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Rethinking How We Design Programs

The landscape of higher education continues to change causing us to re-think the way we offer programs. Redesigning programs by listening to students pushes us to make radical changes. This chapter shows how the authors changed the content and delivery model by constantly reviewing student input on how we offer an online, competency-based alternative teacher certification program. They created annual measures that define program success, reviewed lead metrics to gain insight on areas working and needing improvements, and made ongoing changes to design and offer the program after listening to students' needs and desires. The program changes included continuous daily enrollment, changes in the instructor model to support student progression, an advising model focused on supporting individual student success throughout the program, and enhanced mentor support for fieldwork. The goal is to offer credentialing programs in different ways that prioritize accessibility, affordability, and applied field-based opportunities.