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Threatening and violent incidents in community pharmacies: (2) Implications for pharmacists and community pharmacy services

This paper reports the second stage of a study into threatening and violent incidents in community pharmacies. The first stage, an investigation of the frequency and nature of incidents, found that a high proportion of practising pharmacists had been threatened and/or assaulted while at work (see p136). The implications of security issues for pharmacists, and how these affect the services they are prepared to offer, are addressed in this paper. Data were collected in semi‐structured interviews with pharmacists who had reported one or more threatening or violent incidents.