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Doing "Good" with Data? Understanding and Working Around Data Doubles in Human Services Organizations

This research examines the challenges of constructing and using digital representations (data doubles) that stand-in for individual clients in the human services fields of homelessness and HIV/AIDS. By focusing on the multi-stakeholder context of often-stigmatized human services, this research develops a better understanding of the challenges and opportunities in using data doubles for collaborative decision-making. In an era of extensive data collection and analysis in many areas of society, this research contributes more broadly to the design and use of information systems to support equitable decisions.