My mailbox was damaged by city snowplows. Who will repair it?
If the city was responsible for mailbox damage, call Public Works at 815-838-0549, option 8, to submit a service request. If it is determined by Public Works that the damage is a result of the plow or blade coming into direct contact with your mailbox, you will have the following options:
  1. Public Works will repair it.
  2. If it is not reparable, we will replace it with a 4x4 post and standard metal mailbox in your choice of black or white.
  3. You can repair it or replace it yourself. The city will reimburse you up to $30 for materials. A receipt must be submitted to Public Works.

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2. My yard was damaged by city snowplows. Who will repair it?
3. My mailbox was damaged by city snowplows. Who will repair it?
4. How does the city decide when snow / ice removal is needed?
5. Why does the city have an overnight parking ban on all streets?
6. Why does the plow push snow into my driveway?
7. Can I push the snow from my driveway into the street?
8. Who is responsible for clearing the snow 3 feet around the fire hydrant?
9. How do I report a pothole on my street?
10. When will my street be swept?
11. I have a dead animal on my street. Who picks it up?
12. What do I do if my streetlight is out?
13. When will my tree be trimmed?
14. What is Lockport’s tree policy?
15. I had a tree removed. When will it be replaced?
16. When does the city plant sod, and when do they use black dirt and seed?
17. I have a loose or hanging tree limb. What do I do?
18. What do I do about leaf pickup?
19. There is water in my basement. What should I do?
20. There was a water main break on my street, and my yard was damaged. When will it be repaired?
21. How do I locate my B-box?
23. Who do I call for sewer issues?
24. I am going to dig in my yard. Do I need to call J.U.L.I.E.?
25. There are different colored flags in my yard. Why are they there, and what do they mean?
26. I am having problems with mosquitoes. Who should I call?
27. Who will handle my branch/brush/yard waste pick up?
28. Where do residents drop off their Reduced Pressure Zone (RPZ) reports?