Job Description

*National Jewish Health - Main Campus · Patient Admission Call Center
Denver, CO
Full Time (40 hours per week), Day Shift, 8a-5p
Posted 05/03/2019
Req # 12328

Position Summary    

Provides strategic leadership and direction to all administrative facets of the patient front-end experience, ensuring optimal patient access, registration, patient scheduling, physician scheduling, insurance verification and authorization.  Directly participates as a member of the clinic leadership team, ensuring that clinic operations are optimized for the patients, the physicians and the institution.

Essential Duties    

  1. Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency:  recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.  Establishes and monitors staff safety and regulatory compliance.
  3. Directs and oversees the management of Clinical Administrative Service functions, ensuring that all services are effective, cohesive, and consistent with the needs and objectives of the patients, the physicians and the institution as a whole. 
  4. Directs the Institution’s patient access center, ensuring that patients can easily access the institution by providing quality service, accurate, timely scheduling and effective resolution of calls and other forms of contact. Ensures that the access center meets the institutional customer service metrics for quality and service.
  5. Directs the Institution’s National Second Opinion Practice and VIP programs ensuring that high-profile patients and patients from across the country receive effective, highly coordinated access and scheduling services in a consolidated time frame within a high-touch environment.
  6. Directs the physician scheduling function.  Provides strategic direction and oversight to the physician scheduling process; Works with physician leadership to improve physician satisfaction and the financial and operational effectiveness of physician scheduling. Ensures effective, optimal and timely schedule builds to balance physician needs and patient access requirements.  
  7. Directs the admissions, registration and insurance verification and authorization functions. Ensures accurate registration and timely discharge. Provides strategic direction and leadership to the front-end of the revenue cycle, maximizing the effectiveness of the revenue cycle. Works as a strategic partner with the patient business office, financial counseling and contracting to minimize write-offs and to maximize the Institution’s ability to collect patient accounts.
  8. Directs ancillary scheduling ensuring the schedules are built effectively to maximize the efficiency and effectiveness of ancillary operations. Provides strategic direction and leadership to ancillary departments to help ancillary directors understand and optimize scheduling effectiveness.
  9. Provides strategic direction and oversight to the administrative aspects of the Institution’s clinical strategic partnerships. Helps ensure that the unique National Jewish patient experience is closely replicated at offsite locations, locally and nationally and that patient administrative services are closely coordinated across the full spectrum of the patient experience. 


  2. Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team, aligns vision with shared values, manages change and encourages innovation.  
  4. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
  7. Drive for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
  10. Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.

Supervisory or Managerial Responsibility    

Manages 50-100 employees


Some travel required to off-site locations.

Core Values    


Minimum Qualifications


Bachelor’s degree required.  Master's degree in business management, healthcare administration or related field, preferred.

Work Experience    

A minimum of 10 years of progressive experience leading admissions and outpatient scheduling for a hospital with a large inpatient or outpatient physician clinic required.

Special Training, Certification or Licensure    


Application Instructions


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