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System dynamics modeling for EFQM excellence model: Case study of a regional electricity company in Iran

Excellence models, such as European Foundation for Quality Management (EFQM) provide a framework for the self-assessment. The EFQM model consists of two main domains: Enablers and Results. Feedback from the results makes the organization to correct the system. Hence, a dynamic model could be appropriate in analyzing the interrelated behavior of the two main domains as well as those within the criteria and sub-criteria. In this paper, a dynamic model is presented in which the EFQM model items are linked through the causal relationships. The case study described in this article is concerned about Yazd regional electricity company in Iran. The advantage is that by changing one parameter in the model, one can find how it could affect other parts of the model including the key results. By this analysis, it could be expected that the efficiency of EFQM model would be improved.