Share911 Help Center

How to turn on Emergency Bypass for Share911 text messages on iPhone

Many people have their mobile device silenced during their workday. Share911 delivers critical emergency alerts via text message so if your mobile device is silenced or on vibrate, you may not hear or notice the alert. 

Luckily, Apple recently introduced a feature called "Emergency Bypass" which solves this problem. Your iPhone software is iOS 10 or higher in order to use Emergency Bypass.

You should already have saved the number that you receive your Share911 text alerts as a contact on your phone and named it Share911. You should also assign a unique (and loud) Text Tone (not ringtone) to that contact in order to ensure that you know when an emergency is happening where you work!

Once that is done and you have a contact called Share911 on your phone, follow these steps to enable Emergency Bypass:

  1. Launch Contacts from your Home screen.
  2. Tap on the Share911 contact you want on Emergency Bypass.
  3. Tap Edit.
  4. Tap Text Tone

  5. Tap the Emergency Bypass switch. The switch should be green when it's enabled.
  6. Tap Done
  7. Tap Done again

Watch a brief video showing you these steps

  1. Important Safety Note: During an actual emergency, you may decide that it is best for your phone to no longer make a sound after you receive the initial alert. To disable Emergency Bypass, follow the same steps but turn the Emergency Bypass switch off.

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