Operations Analyst


Operations Analyst

San Francisco, CA
Full Time
  • Responsibilities

    ZypMedia is looking for a fast learning, energetic and passionate individual to join operations analytics team. The operations Analytics team is the most essential team at Zypmedia - directly responsible for all revenue delivery, margin improvement and most importantly for maintaining high client satisfaction. The team's importance makes the Operations Analyst role one of the most important positions at ZypMedia - this role is not only directly responsible for running the core part of the business, but also for shaping the future of the company. This is a unique position where you will get the first-hand experience in scaling a business from the ground up. This position requires a self-starter who is not afraid of taking responsibility and taking projects to completion with minimal guidance. Curiosity, problem-solving skills, and eagerness to learn new things and be a driving force are all necessary to succeed in this position.

    In this role you will:

    • Manage Revenue Delivery

      • Optimize campaigns to ensure full delivery
      • Maintain high client satisfaction by beating campaign objectives and KPIs
      • Present analysis of various components of campaigns - high level or granular to key stakeholders - internal and external
    • Maintain and Improve Analytical Infrastructure

      • Improve existing analytics infrastructure - tools and techniques
      • Own, maintain and improve several business processes to improve team efficiency
    • Collaborate with the Engineering team

      • Provide feedback on existing products
      • Identify bugs and collaborate with engineering team to test and resolve
      • Identify new features that will help improve the overall efficiency of the team
    • Collaborate with Campaign Management, Media Strategy and Account Management teams

      • Provide analytical support to account management and sales team for client calls and issues
      • Enable campaign management to improve workflow by providing suggestions for improvement
      • Enhance the quality of media strategy team's output by providing analytical support
      • Deeply understand “how things work” so there is end to end transparency from impression to report
      • Assist in key account management as necessary


    • You have 1-3 years of hands-on analytical experience, preferably within ad operations & Account Management at an ad tech company
      • You are an expert with MS Excel (pivot tables, complex functions; VBA preferred)
      • Foundational knowledge of SQL and relates data query tools
      • Strong analytical skills and ability to make fast decisions with limited and noisy data
      • You are an excellent communicator, including written, oral and presentation skills. Able to communicate and present information in a clear way to a diverse audience.
      • You have a high degree of ownership and integrity.
      • You are curious and have a passion to learn new things
      • BS/ BA in an analytical field (science, math, engineering, finance, etc.)