PayProtect FAQ's





2. Are there any fees involved in PayProtect?

Fees apply for buyers and sellers, read article here for more info

3. As a buyer, when should I be releasing the funds to the seller?



4. As a seller, when should I be handing the keys to the buyer?

The benefit of PayProtect is that you can be comfortable giving the buyer possession of the car as soon as the funds are in the PayProtect account. The funds cannot be returned to the Buyer without your consent. 

5. Can I make more than 1 payment for the same item? 

You can only make one transaction per item. You cannot make two separate payments. Example: If the car's advertised sale price is $10,000, you need to pay $10,000 in one transaction, you cannot split the payment in to 2 or 3 payments, e.g. $5000 and $5000 to make up the whole amount. 

6. How can I get a refund (buyer)?

While funds are still in the PayProtect holding account, you can request a full refund (which the seller can then approve) to release the funds back to you. You will receive the full amount you paid including any transaction fees and card fees. We cannot issue a refund without the seller's approval.


Please call our customer service team on 13 72 53 or email us at if you have any queries.



8. How long will it take to receive my payment


9. Where are payments held?


10. Will you share my bank details with the person I’m transacting with?

No. All customer bank details are secured and encrypted.

11. I would like to place a deposit on a car. Can I do this through PayProtect?


12. I am a seller who has sold my car to a buyer via PayProtect.  Why haven’t I received my payment from PayProtect yet?


13.What is the procedure if I pay into PayProtect and then decide not to buy the car?

If you have paid into PayProtect, and change your mind about the car, you can request and then receive a full refund as long as you have not taken possession of the vehicle. 

14. Why do I need to provide ID to PayProtect?




15. Will funds paid by credit card be treated as a cash advance?

Credit card payments made to PayProtect are considered an online card payment by most banks. The cash advance feature generally only applies when the credit card is used to withdraw funds from an ATM or over the counter at the bank. However we recommend you check with your bank for more information. If using BPAY with your credit card, we recommend contacting your bank to check for additional fees/interest.

16. Do you accept travel cards? 

For security reasons, travel cards are not accepted for PayProtect payments.


17. Why can't I start a PayProtect transaction?

We are making way for some exciting updates so we have decided to temporarily disable PayProtect. Existing transactions will be able to proceed however we are not allowing new transactions at this time.

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