Month: October 2014

Avoiding the Inadequate Internet Service Post-Move Growing Pain

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So, you found your office space. You move in. After all the furniture is in place, you sit down in front of your computer to try to get online, only to find that the internet service is not available or that it is very slow. What could be happening? How could this issue have been avoided?

Similar to the phone service, your internet service provider will need ample notice of your intent to move, the future address, and the move date as well as your company’s specific internet needs at the new location in order to ensure the internet service is activated once you move in and is adequate to meet the demands of your business operations.

An optimally running internet service would be contingent on at least two things:

  • The capacity of the internet line servicing your specific location.
  • The actual amount of traffic the internet line handles at any given moment due to the number of other organizations or entities sharing that line.

Hence, when in contact with the internet service provider, it is important to find out the maximum amount of traffic the internet line servicing your new location can handle as well as the maximum amount of traffic the line has handled within the last six months. Compare the difference with the maximum amount of traffic your organization could potentially put on that line. If your organization’s internet service demand is greater than the resulting difference of the above, then you may want to request that either a separate dedicated internet line be installed for your business’ use only or that fiber-optic communication lines (which are capable of transmitting over 100,000 terabits of information) be scheduled for installation in the area of your new location.

Using the above suggestions, the chance of having a bogged-down internet system inhibiting your business operations can be avoided.


Avoiding the Inadequate Phone Service Post-Move Growing Pain

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If there is one thing a business does not need after moving into a new office space, it is an inactive or inadequate phone service.

The lack of a phone service could mean one of two things:

  1. The phone lines at the new location have not been activated, a result of either
    1. the phone service provider not being aware of your intent to move (which, believe it or not, is quite often the case),
    2. extenuating circumstances rendering the existing phone lines to be temporarily inoperative , or
    3. the lines simply do not exist
  2. The existing phone lines do not have enough capacity to meet your particular business needs

Regardless of the reason, ensuring your new office space has adequate phone service upon move-in requires adding the following to your pre-moving plans:

Have either a member of your organization or a representative of your third party Office Move Management Team contact the local phone service provider to inform them of the following:

  1. Your intent to occupy a new location,
  2. The future address,
  3. The move date, and
  4. Any specific phone service needs that will be required on your new site (e.g. phone lines must accommodate an additional number of phones for new staff members joining after the move date).

We typically recommend that the above be done at least two months prior to your move-in date. That way, your phone service provider has enough time to either ensure the phone lines servicing the new site exist and are adequate to meet your business needs, or, if necessary, schedule a technician(s) to install extra lines and ensure they are activated on your move date. It will also give you an opportunity to reconfirm the scheduling of phone service activity one month and then two weeks prior to your move date.

So, avoid the aggravation. Making sure adequate phone service is activated when you need it is just one more step towards minimizing disruption to your business operations and maximizing the opportunity for your business’ success.