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Performance improvement of an EMC test laboratory through key measures of quality management system-a case study

The paper describes the significant role of ISO 9000 Certification even for those organisations who offer EMC Services to industry since such Certification provides a benchmark of quality for EMC services. Quality system certification serves as the foundation for quality and business improvements. It discusses the key issues of success for continuous improvement in both quality and business, which depends on how well the quality system has been maintained and measured effectively. The paper also describes how the effectiveness of quality system as per ISO 9001:1994 standards could be measured for performance improvement of an EMC Test Laboratory.