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Expansion of computer consulting resources in a university environment

The increasing need for timely and accurate programming and consulting assistance in the university environment is at last gaining recognition in the ranks of reluctant budgeteers. This need is, however, more frequently “felt” in the shade of deficit than “seen” in the light of anticipation. Growth rates effected by such hindsight have only propagated this deficit.
 We develop a hierarchy of user needs, start with the most critical and stop where we run out of man-hours. I know of no more practical approach, but there is a valuable supplement to be considered. We may increase the utility derived from our existing resources.
 Three prime-target resources are documentation, consulting time and the users themselves. The vehicle for expanding their productivity is communication.