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Realization of A Web-based Remote Service Platform

A joint project of a Web-based remote service platform is introduced in the paper. First the architecture of the platform is offered. Then key technologies, such as remote maintenance and operation, remote monitoring based on multi-media, management of virtual device and user files, after-sale service and technical supports, and security considerations for remote communication etc, are described in detail. In the end, the remote operation and inspection prototype interface of the platform is provided. Key technologies described in the paper have important values and application prospects for manufacturing enterprises to set up their remote service system