Article ID : 00028564 / Last Modified : 04/14/2021

There is no sound from the center speaker when playing a DVD.

    If there is no sound coming from the center speaker when playing a DVD, there may be a problem with your connection or there may be an incorrect setting. Follow these steps to try to resolve this issue.

    IMPORTANT: Consult the instruction manual if further information is required to perform any of the steps below.

    1. Make sure the Mute function has not been activated.
    2. Check the volume level to verify the sound is set at an acceptable level.

      IMPORTANT: Make sure the disc is encoded with Surround Sound audio. If not, the audio will be very difficult to hear using a Surround Sound setting. Set the Surround Sound setting to OFF when viewing discs that are not encoded with a Surround Sound signal.

    4. Check the speaker wires to make sure they are properly connected to the A/V receiver.
    5. Perform a test tone function to verify that the speakers are working correctly.


    7. Make sure the correct audio input is selected on the A/V receiver.
    8. Verify there are no headphones connected.
    9. Make sure the Demonstration mode is not active.
    10. Change the ATTENUATE setting.

      NOTE: The procedure to change the Attenuate feature varies by model. Check the instruction manual provided with the system for specific information.

    11. Reset the A/V receiver back to factory specifications.
