Frequently Asked Questions

Where can I use my Wlcom data sim card?

You can use your Wlcom data sim card in all these countries:

Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Caribbean, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey UK, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mexico, Moldova, Mongolia, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam
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Why is Wlcom data sim card better than WiFi?

Wlcom data SIM card provides a high-speed, secured connection at a competitive cost, which allows you to stay connected wherever you go, regardless to availability of WiFi networks.

When should I order my Wlcom data sim card?

You can order your Wlcom data sim card any time you want. We will send your Wlcom data sim card via express shipping, that my take a few days. Therefore, is it recommended to order your Wlcom data sim card prior to your travel date.

Do I need to pay any additional charges or fees?

No. Your only costs are for the data plans and the SIM card ExpressShipping.

Can I make calls with my Wlcom data sim card?

With Wlcom data SIM card you will be able to perform calls using popular voice applications such as: WhatsApp, Skype, FaceTime, Facebook, etc. Regular phone calls cannot be made.

What is the connection speed with Wlcom data sim card?

Wlcom data SIM card provides a 4G LTE high-speed connection, according to local networks' availability.

How can I activate my Wlcom data sim card?

Once you insert Wlcom data sim card to your device, you would need to enable mobile data and data roaming and update your connection APN to www.wlcom
Specific instructions for your device can be found on plans page.

Can I use Wlcom while traveling between several locations?

Yes. You can use your Wlcom data sim card in several locations, according to our operating countries, without any prior notice before moving from place to place.

Do I need to replace my Wlcom data sim card each time I travel?

No. Your Wlcom data sim card remains valid, as long as it's recharged with data, according to our plans.

Is there an expiration time for my Wlcom data sim card?

No. Your Wlcom data sim card can be used during an unlimited period.

What is the validity period of my data plans?

Your data plans are valid for a period of one year from the time of your last recharge.

How do I know when my data package is consumed?

We will send you notifications when your data package is about to end. You are also able to follow your consumption via your account on our website and mobile app.

How can I recharge my Wlcom data sim card?

Once your data plan is fully used, you can recharge your phone with one of our plans.