A: A quality virtual phone answering service will build a client profile pop up specific to your company that will appear on the virtual receptionist’s computer screen when a call comes in for you. The profile provides answering instructions, scripts, links to various websites, and other pertinent information for the receptionist to relay to the caller. Then if the caller wants to talk with the owner, the receptionist places the caller on hold and tries to contact the owner on one of the phone numbers listed to reach the owner.