How can I unblock a card?


You found your lost card and would like to unblock it? That's easily done in the Joyn app.

  1. Tap the icon in the upper left corner.
  2. Select 'My account'. 
  3. Choose 'My cards'.
  4. Locate the card number from the list of blocked cards and tap the plus sign behind it to reactive the card.

Don't have a smartphone?

Send an email to with the following information:

  • The email address of your Joyn account;
  • The card number of the card you want unblocked.