{'fraction_non_alphanumeric': 0.011210762331838564, 'fraction_numerical': 0.0, 'mean_word_length': 5.5661764705882355, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Quality management practices in Malaysia: Perceived advancement in quality management and business performance

Quality management is an important aspect that needs to exert conscious and sustainable efforts to continuously improve all facets of business for a firm to survive and prosper. While a substantial body of literature has been developed linking quality management system to business performance, there is a dearth of evidence comparing the soft and hard factors and its impact on business performance between big firms and SMEs, local and foreign owned firms, and between exporters and non-exporters. The purposes of this research paper include assessing the extent, determining the dimensions and identifying which critical quality factors are associated with business performance and addressing the literature gap. A summary of the findings and future direction will be provided.