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Schwartz Rounds: Librarian Roles and Opportunities

Compassion or, in Latin, commiseratio, has its roots in the concept of cosuffering, the idea that as those suffer around you, you share in that suffering as well and transform both yourself and the pain of the other person in the process. Although health care providers cannot take on the pain of all of their patients and continue to perform their jobs, compassionate care is widely viewed as a necessary component for successful medical treatment (1). Although nearly everyone has a story of a compassionate nurse or physician who helped their family or them through a difficult diagnosis or treatment, there also continue to be stories on the other side, where a diagnosis was delivered without a human touch or empathic word. A 2010 Harvard Medical School study of 800 recently hospitalized patients found that only 54% of patients believed that health care professionals provided compassionate care (1). In the same study, a higher percentage of care providers thought that the care they and others provided was compassionate. Whatever the true picture, it is clear that more can be done to promote connections with patients for physical, emotional, and spiritual health. Providing compassionate care in an increasingly complex and technologically sophisticated environment can be a challenge. Clinicians have more machines and software than ever before to use in caring for patients. The emphasis on decreasing patient lengths of stay can compress the window of time that providers spend face-to-face with patients and families. The definition of compassionate care may vary slightly from individual to individual, but there are common themes. In one survey of patients/family