To return your product, please contact us.

Several types of goods are exempt from being shipped. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Depending on where you livethe time it may take for your exchanged product to reach you, may vary.


For international shipping outside of the U.S.A. lead-times are usually between 2 to 3 weeks (in some cases longer), due to disruptions in the supply chain cause by the COVID-19 pandemic. 　オンディマンドのため製造、国際郵便で2－3週間かかり、コロナの影響でさらにお時間がかかる場合がありますのでご了承ください。


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