The Customer Success Newsletter
This week we classify our churn, sift through a ton of SaaS data, check out our org structures, and answer what CS Ops does here
All churn is bad, but some churn is worse than other churn.  Lincoln Murphy of Sixteen Venture's Churn Classification system will help us understand churn and avoid it in the future.

Is growth an inevitable outcome of the SaaS model? Of course not. But what does data tell us about companies that are making it so? Read on as Patrick Campbell of Profitwell (via Chargebee) digs into some deep, deep SaaS data.

The right organizational structure for your customer success organization depends often on the type and stage of your company.  Dominique Levin of Winning by Design visualizes the different org structures you may see in Success.
It's the new, hot role in CS, but what exactly is CS Ops?  Danie Zaika of Skilljar gives us a quick rundown on the areas it covers.

In Other News:  What is a deepfake and why are they potentially problematic?