A live chat is a real-time method of communication between a hosting supplier's support team and its clients. It's an efficient way to receive some information about the website hosting services or get some issue resolved because you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the low possibility of mistakes any time you exchange information such as usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something else while the agent examines the issue involved. In addition, you're able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone rates that you'll have to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

As part of the support services that we supply for our cloud hosting services, we have live chat support that is online 24/7, even on holidays. You can get in touch with us no matter if you already have an account or not, since we will assist you with almost anything, ranging from supplying you with general information regarding our solutions if you are not a customer yet and you are thinking about acquiring one of the plans, to assisting you with creating an email account in an email client. A part of the problems are more complex and time-consuming, so you'll have to use the ticketing system that is incorporated into the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all our future and active clients. In case you're searching for a new web hosting account, you will be able to chat in real time to one of our agents and get more information about our Linux semi-dedicated hosting so that you can choose the best package for your websites. In the event that you already have an account with us, we'll assist you in a timely manner with general, billing and first-level technicalissues. Although in some instances you'll have to open a support ticket as there are troubles that cannot be resolved on the live chat, we will be able to assist you with various basic jobs, like setting up an e-mail account in an email client or forwarding one domain to another. As a result, you will enjoy quick assistance and you'll save a lot of time.