[USA] My tracking link has been stuck on "Pre-shipment" for a while. What does it mean?

Glorious Pell Updated by Glorious Pell

We've seen this happen to customers who choose the standard shipping method at checkout. Don't worry, though, as it doesn't mean your package is not on its way.

Standard rate shipping is coordinated between DHL eCommerce and USPS. DHL hands it off to USPS to complete the final delivery. What this means is, the USPS tracking may not show early movement until it gets to the final stages.

You can use this link to see your tracking info: track.firstmile.com

How did we do?

[USA] I was told my package would arrive within 5-10 Days, but it's still not here!

Can I cancel or modify my order?