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Redesigning Decision Processes as a Response to Regulatory Change: a Case Study in Inter-departmental Collaboration

Changes in the regulatory environment require the reengineering of existing business processes --and decision making processes are no exception. Decision related to procurement and supplier relationships have far-reaching effects. When Hungary has joined the EU in 2004 the accession brought on changes for the energy market as all players became subject to the Act on Public Procurement. This paper reports on how a Hungarian firm coped with the challenge of moving from commercial procurement to accommodate the requirements of Public Procurement rules. As research results indicate, the key to their success was strong leadership and the development of a decision process based on collaboration.