Ping An Technology Rolls Out AI Customer Service with Huawei SD-WAN Solution

Huawei Logo

At the Huawei Global Analyst Summit 2018, Ping An Technology, a technology company, has leveraged the Huawei SD-WAN solution to quickly roll out the AI customer service.

With this new AI customer service, Ping An Technology can provide users with ultimate experience in insurance services by ensuring services are secure, reliable, efficient, and convenient, as well as being available anytime and anywhere. This is an important practice in the cooperation between Ping An Technology and Huawei in Intent-Driven Network (IDN). It will lay a solid foundation for further joint innovation between the two parties, promote the implementation of the Ping An Technology’s cloud strategy, and accelerate the digital transformation of the financial industry.

In the Internet Plus era, Ping An is the first in the industry to launch AI customer service. By matching information from biometric authentication technologies, such as face recognition and voiceprint, with Big Data, they can remotely verify customer identity information and achieve online all-in-one service processing. The introduction of the AI customer service thoroughly solves the pain points of traditional insurance services, such as slow authentication and claim settlement, greatly improving the insurance service experience for users. However, the existing branch networks bandwidth (2 Mbit/s-4 Mbit/s) is far from enough, meaning that AI customer service cannot be deployed on the existing network. In addition, provisioning MPLS takes a long time, severely affecting the efficiency of provisioning AI customer services. With the fast development of AI customer service in the whole country, Ping An requires quickly delivering the network. As such, it is in urgent need of an economic, efficient, and intelligent leased line interconnection solution. As the platform service provider for Ping An Group, Ping An Technology is responsible for upgrading networks throughout China to support AI customer service.

Huawei SD-WAN features hybrid WAN, zero touch provisioning (ZTP), application-based intelligent traffic steering, visualized and centralized O&M, and ecosystem openness. These features led Ping An Technology to select Huawei SD-WAN as the cooperation solution. In the first phase, the solution has delivered 200 branches, greatly reduced leased line costs for Ping An Technology, and improved O&M efficiency. In addition, it provides optimal link assurance and optimal experience for the AI customer service, shortening the time to issue a bill from two hours to one minute.

William Fang, CTO of Ping An Technology, highly praised the performance of Huawei SD-WAN solution. He said: “This SD-WAN cooperation with Huawei based on IDN joint innovation will empower Ping An Technology to build a strong leased line interconnection infrastructure network and promote the implementation of Ping An Technology’s cloud strategy.”

Wang Shaosen, General Manager of Huawei Enterprise Gateway Domain, said: “We are delighted to be providing the SD-WAN leased line interconnection solution for Ping An’s AI customer service. Huawei always focuses on the network requirements of enterprise development and will build a smart, simplified, open, and secure digital network platform for enterprises through continuous innovation, helping customers achieve business success.”

Huawei enterprise network products and solutions have been widely used in more than 100 countries and regions, accelerating enterprises’ digital transformation based on Smart Connection of Everything. To date, 197 of the Fortune Global 500 companies and 45 of the top 100 enterprises have partnered with Huawei in digital transformation.

Telecomdrive Bureau