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Promoting High Performance in SOEs: Lessons from Africa

Infrastructure for developing nations raises concerns regarding citizen access, affordability, service quality, and network expansion. Historically, state-owned enterprises have tended to provide water service services, but performance has not been strong. However, public provision of water utility services can be efficient when management follows sound principles. Developing information systems and rewarding good performance requires that a culture of excellence be nurtured and sustained. The infrastructure reform stimulated by new leadership at Uganda's National Water and Sewerage Company is used to illustrate the links among fundamental elements of organizational transformation.