To assist the specialist, ensure you add any background medical history to your Maple medical records – this includes any medical conditions, medications, surgeries or allergies.

If you're providing any photos, they'll need to be high quality:

  • The photo should be clear, and well-focused
  • Take a close up photo at 10cm away and an overview at 30cm away
  • Use either fluorescent lighting or natural sunlight to improve contrast
  • Show the entire area that is involved, not just a small part
  • Take pictures against a solid white, or off--white background
  • For hands and feet, take pictures of both the top and the bottom
  • Include a ruler or coin in the photo so the doctor can measure size

Lastly, be sure to upload a picture of valid ID if a prescription is needed. This is legally required before the specialist can write you a prescription.

If you have any questions, you can message us any time at

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