FRITZ!Box 7490 Service - Knowledge Base

FRITZ!Box 7490 Service

Answering machine does not record any messages

Although the "Record messages" mode is enabled for the FRITZ!Box's answering machine, the answering machine does not record any messages. Callers cannot leave any messages and hear the greeting "Hello. No one is available to answer your call at the moment. Please call again later", for example. The message "TAM memory full!" is displayed on the FRITZ!Fon.





1 Deleting messages

  1. Delete old messages. If you have activated automatic e-mail forwarding, you can also have the answering machine delete the messages automatically after forwarding them via email.

2 Switching the telephone off and on again

The following steps are only necessary if you are using a FRITZ!Fon:

  1. Switch the telephone off by holding down the end call key (red handset) and then switch it on again.

3 Connecting a USB storage device to the FRITZ!Box and configuring it


Connecting a USB storage device to the FRITZ!Box

  1. Connect the USB storage device to a USB port on the FRITZ!Box.


Configuring the USB storage device to recording messages

  3. Select the answering machine you want to configure.
  4. Click the "Settings" button.
  5. Click "Additional Settings".
  6. Enable the option "Use USB storage medium to increase recording capacity" in the "Messages" section. If you cannot enable this option, disable the USB remote connection:
    1. Click "USB Devices" in the "Home Network" menu.
    2. Click on the "USB Remote Connection" tab. If the tab is not displayed, enable the Advanced View.
    3. Disable the "USB storage media" option.
    4. Click "Apply" to save the settings.
  7. Click "OK" to save the settings.

4 Testing a different USB storage device

The USB storage device may be defective or incorrectly formatted:

  1. Connect a different USB storage device, preferably a USB memory stick, to the FRITZ!Box.