Complexity in learning: Best practices for the future of work


Today’s high performing organizations know that the world of learning has undergone tremendous change, and they need to put employees at the center.

Employees require a lifetime of continuous learning to keep pace with change.
An innovative approach to learning can help tackle the workforce skills gap, retain talent, increase performance and improve productivity.

Organizations need to create a learning culture and environment that welcomes knowledge seeking and employee self-improvement. The next generation of learning technology expands access, personalizes experiences, offers actionable insight and helps track how learning affects business outcomes.

Learning leaders must work together and share the same vision to successfully engage and prepare their employees for the future of work. Here are five best practices we view as critical for successfully overcoming the challenges and complexity within learning today:

  1. Take advantage of new learning platforms. Standardizing on a single LMS is not the only option to address learning complexity. Having multiple systems is fine, even preferable, provided they can be accessed through a single platform. What’s important is to implement a multi-platform, agile methodology where the learner’s experience is the focus.
  2. Meet learners where they are at. Employees do not have as much time as they would like for formal learning, informal “in-the-flow” work learning is necessary for training and development.
  3. Embrace evolving workforce demographics. To address learning diversity, investing in next generation learning technology and fresh approaches includes mobile learning tools and personalize learning paths needed to improve performance and retain talent.
  4. Up-skill for the future of work. Closing the skills gap requires prioritizing learning development programs that empower employees to seek new skills that meet evolving business needs.
  5. Ensure employees remain relevant in the digital workplace. Employees need to build comprehensive skill sets that are applicable to a variety of roles that will eventually be in high demand with the adoption of automation, robotics and artificial intelligence.

In today’s changing world of work, employees need access to anytime, anywhere learning that’s relevant and meaningful to their development. An active learning community encourages employees to become insight experts and share actionable knowledge that enhances organizational intelligence.

It is time to pursue an innovative approach to learning and to take full advantage of next generation learning technology that prepares employees for change, aligns with business goals and connects a global workforce to deliver performance that accelerates growth.

Skip Marshall is the Human Capital Management Technology Leader for DXC Technology, where he is responsible for HCM product strategy and solution architecture. Skip has extensive design, development and deployment experience in instructional programs, enterprise talent management initiatives and the technology infrastructure to support them. He specializes in designing technology solutions to address complex business issues within the HCM space.

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