

To make/receive calls in Freshdesk Contact Center, you need phone numbers. Here, you can not only buy numbers but also port your existing numbers or configure the Bring Your Carrier (BYOC) feature.

The different ways you can get numbers in are:

  1. Purchasing Freshdesk Contact Center Numbers
    You can buy phone numbers from over 90+countries. To know the number charges, check our pricing page. For instructions on buying a phone number, check Buying a Phone Number.

  2. Porting Numbers
    If you already have phone numbers from an existing telecom provider, you can easily port the numbers instead of buying new numbers. For details, check Porting your existing number.

  3. BYOC
    The BYOC feature allows you to use a phone number provided by an external carrier without losing the functional benefits of Freshdesk Contact Center.
    The difference between Number Porting and BYOC is that, with number porting, your number remains the same, but the carrier is changed. However, with BYOC, you can retain your number and the carrier. For more details, see What is Bring Your Own Carrier (BYOC)?

Once you have numbers, you can start making and receiving calls in Freshdesk Contact Center.