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Triggering Intention to Use to Actual Use -- Empirical Evidence from Self-Service Checkout (SCO) Systems

Based on earlier work on technology adoption, we formulate a research model to tap into the interplay between intention to use and actual use of IT. We draw on a large-scale empirical study on self-service checkout (SCO) technology. Our findings indicate that perceived waiting time acts as an important trigger for intention to use turning into actual use of SCO. In the end of the paper we provide interpretations of our results from theoretical and managerial perspectives.