Séminaire KTO-GREDEG-OFCE - Tobias Kretschmer (LMU Munich)

"Organizational Resources and Learning from Ambiguous Performance Feedback"
Quand ? Le 19-05-2016,
de 14:00 à 15:30
Où ? Salle Picasso
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Tobias Kretschmer

(Munich School of Management, LMU Munich)


Séminaire joint KTO-GREDEG-OFCE


Abstract: Because performance feedback is often ambiguous about the causes of success and failure, research on organizational learning claims that ambiguous feedback rewards slower adaptation, allowing for better identification and development of superior actions. However, slower adaptation might not always be beneficial or possible. Specifically, the endowment with different types of resources influences when and how firms respond to performance feedback. We examine how organizational resources influence the potential benefits as well as the ability of firms to engage in slower adaptation. We propose that product-market resources diminish ambiguity about market responses, reducing the value of slower adaptation and thus making firms more responsive to performance feedback. Conversely, technological resources improve operational reliability but do not reduce feedback ambiguity. Rather, they require slower adaptation to prevent changing away from potentially superior actions. Financial resources buffer organizations and thereby enable slower adaptation, reducing responsiveness to performance feedback. Finally, industry experience helps organizations interpret feedback and decrease ambiguity, allowing for more rapid adaptation. Using a panel of video game publishers over a period of 26 years, we find support for our hypotheses. Our results contribute to research on organizational learning from performance feedback and to the literature on the role of causal ambiguity in organizational decision-making.


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