AgileHelp (Virus Removal Instructions) - Free Guide

AgileHelp Removal Guide

What is AgileHelp?

AgileHelp is a potentially unwanted program that will spam your Safari, Google Chrome or another browser with intrusive ads and record your web browsing activities

AgileHelpAgileHelp is a potentially unwanted application that might reinstall itself after termination

AgileHelp is an adware app that has been bothering Mac users lately and is a part of a large potentially unwanted program[1] family developed by the same authors. In most of the cases, the unwanted app manages to access the machine during the installation of freeware acquired from third party sites, or when users get tricked by a fake Flash update, as well as an attractive online ad. In rare cases, AgileHelp adware might be installed intentionally, as it promises to enhance web browsing experience to users.

As soon as AgileHelp virus accesses the macOS after acquiring permission from users to get installed, it changes various settings and appends an extension to Google Chrome, Mozilla Firefox, or Safari web browsers. Additionally, it acquires persistence on the host machine by implementing a new profile without permission, making AgileHelp removal a difficult task.

In the meantime, users' browsers are filled with pop-ups, banners, in-text links, flashing windows, and similar unwanted ads. Besides, during web browsing, they might be redirected to less than secure websites that attempt to distributed malware by employing phishing techniques.

Name AgileHelp
Type Adware, Mac virus, potentially unwanted application
Infiltration Potentially unwanted applications are downloaded and installed by users themselves (only malware like Shlayer Trojan proliferates other apps automatically), although they are mostly tricked into doing so. In most of the cases, they install unwanted apps via software bundles or fake updates
Symptoms Unwanted advertisements on all visited websites, redirects to suspicious domains, AgileHelp profile established and AgileHelp 1.0 is attached to Google Chrome, Safari, or Mozilla Firefox
Main dangers Money loss, installation of other potentially unwanted apps or malware, data leak to unknown parties or cybercriminals
Removal Get rid of the extension and the unwanted app manually as per instructions below or scan your macOS with reputable anti-malware software
System optimization For best results and ensure the best system performance after the infection is terminated, we recommend using ReimageIntego

Because AgileHelp is often bundled with other applications, there is a high chance that it is not the only PUP on your machine. Besides, due to various redirects and sponsored links, you might end up on a scam site, which would ask you to disclose personal information, consequently leading to possible identity fraud.

In other cases, AgileHelp might link you to a fraudulent website that claims virus infections on Mac (hoaxes like Your system is infected with 3 viruses, Immediate action required, Apple Warning Alert, and similar, are common) and ask you to download an alleged anti-malware or fake system optimizer to stop the infection along with its consequences. In reality, the proposed tools are PUPs, and their only goal is to make you purchase the full version of these apps by showing bogus scan results.

As mentioned above, AgileHelp belongs to a family of Mac viruses that has been spreading around like a plague – these malicious apps can be recognized by the distinct icon that is placed on the Doc – a magnifying glass embedded into a round, green circle. Users complained that similar apps, such as Prodigy Search, ProductEvent, or ProntoApp, were appearing seemingly out of nowhere and were difficult to uninstall.

AgileHelp adwareAgileHelp is an adware app created for Macs and is usually installed via third-party software installers

AgileHelp is essentially the same application which name is constantly being changed by its developers to avoid detection by AV engines.[2] Nevertheless, sophisticated anti-malware does not base the detection of malicious software on its name but rather on its behavior and changes that it makes to the system. Therefore, you cannot remove AgileHelp manually, you should try using powerful, up-to-date security software. Alternatively, refer to the instructions below.

In the meantime, AgileHelp virus might also allow itself to read sensitive information from all websites that you visit, thanks to permissions acquired via the web browser extension. In such a way, unknown parties might harvest data like credit card information, passwords, emails, etc.

All in all, you should get rid of AgileHelp ads by uninstalling the app and the extension from the system. However, due to its persistence, you might have to reset the installed browsers to get rid of the unwanted extensions. Additionally, to free up the clutter from Mac and increase its performance, we recommend using ReimageIntego as a complementary application to the powerful anti-virus.

PUAs trick their way into your macOS

While adware and other potentially unwanted applications are not as dangerous as malware, it is still a computer and security threat that should be avoided. Nevertheless, these two categories do have some similarities.

While adware is distributed in software bundle packages or via fake Flash updates, users still are always prompted to enter their Mac credentials in order to let the app in. Consequently, they are installing the unwanted app themselves, even though they get tricked by unfair distribution practices – this is one of the fundamental differences between adware and malware (of course, the post-infection processes differ as well – some more, some less).

Therefore, it is important to know about the distribution tactics of unwanted programs, as many people say that they found the app seemingly out of nowhere (it is simply not true). To avoid the unexpected infiltration, follow these simple security tips:[3]

  • If possible, download apps from official sources like App Store or Amazon;
  • Prompts from various sites to update the software on the system are always fake – browsers update automatically, and, usually, there is no need to hold on to the flawed and outdated software like Flash;
  • When downloading apps from third-parties, ensure secure installation of the only app you intended to install by not rushing through installation steps: watch out for pre-ticked boxes, misleading offers, misplaced buttons, and similar tricks;
  • Pick Advanced/Custom settings instead of Recommended/Quick ones;
  • Employ reputable anti-malware that specializes in PUP detection so it can warn you about potentially unwanted software before it manages to enter.

AgileHelp PUAMoving AgileHelp to trash is usually not enough to get rid of it, as it leaves multiple traces around the system

Get rid of AgileHelp adware to avoid personal information compromise

Because AgileHelp virus creates several entries on macOS systems, getting rid of all of them might be quite complicated for less experienced computer users. In most of the cases, dragging the app into the Trash can is enough, but not with an aggressive form of adware, as it can easily reinstall itself due to the established profile. Thus, to remove AgileHelp profile, you should go to System Preferences > Accounts> Login Items. After that, you should also check the following folders:

  • ~/Library/LaunchAgents
  • ~/Library/Application Support
  • ~/Library/LaunchDaemons

However, this would not conclude manual AgileHelp removal, as there is a high chance that an extension is also attached to the web browsers you have installed on your system. Reset all the browsers by following the instructions below. If the activity continues, we highly recommend scanning the device with anti-malware software, which could get of all the adware components automatically.


do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
Alternative Software
Alternative Software

Getting rid of AgileHelp. Follow these steps

Delete from macOS

To remove AgileHelp from your Mac, drag the app to Trash:

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.


  1. Select Go > Go to Folder.

Remove from Mozilla Firefox (FF)

The unwanted app might leave the extension installed on your Mozilla Firefox browser. Reset it as follows if you can't get rid of it manually:

Remove dangerous extensions:

  2. Select Add-ons.

Reset the homepage:

  2. Choose Options.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…

Reset Mozilla Firefox


  1. Open Mozilla Firefox browser and click the Menu.

Remove from Google Chrome

Delete malicious extensions from Google Chrome:


Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.

Change your homepage:

  1. Click menu and choose Settings.

Reset Google Chrome:


  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…


  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of AgileHelp registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

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About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher


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