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User privacy in a networked environment (workshop): legal, policy, and ethical considerations when responding to complaints of misuse

Incidents of computer misuse by students, faculty, administrators, and staff present difficult and complex issues. Complaints of computer misuse sometimes place information technology professionals in unfamiliar and uncomfortable roles. User Services staff may feel unqualified to make the judgements that are required for delicate situations. This workshop is designed as an informal, wide-ranging, conversational overview of user privacy and key legal, ethical, and policy issues with lots of audience participation. The presenters react to a series of vignettes and pause at various points to solicit discussion of relevant questions and comments from the audience.