{'fraction_non_alphanumeric': 0.015317286652078774, 'fraction_numerical': 0.00437636761487965, 'mean_word_length': 4.3882352941176475, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
The JMLA readership survey.

One ought to be cautious when looking at the comments in a survey. There is a natural tendency to give more weight to the written comments than to the dull percentages. Your survey might show that 85% of your clientele think the librarians are wonderful, wise and incredibly talented, but the one guy who complains about how badly he was treated the last time he came in can really spoil your day and dislocate your objectivity.