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Project outcomes: Evaluating predicted benefits for field force mobilization

A year into launching a production mobile workforce automation system, Denver Water reviews benefits that were not quantified with its initial analysis and presents compelling reasons for continuing to build on the system. This article is part three of a series about this experience. The first article, in the August 2012 Journal (Assessing Options and Costs Versus Benefits of a Mobile Work Management Solution), outlined the start of the journey to build this application with a focus on creating a compelling yet conservative cost‐benefit analysis (CBA) for a new mobile work management system. The second article, in the November 2012 Journal (Information Technology Projects and Business Engagement: New Strategies), focused on how system adoption and end‐user satisfaction were achieved through an agile software development process.