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User Involvement and representation in e-Government projects

The aim of this paper is to take part in the discussions on how experiences from the Scandinavian IS research tradition in information system research may contribute to eGovernment developments and implementations. Although this tradition does not represent a coherent set of principles and methods for system development, they share some common ideas and goals related to user involvement, participatory design and democracy at the work place. Even if some of the most basic ideas are inherent in our understanding of the IS field to day, many of the lessons from the past may have been forgotten. I will thus argue for a greater focus on studying the consequences of various approaches to system design, implementations and use, and that we need study how user involvement is practiced in various types of eGovernment projects and what impact different approaches have had.