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Frequently Asked Questions

Looking for answers? We’ve got them right here! Below is a list of our most frequently asked questions. If there isn’t an answer to a question you may have, feel free to contact us.

How often should I test my system?2018-11-01T04:06:06+00:00

You should test your system monthly. Please refer to your owner’s manual for instructions.

In the event of a power outage, will the system still work?2018-11-01T04:05:44+00:00

Yes, the back up power supply will keep the home protected for up to 24 hours.

If I have an emergency, who should I call first?2018-11-01T04:05:26+00:00

Always call 911 first in the event of an emergency. If you cannot make the call, press the appropriate panic buttons, and BSG will contact the necessary authorities for you.

Can Builder Systems Group turn my system off remotely?2018-11-01T04:05:04+00:00

No, the system operates as an independent unit and can only be turned off at the premise

Can I have my system transferred if we move?2018-11-01T04:04:46+00:00

We do have programs to move your service if you move into another home. Please contact our Customer Service Department.

What does ‘no AC’ mean on my keypad?2018-11-01T04:04:27+00:00

This means that the alarm system has lost power (electricity). Please check the outlet that the transformer is plugged into to see if it is operational. (You might just have a circuit breaker that needs to be reset.) If the outlet is working properly a service call is needed.

Why is my system not communicating with the station?2018-11-01T04:04:07+00:00

There could be several reasons for the system not being able to communicate. Problems with your phone service, malfunction of the system, etc. Please contact us so that we can evaluate the problem for you.

How do I completely power down my alarm?2018-11-01T04:03:46+00:00

This method should only be used as a final alternative for disarming a system and clearing the problem. The battery that is located in the box in one of your closets must be unplugged (take both terminals off of the battery). You must then also remove the transformer that is plugged into one of your electrical outlets.

Why is my keypad showing ‘Not ready?’2018-11-01T04:03:25+00:00

The system is telling you that one of your zones is open. You might have movement in front of a motion detector or one of your doors / windows might not be completely closed. If your alarm recently went off then the system needs to be cleared and then it will be ready to arm.

What if my system is not working right?2018-11-01T04:03:04+00:00

One of our trained customer service representatives might be able to solve your problem right over the phone. Please call customer service for assistance.

How do I make changes to my emergency contact list?2019-02-25T21:59:08+00:00

Please call our Central Station and they can assist you 1-866-427-4967.


San Antonio: 210-877-1222 | Austin: 512-213-4494

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