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Triangulation of Multiple Human Factors Methods in User Experience Design and Evaluation

There are many design and evaluation methods that have been developed to assess and improve the user experience. Each of them has a unique set of advantages and disadvantages and using them in the appropriate combination is an essential part of human factors practice. Methods vary along several dimensions, including the stage of the design process where they are most effective, the resources needed to apply them, and the types of results that they provide. Triangulation is an approach to maximize the effectiveness of the aggregate user experience design and evaluation by creating a strategic combination of methods that considers each dimension and how they interact. This session demonstrated four user experience methods applied to a single software application and followed with a panel discussion comparing and contrasting the results of each method and how they fit together.