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User stories don't help users: introducing persona stories

User stories are one of the most popular alternatives to traditional user requirement specifications (see Figure 1). But despite their promising name, user stories are not about – and don’t necessarily help – users at all. In most cases, user stories are written about roles that users adopt and take no account of the needs and behaviours of real users. Were that not indictment enough, user stories suffer from demonstrable flaws in structure and are often written by the wrong people at the wrong time.