FAQ - Frequently Asked Questions


  1. I placed my order X days ago and when I look up the tracking information it doesn't show a lot of activity.
    It is normal for packages shipped from overseas to see log periods of inactivity on the tracking numbers.  Two most common are delays in updating the tracking information and packages queued waiting to be processed by customs.
  2. The link provided to track my package doesn't seem to provide the right information or no information.
    Our backend processing software tries to match the tracking number with the carrier.  Sometime this process fails to find a match or matches the wrong carrier.  We recommend using 17track to track your order.  Go to 17track, copy and paste the tracking number into the box and click the orange track button.  Scroll down to see the tracking information.  In the lower right corner, there is a checkbox that says target language English.  You can click the box to force it to translate to English.

Payment Methods

  1. Why don't you offer other types of payment methods like Amazon Pay and Shopify Payments?
    Because we sell knives we are not allowed to offer Amazon Payments, Shopify Payments, or Facebook Payments to our customers.  If there is another payment method besides those you would like us to offer, please reach out to us via our contact page.
  2. Do you store my credit card information?
    No. We do not store your payment information nor do we have access to it.  We can only see the last 4 digits of the credit card you provide.