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Information and Communications Technologies in Tourism 2009

Information and Communications Technologies in Tourism 2009 is an edited book that contains 42 papers, which were part of the proceedings of the ENTER Conference held in Amsterdam 2009. It provides a comprehensive coverage of information and communications technologies with an emphasis on major themes related to the tourism and hospitality industry. The papers presented during the conference have been organized under nine major sections, which are: 1. On-line Communities; 2. User-generated Content; 3. Recommender Systems; 4. Mobile Technology; 5. Platforms and Tools; 6. Website Optimization; 7. Electronic Marketing; 8. ICT and Tourism Destinations; and 9. Technology Acceptance. The section on online communities covers topics on travel-related virtual communities that include: community informatics-related research using a case study approach; users’ participation in such communities using observatory research; and examining the impact of communications technologies on the backpacker culture in terms of evolution and structure. The focus of this section is on virtualization of online travel communities and experiences. The section on user-generated content includes papers on travel reviews that include: lexical comparison of deceptive and truthful hotel reviews; the use of consumer-generated media for travelrelated purposes; exploration of travel blogs using a narrative analysis; analyzing e-complaints on Hong Kong hotels; the impact of e-reviews on consumer behavior in terms of choice of holiday accommodation; and the importance and use of weblogs for the backpacker community. Blogs have had an impact on the travel decision-making process, which this section highlights. The section on recommender systems includes papers on knowledge-based decision support that cover: how recommendation agents could influence consumers’ first impression bias; decision support system to assist and educate novice gamblers; tourism recommendation services using an ontologybased framework; and an online evaluation of recommendation methodology based on reinforcement learning. The next section covers mobile technology, which includes tourist guides and mobile systems while covering topics that focus on: applications of wireless technology in tourism destinations; testing a mobile city transport advisory system; and intelligent routing system for a personalized electronic tourist guide. Following this, the book covers topics related to platforms and tools that provide an in-depth Asia Pacific Journal of Tourism Research, Vol. 14, No. 4, December 2009