Look Up an Order

Want to find an order? That's easy!

  1. Sign into www.freshtix.com
  2. Click on 'Manage Events'
  3. Click on 'Manage Orders' under 'Box Office'
  4. Search for an order or customer:
    1. By first and last name
    2. By email address
    3. By order number or confirmation number
  5. Their order information will appear on the right side of the screen like this. Just click on the +symbol to expand the order
  6. From here you can do 3 things
    1. Resend the customer their tickets
    2. Print their tickets
    3. Check them in

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