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Federal agencies and the evolution of web governance

Over the last ten years federal agencies have undergone a fundamental transformation in the way they manage programs and internal administration, relations with Congress, and dealings with clients and citizens. Agencies now operate in sophisticated electronic environments of email, electronic documents and filings, Intranets, and Internets. This paper describes and analyzes the emergence of "web governance." Briefly, web governance is concerned with the control of content and design for agency websites. Here we focus on the processes by which web governance decisions are being made by individual federal agencies. We discuss preliminary information about how agencies are responding to Office of Management and Budget's new web content rules.