With the widespread expansion of messaging functions and apps on mobile devices over the internet, and the subsequent decision of telcos to make messaging on their own services free, the use case for old school email as a personal communication tool has dwindled to the point of non-existence. And it has only taken a decade to reach this point, particularly as in the 2000s, email was still the primary and free method to stay in contact. Steve and Ben examine how communications technology has changed over the past decade and how the options available now have enhanced and changed our own behaviours in terms of how we communicate with each other, even in the professional space where email still plays a role as a way of keeping official records on business undertaken at work.
