{'fraction_non_alphanumeric': 0.014492753623188406, 'fraction_numerical': 0.0, 'mean_word_length': 5.693548387096774, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Service Management: Driving the Future of IT

Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes this by leveraging the information technology infrastructure library, a collection of interrelated books that provide best practice guidelines.