8 Ways to Win More Loyal Customers with a Personal Touch

8 ways to personalize customer communications to increase loyalty
8 ways to win more loyal customers with a personal touch










Offer your customers what they like



Send your customers a post card


Give your customers’ a birthday present





Chat with your customers online



Send transactional follow-up emails




I hope this short list have given you some ideas to ponder over and consider incorporating in your business. I am sure you already have your own strategy for winning the loyalty of your customers. Please share your personalization tips in the comments below.

Thank you for reading.



Maria Lebed


  1. Personalized and direct communications with customers always help brands in building loyal customer base and eventually that helps in more conversions and sales. Understanding customers preferences and interests and presenting the landing page, products or services accordingly is really important and all big e-Commerce websites do this today. It’s not about selling always but it’s all about building relationships.

  2. Thanks for sharing amazing article with us.Newsletters, thank you emails, surprise emails, and exclusive deals are just a few of the types of emails that can be used to engage a customer on an ongoing basis.

  3. Providing exceptional customer service in your bank or credit union is important, helping to attract and retain customers in a competitive landscape. As technology becomes more robust and customer-buying habits shift, banks and credit unions must be constantly looking for areas of innovation and ways to meet the demands of a t-century customer.

  4. Conveying this value to customers is far more effective than blindly sending out discounts and deals. Inducing loyalty requires brands to motivate people to embrace them, and interact with a brand beyond transactions.

    1. Thank you for your comment. Agree with you that giving value comes before discounts and deals in earning customer loyalty.

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