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Analysis of real-world personnel scheduling problems

This paper provides a classification of real-world personnel scheduling problems. Various companies have been examined and their way of scheduling is described according to three independent parameters: time, personnel and duties. From this classification, four different different types of the scheduling problems can be identified: permanence, mobility, fluctuation and project centred planning. We point out that all of the studied cases exhibit additional properties and complexities when compared to similar cases, previously published in literature. Additionally, the companies’ current solutions and future demands for scheduling are discussed.