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Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.

AcknowledgmentS It takes intense teamwork, individual effort and a virtual community to complete multiyear, multiphased, user-centered research and this project is no exception. It also takes a considerable amount of resources and for this we thank the Institution of Museum and Library Services (IMLS), for funding this project. We also want to thank those who worked with us during the past six years to collect and analyze the data and to share the findings. Without the help of Jeremy Browning, successful completion of this project would not have been possible. We hope you enjoy reading this recap of our research and that it will be useful to you for spreading the word about virtual reference services and for improving their quality, impact and importance.