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Rapid development of electronic public services: software infrastructure and software process

This paper presents a software infrastructure to support the execution and rapid development of Electronic Public Services (EPS). The infrastructure provides frameworks, components, services and tools to aid analysis, design, implementation and deployment of EPS in cross-agency environments. In its current version, the infrastructure include: two frameworks - Front-Office and Back-Office, three services - Workflow, Messaging and Infrastructure Management, and two components - Tracking and Notification. The paper presents the requirements, architecture and elements of this infrastructure. It also presents a software process for developing EPS based on the infrastructure. This work was done as part of e-Macao Project, funded by the Government of Macao SAR, to build a foundation for e-Government in Macao.