"Mailing has stopped" error when refilling postage on the SendPro C, SendPro+ (8H00)

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Products affected: SendPro® C, SendPro®+ (8H00)


The error message "Mailing has stopped" appears when you try to refill postage from the postage refill option in the Settings menu.


Due to a software bug, the refill option in the Settings menu will return the error "Mailing has stopped." There are plans to fix this in a future software update.


To clear the error either press back or reboot the device.

Solution 1: Press back.

  1. Swipe down from the top of the screen.
  2. Press the back arrow.

Solution 2: Reboot the device.

  1. Unplug the power cable. The screen turns off after 10 seconds.
  2. Wait 2 minutes.

Then refill postage.

  1. Tap Envelope Printing.
    8H00 home screen
  2. Tap Postage Balance.
    8H00 postage balance
  3. Tap Refill Postage (not Refill Settings).
    8H00 postage refill
  4. Enter the Mail Refill Amount and tap Refill Mail Postage.

UPDATED: September 08, 2021