Improving the Candidate Experience: Job Applicant Black Hole, Solved!

A multinational, publicly-held corporation headquartered in New York City, ranked one of the largest independent software corporations in the world, reporting over $4B in revenue for 2016.

In a year, this client receives an average of 100,000 applications, of which only 12% were being reviewed. Because the majority of applications received are not relevant to the roles being applied for, the Talent Acquisition team did not review most of them, because they viewed the activity as time wasted and siphoned away from finding qualified candidates to fill the roles.

Thousands of applicants annually were being ignored, creating a bad candidate experience, and detracting from the brand we strive to embody. We were unable to fully realise the ROI on marketing investments. To close the proverbial black hole and improve the client’s candidate experience, AGS determined every candidate who applied for a role needed to receive a timely response, either by email or phone.

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