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MEASUREMENT OF INNOVATIONS IN SME: Exploratory study with emphasis on manufacturing processes in the south of São Paulo

Brazilian Small & Medium Enterprises (SMEs) represent over 96% of all active companies in the country. The view that the role of innovation in processes must receive special attention leads us to write this article, in order to measure the Level of Innovation in companies today. The Radar of Innovation was used to support the model of the diagnostic method tool, which was established to perform a data analysis with the needs of each organization. Through this methodology, a sample of 33 SMEs in the manufacturing segment, in the south region of São Paulo was used for the research fieldwork, in loco. The role was to promote recommendations and collaboration, in order to improve the opportunities to be replicated in other organizations with similar challenges. The focus of the contributions of this work was related to the dimension Processes, since most participants had results in common.