Customer Support


Manuals & Downloads

FAQs - Battery

App optimization on Android

Some smartphone have specific settings for battery draining or an intelligent optimization that can create problems with LightBringer app.

LightBringer offers a unique service of security and safety, so we use a lot data, with internet and Bluetooth, and the GPS, so, in case of emergency, Operational Centre has all the information needed to manage the problem.

Check the user manual of your smartphone if you can not find the correct entries to protect or exclude from battery optimization the LightBringer app.

Devices with OS Android 6.0+: Settings > Battery > Battery optimization. Check that LightBringer is in the list of applications excluded from optimization.

ASUS: Settings > Power Management > Auto-start Manager > Find "LightBringer" and tap on "Allow".

HTC: Settings > Power > disable “Power saver” and “Extreme power saving mode”.

Huawei / Honor: System Settings > Advanced Settings > Battery Management > Protected Applications > Enable LightBringer.

Lenovo: Settings > Power manager > Background app management > enable "Allow automatic start for LightBringer".

OppO: Security Center > Privacy Permissions > App permission management > Manage by app tab > open LightBringer card > Enable “I trust this application”.

Samsung: Settings > Security > Automatic Management > Set LightBringer to "Permitted". Furthermore, it is necessary to exclude LightBringer from any of the device's battery optimization features. To do this, go to: Settings > Battery > disable battery optimization for LightBringer. For Android 8.0: Settings > Device Maintenance > Battery > Unmonitored apps > Add apps > select LightBringer.

Vivo: Manager > App Manager > Autostart Manager > allow LightBringer.

Xiaomi: Security > Authorizations > Autostart > enable, if necessary, LightBringer.

DreamWeaver: how and how much to recharge it

FAQs - Generic

Why can’t I install the app?
The app might not be compatible with your device, it is possible to install LightBringer only on smartphones with Android operating system (from version 4.4) and Apple (from version 10.3). 

Android smartphone must have minimum 1,5 GB of RAM.

Compatibility is assured only for the original operating system and not custom ROM.

If you are using customized Android-based operating systems there may occur compatibility issues with our app. For example:

Oneplus phones are using Customised Android called Oxygen OS.
Meizu phones are using Customised Android called Flyme OS.
Oppo phones are using Customised Android called  Color OS.

Android Go is not compatible.
Why can’t I login?
How can I edit my personal details?
Why do I need to turn on the GPS before I use this app?
Why do I need to turn on the Bluetooth?
How do I change the language settings of the app?
Why do I need an Internet connection?
Why is it better to complete the whole registration form rather than only the required fields?
How long are the data on the smartphone kept?

FAQs - DreamWeaver & Bluetooth connection

DreamWeaver wristband: first use
When using DreamWeaver wristband for the first time, recharge it for 24 hours, in order to make its battery efficient. Once you have finished this first charge you can use it by wearing it and opening the app: you do not have to do anything else. The DreamWeaver, thanks to its technology, will automatically turn on.
DreamWeaver range and disconnection
Why does not my DreamWeaver turn off?
DreamWeaver disconnection on Apple
App is not receiving the data / I can’t see any data for heart rate, battery and temperature
How do I reset DreamWeaver wristband?
The app can’t detect the DreamWeaver wristband
I can’t connect the DreamWeaver wristband
I can’t switch the DreamWeaver wristband on
The temperature shown on the app is not my real temperature
I’m not receiving data/ the DreamWeaver wristbands LEDs are flashing blue and green.
Using the DreamWeaver wristband on board a plane