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A Study on the Relationship between Surface Behavior and Turnover Intention of Nursing Care Workers: The Moderating Effect of Social Support

This study is a study of nursing care workers, who are the core personnel of the long-term care insurance system, and is a study of turnover intention leading to rotational door phenomenon in poor treatment and working conditions. Nursing care workers are generally suffering from serious emotional labor, which is an important cause of turnover intention. In this context, the relationship with turnover intention was analyzed by setting 'surface behavior', which shows negative effects during emotional labor, as an independent variable. In addition, social support was set as a moderating variable to alleviate this negative mechanism of emotional labor. Until now, many studies have looked at social support as a personality that comes from a boss or family, and in this study, it was differentiated from existing studies and analyzed as emotional/informational/material/evaluation support. As a result of the analysis, surface behavior was a mechanism to increase turnover intention, and social support lowered turnover intention. As a result of the moderating effect test, it was found that information support and evaluation were shown in the relationship between surface behavior and turnover intention, but this statistically significant inhibitory effect was shown. Therefore, in light of the results of this study, policy and practical implications were presented.