Find out what FCM’s AI Reporting Tool is all about

FCM Travel Solutions is now using an AI Reporting Tool to manage data efficiently and get insights in the simplest of ways. The brand-new travel tech that has been globally launched by FCM

Find out what FCM’s AI Reporting Tool is all about
An innovative AI Reporting Tool, the first of its kind in business travel, has now been launched by FCM Travel Solutions. Providing a more robust and customer-centric experience for travel managers, the AI Reporting Tool offers a unique way to visualise data simply by posing a question using natural language. Akin to a search engine for travel data, this gives the user the ability to easily turn their data into actionable insights.

The idea for the tool was initiated through Flight Centre’s Innovation Community, a group of internal collaborators from across the business who work on innovations designed to enhance the customer experience or solve internal challenges. Led by Stephen Pitcher, FCM’s Chief Data Science Officer, FCM spent the last several months tweaking and finalising the technology to ensure its ability to offer clients a first-class experience to deliver the information they want, the way they want to see it.

Find out what FCM’s AI Reporting Tool is all about
While AI technology isn’t new to the industry, it has never been used for this level of detailed reporting and analytics. Often travel data does not get used to its full potential because analyzing it is too laborious. With FCM’s new AI Reporting Tool, clients can easily search, sort and visualize their data to identify savings opportunities, establish informed sourcing strategies, or quickly find statistics needed to respond to a critical incident.

FCM’s new AI Tool can:
  • Build reports with more than 15 chart options
  • Build reports with custom calculations
  • Interpret alternate terms when a user is making a request. They can ask “What is my CPM?” or “What is my Cost Per Mile” and get the same answer
  • Offer suggestions that allow users to bring up key metrics quickly
  • Offer hints as users are typing questions and will also provide the optimum visualization based
  • on the question asked
  • Turn data into actionable insights
Rakshit Desai, FCM India’s Managing Director opines that the cutting-edge technology will enable customers to take their data reporting to the next level. Desai says, “Our newest offering will give clients easy access to their travel costs, patterns and requirements. This AI technology will save them time and energy, which are important as businesses start to travel again after their COVID-19 hiatus. These types of technological enhancements, where we put the customer experience at the forefront of everything we do, have been a central focus for FCM globally in the last few years and will continue to be in the years to come.”

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