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Layout Design For Service Operation Of Mass Customization: A Case Of Chinese Restaurant

The paper explores the key issues on operation with special concern on layout design in service mass customization by conducting a case study in Chinese restaurant. Findings are given in terms of the relationships in between the product modularity, layout flexibility and the effectiveness of LAYSPLT method. It revealed that layout planning as an important part of the process design should meet the requirement of the product modularity for achieving flexibility in mass customization. And the method of LAYSPLT could be effective in layout design if the decision for which department to be split could be made and relatively independent "production cells" could be formed. Moreover the distinctive features of service should also be taken into account in layout design of mass customization