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Supporting the Changing Roles of Maintenance Operators in Mining: A Human Factors Perspective

Rapid advances in networking and hardware have made it possible for remotely located individuals to perform 
physical tasks. Recently a number of systems have been developed with each supporting a different scenario of remote 
collaboration. Of particular interest to us is to explore the value of these technologies in the context of mining. As 
automation is being introduced in mines, more and more skilled operators are operating remotely. As a result, onsite 
operators’ job becomes more complex and requires input from remote skilled operators. The productivity of the future 
mine relies on the effective delivery, just in time, of remote guidance. This paper presents a remote guiding system called 
HandsOnVideo, which is developed as part of our Human System Integration project within the CSIRO’s Minerals Down 
Under (MDU), a National Research Flagship. Our aim is to design and develop a system that supports a remote helper 
guiding a mobile local worker in maintaining complex equipment in mine sites. The system is developed following a 
participatory design approach and the results of a usability study with real users indicate that the system is useful and 
effective.