When joining is not enough

When joining is not enough

Australian Journal of Emergency Management

Emergency services volunteers and the intention to remain

Volunteer turnover is a continuous concern for emergency services organisations. Using a psychological contract perspective, this paper examines how meeting the initial expectations of volunteers when they join an emergency service is related to the volunteer’s intention to remain with that service. A survey was undertaken by 539 emergency services volunteers in Western Australia after volunteering for about a year. The survey included questions about reasons why volunteers joined the service, activities they expected to undertake as a volunteer, their evaluation of the volunteering experiences in the first year and their intent to stay. 

Source: Kragt, D., Dunlop, P., Gagné, M.,  Holtrop, D., and Luksyte, A. (2018). AJEM, read more here.

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