Nintendo Support


  • You are unable to download software from the Nintendo eShop and an error code is displayed. 

  • Error codes: 2002-4501 to 2002-4535. 

If you are using a microSD card on the console, ensure that the microSD card remains in the console until the download is complete. If you power off the console while a download is still occurring, do not remove or exchange the microSD card until you have confirmed the download has ended.

Additional Info:

This error code may indicate an issue related to the microSD card being used.

Is a microSD card being used when downloading the software?


Possible Solutions:

  • Try a different microSD card.

    If the download is not able to complete because of the microSD card being used, using a different microSD card may resolve this issue. 

  • Format the microSD card.

    If you do not have an alternate microSD card, or if a second microSD card worked and you would like to try to use the first one, format the card's data, and then try again.



  • Remove the microSD card, and then try to download the software onto the system memory.

    If no alternate microSD card is available, remove the microSD card and then attempt to download the software. If the software is able to download to the system memory, either play the software from the system memory, or purchase a different microSD card for use in the Nintendo Switch console.


What to Do:

  1. Restart the console by holding down the POWER Button for three seconds, then select "Power Options" > "Restart." 

  2. Try to redownload the software. 


Still need assistance?

Chat to our Customer Service Team