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Organizational climate research: a proposed approach focused on banking institutions

Purpose – The use of the general satisfaction index (GSI) concept is a great way to measure the organizational climate. However, the traditional concept has an inaccurate calculation approach. In order to review this concept, the purpose of this paper is to propose a methodology to obtain this index through a more appropriate mathematical approach, supported by some linear algebra concepts. For this purpose, an organizational climate survey was carried out in a bank agency to exemplify application of this method. Each step of the application was detailed, as well as the intermediate results achieved. Among its principal benefits are: improved accuracy to obtain the GSI; the possibility of a comparison with a minimum required rate for the decision-making process; and the possibility of identifying the order of priority of the organizational climate dimensions that mostly need improvements. Design/methodology/approach – The working method was divided into three parts. The first part consists of the collecti...