Article ID : 00144925 / Last Modified : 11/04/2018


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Follow these steps to troubleshoot why the camera or camcorder remote control is not working.

IMPORTANT: Some camcorders do not have remote control capability. For model-specific information regarding whether your Sony camera or camcorder is compatible with a remote control, refer to the operating instructions supplied with the product.

  1. Ensure the camera or camcorder is turned on.
  3. Ensure you have inserted fresh batteries into the remote control.


  6. If the issue is still unresolved, follow the steps below to reset the remote control:
    1. Remove the batteries from the remote control.
    3. Reinsert the batteries into the remote control.

If the issue is still unresolved, service may be required.