Delayed, Lost or damaged baggage

1. What should I do if my baggage is delayed?

2. What is a PIR reference number?
Property Irregularity Report (PIR) reference number is a unique code which helps Ethiopian to trace the delayed, lost and damaged baggage. It has a combination of ten letters and numbers. Once you file a claim, you can follow your claim status by using your unique PIR number following this link: Click Here

3. What should I do if my baggage is damaged in transit?
Passengers should report any irregularities immediately before leaving the arrival hall on the date of travel to the carrier on which travel was made.

4. Do I have to collect delayed baggage from the airport?
You will be advised this information when you make your claim as the local law will apply for each specific airport.

5. How does Ethiopian find delayed baggage?
Find out the whereabouts of your baggage online
Once you file a claim you can follow your claim status following this link: Click Here

6. What do I do if my bags went missing on another airline’s flight?
If your baggage was lost on another airline’s flight , please contact the other airline directly for information.

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