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The art of medicine: seven skills that promote mastery.

Despite enormous advances in the science of medicine, the interpersonal encounter between patient and physician remains a keystone of medical care. A review of the literature reveals seven behaviors are key to mastering the interpersonal aspects of the healing enterprise. The seven behaviors involve focusing before entering the consultation room, establishing a connection with the patient by developing rapport and agreeing on an agenda, assessing the patient’s response to illness and suffering, communicating in a way that fosters healing, using the power of touch, using laughter, and showing empathy.