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Managerial Trust and Organizational Behavior

This paper examines the sets of behavior in a pharmaceutical company. Thirteen sets of behaviors are identified for creating managerial trust among subordinates: talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, deliver results, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, extend trust (Covey, 2006). A questionnaire survey of team members: R&D, Corporate, Branded, Chemical, International, Generic and Others employed in the pharmaceutical company is described. The results confirm presence or absence of set of behaviors amongst managers. Of the 13 behaviors analyzed, it is observed that the subordinates have a very negative perception about their managers in respect of creating transparency and showing loyalty, negative perception about their managers in respect of demonstrating respect, right wrongs and extend trust, positive perception about their managers in respect of delivering results, confronting reality, clarifying expectation and practice accountability and very positive perception about their managers in respect of talk straight and get better behavior.