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The Challenges of Providing Training in Small Sized Lodging Properties

ABSTRACT Labor issues confront the lodging industry in good times and in bad. Employee training is viewed as a means to manage labor challenges and the hospitality industry is not well known for specializing in employee training. Small sized properties have unique challenges to implementing training practices and this study focused on understanding the training practices of small sized lodging properties. Two hundred eighteen lodging owners/general managers responded to a mailed questionnaire regarding training practices. Overall, less small properties provide training. Properties value training similarly, however, small properties provide less training, experience lower occupancy, are less often profitable, and experience some unique barriers to training. Considerations must be made for this lodging group and suggestions for addressing these issues are provided.