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A process-driven methodological approach for the design of telecommunication management systems

Until recently, monopolistic network operators considered resolving service and network management from a systems viewpoint. Due to deregulation, the customer becomes central and there is a need to consider management as an activity transversal to all the business units of the company. The issue needs to be considered first from a business viewpoint and only then from a systems viewpoint. Moreover, there is a general need of increasing the quality of IT systems. Therefore, new methods are required for the realization of management solutions. This paper proposes a methodological approach for the specification, design and implementation of management systems in this renewed telecommunications industry context. The application of the method first identifies and defines the business processes and specifies the information models, which contain data manipulated by these processes. The obtained results are inputs for system design whose outputs are in turn software and hardware entities that make up the management system.