What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your air conditioner needs repair at your Hilton Head Island home and you’re not sure what to expect. It’s stressful enough to allow an air conditioner repair technician into your home, but then to not know what exactly they’re going to do tends to add even more unnecessary stress. But fear not! Epperson Service Experts is here to update you on the general A/C system repair process so you’ll be informed when an expert A/C system service technician needs to come out to your house.

AC Repair Starts Simple

When the repairman arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound ridiculous, but they need to inspect it to make sure that it’s not simply a thermostat settings error. The technician will confirm the thermostat is set to cool and then lower the temperature to see if that will start up the air conditioning system. A faulty or incorrectly connected wire could be the culprit that’s standing in the way of you and a comfortable home.

If this doesn’t resolve the trouble, the technician may need to look at your circuit breaker box. They might set the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The technician will then likely ask to see the A/C. Like a doctor, the service tech will start their trial and error discovery process. There are several variables that could be the culprit of an AC that isn’t functioning properly, and it’s up the repairman to inspect all the possible sources starting from the most standard issues to the least. This process could take anywhere from five minutes to an hour, possibly longer.

During the air conditioning diagnosis, they will likely check the air filter to confirm it’s not obstructed or in need of replacing. They will inspect your air conditioner’s refrigerant levels, verify the air condenser fan is turning properly, make sure that the size of your air conditioning system is correct for the size of your house, and check the safety controls, wiring, and electronics.

Have answers, will fix

Once the A/C system repairman has found the problem, they should explain all your options. The discussion will typically start with the technician explaining what the issue is, what part (if any) died, how or why it died, and how that part makes your A/C system operate.

The technician will then go into your choices, which will involve swapping out the part and correcting the problem, but may also involve upgrading parts of the air conditioner, the A/C system itself, or your whole heating and cooling system. In certain cases, it may make more sense to invest in an entire new heating and cooling system, specifically if the A/C system is past its prime, or prone to breaking down again and end up with you spending more on A/C system repairs in the end. The technician will explain how much time, effort, and cost it will take to rectify the problem.

The repairman might now explain what could have prevented the problem or part failure and how to keep a future issue. This usually includes seasonal maintenance, which not only helps prevent an air conditioning breakdown, but in most situations also keeps your air conditioner’s warranty valid. Most expert AC repair businesses will offer a yearly maintenance plan so you don’t have to worry about making future HVAC tune-up appointments for your home.

Lastly, they will go over the process for repairing the failed part or fixing the problem. If you determine that air conditioning repair is better for you than buying an upgraded A/C system, the technician will order any parts needed and set up your next appointment to fix the AC. Or, if the necessary part is already available on their vehicle, they will move forward with the air conditioning repair work with your consent.

Keep in mind that throughout Hilton Head Island your HVAC equipment is in good hands with Epperson Service Experts. Our technicians are ACE-certified and have been through extensive background checks so you can feel comfortable with the people we send into your home. If you ever have any questions about your air conditioning system or what to expect with your air conditioning repair, give us a call day or night at 843-619-3781 and we’ll be happy to explain the process.

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