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Fake Delivery Bookings In Context-Aware Food Delivery Systems: A Literature And Mobile Apps Review

Food delivery systems have become the “new normal” restaurant and grocery stores during the height of Covid-19 pandemic. Its global popularity, however, comes with an associated problem - the rise of fake delivery bookings. In the Philippines, these fraudulent transactions are extremely rampant on special occasions, and during the first two years of the pandemic period. This paper aims to analyze the underlying architecture and system flow of food delivery apps to determine its weaknesses causing the rise of fake delivery bookings. To achieve this goal, a systematic review of food delivery apps and related published works using the noticing-collecting-thinking process was done. A set of selection criteria was used to identify related works and mobile apps that gave insights to this study. Finally, this paper provides a recommendation on how to solve the problem taking into account the ethical limitations in implementing the recommended solutions.