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10 Years of Research on Technostress Creators and Inhibitors: Synthesis and Critique

Organizations implement new technologies frequently to achieve competitive advantage. Constant change, however, requires employees to adapt to new business requirements. This could become a source of environmental pressure, creating stress among employees and, subsequently, leading to negative outcomes for organizations. Technostress refers to an individuals’ incapability to cope with IT in a healthy manner. Extant research has uncovered factors that create technostress and studied mechanisms to alleviate the negative outcomes of this phenomenon. The current study reviews literature on technostress creators and inhibitors since 2008, and critically analyzes the current state of knowledge about their effects. Our review of findings from 23 relevant studies highlights opportunities for researchers to examine the separate and differential effects of individual technostress creators and inhibitors. More research in this area may help practitioners develop context-specific programs to tackle that specific dimensions of technostress creators and the specific benefits of technostress inhibitors.