Customer Support

You can count on Koehlinger-Kruse to provide the best possible customer service at all times. It is a commonly held perception that a local company always provides better service because of the close ties the company has with the community. We believe that perception is correct based on the positive feedback we get from many of our customers and friends. Scroll down for useful support information such as answers to frequently asked questions and user documentation on our various systems.

Frequently asked questions

How long does it take to install a home security system and will it make a mess?

It usually takes from 4 to 8 hours to install a residential alarm system, depending on the number of sensors being installed and whether the sensors are wired or wireless. Usually, the only "mess" related to installation is a little dust from drilling into wood or drywall, which is necessary to attach certain system hardware to walls, etc. This is completely removed by our technicians, so all you are left with is a new security system.

What types of events can a security system detect?

Entry through a door or window, motion, glass breakage, smoke/fire, electrical power failure, water, temperature.

What happens when an alarm is triggered?

The system response to an alarm depends on the alarm type. If the alarm indicates a break in, smoke/fire, or a panic alarm initiated by the homeowner, the system will start a loud siren to scare intruders or wake anyone that is sleeping to the presence of smoke. For all other alarm types, the keypad will "beep" or "buzz" and information about the alarm will be displayed on the the display panel. If the system is being monitored by our service, the system sends a signal to the monitoring center. If the alarm indicates a break in, fire, or panic alarm, the operator immediately calls the appropriate authorities. For any type of alarm, the operator will attempt to contact people indicated on a call list, which is specified by the homeowner.

What do the police do if there is an alarm and no one is home?

Whether the homeowner is home or not, the police will do a perimeter check of the home and check for signs of forced entry. If they find an open door or window, they will attempt to enter the home and check the interior.

What types of things can cause a false alarm?

False alarms are usually caused by unexpected environmental factors that interfere with a system sensors, which include but are not limited to:

  • Dirty sensors.
  • Movement of home decorations due to airflow.
  • An insect crawling over or into a sensor.
  • Swelling or shrinking of a door, door frame, window, or window frame.
  • Water leaking into a sensor.
  • Excessive smoke from burning food while cooking.

System User Instructions

Below you can find technical information for our most popular systems. The quick reference provides instructions for the most common system tasks. For more detailed information, consult the manufacturer's user manual. You need to have the Adobe Reader © installed to view the documents. Refer to the system control pad or use the images below to determine the system model that you have installed. If you have a system component that was installed by Koehlinger-Kruse and is not listed here, give us a call anytime so that we can assist you further.

DSC Model 1832
DSC Model 3000
DSC Model 1550
Silent Knight Model 5820