view of knowledge management thus neglecting what is probably the most important part of knowledge management namely making sense of practice by developers and project managers. Through an action case, we study the knowledge management processes in a Danish software company. We analyse the case through the lens of a theoretical framework. The theoretical framework focuses in particular on sensemaking, collective construed realities and individual cognitive processes. It directs attention towards the creation and negotiation of construed realities and how collisions trigger moving from creating to negotiating. We discuss the value and relevance of this framework for software development companies and conclude that it provides substantial insight which could not have been achieved through an instrumental perspective on knowledge management.