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The use of consultation skills assessment tools in pharmacist‐patient consultations

Objective The consultations assessed in this study occurred as part of a larger randomised controlled trial (the HeartMed trial) which was evaluating the impact of home visits by pharmacists to patients with heart failure. Pharmacists are increasingly being expected to take on roles involving extended interviews with patients, but while the doctor‐patient consultation has been well researched, such analysis has rarely been undertaken in pharmacy practice. The aim of this study was to analyse the consultation skills used by pharmacists using two validated consultation skills assessment tools (the Henbest and Stewart rating scale and the SEGUE score), and to assess the applicability of these tools to the pharmacist‐patient consultation.