Smart Entry FAQs

What devices are supported?

SecurGuard is compatible with iOS devices that have Bluetooth 4.0 LE hardware and running iOS 7.0 or later (iPhone 4S or newer, iPod Touch 5G or newer, iPad 3G or newer, iPad minis).

It is also compatible with Android devices that have Bluetooth 4.0 hardware and running Kit Kat (4.4) version of the Android operating system (including Samsung Galaxy S4 or newer, HTC One or newer, and several more).

*With the iPhone application, when the user is not actively using the app, the system moves it to the background state. For many apps, the background state is just a brief stop on the way to the app being suspended. Suspending apps is a way of improving battery life. It also allows the system to devote important system resources to the new foreground app that has drawn the user’s attention. Because of this, once you open the application, over time and as you open more apps, the app will become suspended and need to be re-launched.

Is the app free?

Yes, the app is free.

What do the different colored lights mean on the storage unit button?

  • Red. Locked.
  • Green. Unlocked.
  • No Light. Sleeping.

How secure is Bluetooth?

SecurGuard Access works using Bluetooth 4.0 which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure so hackers can't access your storage unit. 

In addition to standard Bluetooth encryption, SecurGuard employs the latest in PKI technology and uses cryptographic key exchange protocol to keep your unit secure.

Can I use the SecurGuard Access app while using another Bluetooth device like headphones?

Yes, Bluetooth 4.0 allows multitasking.

Can my fob be the primary method I use to access my storage unit?