Application Deadline

Apply By Oct 23rd, 2019


$15.05 per Hour   Calculate


Commerce City, CO




Not Specified

Minimum Education

Some College

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library


Job Description

Job title:  Concierge:  part customer service, part technology troubleshooting, part product promotion

Business Unit:  Branch Services

Pay range:  $15.05 per hour

Job Type:  Full-time, non-exempt; benefited

*Spanish speaking candidates are highly desired for this position*

Job description:  

You’re the essence of the customer’s experience at the library. You greet people with a smile and welcome them into our library. You enrich people’s lives through meaningful dialogue about our products and services. You earn trust by being knowledgeable about our products and making recommendations that connect with the customer.  You help our library customers find the fuel and the spark to unlimited ideas and opportunities. 


Who you are:

  • You are warm and friendly, and you just like helping people.
  • You’re outgoing – you love letting people know what’s new and happening.
  • You’re a team player who thinks quickly on your feet.
  • You inspire fun in the people around you.

A position you’ll love:

  • You warmly welcome customers into our library and ensure a great experience and a fond farewell.
  • Out on the floor and in the stacks, you provide an amazing library experience to each and every customer by helping them find the book they want or assisting them with self-checkout services.
  • You take pride in our library, ensuring it is clean and tidy and the displays are refreshed and looking beautiful.
  • You are an explorer of great conversations, talking to our library customers about the promotions, programs and services available at the library.
  • You love meeting and inspiring new people. You enjoy talking about and offering meaningful recommendations of the latest books, movies and music.
  • You orchestrate the opening and closing of the library; when we open our doors, the branch is clean and tidy and we are ready for the day’s adventure.
  • You look after our experience zones, ensuring they are stocked, clean and tidy and ready to provide a positive and memorable experience for our customers. This may include coordination of any video feed display, special feature maintenance, floral service or any other interactive components to the zone.
  • You are comfortable with computers; you can help our library customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
  • You are the knowledgeable trainer on our copy center and technology throughout the library.
  • You are a genius at understanding the needs of the library customers and connecting them to the right person at the right time.
  • You’re a pro when it comes to cash management – counting cash and reconciling cash balances comes naturally to you.
  • You are there to lend a hand if needed for programs and promotions.
  • You have great ideas to share on district committees.
  • You are a lifelong learner, enjoying your journey of professional development.
  • You are the person the library customer recognizes and seeks out to say hello. You are the go-to person to help them over the phone, at the drive-up window, or on the floor.
  • You answer phones, reserve meeting rooms for patrons, and identify collection needs based on customer comments.

Additional Info & Requirements

Your job will involve your being “on the move” in our libraries:You will stand, walk, crouch, stoop, squat, twist, climb, push/pull up to 50 pounds, and lift up to 25 pounds.

Expect evening and weekend shifts as part of your schedule.


Please submit a cover letter and resume for this posting.

The Community

We are guided by these shared values:

Compassion for our customers and each other

Passion for our product

Eagerness to learn

Everyone is creative

Optimistic attitude – we believe that anything is possible


HR Info

If you are interested in joining our team please visit the Job Center on our website and apply online: 

Posted Oct 2, 2019