A live chat is among the many ways of communication offered by some web hosting suppliers as a part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or technical support. This method of communication is faster in comparison to a support ticket and it makes it much more unlikely to misunderstand or misspell anything as compared to a call with a representative. What's more, when the trouble that you have needs some time to be examined and dealt with, you can do something else meanwhile instead of just waiting, as you'd have to do when you call. You can also use a live chat assistance service completely free provided that you have web access even if your hosting provider is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Shared Web Hosting

As a part of the support services that we offer for our Linux shared web hosting plans, you will find live chat support that is online all the time, even on holidays. You're able to contact us regardless if you already have an account or not, as we will help you with nearly anything, ranging from supplying you with common information regarding our services if you are not a customer yet and you are interested in purchasing one of the plans, to helping you with creating an email account in an email client. Some issues are more complex and time-consuming, which means that you will have to use the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, so that if you have any kind of questions about our Linux semi-dedicated plans, you can talk with our customer support team at any moment no matter if you've already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and problems, yet we can help you with a lot of technical questions too. We can help you pick the optimal package for your sites if you don't have an account yet, we can reply all the billing questions or concerns you have or we can assist you with setting up your new e-mail address on your PC or smart phone - all the aforementioned will be done timely since our live chat service is accessible all day, every day. Every time you need assistance, you're able to talk to a representative and save a lot of time.