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Making sense of the muddle: the ombudsman and administrative justice, 2002–2011

In this article, Ann Abraham, UK Parliamentary Ombudsman and Health Service Ombudsman for England 2002–2011, offers a personal perspective on the development of the role of Ombudsman and its place within the administrative justice landscape more generally during her tenure of office. She identifies the landmarks that have given shape to her experience as Ombudsman, discusses the possible future development of the Ombudsman institution and of administrative justice, and argues strongly for the urgent and fundamental review of the Ombudsman system of justice throughout the UK.