Who can request my information?

BTC Markets is required by law to assist a range of government agencies.

They may request customer information to enforce criminal law; laws imposing financial penalties; protecting public revenue; and safeguarding national security.

What kind of information can be requested?

Government agencies can request a range of information.

This may include personal data for example: name, address, phone number, email address and date of birth.

Agencies may also request records of transactions, account interactions, IP addresses, digital wallets and communication received by BTC Markets regarding the account.

How can requests be made?

BTC Markets will only accept a warrant, or court orders such as subpoenas and coronial requests which require us to provide customer information.

How are requests for information reviewed?


BTC Markets carefully assesses each request and only discloses customer information if in accordance with the law. When responding to lawful requests from agencies, we aim to never interfere with a customer's legitimate use of our services.

Will I be informed if a request has been made for my information?


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