Communication: Building Skills That Build Rapport and Drive Success

Communication: Building Skills That Build Rapport and Drive Success

Target Audience:

Lawyers, paralegals, support staff, and anyone who interacts with others.


This session is designed to enhance verbal and non-verbal communication skills with the specific intent to build trust and foster forward movement of the communication goal. Understanding of personality styles, levels of listening and the impact of stress will be covered.

Session Outcomes:

  • Understand how important building trust is to successful communication
  • Predict blockers to building trust and establish methods for lessening the destructive impact
  • Identify levels of listening and obtain active listening skills
  • Demonstrate positive non-verbal communication proficiencies
  • Explore modes of sensory perception, identify preferred mode and learn how to adapt to others
  • Compare personal communication style with that of others and formulate an individualized plan to build rapport
  • Discover ways to minimize the impact of stress on communication
  • Establish email etiquette guidelines, meeting protocol and one-to-one communication approaches

Session Length: 6 hours

Presenter: Jane Schuette, M.A.

Jane Schuette has been assisting individuals, teams and leaders to achieve personal and organizational success for more than 25 years. A professional educator and coach, Jane works with companies of all sizes in a variety of industries developing leaders and teams in organizations such as Microsoft, American Express, BP, Deutsche Bank, Waste Management, Hill-Rom, Genentech, MacDonald franchise stores, Wrigley, and United Way. She has created and presented seminars to the Department of Homeland Security, US Army Soldier Systems Research Center, US Air Force Air Mobility Command – Travis Air Force Base, US Environmental Protection Agency - Office of Water, Minnesota State Highway Patrol, USNS Mercy, and the US Office of Personal Management.

Jane’s passion is to assist individuals and teams on their professional development journey. With her education in creativity, coupled with her extensive background in helping others understand their personality, behaviors, and emotional intelligence, Jane has become a sought-after facilitator and coach. She believes that everyone has the potential to be innovative, be a contributing team member, and be an influential leader but only after each individual honestly explores his/her personal blockers. Jane views herself as an alchemist; her role is aiding individuals in the transformation to the gold she believes lies within everyone.


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