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A strategic business issue.

The laboratory information system (LIS) has evolved from a strictly departmental application to a complex communication system, paralleling the rapid change in healthcare that has occurred over the last five years. To be competitive in this technological arena, the LIS vendor must address an expanding array of communications needs with innovative, cost-effective solutions. It is incumbent upon each vendor to focus the appropriate resources on each phase of the LIS communication process, understand them in depth and address them as strategic business issues.