Frequently Asked Questions

You can find answers to most questions on our accommodation page. If you have a further query then please feel free to call us on 01284 728136 or send us a message via our contact form.

What do I need to bring with me?

If staying in a MegaPod, please bring everything as though you were camping

If staying in The Woodland Lodge or The Cedar Lodge, duvets and pillows are provided. Please bring a duvet cover for a double bed and two singles (if using the bunk beds), towels and BBQ coals

If staying in Pod Hollow, please bring BBQ coals only, everything else provided!

How many people can you fit in the accommodation?

Each MegaPod can sleep up to four; ideally two adults and 2 children. The Woodland Lodge can sleep 2 adults in a double bed and 2 people in bunk beds. The Cedar Lodge can sleep 2 adults only, whilst Pod Hollow can sleep 4 in 2 King-sized beds.

Do the accommodations have electricity?

Yes, they all have electrical points and lighting.

Are they insulated?

Yes, each pod is insulated with sheep’s wool and double glazed, making it cool in Summer and warm in Winter.

Can you cook in them?

They all have a  microwave, toaster and kettle and the MegaPods have a brick-built BBQ. The Woodland Lodge has an electric hob and The Cedar Lodge has an electric hob and an oven. Pod Hollow has a fully fitted kitchen with a dishwasher and freezer.

Are they secure?

The pods have double glazed doors secured with a mortice lock.

Are beds included in the MegaPods?

Each pod has a double bed and a sofa-bed suitable for two.

Is there parking?

Yes, there is parking for one car per Pod in the car park.  Please note you are unable to park outside your pod as this would detract from the Woodland Experience. Please contact us if you need more than one parking space and we may be able to help! The Woodland Lodge and The Cedar Lodge have parking directly outside, for ease of unloading. Pod Hollow has its own separate parking for 2 cars.

Where did the accommodation come from?

Our pods are manufactured to a very high standard from either Cumbria or North Yorkshire. The Lodges and Pod Hollow were hand-built on-site.

Is smoking permitted?

We do not allow smoking inside our pods, however, smoking outside the pods is permitted as long as an ash-tray is used and “butts” are not discarded on the forest floor.

What time can we check-in and when do we need to check out?

Check-in is from 3 pm on your day of arrival. If you are looking for an earlier arrival then please let us know. This can be arranged for a fee of £10 subject to availability.

Check-out is by 10 am on your day of departure, although a late check-out can be arranged for a fee of £10 subject to availability.

What is your address?

West Stow Pods
Ingham Road
West Stow
Bury St Edmunds
IP28 6EX


What is your refund policy?

We try to be as fair and understanding as possible and give refunds minus a small handling charge providing we can rebook. Please see our terms and conditions for details.

How many units do you have?

We have four MegaPods well-spaced within our woodland copse; two Woodland Lodges and Pod Hollow, our Hobbit-Inspired accommodation.

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