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Digitisation of electoral rolls: analysis of a multi-agency e-government project in Pakistan

Mobile governments are seen as an ancillary extension of e-government practices. The low cost of mobile equipment, its mobility factor and a personalised device may however, herald them as the predominant means of e-government in developing countries. Inclusive participation to mobilise and engage the poorer, excluded and lesser-informed citizens has been the bane of e-government yet, but it may change by including m-government as an emphasis factor in the national e-government plans. This paper considers the case study of the Election Commission of Pakistan, which initiated a SMS-based voter verification system with the central database authority in order to inform over 85 million voters of their electoral registration in March 2012. This unique service is among the first public mobile based initiatives in Pakistan which builds upon an inter-agency collaboration drawing on the success of a digitized and central database.